Remote growth Jobs in April 2020

164 Remote growth Jobs in April 2020

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      The market, problem & vision


      We live in the age of SPAM. The two main sources of it are recruiting and sales. Why can’t the good companies and good employees just find each other? Why can’t businesses just sell to happy clients?


      It boils down to competition - companies fight for the best talent and for the best clients. Some throw piles of money at external agencies, some try to abuse the contacts of their staff. The SPAM is just a side-effect of a process designed to minimize the cost - but ending up inefficient and expensive in secondary costs.


      Every industry veteran will tell you one thing - the best deals and the best hires are not made by ‘solutions’ - they are made by people. People with vested interest in the success of the business they work with. Today, these people are locked in a contract, bring in a ton of business and get a small cut. Or they are spammed for favors, help occasionally and get nothing for it.


      And they hate it. In 2019 in the UK alone there were 8,450 new recruiting agencies started by top recruiters leaving their jobs and setting up solo or in small groups. Sales staff deals with this by doubling the churn rate compared to any other role, always hunting for a fairer commission.

      On top of that, there are people who have much better access to talent than recruiters and better access to clients than sales staff - but they are left untapped. Why wouldn’t a tech company collaborate on recruiting directly with a talent pool built around an open source project? Why wouldn’t a SaaS business distribute through folks who offer training workshops in the relevant vertical?

      At its core, this is a coordination problem. As a company: How do I find and on-board all these external partners? How do they learn about what I need and how do I weed through and prioritize what they send me back? How do I identify and fairly pay the ones who deliver value?

      Primeflow is our answer to these questions, enabling companies to work with external partners who make recruiting and sales happen.

      The product


      Primeflow enables companies to set up direct acquisition channels through scalable partnerships with external contributors. Our pilot has a mix of growth companies who look to recruit a lot, b2b businesses who want to sell through ecosystem partners and VCs who want to coordinate their startup scouts.


      At the heart of Primeflow is it’s reputation engine powered by a layered dataset of:

      • demand & supply data

      • relationship linkage

      • transaction data


      While managing the coordination between companies and their partners, we build a clear picture of what is being requested & delivered, between which parties and at what price. 


      This reputation engine powers an efficient user experience, helps the users establish new business based on their previous track record and ensures that people get rewarded based on their merit. And it’s also what will make Primeflow defendable and valuable in the long run.

      You

      You are a proactive maker, hungry to build something big.


      You are a versatile engineer, up to speed with modern web technologies, engineering practices & devops. You will appreciate our automatic push pipeline, have a thing to say about our system architecture and pull your weight in our stack of Angular/NodeJS/GCP.


      You also want to be immersed in the product process, talk to customers, brainstorm solutions and have a voice in the direction of our product and our company.


      But most importantly, you want to make stuff happen, grow personally and be rewarded fairly.
    • Imagine a product that reached over a million users without a sales team. That same product is at the edge of where careers are headed, where every person becomes their own brand with limitless growth potential ahead. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build vidIQ's sales and growth engine from the ground up.

      Intro
      Why this Role?

      1. Join a truly global, remote team: Work from anywhere! Have co-workers all around the world. Get the opportunity to travel for events and company meetups.

      2. Sell a product people love that solves real problems: Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – but your friends and family just starting out on YouTube use it to gather ideas, find opportunities, and dig into what's working for these mega channels.

      3. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with products to inform what we do next.

      4. Join a fantastic team at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.

      5. Elevate your skills as we tackle our most impactful challenges: We continually re-invest back into our company and our team members we practice continuous never ending improvement— and there's so much more to do and learn.

      Company Mission

      We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

      Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful, how they build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities by just using vidIQ.

      We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.

      The Product

      The best way to understand vidIQ is to play with the product: www.vidiq.com/extension

      We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or academy, it's the education every creator needs to be successful. We're also known as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available. 

      So, what will you do at vidIQ in this Customer Success Associate role?
      • Maintain and expand vidIQ’s existing customer base by owning specific customer accounts
      • Learn our product inside and out and help your customers drive business outcomes
      • Onboard new customers
      • Perform channel audits
      • Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to coach them and create an action plan to help them achieve success
      • Collaborate with our Sales team to manage renewals and expansions
      • Surface opportunities to expand existing accounts when it’s right for the customer
      This might be for you if...
      • You are a Creator yourself, and recently grew a Youtube channel
      • You have tremendous empathy
      • You are bilingual (fluent writing and speaking in at least 1 other language besides English)
      • You have a track record of high achievement in your current Account Management or Customer Success roles
      • You have a growth mindset and view setbacks as learning opportunities, not failures
      • You can put yourself in others’ shoes and see situations from perspectives other than your own
      • You’re motivated by seeing others succeed and grow when you partner with them
      • You’re highly adaptable, easily acclimating to a rapidly changing business and industry
      • Strong intrinsic motivation to be a top performer and contribute to a team
      • You love getting to know new people and helping them solve their business problems
        FAQ
        What benefits can I expect?
        -This is a 100% remote position, work from anywhere you like.
        -A flexible work schedule where you decide which hours to work. We expect an average commitment of 40 hours per week.
        -We offer a generous vacation policy of taking time when you need it.
        -Most team members take 4–5 weeks of time off per year.
        -Team retreats every year! Past trips have been to Spain, Portugal, and other amazing places.
        -Work with amazing people around the world.
        -Huge impact in the Creator Ecosystem.
        -Matched or exceed market salary in the country you live in.
        -Support your professional development and will pay for relevant courses and conferences
        Apply

        If you’re excited about this, we’d love to talk to you. Use the “Apply for this job” button below to get in touch with us.

         
      • Imagine a product that reached over a million users without a sales team. That same product is at the edge of where careers are headed, where every person becomes their own brand with limitless growth potential ahead. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build vidIQ's sales and growth engine from the ground up.

        Intro
        Why this Role?

        1. Join a truly global, remote team: Work from anywhere! Have co-workers all around the world. Get the opportunity to travel for events and company meetups.

        2. Build a product people love that solves real problems: Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – but your friends and family just starting out on YouTube use it to gather ideas, find opportunities, and dig into what's working for these mega channels.

        3. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with products to inform what we do next.

        4. Join a fantastic team at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.

        5. Elevate your skills as we tackle our most impactful challenges: We continually re-invest back into our company and our team members we practice continuous never ending improvement— and there's so much more to do and learn.

        Company Mission

        We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

        Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful, how they build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities by just using vidIQ.

        We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.

        The Product

        The best way to understand vidIQ is to play with the product: www.vidiq.com/extension

        We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or academy, it's the education every creator needs to be successful. We're also known as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available.

        So, what will you do at vidIQ in this Director, Product Management role?
        • Establish shared vision and product strategy across the company
        • Build consensus on priorities leading to product execution
        • Lead the ideation, development, and launch of innovative products
        • Work with a world-class cross-functional team, including engineers, content strategists, data scientists, product designers and user experience researchers distributed across the globe
        • Grow a team of product managers, while also expanding existing product work streams
        • Use quantitative data, usability studies, research and market analysis to drive product innovation
        • Define and measure quantitative metrics for product and team success
        • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
        This might be for you if...
        • You have a track record of driving measurable results through influence
        • You’re hardworking and goal-oriented
        • You have a tireless positive attitude
        • You have a growth mindset and view challenges as learning opportunities, not failures
        • You practice the continuous improvement formula for your personal development
        • You have an incredible amount of empathy
        • You love getting to know new people and helping them solve their business problems
        • You have experience developing marketing, knowledge management, sales, productivity, or other applications and platforms
        • You have experience managing an organization of product managers, including building and growing the team
        • Experience working with or in support of diverse communities
        FAQ
        What benefits can I expect?
        -This is a 100% remote position, work from anywhere you like.
        -A flexible work schedule where you decide which hours to work. We expect an average commitment of 40 hours per week.
        -We offer a generous vacation policy of taking time when you need it.
        -Most team members take 4–5 weeks of time off per year.
        -Team retreats every year! Past trips have been to Spain, Portugal, and other amazing places.
        -Work with amazing people around the world.
        -Huge impact in the Creator Ecosystem.
        -Matched or exceed market salary in the country you live in.
        -Support your professional development and will pay for relevant courses and conferences
        Apply

        If you’re excited about this, we’d love to talk to you. Use the “Apply for this job” button below to get in touch with us.


      • Frontastic (Europe only)
        1 week ago

        Frontastic is looking for a Partner Manager (f/m/*) as full-time employee.

        ABOUT US

        We're a fast-growing startup founded in 2017 to bring APIs into better human interaction. We offer a cloud platform accelerating teams to create mobile-first frontends for the API economy. We're doing this as a 100% remote native company: currently 28 people from 8 countries in Europe (and counting).

        ABOUT THE ROLE

        As Partner Manager you are the connection pillar between our partner community and Frontastic. You will work closely with the executives, the sales departments and developers of existing and potential business partners and agencies in order to generate joint business. You have a background in partner management in the Software as a Service industry and ideally a deep understanding of the E-Commerce industry. You are communicative and love to talk to C-Level and decision-makers of potential partners on equal terms.

        WHAT YOU'LL DO

        • Partner with sales to drive partner sourced referrals and effectively co-sell with agency partners.

        • Lead and collaborate with the Frontastic marketing and product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners.

        • Responsibilities include working with and communicating across multiple team functions within Frontastic and within partner organizations.

        • Work with partners to drive joint marketing initiatives through events and other marketing campaigns.

        • Work with the partners to develop partner success metrics, including specific KPIs that drive customer adoption and revenue growth for both Frontastic and the partner.

        • Work closely with the Frontastic product and client success teams to ensure smooth on-boarding experiences and servicing processes of acquired new customers using partner integrations via the Frontastic platform.

        • Deliver compelling capabilities demonstrations of the Frontastic platform and address high-level technical questions, serving as a subject matter expert around how customers use Frontastic to build seamless user experiences.

        • Act as a primary point of contact/product owner for solution and partnership.

        • Plan, organize, lead, and control balanced revenue growth, continued customer awareness and customer satisfaction with a long term, multiyear focus.

        • Serve as a role model, source of inspiration, and coach for less experienced peers.

        • Partner with leadership in cultivating an environment of teamwork, openness, creativity, and continuous improvement.

        • You may speak at meetups and conferences

        WHO YOU ARE

        • You reside and work in Europe

        • You have good writing and communication skills in English

        • Speaking German is an advantage (but not necessary), as we currently have a large share of German customers.

        • You're an experienced partner manager in the software industry or worked in direct sales roles for at least 3 years.

        • You're experienced in the e-commerce industry.

        • You understand business partner and customer requirements and problems and are able to translate them into product features

        • You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition.

        • You are a great salesperson with sales methodology knowledge. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships.

        • You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others.

        • You can relate technical benefits and constraints of a platform to business requirements and are willing to embrace problems by non technical shareholders and incorporate their requirements.

        • You have an open and honest personality with a good sense of humour and a confident appearance

        • You're good at networking and getting in touch with others quickly

        • You have a well-structured working style and are used to managing many projects at the same time.

        • Please note: this role does involve an amount of travel (up to 30%) mainly within Europe.

        OUR VALUES

        Our team strives to constantly improve itself following these values:

        • Make an Impact: We’re here to change the industry and we’re in it to win it. We’re incredibly focused and our main focus is on customer success. We boldly go out of our comfort zones, we support each other and we love doing what we do.

        • Thirst for Learning: We’re addicted to learning and we learn from everything. We embrace our failures as they’re something we can learn from and only help us to improve. We think differently and we know that change is good. We’re curious and innovation leads the way, we're constantly on the lookout for new ideas that can help our customers (and the world).

        • Diversity Rules: We’re proud to be a diverse team spread across the world. We empower the under-represented and we build a safe community for everyone to be themselves while holding each other to account when needs be. We use asynchronous communication as we’re a remote company and need to be aware that we’re not always online at the same time.

        • We're In This Together: As colleagues, with our customers, and with our communities, co-operation and collaboration is key. We help one another as much as we can and we care for each other. We celebrate our successes together and we strive to find the right balance in our lives.

        • Transparency First: We make all information as public as possible and we’re direct (as well as truthful) in all our communications. We don’t just explain what we’re doing but why we’re doing it. This is how we create positive relationships and move forward together.

        HOW WE WORK

        We're a 100% remote-native company. We make intensive use of tools like Slack or video conferencing. We try to find a good balance between focused work and communication or in other words between asynchronous and personal communication.

        We don’t have fixed expectations regarding working hours and it's normal for us to be able to take care of private matters during the day - e.g. visits to the doctor or picking up children from school.

        We meet four times a year in person: one five-day retreat and three two-day retrospective focused meetings.

        COMPENSATION

        For this particular job we are offering to pay between 80.000 € to 100.000 € based on experience and skills. Optionally you can get Virtual Shares from our Virtual Shares Options Program (VSOP) as part of your compensation. In addition, we offer 28 vacation days and €200/month co-working stipend. Since we currently work from 9 different countries (and counting), it's very difficult to offer consistent  benefits beyond that. We strive to find a good balance between local laws and conventions, and a general fairness. And we're always open to your suggestions.

        WE'D LOVE TO HEAR FROM YOU!

        If this job sounds interesting to you, please try to point out where you match to our requirements in a short tweet-style "why-me" to [email protected] and have your CV attached. Do you still have questions? Then don't hesitate to get in touch via the same address!

      • Imagine a product that reached over a million users without a single copywriter. That same product is at the edge of where careers are headed, where every person becomes their own brand with limitless growth potential ahead. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build vidIQ's content growth engine from the ground up.

        Intro
        Why this Role?
        1. Sell a product people love that solves real problems: Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – but your friends and family just starting out on YouTube use it to gather ideas, find opportunities, and dig into what's working for these mega channels.
        2. Help build the foundations of conversion marketing at vidIQ: As an early member of our growth team, you'll be instrumental in helping define how our copy and conversions drive sales.
        3. Right time, right place: We are small enough that you will have true ownership and the feel of a close-knit team. But, we are established enough to have hit profitability and product-market fit, which gives us a fun and challenging field to play on!
        4. Leave better than you came in: We are always learning at vidIQ. We learn by doing. We learn from each other — and we are incentivized to attend conferences, obtain certifications, and take training courses.
        5. Build the future with us: In today’s ever-changing world of technology, video is coming in fast and hard to dominate both the entertainment and marketing space. With multiple devices to choose from — from mobile to tablet, desktop to streaming video on our televisions, more and more people are not only using video to make purchasing decisions, but also changing the way they receive their entertainment.
        6. Tackle our most interesting and impactful problems: We are setting precedents and coming up against challenges no one has seen before. You will need to be resourceful and creative. You will not be bored!
        Company Mission

        We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

        Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful, how they build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities by just using vidIQ.

        We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.

        The Product

        The best way to understand vidIQ is to play with the product: www.vidiq.com/extension

        We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or academy, it's the education every creators need to be successful. We're also know as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available.

        About this Role
        So, what will you do at vidIQ in this Junior Copywriter & Content Specialist role?
        • Driving the creation of original concepts that result in effective and compelling copy
        • Writing clear, concise and grammatically correct copy that appeals to our various target markets in our brand voice
        • Experiment with different angles, messaging, and copy to find the best performing copy
        • Learn about our product inside and out and be able to describe the benefits and problems of customers better than they can
        • Dive deep into a feature or launch and write compelling copy that takes a person from an ad into a landing page, to opt-in, to opening the emails, to clicking through the email, and to converting to the next steps through the whole customer life cycle
        • Craft and implement ads, landing pages, emails, conversion oriented content, video ad scripts, product marketing, and other conversion oriented copy
        • Help shape the customer journey to give prospects a better experience, increase conversions, and create repeatable processes
        This might be for you if...
        • You have a track record of driving results
        • You’re hardworking and goal-oriented
        • You have a tireless positive attitude
        • You have a growth mindset and view challenges as learning opportunities, not failures
        • You practice the continuous improvement formula for your personal development
        • You can put yourself in others’ shoes and see situations from perspectives other than your own
        • You love diving deep into the mindset of your target customers to craft compelling copy that pulls them into taking action
        FAQ

        What benefits can I expect?


        • This is a 100% remote position, work from anywhere you like.
        • A flexible work schedule where you decide which hours to work. We expect an average commitment of 40 hours per week.
        • We offer a generous vacation policy of taking time when you need it. Most team members take 4–5 weeks of time off per year.
        • Team retreats every year! Past trips have been to Spain, Portugal, and other amazing places.
        • Work with amazing people around the world.
        • Huge impact in the Creator Ecosystem.
        • Matched or exceed market salary in the country you live in.
        • Support your professional development and will pay for relevant courses and conferences
        Apply

        If you’re excited about this, we’d love to talk to you. Use the “Apply for this job” button below to get in touch with us.

      • 2 weeks ago

        Imagine a product that reached over a million users without a sales team. That same product is at the edge of where careers are headed, where every person becomes their own brand with limitless growth potential ahead. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build vidIQ's sales and growth engine from the ground up.

        Intro
        Why this Role?
        1. Sell a product people love that solves real problems: Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – but your friends and family just starting out on YouTube use it to gather ideas, find opportunities, and dig into what's working for these mega channels.
        2. Help build the foundations of sales at vidIQ: As an early member of our business development team, you'll be instrumental in helping define our sales motion.
        3. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
        4. Join a fantastic team at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.
        5. Elevate your skills as we tackle our most impactful challenges: We continually re-invest back into our company and our team members we practice continuous never ending improvement— and there's so much more to do and learn.
        Company Mission

        We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

        Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful, how they build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities by just using vidIQ.

        We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.

        The Product

        The best way to understand vidIQ is to play with the product: www.vidiq.com/extension

        We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or academy, it's the education every creators need to be successful. We're also know as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available.

        About this Role
        So, what will you do at vidIQ in this Business Development role?
        • Handle inbound requests from prospective customers interested in upgrading their accounts and coaching
        • Reach out to prospects via our CRM, email, phone, and LinkedIn to educate them on our product/service
        • Experiment with different audiences, messaging, and channels to generate Enterprise opportunities
        • Qualify those prospects to determine whether or not they’re a good fit for vidIQ
        • Organize and take thorough notes on prospects in our CRM
        • Learn about our product inside and out and be able to give demos customized to the needs of different personas
        • Help shape and build our sales systems to give prospects a better experience, increase conversions, and create repeatable processes
        • You'll also get to travel to industry video focused events around the world and meeting amazing creators
        This might be for you if...
        • You have a track record of driving results
        • You’re hardworking and goal-oriented
        • You have a tireless positive attitude
        • You have a growth mindset and view challenges as learning opportunities, not failures
        • You practice the continuous improvement formula for your personal development
        • You can put yourself in others’ shoes and see situations from perspectives other than your own
        • You love getting to know new people and helping them solve their business problems
        FAQ
        • What benefits can I expect?
          • This is a 100% remote position, work from anywhere you like.
          • Flexible vacation time & paid time off.
          • Flexible work schedule.
          • Team retreats every year! Past trips have been to Spain, Portugal, and other amazing places.
          • Work with amazing people around the world.
          • Huge impact in the Creator Ecosystem.
        Apply

        If you’re excited about this, we’d love to talk to you. Use the “Apply for this job” button below to get in touch with us.

      • 3 weeks ago

        About Us

        At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). 

        Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love. We are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. 

        About You

        You have between 5-10 years experience with B2B SaaS in a customer success role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. 

        You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You have demonstrated the ability to manage and grow relationships with your customers and share best practices with a team of success managers.

        You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor. You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment; remote work experience would be a plus.

        About the Role

        We are looking for an experienced Senior Customer Success Manager to partner with our customers. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships. You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. 

        We are looking for an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. 

        This is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day. The team members you'll be working most directly with are  Liz Stephany, Matt Bonde, Andrea Lucke, and Lydhia-Marie Bolduc-Gosselin.

        What you'll be responsible for...

        • Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals

        • Become a subject matter expert in our platform and our sales philosophy

        • Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity and knowledge of best-in-class integrations

        • Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers

        • Develop success plans and drive quarterly business reviews at the executive level

        • Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.

        • Work closely with Success and Sales teams on seamless customer transitions

        • Execute at a high level to achieve goals around retention, growth and customer satisfaction

        • Host in person customer events, visit customers in person, quarterly travel required

        Why work with us?

        • Culture video 💚

        • 100% remote (we believe in trust and autonomy)

        • 2 x annual team retreats ✈️ (Lisbon retreat video)

        • Competitive salary

        • 7 weeks PTO (includes company-wide winter holiday break)

        • 1 month paid sabbatical after 5 years

        • $200/month co-working stipend

        • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

        • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

        • 401k matching at 4% (US residents)

        • Dependent care FSA (US residents)

        • Our story and team 🚀

        • Glassdoor Reviews 

        At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

        We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

        This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

        Interested in Close but don't think this role is the best fit for you? View our other positions.

      • The Position Summary

        Title: Digital Analytics Specialist

        Location: Remote. APAC Timezone

        Reports to: Web Analytics Lead

        Works with: Entire In-house Growth Marketing team; high calibre, switched on clients (mostly med/large web businesses)

        Availability: Part-time (20 hours per week) with the possibility of going Full-time

        The Company

        We are a Digital Marketing and Analytics Enterprise and we are very good at Analytics, SEO, CRO, Data Science. Find out more about our services.

        Our motto: Traffic is nice. Revenue is better.

        We have the most fun doing it in competitive environments and our primary sectors by revenue are online travel, technology SaaS, e-commerce, finance, education and many more.

        We strive on being an extension of our client’s team and providing tailor-made, return-focused work.

        We are picky about the clients we bring on-board and very protective of our reputation. We won’t engage with a firm unless we believe we can make a difference to their business and help them Get Stuff Done!

        This keeps us focused on taking exciting projects, which motivates us to bring the best of our game and build lasting relationships with our clients. 

        We think the current agency model is broken and we really believe we can build a better alternative. But we need great people to help make this happen and that’s where you come in!

        We are a bootstrapped company, we grew exponentially in the last few years and now seating at 60 people working with us.

        We are built to be remote from day 1, but if you want to say ‘Hello’, our office is 78 meters from the beach in Sydney. Make sure you bring your swimwear!

        The Opportunity

        We are looking for a passionate and creative Digital Analytics Specialist to join our ever-growing team. You will work on multiple client projects and help with the delivery of ‘Measure’ projects for a wide variety of clients. 

        The Analytics Specialist will report directly to the Web Analytics Lead and will be responsible for taking on a variety of tasks that allow for the successful completion of planned marketing programs. 

        You will collaborate across the organization, and own key agency relationships, developing ideas and strategies,  as it relates to the Company’s general growth. 

        Responsibilities

        • Measurement & data collection strategy

        • Analyzing a website's key performance metrics and competitive trending

        • Campaign Measurement and governance

        • Creating forecasts using operational and statistical tools and models

        • Analytic audit & configuration

        • Dashboards & data visualisation

        • Deep dive analysis and Reporting

        • Technical Analytics Support

        • Tag Management, testing and deployment (data layer specifications and validation)

        • Training

        Tools to be used

        • Google Analytics

        • Google Tag Manager

        • Google Data Studio

        • Google Optimize

        • GMP products

        • Other tools: Adobe Suite, Snowplow, Tealium

        Ideal candidate

        • 3-5 years of Digital Analytics experience

        • Certification: Google Analytics

        • Demonstrable ability to multi-task 

        • Impeccable communication and people skills

        • Good knowledge of Google Analytics, Data Studio, Google Tag Manager and GMP Products

        • Excellent reporting skills

        • Detail-oriented & organized

        • Strong analytical skills

        • Can work under pressure with strict deadlines

        What we offer you

        Career progression is based on your ability to deliver and drive ideas and difference for both the client and the company, not your ability to play politics or by the cut of your suit (in fact, we have a no suit policy). 

        A highly collaborative remote working environment, where teamwork is championed, and ideas shared - you will be someone who is unafraid of contributing ideas and happy to work as part of a remote team and in exchange for your hard work, we can give you a unique opportunity to shape and contribute to a flourishing business to achieve your lifestyle goals.

        We even fly the qualifying team members each year to our awesome TrustEDConf event. The last one was in September in Chiang Mai, Thailand.

