Chief of Staff


3 weeks ago

05/24/2019 11:52:35

Job type: Full-time

Hiring from: USA

Category: All others

remote, based in San Francisco, CA, USA metro area

This is a remote position based in San Francisco, CA, USA metro area to attend in-person meetings

The Chief of Staff is a very talented individual who is an extra brain to help the Chief Executive Officer (CEO) for up to 18 months. Over time the work will get more interesting culminating in a senior leadership position at GitLab or another company. This is a unique opportunity to see every aspect of a fast-growing unicorn at the CEO level.

This role does not do any work our Executive Assistants are already doing, who for example, is responsible for scheduling and driving the Objective and Key Results (OKR) process. It also is unrelated to the work of our CEO Shadow training program who, for example, takes notes during all meetings with the CEO.


The responsibilities include both director work that will mostly be triggered by a direction from the CEO as well as leadership work that is self-directed. Over the course of a rotation, the mix will shift from majority directed work to majority leadership work.

Directed Work:

  1. Create investor updates, group conversations, pitch decks, speeches, conference submissions, and presentations on behalf of the CEO.
  2. Suggest changes to the handbook based on discussions during meetings or from the CEO and address any comments on them.
  3. Make blog posts and articles out of recorded meetings and handbook content.
  4. Ensure the materials for all upcoming meetings are relevant, complete, factual, and well structured.
  5. Ensure action points coming out of meetings (i.e. executive, OKR, metrics, or incident meetings) are implemented.
  6. Reinforce communication guidelines.
  7. Help create mecefu-terms.

Leadership Work:

  1. During OKR meetings updating process analyze and challenge suggestions.
  2. Brief CEO visitors on GitLab before they visit.
  3. Help contribute topics for e-group off sites.
  4. Attending meetings and calls on behalf of the CEO.
  5. Act as the communication arm for the CEO with team members, clients, investors, community members, and other stakeholders.
  6. Act as a sounding board to the CEO for new ideas and initiatives.
  7. Run special projects that are urgent and important.


  1. Capacity to become a senior leader at GitLab.
  2. Proven ability to quickly learn new things.
  3. Concise written and verbal communication.
  4. Knows how to use git.
  5. Based in San Francisco, CA, USA to attend in-person meetings.
  6. Structured about how to prioritize work and time.
  7. Able to make a clear business case for proposals.
  8. Master’s degree in Engineering or Business Administration or equivalent experience.
  9. Experience leading a team is a plus.
  10. Experience with data analysis.
  11. Proven success in project coordination and reporting.
  12. Proven track record of effectively interacting with senior stakeholders on cross-functional projects.
  13. 5+ years experience in either:
    • Operations role in a fast-growing startup,
    • Strategy consulting,
    • or Venture capital.


Rotation is approximately 15 to 18 months with the following tentative schedule:

  • 2 months of onboarding,
  • 10 months of execution,
  • 1 - 4 months of recruiting your replacement and waiting for them to start,
  • 2 - 3 months of on-boarding your replacement and interviewing at GitLab for senior leadership positions.

Internal Consultants

The Chief of Staff could have two high potential but relatively inexperienced operators report to them; i.e. someone who left a strategy consultancy after a few years. These internal consultants are training for future functions in the company. Their responsibilities could include; analysis, middle management and fill in the experience gaps missing from the Cheif of Staff.


What Is a Chief of Staff and When Do You Need One? by Madeleine Niebauer 2018-09-26

The Chief of Staff role in Silicon Valley by Julia DeWahl 2019-04-29


To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

About GitLab

GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

Top 10 reasons to work for GitLab:

  1. Work with helpful, kind, motivated, and talented people.
  2. Work remote so you have no commute and are free to travel and move.
  3. Have flexible work hours so you are there for other people and free to plan the day how you like.
  4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
  5. Work on open source software so you can interact with a large community and can show your work.
  6. Work on a product you use every day: we drink our own wine.
  7. Work on a product used by lots of people that care about what you do.
  8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
  9. Focused on results, not on long hours, so that you can have a life and don't burn out.
  10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

To view the full job description view our handbook.

See our culture page for more!

Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.


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    To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.


    Additional details about our process can be found on our hiring page.

