Remote engineering Jobs in February 2020

231 Remote engineering Jobs in February 2020

Post a job
  • Hottest Remote Jobs

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • My name is Keith Corso and I started BusRight in an effort to create safe and efficient school bus systems. Over the past 3 months, we have signed on the 9th largest bus company in the US, hired 3 rockstar remote developers, and closed our pre-seed financing round.

      We are looking to hire an iOS engineer who has experience with Swift & the latest iOS and watchOS APIs. We are open to chatting about full time and part-time opportunities regarding this position – we are flexible!

      Looking forward to hearing from you,

      Keith Corso - [email protected]

    • 6 days ago

      Howdy 👋 We’re the folks at SkyVerge, where we build products (like Jilt and WooCommerce Memberships) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 34 people distributed all over the world.


      We’re looking for a full-stack engineer to join our growing engineering team and build fast, secure, and maintainable code in PHP.


      You should be...

      • Experienced with PHP and JavaScript, ideally in a WordPress-specific role

      • Able to translate technical descriptions into detailed engineering implementation tasks

      • Detail-oriented & curious, with a drive to understand and solve technical challenges

      • A self-starter, able to work in a remote environment without constant supervision

      • Committed to constant improvement, learning, sharing your knowledge, and building meaningful relationships as a member of a highly efficient, fast paced team

      • Excited to work in a team oriented environment with an emphasis on growing and helping one another


      Bonus points if you also have…

      • WooCommerce experience

      • Experience with payment gateways, especially integrating with their APIs

      • Experience with front-end frameworks like React

      • Experience working in an Agile development team


      You’ll be responsible for…

      • Building features and fixes based on well defined specifications for multiple products

      • Investigating and fixing bugs reported by users or support team members

      • Performing user testing on your own code and providing code reviews to team members

      • Participate in the full development lifecycle from research and planning of engineering implementations to QA and deployment

      • Adding to our internal wiki/documentation

      • Assisting our support team with troubleshooting challenging issues

      • Contributing to our own open-source code (like our plugin framework) and the wider community, like WooCommerce and WordPress


      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do

      • A team oriented approach focused on helping everyone grow

      • Competitive salary

      • Annual company retreats (read about our last adventure in Scotland!)

      • Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

      • Transparent culture (check out our team wiki)


      Curious to hear more? Learn more about the position and apply here. Applications accepted through March 6th. We can’t wait to meet you!


      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • Close (American or European Time Zone)
      1 week ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 10 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • 1 week ago

      Job Opening: Backend Platform Engineer

      We’re looking for someone to join our Platform Engineering team at Ferrum. Are you interested in building services to help hospitals detect and eliminate the millions of medical errors that occur every year? If so, read on.


      About You

      You have experience solving challenges with microservices and scaling systems securely. You are comfortable building robust applications with Go or similar languages, Docker, PostgreSQL, Linux, and more in complex systems. Your significant experience interacting with and developing APIs provides a framework for creating both internal and external facing endpoints. 

      You love efficiency and automation. Your work at Ferrum will have a huge impact on the business. You understand that automation and infrastructure pays dividends. You take pride in creating tools to help the team perform at a high level and scale to new challenges.

      You communicate and document everything. At Ferrum, we are a distributed remote team. A culture of sharing and documentation allows everyone to seamlessly work together. Further, for FDA and other healthcare regulatory approvals our documentation of development, testing, and validation must be airtight. 

      You take ownership of a project from ideation to delivery and maintenance. Your experience provides a framework for you to work independently on multiple initiatives as both the end-to-end owner and as a contributor to features. You take pride in creating services that are easy to debug and maintain.

      You want to make a positive and lasting impact on the world. You understand that technology has the power to improve people’s lives and enrich our society. You see the inequality in your own community and around the world and you look to change it. 


      What You Will Do

      Ferrum is a distributed, fast-growing company so you will be wearing many hats and pitch in on different components and projects across the organization. That said, here are some examples of what you’ll do:

      • Scale up the platform and integrations between machine learning algorithms and the pipeline

      • Design and build the APIs interfacing the data pipeline and machine learning services

      • Building security tools to protect sensitive patient data throughout the data pipeline

      • Optimize bare-metal appliances to meet the high performance needs of the application

      • Provision infrastructure for the secure services coordinating on-premise and cloud-hosted services


      About Ferrum

      Medical errors kill 6 million patients every year and are the third leading cause of death worldwide. Ferrum provides doctors with an automated quality management system and machine learning marketplace that ensures they catch and fix medical errors before they affect patient care. The service does not affect physician workflow, takes less than a day to install, and is delivered via a secure appliance so patient data never leaves the hospital. Ferrum has been deployed at hospitals in multiple countries around the world. We are a highly technical team led by experienced founders who have built, funded, and scaled successful healthcare technology companies previously. 

      Salary: $95,000


      To apply to this position, please send an email to [email protected]

  • Software Development (116)

    • My name is Keith Corso and I started BusRight in an effort to create safe and efficient school bus systems. Over the past 3 months, we have signed on the 9th largest bus company in the US, hired 3 rockstar remote developers, and closed our pre-seed financing round.

      We are looking to hire an iOS engineer who has experience with Swift & the latest iOS and watchOS APIs. We are open to chatting about full time and part-time opportunities regarding this position – we are flexible!

      Looking forward to hearing from you,

      Keith Corso - [email protected]

    • JOB DESCRIPTION

      The Full Stack Web Developer (FSD) will be responsible for designing and developing a web-based biomechanics analysis platform tailored specifically for the company’s markerless motion capture and video data. The aim of this project is to develop a web-based platform, accessed through the company’s website, to aid front office personnel, coaching staff, and players in the analysis, visualization, and reporting of KinaTrax’s data. Additionally, the FSD will support future web development initiatives of the company.

      ESSENTIAL JOB RESPONSIBILITIES

      The FSD performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

      • Designing and developing a web-based biomechanical analysis platform tailored specifically for use with the company’s markerless motion capture and video data.

      • Developing front end website architectures.

      • Designing user interactions on web pages.

      • Developing back end website applications.

      • Creating servers and databases for functionality.

      • Ensuring cross-platform optimization for mobile devices.

      • Ensuring responsiveness of applications.

      • Working alongside biomechanists and data scientists for core functionality.