        An important point that is often overlooked: you will truly be part of a team. For most remote workers, you can easily feel isolated from what's happening in the business. We take good care of our teammates. So much so that a person who joined our team late November told us recently that she has felt more part of a team, than when she was working in an office.

        Don't take our word for it. Check what our teammates are saying on glassdoor (yep, 2 reviews are not great, but most are).

    • Software Development (72) Software Development rss feed

      • Work with xGooglers going through a VC-backed accelerator!


        Apply directly to our CTO here


        The market, problem & vision


        We live in the age of SPAM. The two main sources of it are recruiting and sales. Why can’t the good companies and good employees just find each other? Why can’t businesses just sell to happy clients?


        It boils down to competition - companies fight for the best talent and for the best clients. Some throw piles of money at external agencies, some try to abuse the contacts of their staff. The SPAM is just a side-effect of a process designed to minimize the cost - but ending up inefficient and expensive in secondary costs.


        Every industry veteran will tell you one thing - the best deals and the best hires are not made by ‘solutions’ - they are made by people. People with vested interest in the success of the business they work with. Today, these people are locked in a contract, bring in a ton of business and get a small cut. Or they are spammed for favors, help occasionally and get nothing for it.


        And they hate it. In 2019 in the UK alone there were 8,450 new recruiting agencies started by top recruiters leaving their jobs and setting up solo or in small groups. Sales staff deals with this by doubling the churn rate compared to any other role, always hunting for a fairer commission.

        On top of that, there are people who have much better access to talent than recruiters and better access to clients than sales staff - but they are left untapped. Why wouldn’t a tech company collaborate on recruiting directly with a talent pool built around an open source project? Why wouldn’t a SaaS business distribute through folks who offer training workshops in the relevant vertical?

        At its core, this is a coordination problem. As a company: How do I find and on-board all these external partners? How do they learn about what I need and how do I weed through and prioritize what they send me back? How do I identify and fairly pay the ones who deliver value?

        Primeflow is our answer to these questions, enabling companies to work with external partners who make recruiting and sales happen.

        The product


        Primeflow enables companies to set up direct acquisition channels through scalable partnerships with external contributors. Our pilot has a mix of growth companies who look to recruit a lot, b2b businesses who want to sell through ecosystem partners and VCs who want to coordinate their startup scouts.


        At the heart of Primeflow is it’s reputation engine powered by a layered dataset of:

        • demand & supply data

        • relationship linkage

        • transaction data


        While managing the coordination between companies and their partners, we build a clear picture of what is being requested & delivered, between which parties and at what price. 


        This reputation engine powers an efficient user experience, helps the users establish new business based on their previous track record and ensures that people get rewarded based on their merit. And it’s also what will make Primeflow defendable and valuable in the long run.

        You

        You are a proactive maker, hungry to build something big.


        You are a versatile engineer, up to speed with modern web technologies, engineering practices & devops. You will appreciate our automatic push pipeline, have a thing to say about our system architecture and pull your weight in our stack of Angular/NodeJS/GCP.


        You also want to be immersed in the product process, talk to customers, brainstorm solutions and have a voice in the direction of our product and our company.


        But most importantly, you want to make stuff happen, grow personally and be rewarded fairly.
      • Mixmax is the hub for all your business communications. We integrate with your company's existing toolchain - email, calendar, chat, CRM, and more - to bring all information into one place. This means we're syncing, storing, & indexing hundreds of millions of events a day into our system, and then building blazing fast APIs and rich integrations to delight users. Additionally, we have an extensive Developer API that powers entire third party products.

        As a platform guild engineer you’ll be a part of a team specifically focused on building out the next generation of our system. This means being a member of a team that values continuous and collective learning, culture over process, data driven development and always asking tons of questions. We actively blog about our work, contribute to open source, sponsor Open Collectives, and host/present at meetups - we actively encourage you to do the same and under your own name.

        Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

        Responsibilities:

        As a backend engineer in our platform guild, you’ll:

        • Contribute to the development of critical projects, working with other platform guild members.
        • Contribute to raising the high availability and reliability of Mixmax’s platform.
        • Advocate for cutting edge, and high quality, processes and tools  within the platform guild and across the entire engineering organization.
        • Use, and improve, our monitoring tools and platforms to help influence our technical roadmap with data driven decision making.
        • Work with Node, Go, AWS, MongoDB, Elasticsearch, Redis, Terraform, React.
        Requirements and skills you possess:
        • Excellent knowledge of at least one of: Node, Go, Mongo, Elasticsearch.
        • Past experience with distributed worker queues.
        • Working knowledge of at least one of the following AWS services: VPC, EC2, ELB, Lambda.
        • Have excellent documentation and communication skills.
        • Strive to grow personally and professionally, beyond just expanding technical abilities.
        Awesome if you also:
        • Have monitored large server fleets and complex interacting subsystems (we love Statsd and Grafana 💜).
        • Have experience architecting, deploying and operating asynchronous distributed work queues, high-volume storage systems, and high-throughput systems.
        • Are an open source contributor.
        • Love to experiment with new technology and share knowledge with the team
        Get to Know Us!

        At Mixmax, our mission is to change how the world communicates. We’re reinventing email for business: helping sales, customer success, and recruiting teams sell, succeed, and hire better.  More than 10,000 customers rely on us to get their jobs done. We’re profitable, growing fast, and we want your help to grow even faster!

        We’re a driven, passionate, responsible group who values personal and professional growth equally. We take care of ourselves, our families, our customers, and one another. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success.

        As a team member, you’ll wear multiple hats, embrace ambiguity, and take charge leading complex projects. You’ll have the support of an experienced team who’ve built multi-million dollar products and services. This is exceptionally challenging work, but will be the most meaningful and rewarding of your career. Check out our Instagram to see how much fun we have together! 

        We offer competitive salaries, meaningful equity, generous health, dental & vision, and fitness reimbursement benefits. And you get to work on product people LOVE!

         

      • Avaaz reaches tens of millions of citizens every week with opportunities to change the world. This includes protecting our planet from climate change and other threats, fighting to stop social media from undermining our democracies, and deepening human connection. 

        Our tech needs are growing, and we’re now looking for DevOps Engineers to join our tight-knit group of outstanding professionals, working from home in 25 countries. If you’re up for an adventure, read on…

        Some of the things we’ve been working on are...

        • A system for citizens to report disinformation ahead of the EU and US elections
        • Reporting on how YouTube’s recommendation algorithm promotes climate denial
        • Connecting citizens stuck at home during the coronavirus pandemic
        • Providing our campaigns team with detailed statistics to measure campaign success
        • Porting our existing architecture to more flexible, containerized services

        The ideal candidates will have experience in system administration, supporting development of software using modern languages, and a good understanding of SQL and noSQL data stores. They will be able to advise on decisions regarding hardware performance for a given software, and will also know when we should modify the underlying infrastructure or fix a particular piece of code. They are familiar with test automation and applications that work at scale.

        The DevOps Engineer does not need to be an expert in all areas, but rather have a broad range of experiences in different areas with excellent team and communication skills.

        Responsibilities:

        • Manage our deployment and testing infrastructure, supporting the implementation of Continuous Integration.
        • Refine development processes to make interactions between Software Engineers and Administrators constant, fluid, and productive.
        • Participate in architectural decision-making in support of scalability.
        • Automate repetitive tasks required to maintain a secure and up to date operational environment.
        • Develop, improve, maintain, and document infrastructure management systems.
        • Work with other teams to build, test and roll out systems.

         

         You should apply for this role if you have…

        • A growth mindset and a desire to challenge yourself
        • A deep commitment to making an impact in the world
        • 2-3 years of experience as a Software Engineer, and 2-3 years of experience as a Systems Administrator.
        • 1-2 years of experience working at large-scale applications.
        • 2-3 years working in Amazon AWS environments, particularly VPCs with an understanding of the AWS API.
        • Intimate knowledge of Linux (Redhat/CentOS) and at least 2 years experience managing Linux in enterprise-class environments (more than 10 servers).
        • Experience with infrastructure as code (Ansible/Puppet/Chef/others).
        • Experience managing application build pipelines and continuous integration environments.
        • Strong fundamentals in Python and strong bash scripting skills.
        • Comfortable working with a range of storage engines (MySQL, Elasticsearch, Redis) and knowing when each is appropriate.
        • Understanding of network and application security with deep understanding of all layers involved in web communications, including experience in network debugging.
        • Must be a strong communicator, with a growth mindset.
        • Experience at large-scale web companies is a huge plus.
        • Fluency in English.

         

        About Avaaz

        Avaaz is a movement that brings together 55 million citizens from across the world, with a mission to help solve some of the world’s biggest problems. Its entire budget comes from small citizen donations, meaning Avaaz is independent and able to take on organisations such as Facebook, Monsanto and the Murdoch media which many other groups cannot. 

        Location

        Avaaz is a fully virtual organisation, coordinating work using email, Skype and other tools. Our staff are based all over the world. Applicants from any timezone may apply. Avaaz will support you to set up a home or co-working environment that leads to excellence in delivery and long-term sustainability.

        Compensation and Benefits

        Compensation varies with location and experience, but is highly competitive with leading nongovernmental organisations. Benefits also range with location, but include 5 weeks paid vacation per year (prorated as applicable).

      • Join us as we work together to solve some of the most interesting and challenging engineering problems in the WordPress space through our partnerships with major publishers and technology companies

        As a Lead Engineer, you will be responsible for helping define and develop the technical vision of the projects you contribute to and ensuring the code being delivered is of substantial quality. In practice this means estimating effort, defining and architecting technical solutions, leading the delivery of high quality code efficiently and within budget, with excellent verbal and written communication — while adhering to our values, Agile methodologies, coding best practices, and established organizational processes.

        Areas of Focus
        • Define and deliver solutions to Client-prioritized deliverables
        • Lead, mentor, and support other Engineers
        • Enforce coding best practices and testing requirements
        • Team and Client project-specific communication
        • Estimate effort to complete user stories & tasks
        Accountabilities
        • Take responsibility for the engineering success of your project(s)
        • Contribute to estimation/effort level for all tickets in the backlog
        • Work closely with others to develop solutions
        • Ensure the delivery of quality code, on time, and as estimated
        • Review and write unit, integration, and regression tests when appropriate
        • Conduct architectural peer reviews for code created by other Engineers
        • Participate in Backlog Grooming, Sprint Planning and Sprint Review meetings
        • Deploy code and setup build and test environments
        • Follow and help ensure coding best practices
        • Follow Agile SCRUM methodologies
        • Follow and help enforce organizational processes
        • Be a supportive team member and leader
        • Be candid and respectful
        • Have a growth mindset
          Payscale

          This is a senior-level role, with a typical pay range of $7,000 to $10,500 per month ($45 to $65 per hour) for full-time contractors or a salary for employees (USA and Australia) of $75,000 to $110,000 with benefits, depending on proven experience level and engagement terms.

          Work Environment

          This is a remote role working as a part of a global, distributed team spanning 5 continents. Most of your work will be asynchronous, with communication via Slack, JIRA, and Github, with a few video meetings per week. Most Client teams are located in North America, so expect some of your work time to overlap with North American working hours. Our project teams may include a Lead Engineer/Architect, UX Architect, Product Owner, Project Manager, Quality Analyst, and 1-4 additional Engineers. Engineers typically work on 1-2 projects at a time.

          Community

          At XWP, you will become part of a much bigger community of X-Teamers from the X-Company brands, which is hundreds strong, and includes XWP, X-Team, and XFive.

          One of the ultimate perks of working at XWP is your Unleash+ membership, which gives you $2,500 per year to use toward activities that keep you energized so you can learn, grow and unleash your potential.

          Participate in our epic Seasons every quarter, designed to get you energized and doing more of the things you love to do. We'll constantly provide you with new, motivating side quests and challenges, spanning a range of Paths focused around your passions, like travel, coding, gaming, fitness, etc.

          Travel to work alongside other X-Teamers at one of our free hacker houses (X-Outposts) around the world. The X-Outpost changes locations monthly, allowing people to explore & work remotely in the most beautiful locations. Many XWP team members also meet up at WordCamp Asia, WordCamp US, and WordCamp Europe.

          XWP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

          Job requirements

          This is a full-stack engineering role, modern frontend experience is often needed alongside traditional PHP backend expertise. We expect that you will have significant experience with most of the following areas of technology and the ability to quickly learn and close any gaps that you encounter while engaged.

          • WordPress at scale
          • PHP, HTML, CSS, and vanilla JavaScript
          • React.js
          • AMP Technology
          • Object Oriented Programming
          • Gutenberg 
          • WP-CLI and WP-REST-API
          • RESTful Services and APIs
          • SQL and NoSQL databases
          • Linting PHP and JavaScript

          We expect you to have a good working knowledge and some experience with most of the following:

          • Setting up CI/CD workflows with Travis CI and GitHub
          • E2E testing and frameworks like PHPUnit, QUnit, and Mocha
          • Build-tools like Grunt, Gulp, and WebPack
          • Docker and Vagrant
          • Package management tools like NPM and Composer
          • Transpiling ES6 to ES5 using Babel
          • CSS Preprocessors like SASS
          • Git and SVN version control systems
          • Developing responsive interfaces
          • Debugging for a wide range of browsers and devices
          • Extending interfaces with JavaScript

            You will also want to have these characteristics:

            • Highly organized, motivated, and execution-oriented
            • Self-starter comfortable working in a highly technical environment
            • Demonstrated ability for continuous learning, creativity, and problem solving
            • Ability to work effectively and dependably in remote environments
            • Confidence effectively presenting well-reasoned options to decision makers
            • Ability to make a strong case while listening and remaining open to other perspectives
            • ReifyHealth (US only)
              2 days ago
              At Reify Health, we are building a more creative healthcare system. We envision a world where every potential therapy, if safe and effective, is available to the patients who can benefit.

              Our healthcare system relies on clinical trials to develop new, potentially life-saving treatments for patients. But clinical trials continue to be slow, unpredictable, and expensive. Reify Health’s product helps both the research leaders driving forward clinical trials and the doctors and nurses who care for the patient participants.

              As we scale adoption of our product domestically and internationally, we will accelerate world-class clinical research and unlock innovation. By joining our data team, you will support the growth of an empathetic, data-driven culture at Reify and play a key role in developing a novel data architecture and intelligence features.

              Your Responsibilities
              • Work with data team to support continued development and international expansion of Reify's next-generation, Kappa-style data architecture in a functional programming environment using Kafka, PostgreSQL, AWS and Confluent tooling 
              • Support the development and scaling of data ingestion, integration, and export services built on top of Kafka and AWS
              • Work closely with data and engineering teams to design, develop, iterate, and expand data tools, models, libraries, or features
              • Support orchestration and troubleshooting of our data architecture and tooling
              • Become intimately familiar with HIPAA, GDPR, and other applicable regulatory/security frameworks and how they influence our architecture and development decisions
              • Frequently communicate your results to Head of Data and other stakeholders in clear written, verbal, or presentation form
              • Live our data philosophy, which focuses on ethical decision making, being aware of how biased data (and assumptions) can affect results (and people), and being laser-focused on business needs
              What Will Make You Stand Out
              • At least 3 years of professional work experience
              • Experience with systems engineering/orchestration and strong ability to understand and work with distributed systems
              • Previous practical experience with AWS, Kafka, and distributed systems
              • Experience with applied cryptography in a healthcare setting
              • Deep Clojure experience in a data application context
              • Experience with security and regulatory challenges of scaling health data architecture to multiple continents
              • Understanding the nuances of testing in distributed/probabilistic systems
              • Master's degree or doctorate in related field
              • Relevant published work (academic, blog posts, open-source contributions)
              • Experience in a startup environment (as a remote employee, if you’d like to work remotely)
              • Relevant experience in a healthcare/health-tech company
              Compensation & Benefits
              • Competitive Salary and Stock Options: Salary and stock options commensurate to your experience and expertise.
              • Comprehensive Health and Wellness Coverage: 100% premium coverage for you (and >50% for your dependents) for: a top-tier health plan covering you in all 50 states (with option of HSA) dental, vision, disability (short-term and long-term), and basic term life insurance (for your entire tenure at Reify). We enable 24/7 access to doctor by phone or online via telemedicine coverage.
              • Retirement Plan 401(k) plan with employer matching program.
              • Company-provided Workstation: You will receive a brand new Macbook Pro laptop to use for work.
              • Location Flexibility & Transportation: For those working out of Boston, we provide: a free monthly public transportation pass (and are located two blocks from Downtown Crossing); unlimited coffee, infused water, and more (provided by WeWork); flexibility to work from home as needed. For those working remotely: you can work from anywhere in the U.S. compatible with an EST work schedule. Additionally, we’ll fly remoters in for company summits and team events, filled with fun activities, good food, and many opportunities to get to know your colleagues better.
              • Vacation and Holiday Flexibility: Generous paid-time-off policy that accrues with your tenure at Reify which includes holiday flexibility and parental leave
              We value diversity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

              We also completely eschew the “bro culture” sometimes found at startups.

              Note: We are currently only considering US citizens or Green Card holders. Thanks!
            • Crossbeam (US only)
              2 days ago

              We’ve built the foundations of a platform that’s transforming the way that businesses partner and grow. We’re onboarding customers who are engaging with Crossbeam, and momentum is building. Now it’s time to scale. We’re looking for a talented Fullstack Engineer to join us in taking Crossbeam to the next level.

              You’ll join a small team of engineers to build the next generation of our software. At our early stage, this is an opportunity to truly influence and contribute meaningfully to the product.

              We are looking for an engineer with experience building web-based software. You will be responsible for building new features (both in the backend and frontend), writing tests, reviewing code, and handling support issues.

              HOW WE WORK

              We are a small team of experienced engineers shipping lots of code. We collaborate early and often, putting an emphasis on designing technical solutions before coding them. We emphasize remote work, with teammates in the Philadelphia area working from home at least half of the week. The majority of our collaborative work happens on Slack and Zoom. We try to get together quarterly and hope that our remote team will be able to join for some facetime.

              Requirements

              • 2+ years experience
              • Excellent communication and interpersonal skills
              • Experience with a frontend framework like Vue or React
              • Experience building REST APIs
              • Familiarity with relational databases and their performance characteristics

              Not required, but a plus:

              • Clojure experience
              • Experience with Postgres, Redis, or ElasticSearch
              • Extensive CSS knowledge

              These are some of your traits:

              • The idea of working in a fast-paced startup environment while shipping high-quality software excites you.
              • You embrace complex technical challenges and thrive on discovering simple solutions.
              • You’re not afraid to speak up when you have a point of view, but can “disagree and commit” once a final decision is reached.

              Benefits

              This is a salaried role. In addition, Crossbeam offers:

              • Health Care Plan (Medical, Dental & Vision)
              • Flexible PTO Policy
              • Free Food & Snacks
              • Stock Option Plan
              • 401k

              This role can be based in Crossbeam’s Center City Philadelphia Headquarters, or remote anywhere in the US. Remote employees should be able to travel to Crossbeam HQ in Philadelphia quarterly.

              ABOUT CROSSBEAM

              Crossbeam is a collaborative data platform that helps companies build more valuable partnerships. We have an office in Philadelphia as well as a number of remote teammates across the US.

              OUR VALUES

              Trust is our business. We create value by building trust in our company, our team, our technology, and our network. Never let anything compromise that trust.

              Feed the Network. Our customer network is our most valuable asset. Prioritize its growth.

              Equity. We will build a workplace that ensures everyone access to the same opportunities to share in our success.

              This is Fun. Few people are lucky enough to do what we do. Follow the fun in every step of the journey.

            • Who are we?

              Our vision is of a global community of individuals empowered to pursue the work they love. Our mission is to grow that community by transforming millions of thinkers into creators.

              Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting.

              In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

              The Role

              We’re looking for an enthusiastic Senior Salesforce Engineer (Contractor) to join us for about 3-6 months. They should be well-versed in using Salesforce and other CRM tools to solve critical business problems. It’s the job of this Senior Salesforce Engineer to leverage Salesforce to ensure our customer’s journey is easily manageable.

              The CRM team at GA is made up of an Engineering Manager, a Senior Product Manager, a Project Manager, a Senior Salesforce Engineer, a Salesforce Engineer, a Senior Salesforce Engineer Contractor (you), and a Salesforce Administrator. You will report directly to the Engineering Manager. Our current ecosystem for CRM consists of two Salesforce instances, New Voice Media, Yesware, Chatbox, and Pardot.

              Our expectations for the role and your responsibilities are…

              • Usually, 5-8 years of experience being a professional Engineer or Senior Salesforce Administrator. Proven experience leveraging Salesforce to solve critical business problems.
              • Experience with integrating salesforce and 3rd party applications along with proven knowledge and subject-matter expertise in Apex, VisualForce, Workflows, and other customization options within Force.com platform.
              • Expertise with Sales Cloud and Marketing Cloud.
              • Nice to have - one or more current Salesforce certifications (Platform Developer I or II, Sales/Service/Marketing Cloud)
              • Should be aware of the business value in work being done. Able to prioritize own work when given business value context.
              • Works mostly on clearly defined and scoped individual features or problems. Able to debug typical problems without assistance; more difficult problems requiring guidance.
              • Provide material feedback, find common ground and solve problems for the good of all with guidance and is seen as a team player who can gain the trust and support of others in the team.
              • Follows established patterns and approaches within existing code bases.
              • Follows professional team and organizational standards.
              • Understands fundamental concepts of systems development life cycle (SDLC), and monitors adherence to all practical aspects.
              Benefits
              • Remote
              • Competitive Rate
              Who can apply?

              The USA in any of these states: CA, CO, CT, DC, FL, GA, IL, KS, MA, NY, NC, TX, VA and/or WA

               

            • 4 days ago

              About Good Money 

              Good Money is the world’s first digital banking platform where we will make every customer an owner and allocate 50% of our profits to social and environmental impact. Good Money is a conscious banking platform providing best-in-class mobile banking and financial services while democratizing ownership to its customers for the first time in history. We’ve built a team of almost 50 after raising a Series A round to build and release a product this spring. 

              Our first banking product is now live with our first real customer cohort. The early returns are showing that customer want what we have to offer. Now to capitalize on the opportunity we must add bandwidth to build in a better way that allows us to own our full tech stack. 

              About the Technology Team 

              We’re looking for senior backend engineers to help us build this next phase. By investing in you and adding strength to this team, we can start to deliver value to our customers in a new way post-launch. 

              Our intent is to continue to build a team of the best in their fields who want to produce the best work of their careers. Whether you have built within fintech or outside it altogether, the only requirement is the willingness and ability to build. For the right values-aligned candidates, we’ll support you in taking calculated risks and big swings in both success and failure. 

              It’s the right role for engineers who:

              • Have lived through the starting or growth phase of a fintech or digital banking product
              • Want to hop in and build on the ground floor of a company
              • Bring 5+ years of relevant software development experience (or equivalent life experience)
              • Skills designing and building large scale production systems or features
              • Hold their work and ability to work with others to elite standards
              • Can work in a cross-functional team-first way with people across our core systems and user flows

              Specific build experience that will help: 

              • 4+ years of practical experience building performant scalable microservices using the Serverless framework and serverless technologies at scale
              • 2+ years of experience with GraphQL, experience with Apollo Gateway, Apollo Federation and Apollo Graph Manager is a significant plus
              • Senior-level experience with Ruby and/or Node for building microservices in AWS and Lambda
              • Senior-level experience with high-performance database systems preferably MySQL and PostgreSQL

              Hiring Philosophy & Process

              Look, we know job searching is hard, time-consuming, and stressful. We aim to let you know everything we can, when we can. We want to make sure you have all the time you need to learn more about us. We also want to have the time we need to learn more about you. Once we surpass the threshold, we want to move forward. 

              Perks

              • Distributed team nationwide
              • Stock
              • Competitive salaries
              • Open and flexible PTO 
              • Medical, dental, & vision insurance

              Anticipated Process for Top Candidates: 

              • Drop your application with us here 
              • Zoom interviews with People Ops and Engineering 
              • Regular check ins to see if the role is still right for you 
              • Reference checks, negotiation, and offer.

