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ServiceNow Technical Consultant

Crossfuze


1 week ago

Job type: Full-time

Hiring from: North America

Category: Business


A ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer’s ServiceNow environment.

  • Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations
  • Coordinate with the Crossfuze Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed
  • Translate business needs into technical requirements
  • Answer technical and application configuration questions
  • Configure and customize new applications and modules
  • Implement new functionality for customers while using ServiceNow best practices
  • Assist in troubleshooting ServiceNow upgrades, patching, and release management
  • Provide analysis of problems and possible solutions
  • Produce detailed documentation on all work completed
  • Lead technical implementation teams including code review for less experienced consultants
  • Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient.
  • Conduct technical training and knowledge transfer sessions.
  • Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions
  • Other duties as assigned

Requirements

  • Excellent communication skills and a strong personal commitment to quality service
  • The ability to work independently and with a team
  • Ability to work remotely and with remote resources as needed
  • Ability to work with different personalities with varied skill levels
  • Ability to understand and implement complex end-user requirements
  • Ability to effectively organize work across multiple projects
  • 2+ years of experience implementing, configuring and customizing ServiceNow
  • Bachelor’s Degree or equivalent work experience
  • Minimum of 2 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.)
  • Basic understanding of ITIL methodologies
  • Working experience with ITSM processes and tools
  • Directory service integration experience (Active Directory, LDAP, etc.)
  • ServiceNow Fundamentals Certification required

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: North America .

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