      • Working alongside graphic designers for web design features.

      • Designing and developing APIs.

      • Troubleshooting, debugging, and upgrading software.

      • Designing and developing security and data protection measures.

      • Seeing through a project from conception to finished product.

      • Meeting both technical and consumer needs.

      • Writing technical documentation.

      • Staying abreast of developments in web technology.

      • Supporting the company’s future web development initiatives.

      • Designing and developing unit tests.

      • Participating in code reviews.

      QUALIFICATIONS & REQUIREMENTS

      The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities, would be acceptable, subject to any legal and/or regulatory requirements.

      • Degree in Computer Engineering, Computer Science or equivalent disciplines.

      • Proficiency with fundamental front-end languages such as HTML, CSS and JavaScript.

      • Proficiency with Angular JS and familiarity with other JavaScript frameworks such as React.

      • Proficiency with ASP.NET Core and familiarity with other server-side languages such as Python, Ruby, Java, and PHP.

      • Proficiency with MySQL and familiarity with other database technologies such as MSSQL, Oracle and MongoDB.

      • Proficiency with Microsoft Visual Studio.

      • Proficiency with web servers, such as IIS and Apache, and UI/UX design.

      • Experience in software engineering practices, including but not limited to software design and implementation, unit testing, code reviews, continuous integration, source control, and coding standards compliance.

      • Experience with Git is preferred.

      • Experience interfacing with both internal team members and external customers as part of a solution-based service process.

      • Experience troubleshooting and responding to customer concerns.

      • Proven record of being reliable and accountable for all aspects of their job.

      • Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand manner.

      • Ability to work in a fast-paced, self-directed, entrepreneurial environment.

      • Resourceful, with the ability to work independently.

      • Strong time management skills.

      • Ability to adapt to changing circumstances.

      • Decision-making, problem resolution and creative thinking skills.

      • Attention to detail.

      • Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.

      • Ethical and trustworthy.

      WORKING CONDITIONS

      • Extended periods of computer usage.

      • Occasional travel to meet with clients.

      RELOCATION

      None required. Remote work.

      COMPANY DESCRIPTION

      KinaTrax develops a markerless motion capture system that analyzes the motions of a baseball pitcher and hitter in-game. The system is installed in more than 24 ballparks throughout the country, and is utilized by multiple professional baseball teams for the purposes of assessing and enhancing player performance and preventing injuries. The company was founded in 2015 and is headquartered in Boca Raton, Florida.

      ADDITIONAL INFORMATION

      • Type: Full-time

      • Compensation: $80,000 – $120,000

      • Benefits: Health Insurance, Retirement plan

      • Experience: Senior level

      • Functions: Full Stack Web Development

      • Industries: Biomechanics, Baseball

    • At Olo we develop an online food ordering platform used by many of the country’s largest restaurant chains, reaching millions of consumers. Chances are if you’ve ordered directly from a restaurant brand’s app or website, we’ve made that happen. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption. 

      Olo is revolutionizing the customer experience at these restaurant chains, and we're looking for talented engineers to join our team and help achieve this vision. As part of the team you will work on our Xamarin iOS and Android apps, playing a significant and visible role in driving forward one of the most advanced food ordering platforms in the market.

      You'll work with a smart, passionate team dedicated to delivering amazing products using modern tools and technologies such as Xamarin, AppCenter, GitHub, Azure Pipelines, and more.

      Any engineer may work at Olo’s headquarters in New York City’s Financial District or remotely from anywhere in the U.S. In fact, more than half of our engineering team (and Olo) is remote!

      Requirements

      • Strong knowledge of Xamarin Native and C#/.Net development
      • Experience integrating apps with web services
      • Solid understanding of object-oriented design and patterns
      • Experience designing quality mobile UI/UX
      • Adept at writing unit tests and testable code, and working under distributed version control (preferably Git)
      • Excited about mobile technology
      • A passion for computing that extends beyond work

      Beneficial

      • Experience with Mobile Accessibility
      • Working knowledge of Mvvm pattern
      • Experience working with AppCenter
      • Experience working with Azure Pipelines
      • Hands on experience with publishing apps in App Store Connect or Google Play Store
      • Experience with Automated UI Testing frameworks

      About Olo

      Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party marketplaces, social media platforms, smart speakers, and home assistants. Olo serves as the on-demand ordering and delivery platform across 70,000 locations for over 300 brands, such as Applebee’s, Checkers & Rally’s, Cheesecake Factory, Chili’s, Dairy Queen, Denny’s, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Portillo’s Hot Dogs, Shake Shack, sweetgreen, Wingstop, and more. Learn more at www.olo.com.  

      Olo is located on the 82nd floor of One World Trade Center.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.

      We encourage you to apply! 

      At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed to doing our part to move the needle. 

      Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

      If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!

    • Data Virtuality (Moscow +/- 4 hours)
      Yesterday

      Your main responsibilities:

      • Further development of our Logical Data Warehouse core
      • Conception, development, and integration of new components and applications
      • Analysis and improvement of existing components
      • Bug fixing

      What you bring to us from the professional side:

      • Strong experience (5+ years) in JEE development with a focus on JBoss, Tomcat or similar application server
      • Strong experience (5+ years) in database design and complex SQL queries
      • In-depth knowledge of OOD methodology, Java, XML, J2EE and Web Services (SOAP, REST)
      • Working knowledge of Hibernate
      • Keen understanding of the internal operation principles of an RDBMS
      • Knowledge of data warehousing
      • In-depth knowledge of modern architectural concepts, design patterns, and agile software development (Scrum, Kanban)
      • Practical knowledge of standard technologies for development, assembly (Maven) and versioning (SVN, Git)

      Nice to haves:

      • Practical experience with different operating systems (Windows, Linux, macOS)
      • Experience with cloud technologies (Amazon Web Services, Google Cloud Platform, Microsoft Azure,...)
      • University degree in Computer Science, Information Technology, Software Engineering or related field

      What you bring to us from the personal side:

      • Fluent spoken and written English is a must-have criterion
      • Analytical thinking, pragmatic development approach with a hands-on mentality
      • Being a team-player, but also being able to solve problems independently
      • Understanding the requirements from a customer view
      • Generally very good communication behavior – on both customer and colleague side
    • Yesterday

      About Andela

      Marc Andreessen, co-founder of the venture capital firm Andreessen Horowitz wrote: “software is eating the world.” That statement is just as true today as it was eight years ago.  Software is embedded in our day-to-day, and few industries are immune.  Peak behind the code and you will find brilliant engineers pushing the boundaries of what is possible.  

