Senior Engagement Manager

Theorem


1 month ago

05/25/2020 22:55:31

Job type: Full-time

Hiring from: Anywhere

Category: All others


WHO WE ARE
 
Founded in 2007, Theorem (formerly Citrusbyte) is a remote-first technology consulting company with a focus on how we do the work as a means to achieve great results.
 
Theorem is a remote first, fully distributed organization. We are focused on building a team of the best craftspeople, where you work matters less.
 
Our customers, F1000's and startups alike, come to us because they need to change how something is done in order to succeed and they're looking for a solution that isn’t just about technology — but also people, process and leadership. We consult, form a diverse team of experts, and deliver strategy and execution all under one roof.
 
Our services range from new product development, pure R&D, legacy modernization, pricing strategy development, revenue generation, process optimization, to organizational transformation and cultural design.
 
WHO YOU ARE
We’re looking for an experienced Engagement Manager to join the team at Theorem. In this role, you will kick off projects and manage programs staffed with our craftspeople and experts who are working directly with customers to build complex custom software applications. You understand exactly what goes into being a successful product team in a consultative relationship and take client satisfaction personally.
You are entrepreneurially minded and there are no barriers to how you approach helping our customers solve their problems. You are a mentor and coach, and you grow those around you. You are the most senior consultant on an account.
You become a trusted advisor to our customers and help them in unexpected and delightful ways.
 
WHAT YOU'LL DO
You are directly responsible for client satisfaction — You ensure that we’re solving the right problems with the right solutions, that our teams are staffed appropriately, that our project plans have the right strategy, and that the work we’re doing delivers the greatest value possible to our customers.
You demonstrate the ability to plan, organize and manage all phases of a project lifecycle to ensure successful delivery. You own responsibility for kicking off new projects, so you consult directly with clients, our internal resourcing teams and sales to create and execute on a plan.
 
SUCCESS CRITERIA
  • Ensuring client stakeholders & teams love working with us.
  • Ensure we deliver on our promises
  • Demonstrating ability to plan, organize and manage all phases of a project lifecycle to ensure successful delivery.
  • Empowering our teams to come up with the plan and do their best work, and provide coaching to them as necessary.
  • Reviewing what the team does and providing coaching where necessary.
  • Ensuring our teams are planning, consulting and doing work that meets our standards and your personal standards to ensure client happiness.
ADDITIONAL RESPONSIBILITIES
  • You make all final calls about team staffing.
  • You make all final calls about services team mission and the strategy for us to build the most valuable thing possible.
  • You support our sales team in qualifying new opportunities
  • You make solving hard challenges look effortless, you exude mastery
  • You make it personal; you invest in relationships with our customers and help them grow to be better
BENEFITS AND PERKS
100% REMOTE
TEAM RETREAT - Once a year the entire Theorem team gets together at an inspiring location to meet, work and play.
HEALTHY BODY, HEALTHY MIND - HAPPY TEAM - We offer paid vacation and support healthy lifestyles through our physical fitness benefits program.
HEALTHCARE & FINANCE - We have comprehensive medical, dental, vision, and life insurance plans, plus we have a 401k plan.
 
Theorem expects all team members to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities, and all decisions regarding recruitment, hiring, promotion, compensation, employee development decisions such as training, and all other terms and conditions of employment, are based on business needs, job requirements and individual qualifications without regard to race, genetics, nationality, national origin, citizenship status, employment status, ethnicity, ethnic origin, color, creed, religion, belief, age, family or parental status, pregnancy, marital status, sex, gender, sex or gender assigned at birth, gender identity, sexual orientation, sexual preference, lifestyle, social class, military status, disability, hairstyle, physical features, or any other status protected by the laws or regulations in the locations where we operate. We oppose all forms of unlawful or unfair discrimination. Theorem encourages applicants of all ages. Theorem is an equal opportunity employer.No statements by Theorem are intended to create an offer of employment unless made in writing, signed by an officer of the company and no offer shall become effective unless countersigned by the prospective employee.

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