    Remote - East
  • 2 weeks ago


    • Manage our data warehouse so it can support data analysis and operational requirements from all functional groups
    • Work with Product to operate and analyze a unified data ecosystem that includes our SaaS, Telemetry, and other usage data
    • Be the data expert supporting cross-functional teams, gathering data from various sources, and enabling automated reporting to democratize data across the company
    • Hold regular 1:1’s with all members of the Data Team
    • Triage and manage development priorities of analytics dashboards and data pipelines
    • Represent the Data Team in different company functions - be an advocate for holistic dataflow systems thinking
    • Create and execute a plan to develop and mature our ability to measure and optimize usage growth and our user journey
    • Regularly give Data group conversations and participate in Monthly KPI meetings
    • Implement the DataOps philosophy in everything you do
    • Collaborate with all functions of the company to ensure data needs are addressed
    • Build upon and document our common data framework so that all data can be connected and analyzed
    • This position reports to the Director of Business Operations


    • 2+ years hands on experience in a data analytics/engineering/science role
    • 2+ years managing a team of 2 or more data analysts/engineers/scientists
    • Experience working with leadership to define and measure KPIs and other operating metrics
    • Experience growing a team in a fast-paced, high-growth environment
    • Demonstrably deep understanding of SQL and relational databases (we use Snowflake)
    • Ability to reason holistically about end-to-end data systems: from ETL to Analysis to Reporting
    • Hands on experience working with Python
    • Experience building and maintaining data pipelines (Airflow preferred)
    • Experience building reports and dashboards in a data visualization tool (we use Periscope)
    • Experience with open source data warehouse tools
    • Be passionate about data, analytics, and automation, especially in applying software engineering principles to data science and analytics
    • Experience working with large quantities of raw, disorganized data
    • Experience with Salesforce, Zuora, Zendesk and Marketo
    • Strong written and verbal communication skills
    • Share and work in accordance with our values
    • Must be able to work in alignment with Americas timezones
    • Successful completion of a background check
    • Leadership at GitLab

    Hiring Process

    Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

    • Selected candidates will be invited to schedule a screening call with our Global Recruiters
    • Next, candidates will be invited to schedule a first interview with our Director of Business Operations
    • Next, candidates will be invited to schedule a second interview with our Finance Operations and Planning Lead
    • Next, candidates will be invited to schedule one or more interviews with members of the BizOps team
    • Finally, candidates may be asked to interview with our CFO or CEO

    Additional details about our process can be found on our hiring page.


    The Learning & Development Partner will identify and design the right learning solutions to support GitLab's growth. They will have deep experience in developing programs, learning offerings and approaches, content creation, and consultation with partners and leaders to drive development and growth within the company. They will also build and scale a program that focuses on individual development, strengthening our leadership, and creating a culture of learning and development.


    • Partner with People Business Partners, the Diversity & Inclusion Partner and the leadership team to identify, develop, and deliver programs that support the growth of our team members and GitLab
    • Establish an internal learning and development roadmap for all GitLab managers and individual contributors
    • Research, develop, and facilitate exciting and impactful asynchronous and synchronous L&D programs
    • Iterate on existing materials and design and develop new L&D content, utilizing GitLab’s YouTube channel and handbook
    • Collaborate with the Sales team to design and deliver orientation content that develops new hires' understanding of GitLab’s business and platform
    • Select a learning platform for GitLab that incorporates content from the handbook and provides methods for tracking assessments and completion
    • Coordinate an effective marketing strategy to promote internal training
    • Create the course catalog which will include e-learning, instructor-led courses, and hands-on workshops, utilizing the GitLab handbook to ensure the trainings are accessible to everyone
    • Monitor L&D metrics and iterate upon programs and courses for continuous improvement
    • Create and design the supporting course material for all development programs, both for instructor-led and e-learning
    • Solicit and incorporate team member feedback into our course content and experience
    • securely.


    • 5+ years experience in instructional design and developing leadership learning content
    • Track record of designing engaging and impactful development programs that improves individual, team, and company performance
    • Exceptional written and interpersonal skills
    • Experience developing self-service training content, such as e-learning modules
    • Experience designing and delivering webinars or synchronous online courses
    • Strong logistical planning and organizational skills
    • Team-orientated, engaging, and energetic
    • Capable of working collaboratively across multiple departments
    • Passionate about personal development, training, learning, and seeing individuals develop to their fullest potential
    • The ability to thrive in a fast-paced environment
    • You share our values, and work in accordance with those values
    • Successful completion of a background check

    Hiring Process

    • Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters
    • Next, candidates will be invited to schedule a 30-45 minute interview with member(s) of our People Operations team
    • Next, candidates will be invited to schedule a 30 minute interview with our Director of People Operations
    • Next, the candidate will be invited to interview with a People Business Partner.
    • After that, candidates will be required to prepare and present a short 15 minute training on giving feedback to the Director of People Operations
    • Finally, our CEO may choose to conduct a final interview

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