      Talk to any engineering leader and they will tell you that access to talent is their number one barrier to building software and growing their business. Research the industry and you read about the 1 million computer-programming jobs that will go unfilled in 2020. 

      That is where Andela comes in. We help engineering leaders at companies big and small bridge that gap. We are building tools, systems and processes to connect talent, no matter where they live, with the opportunities to do great things. To date, we have identified 1,000+ software engineers from Africa and placed them as full-time, embedded members of development teams at over 200+ tech companies. Along the way, we have raised $180M from Al Gore’s venture fund, Generation Partners, Google Ventures, Spark Capital, the Chan-Zuckerberg Initiative and Serena Ventures. 

      And we are just getting started.

      Our People

      All of our people live and breathe our E.P.I.C values:

      • Excellence: We are lifelong learners who strive for mastery of our craft
      • Passion: We believe we are going to change the world and act accordingly
      • Integrity: We choose extraordinary people and then trust them to do the right thing
      • Collaboration: We know our sum is greater than our parts
      About the Role

      Andela’s Partner Engineering department is charged with delivering high value and quality software engineering services for our Clients (we call them Partners). Our core delivery model is embedded teams­­­ of software engineers who are remote and distributed. 

      Andela is looking for a Senior Director to lead how we enable and power engineering services with a strong bias towards action that can spot what needs to be done, effectively prioritize and mobilize teams to accomplish Andela’s overarching goals.  

      You will design, evolve and scale operational effectiveness that enable how our software engineers deliver for our partners. Including:

      • The overall productivity and effectiveness of the delivery organization. Leveraging  a small yet highly leveraged team who spike in analytical thinking, project and stakeholder management, and getting stuff done. 
      • The measurement and operational functions essential to Andela’s delivery across the partner journey.  These include planning, reporting, quota setting and management, process optimization, training and program implementation.
      • The systems and technologies used to differentiate and impact how Andela delivers. Enabling talented people to deliver their best, providing the support and quality control needed to help them through challenges, and developing the processes, protocols and procedures necessary to scale with our Partners.

      As such, you’ll need to be an expert in building, managing and measuring operational functions essential to the productivity of high performing service organizations, and can operate with a high degree of autonomy. You would be constantly asking yourself:

      • How do I ensure that our Delivery teams have the best insights to better manage their portfolios and maximise growth and margins?
      • How do I ensure that Andela’s Engineering teams are prepared, supported, and continue to grow as they deliver for our Partners?
      • How do I ensure that my team is driving and achieving business outcomes despite cross-functional and cross-vendor change management?

      You are eager for the challenge of molding and shaping an exceptional engineering service organization. You know how to think – and act – big, while holding a strong moral compass in everything you do.

      Responsibilities:

      • With the VP of Partner Engineering and Senior Directors, co-authors and co-owns the delivery strategy including, segmentation, resource allocation and cost of delivery.
      • Designs, implements, and manages forecasting, planning, and budgeting processes. Establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the sales organization.
      • Defines the optimal performance measurements and performance management programs required to ensure success. Aligns reporting, training, onboarding and incentive programs with these performance management priorities. Leads efficient and accurate reporting initiatives.
      • Partners with multiple internal stakeholders, especially the heads of Talent Supply, Staffing, Demand, Operations etc to identify opportunities for delivery process improvement. Facilitates successful implementation of new programs through the delivery organization by ensuring well defined, efficient processes are utilized.
      • With Technology and Revenue Operation leaders , primary owner of all software platforms used by Andela delivery functions. Prioritizes investments in enabling technologies in support of delivery productivity. Recommends changes and enhancements to tracking delivery and performance tracking platforms.
      • Provides leadership to the delivery organization, and counsel to the executive team, in implementing engineering service delivery objectives that appropriately reflect Andela’s goals.  
      • Designs incentive compensation programs that reinforce delivery management strategy, and align with Andela’s business organization objectives. 
      Qualifications
      • Four ­year degree in Engineering, Computer Science or a related field from an accredited university.
      • Over 12 years experience enabling service delivery teams in software development, technology consulting and/or software product management
      • A minimum of 5 years in leadership or executive teams dring excellence in service delivery.
      • Proven ability to build, manage and grow a team-oriented and high-performing organization.
      • Excellent communication (written and oral) and interpersonal skills.
      • Excellent leadership and management skills and can work creatively and analytically in a problem-solving environment.
      • A deep commitment to Andela’s mission.
      • Willingness to travel periodically between Andela’s centers and our Partners’s offices.

      Benefits & Compensation

      •      Full-time compensation
      •      Full medical coverage
      •      Beautiful working environment
      •      Opportunity to work with the brightest minds on the planet
      •      Oh, and a chance to change the world!

      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

    • 2 days ago

      Requirements:

      • Must live in the United States

      • Expertise in the latest development best practices, particularly with:

      • PHP 7+

      • MySQL 5.7+

      • Automated Testing

      • Architecture/Design, e.g. Separation of Concern, Dependency Injection

      • Comfortable with git and other command line tools

      • Be self-directed and be able to prioritize your own workload.

      Preferred Experience With:

      • Symfony or similar framework

      • GraphQL APIs (webonyx/graphql-php)

      • Dev/SysOps, Cloud Hosting and Services (AWS)

      • Familiarity with frontend languages / working in a full-stack environment

      • Working in an Agile/Kanban environment. We use Jira for our task management, so familiarity with the tool is a plus

      • Working in remote/distributed teams

      Responsibilities:

      • You will be a senior backend developer responsible for implementing server-side features, bug fixes, performance improvements, and creating & maintaining the server architecture.

      • You will participate in the code architecture process by gathering requirements and planning technical details with other engineers.

      • You will report directly to our VP, Engineering, with a dotted line to the CTO, working with both of them and our Head of Product on a daily basis, with direct input from our CEO and other key team members.

      About Project Admission:

      We are a growing technology company based in Nashville, TN that offers its employees transparent salary, stock options, and the option to work remotely.