              Feel Right For You? 

              We’d love to hear from you no matter your background. Drop your resume in one click and we’ll be happy to answer your questions from there. 

            • About Datadog:

              We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We build highly scalable systems that process trillions of data points every day to provide real time alerts, visualizations, log aggregations, and application traces for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

              The team:

              The APM Team at Datadog provides mission critical application health and performance monitoring for customers of all sizes and industries. We’re taking a new approach to APM with distributed tracing and seamless integration with Datadog’s Infrastructure and Logs products. 

              The opportunity:

              We are looking for an expert PHP developer experienced with PHP language internals who can help push our tracing tools to the next level. Come and join us to build amazing open source software!

              You will:

              • Write code that instruments thousands of PHP applications around the world. 
              • You’ll help drive our open source PHP projects and engage with the community to find and address the most important challenges.
              • Join a great team building software the right way 

              Requirements:

              • You’re a master PHP programmer. PHP is more than a recursive acronym for you. You’ve tailored your bytecode cache engine, updated php.ini a time or two and you know PSRs by heart. You’ve written piles of clean, correct, well-tested, performant, idiomatic PHP code.
              • You are a great community ambassador and can drive hard technical conversations towards a good solution.
              • You have solid experience with widely used frameworks and libraries like Laravel, Symfony, Phalcon or CakePHP.
              • You want to work in a fast, high growth startup environment.
              • You have a BS/MS/PhD in a STEM field or equivalent experience.

              Bonus points:

              • You have experience with applications such as Wordpress, Drupal or Joomla.
              • You have used other interpreters than the C implementation, such as HHVM.
              • You have significant experience with Python, Go, Java, Ruby or JavaScript.
              • You have experience with code telemetry and introspection.
              • You have experience writing C-extensions for PHP.
            • productboard (Europe only)
              6 days ago

              Join one of our product teams and develop features with real value to a one-of-a-kind product management system used by 2000+ global companies. Join a team that's redefining what product management systems can be. 

              Our Tech Stack

              productboard's stack is a Ruby on Rails backend built by passionate Rubyists with React.js on Typescript on the frontend. Over time with demand, we've added new technologies to support the growing needs of the team, both in complexity and traffic. We're running Elasticsearch to power our Insights search, we are fully migrated to Kubernetes on AWS to enable an event-driven service architecture, we're using Kafka to let services communicate together asynchronously and resiliently.

              We are also exploring to use Typescript more and more on the backend as well. However, we don't see our Ruby development slowing down anytime soon.

              You'll be expected to work on everything from the above, but we're not expecting deep knowledge in all of it. We strive to build up everything backed by code and reliable pipelines which will get you on track at lightning speed. We're always open to changes that can make us better!

              We work in small cross-functional teams that usually consist of 3 developers, a designer, and a product manager. You’ll be part of the whole feature development lifecycle. You’ll see all the feedback we collected from our customers and you will be encouraged to come up with your ideas or objections.

              About you

              As a core member of our team, you care about solving real problems for real users. Coding, to you, is more art than mechanics and analytical thinking comes second nature.

              You like communicating with frontend or product management and you always keep the end-user in mind. 

              • 2+ years of experience building backend systems

              • Experience with some parts of our tech stack is always welcome (messaging, AWS, k8s, Typescript, SPAs)
              • Your code is clean and well tested, you own development from discovery to production deployment

              • You love to learn and constantly improve your own skills and are not afraid to jump into new things
              • You could win a debate on tabs vs. spaces conducted entirely in English (we have an international team and are successful at keeping discussions in English)

              • You live in Europe – as it's important for us to have the team in pretty much the same timezone

              Remote

              At productboard, we recently started building fully remote teams. It is, therefore, possible to join us as an engineer while being (almost) 100% remote. The expectation is that you will travel to Prague roughly every six weeks to collaborate with your remote team members in person, while also meeting other team members and learning more about the productboard culture. If you're interested in taking on this position remotely, make sure you tick off (most of) these requirements:

              • You’re self-organized and disciplined
              • You have amazing communication skills
              • You know how to make sure everyone on the team feels included
              • Nice to have: previous experience with remote work

              About productboard 

              productboard is the product management system of choice for everyone from Avast and Microsoft to rising stars like Metromile and Envoy. In addition to our recent $45M Series-B, Forbes Magazine named productboard 2019's most valued startup of the Czech Republic. 

              • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and markets
              • You’ll enjoy an exciting team atmosphere building a new and complex product
              • We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
              • We have modern offices in Prague and San Francisco. Expect occasional travel to the US

              Perks & Benefits

              You'll join a diverse and talented team, with plenty of opportunities for personal growth, impact, and learning.

              Stock options
              MacBook Pro or notebook of your choice + 34″ monitor
              Budget for online courses, books and conferences
              5 weeks of vacation and sick days
              Free snacks, drinks, and yummy catered lunches every day 
              MultiSport card to access sports facilities in Prague.
              Team events, such as happy hours, off-sites, and retreats
              Flexible working hours and home office
              Language lessons
              Opportunity to travel to San Francisco
              Compensation for travels and co-working spaces 

              Culture

              Our culture is one of trust and openness, free of workplace politics, and hasty decisions.

              Thoughtful and transparent collaboration is a value that's integral to our founding principles. For us, success is a team sport, so it's important you're a team player. 
            • About NS8  

              NS8 is a fast-growing eCommerce SaaS companydedicated to the fight against online fraud.Ourcomprehensive fraud prevention platform combines behavioral analytics, real-time scoring, and global monitoring to help merchants of all sizes optimize order processing and minimize risk.  NS8 headquarters is located in Las Vegas, with regional offices in Miami, the Bay Area, Amsterdam, Singapore, and Melbourne. 

              Why Join Us?

              • We're blowing up and need talented engineers to keep up with the explosive business growth everything. Our company went from about 27 people to over 100 in the past year. We expect to continue growing, doubling in size this coming year.
              • We've got funding but our revenue is killing it too. Our numbers are outperforming the projections in our last pitch deck - and we all know how lofty those can be.
              • Our CEO is a developer of over 20 years and has additional founder and CEO experience with fast paced startups, so he gets the engineering side and the business under commits so development can over deliver.
              • Our CTO has decades of technical expertise, running large development organizations with resources in every corner of the globe, deploying products that generate hundreds of millions of dollars annually across diverse and highly regulated markets.
              • Our CSA has over 20 years development experience with both Fortune 20 companies and founding many startups in the platform space, including several large exits.

              Our Engineers:

              • Excel in a flat hierarchy and spend almost 100% of their time writing code.
              • Love working in our agile, continuous integration and deployment environment.
              • Conceive, design, develop, deploy and operate the code they write.
              • Deploy maintainable, instrumented, predictable and reliable distributed systems on a steady cadence.
              • Write tooling for automation, diagnostics, debugging.
              • Participate in on-call rotation for their services.
              • Build with a security mindset and are up to date on industry best practices.
              • Design from the start with multi-tenancy and high availability as requirements.
              • Have developed their remote engineering muscles and are highly engaged via Slack.

              Our Stack:

              • TypeScript, React, Node.js
              • Kubernetes
              • Concourse + Helm3 for CI/CD
              • Prometheus
              • Grafana
              • Kafka
              • ProtoBuf3
              • Mongo
              • MySQL
              • AWS technologies
              • Lambda

              Your Role:

              The SDET (Software Development Engineer in Test) works within a development team and ensures that all development is of the highest quality.

              Responsibilities:

              The SDET:

              • Builds test plans and test cases to ensure that all new development is comprehensively verified
              • Works with developers to build appropriate automated test coverage
              • Technical to the core – codes the frameworks, harnesses, and test cases as needed
              • Experience with BDD using cucumber
              • Experience writing REST API tests
              • Works with the SDET Lead to coordinate testing best practice
              • Recommends and implements appropriate tooling, infrastructure and documentation where needed
              • Integrates test automation with CICD
              • Is always refining tools, tests and processes to ensure that no critical issues make it to production
              • Encourages quality thinking and execution across the team

              Requirements:

              • Must be both self-motivated and work to direction
              • Show continued visibility to work in progress and in plan
              • Happy working in an agile workflow
              • Willing to operate and participate in on-call rotation

              Qualifications:

              • Bachelor’s degree in Computer Science or 2+ years developing software in a professional environment
              • Experience working with test automation and CICD pipelines

              Our Benefits:

              • Work from home or on-site in Las Vegas
              • Competitive salaries
              • Equity
              • Medical
              • Dental
              • Vision
              • FSA
              • Fully stocked kitchen for on-site employees

              Our Culture:

              • Vibrant is an understatement, company events are always first class and exciting – axe-throwing, luchador wrestling, fancy dinners, charity events, game shows.
              • Value diversity, transparency, and encourage everyone to be their authentic self.
              • Supportive, learning culture; where engineers are encouraged to present Lunch-and-Learns on any topic they are passionate about.

              Physical Demands:

              While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch. - The employee is occasionally required to move around the office.

              NS8 Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

              This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

            • About Datadog:

              We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We build highly scalable systems that process trillions of data points every day to provide real time alerts, visualizations, log aggregations, and application traces for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way.

              The team:

              The APM Team at Datadog provides mission critical application health and performance monitoring for customers of all sizes and industries. We’re taking a new approach to APM with distributed tracing and seamless integration with Datadog’s Infrastructure and Logs products.

              The opportunity:

              We are looking for an expert Ruby engineer experienced with Ruby language internals who can help push our tracing tools to the next level. Come and join us to build amazing open source software!

              You will:

              • Write code that instruments thousands of Ruby applications around the world. 
              • You’ll help drive our open source Ruby projects and engage with the community to find and address the most important challenges.
              • Join a great team building software the right way 

              Requirements:

              • You’re a master Ruby programmer. You think in blocks, faced the GIL limitations many times and you know there is more to Ruby than Rails. You’ve written piles of clean, correct, well-tested, performant, idiomatic Ruby code.
              • You are a great community ambassador and can drive hard technical conversations towards a good solution.
              • You have solid experience with widely used frameworks and libraries like Rails, Sinatra, Grape, Sidekiq or ActiveRecord.
              • You want to work in a fast, high growth startup environment.
              • You have a BS/MS/PhD in a STEM field or equivalent experience.

              Bonus points:

              • You have experience with JRuby and how it works in the JVM.
              • You’ve played with eventmachine.
              • You have significant experience with Python, Go, Java, JavaScript or Ruby.
              • You have experience with code telemetry and introspection.
            • DrChrono’s mission is to create a world where healthcare providers can completely run their entire medical practice on their mobile device. As we grow to achieve that mission, we’re looking to add a highly technical, hands-on, and mission-driven manager to lead our engineering efforts. This role will report directly to the VP of Software Engineering.

              A critical aspect of this role is the ability to remain a strong hands-on technologist while also being able to offer support, insight, coaching, and proactively surface ideas and concerns of your direct reports. Strong time-management skills and experience in highly autonomous roles is critical. As a leader, you are highly-accountable with strong interpersonal skills in working with Engineers, RCM Operation leaders, Vendors and Customers. You function effectively in a busy environment with little or no supervision and are comfortable making independent decisions.

              In this role you will...
              • Work across Software Engineering to build relationships with other teams. Use their feedback and understand their goals to build and prioritize a roadmap for your org.
              • With the help of your team members, educate Software Engineering on best practices for testing, deploying, and developing code. Encourage and enforce the right behaviors to ensure we continue to ship quickly without compromising production stability.
              • Mentor and guide the professional and technical development of your team members. Help develop their careers, and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals.
              • Define the platform pieces required to organize information at scale
              • Drive the right technology choices (e.g. languages, libraries, frameworks)
              • Lay out the technology architecture for both immediate and long term growth
              • Take appropriate risks for technical debt and define a clear strategy for paying it down
              • Work closely with the drchrono recruiting team to hire high potential candidates from diverse backgrounds
              • Ensure that the team understands the “why” behind drchrono’s plans, and are inspired to realize the company's vision
              Requirements
              • You have 5+ years of relevant engineering work experience and 2+ hands-on technical management experience.
              • You have experience leading managers and engineers at all levels, and you’re skilled at guiding them through their career development.
              • You have a technical background and are able to contribute to planning and design discussions.
              • You are familiar with our tech stack including Python/Django (preferred), Ruby on Rails, Java, C++ etc. Experience in one or more of front-end Web technologies including React, Elm, Angular.js, Node.js, Backbone.js.
              • You have implemented organizational processes to that make sure that the team deliver on their accountabilities.
              • You think strategically and can develop process, tools and frameworks that help ensure effectiveness across a variety of stakeholders.
              • You know how to create organizational alignment. You know how to get your entire team working towards the same vision while still understanding their unique role in delivering upon "the game plan"
              • You've worked on large-scale SaaS products and can rapidly familiarize yourself with complex products.
              • You have a strong focus on metrics and know how to measure the health of engineering teams.
              • You believe in building both teams and products that scale.
              • You enjoy working in a collaborative environment, and you’re committed to driving projects to completion.
            • 1 week ago

              GitHub is changing the way the world builds software, and we want you to help build GitHub!

              We’re looking for an experienced backend software engineer to join the GitHub Actions team. The GitHub Actions Platform team is responsible for the platform and the infrastructure that powers the Actions experience on GitHub. As a team we are building the future of code automation enabling our customers to innovate and collaborate on both their continuous integration / deployment scenarios as well as software development workflows. We are not only committed to delivering the best experience possible, but are committed to do that at a high scale. You can learn more about GitHub Actions here: https://github.com/features/actions. 

              In this role, you will be having the opportunity to work as an engineer with a distributed, diverse and passionate team delivering the platform and the infrastructure that millions of developers depend on. In this role also you will design, implement, rollout and support a highly performant, highly scalable and highly available infrastructure with your team and production managers.

              Responsibilities:

              • You will write, review and maintain code primarily in C#, dotnet core, Go or Ruby.
              • You will collaborate closely with Product and Design teams to build new features
              • You will evaluate and recommend solutions, and guide team decision making
              • You will document the systems you help build
              • You will coordinate with engineering and product leadership to define and prioritize projects that help us meet business objectives
              • You will mentor, pair, and delegate work to encourage the professional and technical growth of those around you
              • You will work with support to triage and debug technical support requests
              • You will support a highly available service used by millions of users on a daily basis

              Qualifications:

              • 5 or more years of experience developing production software using C/C++, C#, dotnet core, Ruby, Go or equivalent language
              • Strong object-oriented design skills gained from at least 2 years of working with OOP languages and patterns
              • Solid understanding of testing principles and high quality software
              • Demonstrated design skills for large scale and highly available cloud services or distributed systems
              • Familiarity with DevOps best practices such as understanding of continuous integration & deployment as well as the ability to gather, analyze, debug and fix problems that occur with live production systems
              • Experience with SQL, general database knowledge. 
              • Understanding of production system monitoring & observability is necessary.
              • Troubleshooting skills across network, application, caching, queuing, load-balancing, storage and distributed services layers.
              • Excellent analytical skills as well as communication skills both verbal and written. We’re a distributed team so we’re extra mindful about communication.
              • At least 1 year of remote work experience on a software team

              Who We Are:

              GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.

              Leadership Principles:

              Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

              Why You Should Join:

              At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

              We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

              GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

              Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

              #LI-POST

            • 1 week ago
              What you'll do

              Core Infrastructure plays a fundamental role in both our on-premise infrastructure and our efforts to upgrade infrastructure towards AWS. As an infrastructure engineer you will be part of implementing the infrastructure to support the continued growth of Scribd's foundation. You will be part of the team which manages our existing on-premise datacenter, while helping service owners move into a newer AWS-centric model. You will help in this shift from a traditional operations organization into a services-organization which provides key components to our backend technology stack such as: container orchestration infrastructure, logging services, monitoring and alerting patterns, caching layers, and relational/non-relational clustered data storage. You and your team will educate developers and help delegate traditional operational responsibilities to teams which are already taking an increased level of ownership of their production environment. Sharing your experience and good judgement will be crucial to helping these teams scale their services operationally for years to come.

              Required Skills
              • Strong written and verbal communication skills (we're remote!)
              • Mentoring skills: experience with training and educating teammates or colleagues on contemporary operational best practices.
              • Infrastructure engineering passion
              • Experience with infrastructure as code tools and thoughts about their respective strengths and weaknesses
              • Software development background, for example: familiarity with git and common software development practices, ability to write tests, and being capable of reading and understanding the code in order to participate in the code review process.
              • Positive attitude! Operations can breed cynicism and we can only succeed with a shared belief that we can solve the hard problems.
              • Ability to lead deep technical design discussions within your team, and across partner teams.
              Desired Skills
              • Strong understanding of AWS platform services and their strengths/weaknesses.
              • GCP or Azure experience is also good
              • Experience managing clustered data applications
              • Experience working to improve 24/7 on-call rotations, reducing alert fatigue and improving automation
              • Experience with datacenter or major cloud migrations.
              • Ability to read code written Ruby or Python
              • Ability to write code in Go and Bash
              • Ability to debug YAML :)
            • About the Company

              Apollo accelerates the growth and success of your entire sales org with the first truly reliable, scalable revenue engine and account-based sales platform. We’ve created the solution for the persistent pain that reps aren’t sending the right messages, to the right people, at the right time despite the three to six sales point solutions they use each day. 

              Managers and reps alike can trust our unified platform, which includes an up-to-date database of 200M+ contacts, a full engagement stack, and the industry’s only advanced Rules Engine and fully custom Analytics suite. Reps get a platform with their team’s best practices built in, so they can focus on selling, and managers can build strategies based on advanced revenue data, not guesswork.

              Apollo is the foundation of your entire go-to-market strategy. 

              About the Role

              There is much more that we want to build and so much that we could improve. We value strong engineers who are agile enough to jump into most projects.

              ***This is a remote position available from anywhere in the US or anywhere in the world.*** 

              As we are scaling our company, we are committed to providing the best possible environment for our engineering team. The less time our engineers spend dealing with cumbersome processes, inefficient systems, and commuting, the more time they have to solve problems and make an impact. We're a technology-first team dedicated to building the greatest engagement software available. We keep in touch with Slack and regular video conferences. You can work from home, a coffee shop or the beach as long as your work is aligned with your goals.

              You'll be a critical part of our growing company, working on a cross-functional team to implement best practices in technology, architecture, and process. You'll have the chance to work in an open and collaborative environment, receive and give hands-on mentorship and have opportunities to grow and accelerate your career.

              Examples of work that Software Engineers do at Apollo

              - Scrape news from more than 1000+ sources every day. Apply NLP to categorize the news, and alert users based on their preference. 

              - Design, build, and scale machine learning pipelines that analyze and score user’s data based on billions of signals that we scrape from tens of millions of websites. 

              - Design, build, and scale complex and highly customizable analytics engines to help clients track success metrics while using our platform.

              - Build a phone call system that allows users to make phone calls on the platform and track their phone call history. Apply NLP on the recording to help our customer analyze their phone calls and improve performance. 

              Responsibilities

              • Collaborate with CTO and CEO to design, iterate upon, as well as implement core product initiatives. 

              • Front-end development in React/Redux/NodeJS/ES6, SCSS

              • Backend development of RESTful services in Ruby on Rails, MongoDB, and Elasticsearch 

              • Scaling existing backend systems to handle ever increasing amounts of traffic and new product requirements 

              • Create internal tools to help our sales and support teams guide our customers to success

              Requirements

              • Full-stack engineering experience in any of the following languages: Ruby/Ruby on Rails, Java, JavaScript, Python/Django.

              • Experience with database modeling (SQL and/or NoSQL)

              • Minimum of 2 years of industry experience in engineering.

              • Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms).

              • Ability to take complex product goals and efficiently deliver working software in logically consumable pieces

              • Creative and innovative problem solver with experience working in a startup environment

              Great To Haves

              • Familiarity with Ruby on Rails, React, MongoDB, and ElasticSearch 

              • Experience with Web scraping (Mechanize, Phantomjs, Selenium, XPath,... ) 

              • Skills in Machine Learning

              Perks

              • Competitive salary, equity grants

              • Top of the line healthcare coverage (medical, dental, vision) and 401(k) 

              • Flexible time-off - recharging and taking time off is a priority for us

              • Healthy catered lunches every day and a fully-stocked kitchen with breakfast items, snacks and beverages

              • Downtown location with easy access to BART, CalTrain, and MUNI and great views of San Francisco and the Salesforce Park

              • Pre-tax commuter benefitsTeam happy hours and team building events 

              • Dog-friendly office - we love our furry friends

              If this sounds interesting, we would love to hear from you! Please include whatever info you believe is relevant: resume, GitHub profile, code samples, links to personal projects, etc.

            • About Datadog: 

              We're on a mission to build the best platform in the world for engineers to understand and scale their systems, applications, and teams. We operate at high scale—trillions of data points per day—providing always-on alerting, metrics visualization, logs, and application tracing for tens of thousands of companies. Our engineering culture values pragmatism, honesty, and simplicity to solve hard problems the right way. 

              The opportunity: 

              Datadog is building a world-class APM product that traces requests as they flow across complex systems. We are looking for an expert C# developer who can help push our tracing tools to the next level. Come and join us to build amazing open-source software. 

              You will: 

              • Write open-source code that instruments thousands of C# applications around the world. 
              • Drive our open-source C# projects and engage with the community to find and address the most important challenges. 
              • Join a great team building software the right way. 

              Requirements: 

              • You’re a master C# programmer. You've written high-performance, concurrent applications leveraging the Task Parallel Library and squeezed every bit of performance from your system. You've written piles of clean, correct, well-tested, performant, idiomatic C# code. 
              • You are a great community ambassador and can drive hard technical conversations towards a good solution. 
              • You have solid experience with widely used frameworks and libraries like Asp.NET, ServiceStack or NancyFx. 
              • You want to work in a fast, high growth startup environment. 
              • You have a BS/MS/PhD in a scientific field. 

              Bonus points: 

              • You have significant experience with Python, Go or C++. 
              • You have experience with code telemetry and introspection. 
              • You have debugged your managed code with WinDbg or the Profiling API to write your own CLR profiler.
            • We are looking for an experienced Engineering Manager to lead the team dedicated to driving Gatsby’s open source project. Join us in our mission to make website development fun by making it simple.

              About us

              Gatsby is a remote-first, community-focused team working to build a high-performance, fun to use, accessible, and astonishingly flexible presentation layer for any data source. Our core values include transparency (our work is public most of the time); creating a safe, high-trust team; building incredible developer experiences; maintaining a healthy working environment; and helping deliver web experiences that feel amazing to use on every device and connection type. 

              Details of the role

              Type of Work: Full-time employee Location: Remote

              Why we need you

              Gatsby is the future of the web, and the web is an incredibly diverse ecosystem. This means we need leaders who can intuitively appreciate the value that the commercial services we build offer customers. The open source team is expanding rapidly and we need someone with a deep understanding of the very cool technology, but an equally profound sense of empathy required to grow both individual contributors and future leaders in this critical part of our company.

              Why this is interesting

              Gatsby is a wildly popular open-source framework that is changing the architecture of the web. The open-source team is responsible for driving the roadmap for the large and complex codebase that is Gatsby.js. Between their own contributions and the community, they merge nearly 500 pull requests in a typical month. You’ll help lead the team in not only tackling key technological challenges, but also bolstering and focusing community contributions.

