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Client Success Agent

Outsourced Doers


1 week ago

Job type: Full-time

Remote (Philippines)

Hiring from: Philippines

Category: Customer Service


Our Company

Outsourced Doers division of The Doer's Way-one or the largest coaching company for women entrepreneurs around the world, is one of the fastest-growing outsourcing agencies in the world. Providing our members with fully qualified virtual assistants. Many female entrepreneurs feel overwhelmed building their business, our ability to match them with a virtual assistant specifically trained for them helps our online community be successful in doing what they love.

 

The Position

The primary purpose of the Client Success Agent is to respond to client queries, questions and issues in a clear, concise and timeous manner.  This role will have a direct impact in developing strong and positive client relationships that promote retention and loyalty.

 

Job Responsibilities

  • Real-time monitoring of Chat, Just Call, Facebook groups, Helpscout emails, Fix Your Funnel, Typeform for Q&A
  • Daily knowledge of marketing initiatives
  • Work with Community Manager to respond in all Social Platforms
  • Lead Generation to the High Ticket Sales Team

 

Skills:

  • Proven client support experience
  • Highly developed written and verbal communication skills
  • Technical skills in Infusionsoft CRM, Helpscout Mail, Basecamp, Zoom
  • Customer orientation and ability to adapt/respond to different situations
  • Excellent oral and written communication skills
  • Ability to multitask, prioritize and manage time effectively
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • A positive ‘can do' attitude and a willingness to grasp opportunities

 

Experience/Education:

  • Bachelor's Degree, College Level or Senior High Graduate preferably Business Administration course 
  • Proficiency in English in both oral and written communication skills and in-depth knowledge of MS Office
  • 2 Years plus of customer/client experience (experience across all channels-calls, email and chat support)
  • Experience in working remotely in a customer/client success role
  • Tech Savvy, exposure to different cloud based tools, communication systems, and social media platforms and strong passion to learn and ability to quickly adapt and learn new tools, experience in using ASANA, Gsuite, Zoom is a plus
  • Strong planning and time management skills, with an ability to multitask

 

The Perks! What's in it for you?:

  • You'll get to work with an intelligent, hard-working and vibrant team
  • Reward and recognition programs
  • Bonus schemes
  • Work-life balance
  • Great company culture
  • 13th-month bonus
  • Above Industry Compensation Package
  • Lots of support and motivation to be the best you can be

 

What's next:

If you are interested in applying for this position, just hit the “Apply” button below.







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This job has a geo-restriction in place: Philippines.

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