      Project Admission was founded by Stephen Glicken and Jordan Stone to solve for two of the biggest problems facing the live event industry: 70% of attendees at an event are unknown to the event organizers and millions of dollars are being transacted by scalpers without any benefit to musicians, teams, or event organizers.

      We’ve built software that acts as the digital layer between a ticketing company and ticket purchasers, allowing us to track ownership and capture resell revenue.

      Our vision: To universally improve the transfer of digital assets.

      Our mission statement: Creating a more connected experience for the buying, selling, and distribution of digital assets.

      Location:​ Project Admission is based in Nashville, TN. Living in Nashville is not required, but this is a great place to live thanks to no state income tax, a relatively low cost of living, and a booming city with great food and culture, to name a few.

      Salary: $110,000/year.

      Why Should You Apply?

      • Flexible benefits

      • Regular hours

      • Unlimited vacation

      • Work remotely

      • Career growth opportunity

    • 2 days ago

      Summary 

      Wikipedia is where the world turns to understand almost any topic — The Wikimedia Foundation is the nonprofit that operates Wikipedia with a small staff.  We are looking for a great data architect who wants to modernize the infrastructure underlying Wikipedia with distributed storage, services and REST interfaces.  If this excites you, we welcome you to join us.

      Description

      • Collaborate with Product Owners, Engineers and stakeholders on product discovery and improvements of our existing systems
      • Design and implement effective data storage solutions and models
      • Articulate the flow of data across our diverse range of systems
      • Ensure reusable clear service design and  documentation
      • Defining and aligning the forms and sources of data to facilitate WMF initiatives
      • Ensure monitoring system performance and identify, define and implement internal process improvements and SLOs
      • Work with Site Reliability and Operations Engineers to analyse and determine service discoverability, capacity plans and high availability
      • Recommend solutions to improve new and existing data storage and delivery systems
      • Change the world for more than half a billion people every month ;) 

      Skills and Experience

      • 3+ years experience in a Data Architect role as part of a team
      • You have a track record of leading data architecture initiatives to completion
      • You have experience analysing, reasoning about, optimising and implementing complex data systems
      • You have expertise in data handling approaches and technologies with good understanding of system development lifecycles and modern data architectures(Data Lakes, Data Warehouse)
      • You are comfortable modeling complex systems using approaches such as Domain Driven Design, eventual consistency, stream processing
      • You have experience with a diverse set of data storage and persistence frameworks and have a strong understanding of core data modelling concepts:
        • Relational & distributed databases (e.g. MySQL, Cassandra, Neo4j, Riak, HBase, DynamoDB, Elasticsearch)
        • Consistency trade-offs and transactional algorithms in distributed systems
        • Principles of fault tolerance and robustness
      • Use the best available tools & languages for each task. Currently we work a lot with Node.js but also use other tools and languages like Go, Python, Java, C, C++ and PHP where it makes sense. 
      • You have experience working with data streaming and pipelining systems(Hadoop, Kafka, Druid)
      • You have experience working with an engineering team, and communicate effectively with other stakeholders.
      • You have a track record of combining a solid long-term architectural strategy with short-term progress.
      • With freedom comes responsibility. You direct your own work and are pro-active in asking for input.
      • You have a scientific mindset and empirically test your hypotheses.
      • BS, MS, or PhD in Computer Science or equivalent work experience

      Pluses

      • Experience working with microservice architectures
      • Experience with open source technology and free culture, and have contributed to open source projects
      • Experience working remotely
      • You know what it means to be a volunteer or to coordinate the work of volunteers
      • Big ups if you are a contributor to Wikipedia
      • Please provide us with information you feel would be useful to us in gaining a better understanding of your technical background and accomplishments

      Show us your stuff! If you have any existing open source software that you've developed (these could be your own software or patches to other packages), please share the URLs for the source. Links to GitHub, etc. are exceptionally useful. 

      The Wikimedia Foundation is... 

      ...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

      The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply.

      U.S. Benefits & Perks*

      • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
      • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
      • The 401(k) retirement plan offers matched contributions at 4% of annual salary
      • Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
      • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
      • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
      • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
      • Telecommuting and flexible work schedules available
      • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
      • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

      *Eligible international workers' benefits are specific to their location and dependent on their employer of record

      More information

      Wikimedia Foundation
      Blog
      Wikimedia 2030
      Wikimedia Medium Term Plan
      Diversity and inclusion information for Wikimedia workers, by the numbers
      Wikimania 2019
      Annual Report - 2017 

      This is Wikimedia Foundation 
      Facts Matter
      Our Projects
      Fundraising Report

    • 3 days ago

      Lead a team of experienced front end engineers creating new innovative web applications that leverage the power of linked data. Your applications will be interoperable with all other applications that use linked data and the Solid specification. Your creations will be used by millions of people around the world.

      You will obviously be using Javascript and RDF. But, along with the team, you can help decide what the tech stack is! We already have lots done but there is much more to do and the tech stack can evolve. 

      You can work remotely but we also have offices in Boston and London.

      Engineering lead skills

      • Leadership - The team is experienced so you need to have experience leading a strong team.

      • Broad and deep technical skills and experience

      • Ability to explain complex topics in simple language

      • Expert in architecture and design of front end applications for the web

      • Experience with responsive application development

      • Expert software engineer

      Engineering lead responsibilities

      • Guide the technical vision and execution

      • Architecture and design accountability

      • Contribute to the code base along with the other engineers in the team

      • Coding standards

      • Overall code quality

      • Adherence to technical processes

      • Technology selection

      • Technical mentoring

      • Feedback related to quality of work

      • Recognition of quality work

      • Interviewing key technical hires

      About Inrupt

      Our teams are bringing to life Tim Berners-Lee's vision of the future. 

      Building The Next Stage Of The Web

      The next Web of open, linked data

      On a mission to clean up the Web

       Our culture promotes

      • Team autonomy

      • Mastery of your skills

      • Teams who are deeply engaged and have a sense of purpose linked to our vision

      Join us in our mission and help to create the future of the web.

