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Manager, Operations Coordination

Trusted Health

3 weeks ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: Business

What is Trusted Health?
We are a team of nurses and innovators that are reimagining how healthcare staffing works. We connect healthcare workers with caregiving facilities by displacing the recruiter-centric staffing agency with our intelligent matching marketplace. Our platform significantly lowers costs and decreases time-to-fill by connecting the right caregivers with the right opportunities at the right times.
Digital labor marketplaces are just beginning to emerge in healthcare, and you’ll join a uniquely experienced team with ample funding, top-tier investors, and ambitions to become the preeminent leaders in the space. Come join us!
What we're looking for
We’re looking for an experienced operations leader to own the user experience during the onboarding, credentialing, and compliance phase for Trusted’s Marketplace. You will be the primary decision maker for this function and will be responsible for driving operational excellence and continuous process improvement. 
As a key early hire, you’ll wear many hats as you lead, manage, and streamline how clinical employee’s are onboarded and credentialed in our growing clinical workforce. You’ll be responsible for identifying and solving issues as we expand. You’ll manage and ultimately build a team of Operations Coordinators and be responsible for their individual functions & outcomes.
Your responsibilities
  • Manage a current team of Operations Coordinators, internal resources and external stakeholders to onboard and manage our rapidly growing clinical workforce through compliance, competency, and employment requirements
  • Identify third-party solutions and providers to help us provide a premier quality of service to our users
  • Create workflows and processes to manage how and when we communicate with our users through tools with an emphasis on quality and rapid response time
  • Help us improve and provide input to our product team to help us streamline routine processes and provide an even better experience to our candidates and clients alike
You are
  • A great people manager. You’ve excelled as a people manager and love to mentor and coach.  You understand how to build and grow a team and have excelled as a hiring manager. 
  • Flexible & adaptable. You adjust quickly to changing priorities and conditions, and cope effectively with complexity and change.
  • A great team player and partner. You are an exceptional communicator and enjoy working with cross-functional teams to solve problems and are comfortable influencing both with and without formal authority. You act with integrity, and have an uncanny ability to build trust, credibility and relationships with the people around you.
You have
  • 5+ years of professional experience with one or more experiences in Operations, preferably at a high-growth startup and/or in a people management capacity
  • 2+ years of experience as a hiring manager & working with cross-functional teams
  • Deep understanding of Project Management processes and tools; can create workflows & tools that can scale - both individually and by working cross-functionally in a project management capacity via detailed requirement & workflow documentation
  • Experience with databases and enterprise tools such as Salesforce, Front, and Asana
  • BONUS: Familiarity with healthcare compliance requirements (background checks, drug screens, labs & titers, competency evaluations, Joint Commission Certification, etc.)
We offer
  • Stock options and competitive compensation package
  • Paid vacation & sick time, paid family leave, and flexible work hours
  • Employer paid health insurance, vision, and dental
  • Mindfulness reimbursement
  • Monthly cellular phone reimbursement
  • Employer sponsored 401k
Trusted Health provides equal employment opportunity for all applicants and employees. All qualified applicants will be considered regardless of an individual’s race, color, sex, gender identity or expression, religion, age, national origin, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, military or veteran status, or any other basis protected by federal, state or local laws. If you cannot submit your application due to a disability, please email [email protected]; we will reasonably accommodate individuals with disabilities to the extent required by applicable law.

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This job has a geo-restriction in place: USA Only.

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