Call Center Team Lead
1 month ago
Job type: Full-time
Hiring from: USA Only
Category: Customer Service
***Must reside in Utah, Arizona, Idaho, Nevada, Oklahoma, Florida or Texas (others will not be considered)
Slingshot Technology, Inc is one of the best Utah start-ups, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). While our HQ is in Lehi, Utah, our teams work from their homes in the following states: Arizona, Idaho, Nevada, Oklahoma, Texas and Utah. Slingshot believes in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.
As a Team Lead in Slingshot’s service center, you’ll manage day to day operations of your remote team members. You will utilize your top-notch communication skills to clearly communicate expectations with your team. In this role you will play a crucial role in ensuring team member success, as well as the continued success of Slingshot..
What You’ll Do:
- Ensure that processes are followed by members of your team
- Mentor and coach team members
- Demonstrate Slingshot culture in all interactions with staff and customers
- Provide timely feedback to team members
- Work and improve company database programs to process payroll
- Strive to meet all routine goals and metrics
What You’ll Bring:
- Experience leading in a call center
- Experience with remote teams
- Proven ability to meet minimum department metrics
- Candidate must have a strong knowledge of MS office products like Word and especially Excel in addition to Google Sheets/Docs
- Solid Sales or Customer Service background
- Engaging and outgoing personality
What You’ll Get:
- Competitive salary
- WFH - Work from Home, the beach, the ski slopes, wherever. We’ve been doing this since before it was cool
- Generous PTO to build the underground crime empire you’ve always dreamed of
- Hang-gliding accident? Flesh-eating bacteria? We’ve got a Health Care plan for that
- We’ll help you prepare for your future like a squirrel caching acorns in its favorite tree with a matching 401k
- You may not be the Arnold Schwarzenegger (or maybe you are), but we’ll hook you up with a Gym Membership anyway
- Growth / development potential! We’re aggressively growing and so are our team members
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: USA Only.
Please mention that you come from Remotive when applying for this job.
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