      Benefits

      • Flexible working

      • Remote working

      • Leading edge technology

      • Web scale solutions

      • Open source contribution

      • Autonomy for teams

      • Common purpose and set of values across all teams

      • Contribute to changing the direction of the web to benefit everybody

    • Skylight (US only)
      3 days ago

      Skylight (https://skylight.digital/) is at the forefront of a civic movement to reinvent how the government serves the public in a digital world.

      Were looking for a DevOps Engineer to join our talented team of technologists in driving this movement forward.

      Youll be a key part of our small, but rapidly growing team, which consists of former Presidential Innovation Fellows, founders of 18F, and members of the U.S. Digital Service.

      We work in small, fast, agile teams to create exceptional customer experiences and enduring solutions out of the governments most complex design and technology challenges. The work is challenging, but highly rewarding.

      Benefits

      We focus on supporting you in a variety of ways:

      • Competitive salary
      • Opportunities for an economic stake in the company's success
      • Performance bonuses, referral bonuses, publication bonuses, and public speaking bonuses
      • Medical insurance, dental insurance, vision insurance, short-term and long-term disability insurance, life insurance, dependent care FSA, healthcare FSA, and health savings account
      • Dollar-for-dollar 401(k) match up to 10% of your salary
      • Flexible paid-time-off policy (minimum of 29 days), which covers any type of leave (such as holiday, sick, and vacation) that you need or want to take
      • Minimum of 9 weeks paid time off for all eligible new birth, adoption, or foster parents
      • Annual $2,000 professional development allowance
      • Annual budget of up to $750 for tech-related purchases
      • Access up to $1,000 before payday to cover emergency expenses
      • Incentives for living in a HUBZone area (https://maps.certify.sba.gov/hubzone/map), including relocation assistance and a monthly stipend to help offset the cost of rent or mortgage
      • Remote-friendly work environment
      • An environment that empowers you to unleash your superpowers for public good

      We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

      We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

      Skills & requirements

      What you’ll do:

      • Engineer an incredible experience for developers who are working in web-based environments such as Ruby, Python, Java, and Node.js through automation, virtualization, and process improvement

      • Achieve technical excellence by advocating for and adhering to lean-agile engineering principles and practices such as simple design and automated testing

      • Represent Skylight's culture of delivery when interacting with government stakeholders and other contractors

      What we’re looking for:

      • Expertise in the areas of version control, deployment automation, continuous integration, test automation, monitoring, proactive notification, and “shift-left security”

      • Able to deploy and configure services using infrastructure as a service providers such as Amazon Web Services and Microsoft Azure

      • Able to solve problems using scripting and programming skills

      • Able to administer Linux-based systems, as well as Apache-based web servers

      • Experience with Elasticsearch and Docker

      • Experience creating secure systems while enhancing the privacy of all system users

      • Experience working within a multidisciplinary, agile team format

      • A mindset and work approach that aligns with our core values (https://skylight.digital/culture)

      • Ability to travel from time to time

    • We’re building new ways to interact with WordPress. They’re simple, fast, and highly usable. They’re written in the latest web technologies and are used by millions of people. We want your help to expand our reach and keep our approach fresh. 

      What have we worked on recently?

      • Gutenberg is a new block-level editor with clean abstractions for users, too, not just developers.
      • Jetpack is a plugin that brings cloud-scale features to self-hosted sites and our latest addition is Rewind, think git for WordPress sites.
      • WooCommerce is the most popular e-commerce platform on the web
      • To view more of our recent work, check out our longer product list on Automattic.com.

      How do we work?

      • We’re kind to each other and our users – we strive to build a positive, supportive, and inclusive culture of cohesive teams focused on delivering value to our customers.
      • We work as a global and distributed workforce resulting in a unique way of working built around our creed
      • We offer flexible work arrangements allowing our team members to work when they feel best.
      • We open-source! We’re cool with open-sourcing everything except passwords, or secret keys.
      • We ship often, deploying many times daily with the help of peer code review, continuous integration, and our global workforce in over 70 countries.
      • We welcome collaboration, and you can be involved in any discussion across our many communication channels.

      The JavaScript Engineer position might be a good fit if you have:

      • A rock-solid understanding of the core JavaScript language, HTML5, and CSS3. Experience working on accessibility is a plus.
      • Familiarity with a server-side language like PHP, Ruby, or Python.
      • Proficiency developing well-structured web applications using modern JavaScript tools like React and Redux.
      • A real passion for crafting experiences that users rave about.
      • The ability to iterate and ship ideas quickly, with maximum autonomy and teammates ready to support you. 

      Extra credit:

      • WordPress programming experience.
      • Open source contributions or contributions to programs designed to help underrepresented people enter the tech field.
      • Experience working on accessibility.
      • Data analysis experience, and understanding of how analytics can help with product decisions.
      • Knowledge of tooling and build systems.

      Speaking of interests and skills, here are some areas in which you can grow and have further impact in the future at the company:

      • Leadership – we offer a variety of leadership options to those who have interest, including becoming a team lead and managing releases.
      • Learning and development – we have a generous personal development budget and encourage you to grow your skills through courses, books and conferences.
      • Architecture – we encourage developers to develop expertise in the systems they work with, guide their evolution and mentor other developers working on them.
      • Engineering effectiveness – we believe in helping other developers become more effective through tools, practices, cross-team collaborations, and process improvements.

      Diversity & Inclusion at Automattic

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      Curious who works in engineering at Automattic? Meet our JavaScript Engineers – Lena and Riad!

      APPLICATION PROCESS

      How to Apply

      Does this sound interesting? If yes, please send a short email to [email protected] telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Of note, if you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      What to Expect

      We know applying to jobs can be stressful and we want to ease the stress by giving clear expectations up front about what to expect from our process. We’ve outlined everything you need to know here including all of the steps in the process as well as how we approach hiring. We’re always iterating so if you happen to join us in the process, please feel free to offer feedback on what else we can include there!

    • OUR MISSION:

      Build intelligent tools that help communities adapt to the impacts of climate change.

      Hi! We're Forerunner.

      We believe that adaptation is a necessity, not a luxury, and all communities should have access to powerful software that helps them plan for the future. The challenge of climate change is complex — it implicates how municipalities plan, manage capital, and communicate to both residents and higher levels of government. Forerunner helps local communities do these things better by empowering them to access, understand, and mobilize local-level flood risk data at scale. Our software is built to be easy-to-use, so that the planners and floodplain managers preparing for our future can focus on the important stuff.

