Client Service Specialist

Rotunda Software


2 weeks ago

11/18/2019 14:58:29

Job type: Full-time

Hiring from: US (selected states)

Category: Customer Support


This is a remote position open to fluent English speakers living in California, Illinois, Indiana, Kentucky, Michigan, New York, or Virginia.

Rotunda Software is a small, profitable technology company focused on helping people do good things. We have two very sticky software products that customers LOVE and a new solution with a bright future. Our highly collaborative team works remotely, is spread out over eight states and two continents, and our unique culture is rooted in a set of shared values (workable.com/nr?l=https://www.rotundasoftware.com/values) .

We are looking for a Client Service Specialist to join our team in providing stellar customer support to help organizations schedule, connect, and grow their volunteer base. You will be responsible for assisting clients in setting up the software and handling technical and customer service-related questions. This includes educating users on how the program works, making setup recommendations based on their needs, and finding and reporting bugs.

In addition, you will be part of the beta testing team which is responsible for testing new features and ensuring they are bug free. Side projects may include -- but are not limited to -- producing webinars, creating documentation, and working closely with the marketing team on creating content. You are encouraged to propose new side projects based on your interests.

Requirements

  • Listen carefully

  • Think critically

  • Read between the lines and interpret a customers needs

  • Communicate complex thoughts and solutions

  • Communicate clearly both verbally and in writing

  • Think and respond to issues quickly and with confidence

  • Enjoy talking to and helping people

  • Learn new technology easily

  • Pay close attention to detail

  • Follow through on tasks to the end

Our support is highly customized. This position is best suited for someone who enjoys brain teasers and isn't afraid to do some digging to help clients get the best possible results.

Although you will contribute throughout the company, we are hiring someone who is excited to be on the front lines of providing stellar support. This means listening, sympathizing, being patient, and encouraging users -- many of whom are not tech savvy. It also means getting creative to solve unique problems.

Benefits

  • Meaningful work in a service-focused environment

  • Big challenges with favorable circumstances

  • $35 - $50K salary

  • Stability (Rotunda has been self funded and profitable for over 15 years)

  • Work-life balance

  • Dedicated, professional co-workers free of ego issues

  • Annual retreats (past destinations include Uruguay, Mexico, Costa Rica, and Nicaragua)

  • 401(k) Profit Sharing Plan

  • Health insurance reimbursement

  • Paid sabbatical program

Please mention that you come from Remotive when applying for this job.

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