              Your responsibilities

              You will be responsible for people, projects, and processes. You will partner with your team and peers to:

              • Foster an inclusive environment through empathy, not just inside engineering, but across all the teams in Gatsby, and beyond to the open source community.
              • Wrangle many timezones and introduce remote work best practices, as you will lead a geographically diverse team.
              • Exercise good judgement in interacting with the enthusiastic community, as an exemplar for your team in this area.
              • Partner with Product and Design to find the best blend of quality, agility, and work/life sanity.
              • Make sure your team is fully equipped for their job, including:

                • Context - make sure they know what is happening outside engineering
                • Vision - make sure they know what it coming next, even if we’re not there yet
                • Skills - ensure that each team member grows and feels confident in delivery
                • Tools - choose and evolve the dev environment (with the team’s input)
                • Processes - hand-in-hand with tools, make sure that we’re continuously evolving our planning and dev approach to have just enough structure to keep us on track
                • Empower your team members by offering them clear ownership of technical challenges in a world where you and other leaders are still wearing many hats and finding the ones with the best fit.
                • Collaborate with other engineering managers to evolve the management practices at Gatsby. We’re all learning more every day!
              This might be you if you….
              • Have successfully managed people, including recruiting and hiring, coaching, mentoring, evaluating, and promoting.
              • Have experience working with (and ideally contributing to, or managing) open source communities and products.
              • Have strong communication skills, verbal and written.
              • Genuinely enjoy helping people, both inside the company and out.
              • Have a consistent track record of delivering high-quality software in regular, iterative releases through coordinating a remote team.
              • Are able to coordinate and work with teams and stakeholders across the organization, and even beyond the company, including effective project management skills in an environment where you may not control many of the variables.
              • Have previous experience with React, Node.js, and GraphQL. Gatsby is built on React, Node, and GraphQL, so you should be experienced with usage and the syntax.
              • Have strong empathy and a willingness to define the nuances of team roles (including your own!) as you go.
              The best parts of this job
              • The people and culture of a team genuinely invested in building something great.
              • You’ll be helping curate one of the most popular, fastest growing open source frameworks in the world.
              • You’ll be leading a group of supportive, talented, and friendly people towards delivering a great framework and developer experience.
              • You’ll have the opportunity (even expectation) to constantly learn and innovate, in both tech approaches and process definition.
              • Your role will be key to making Gatsby the next way to build on the web—and a technology that enables the next billion internet users.
              • You will get to look back on this time as the “early, exciting days” of Gatsby. You’ll get to watch members of your team become future leaders and luminaries in a space that isn’t fully defined or formed yet.
              The worst parts of this job (maybe)
              • The community and our team aren’t always operating as equals, and don’t always have perfectly aligned motivations. Your job includes the unenviable task of helping us figure out the right focus in a variety of complex situations, and with a wide range of (understandable, but sometimes mutually exclusive) community expectations.
              • We’re all still figuring a lot of stuff out. Things can feel unstructured or messy. Part of your job is to smooth out what we collectively don’t like. And that can be hard.
              • The company is growing fast, which means lots of people wearing lots of hats, and sometimes exchanging them for new ones. Doing this while protecting a team (or individual’s) sense of ownership and security is hard. And it’s part of this job. Sorry.
              • Product and strategic direction can change. We’re building a whole new area of growth in an absolutely huge potential market. Absorbing (and/or pushing back as you see fit) that change so your team doesn’t feel unnecessary churn is also hard. And also part of this job. Still sorry.
              Benefits
              • Unlimited vacation policy, with a minimum of 15 days paid vacation time
              • Amazing health, dental, and vision insurance for you and your family (US only)
              • Skip the commute with remote work
              • 3 months of paid parental leave covering both adoption and foster placement
              • Fly to cool locations 3x/year for company-wide meetups
              • Stock options in a fast-growing startup
              • Gatsby Sabbatical: 4 weeks of paid vacation after 4 years tenure
              Equal Opportunity Statement

              Gatsby is an equal opportunity employer. We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law. Cultivating inclusivity and diversity is a top priority.

              Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Gatsby does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Gatsby.

            • 2 weeks ago
              About Us
              At Fishtown Analytics, our mission is to empower analysts to create and disseminate organizational knowledge. The product we create, dbt (data build tool, https://getdbt.com), is used by thousands of companies every week, and that number is growing fast. We're looking for a software engineer to build cloud applications that make using dbt even more delightful and powerful.

              Who we are
              At Fishtown Analytics, we have developed strong opinions on how companies should practice analytics.

              Specifically, we believe that:

              - Code, not graphical user interfaces, is the best abstraction to express complex analytic logic
              - Data analysts should adopt similar practices and tools to software developers
              - Critical analytics infrastructure should be controlled by its users as open source software
              - Analytic code itself — not just analytics tools — will increasingly be open source

              It turns out that a lot of other people believe this too! Over the course of the past several years we've built a community of 4,000+ people and 1,300 companies who are using our ideas, products, and workflows to conduct analytics, including Lyft, Monzo, GitLab, Snowflake, the ACLU, Amazon, JetBlue, and RentTheRunway. Our product, dbt (https://www.getdbt.com/), has come to be synonymous with the practice of analytics engineering, defining an entire industry.

              We’re on a mission to empower analysts to create and disseminate organizational knowledge. If this sounds like a mission you could get behind, we're excited to get your help to continue to power this growth into the future.

              In this role you can expect to...
              • Collaborate with the product and dbt core development teams to develop our SaaS, dbt Cloud
              • Build the next generation of UI components and platform features that will make dbt more accessible, delightful, and powerful
              • Work with variety of programming languages, systems, and technologies, including: Python, Postgres, Kubernetes, and AWS
              You are probably a good fit if you...
              • Have strong fundamentals in a variety of software development paradigms (e.g. object oriented, functional)
              • Understand how to make tradeoffs to ship useful features today without sacrificing long-term quality
              • Value interacting with end-users and deeply understanding their needs
              • Are highly motivated and able to work autonomously
              You have an edge if you…
              • Have worked on a small team developing and deploying a SaaS product
              • Have direct experience scaling out data platforms, especially with Kubernetes and/or AWS
              • Have experience working on a distributed team
              Compensation
              • Salary: $70k - $110k
              • Benefits: Unlimited vacation, 401k w/ 3% guaranteed contribution, health/vision/dental insurance, and paid parental leave
              At Fishtown Analytics, we are committed to hiring and cultivating a diverse team. If you are on the fence about whether you meet our requirements, please apply anyway!

              Fishtown Analytics is headquartered in Philadelphia, PA, but our Engineering team is distributed throughout the continental United States.
            • Do you live and breathe AWS certifications? 
              We are looking for a certification Specialist to help us build and maintain our AWS certification content library.

              Cloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on leading cloud technologies (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).

              As a member of our Content Team, you will be challenged to produce and maintain educational content for Cloud Academy, a renowned training provider for thousands of people worldwide. Our customers vary from US-based Fortune 500 companies to IT professionals in Japan to small teams of developers in the UK. You’ll report to the AWS Content & Security Lead, and your time will be divided between creating new learning content yourself and collaborating with our internal content, product, and engineering teams to make sure Cloud Academy creates the best possible product and learning materials for our users.

              Responsibilities

              • Ensure the content within all learning paths relating to AWS certifications are accurate and up to date
              • Design and create/update new/existing online courses, quizzes, labs, and learning paths related to AWS services and certification tracks
              • Collaborate with the AWS Content & Security Lead and the rest of the content team to define the strategy and roadmap for Cloud Academy’s content
              • Work with our marketing and sales teams to support their efforts to promote Cloud Academy content, including through creating blog posts and helping to build our network and community

              Requirements

              • Infrastructure or developer experience on AWS
              • Hold one or more AWS certifications already and have a passion for gaining more at the Professional or Specialty level
              • Technically proficient with cloud computing - security concepts, machine learning principles, database, and big data technologies
              • Superior oral and written communication skills

              Bonus Points (you should have deep experience with some of the below):

              • Application development languages, such as C#, Java, Python, Ruby, PHP
              • Version control tools, such as git
              • Continuous integration and continuous deployment
              • Windows and/or Linux servers
              • Configuration management tools, such as Chef, Puppet, Ansible
              • Authentication and access control mechanisms
              • Network architectures

              Benefits:

              • Competitive salary with an annual bonus
              • Budget for professional development
              • 4 weeks paid vacation per year
              • Great company culture and work environment
              • Highly-skilled teammates and lots of opportunities for growth and development

              We value diversity and are an equal opportunity employer at Cloud Academy. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

            See 52 more Software Development jobs
          • Customer Support / Customer Success (17) Customer Support / Customer Success rss feed

            • Imagine a product that reached over a million users without a sales team. That same product is at the edge of where careers are headed, where every person becomes their own brand with limitless growth potential ahead. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build vidIQ's sales and growth engine from the ground up.

              Intro
              Why this Role?

              1. Join a truly global, remote team: Work from anywhere! Have co-workers all around the world. Get the opportunity to travel for events and company meetups.

              2. Sell a product people love that solves real problems: Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – but your friends and family just starting out on YouTube use it to gather ideas, find opportunities, and dig into what's working for these mega channels.

              3. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with products to inform what we do next.

              4. Join a fantastic team at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.

              5. Elevate your skills as we tackle our most impactful challenges: We continually re-invest back into our company and our team members we practice continuous never ending improvement— and there's so much more to do and learn.

              Company Mission

              We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

              Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful, how they build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities by just using vidIQ.

              We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.

              The Product

              The best way to understand vidIQ is to play with the product: www.vidiq.com/extension

              We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or academy, it's the education every creator needs to be successful. We're also known as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available. 

              So, what will you do at vidIQ in this Customer Success Associate role?
              • Maintain and expand vidIQ’s existing customer base by owning specific customer accounts
              • Learn our product inside and out and help your customers drive business outcomes
              • Onboard new customers
              • Perform channel audits
              • Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to coach them and create an action plan to help them achieve success
              • Collaborate with our Sales team to manage renewals and expansions
              • Surface opportunities to expand existing accounts when it’s right for the customer
              This might be for you if...
              • You are a Creator yourself, and recently grew a Youtube channel
              • You have tremendous empathy
              • You are bilingual (fluent writing and speaking in at least 1 other language besides English)
              • You have a track record of high achievement in your current Account Management or Customer Success roles
              • You have a growth mindset and view setbacks as learning opportunities, not failures
              • You can put yourself in others’ shoes and see situations from perspectives other than your own
              • You’re motivated by seeing others succeed and grow when you partner with them
              • You’re highly adaptable, easily acclimating to a rapidly changing business and industry
              • Strong intrinsic motivation to be a top performer and contribute to a team
              • You love getting to know new people and helping them solve their business problems
                FAQ
                What benefits can I expect?
                -This is a 100% remote position, work from anywhere you like.
                -A flexible work schedule where you decide which hours to work. We expect an average commitment of 40 hours per week.
                -We offer a generous vacation policy of taking time when you need it.
                -Most team members take 4–5 weeks of time off per year.
                -Team retreats every year! Past trips have been to Spain, Portugal, and other amazing places.
                -Work with amazing people around the world.
                -Huge impact in the Creator Ecosystem.
                -Matched or exceed market salary in the country you live in.
                -Support your professional development and will pay for relevant courses and conferences
                Apply

                If you’re excited about this, we’d love to talk to you. Use the “Apply for this job” button below to get in touch with us.

                 
              • There’s a revolution currently taking place in the education and training field and you want to be a part of it. You feel strongly about access to education and you may have even taken a few MOOCs or online classes yourself. Come help us make education accessible to all. OpenClassrooms is a startup founded by Mathieu Nebra and Pierre Dubuc. We’ve been going through a hyper-growth phase since our last round of series B funding in the amount of $60M during the first half of 2018. Over 3M people per month train themselves on our platform. By 2025, we aim to place 1M students per year in the workforce.

                At OpenClassrooms, the Student & Employer Success (SES) Team is here to guarantee ROI for our customers: students and employers alike. The SES Team ensures our students and employers get the best possible experience with us.

                We’re expanding our proactive Employer Success Team to help us proactively manage our client relationships with our growing number of enterprise and B2B clients. We take Employer Success seriously at OpenClassrooms. Our Employer Success team is dedicated to going above and beyond for our B2B clients day in and day out. We are looking for an individual with exceptional customer service skills to deliver world-class service to all of our International clients and ensure they achieve their educational goals on our platform. You are a customer success guru, you love interacting with people and solving tricky problems. You’re independent and autonomous: you can make things happen without someone saying so. 'Continuous Improvement' is second nature to you as you obsess over details and persist to make things just 'perfect' for our students. If that’s you, then you might just be ready to join an agile and fast-moving structure, with the goal to make education accessible to all.

                REPORTING LINE

                Reports to the Director, Employer Success

                RESPONSIBILITIES

                In this role, you will:

                By 2025, we expect to place 1M students per year into the workforce. Customer Success is essential to our growth, it’s who we are. OpenClassrooms is a small, fast-growing, and globally distributed company, so you’ll likely get to work on many projects across the organization. That said, here are some things you’ll probably do:

                Manage from end-to-end our client relationships, including employer onboarding, regular status updates on the program progress and any escalation process with customers.

                • Manage the relationship with all client contacts at the Employer level, including the HR sponsors and stakeholders, and serve as a strategic advisor to our B2B clients to ensure the success of our program service delivery
                • Build scalable processes and dedicated tools to provide a premium Employer Journey for all our International clients
                • Build and maintain Internal Dashboards to provide KPI of our B2B Programs to OC organization.
                • Make sure OC complies with all contractual requirements related to our programs (onboarding/notifications), and keep OC processes aligned with the ISO certification guidelines
                • Work with OC Business Development Team to make sure our partnerships align with business and market needs
                • Build and manage engagement programs that delight customers, secure customer satisfaction and loyalty, driving high renewal rates and low churn while influencing up-sell
                • Contribute to creating a unique, modern, and relevant tone of voice to interact with OpenClassrooms’ customers
                • Route specific queries to other departments when appropriate. You should be comfortable discussing product capabilities and being the employer’ voice internally
                • Organize, analyze, and escalate employer feedback to help our Product Team improve our educational platform
                • Experiment through iterations with a continuous improvement mindset in order to improve our internal processes and create efficiencies
                  • When it comes to process creation, we go by what we call 'the golden cycle': Discover (do it yourself manually), standardize (make sure the process is manually replicable), actually processize (document in writing on our internal Wiki, Notion. so), and automate (with SaaS tools and technical developments)
                • Excellent oral and written communication skills
                • A love and natural affinity for service and customer satisfaction. You’re naturally empathetic and able to communicate in ways that empower, not belittle.
                • Creative problem-solving skills.
                • Ability to work autonomously: you can work several hours with minimal supervision.
                • Comfortable taking initiatives and making decisions on your own.
                • Flexible and adaptable to work in an extremely fast-changing environment. Your job duties will change and evolve constantly.
                • Strong time management and prioritization skills. You can multitask like no one else.
                • Desire to work in a performance-focused, KPI-oriented team and in a transparent environment.
                • A strong wish to give and receive feedback frequently in a nonaggressive fashion and regardless of seniority or rank.
                • Advanced MS Excel skills (you OWN Pivot Tables, maybe even Excel Macros).
                • Data analysis skills to review, understand and act on internal reports.
                • High level of comfort with SaaS tools and platforms. You can ease your way through virtually any online tool within minutes.
                • A true passion for education coupled with acute business acumen. You can align with both mission and revenue goals.
                • Common sense!
                • We work when our customers need us so you need to be able to work on a set schedule.
                • Bonus Points if you geek out on: Automation (Excel, Zapier, etc.), CRM tools,

                DESIRED EDUCATION & EXPERIENCE

                • Bachelor’s or Master’s level of education
                • 5 to 10 years of overall professional experience
                • 3+ years of experience in a customer success role with KPI’s
                • 2+ years of experience working at a SaaS provider
                • 2+ years of experience working in Education provider or 2+ years of experience working with Human Resources departments, Learning & Development departments, or in the staffing industry (staffing agency, headhunting, etc.)
                • This is a remote position (preferred east coast time zone) with travel to Paris every quarter or so and an onboarding period of 1 to 3 months onsite. Remote experience is a must
                • Great empathy and ability to remain calm
                • Native English
                • Experience with ticketing tools (Zendesk, Freshdesk, HelpScout, etc.), and experience with our tech stack preferred (Slack, Zendesk, Zapier, G-Suite, AirCall, Asana, etc.)

                HIRING PROCESS

                The journey starts with a phone interview and a meeting with the Hiring Manager. Then we plan face to face meetings with:

                • Director, Employer Success
                • VP, Employer Success, and VP, Mentorship
                • and a few other people from teams across the organization (Peers and HR).
                • You will be asked to perform a short test.
                • You will be asked to provide us with 3 professional references.

                Feel free to get the gist of who we are: https://openclassrooms.com/courses/how-do-we-work-at-openclassrooms

                WHAT WE OFFER to our US EMPLOYEES
                - Very competitive salary and commission
                - Three months onboarding in our Paris headquarters
                - 100 % Health Insurance (dental and vision) + family covered at 75 %
                - 401K Plan
                - Generous parental and family Leave
                - 20 days of paid time off + additional vacations and 5 sick days
                - A work environment and a strong culture built on agility, respect and high quality

              • 5 days ago

                Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization. 

                You will be working with our largest, high growth customers to ensure they are successful. You will do this by building strong relationships, helping them find long term solutions, and overcome any roadblocks. You’ll understand their goals, immerse yourself in their business, and give them the best practices to achieve success. This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must. 

                The perfect fit will be highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, and the versatility to work on a variety of projects. 

                Responsibilities

                • Run one-on-one, best in class calls with our customers
                • Strategize with customers on marketing strategies to drive growth
                • Become a critical voice on the team in iterating on our customer journey 
                • Build strong relationships and brand loyalty with our customers 
                • Design creative and new ways to connect with customers to fuel growth
                • Triage technical issues with the customer and the Postscript team 
                • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

                What We'll Love About You

                • 4+ Years in a high growth customer-facing role 
                • Passion for helping customers and being a teacher 
                • Balanced - detail & process-oriented, while also a people-person
                • Outstanding follow-through
                • Deep understanding of e-commerce and e-commerce trends 
                • Proactive problem solver who isn’t afraid to break things 
                • Comfortable with ambiguity, grabbing the bull by the horns, and not being afraid to fail
                • Ability to make any customer smile and deliver a great experience
                • Receptive to feedback and quick to iterate 
                • Several years of experience in a remote-first role

                What You'll Love About Us

                • Happy customers who want your product
                • Opportunity to join a rocket ship in its early stages
                • Lots of room for growth – we empower our people then get out of their way
                • Fun – we're passionate and enjoy working together
                • Transparency - we’re open about the state of the business and take mentorship seriously
                • Empathy - we care about our employees and our customers - no room for jerks
                • Fast-paced, growth-focused environment
                • Travel - we get the whole team together in fun locations 3 times/year
                • Remote culture - work from home (or wherever)
                • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
                • Pick your own equipment/work set up
              • Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization. 

                This role will be the first face our Mid Market and Enterprise customers talk with, guiding them through the Postscript setup. You will be responsible for implementing, troubleshooting, and following up during the customer ramp period. This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must. 

                The perfect fit will be highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, an and the versatility to work on a variety of projects.

                Responsibilities

                • Run one-on-one, best in class onboardings with our customers
                • Strategize with customers on marketing strategies to drive growth
                • Become a critical voice on the team in iterating on our customer journey 
                • Build strong relationships and brand loyalty with our customers 
                • Design creative and new ways to onboard customers to fuel growth
                • Follow up with customers to ensure their technical issues are resolved
                • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

                What We'll Love About You

                • 2+ Years in a high growth customer-facing role 
                • Passion for helping customers and being a teacher 
                • Proactive problem solver who isn’t afraid to break things 
                • Ability to make any customer smile and deliver a great experience
                • Receptive to feedback and quick to iterate 
                • Several years of experience in a remote-first role
                • Experience with e-commerce and digital marketing is a plus

                What You'll Love About Us

                • Happy customers who want your product
                • Opportunity to join a rocket ship in its early stages
                • Lots of room for growth – we empower our people then get out of their way
                • Fun – we're passionate and enjoy working together
                • Transparency - we’re open about the state of the business and take mentorship seriously
                • Empathy - we care about our employees and our customers - no room for jerks
                • Fast-paced, growth-focused environment
                • Travel - we get the whole team together in fun locations 3 times/year
                • Remote culture - work from home (or wherever)
                • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
                • Pick your own equipment/work set up
              • This role is remote, based in the US.

                Responsibilities
                • Develop and implement lifecycle processes, policies, and metrics to support customer outcomes and business growth, assisting to define appropriate touch points (i.e., human-led and digital) throughout the customer journey (pre and post initial sale)
                • Develop methods, processes, systems, and tools to support our customers in each segment: enterprise, mid-market, and SMB
                • Create and coordinate key reporting for GitLab leadership team, partnering with the Analyst team to provide reporting on customer adoption, sentiment, advocacy, and business results (i.e., forecasts, renewals, expansions, churn)
                • Curate content and playbooks to allow the team to more efficiently and consistently deliver customer outcomes
                • Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
                • Collaborate with Customer Success enablement to develop training and enablement to drive efficiency
                • Support the development and rollout of systems and digital tools to improve the team’s effectiveness and efficiency and provide increased customer insights through data, automation, and telemetry
                Requirements
                • BA/BS degree
                • 2 years of Customer Success experience
                • 2 years of relevant experience in program management and/or operations
                • Experience with Customer Success Management systems (e.g., Gainsight/Totango/Client Success/etc., digital marketing tools)
                • Experience with support and/or professional services a plus
                • Strong analytical ability and able to prioritize multiple projects
                • Salesforce experience and knowledge of enterprise SaaS tools
                • Excellent problem solving, project management, interpersonal and organizational skills
                • SaaS and B2B experience preferred
                • Interest in GitLab, and open source software
                • You share our values and work in accordance with those values.
                • Ability to use GitLab
                • Experience with agile/DevOps and/or SDLC process and/or tools is a plus
                Compensation

                To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

                Additional details about our process can be found on our hiring page.

                Remote-East
              • The Customer Support team is looking for a remote (work-from-home), self-starting all-star who can be a coach to to our customer base to ensure they’re finding success with Apollo.

                Apollo is a wired-for-remote team headquartered in San Francisco, California with 50%+ of the team working from around the world. This role is 100% remote (work-from-home)

                About the Role
                We’re looking for a Customer Support Specialist to be a core contributor to building a world-class support organization. Our ideal candidate is someone who truly cares about client success, could quickly grow into a leadership role, is technically savvy, and has experience teaching and troubleshooting software.

                The Customer Support Specialist will be responsible for managing customer support requests via email, chat, and phone. As a Customer Support Specialist, you’ll also help create and edit help center content for employees and customers, as well as interface with product and engineering to help improve the platform.

                Responsibilities:
                - Apply your technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues.- Understand the Apollo product and databases better than anyone else in the world.
                - Manage and effectively resolve customer support requests using email, chat, and phone.
                - Escalate unresolved issues that require more in-depth knowledge to leadership and engineering in a proactive manner.
                - Contribute to our internal and external knowledge base by creating help center content for employees and customers.
                - Go above and beyond your job description to ensure our customers love us!
                - Help define our customer experience and build a world-class support organization.

                Requirements
                - Excellent English communication skills (fluent or native)
                - 2+ years of experience in customer support, customer success, sales, engineering, product management, or similar
                - Self-starter, entrepreneurial, hungry, passionate and tech-savvy
 
                - Strong analytical, troubleshooting, and problem solving skills
                - A desire to work closely with customers in sometimes tough situations
                - Self-starter, entrepreneurial, hungry, passionate and tech-savvy
 
                You pride yourself on being patient, a problem solver, ambitious, proactive/assertive, and dependable to follow through.
                Empathetic to customer needs, work to understand the questions that customers ask
 and why.
                Your friends would describe you as vivacious, strategic, empathetic, and dependable.
                Be hungry and quick to learn.
                Excellent written and verbal communication skills, Able to explain concepts clearly and concisely
.

                Opportunities to Progress in your Career
                Apollo is a Y-Combinator backed startup at the forefront of Silicon Valley/B2B SaaS best practices. Originally built by 3 founders (from Harvard, MIT, and Berkeley), the team has a long history of being highly collaborative, encouraging, and growth-minded. Our team is laser-focused at growing and developing our Customer Support Specialists into our future leaders at Apollo or other Silicon Valley companies. 

                We’re growing the team and scaling how we operate. So, some likely future career moves for you as CS Specialist would be:
                - Senior Customer Support Specialist
                - Customer Success Manager
                - Onboarding Specialist
                - Account Manager
                - Account Executive

                We invest tremendous effort to developing our remote employees's careers; historically, most people on the Customer Support get promoted within 9 months into higher and larger roles and get the opportunity to turbocharge their career.