      Currently, we're working with a handful of communities, including the City of New Orleans and Pinellas County, FL. Our engineering team is hard at work on projects that involve extracting information from permits, managing complex datasets, and incorporating geospatial data. Our mission is ambitious, and we have a significant amount of work ahead. As our newest team member, you'll be joining us at a crucial time when you'll have a real impact on our direction and our partner municipalities' success.

      About the position:

      We're looking for a senior full-stack engineer with 5+ years of experience to join us. We would love to hear from you if you're interested in what we do and have a proven track record of leading mid- to large-scale technical initiatives. In general, you might be a good fit if you:

      • Have partial, or full, familiarity with our technical stack: Node, GraphQL, React, Postgres + PostGIS, Heroku. If not, we would like you to be confident in your ability to ramp up quickly.

      • Are comfortable with a high degree of ambiguity. Since we are constantly learning a lot from our partners, we are looking for someone who has a bias toward action and can balance the challenging trade-off between quality and speed.

      • Consider yourself to be a great communicator. We're a small team working remotely, which requires us to be prompt and clear with written and spoken communication.

      Our team has a lot to offer.

      Forerunner is a seed-stage company with an interdisciplinary team. We are motivated by seemingly intractable problems and work hard to support one another.

      • We're mission driven. Our mission orients our business strategy and pushes us to work with a sense of urgency. We’re in the weeds — our entire team spends time engaging with our partners in the field to better understand the real-world challenges they face.

      • We're a small team. We're currently 4 people — you will be the 5th. As a member of our growing team, you will quickly become an invaluable part of our organization and have a meaningful impact on our business and technical direction. We welcome unique perspectives and backgrounds. Your opinion matters and we hope you'll share it.

      • We're remote. While many of us are based in NYC, we're happy to have you work where you are happiest and most productive. We offer schedule flexibility and ask for accountability in return.

      • We want you to be happy and healthy. Forerunner offers competitive compensation, health/vision/dental coverage (we pay 70%), and commuter benefits. We also have a quarterly wellness reimbursement so that you can have flexibility in defining what health means to you.

      We look forward to meeting you. To apply or ask questions, shoot us a message at [email protected]!

    • Bevy Labs (North or South America)
      4 days ago

      At Bevy Labs we have deep experience building community from the ground up. We are building the best products to help companies manage and scale their user groups and event communities all over the world. We are a distributed company and strive to be as diverse as the people using our products.

      Bevy Labs Engineering

      On the engineering team you are at the heart of the action, contributing to products that are actively used by world-class communities to create connections and experiences for their people.

      We care about solving challenging problems to build products that make a real difference in the lives of our customers and their users. We also care about the craft of software engineering and how we can always become better at what we do, individually as well as collectively.

      This means continuous integration, lots of automated test coverage, thorough reviews, good thinking and lots of experiments to discover new ways of improvement.

      We are still small and nimble, but we are excited to grow.

      This position

      Over time an area of specialization may emerge, but for the foreseeable future this is a position that will likely get in touch with many different areas of the product.

      You

      You will fit in well with us, if you:

      • Reside in North or South America. Yes, we are a distributed company, but since we are still small, we like to minimize the time zone spread within the team.

      • Are an excellent communicator. In our small team, English is the official language. You need to be able to articulate complex ideas efficiently and effectively. When people do not share an office, it is essential to pay extra attention to communication.

      • Have a solid technical background. You should have at least 5 years of professional software development experience and be able to point to a track record of caring about software engineering practices.

      • Feel at home with Python/Django, JavaScript/React.js and the shell command line. You have been working in current cloud-based environments (such as AWS or GCP), but you don’t feel tied one platform and generally appreciate picking the “right tool for the job.”

      • Like to learn and strive to do so often. As a company we improve to the extent that our team does. It starts with each individual. Humility and an open mind help a lot.

      • Ideally know what it is like to work in distributed development teams, or better yet, thrive in them. It probably means you already know you don’t need a structured office environment with a manager who checks in on you once a day. Likewise, you know that you will do best from your home office.

      We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

      Principals only please.

    • 5 days ago

      Are you interested in joining a fast-paced, growing company? Branch has a positive, diverse, and supportive culture—we look for people who are curious, inventive, take initiative, constantly strive to develop themselves, and collaborate with those around them. Come join our team as we develop new ways to improve the lives of hourly workers. Learn more about our culture, approach, tech, and people here: https://www.branchapp.com/team

      We’re looking for someone who has:

      • Bachelor's degree in Computer Science or related technical field, or equivalent practical experience

      • 3+ years of professional software development experience

      • Experience building Android apps

      • Proficiency in Java and/or Kotlin (we use both)

      • A deep interest in developing, releasing, and maintaining high-quality Android apps

      You will:

      • Design, build, and maintain our flagship Android app

      • Define and implement robust app architectures and complex user interfaces

      • Improve engineering standards, tools, and processes

      • Manage individual project priorities, deadlines, and deliverables

      • Collaborate with product managers, designers, and other cross-functional groups to implement new features

      Benefits:

      • Work remotely!

      • Company-paid medical, dental, and vision

      • Flexible time off

      • Paid Holidays

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Software Engineer - SRE to help us change the way digital products are designed.

      This role will help ensure uninterrupted service for InVision customers and act as a force multiplier for product teams to deliver better software faster. This role will have ownership of foundational reliability services and a big impact on our product.

      About the team:

      The reliability team is dedicated ensuring resiliency at scale. You will lead design, development and delivery of solutions which to enhance the scalability, availability, and efficiency of microservices. This role is will have direct impact on platform and product teams by identifying problems, anti-patterns, and opportunities to add resilience to applications. Our tech stack includes but is not limited to Kubernetes, AWS, Kafka, Kinesis, Go and Java based microservices.

