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Senior Manager, Creative Operations


1 week ago

Job type: Full-time

Hiring from: USA Only

Category: Business

As a key member of the Brand & Marketing team, you'll build, evolve, and evangelize workflows and project systems to help the team bring world-class campaigns and creative content to life. The Brand team is responsible for telling powerful brand stories and elevating the quality of marketing, communications and product experiences. This is an opportunity to join the team at an early stage and requires passion building lean processes and fostering the development of best-in-class creative solutions on a large scale. 
You’re obsessed with quality and craft, are detail oriented and encourage innovation all around you. You are a fearless leader with a passion for marketing and design. You’re inspired by the unknown, keeping the user in mind and have the ambition to take projects to the finish line.
Reporting to the Executive Creative Director, you'll work closely with designers, copywriters, marketers, and producers as well as external agencies and vendors to ensure that our work is of the best-in-class. This position is perfect for a seasoned project manager or creative producer who is highly collaborative, curious, passionate about building successful brands, and eager to develop high-functioning workflows and systems.

What you'll do:
  • Develop, in tandem with leadership, internal processes and partnerships that will positively influence the way the Brand & Marketing team executes work cross-functionally.
  • Evolve and optimize software & tools to better manage processes and increase collaboration across the entire Skillshare Org. Help to organize roadmapping and GTM plans in order to shepherd them through to success. 
  • Manage inbound work requests, molding strategy for large scale projects, gaining alignment from key stakeholders.
  • Scope campaign assets and route all deliverables.
  • Manage design and production needs across creative, content and acquisition teams.
  • Own design-resource management and work with internal and external production, copy, and marketing stakeholders for all other necessary resourcing needs. 
  • Shepherd creative work from business brief through ideation and execution to ensure the best quality creative.
  • Positively influence the way we create ideas and help guide ideas to inspire richer storytelling. 
  • Define and help systemize best practices to ensure consistency on all programs and projects.
  • Develop training to effectively scale best practices and knowledge, ensuring that KPIs are achieved.
  • Build team camaraderie and apply best practices in cross discipline knowledge sharing.
  • Source, onboard and manage production vendors when necessary.

Why we're excited about you:
  • Strong relationship building skills with the ability to negotiate and build consensus across diverse organizations and workflows
  • Experience from a client service organization or ad agency, preferably in a client facing role with an understanding of product design, creative assets, and brand strategy
  • Strong business acumen, with a solid understanding of how to achieve objectives while meeting an expected brand standard, a high bar for aesthetic quality within set budgets and schedules.
  • Excellent organizational, written and verbal communication skills with impeccable responsiveness and follow-through on details.
  • Partnership experience with outside agencies and contract negotiations.
  • Experience building functions/departments and evolving existing systems
  • Strategic thinker, able to see an idea through from concept to execution
  • Great communication and time management skills
  • Prior experience in a global brand design role: You understand the complexity of a global brand and know how to build for the long-term
  • Passion for customer experience: You believe in going above and beyond for the customer and are passionate about delivering an exemplary experience. 
  • Leadership ability: You’re passionate about making independent decisions about your own work and adept at managing stakeholders.

Why you're excited about us:
  • Impact: You want to help define the marketing and creative departments of a global leader in creative learning. 
  • Growth: as an invaluable member of a new department, you’ll have the opportunity to lead creative, define the department mission, and advance your hard & soft skills.
  • Our team: We have a passionate, talented team that is a lot of fun to work with.
  • Our mission: We’re doing work that matters – connecting lifelong learners around the world and empowering them to pursue their creativity.
  • Flexibility: We believe that doing your best work means living a full life. That means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.
About Skillshare
Skillshare is an online learning community for creatives. We have thousands of inspiring classes for creative and curious people, and millions of members who come together to find inspiration and take the next step in their creative journey. We are a series-D company backed by OMERS, Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal Investments..
Skillshare is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. We’re proud to be recognized as a top place to work by BuiltinNYCCrain’s, and Forbes, in addition to being one of the five best places to work for women by Bpeace, and a top-rated workplace for dads by Fatherly. We work to ensure a consistent interview process, fair compensation, and inclusive work environment for all.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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