                About the Company
                Apollo.io's mission is to help every business to fulfill their full market potential by connecting companies with amazing solutions with those who need them most. We've built a database of 250 million business contacts and 10 million companies, and our software helps sales and marketing identify and convert their most likely potential customers. We've raised over $10 million from Silicon Valley investors such as Y Combinator, Nexus Venture Partners, SV Angel, and Social Capital. We're headquartered in San Francisco, CA with a worldwide remote team.
              • 2 weeks ago

                We’re looking for a leader who is adaptable, able to pivot processes overnight when required, propel new process adoption, able to coach and MOST OF ALL - addicted to hitting metric goals and smoothing out the chaos that comes with being in a client-facing team in the tech startup world! The ideal candidate has 5-10 years of experience helping large customer support teams scale. 

                Responsibilities 

                • Help us meet our company revenue growth goal of increasing 30% month-after-month. 

                • Able to understand complex topics and break them down into digestible processes for the team. The ideal candidate needs to understand how to craft compliant processes. Adoption of these new processes is often the hardest part when changes occur. The ideal candidate knows how to support the team is adopting new releases (whether it is a new product feature, new CRM, or new healthcare staffing regulation to follow). 

                • This leader will consistently look at metrics in terms of communication quality & responsive timeliness (texts, emails, outbound calls, inbound calls, wait times, voicemails) and overall health scores (deriving from client satisfaction scores) 

                • Able to “put out fires” we call it. This leader knows how to find the right solution for support inquiries that are delicate situations and understands legal complexities that come with some of these type of requests. Along with this, the ideal candidate knows how to build the product or process to ensure these type of requests do not occur again. 

                Required Qualifications

                • 5-10 or more years of experience managing a large Customer Success Department

                • Experience managing processes that scale/ creating efficiencies 

                • Experience with basic troubleshooting. Comfortable submitting risk mitigating Jira tickets, working with Engineers during outages, reporting bugs, etc.

                • Business Degree or similar

                • Customer Success Manager Tech Startup Experience 

                • Experience managing CRM’s

                • Strong mediation skills

                • Demonstrates utmost professionalism at all times

                • Comfortable working remote as we are 100% remote company

                • Leadership & Coaching Skillset

                • Analytical with metrics

                • High-degree of organizational skills and highly communicative 

                Preferred Qualifications

                • Experience building out training that works well for international BPO teams

                • Experience creating processes and training that works well even when you are not working. Our Customer Support team is staffed 24/7, even on weekends and holidays due the nature of the healthcare industry. 

                • Healthcare Staffing Experience

                • Experience managing Zendesk Support and other ZD products 

                Benefits:

                • Medical, dental and vision health insurance

                • Competitive compensation package

                • Unlimited vacation

                Clipboard Health does not discriminate against age, race, color, religion, ancestry, national origin, sexual orientation, disability, medical condition, marital status, or registered domestic partner status in looking for potential hires. We believe in fair equal employment opportunities.

              See 10 more Customer Support / Customer Success jobs
            • Design (7) Design rss feed

              • 1 week ago

                Outstanding ideas need outstanding execution. CobbleWeb works closely with digital entrepreneurs and forward-thinking companies to launch scalable web platforms and mobile-friendly applications for high-growth online marketplaces. Our performance-oriented approach is based on Lean Startup methodology and Agile principles, which put users at the centre of a transparent development process.

                By combining rapid iteration (via MVPs) with in-depth analysis of performance metrics and user feedback, we empower our clients to make informed decisions about their product evolution and tech stack, helping them to stay within budget, prove product/market fit, gain competitive advantages, and as a result grow their businesses successfully.

                This approach has helped our clients grow their revenues from zero to hundreds of millions of pounds and raise millions in funding from investors.

                What we are looking for:

                We are looking for a dynamic and resourceful UX/UI designer who can combine superb creative skills with functional design principles to support our clients’ business objectives. Someone who understands the importance of design in transforming an incipient idea into a thriving enterprise.

                Our ideal candidate has a keen understanding of business processes, a proven track record of collaborating with internal and external stakeholders, and the ability to create compelling visual designs that delight users and drive business goals. Your eye for detail, high levels of energy and superior communication skills make you an indispensable link between our clients and our internal product managers. Bonus points for design experience with digital platforms such as multi-vendor marketplaces.

                Why work with us? 

                You will never experience boredom as part of the CobbleWeb team, since we are not a cookie cutter software development company. Each project will have unique challenges that demand the use of the latest design strategies. Our clients understand that when they come to us they can expect innovative out-of-the-box solutions that produce real results.

                At CobbleWeb, we believe creativity and excellence are contagious. That’s why our people are the heartbeat of our company. Our London, UK headquartered agency is able to produce high-quality outcomes due to a close-knit team of dedicated subject experts situated across the world. Every quarter, we meet for a few days somewhere in Europe for a hackathon.

                Your Role:

                • Develop an understanding of each client’s business needs
                • Run discovery workshops with clients
                • Design and create user flows, storyboards and wireframe prototypes (Axure)
                • Collaborate with stakeholders such as product owners to ensure the best solution is designed
                • Create and manage visual guidelines (Design Systems)
                • Produce great designs that adhere to industry-leading trends ( Adobe Creative Suite or Sketch)
                • Ensure that all elements of the online user experience are optimised for improved usability, usefulness, and an exceptional visual experience

                Our expectations of you:

                • 5+ years’ experience working for a respected client or agency as a User Experience designer
                • A firm grasp of UX theory and methodologies
                • A strong portfolio that demonstrates your ability to design complex digital products
                • Working knowledge of the following technologies and software: InVision, Axure and Design Systems
                • Result oriented with a high commitment to executing tasks at pace and to the required standard
                • Clear and effective written and verbal communication; solid presentation skills
                • A team player who can work independently as well
                • Multi-tasking and time-management skills, with the ability to prioritise tasks
                • A Bachelor's degree or equivalent qualification

                When you start: ASAP (Full time remote job)


                Type of contract:

                • Permanent
                • Full remote position with 2 company retreats per year
                • Fixed working time (4 hours in common with GMT zone time)
                • Paid holidays


                THIS JOB IS NOT AVAILABLE FOR AGENCIES AND FREELANCERS.


              • iubenda (Telecommute, Italy, Metropolitan City of Milan, Milan)
                3 weeks ago

                We started iubenda with the goal of changing the way people experience legal documents. Great care for design is everywhere in what we do – from the interface of our site to the legal documents we create – and by design we don’t mean those pretty icons or illustrations, for us design means turning tasks that are performed by lawyers today with years of study and experience into something that everybody can approach. Privacy compliance is where we decided to start, but the journey is not over. Join us to take our approach to every single legal document and procedure!

                Location

                Bologna and Milan, Italy or remote.

                Our offices are incredibly nice places to work from, both located in the center of their respective cities.

                Requirements

                • User interface design skills (at least junior level);
                • HTML/CSS development skills (at least junior level);

                Important: if you’re a UI designer but have no development skills, do get in touch and we’ll still consider your application.

                Added values

                • Experience using Sketch;
                • Experience using Balsamiq Mockups;
                • Experience with Sass;
                • Familiarity with the concept of Object Oriented CSS;
                • Illustration and icon design skills;
                • Proficiency in English.

                Benefits

                • LEARNING BUDGET - We’ll sponsor your professional growth by providing a budget that can be used for courses, events, workshops and books.
                • REMOTE WORK - You can work from one of our offices in Italy or remotely. We are used and fully structured to onboard people who rather work full-time remotely.
                • WORKPLACE FLEXIBILITY - Aside from having two offices in Italy, in Bologna and Milan and both being incredibly well located nice places to work from, we have a remote work policy for those not under a remote contract (52 days per year).
                • COMPANY RETREATS - Twice a year (summer and winter) we get together in amazing destinations to work, bond and enjoy team building activities. We offer a fully paid week-long retreats to places like Val D'Orcia, Capri, the Dolomites or the Tonnara di Scopello.
                • WORK EQUIPMENT - We’ll provide an equipment allowance so that you can perform at your best.
                • GREAT WORK ENVIRONMENT - Work in a casual (no dress code!) but continuously growing environment. Besides, you will be part of a multicultural team full of talented and expert people and you will find a team spirit, which you would rarely find elsewhere.
                • ENGLISH CLASSES - We offer English classes in a weekly basis at our Bologna office, in 3 different levels, within working hours.
                • COMPETITIVE SALARY - We offer a highly competitive salary when compared with other Italian startups since we have high standards on finding the best people to join our team. Besides, we offer a generous paid time-off (+25 weekdays/year).
              • Company Overview

                At Netlify, we're building a platform to empower web developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 700,000 developers worldwide.

                We’re a venture-backed company, and so far we've raised about $45 million from Andreessen Horowitz, Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.

                Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of about half as many nationalities as we are team members.

                What we're looking for

                We’re looking for a user experience and design manager to lead, nurture, and grow our incredible product design team. The ideal candidate is someone that has led and grown design teams, has a track record of successful mentorship, and has a design vision and skillset aligned to accelerate Netlify’s ambition of a world-class developer experience for web developers. The candidate should have demonstrable success launching and iterating world-class design experiences with their team.

                This person should be a strong partner with product and engineering and should push us to constantly and consistently deliver a great user experience. The candidate should have experience in implementing and leading design processes and systems. They should be well versed and opinionated in modern design best practices, utilizing quantitative and qualitative data as part of the design process, and bring fresh ideas and methods for product design and discovery.

                The ideal candidate should be passionate about injecting design thinking into our product process and has demonstrable ability doing so. They've lead initiatives like design sprints and have onboarded engineering and product teams into design-thinking processes, making it integral to the product development process. They fight for the end-user while balancing the overall product and business needs of the org. The candidate should show wins of their design teams being integral to the success of their products and companies, contributing new ideas and big product wins, and creating a system around doing so.

                About the role:

                This management role will oversee the product design team which includes Product and UX Designers. In this role, you will have individual contributors reporting to you. You will need to help hire and grow the team.

                You should love helping your team grow and develop, taking care of their professional growth needs as well as quality of day-to-day work life, being an advocate for their work and developing a strong sense of direction.

                You'll be a confident leader with the ability to facilitate conversations and decision-making within the team. You'll be responsible for setting, tracking and communicating metrics around work output and goals.

                In addition to people management responsibilities, you will need to establish a hiring process for the Product design and research. You will focus on building a happy, healthy and diverse team.

                You will work help develop metrics for your function that represent their work and contributions.

                You will also work closely with other managers and leaders within the organization to plan projects, schedule resourcing for those projects and identify risks.

                We have a small headquarters in San Francisco but we are a largely distributed engineering team, so remote applicants are welcome. You will need to enable the team to work productively across different timezones. Fostering good habits of documentation, empathy, and integrity to deliver on committed work are some of the key elements for success on our team. Experience working and managing remote teams is a big plus.

                Ideal Candidate
                • Experience leading teams of Product & UX Designers through the complete product discovery to delivery life cycle.
                • A champion for product usability and someone who removes roadblocks so teams can continue to work closely together as we scale the organization.
                • Familiar with the tool sets the teams use (Figma, GitHub, Abstract, Storybook, etc.)
                • Ability to hire thoughtfully and quickly.
                • Ability to develop the individual's skills and professional careers of Product Designers and researchers.
                • Can supervise work priorities and direction by collaborating with the PM and development teams.
                • Ability to work across multiple timezones with remote colleagues
                • A desire to succeed personally through the success of the team
                About Netlify

                Of everything we've ever built at Netlify, we are most proud of our team.

                We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—paring, collaborating, debating, and learning. We want you to succeed! About 60% of the company are remote across the globe, the rest are in our HQ in San Francisco.

                To learn a bit more about our team and who we are, make sure to visit our about page.

                Applying

                Not sure you meet 100% of our qualifications? Please apply anyway!

                With your application, please include: A thoughtful cover letter explaining why you would enjoy working in this role and why you’d like to work at Netlify. A resume or short listing of job history. (A link to a LinkedIn profile would be fine.)

                When we receive your complete application with the items above, we’ll get back to you about the next steps.

              • This UX Researcher or Senior UX Researcher position for our Manage stage group is 100% remote.

                A brief overview:

                GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

                We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’ve more than tripled the size of the UX Research team, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

                At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product direction you’d contribute to when working here.

                As a UX Researcher at GitLab, you will be embedded into our Manage section, overseeing user research for a range of users and use cases. You’ll work on high-traffic, ever-maturing product categories, such as our value stream analytics features, access management capabilities, and compliance solutions. The work you’ll be overseeing will be impactful and highly visible to millions of our users across the globe.

                What you can expect in a UX Researcher role at GitLab:
                • You'll need to proactively identify generative user research projects within our Manage stage.
                • You’ll collaborate with other UX Researchers to identify research studies that will require you to work across our different stage groups.
                • You'll partner with Product Managers and Product Designers to execute research projects within their respective groups.
                • You’ll guide, and where necessary train, Product Designers and Product Managers in how to undertake evaluative research projects and in how to create strategic deliverables such as journey maps, storyboards, competitive analyses, and personas.
                • You’ll need to have a high-level understanding of the features, technical constraints, and competitor landscape found in our Plan, Manage, and Create stage groups. Working knowledge of the end-to-end GitLab product will also be required too.
                • You’ll be comfortable evangelizing research. We aim to share user insights with both the broader organization and externally.
                • You’ll do this to increase empathy while helping the team to continue to grow the maturity of our UX practice.
                • As a Senior, you’ll lead strategic user research initiatives that span multiple-stage groups or across our entire product.
                • You’ll mentor UX Researchers, both inside and outside of your product area.
                • You’ll actively contribute to our UX Research processes, our documentation, and our research repository. You’ll need to be comfortable working in the open, collaborating with our community, and approaching research in a transparent manner.
                • You’ll engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
                • As we’re growing, you’ll interview potential UX Research candidates.
                • You’ll help our Research Coordinator to build on our First Look participant recruitment platform.
                Projects you might work on:

                You will be leading generative research projects within our Manage teams. You'll be leading research studies on analytics features, two-factor authentication flows, and permissioning. You’ll also support Product Designers and Product Managers who are doing evaluative research and usability testing in these areas. The users you’ll be working with are in a range of job roles, from Product Designers and Project Managers to System Admins and Software Engineers. At GitLab, we work using Agile methodologies and ship features monthly.

                You know you are doing a good job as a UX Researcher when:
                • You collaborate effectively with our Product Designers and Product Managers.
                • You can quickly build rapport with GitLab's users.
                • You contribute ideas for feature improvements based on your research findings.
                • Your research work enables our Product Designers and Product Managers to work effectively in front of our sprint cycle, as outlined in our Product Development Workflow.
                You should apply if:
                • You have significant professional experience working as a User or UX Researcher in a technical domain.
                • You've got experience doing research alongside a product design team.
                • You'll bring excellent planning and organizational skills as you'll need to manage multiple competing priorities.
                • You are experienced applying research methodologies in a remote setting.
                • You've mentored other UX Researchers.
                • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
                • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.
                It would be an added bonus if:
                • You've worked for a fast-paced startup or high-growth scale-up.
                • You have led user research efforts within analytics tooling, access mangament features, or on products within heavily-regulated industries.
                • You have a degree in psychology, human factors, human-computer interaction or related field.
                • You’re experienced with open-source tools or working in an open-source organization.

                The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

                Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab employees across the world. Also, every year or so, we’ll invite you to our Contribute event.

                Hiring Process and compensation:

                Our hiring process for this UX Researcher or Senior UX Researcher position typically follows four stages. The details of this process, our levelling structure, and the compensation for this role can be found at the bottom of our job family page.

              • What is Pathrise?

                Pathrise (YC W18) is an online program for tech professionals that provides 1-on-1 mentorship, training and advice to help you land your next job. On top of that, we're built around aligned incentives. You only pay if you succeed in getting hired and start work at a high-paying job first.

                Everyday we are expanding our team and our services. We are looking for sharp, scrappy and fun individuals who are ready to jump in (head first) into a new role with us. We are a small team and we love working together to improve our fellows chances of getting the job of their dreams! If this sounds like something you'd be interested in we want to talk to you.

                Our Mission

                We seek to uplift job seekers in their careers and help them fulfill their hopes, ambitions and livelihoods. Read more about why we’re driven to do this in our manifesto.

                Working for Pathrise is a great opportunity to work with our tight knit engineering, product, and design teams to improve the future of career services by helping to build the education platform and curriculum that supports our fellows. A large portion of this role will also be handling admissions, mentoring, instruction and other curriculum processes in a “teaching assistant” type position. It will be a combination of functional work and supporting the instruction staff. Depending on each candidate’s qualifications, this position could also be approached as a contract or contract-to-hire role as well.

                What you'll do

                • Design a centralized LMS/accountability web-based platform to optimize all of the custom workflows we have with Pathrise fellows

                • Ideating, scoping, and prioritizing new product features that are high value

                • Working closely with growth to build optimal marketing and branding materials

                • Review industry evaluations and handle admissions conversations with potential fellows

                • Contribute to curriculum and teaching sessions and workshops

                • Handle fellow queries for job search support and interview practice

                Requirements

                • Passionate about education and career development

                • 0-2 years experience developing in HTML/CSS and Javascript

                • 0-2 years of experience in industry as a Product Designer or in a related field

                • Experience with user research

                • A strong portfolio that showcases strong design sense and frontend engineering

                • Entrepreneurship or small startup experience

                Perks include

                • Strong mentoring company culture

                • Team lunch in the office

                • Access to Pathrise’s world class career accelerator curriculum

                • Commuter Reimbursement

                We do not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by law. If you need assistance or an accommodation due to a disability, please let us know.

                If you are also interested in the fellowship, please apply here: https://www.pathrise.com/apply.

              • 2 months ago

                Postscript is building the world’s greatest remote organization by modernizing how brands communicate with consumers. We’ve created a best-in-class SMS marketing tool used by thousands of happy ecommerce stores. Backed by Y Combinator and Accomplice VC, Postscript is growing fast and looking for remarkable people to help scale the company.

                We’re looking for a Senior Product Designer to help us in pushing our user experience to the next level. You’ll be involved in every aspect of the product development process, from prototyping the product experience, pairing with engineering during development, creating pixel-perfect designs, and working with customers to understand gaps in the user experience. You will have tremendous responsibility over the vision, design, and functionality of the Postscript product.

                In this role, you will utilize your full range of product design, interaction design, and visual design skills. Perhaps even more importantly, as the first product designer on our team you will establish and lead our product design culture and processes. You will have a significant influence on our product and team that will translate to lasting impact for our customers.

                Primary Duties

                • Design for Postscript’s core product experience across our web application, our customers’ store fronts, and other platforms
                • Take broad, conceptual ideas and translate them into something useful and valuable for our rapidly growing customer base
                • Design and communicate your vision to the team using mock-ups, documentation, and prototypes
                • Advocate for consistently great user experience across our platform by representing our users in product strategy and roadmap discussions
                • Help grow the product design team by actively partaking in hiring and mentoring responsibilities
                • Give, solicit, and take feedback from other designers and engineers to grow individually and raise the bar for excellence in the Postscript team
                • Understand and own success metrics for relevant product areas
                • Participate and shape the design team’s culture by helping define best practices and standardizing processes

                Requirements

                • 5+ years of experience building and shipping world-class products across various platforms
                • A portfolio of design projects that shows a deep understanding of design process and strong craft skills
                • Experience working closely with product engineering teams
                • Experience building processes around rapid design iteration and design collaboration
                • Previous experience working in an early-stage software startup
                • A deep understanding of the end-to-end iterative UX process, including wire-framing, prototyping, user research, and design systems
                • Experience with modern design tools

                What we’ll love about you

                • You love early stage companies and being responsible for owning and improving a new, fast-growing product and user experience
                • You’re excited to work a fully-remote team
                • You have strong communication skills and the ability to articulate your design decisions and how they relate to the problem you’re solving
                • You have a keen sense of how to prioritize your projects and time
                • You have deep empathy for users and a passion for solving their problems
                • You passionate about mentorship for junior designers
                • You’re nice–no room for jerks on this team

                What you’ll love about us

                • Happy customers who want our product and happy team members who love our company
                • Opportunity to join a rocket ship in its early stages
                • Growth - we empower our people then get out of their way
                • Fun - we're passionate and enjoy what we do
                • Transparency - we’re open about the state of the business and value feedback loops at every level
                • Empathy - we care about our employees and our customers - no room for jerks
                • Remote culture - work from home (or wherever)
                • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
              • We're looking for a Design Lead to help us help our clients build incredible teams all over the world.

                Organisations need to find the right people to solve the challenges they're addressing. People need to find the right organisations where they'll thrive in their career. We unite these two parties - leveraging design, software and data to facilitate the interactions that address everyone's needs.

                We're a 'design-led' organisation. We believe most B2B software is (still!) designed for the buyer, not the user - fundamentally, most people just don't engage with B2B software. We're different - investing heavily in design and customer success and going 'above and beyond' to educate, guide and empower our clients. We've recently invested a considerable sum into a re-brand with Focus Lab and are looking for someone to build on top of that foundation, ensuring we win on design for years to come.

                You'll work across our entire 'design ecosystem' - whilst you'll focus on our core product experience, you'll also contribute to our internal tools and all other aspects of the Pinpoint experience, from our clients to our colleagues. You can expect to have a say in all design decisions from new ideas through to iterations of existing functionality and should be just as comfortable reviewing engagement data and talking to end-users as you are in Sketch.

                Key Responsibilities

                Day-to-day, you'll:

                • Work with our product team, reviewing engagement, usage and support data and talking to customers to identify issues / opportunities and then design workflows, mockups and visual solutions to address them.

                • Identify and define new features / concepts and design the end-to-end workflows, mockups and visual solutions required to get those features built and implemented.

                • Take ownership of our design system, expanding our visual language over time, refining existing components and ensuring we adhere to the system as a business.

                • Constantly iterate and improve on our existing work based on feedback from the wider team, end users, your own experience, etc.

                • Contribute to the non-technical aspects of our business - from our marketing content to the office, we want every aspect of the Pinpoint experience to feel 'designed' and not an afterthought - this is as true for our employee experience as it is for our clients.

                Skills, Knowledge & Expertise

                Ideally, you'll:

                • Have prior experience designing digital products (with examples of work you've contributed to in the past).

                • Have an understanding of the entire design process, from identifying the problem through to the design and execution of a solution. 

                • Be comfortable designing mockups / prototypes in a tool of your choice. (We use Sketch, but you can use whatever you'd like).

                • Have a passion for the Software as a Service (SaaS) space and be interested in our industry. There are fantastic designers in every sector, but we'd love you to love this one.

                • Take pride in the 'why' behind your designs. You'll be happy explaining your decision making process and rationale to others.

                • Enjoy learning. We move fast and have big ambitions - the only way we'll achieve them is if the growth trajectory of our people is as fast as the growth trajectory of our business. You'll constantly strive to improve as a designer and will constantly push standards.

                Benefits

                We care deeply about making Pinpoint an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. 

                The specific benefits / perks we offer are continually evolving, but currently include: 

                • Full healthcare coverage for you and your family 

                • Generous personal development budget

                • Top of the line equipment (4K Monitors, Macbook Pro, etc.)

                • Flexible working (choose your hours / days / where you work, within reason)

                • Competitive salary with regular pay reviews

                • Generous option grants

                About Pinpoint

                Pinpoint empowers organizations to build the incredible teams they need to achieve their goals.

                Our online software helps businesses find, assess and hire the best candidates using our suite of intuitive tools.

                We strive to be best in class by empowering our people to challenge, innovate and advance in everything we do. 

                Be a part of an organization that deploys the best working methods used by the world’s leading brands and creates an environment that allows you to get on and accomplish your mission. 

                Do your best work with the tools you need, with support from the best people, in your own time, your way. We succeed together by operating with flexibility, always learning and ever-evolving.

            • Marketing / Sales (37) Marketing / Sales rss feed

              • What is Pathrise?
                Pathrise (YC W18) is an online program for tech professionals that provides 1-on-1 mentorship, training and advice to help you land your next job. On top of that, we're built around aligned incentives. You only pay if you succeed in getting hired and start work at a high-paying job first.

