Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s mission is to transform early education for every teacher, child, and parent — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $100 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.
Based in San Francisco, Denver, and Austin, along with fully remote team members, our team is passionate, talented, and customer-focused. Our exceptional investor group includes Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, and Mark Cuban.
We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.
Who you are:
Brightwheel is seeking individuals who can help our customers get the most value from our integrated billing offering, which enables easy, on-time payments for educators and parents. We are rapidly expanding this program and need go-getters who are excited to help customers adopt this integrated billing tool. The ideal candidate has experience teaching or in a fast-faced sales or customer success environment. You love being on the phone/zoom with customers all day. You are comfortable owning customer adoption goals and are passionate about technology and improving the world through education. You are excited to join a lean, fast-moving team that prefers to avoid meetings and focus 100% on delighting our customers.
What you'll do:
Manage a running portfolio of 100+ accounts and take strategic, timely actions to move them through the billing platform implementation process
Teach and empower new customers how to get the most value out of the brightwheel billing platform
Troubleshoot challenges that our customers experience as they get the billing tool set up
Identify and implement improvements to our systems and processes to increase team efficiency or improve the customer experience
Collaborate across teams (e.g. Sales, Onboarding, and Support) to ensure a smooth customer experience at all stages
Act as the “voice of the customer”, providing input to other brightwheel teams including Product and Engineering
Qualifications, Skills, & Abilities:
2+ years of customer success and/or account management experience
Comfort with a high-volume funnel and ambitious monthly targets
Attention to detail and excellent followthrough - the ball is never dropped
Exceptional phone and written English communication skills
Excellent collaboration, organization, time-management, and prioritization skills
Ability to influence and motivate people in a variety of contexts; sales experience preferred
Patience and empathy while teaching customers or handling tricky customer situations
Comfort with ambiguity, change, and a fast-paced environment that will evolve rapidly
Techy savvy w/ experience in CRM tools for sales or customer service (e.g., Salesforce)
Bachelor’s degree or equivalent
Brightwheel is proud to celebrate diversity and is committed to building an inclusive workplace regardless of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Before you apply, please check if any restrictions apply in terms of time zone or country.
This job has a geo-restriction in place: USA Only.