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Implementation Specialist

Personify


1 month ago

Job type: Full-time

Remote (USA Only)

Hiring from: USA Only

Category: All others


PERSONIFY AND OUR PHILOSOPHY 

When work is challenging and rewarding it shouldn't feel like work. Careers should be fulfilling!

We all want to know and feel that we're contributing and being acknowledged and rewarded for our work. We also want work/life balance, flexible and fun work environments, and a team with whom we enjoy working and playing hard.

We're growing! And we're looking for talented people to join our team. Personify is one of the most diversified and fastest growing providers of technology solutions to the association, chamber, nonprofit, higher education and corporate markets. Our platform of integrated software solutions enables our clients to fulfill their important missions by acquiring, engaging, and retaining organization members, charitable donors, event attendees and more.

Personify is large enough to set the industry standard for quality products, client support and growth, yet we still have that entrepreneurial spirit. We love new people, new thinking, and better ways of doing things. And we operate in diverse, growing, dynamic cities: Austin, Atlanta and Toronto. Take control of the wheel, shift your career into a higher gear, and enjoy the ride!

WHAT IS THE ROLE?

The Customer Onboarding Specialist will set up customers for immediate success by facilitating the implementation process for new accounts. As a Customer Onboarding Specialist, you will identify customer requirements, design and configure software, train new customers, and ensure smooth adoption of our products and services. Personify prioritizes delivering an amazing customer experience and this is the first step in the process.

The ideal candidate is high energy, experienced with web-based technologies, passionate about helping customers, and is successful at communication via video, phone and email. Successful candidates will have the ability to quickly learn new technologies and communicate those concepts to customers with varying degrees of technical expertise. A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall onboarding process.

WHAT YOU'LL BE WORKING ON:

  • Own and deliver customer onboarding projects and strive to exceed individual and team metrics
  • Set up customers for immediate success by facilitating the implementation process for new accounts
  • Develop and implement creative solutions based on customer requirements
  • Create and foster a strong customer relationship
  • Educate new customers and ensure a smooth adoption of our products and services
  • Foster cross-team collaborations to continually improve customer experience processes
  • Ensure decisions and actions are centered around our company values

DO YOU HAVE WHAT IT TAKES?

  • Bachelors Degree required
  • 3+ years of professional experience
  • SaaS technology configuration experience
  • Project management experience
  • Strong Microsoft Excel knowledge
  • Strong problem solving and analytical skills
  • Have a strong desire to create the best client experience
  • Must be highly motivated and have a positive attitude
  • Able to motivate others and keep them on track
  • Comfortable holding customers and team members to standards and deadlines
  • Excellent communication skills
  • Strong attention to detail
  • Extremely organized
  • Ability to work independently and manage multiple priorities
  • The physical demands of this position are in keeping with general office functions: sitting, navigating an office environment, using a computer, keyboard, telephone, etc.
  • Reasonable accommodations can be made to enable employee to perform the essential job duties.

Personify is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related conditions), sexual orientation, gender identity, gender expression, age, veteran or disability status, or other protected characteristics. 

If you are fulfilled by empowering organizations that are trying to make a difference in the world and enjoy a work environment where your co-workers have your back and transparency is a must, Personify might just be the place for you!

Before you apply, please check if any restrictions apply in terms of time zone or country.

This job has a geo-restriction in place: USA Only.

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