                Everyday we are expanding our team and our services. We are looking for sharp, scrappy and fun individuals who are ready to jump in (head first) into a new role with us. We are a small team and we love working together to improve our fellows chances of getting the job of their dreams! If this sounds like something you'd be interested in we want to talk to you.

                Our Mission
                We seek to uplift job seekers in their careers and help them fulfill their hopes, ambitions and livelihoods. Read more about why we’re driven to do this in our manifesto.

                We are looking for an Associate Marketing Analyst to join our Growth team. This person will be specifically focused on customer acquisition and will be primarily responsible for managing our growing acquisition channels through campaign creation and optimization. This person will need to be able to track results against goals and analyze areas of opportunities while managing budgets. A strong candidate will have hands on experience working in performance marketing and have the ability to make data-driven decisions. They will also be detail-oriented, and have excellent communication and teamwork skills. Depending on each candidate’s qualifications, this position could also be approached as a contract or contract-to-hire role as well.

                About you
                • Experience in a fast-paced work environment and works with a bias for action
                • Have the potential to “scale” with the company and take the lead as we grow
                • 0-3 years in a customer acquisition or growth marketing role, with past experience leading or supporting one or more core customer acquisition functions such as paid advertising (paid search, paid social, display, offline etc.), marketing automation or acquisition driven content marketing or seo 
                • Some level of experience with web or mobile analytics such as google analytics, Mixpanel, Heap, etc.  
                • High attention to detail, strong analytical skills and the ability to make data-driven decisions
                • Demonstrate the ability to be both strategic and tactical to solve problems
                • Bachelor’s degree or equivalent work experienceLoves mentorship and helping others succeed
                What you will do
                • Help manage, test, and scale acquisition tactics across a range of channels including paid advertising
                • Thoughtfully track performance of channels as they relate to team and business KPIs
                • Generate ideas for new tactics and channels we can test to help our company grow
                • Review industry evaluations and handle admissions conversations with potential fellows
                • Contribute to curriculum and teaching sessions and workshops
                • Handle fellow queries for job search support and interview practice
                Benefits
                • Great health, dental and vision benefits
                • Free daily catered lunches and snacks
                • Commuting costs covered
                • Unlimited PTO
                • Ability to grow in your career and make a difference to individuals and the society
                We do not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by law. If you need assistance or an accommodation due to a disability, please let us know.

                If you are also interested in the fellowship, please apply here: https://www.pathrise.com/apply.
              • 2 days ago
                About Rainforest
                Rainforest QA is an on-demand QA solution. It’s our mission to enable development teams to deliver bug-free software while moving at the speed of continuous delivery. We're a truly a global team with a physical footprint in San Francisco, allowing us to bring together the best and most diverse talent. Our commitment to the distributed team model and to our company values has earned us multiple culture and workplace awards and helped us build a diverse team of individuals working toward the same goal: change the way QA is done. Visit our website, our instagram and our twitter feed to learn more about our company.

                A quick product explainer video can be found here.

                Awards
                - Inc. Best Workplaces 2018
                - Forbes 2017 - The Cloud 100 - World's best cloud companies
                - Great Place to Work Certified 2019

                About this Role
                As our Head of Growth, you will be accountable for growth, revenue, and profitability of our app. Working with other cross-functional teams, you will develop and execute a comprehensive strategic plan to identify and drive activities impacting revenue growth for the company. We've recently adopted a low friction, product-led go-to-market strategy and there are lots of opportunity to orchestrate and automate customer acquisition, expansion, and retention activities. We're looking for someone with both the right experience and enthusiasm to break new ground and help innovate more effective growth strategies with us.

                - Develop a strategic customer acquisition and retention roadmap to hit growth targets and maximize long-term ROI
                - Plan campaigns from idea to results; owning objectives, tools, team, progress, and reporting
                - Own the infrastructure and instrumentation needed for rapid growth; evaluate tools, build models, testing capabilities, KPI dashboards
                - Use analytics, customer data, and predictive scoring to identify high-growth customer segments
                - Create and qualify leads through initiatives including SEM, content marketing, nurture programs, partner marketing, social media, email campaigns, webinars, and other channels
                - Drive continual improvements in lead conversion rates, close rates, and funnel velocity
                - Collaborate to build reports and KPI dashboards to provide visibility into marketing spend
                - Think creatively about new ways to reach customers and increase relevance; execute experiments to prove your hypotheses

                Q&A with the CEO
                View some short clips of our CEO Fred Stevens-Smith talking about this role:

                About You
                Must Haves
                - You're passionate about and experienced in growing SaaS products
                - You have at least 5 years of growth or demand generation experience, preferably with a low touch, product-led SaaS company
                - You've owned KPIs and have been directly responsible for creating and executing plans to drive growth
                - You have prior demonstrated experience and comfort working with cross-functional, high velocity Product teams
                - You have outstanding analytical skills, with preferably a Technical or MBA degree

                Other Differentiators
                - You have experience growing products that sell to developers or other technical audiences
                - You've worked at a fast moving startup
                - You have previously successfully worked in a remote, distributed team

                How we'll reward you
                - Flexible, remote work options
                - Generous vacation time
                - Competitive compensation and stock options
                - Professional development, career coaching, and conference attendance
                - 3 offsites per year: every ~4 months we arrange an offsite for the whole company to get together so we can get to know our colleagues better and understand what we need to do. The location is ever changing, so you will get to see some new places! Our last offsite was in Kuala Lumpur, Malaysia.

                Our Values
                We are intentional about culture, and these are the highest level ways we have come up with to describe how we work and interact.

                😇 No BS, No Ego
                We are radically candid with each other in every interaction. This means a lack of politics, a lack of showboating, a lack of BS. This also means brevity, clarity of thought, and clarity of communication. We give and take feedback without ego, with the knowledge that we all are operating with good intent. No ego is the check system to balance no BS and keep it kind. No ad-hominem attacks.

                🐢 1% better every day
                Continuous improvement is what motivates us. We design our product, our organization and our careers to be continually improving. Mistakes are only bad if they are repeated. Experiments are only wasted if they are not learned from.

                🛠 Own the journey
                We are all owners. We demand that of each other. The journey we own is threefold: our customers’ journey, our tribal journey and our personal journey. Our reason for existence is to nail our customer journey, so that we can scale our tribe’s success.
              • RainForest (US only)
                5 days ago
                Rainforest is searching for a Strategic Finance Manager, reporting directly to the Head of Finance, and sitting with the CEO and COO for all key strategic decision-making.

                We’re building our business a little differently, and we’re looking for someone who is excited by our particular vision: stay small and IPO. We want to get to IPO revenue, growth rates, and margin, while staying under 200 people. To do this, our core operating principle is ‘nail with people, scale with software.’ We expect every member of our team to build operational leverage not through hiring humans but through creativity, software and outside services.

                We are building towards this ambitious outcome from a position of strength. We are cash-flow breakeven with money in the bank and stage-appropriate ARR. We have patented, differentiated and defensible core technology, and a huge market that has yet to be solved through software.

                Function and Responsibilities:
                • Apply an analytical approach to support strategic decision making, with a focus on capital allocation decisions, headcount growth and long-term financial planning
                • Work on Rainforest's operating model, financial & metrics reporting and related deliverables for executives, functional leaders and the board of directors
                • Own Rainforest’s forecasting and budgeting capabilities for the full P&L, ongoing reporting processes such as the annual budget and monthly / quarterly packages
                • Assist management team in communication with board and external stakeholders
                • Facilitate ad-hoc and cross-functional strategic and operational projects and execute on strategic projects independently and with Business leaders
                • Analyze revenues, expenses, and monthly actual to ensure accuracy and perform variance analyses to ensure financial performance of the business
                • Partner closely with accounting team to ensure deep understanding of financials and deliver accurate financial reporting
                • Provide detailed analyses on trends that will assist in decision making and corporate plannin
                Requirements:
                • 4+ years experience in finance for a rapidly growing software company (ideally SaaS or a business with a subscription component), with clear title progression and outperformance at each level
                • Ability to work independently, think creatively, manage multiple projects and deliver results in a fast-paced, cross-functional environment
                • Experience presenting analysis and recommendations at executive & board levels
                • Able to operate on multiple levels of abstraction, from strategy to execution, be business-minded and collaborative
                How We'll Reward You
                • Competitive compensation and stock options
                • 100% Medical, dental, and vision insurance covered (75% for dependents)
                • Voluntary 401k program
                • Weekly lunch stipend
                • Subsidized commuter benefits
                • Unlimited Vacation
                • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
                • We are a remote first company!
                Our commitment to diversity & inclusion
                At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
              • Frontastic (Europe only)
                1 week ago

                Frontastic is looking for a Partner Manager (f/m/*) as full-time employee.

                ABOUT US

                We're a fast-growing startup founded in 2017 to bring APIs into better human interaction. We offer a cloud platform accelerating teams to create mobile-first frontends for the API economy. We're doing this as a 100% remote native company: currently 28 people from 8 countries in Europe (and counting).

                ABOUT THE ROLE

                As Partner Manager you are the connection pillar between our partner community and Frontastic. You will work closely with the executives, the sales departments and developers of existing and potential business partners and agencies in order to generate joint business. You have a background in partner management in the Software as a Service industry and ideally a deep understanding of the E-Commerce industry. You are communicative and love to talk to C-Level and decision-makers of potential partners on equal terms.

                WHAT YOU'LL DO

                • Partner with sales to drive partner sourced referrals and effectively co-sell with agency partners.

                • Lead and collaborate with the Frontastic marketing and product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners.

                • Responsibilities include working with and communicating across multiple team functions within Frontastic and within partner organizations.

                • Work with partners to drive joint marketing initiatives through events and other marketing campaigns.

                • Work with the partners to develop partner success metrics, including specific KPIs that drive customer adoption and revenue growth for both Frontastic and the partner.

                • Work closely with the Frontastic product and client success teams to ensure smooth on-boarding experiences and servicing processes of acquired new customers using partner integrations via the Frontastic platform.

                • Deliver compelling capabilities demonstrations of the Frontastic platform and address high-level technical questions, serving as a subject matter expert around how customers use Frontastic to build seamless user experiences.

                • Act as a primary point of contact/product owner for solution and partnership.

                • Plan, organize, lead, and control balanced revenue growth, continued customer awareness and customer satisfaction with a long term, multiyear focus.

                • Serve as a role model, source of inspiration, and coach for less experienced peers.

                • Partner with leadership in cultivating an environment of teamwork, openness, creativity, and continuous improvement.

                • You may speak at meetups and conferences

                WHO YOU ARE

                • You reside and work in Europe

                • You have good writing and communication skills in English

                • Speaking German is an advantage (but not necessary), as we currently have a large share of German customers.

                • You're an experienced partner manager in the software industry or worked in direct sales roles for at least 3 years.

                • You're experienced in the e-commerce industry.

                • You understand business partner and customer requirements and problems and are able to translate them into product features

                • You know what to prioritize, creatively solve complex problems, and use data to make decisions. You have a deep level of knowledge about how businesses work, keep up with relevant practices and trends, and know the competition.

                • You are a great salesperson with sales methodology knowledge. Your extensive experience will allow you and others to skillfully negotiate wins internally and externally while maintaining strong relationships.

                • You have a passion for getting things done, carry out responsibilities with minimal direction, enjoy working hard, are full of energy for challenges, and seize opportunities more than others.

                • You can relate technical benefits and constraints of a platform to business requirements and are willing to embrace problems by non technical shareholders and incorporate their requirements.

                • You have an open and honest personality with a good sense of humour and a confident appearance

                • You're good at networking and getting in touch with others quickly

                • You have a well-structured working style and are used to managing many projects at the same time.

                • Please note: this role does involve an amount of travel (up to 30%) mainly within Europe.

                OUR VALUES

                Our team strives to constantly improve itself following these values:

                • Make an Impact: We’re here to change the industry and we’re in it to win it. We’re incredibly focused and our main focus is on customer success. We boldly go out of our comfort zones, we support each other and we love doing what we do.

                • Thirst for Learning: We’re addicted to learning and we learn from everything. We embrace our failures as they’re something we can learn from and only help us to improve. We think differently and we know that change is good. We’re curious and innovation leads the way, we're constantly on the lookout for new ideas that can help our customers (and the world).

                • Diversity Rules: We’re proud to be a diverse team spread across the world. We empower the under-represented and we build a safe community for everyone to be themselves while holding each other to account when needs be. We use asynchronous communication as we’re a remote company and need to be aware that we’re not always online at the same time.

                • We're In This Together: As colleagues, with our customers, and with our communities, co-operation and collaboration is key. We help one another as much as we can and we care for each other. We celebrate our successes together and we strive to find the right balance in our lives.

                • Transparency First: We make all information as public as possible and we’re direct (as well as truthful) in all our communications. We don’t just explain what we’re doing but why we’re doing it. This is how we create positive relationships and move forward together.

                HOW WE WORK

                We're a 100% remote-native company. We make intensive use of tools like Slack or video conferencing. We try to find a good balance between focused work and communication or in other words between asynchronous and personal communication.

                We don’t have fixed expectations regarding working hours and it's normal for us to be able to take care of private matters during the day - e.g. visits to the doctor or picking up children from school.

                We meet four times a year in person: one five-day retreat and three two-day retrospective focused meetings.

                COMPENSATION

                For this particular job we are offering to pay between 80.000 € to 100.000 € based on experience and skills. Optionally you can get Virtual Shares from our Virtual Shares Options Program (VSOP) as part of your compensation. In addition, we offer 28 vacation days and €200/month co-working stipend. Since we currently work from 9 different countries (and counting), it's very difficult to offer consistent  benefits beyond that. We strive to find a good balance between local laws and conventions, and a general fairness. And we're always open to your suggestions.

                WE'D LOVE TO HEAR FROM YOU!

                If this job sounds interesting to you, please try to point out where you match to our requirements in a short tweet-style "why-me" to [email protected] and have your CV attached. Do you still have questions? Then don't hesitate to get in touch via the same address!

              • 1 week ago
                GitBook is a modern documentation platform sustained by some of the best SaaS europeans VCs (Point 9 Capital, Notion Capital, Fly VC). Our ambition is to empower team's intelligence. We want to help teams work more efficiently by creating a single place to leverage their knowledge.
                GitBook is now used by over 500,000 users and thousands of teams such as Adobe, Netflix, Decathlon, or Google. We're working on an ambitious next product step to redefine "core team work". Moving toward this next step is a great opportunity for us to rethink our branding and positioning, that's why we're looking for our first Marketing person (based in Lyon or working remotely) to join our team and help us reflect how great our product is.

                As a Product Marketing Manager, and being our first Marketing person, you will play a major part in determining our product marketing and communication strategy

                🙌 What will you be doing ?

                Your role as a Product Marketing Manager will be to determine the value proposition and positioning GitBook should have and reflect it outside of the company.

                On a daily basis you will :
                - build our communication strategy for outsiders (prospects, investors etc.) and insiders (our current users) to raise GitBook's awareness
                - build and communicate a clear opinion on how our users should best be using GitBook
                - partner with the entire Go-to-Market team to better understand customers' use case and market dynamic to influence GitBook's growth
                - work with the Customer team to provide accurate self-service resources for our customers and create value-added content (webinars, articles, sales pitches, website…) to highlight our product (new features, value proposition), and enhance our users (case-studies, webinars, events...)
                - partner with the Product team to be aware of any changes in the product and be able to communicate its added value to our customers and potential prospects. 

                As you may have understood everything (or almost everything) is to be done so you will have a great opportunity to develop new ways to increase GitBook's awareness and influence our customers' engagement.

                ​🎯 What do you need to succeed ?
                • your amazing communication skills in English both written and spoken
                • your expertise in product marketing as you have previous experience building strong product marketing strategy, processes and roadmap, ideally in SaaS B2B
                • your ability to create value added content and your story telling skills
                You will be an addition to our culture as :
                • you always Ambition (Aim Higher) the next step of your work, whether it’s building a feature, improving a team process, etc.
                • you have a deep sense of Ownership (Take control & Own it) as when you observe a problem, you don’t wait for someone to fix it, but you take the responsibility of fixing it.
                • you have a sense of Accountability (Be accountable to results) as you are focused on outcomes (not on efforts).
                • you Care (Give a shit) and empathises with customers as you take the time to understand their frustrations, needs, and root-problems. Which also proxy to the team as you help them achieve and learn; to better serve our mission.
                • you are able to Train (Grow yourself) as, when facing an unknown challenge, you learn from it to create leverage for the team.
                • you are Genuine (Say it and accept it) as you are candid, respectful and transparent in your communication.
                • you are a Team player (Leverage the team) as you acknowledge that leveraging the team and different skills enables to create an outcome that's bigger than the sum of it's part.
                • you are an Architect (Plan & Build) as you value building long-term solutions beyond simple day-to-day execution. You start new projects breadth-first, solve the broad easy problems first and then dive into the details.
                You will also appreciate :
                • 🏥 ​health insurance
                • 🍽 ​​lunch voucher thanks to Lunchr card (around 9e/day)
                • ​​🚊 refund of your public transport subscriptions up to 50%
                • ​💪 to have an impact by building a product that helps thousands of teams and users around the world
                • ​🚀 to move fast and learn in the challenging environment of a fast-growing startup
                • 🛋 to work remotely whenever you want to
                • ​🏡 to enjoy our offices in the center of Lyon whenever you want to as well
                • ​🍫 to gather with the entire GitBook's team to share lunches and sweet breaks as we love food
                • ​⚽ to (sometimes) practice sports with GitBook's team
                • ​😎 to work with "the coolest team on earth" !
                • ​🏄 to go on team off-sites twice a year (summer and winter)
                ✨ What's next ?

                1. First, you need to send us your application to express your interest and we will review it (of course we'll get back at you whatever the decision)🙂
                2. As the next step, our Talent Manager will call you so the both of you will be able to ensure there is a correlation between GitBook's expectations, the role and your own expectations.
                3. Then you will have a call with the Hiring Manager to deep dive into day-to-day, on-the-job skills etc.
                4. We will give you a Use Case to work on so you'll have a better understanding of your potential day-to-day challenges at GitBook and it will be a perfect starting point for the next step
                5. Meeting with two members of our team to share about role specifics such as required skills, knowledge, abilities as well as working environment, day-to-day life...
                6. Finally, you will have the opportunity to meet with the entire team to determine if we would like to work together on a daily basis and share drink/lunches after work. 
              • Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

                We are looking for a Zoom Phone Sales Manager for the Majors segment (1,001 to 10,000+ employee size, Non-named and Named Accounts) with the right energy, competitive spirit, personal drive and track record of success in Sales. This position involves working with existing and new customers to provide them Cloud PBX services that meet their telephony and video needs.

                Responsibilities:
                • Lead a team of Zoom Phone Account Executive’s to achieve quarterly quotas
                • Mentor team members and lead complex sales engagements
                • Develop a strong understanding of key product differentiators, sales methodologies and processes. 
                • Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives. 
                • Develop a sales’ strategy for the assigned territories that will identify and target prospective customers. 
                • Prepare and present sales presentations to Executive and C- level prospective clients
                • Manage the sales pipeline from first contact through the successful implementation of our solution. 
                • Communicate regularly and effectively with Sales Operations, providing accurate and timely sales forecasts, and maintaining accurate and current records in Salesforce.com automation system
                • Drive team growth through effective and strategic hiring Continuously work to educate and promote growth for direct reports 
                • Continuously work to educate and promote growth for direct reports
                Requirements:
                • 3 years + experience managing a direct or sales overlay team is preferred
                • 10 + years of Account Executive experience at a technology company
                • Experience selling to Majors and Enterprise clients
                • Direct Cloud PBX Product selling experience
                • Direct PBX and/or S4B deployment experience required
                • Experience selling to Enterprises
                • A proven track record of closed sales, client satisfaction, & team work
                • Skilled in conducting presentations, online web demos, adhering and adopting a measured sales process
                • Demonstrated ability to accurately manage a multi-channel pipeline and forecast in Salesforce.com
                • Must have strong verbal skills with consultative professional business acumen
                • Must be detail oriented, organized, ethical, responsible, & self-motivated
                • Salesforce CRM experience preferred
                • BA/ BS or equivalent experience
                Zoom Video Communications Company Culture Highlights, Denver:

                • Winner of Comparably's Award for Best Company Work-Life Balance 2019
                • Winner of Comparably's Award for Best Company Compensation 2019
                • Winner of Comparably's Award for Best Company Happiness 2019
                • Winner of Comparably's Award for Best Company Perks & Benefits 2019
                • Sales Department is ranked in the top 5% of companies for Diversity on Comparably.
                • Zoom Video Communications is ranked in the top 5% of companies for Professional Development on
                Comparably.
                • Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably.

                Get an inside look at the Denver office & culture here: https://youtu.be/xlR46BvpIuI

                Check us out with a free download: zoom.us/download    

                Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom! 
              • Thorn is a non-profit focused on building technology to defend children from sexual abuse. Working at Thorn gives you the opportunity to apply your skills, expertise, and passions to directly impact the lives of vulnerable and abused children. Our staff solves dynamic, quickly evolving problems with our network of partners from tech companies, NGOs, and law enforcement agencies. If you are able to bring clarity to complexity and lightness to heavy problems, you could be a great fit for our team. 

                Earlier this year, we took the stage at TED and shared our audacious goal of eliminating child sexual abuse material from the internet. 

                About the Role:

                Thorn uses communications to further our mission in a number of ways. The Senior Manager, Communications will be responsible for developing and executing a comprehensive communications strategy to 1) elevate Thorn’s corporate reputation across diverse audiences, 2) position the organization as a thought leader within the issue space, 3) drive product awareness and consideration amongst tech industry decision-makers, and 4) advance government policies that support our work to protect children. Reporting directly to the Head of Marketing, this unique role also partners across Government Affairs, Product and Programs. 

                The Senior Manager, Communications will join a passionate, dedicated, innovative and ambitious team committed to doing whatever it takes to eliminate child sexual abuse. The right candidate is fierce, motivated by challenges, and actively seeking the most rewarding experience of their life.

                What You’ll Do:

                • Develop, oversee and implement a strategic communications plan in alignment with an annual Marketing plan and in close collaboration with colleagues across Government Affairs, Product and Programs teams. 

                • Cultivate and maintain strong relationships with consumer, tech, issue and policy press. Drive year-round proactive strategy to secure high-value press placements for Thorn around key issues. 

                • Synthesize complex issues related to Thorn’s work to move diverse audiences - including tech leaders, policy-makers, NGOs, and the general public - to action. 

                • Manage inbound press requests, make recommendations on media engagement, write talking points, brief participants, and manage all press pieces through to placement, including impact tracking. 

                • Develop press announcements, releases, internal communications, executive/spokespersons briefs and oversee a variety of press events. 

                • Ensure our key messaging, narratives and FAQs scale across audiences. 

                • Develop a robust set of metrics by which to track success and drive bottom-line accountability for all communications efforts. 

                • Plan and manage agency resources in the execution of press placements and events. 

                • Secure strategic speaking opportunities and appearances for key executives and spokespersons at high-profile events in the U.S. and internationally. 

                • Plan and oversee press visits and other in-person press cultivation opportunities. 

                • Manage crisis communications as needed, maintaining a current risk analysis and crisis comms plan across key issues. 

                • Serve as a key business partner to all cross-functional business leaders, understanding the distinct communications needs of each function and the key role each plays in Thorn’s overall success. 

                Skills We’re Seeking:

                • An unwavering commitment to putting the children we serve at the center of everything you do.

                • 10+ years of communications expertise with the ability to quickly learn new issues and industries.

                • Proven record of success in developing and executing 360-degree communications strategies.

                • Proven solid relationships with major press outlets including print, digital and broadcast media. 

                • Ability to communicate complex subjects in a simple, accessible, compelling manner.

                • Impeccable writing, editing, presentation, and oral communication skills.

                • Experience working cross-functionally in a product/service-driven organization where communication results are directly tied to business metrics. 

                • Experience managing agencies and creatively resourcing needs to achieve business goals on a budget. 

                • Experience successfully planning and executing communications plans at the product and brand levels. 

                • Tech sector, government affairs experience/knowledge is a plus. 

