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Operations Manager


1 month ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Business

Company Description

Who we are:

Despite being ranked by the World Health Organization as a top 10 most disabling condition, having a lifetime prevalence of over 2%, and causing people to be 10 times more likely to die by suicide, OCD is commonly misrepresented as a personality quirk. Moreover, the "gold-standard" treatment for OCD called Exposure and Response Prevention (ERP) has never been widely-accessible. The mission of NOCD is to ensure everyone with OCD knows they are not alone and has access to evidenced-based care. Our company started after our founders' own experience with OCD - trying to understand what was happening, going through various misdiagnoses, and finally working with an ERP specialist to get better. We recently raised a Series A round and need the help of those who are passionate about our mission to serve those with OCD.

Job Description

About the role: 

At NOCD, the Network Operations team is responsible for growing and managing our network of therapists. As an Operations Manager, you will be responsible for building and executing on strategies that will ensure that our therapists are productive, engaged, and happy.

You will be working closely with data (NPS, retention, utilization) to extract insights to inform the team of our provider management strategies. You will also be very hands-on and working closely with NOCD therapists to enable their success, scaling our processes that will optimize our operations, and delivering on business results. 

Role Responsibilities Include: 

  • Build out our provider management strategies based on qualitative and quantitative research and data analytics 

  • Work as the primary relationship manager for a portion of our therapists and manage the day-to-day operational needs to hit the growth target of the therapist program and the company

  • Build and continuously optimize our provider support system to enable therapists success - you will be working closely with HR, product, tech, and marketing team.

  • Identify areas of improvement for our provider management system and processes with a strategic focus and execute on changes needed for making improvements


Position Requirements: 

  • 3+ years of experience with clinical operations, digital health, or related behavioral health companies; high-growth operations or startup experience is strongly preferred.

  • Data-driven with strong analytical skills (experiences with SQL and Excel required).

  • Prior experience and passion for working closely with clinicians; enjoy relationship building

  • Strong cross-functional project management skills; experiences working with product and engineering teams preferred.

  • Exceptional communication and organizational skills

  • Mission-driven and a passion for mental health

  • Experiences on cross-functional project management

Additional Information


  • Casual, challenging, and engaging startup environment with an outstanding mission-driven team atmosphere

  • Competitive compensation

  • Comprehensive benefits package, including medical, dental, vision coverage, and 401(k).

  • Flexible PTO policy

  • Awesome office on Michigan Avenue, ability to work remotely

  • Onsite amenities including a fitness center

NOCD is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation, or any other protected status in accordance with applicable law.

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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