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NOC Application Specialist III

Marco is a one-stop shop for all things business tech. Our employees are “movers and shakers” and our company is always striving to do what’s right. Does this sound like a culture you want to be a part of? We’re hiring a new team member to help take Marco’s technology further.
 
More about us. We do it all – from copy and print solutions to IT and managed services. We are an organization led by salespeople with 750+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally.
 
Join our growing team. You won’t regret it.
 
***This remote position is available to individuals who reside in the following states: CO, FL, IL, IA, MD, MI, MN, MO, NE, ND, NJ, PA, SD, TX, WI
 
The Application Specialist III is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide advanced remote technical support, troubleshooting and administration to Marco clients related to specialized applications such as Backup Solutions, SPAM Filtering and Anti-Virus issues.



Main Responsibilities
  • Provide advanced technical support, remote help desk services, and consultative recommendations to billable and non-billable Marco clients related to applications such as Backup Solutions, SPAM Filtering and Anti-Virus issues.
  • Operationalize products and tools used to support Marco client’s establishing standards, procedures, escalation guidelines. Act as a product champion by working with vendors to understand and implement new enhancements and educate team members on solutions.
  • Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational problems. Escalate issues as circumstances or SLA require.
  • Act as a mentor and technical support advisor for team by assisting with escalated issues. Provide troubleshooting, coaching and training for team members to enhance ability to handle similar situations in the future.
  • Identify reoccurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network.
  • Accurately maintain documentation and comply with service administrative procedures, ticket updates, time entries and timesheets.
  • Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.
  • Function collaboratively as part of a fast-paced, client orientated team.
  • Maintain application team expectations.
  • Participate in On-call rotation and after hours work as required.
  • Attend required company and department meetings.
  • Perform other related duties as assigned.



Required Qualifications
  • Associate’s degree and four years of relevant experience; or equivalent combination of education and experience.
  • Current high level industry recognized certifications including one or more of the following: Barracuda ESSCE, Barracuda BCE, Veeam VMCE or MCSE (Microsoft Certified Systems Engineer).
  • Solid understanding of network infrastructure, operating systems, applications and services found in a client environment.
  • Proficiency with business collaboration tools such as MS Office applications and Visio.
  • Communication – Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
  • Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it.
  • Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can’t solve it yourself go find someone who can.
  • Confidence - When you are assured of your own ability it shows.  You may however need assistance for the tough situations that can arise.
  • Team Work - The ability to work with others on a combined task, make contributions to the task and share the responsibility of the outcome.
  • Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines.
  • Enthusiasm - You need to be able to motivate yourself.
  • Flexibility – Adapt to changes in the work environment.  Change approach or method to best fit the situation.
  • General knowledge of Cisco Voice technology including routing and switching preferred.
Keywords: St. Cloud, St. Louis Park, Rochester, Minnesota, Fargo, North Dakota, Omaha, Lincoln, Nebraska, Sioux Falls, South Dakota, Des Moines, Cedar Rapids, Iowa, Little Chute, Madison, Wisconsin, Peoria, Illinois, Middletown, Pennsylvania, St. Louis, Jefferson City, Missouri, Troy, Michigan, Hunt Valley, Maryland, Texas, Florida, Colorado, Remote, Telecommute, WFH
 
Benefits:
 
We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.   
 
To apply (and to learn more about what makes us great), visit: www.marconet.com/careers
 
EEO/AA

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place:  Selected US States.

Marco

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Category All others
Job type Full-time
Hiring from Selected US States
Date Posted 1wk ago

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