      What you’ll do:

      • Provide leadership and guidance in addition to participating in hiring efforts
      • Uncover and advocate reliability, performance and upstream solutions with internal stakeholders
      • Create tools for monitoring, self-healing infrastructures
      • Code in Golang!
      • Develop solutions for circuit breaking, chaos testing, load shedding, rate limiting, server side and event bus resiliency
      • Identify performance bottlenecks and troubleshoot performance issues
      • Collaborate to problem solving and design
      • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning
      • Mentor other developers and site reliability engineers in new technologies being implemented

      What you’ll bring (we encourage you to apply even if you don’t meet every single one):

      • Demonstrated Leadership experience
      • Experience finding anti-patterns and engineering reliability at scale
      • 1+ years of experience with Golang
      • Good communication skills and experience leading projects
      • A degree in computer science, software engineering, or a related field, or equivalent experience
      • Systematic problem solving approach, coupled with a strong sense of ownership and drive
      • A passion for creating performant and reliable applications

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • Osano is an Austin area, venture-backed, startup focused on creating transparency in data. All that stuff you keep reading about the shenanigans with companies mishandling people's data? That's what we are working on fixing.

      Osano is a B-corp (public benefit corp) which means that, although we are a for-profit company, we are mission oriented and we wake up every morning with the goal of doing well by doing good.

      Osano is hiring a Superstar Senior Front End React/Redux Software Engineer to join our growing Engineering team and build out our platform. You will be the lead front end developer for a rapidly growing team.

      The ideal candidate is a front-end developer with real world experience in developing modern web applications. You must have firsthand technical expertise in a variety of front-end development approaches, javascript frameworks, CSS pre-processing tools, responsive design considerations, and web application testing techniques. You must be at ease working in an agile environment with little supervision. You should embody a passion for elegant and efficient front-end design.

      At Osano we value candidates from all walks of life and are focused on building a diverse team. If you are interested in being part of our inclusive, mission-driven, venture-backed tech startup, where you can do good and do well, say hi!

      If you don't meet exactly meet all of the below requirements, don't let that keep you from applying! We are open minded and looking for people who are eager to learn and grow with us.

      Responsibilities:

      • Analyze, design and develop tests and test-automation suites.

      • Design and develop web application build, testing, and deployment processes.

      • Provide ongoing maintenance, support, and enhancements in existing systems and platforms.

      • Collaborate cross-functionally with data scientists, business users, project managers, and other engineers to efficiently deliver software solutions.

      • Work alongside other engineers on the team to elevate technology and consistently apply best practices.

      Qualifications:

      • Hands-on experience working with technologies like git version control, various front-end frameworks, and cloud infrastructure services.

      • Hands-on experience developing web applications against modern web service APIs (REST, GraphQL, etc.)

      • Ability to work with basic requirements to provide elegant designs and performant web application solutions.

      • Experience with test-driven development and automated testing frameworks.

      • Experience with Scrum/Agile/XP development methodologies.

      • Capable of delivering on multiple competing priorities with little supervision.

      • Excellent verbal and written communication skills.

      • Bachelor’s Degree in computer science or equivalent experience.

      We’re looking for a senior developer with FIVE (5) or more years of experience in the world of SaaS, has a BS degree in computer science or life experience equivalent, and is familiar with the following software/tools:

      • Experience with modern front-end development frameworks like React, AngularJS, Vue.js, etc. React w/ Redux experience is a definite plus.

      • Experience with build automation technologies like Grunt, Gulp, Webpack, etc. Experience with monitoring and error-handling services and tools, such as Rollbar, Sentry, DataDog, New Relic, etc.

      Benefits:

      • Unlimited time-off policy

      • Meaningful stock ownership

      • Family friendly

      • Great Health Care

      • Remote work opportunity

      • B-corp with a mission that matters

      • Opportunity to define the culture

    • 6 days ago

      Howdy 👋 We’re the folks at SkyVerge, where we build products (like Jilt and WooCommerce Memberships) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 34 people distributed all over the world.


      We’re looking for a full-stack engineer to join our growing engineering team and build fast, secure, and maintainable code in PHP.


      You should be...

      • Experienced with PHP and JavaScript, ideally in a WordPress-specific role

      • Able to translate technical descriptions into detailed engineering implementation tasks

      • Detail-oriented & curious, with a drive to understand and solve technical challenges

      • A self-starter, able to work in a remote environment without constant supervision

      • Committed to constant improvement, learning, sharing your knowledge, and building meaningful relationships as a member of a highly efficient, fast paced team

      • Excited to work in a team oriented environment with an emphasis on growing and helping one another


      Bonus points if you also have…

      • WooCommerce experience

      • Experience with payment gateways, especially integrating with their APIs

      • Experience with front-end frameworks like React

      • Experience working in an Agile development team


      You’ll be responsible for…

      • Building features and fixes based on well defined specifications for multiple products

      • Investigating and fixing bugs reported by users or support team members

      • Performing user testing on your own code and providing code reviews to team members

      • Participate in the full development lifecycle from research and planning of engineering implementations to QA and deployment

      • Adding to our internal wiki/documentation

      • Assisting our support team with troubleshooting challenging issues

      • Contributing to our own open-source code (like our plugin framework) and the wider community, like WooCommerce and WordPress


      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do

      • A team oriented approach focused on helping everyone grow

      • Competitive salary

      • Annual company retreats (read about our last adventure in Scotland!)

      • Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

      • Transparent culture (check out our team wiki)


      Curious to hear more? Learn more about the position and apply here. Applications accepted through March 6th. We can’t wait to meet you!


      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • Close (American or European Time Zone)
      1 week ago

      About Us

      At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 43 high-performing, happy people that are dedicated to building a product our customers love.

      Our backend tech stack currently consists of Python Flask/Gunicorn web apps with our TaskTiger scheduler handling many of the backend asynchronous task processing. Our data stores include MongoDB, Postgres, Elasticsearch, and Redis. The underlying infrastructure runs on AWS using a combination of managed services like RDS and ElasticCache and non-managed services running on EC2 instances. All of our compute runs through CI/CD pipelines that build Docker images, run automated tests and deploy to our Kubernetes clusters. Our backend primarily serves a well-documented public API that our front-end JavaScript app consumes.

      We ❤️open source – using dozens of open source projects with contributions to many of them, and released some of our own like ciso8601, LimitLion, SocketShark, TaskTiger, and more at https://github.com/closeio

      About You

      We're looking for an experienced full-time Software Engineer to join our engineering team. Someone who has a solid understanding of web technologies and wants to help design, implement, launch, and scale major systems and user-facing features.

      You should have senior level experience (~5 years) building modern back-end systems, with at least 3 years of that experience using Python.

