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VP of Employee Experience

Talkdesk


1 month ago

Job type: Full-time

Remote (EMEA Only)

Hiring from: EMEA Only

Category: Business


At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

The Vice President of Employee Experience, People Programs and Portugal Human Resources will oversee Talkdesk’s Employee Experience department, People Program Development Team and will serve as the Subject Matter Expert of Human Resources in Portugal within a global People leadership organization. 

 
Responsibilities:                                                                                                                                                                          
  • Develops the employee experience objectives, program, policies and procedures 
  • Develops and pursues new goals and objectives for improvement in areas of employee relations, employee experience and employee engagement
  • Communicates with employees regarding employee relations concerns; provides guidance and recommendations for resolution of issues 
  • Counsels employees on concerns related to applicable Equal Employment Opportunity laws including Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and other similar federal and state laws 
  • Assists managers and supervisors in understanding and implementing company policies related to performance, discipline, and related topics 
  • Oversees the global People Program Development Team 
  • Oversees the Global Remote Working Plan and Program 
  • Oversees the employee recognition program
  • Facilitates the development and implementation of ERGs
  • Oversees the development and implementation of Talkdesk’s Sustainability and Giving Programs 
  • Serves as the subject matter expert and main point of contact within the global People leadership team for matters that are specific to the Portugal employee population
  • Develops, presents, and administers departmental budget
  • Performs other related duties as assigned 
 
Required Skills/Abilities:
  • Excellent verbal and written communication skills
  • Fluency in Portuguese and English required
  • Thorough understanding of human resources and labor relations principles, practices, and procedures 
  • Excellent management skills 
  • Ability to develop and maintain positive relationships with employees, members of the board of directors and other stakeholders 
  • Working understanding of statistical concepts and methods of data collection 
  • Ability to compile, research, and analyze information 
  • Ability to compose and present comprehensive reports 
  • Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors 
  • Proficient in Microsoft Office, Google Suite or related software 
 
Education and Experience:
  • Bachelor's degree in Human Resources, Business, Public Administration, or related field required; Masters degree preferred 
  • At least six years of related experience required, including three years of leadership experience 
  • Advanced human resource certification preferred                                                          
  • Experience in a hyper-growth, global organization preferred 
  • Prior SaaS organizational experience preferred 

 


The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: EMEA Only.

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