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Call Center Team Lead

Slingshot


1 month ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Customer Service


***Must reside in Utah, Arizona, Idaho, Nevada, Oklahoma, Florida or Texas (others will not be considered)

 

About Us:

Slingshot Technology, Inc is one of the best Utah start-ups, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). While our HQ is in Lehi, Utah, our teams work from their homes in the following states: Arizona, Idaho, Nevada, Oklahoma, Texas and Utah. Slingshot believes in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.

 

The Role:

As a Team Lead in Slingshot’s service center, you’ll manage day to day operations of your remote team members. You will utilize your top-notch communication skills to clearly communicate expectations with your team. In this role you will play a crucial role in ensuring team member success, as well as the continued success of Slingshot..

 

What You’ll Do:

  • Ensure that processes are followed by members of your team
  • Mentor and coach team members
  • Demonstrate Slingshot culture in all interactions with staff and customers
  • Provide timely feedback to team members
  • Work and improve company database programs to process payroll
  • Strive to meet all routine goals and metrics

 

Requirements

What You’ll Bring:

  • Experience leading in a call center
  • Experience with remote teams
  • Proven ability to meet minimum department metrics
  • Candidate must have a strong knowledge of MS office products like Word and especially Excel in addition to Google Sheets/Docs
  • Solid Sales or Customer Service background
  • Engaging and outgoing personality

 

Benefits

What You’ll Get:

  • Competitive salary
  • WFH - Work from Home, the beach, the ski slopes, wherever. We’ve been doing this since before it was cool
  • Generous PTO to build the underground crime empire you’ve always dreamed of
  • Hang-gliding accident? Flesh-eating bacteria? We’ve got a Health Care plan for that
  • We’ll help you prepare for your future like a squirrel caching acorns in its favorite tree with a matching 401k
  • You may not be the Arnold Schwarzenegger (or maybe you are), but we’ll hook you up with a Gym Membership anyway
  • Growth / development potential! We’re aggressively growing and so are our team members

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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