                • Experience working in start-up, early and high-growth business is a plus. 

                • Calm, resourceful, critical thinker who thrives at problem-solving on a nimble, goal-oriented team.

                • Transparency and integrity in all actions, demonstration of good judgment and keen instincts, strong team player

                • Positive attitude, mission-driven, and self-directed.

                Thorn is a strong and flexible team because of the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity, and expression, language, hobbies, etc. We strongly encourage women, minorities, and people from underrepresented backgrounds to apply. Your skills are needed here.

              See 30 more Marketing / Sales jobs
            • Product (18) Product rss feed

              • iStreamPlanet (US only)
                Today
                While we have offices in Seattle and Las Vegas, we are seeking the best talent to join our team and will consider Remote/Telework options for candidates located anywhere in the US. 

                Come make an impact at one of the largest streaming platforms in the world! 

                We’re looking for talented people to help us reinvent live television for the digital age. We’re focused on delivering great consumer and customer experiences using modern cloud technology. We value a healthy team environment built on collaborative problem solving, continuous learning, and iterative development. We love cognitive diversity because of the exceptional customer outcome it creates. We trust one another because we’re aligned on a positive growth-mindset. 

                If you love working with a team that is passionate about what they do and how they do it; if you seek a fun work life that fosters an environment of professional and personal growth while celebrating people of all backgrounds, orientations, and identities; we want to meet you. 

                The Job 

                As a Senior Product Owner with iStreamPlanet, you will own the roadmap and execution for your product end-to-end. You will operate as a subject matter expert on the technical capabilities of your product, and will work directly with customers, engineers, and fellow Product Owners to define the features, priorities, and go-to-market strategy for your team. Your ability to lead both strategically and tactically will drive the success of your team and significantly impact the momentum of iStreamPlanet as a whole. 

                Responsibilities 
                • Scope and deliver large-scale projects end-to-end, including requirements gathering/translation, prioritization, dependency identification, timelines and milestones, definition of exit criteria, and management of work through to completion. 
                • Improve the efficiency of the engineering team by defining implementation requirements and removing non-technical roadblocks. 
                • Manage customer expectations regarding team roadmap and any schedule changes. 
                • Own issues and bottlenecks to resolution: provide escalation, make appropriate trade-offs, commit to and meet delivery deadlines. 
                • Define and report on key service metrics to company peers and executives. 
                • Define pricing for public features. Balance revenue against service costs to ensure profitability. 
                • Lead sprint planning and daily standups. 
                • Build relationships with engineering teams, operations teams, and customer business and technical teams. 
                The Essentials 
                • Proven ability to work and problem solve independently and collaboratively while organizing workload and priorities. 
                • Demonstrated history of high-quality execution, technical innovation/adaption, and initiative. 
                • Ability to manage competing priorities and customer relationships in a complex, dynamic environment. 
                • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior engineers and executives.
                • 7+ years of product management & leadership experience on a technical team. 
                • Bachelor’s degree or equivalent, preferably in a technology or analytical field. 
                • Ability to travel ~10%.  
                The Perks 
                • Flexible work hours and work from home options. 
                • Accessible and transparent leadership team. 
                • Paid time off every year to volunteer and generous parental leave. 
                • Medical, dental, vision benefits, 401(k) plan with a company match. 
                • Part of the WarnerMedia family of powerhouse brands. 

                 

                Who We Are 

                iStreamPlanet is one of the largest streaming platforms in the world for broadcasters; doing thousands of events a year such as March Madness, World Cup, and even the Olympics. You probably have not heard of us but we power some of the most well-known media brands in the world. Our mission is to provide a one-stop platform for the media industry as they convert from traditional broadcast to all online streaming over the next decade. We are backed by giants such as WarnerMedia (owners of Warner Brothers, HBO, Turner, etc.) and are at the heart of changing how you get your sports and entertainment in the future. 

                iStreamPlanet Co., LLC is an equal employment opportunity employer. iStreamPlanet does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. 

                 

              • Imagine a product that reached over a million users without a sales team. That same product is at the edge of where careers are headed, where every person becomes their own brand with limitless growth potential ahead. That's the opportunity at vidIQ – an infinite market, a large and highly engaged customer base, and the chance to help build vidIQ's sales and growth engine from the ground up.

                Intro
                Why this Role?

                1. Join a truly global, remote team: Work from anywhere! Have co-workers all around the world. Get the opportunity to travel for events and company meetups.

                2. Build a product people love that solves real problems: Creators around the world use vidIQ to manage huge 8 figure subscriber YouTube channels – but your friends and family just starting out on YouTube use it to gather ideas, find opportunities, and dig into what's working for these mega channels.

                3. Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with products to inform what we do next.

                4. Join a fantastic team at a magical time: We've hit profitability and over a million users with a small team, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here.

                5. Elevate your skills as we tackle our most impactful challenges: We continually re-invest back into our company and our team members we practice continuous never ending improvement— and there's so much more to do and learn.

                Company Mission

                We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

                Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful, how they build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities by just using vidIQ.

                We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.

                The Product

                The best way to understand vidIQ is to play with the product: www.vidiq.com/extension

                We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or academy, it's the education every creator needs to be successful. We're also known as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available.

                So, what will you do at vidIQ in this Director, Product Management role?
                • Establish shared vision and product strategy across the company
                • Build consensus on priorities leading to product execution
                • Lead the ideation, development, and launch of innovative products
                • Work with a world-class cross-functional team, including engineers, content strategists, data scientists, product designers and user experience researchers distributed across the globe
                • Grow a team of product managers, while also expanding existing product work streams
                • Use quantitative data, usability studies, research and market analysis to drive product innovation
                • Define and measure quantitative metrics for product and team success
                • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
                This might be for you if...
                • You have a track record of driving measurable results through influence
                • You’re hardworking and goal-oriented
                • You have a tireless positive attitude
                • You have a growth mindset and view challenges as learning opportunities, not failures
                • You practice the continuous improvement formula for your personal development
                • You have an incredible amount of empathy
                • You love getting to know new people and helping them solve their business problems
                • You have experience developing marketing, knowledge management, sales, productivity, or other applications and platforms
                • You have experience managing an organization of product managers, including building and growing the team
                • Experience working with or in support of diverse communities
                FAQ
                What benefits can I expect?
                -This is a 100% remote position, work from anywhere you like.
                -A flexible work schedule where you decide which hours to work. We expect an average commitment of 40 hours per week.
                -We offer a generous vacation policy of taking time when you need it.
                -Most team members take 4–5 weeks of time off per year.
                -Team retreats every year! Past trips have been to Spain, Portugal, and other amazing places.
                -Work with amazing people around the world.
                -Huge impact in the Creator Ecosystem.
                -Matched or exceed market salary in the country you live in.
                -Support your professional development and will pay for relevant courses and conferences
                Apply

                If you’re excited about this, we’d love to talk to you. Use the “Apply for this job” button below to get in touch with us.


              • Because you belong at Twilio

                The Who, What, Where and Why

                Twilio IoT is one of the fastest growing businesses at Twilio and as we embark on our next phase of growth, we are seeking a Sr. Product Marketing Manager, who can own positioning and shape our narrative in the market. As a senior member of the team, you will be responsible for understanding our products, customers, market alternatives, and the market trends to establish Twilio IoT’s differentiated leadership position. Reporting to the Head of Marketing for Twilio IoT, this is a critical position with an incredible opportunity to have an impact on Twilio's success.

                Who?

                Twilio is looking for a leader who lives the Twilio Magic and has a demonstrated track record of driving product success. 

                You have:

                • Understanding of the IoT stack, from embedded devices and connectivity to cloud services. 
                • Technical background with an engineering degree and/or product management experience. 
                • Experience gathering and analyzing customer insights, competitive intelligence and market trends.  
                • History of category creation, thought leadership and shaping the narrative in the market.
                • Track record of partnering with product to develop product strategy and roadmap.
                • Strong communication, story-telling, writing, content-creation and presentation skills with the ability to take the complex and make it simple.
                • Experience presenting at the C- level to customers and prospects, as well as to analysts and the press.
                • Experience leading product launches, from crafting pricing and messaging to managing the launch tactics. 
                • A data-driven mentality with strong analytical and research skills.
                • A hands-on leadership experience, from strategic thinking and planning to project managing and executing, you can do it all.

                What?

                As a Sr. Product Marketing Manager, you will live the Twilio Magic values:

                • BE AN OWNER: Own the Twilio IoT positioning and category creation. 
                • WRITE IT DOWN: Craft the story and narrative we want to tell in order to drive product preference and customer adoption and ensure it is reflected in all our communications, including website, case studies, whitepapers and sales pitches.    
                • DRAW THE OWL: Analyze the customer insights, market alternatives and work with product teams to define the product’s sustainable competitive advantages, positioning, and messaging. 
                • BE BOLD:  Define the positioning and narrative that breaks through the clutter of noise and crystallizes why Twilio IoT is the superior choice. Evangelize and advocate the narrative in the market with customers, analysts and media. 
                • WEAR THE CUSTOMER’S SHOES: Gain a deep understanding of the customer buy team (both the business and technical buyers) and buying journey and effectively disseminate the lessons learnt into the product strategy, roadmap, messaging, content, and sales strategy.  
                • RUTHLESSLY PRIORITIZE: Be able to manage conflicting priorities from the various senior stakeholders and execute each committed program/initiative well. 
                • DON’T SETTLE: Be continuously testing and learning to improve how we position our portfolio and go to market better.

                Why?

                Twilio IoT is transforming the way companies connect and manage their IoT devices. We are empowering developers to build any IoT solution they can imagine on a scalable, trusted and flexible developer platform. The IoT team is one of the coolest and fastest growing Business Units within Twilio. The IoT Product Marketing team at Twilio is responsible for driving the market success of our IoT product line through world-class messaging and positioning, and storytelling that is rooted in deep customer and market insights.

                Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

                Where? 

                While working remote, you will still enjoy our incredible perks: monthly Kindle book reimbursement, monthly gym reimbursement, unlimited PTO, monthly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook. 

                About us:

                Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

                Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

              • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

                Our team is in search of a Lead Product Manager, Studio to power our screen design editor, InVision Studio. 

                About the Team

                We’re looking for experts who can turn product ideas into reality and strategize to deliver a diverse suite of products for millions of customers, from the small to the behemoth. We’re excited by challenges of scale—both the number and size of customers—and a diverse set of products. If you’re looking for variety, we have it.  We’re motivated to not only deliver the best products, but also to personally achieve. At InVision, we are already leading design collaboration. We’re looking for someone to help us make the end to end design creation, sharing, and collaboration experience magically frictionless. As the Lead Product Manager, you will partner with our engineering and design partners to set strategy, vision, and roadmaps for the team, balancing technical trade offs, customer requests, and market trends. 

                What you’ll do

                • You will articulate user problems and product needs, iterating with a core team of design and engineering experts as well as stakeholders in research, data, support, sales, and marketing
                • You’ll take on the role of a player-coach, balancing strategy and execution among your group
                • You’ll work with engineering partners to scope solutions, evaluate strategies, and ensure quality 
                • You’ll manage the roadmap for our product area, refining feature ideas and maintaining existing features to drive business goals
                • You will coordinate across teams to maintain product and strategy alignment, eliminating surprises and finding creative ways to make the “whole greater than the sum of its parts”

                What you’ll bring

                • You have 7+ years as a Product Manager or similar role
                • Experience working within a Design Thinking, Design rich background ideal
                • Experience with SaaS strongly preferred
                • You have a successful track record of diving into big projects and managing them from start to finish
                • You’ve managed or mentored a small team of product managers
                • You take a metrics-driven approach to product development and growth
                • You have the ability to engage with end-users, conduct user research, and intelligently integrate findings into your work
                • You thrive in a variable and demanding startup environment

                About InVision:

                InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

                The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

                InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

              • 1 week ago

                Thorn is a non-profit focused on building technology to defend children from sexual abuse. Working at Thorn gives you the opportunity to apply your skills, expertise, and passions to directly impact the lives of vulnerable and abused children. Our team solves dynamic, quickly evolving problems with our network of partners from tech companies, NGOs, and law enforcement agencies. If you are able to bring clarity to complexity and lightness to heavy problems, you could be a great fit for our team. 

                Earlier this year, we took the stage at TED and shared our audacious goal of eliminating child sexual abuse material from the internet. 

                About the Role:

                We are seeking a seasoned Product Manager to lead the product development of victim identification applications from beginning to end. You will be on the front lines with our users and be actively engaged with the Law Enforcement community to ensure our applications are utilized to their fullest extent possible.

                The Senior Product Manager has a strong understanding of customer needs and how to translate those needs into solutions while embodying Thorn’s mission. As a Senior Product Manager you are data-driven, intuitive and know the ins and outs of your products within the context of the issue and Thorn at large. You will establish the product vision, roadmap development, and work with the engineering team to deliver on our mission. As a Senior Product Manager you are adept at prioritizing and re-aligning with an ever-changing landscape. You thrive on solving complex problems in creative and innovative ways. Success will require being a team player, and the ability to develop and leverage strong relationships across the organization while balancing priorities, managing expectations, and driving the continuous release of innovative products and features.  

                You’re passionate about driving technical innovation to fight child sexual exploitation.  You are, without a doubt, a creative, business-minded Product Manager with the ability to quickly shift gears between issue and solution, and execution and strategy. 

                What You’ll Do:

                • Define and lead the product roadmap from conception through delivery

                • Represent Thorn’s users by building impactful, personal relationships, championing them and bringing their voice into the product creation process by clearly articulating the ‘why’ behind prioritization. Creating opportunities for engineering to more deeply understand users and needs first-hand.

                • Conduct user interviews across different personas in conjunction with user experience team members

                • Document and synthesize user interviews into well-defined requirements

                • Establish strong working relationships with the Engineering and Product Marketing teams to deliver product strategy

                • Lead product planning meetings 

                • Active participant in retrospectives

                • Analyze and prioritize user feedback and issues making informed decisions while managing expectations between trade-offs  

                • Work with data science and research teams on insights that can inform product intelligence and features

                • Evaluate market trends, industry and competitive strategies to inform decisions on product functionality, pricing and positioning with Product Marketing to support product sustainability

                • Work with Product Marketing on user impact surveys, product messaging and delivery 

                • Develop and conduct user training sessions in person, virtually and in-app

                • Actively engaged with our user base, NGOs and tech companies to stay informed on emerging technology, trends, and potential exploitation

                • Develop and monitor key performance indicators to drive user growth and engagement with an eye on overall product health

                Skills We’re Seeking:

                • Commitment to putting the children we serve at the center of everything you do.

                • Passion, humility, integrity, positive attitude, mission-driven, and self-directed.

                • Dynamic product leader who will rally the team and work in a highly collaborative environment. 

                • Inspired by solving complex social and technical problems with a user-centric lens.

                • Analytical and agile mindset, comfortable using data to drive most of your decision making.

                • Manage disparate information and find common themes, recommend clear paths forward and iterate.

                • 6+ years of software Product Management experience 

                • Proven track record of managing all aspects of product management from ideation to implementation

                • Experience using product development tools (Jira, GitHub, Google Analytics, InVision, etc.) to manage product needs and drive transparency across the organization

                • Excellent communication, collaboration, and organizational skills within a highly distributed team. 

                • Relationship builder and customer savvy 

                • Strong attention to detail and energized by a fast-paced, entrepreneurial, start-up environment.

                • Self-motivated when working remotely.

                Thorn is a strong and flexible team because of the diverse backgrounds of our staff. This includes professional background, subject matter expertise, culture, race/ethnicity, sexual orientation, gender identity, and expression, language, hobbies, etc. We strongly encourage women, minorities, and people from underrepresented backgrounds to apply. Your skills are needed here.

              • Now Hiring: Senior Product Manager
                We are looking for a Senior Product Manager to define and execute the strategic vision for the Gatsby’s Cloud experience.
                About Gatsby

                Named as a Rising Star on the 2019 Forbes 100 Cloud List, Gatsby has quickly grown to be one of the biggest and most exciting open source projects on the web. It aims to build a high-performance, fun to use, accessible, and astonishingly flexible presentation layer for any data source.

                As a remote-first, community-focused team, Gatsby’s core values include transparency (we work in public most of the time); creating a safe, high-trust team; building incredible developer experiences; maintaining a healthy working environment; and helping deliver web experiences that feel amazing to use on every device and connection type.

                Details of this role:
                • Type of work: Full time
                • Location: Remote (preference for UTC-8 to UTC+0)
                Why we’re hiring

                Gatsby’s newest product, Gatsby Cloud, will address the high-demand for more robust features necessary for complex or large-scale sites. As product manager, you will helps set the strategic vision for the Gatsby Cloud experience. You will partner with both internal stakeholders such as engineers, designers, sales, marketing, as well as external stakeholders.

                Why this is interesting

                You will have the opportunity to shape the commercial side of the business, making the already wildly-popular open source framework shine through our hosted cloud product. We need to establish ourselves as the obvious best-of-breed platform for building, deploying, and maintaining Gatsby sites at any scale.

                What you’ll do on a day-to-day basis:
                • Determine what gets built and delivered to customers. You’ll acquire, as quickly as possible, deep knowledge of the customer, of the data, of internal stakeholders, and of the market and industry. Your job is to see the forest and the trees clearly enough to identify the product paths through it.
                • Work directly with engineers to build exceptional products. You will lead the product development process from roadmap development to building, testing, and launching products on time.
                • Balance multiple personas. You’ll own product for a number of different personas that are using Gatsby (content creator & editors, other marketers, execs, agencies). You’ll have to balance their needs and priorities.
                • Balance the business needs and technical constraints by navigating bottlenecks, providing escalation management, and anticipating trade-offs.
                • Own competitive positioning for Gatsby Cloud. The Senior Product Manager owns feature development and documentation that makes a Gatsby stack the resounding preference in web building.
                • Identify and break down complex business problems into smaller solvable pieces that can be clearly communicated to all stakeholders.
                • Advocate for the customer by being a champion for the user experience and having deep customer empathy.
                Experience & Qualities

                You’ll need to hit the ground running, which means the following experience will be necessary.

                • Launched products successfully as a PM in a startup environment. We’re iterating rapidly on a number of fronts, and tend to optimize for quickly getting product in the hands of users (and receiving feedback) over Platonic feature-completeness.
                • Launched successful technical products. While you won’t be directly PM-ing the developer persona, a huge part of the Gatsby experience is the Gatsby CLI and suite of related tools (GraphQL, hot reloading environment, etc). A comfort with technical details is paramount — bonus points for specific knowledge about front-end development and/or CMSs.
                • Great judgment. You will need to consistently manage tradeoffs and evaluate new ideas. These decisions often have a vast impact. As Amazon puts it, “leaders are right. A lot.”
                • Write, speak, and think clearly. Gatsby is a distributed company and relies heavily on crisp and thorough writing. Your ability to get the right feedback and align the company will rely heavily on thoughtful synthesis of internal and external conversations and strategic planning into product documents, and clear communication to all stakeholders.
                • Leverage metrics to focus on value. You have experience using data and metrics to back up assumptions and assertions of business value. You also leverage your strong analytical skills and ability to dive deep to develop a nuanced understanding of your product and customers, and to create effective strategies.
                • Comfortable owning entire products. You will be managing Gatsby’s commercial product. As a product-driven company, a large proportion of whether we hit our annual revenue targets will be whether we’re able to ship enough value to our company.
                • High level of curiosity. The web is an incredibly diverse place with a huge number of different communities. You’re fascinated to learn about the challenges, workflows, and hopes and dreams of a wide variety of people.
                • Trustworthy. A great product manager is trusted deeply by the engineering team. Tech leads and engineering ICs feel comfortable DM-ing their product manager at any time when they run across product questions in their day-to-day work, because they can count on getting accurate, thoughtful, helpful context.
                The best parts of this job
                • Your role will be key to making Gatsby the next way to build on the web—and a technology that enables the next billion internet users. ‘Nuff said.
                • You will lead the production of one of the most highly-anticipated products in the web development space. Freelance developers and enterprise companies alike are eagerly awaiting the launch of Gatsby Cloud---and you will lead it.
                • You will have an opportunity to play a huge leadership role in a high-profile, growing company. Next to the CEO, this is perhaps the most cross-functional role in the entire Gatsby organization. You’ll have the chance to influence the work of almost everyone in the company.
                • You get to interact with an active, open, friendly community of developers that are really excited about building high-performance, fun-to-use websites. Their energy is often infectious, and you will leave conversations with them even more excited about Gatsby.
                The worst parts of this job
                • Product and strategic direction can change. We’re building a whole new area of growth in an absolutely huge potential market. If we’re not changing directions relatively quickly, that would be surprising.
                • You will need to ruthlessly prioritize your workflow. Because our user audience is so diverse, there’s a huge amount of potential things to do at any time. You’ll need to be comfortable with thoughtfully choosing where to focus and communicating that.
                • Stakeholders are dispersed far and wide. The largest clustering of people in one place is 5 folks in our Berkeley office. We have a strong sense of identity and are very close, but if in-person interactions with a large number of people is important to you then this may not be a good fit.
                Benefits
                • Unlimited vacation policy, with a minimum of 15 days paid vacation time
                • Skip the commute with remote work
                • Stock options in a fast-growing startup
                • Amazing health, dental, and vision insurance for you and your family (US only)
                • 3 months of paid parental leave covering both adoption and foster placement
                • Fly to cool locations 3x/year for company-wide meetups
                • Gatsby Sabbatical: 4 weeks paid vacation after 4 years tenure
                Equal Opportunity Statement

                Gatsby is an equal opportunity employer. We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law. Cultivating inclusivity and diversity is a top priority.

                Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Gatsby does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Gatsby.

                 
              • About Kraken

                Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

                About the Role

                Help us scale Cryptowatch, Kraken's professional charting and trading platform. Cryptowatch has grown organically from a tiny weekend project to a popular real-time cryptocurrency charting and trading platform which people rely on all over the world. We are seeking talented individuals to help us expand the product in new directions. There's rarely a boring day in crypto, and we're looking for people who want to be part of this exciting ecosystem!

                You will be in charge of the Cryptowatch Market Data pipeline. You will work with a team to expand a comprehensive data pipeline to dozens of venues, including both crypto exchanges and DEX’s, as well as other financial institutions. You will also be responsible for products which leverage this pipeline, specifically our Alerts system and market data screener interfaces.

                Your performance will be evaluated by the growth and success of our data pipeline, and the related products.

                You will report to the Senior Product Manager at Cryptowatch

                Responsibilities
                • Work with a global, remote team of designers, engineers, and project managers to help deliver a best in class crypto trading platform
                • Lead a culture of customer focus by communicating and building rapport with customers and being the voice of the customer throughout the product development process.
                • Perform competitive analysis
                • Develop product strategy and roadmap using input from customers, internal stakeholders, and competitive analysis
                • Own and prioritize the product backlog including the creation of relevant documents (epics, stories, scope docs, etc)
                • Monitor and report on the performance of the market data pipeline using KPIs
                Requirements
                • Previous experience working with financial market data
                • Familiarity with the crypto trading ecosystem
                • Minimum 1 - 2 years experience in product management
                • Excellent communication skills, both written and verbal
                • Self-starter, with a passion for both learning and teaching
                • Knowledge of project and workstream management tools such as Confluence and Jira
                • Thrive in a fast paced environment, using your organizational skills to always keep team goals in focus
                Nice to Have
                • Have previous experience using workstream management tools such as Confluence and Jira
                • Have experience specifically trading crypto
                We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

                Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

                Learn more about us:
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              • 1 week ago
                As a Data Analyst for Product Growth, you will
                • Lead all things data for a growth team in our Product organization
                • Identify the drivers of activation, monetization, and engagement
                • Analyze large, rich data sets
                • Improve our product which helps 100,000+ developers build and deliver software faster
                About Product Growth Analytics at CircleCI

                You will be a member of CircleCI's data science and analytics team reporting to our director. The data science and analytics team is focused on improving our product experience and building a data-driven product culture.

                You will be embedded into CircleCI's growth practice. The growth practice is four teams spanning Product and Engineering. Each growth team is led by a product manager and supported by an analytics lead (that’s you!).

