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Client Partner - Financial Services

Robots & Pencils


2 weeks ago

Job type: Full-time

Remote (North America Only)

Hiring from: North America Only

Category: Customer Service


Company Description

WE EMBRACE A TALENT-LED CULTURE

Our work is driven by our team’s desire to be pioneers.

In 2009, we created Robots & Pencils with the then-contrarian view that mobile would be more transformative than the Internet. Turns out we were right.

Today, our thinking is rooted in the belief that, in the age of unprecedented technology acceleration, maintaining a competitive advantage requires new strategies and a focus on innovation.

Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots & Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.

What are our core values?

  • Strong Work Ethic
  • Top Drawer
  • Always Learning
  • Heart
  • Discipline
  • Efficacy

 

Robots & Pencils offers:

  • We follow the talent meaning you can be located anywhere in North America and work remotely. You also have the option to work in our offices if you live in an area where we have a local office.

  • We work in a dynamic, fast-paced environment where everything is constantly changing from the tools we use to how we think about software.

  • We hire only the best talent we can find. You do remarkable things and solve tough problems where many others have failed before.

  • Attractive compensation package 

  • Paid holidays and vacation.

 
Job Description

An experienced business leader who has been responsible for cross-functional teams and successful project and program delivery. Able to manage and coach talent to teach, guide and mentor. Sets the team up for success, ownership of outcomes and accountability. You are an energizer. You motivate and hold team members to put into practice R&P core values of Strong Work Ethic,  Top Drawer, Always Learning, Heart, Discipline, and Efficacy in their daily work, reminding them of how their daily work impacts long and short term goals for our clients and for Robots & Pencils. 

You are an expert at tradeoff management, understanding managing the balance of relationship, risk and financial impacts at the project, account and portfolio level, and guiding team members through this thinking. A trusted partner to client executive teams, providing insight, guidance, industry and technology expertise. Able to assess and prioritize client opportunities, then clearly articulate the value of R&P services in providing measurable business value. You have a key perspective on FinTech industry and the impact of digital in general that impacts your  clients and grows R&P’s reach and reputation in the marketplace. You are a relationship builder and a clear communicator. You are energized by the opportunity to develop the strategies that lead to impact for R&P, our clients and the industry overall.

You are a collaborator, and know when to ask for help in clear ways that respects teammates' time and expertise. You are a team builder, and operate effectively when responsible to lead a team or effort as well as a member of a team being led by others.

You apply wisdom, knowledge and leadership to help lead the organization as a whole and consider both financial implications and talent well-being when making critical decisions. But above all, you are a builder and you are willing to do what it takes to make progress today, while having an executable plan to scale for the future. 

What you’ll do:

  • Serve as a member of the cross functional executive team to manage the overall success and operations of Robots & Pencils, helping to drive efficiency, product quality, talent satisfaction and client satisfaction across the organization

  • Act as the leader of the Fintech vertical.  You are responsible for all operational and financial results of the vertical.  You will have a team of partners, account directors, account managers all focused on our Fintech vertical clients

  • You will have responsibility for vertical planning, revenue, profitability, and client results for our Fintech clients

  • Direct all aspects of business for the Fintech vertical: solution, delivery, and team.  Lead growth / expansion strategy via relationship building, client mapping and other tactics to drive incremental growth and reach within accounts. Own the overall client relationship, results, satisfaction, and account profitability

You be responsible for the team, and development of that team to deliver:

 

Vertical Expertise

  • Works to stay current with FinTech industry trends and best practices to proactively sell fit for purpose solutions and innovation

  • Leads the development, sharing, and continuous updating of the R&P FinTech point of view, go to market and service offerings 

  • Clearly articulate, develop, promote, and advocate the value and impact of R&P services in driving solutions to your industry

  • Understand key FinTech systems and technologies 

 

Client Growth

  • Understand client’s strategic roadmaps and articulate how R&P can impact and optimize their business results

  • Understand the client’s strategic roadmap and know how R&P can impact and elevate their business

  • In cooperation with the sales team and/or as the lead, qualify potential new client opportunities, seek to understand business impact and necessary solutions, create and drive individual and category deal/win strategy, develop proposal/presentation content and strategy for new and existing client business pitches

  • Negotiate deal structure, contracts and pricing with clients while following outlined approval process. Liaise with outside counsel, finance, outside partners and other executive team members as needed.

  • Support client growth through understanding of industry landscape, conducting quarterly business reviews, and uncovering new business opportunities. Leverage cross functional team for opportunity generation and strategy development. Inform growth based on client and R&P goals.

  • Continue to grow R&P’s reputation in FinTech as well as the broader technology landscape via individual client outreach as well as supporting broader go to market activities in partnership with marketing, sales and other team members

 

Financial Accountability

  • Forecast and deliver against FinTech vertical goals, key portfolio, client, financial, and individual team metrics in cooperation with other delivery team members. KPIs may include revenue, profitability, utilization, chargeability, talent and client satisfaction and other identified metrics
  • Identify, communicate and mitigate risks

  • Work in compliance with company standards and business guidelines

 

Delivery and Execution

  • Accountable for the delivery of creative, technology-driven strategies and solutions within your vertical 

  • Provides oversight and accountability for successful relationships(onboarding, management, etc) and delivery (including but not limited to planning, execution, budget, scope, staffing, and risk management) across the FinTech portfolio

 

Talent Management

  • Create and lead learning opportunities for direct reports

  • Proactively work to assure a highly engaged team staffed with top talent

  • Hires, retains, develops and engages top level client services and other key talent that inspires the trust and confidence of clients and in turn becomes the reason why clients want to work with R&P

  • Create a shared sense of direction and team identity 

 
Qualifications
  • 10+ years of client service experience in digital technology services or management consulting Proven understanding of client relationship management, mobile and web technology, digital marketing and analytics
  • FinTech vertical leadership experience and knowledge in financial services industry (Ex. banking, insurance, capital markets) required.  Current or previous consulting firm experience preferred.  
  • Significant experience developing FinTech or other vertical POVs, and service offerings
  • Proven understanding of client relationship management, mobile and web technology, digital marketing, and analytics
  • Proven leadership skills managing complex teams and client relationships.
  • Experience working effectively in a matrixed environment and in managing teams within a dynamic, fast-paced, and ever-changing environment
  • Successful track record in opportunity identification, nurturing, high level solution design, contract authoring/negotiation
 
Additional Information

Robots & Pencils aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: North America Only.

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