                Growth teams deliver measurable improvements to our product experience. To do so, they collaborate across CircleCI’s entire organization, including product, design, and marketing as well as application and data engineering.

                What you’ll do:
                • Be a brilliant analyst: Turn business problems into research plans. Leverage data from the data lake, data warehouse, third parties, and source systems. Work confidently with clean and messy data. Aggregate, clean, and explore. Soundly use statistics and probability. Tell compelling stories. Build impactful visualizations. Present insights to peers and executives. Drive action and outcomes. Turn repetitive analyses into dashboards.
                • Lead analytics for a product team: Partner with product managers. Brainstorm ideas, experiments, hypotheses, and roadmaps. Collaborate to fully understand context, needs, vision, and outcomes. Ask smart questions. Set team goals. Define, document, monitor and forecast KPI. Perform root cause analyses on key metrics. Define requirements for developers to improve data instrumentation.
                • Understand our product and customers: Analyze product features, journeys, and life cycles. Drive conversion, engagement, and efficiency across our funnel. Focus on activation, monetization, engagement, and retention. Identify customer characteristics and behaviors. Improve segmenting and cohorting.
                • Leverage a growth toolkit: Define the models, paths, and loops of growth. Identify and prioritize opportunities for incremental improvements. Work in cycles of build, measure, and learn. Define, implement, and interpret A/B tests and other experiments. Educate stakeholders on statistical validity. 
                • Build a growth practice: Scale success. Celebrate fast failure. Mature from one-off tactics to repeatable processes. Define best practices. Embrace not just quantitative, but qualitative; not just analytics, but creative thinking. Define requirements for data engineering to improve data, automation and analytics capabilities. 
                What we're looking for:
                • Three years of analytics experience: At least three years of analytics experience. Prior experience in an analytics role specifically focused on product or growth is highly preferred
                • Experience at a high-growth company: Analytics experience with high-growth businesses. Ideally, those with well-defined, product-enabled funnels and complex, high-volume customer flows.
                • Technical education: A bachelor’s degree in a technical or quantitative field (e.g., Statistics, Mathematics, Computer Science, Engineering, Economics, or Finance).
                • Proficiency across analytics tools: Deep experience with analytical SQL queries (e.g., inner/left/right joins, CTEs, and window functions). Some experience with scripting within a notebook environment, preferably using Python, Pandas and Jupyter. A desire to grow your modeling, machine-learning, and data-science skills. Familiarity with basic statistics (e.g., distributions, experiments, significance testing, and linear regression).  Experience with a major analytics/visualization platform (e.g., Tableau or Looker). 
                • Proficiency across growth tools: Productive with growth tools. Specifically a product or events analytics platform (e.g., Google Analytics, Amplitude or Segment) and an AB testing tool (e.g., Optimizely or  VWO).
                • Right soft skills: Passion for data, discovery, and problem-solving. Curious; confident; open to questioning assumptions and being questioned. Effective communicator across technical and business audiences.  Able to manage stakeholder expectations and work with hands-on executives. Entrepreneurial; fast-moving; able to balance vision and execution; and not easily discouraged. Instinct for value, and focused on the incremental.

                You can work remotely anywhere in North America. You also have the option to work out of our San Francisco, Denver, Boston or Toronto offices. CircleCI is a distributed company with team members across 50+ cities and 13 countries.

                How to apply

                If you’re interested in joining the team at CircleCI, please send a resumé and a cover letter if you’d like to let us know describing what inspires you and why you think you are a good fit for the team. If you contribute to an open-source project, write a blog, or have a presence on the web (GitHub, Twitter, Stack, etc.) we would love to hear about it.

                We know there’s no such thing as a “perfect" candidate. We’re all a work in progress and are growing new skills and capabilities all the time. CircleCI welcomes those who are enthusiastic about learning and evolving, so however you identify and whatever your background, if this looks like a role where you could do work that excites you, we hope you’ll apply.

                About CircleCI 

                CircleCI is the world’s largest shared continuous integration and continuous delivery (CI/CD) platform, and the central hub where code moves from idea to delivery. As one of the most-used DevOps tools that processes more than 1 million builds a day, CircleCI has unique access to data on how engineering teams work, and how their code runs. Companies like Spotify, Coinbase, Stitch Fix, and BuzzFeed use us to improve engineering team productivity, release better products, and get to market faster. 

                Founded in 2011 and headquartered in San Francisco with a global remote workforce, CircleCI is venture-backed by Scale Venture Partners, Threshold Ventures (formerly DFJ), Baseline Ventures, Top Tier Capital, Industry Ventures, Heavybit, Harrison Metal Capital, Owl Rock Capital Partners, and NextEquity Partners.

                CircleCI is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

              • 1 week ago
                We Are…

                Shogun, and we're on a mission to help people create the best eCommerce experiences in the world.

                We were in the Winter 2018 batch of Y-Combinator, we just raised a Series A investment, we have over 10,000 active paying clients, and we're preparing to launch a new product in 2020 (you can read more in Tech Crunch).

                Our teams are fully distributed and global (check out our team page)! We have no office, so we are looking for team members that are comfortable with and motivated by the opportunity to work remotely.

                You Are…

                A Technical Project Manager with a desire to play a key role in a project implementation team and a background in overseeing of all aspects of projects. In this role, you will be working closely with the CTO and Product team setting deadlines, assigning responsibilities and monitoring the progress of projects.

                This role is an opportunity to work both autonomously as a virtual employee and collaboratively with a global team, all while using cutting-edge technologies in a fast-paced environment.

                Responsibilities
                • Collaborate with engineering teams to design, scope, and shepherd features.
                • Research and evaluate specs, project scope, project schedule, in order to keep the project plan accurate, updated, reflective of project changes and facilitate customer acceptance.
                • Conduct kick-off meeting and technical meetings with all key stakeholders in order to announce the start of the project and review the overall project plan, progress, questions and gain consensus.
                • Guide and manage the usage of agile methodologies to simplify project delivery.
                • Create functional specs, project / release plans, and roadmaps.
                • Assign and oversee the daily tasks of technical personnel to ensure we're working toward established milestones
                • Help influence peers / managers and build consensus while dealing with ambiguity.
                • Build mutual trust and encourages respect and cooperation among team members
                Basic Qualifications
                • 2+ years of experience in Technical Project Management.
                • 1+ year with technical project management software such as Jira, Clubhouse and similar.
                • Working experience managing and developing high-performing, inclusive, and mission-driven teams.
                • Proven background in engineering Project Management processes, strategies, and methods.
                • Taking on large, complex problems and breaking them into manageable pieces.
                Preferred Qualifications
                • Computer Science degree or equivalent experience or coursework
                • Clear and precise written and interpersonal communication skills.
                • Effective time management and organizational skills, especially when navigating and solving ambiguous, complex problems.
                We Offer
                • Competitive salary
                • Benefits (vary by location)
                • A highly skilled and dedicated team that is fun to work with.
                • Remote work – We are a fully distributed team that works from anywhere with good internet.
                • Occasionally, we hire on a full time contractor basis to begin with. Team members enjoy the same opportunities for great compensation, full time positions, equity, and consideration, regardless of location.
                Our Values
                • Work in the open: Operate with high integrity and choose what's right over what's easy. Be transparent as a company and with each other.
                • People are People: Treat yourself, colleagues, and customers with dignity, empathy, and respect. Start from a presumption of positive intent.
                • Win and grow together: Strive to be the best, individually and as a team. Support and encourage each other. Seek opportunities for growth.

                Shogun supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class

              • Auth0 (North America)
                1 week ago
                Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

                We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

                Auth0 is looking for a Data Scientist to join our Growth Marketing team.  This role will blend research and application to develop and apply data-centric models that support all aspects of marketing at Auth0.  Additionally, this role will collaborate directly with analysts and business owners in these functional areas to understand their challenges and develop practical solutions.  If you love to work with big data, scaled optimization, probabilistic inference, and machine learning this is the right role for you! 

                The Growth team is an innovative and forward thinking team of analysts and engineers working to impact Auth0’s marketing funnel and user engagement.  This is an individual contributor role but will act with substantial independence in both technical model-building and stakeholder collaboration.
                This role can be based from our Bellevue, WA office or from a remote home office anywhere in North America.

                What You Will Do
                • Work with Growth Marketers to understand best practices and propose strategic ideas and turn them into initiatives for driving growth
                • Define and regularly monitor KPIs, success metrics, and other analytics to maximize our conversion rate across their digital channels.
                • Build models, such as LTV, and help drive strategic and operational changes across all marketing initiatives
                • Collaborate with internal marketing and other cross-company teams to understand challenges and create data-focused solutions
                • Stay abreast of technology trends and best practices in data modeling 
                • Apply creative analytical problem-solving skills to a wide variety of marketing questions to deepen our understanding of campaign effectiveness, customer journeys, and go-to-market performance
                • Collaborate with leadership in marketing and cross-functionally to provide a data-driven viewpoint on strategic decisions
                What You Bring
                • 5+ years of relevant analytics/data science experience in a technology company with at least 3 years leading innovative projects dealing with applications of analytics/data science
                • Deep understanding of multi-channel digital marketing
                • Strong communication ability across multi-functional teams for technical and non-technical audiences
                • Be the expert on emerging or existing Data Science technologies and techniques to enhance Auth0’s marketing efficiency
                • Assist in designing a data and computational infrastructure that can handle near real time model execution, perform machine learning, and batch large scale data for our users including data pipelines, training environments and decreasing production runtime
                • Understanding of computer science fundamentals, data structures, and algorithms. In-depth knowledge of one or more programming languages (including Java, C/C++, Python)
                • Experience in specialized areas such as Optimization, NLP, Probabilistic Inference, Machine Learning, Recommendation Systems
                • Proven experience with large data sets and related technologies, e.g., Hadoop/Spark. Knowledge of SQL is needed
                • Experience with LTV/CAC models, Marketing ROI and Performance management, Attribution models, digital and paid media analysis
                Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

                We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

                Join us on this journey to make developers more productive while making the internet safer!
              • Great Minds, a rapidly growing challenger brand in the PK-12 instructional materials space, seeks an experienced Math Writing Editor.

                COMPANY PROFILE

                Great Minds, a mission driven Public Benefit Corporation, brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning. Our English curriculum, Wit & Wisdom®, Eureka Math™ and PhD Science™, all support teachers as they take students beyond rote learning to provide a deeper, more complete understanding of the humanities, mathematics, and the sciences. Founded in 2007, Great Minds now employs more than 600 people.

                For additional information please visit: www.greatminds.org

                OUR MARKET POSITION

                Great Minds’ Eureka Math is the most widely used curriculum in the history of American education. It enjoys an unrivaled 40+ net promoter score. Eureka and its sister products, Wit & Wisdom English and PhD Science, embrace much higher expectations for all students and all teachers. In a market dominated by scripted, procedural materials that drive expectations down, Great Minds produces curricula that celebrate knowledge, respect the craft of teaching, and acknowledge the true capabilities of students.

                Responsibilities

                The Math Writing Editor ensures that all Eureka Math content—including print and digital curricula, professional development presentations, and public-facing documents—meets our quality standards for clarity, readability, voice, and tone by identifying areas for improvement and making revisions. A successful Math Writing Editor demonstrates command of the English language, fluency with elementary and/or secondary mathematics, strong communication skills, and attention to detail.

                Requirements

                • Ensure the quality and consistency of writing in Eureka Math content.
                • Demonstrate editorial sensibility, including the ability to
                  • edit and attend to precise, academic language,
                  • ensure the appropriate voice and tone,
                  • identify specific areas in which content should be revised, and
                  • apply and give constructive feedback.
                • Adhere to
                  • the Great Minds Editorial Style Guide,
                  • the Eureka Math Style Guide, and
                  • the Chicago Manual of Style (CMOS).
                • Work collaboratively with teams within the department, including content developers, math auditors, and managing editors.
                • Four-year or advanced college degree, preferably related to Math Education or English
                • Minimum 3 years of experience as an editor of curricula or other publications
                • Superior technical writing and editing skills
                • Fluency in elementary and/or secondary mathematics
                • Familiarity working with CMOS
                • Ability to adapt to the organization’s style, voice, and tone
                • Exposure to Prekindergarten­ through Grade 12 reading (e.g., Lexile) and comprehension levels
                • Meticulous eye for detail while keeping a global perspective
                • Strong communication skills

                Ideal Attributes

                • Experience as an editor for a mathematics publication
                • Classroom teaching experience, preferably in mathematics education
                • Efficiency and organization across multiple projects
                • Personal accountability, urgency, and persistence in completing high-quality work products
                • Flexibility during periods of rapid change
                • Appreciation for, and adherence to, a task- and deadline-driven work flow
                • Passion for quality resources within the Prekindergarten through Grade 12 educational system
                • Growth mindset and a welcoming attitude toward constructive feedback
                • Self-motivation to thrive in a remote work setting
                • Familiarity with Microsoft Office Suite, Equation Editor, and Adobe Reader
                • Ability to learn new technologies quickly

                Details

                • Full-time regular position
                • Remote position
                • Excellent benefits package

                A cover letter and resume are required to be considered for this position.

                If selected for an interview, a salary history and background check will be required.

              • 2 weeks ago
                About Kraken

                Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

                About the Role
                 
                *Please note, although this is a remote job, hours of work based on EST*
                 
                The Business Operations & Strategy team works cross-functionally across the company, focusing on high-impact strategic projects and data analyses. As a Strategy Manager you will be responsible for driving Kraken’s strategy by generating key insights to make critical strategic decisions.
                 
                You should be an ambitious individual who is excited by the challenge of solving tough, often ambiguous problems in this dynamic space. You should have the capabilities to independently manage projects from end to end without significant support and work cross-functional to get to a recommendation and execute on it.
                 
                You will be responsible making well-informed recommendations on the difficult questions we face by generating insights from data analysis and other creative means. You will need to communicate your findings and recommendations verbally and in concise, actionable reports. Intellectual curiosity and a desire to learn everything cryptocurrency are a requirement for this role.

                Responsibilities
                • Drive and own strategy projects from start to execution
                • Be an integral member of the BizOps & Strategy team in developing the insights needed to chart the strategic direction and priorities of Kraken
                • Structure complex and often ambiguous strategic problems for Kraken’s leadership team
                • Analyze and understand all dimensions of the cryptocurrency ecosystem, and develop perspectives on relationships, opportunities and risks
                • Develop and execute strategic and ambitious analyses to support strategy decision-making and to identify new organic and inorganic growth opportunities
                • Develop metrics, analytics and insights to drive growth in key areas of the business, including pricing, product development, geographic expansion, ancillary services, M&A
                • Conduct impact and ROI analyses to support prioritization of strategic initiatives across all key areas of the business, including sales and marketing, product development, operations, back office, etc.
                Qualifications
                • Strong strategic, creative thinking, and analytics skills
                • Experience managing a full project life cycle
                • Ability to analyze large amounts of information and data quickly and effectively to reduce complexity and make actionable recommendations
                • Ability to establish strong working relationships across all levels of management, and to work collaboratively and independently
                • Effective at communicating complex topics and influencing others
                • Creativity, adaptability, tenacity, a sense of urgency and hands-on, roll-up your sleeves work ethic
                • Strong verbal, written and interpersonal communication skills
                Minimum Requirements
                • 5-10 years of full-time work experience
                • Interest in crypto and desire to develop expertise in the field
                • Interest in trading and/or exchanges
                • Excellent research and analytical skills, familiarity with PowerPoint/Keynote, and advanced proficiency in Excel
                • Strong teammate that works well with various functions across the organization
                • Self-starter that is capable of pushing forward projects independently
                • Experience in trading, entrepreneurship, strategy consulting, private equity, investment banking, venture capital, or strategy roles in the financial services or technology industries
                Nice to have
                • Advanced Excel modeling, experience managing analysts / associates, trading experience, deep crypto industry knowledge
                We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

                Check out all our open roles at https://jobs.lever.co/kraken. We’re excited to see what you’re made of.  

                Learn more about us:
              • 3 weeks ago
                Thycotic, a global leader in IT security, is the fastest growing provider of Privileged Access Management solutions that protect an organization’s most valuable assets from cyber-attacks and insider threats. Our mission is to make self-sufficient security champions, by making security tools people love to use that make privilege management achievable for everyone.

                The results show:
                 --We have over 10,000 customers worldwide ranging from mid-sized organizations to Fortune 100 companies and are adding hundreds of new customers every quarter.
                 --We are growing at twice the rate of the overall PAM market (50% vs 25%).
                -- We are among Inc. 5000 Fastest Growing Companies six years in a row.

                Position Summary
                The role of the Project Manager II is to manage Thycotic’s large packaged and custom projects, from prior to the sale of the project, until completion of the project. This includes helping arrange scoping calls, and facilitating statements of work prior to the sale, and then after the sale, facilitating the kickoff calls/meetings, and managing the scope, schedule, budget, resources and timely delivery of deliverables during the projects.

                In addition, it includes ensuring that projects are completed as close to the originally stated timeline as possible, and within the initial budget, or if that’s not possible due to changing conditions, ensuring that clients are notified in a timely manner of scope changes that may impact the timing, scope, or cost of a project. The Project Manager II works closely with consultants, architects and coordinators in the Professional Services team, and with staff from other departments within Thycotic including Technical Support, Project Management, and Sales.

                This position will report to the Director of Professional Services, International. Ideally, the candidate will be located in the United Kingdom or Germany however candidates in other EMEA locations will be considered.

                Key Responsibilities
                • Work with technical consultants and architects from both Thycotic and Thycotic’s services partners to: facilitate services project scoping calls, introductory calls, regular status and other meetings; create Statements of Work associated with these projects; manage project scope, schedule, budget, resources and deliverables from inception to execution; facilitate and document requirements; enforce the Global Professional Service Delivery Methodology.
                • Ensure timely kickoff calls with handoff and set clear expectations for each project, including: ensure that key KPIs including budget, schedule, etc. are maintained; ensure timely change requests are submitted; keep PS management team informed of projects requiring intervention.
                • Use project management software such as Smartsheet or Microsoft Project to create clear project plans for larger projects, including tasks, sub-tasks, dependencies, resources, and timeframes.
                • Collaborate with the Customer Success team to keep them informed about engagements in accounts that they manage.
                • Collaborate with Sales, and PS leadership to keep them informed about engagement status, any blockers, or important issues that require intervention.
                • Work closely with clients’ project managers to ensure that there is a joint understanding of the scope, timeframe, and deliverables of the project, including scope changes.
                • Work closely with the Global Director of Project Management to align processes and methodology.
                Skills and Requirements
                • Bachelor’s Degree or higher in a technical or communications field or equivalent experience – Project Management related degree is a strong plus.
                • PMP, Prince2 or similar PMI certification.
                • 5+ years of full-time work experience doing project management work for software or IT companies.
                • Cyber Security Project Management a plus.
                • Excellent verbal and written communication skills.
                • Ability to effectively manage multiple tasks and competing priorities.
                • Proven ability to effectively engage and work with clients, sales, consultants, and other technical roles such as support engineers.
                • Solid experience with a project management tool such as Microsoft Project, SmartSheet, Trello, etc., Microsoft Word, and Microsoft Excel.
                • Experience using a Customer Relationship Management system such as SalesForce. 
                Why Work at Thycotic?
                We’re passionate problem-solvers doing our part to make the world a safer place. We invest in people who are smart, self-motivated and collaborative.
                What we offer in return is meaningful work, a culture of innovation and great career progression!
                Thycotic was awarded “Best Places to Work” in 2019 in recognition of the hands-on experience and growth opportunities available here, as reported by employees.  A focus on employee advancement and our ethos of respect are just some of the reasons why people love working here!
                Thycotic is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.
                Upon conditional offer of employment, candidates are required to complete a criminal background check and drug screen per Thycotic employment policy.
              • 1 month ago

                At airCFO, we believe that startups are building the future each and every day. For most of our clients, the most limited resource is time. airCFO saves our clients’ time by managing their accounting, tax & finance functions so they can focus on building a successful business. airCFO helps startups build their finance, tax & accounting functions to scale with efficient processes and tools that gives them insight into their financial performance. Our vision is to become the nation’s most respected financial partner for startups -- serving organizations from Silicon Valley to NYC.

                Due to increasing demand for our services, we are hiring Senior Accountants! If you are an Accountant with passionate working with fast growing high-tech startups, if you want to enhance your knowledge and skills working with multiple clients in a variety of industries, come and join our team of accounting and financial professionals.

                What our Senior Accountant do:

                The Senior Accountant is the core of our accounting team ensuring timely and accurate financial deliveries every day. During your tenure as Senior Accountant, you will demonstrate and develop your capabilities in the following areas:

                • Onboarding new clients and getting accounting systems set up

                • Maintaining cloud-based accounting systems to keep client’s day-to-day operation running smoothly

                • Preparing reconciliation schedules, such as: prepaid expenses, fixed assets, accrued liabilities/expenses, deferred revenue

                • Managing multiple client engagements, ensuring clients’ monthly financial packages are delivered timely, accurately, well-presented

                • Preparing tax filings related to W2s/1099s/3921s

                • Assessing client’s financial/accounting processes, propose improvements, and manage implementation of those improvements

                • Conducting monthly call with clients to review financial results, discuss forward-looking financial projections, and offer guidance on accounting matters

                • Managing outsourced functions

                • Working with clients' other external parties, such as auditors and tax advisors to provide necessary support during auditing and year-end tax filing

                • Developing relationships and establishing airCFO as a trusted advisor

                • Working with other service lines in developing an integrated service package

                Qualifications:

                • Bachelor's degree or equivalent experience required - Accounting or Finance preferred

                • 2-3 years of experience in corporate accounting, general accounting or financial analysis

                • Familiarity with GAAP and accrual accounting, CPA/CMA certification preferred

                • Strong attention to details

                • Strong written and verbal communication skills

                • Strong Excel skills

                • Solid working knowledge in QuickBooks/Xero is a big plus

                • Demonstrated project management and client relationship management skills

                • Ability to be proactive and in-tune with clients' needs

                We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes. If you’re serious about managing an accounting advisory team and ready to take on some of our clients’ most complex issues, this role is for you.

                You'll thrive here if:

                • You’re an independent, initiative problem solver, and critical thinker with an entrepreneurial spirit and passion for tech startups.

                • You won’t rest until our clients are 100% satisfied.

                • You’re not interested in working in a cubicle and you have strong passion in working either at or for a startup.

                • You’re willing to roll up your sleeves and wear different hats when needed.

                • You’re a sponge for learning new things. You'll be exposed to many business models, concepts, and leadership styles; learning that will serve you well no matter where your career takes you.

                What we offer:

                • Flexible working environment. We don’t care where you do your best work - whether that is in the office, at home or in a coworking space. We’re distributed across the US and we’re proud to be able to hire talented individuals regardless of their location.

                • Competitive compensation. We offer competitive compensation package commensurate with your experience and skills.

                • Growth. We are a profitable and growing consulting startup with a proven business model. As we continue to scale, opportunities for growth will arise.

                • Networking and Exposure. With close-knit ties to the Cleveland, Midwest and Silicon Valley startup scenes, you will have the opportunity to work with these companies directly. We have clients all over the country with over 60% of our clients based in Silicon Valley and San Francisco bay area.

                • Event Attendance. Our team attends conferences such as Startup Scaleup, Female Entrepreneur Summit, TechCrunch Disrupt and more from Cleveland to San Francisco. As part of our team, you could join and make lasting connections.

                • Unlimited PTO. We empower our team to be proactive about their personal and professional health by offering Unlimited PTO.

                • Comprehensive Benefits. We offer 401(K), healthcare insurance, dental and vision insurance. We also offer stipends for personal wellness, learning and development, and office setups.

                Additional Details: Applicants will be subject to a background check and employment reference check at the expense to airCFO.

                EQUAL OPPORTUNITY EMPLOYER:

                airCFO is an Equal Opportunity and Affirmative Action Employer. It is the policy of airCFO to not discriminate against any job applicant or employee based on age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, gender identity, national origin, or protected veteran status or any other protected status. This policy includes but is not limited to the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff, or termination.

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