      You also have around five years experience using MongoDB, PostgreSQL, Elasticsearch, or similar data stores. You have significant experience designing, scaling, debugging, and optimizing systems to make them fast and reliable. You have experience participating in code reviews and providing overall code quality suggestions to help maintain the structure and quality of the codebase.

      You’re comfortable working in a fast-paced environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed team.

      You are located in an American or European time zone.

      Bonus points if you have...

      • Contributed open source code related to our tech stack

      • Led small project teams building and launching features

      • Built B2B SaaS products

      • Experience with sales or sales tools

      Come help us with projects like...

      • Conceiving, designing, building, and launching new user-facing features

      • Improving the performance and scalability our API. Help expand our GraphQL implementation.

      • Improving how we sync millions of sales emails each month

      • Working with Twilio's API, WebSockets, and WebRTC to improve our calling features

      • Building user-facing analytics features that provide actionable insights based on sales activity data

      • Improving our Elasticsearch-backed powerful search features

      • Improving our internal messaging infrastructure using streaming technologies like Kafka and Redis 

      • Building new and enhancing existing integrations with other SaaS platforms like Google’s G Suite, Zapier, and Web Conferencing providers

      Why work with us?

      • Culture video 💚

      • 100% remote (we believe in trust and autonomy)

      • 2 x annual team retreats ✈️ (Lisbon retreat video)

      • Competitive salary

      • 7 weeks PTO (includes company-wide winter holiday break)

      • 1 month paid sabbatical after 5 years

      • $200/month co-working stipend

      • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)

      • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)

      • 401k matching at 4% (US residents)

      • Dependent care FSA (US residents)

      • Our story and team 🚀

      • Glassdoor Reviews 

      At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you).

      We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.

      This team is growing in more ways than one - we’ve recently launched 10 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

      Interested in Close but don't think this role is the best fit for you? View our other positions.

    • Imperfect Foods (US only)
      1 week ago

      At Imperfect we are all about groceries on a mission. Since 2015, our services have saved over 100M lbs of food, 1.2B gallons of water, and 110M lbs CO2, donating 4M lbs of food along the way. Our software engineering team builds the ecommerce platform and internal tooling that makes this all possible. The team collaborates closely to develop features, solutions, and systems that enhance and transform user experience. We’re a remote-first team, with members scattered throughout the US. This role will report to the Devops Director, and can be remotely located within US.

      Responsibilities:

      • Manage all cloud-based infrastructure, including performance and cost optimization
      • Ensure application and infrastructure observability
      • Build internal tooling to reduce friction points in the software development lifecycle
      • Establish and maintain test suites, collaborating with broader team to execute
      • Advocate for code quality and automated approaches to ensuring that quality
      • Share on-call rotation and be an escalation point to the business and engineering
      • Actively contribute to team and company standards
      • Ensure the reliability of systems essential to Imperfect customers and internal users
      • Keep up-to-date with the latest technology developments in your area(s) of expertise

      About You:

      • A pragmatic, customer-centric approach to problem-solving
      • A sincere commitment to crafting maintainable, dependable systems
      • The willingness and ability to contribute to a team culture of quality
      • Passionate about our mission to eliminate food waste and create a better food system for all
    • Our mission

      The problem: In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

      How we're solving it: We're building financial services to work as they should: no account fees, instantly available and accepted everywhere. In places where electricity, water and roads don't always function, we're creating financial infrastructure that "just works." In fall 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments; we're now processing over 200k payments every month. Our goal is to make Africa the first cashless continent, starting with Senegal. That's where you come in...

      How you'll help us achieve it

      We’re looking for an experienced engineer who’s independent, excited about getting things done and ready to hit the ground running. You'll be responsible for building and improving the ways people pay with Wave. You'll own every step of the process—from understanding the problem, to shipping your solution for users, to helping the customer support team resolve problems. 

      Our to-do list changes constantly, but here are some recent projects:

      • Allowing people to pay their electricity bills with Wave, by integrating with Senelec, the national electrical utility.

      • Building an app for business owners to pay their employees' salaries using Wave.

      • Letting us safely lend smartphones to thousands of taxi drivers so they can accept payments with Wave, by building software to manage the phones and discourage theft.

      Key Details

      • You can work remotely from anywhere (between UTC -8 and +4) with reliable Internet access

      • Our team meets in Senegal every two months for retreats, which are one week in length. Wave covers all costs associated with travel to and from Senegal.

      • Salaries are calculated using a transparent formula. Salary for this role ranges between $120,000 to $155,000.

      Major benefits:

      • Subsidized health insurance for you and your dependents and retirement contributions (both vary from country-to-country)

      • 6 months fully paid parental leave and subsidized fertility assistance

      • Unlimited vacation with a 20-day minimum requirement

      • $10,000 annual charitable donation matching

      Requirements

      • Minimum of 4 years of professional experience as a software engineer. There's no need to have previous experience with our stack, if you are willing to learn.

      • Native or fluent English.

      You might be a good fit if you

      • Are excited to deeply understand the inner workings of the tools you use.

      • Push through hard problems without giving up.

      • Are not afraid to take on complicated systems.

      • Reflexively ask yourself, “how will this code change affect my users?”

      • Can communicate clearly with colleagues who work, speak and think differently.

      • Work to make things easier for the next engineer who will touch your code.

      • Always try to improve as a programmer and colleague.

      Our team

      We're a team of ~130 people (90 Senegalese and 40 International) who are deeply passionate about our mission of bringing great financial services to the people who need them most.

      We foster autonomy for engineers. We have no project managers—you'll learn to own your own projects at every stage, from understanding the project to monitoring your solution in production.

      We prize focus: we try to cut out all non-essential distractions so that you can spend as much time in the zone as possible. Aside from two weekly meetings—an all-hands and a one-on-one with your manager—your schedule is yours.

      We care deeply about code quality. We do thorough design and code reviews, and frequently budget time for internal code improvement projects.

      Our stack (note that we will train you on all of these—you don't need any prior experience): We have a Python 3 (+ mypy) backend, GraphQL API and Android (Kotlin) frontend, backed by a Postgres database. Our infrastructure is on GCP, managed with Kubernetes and Terraform. Learn more about engineering at Wave: https://wave.engineering/

      We’re backed by world-class investors including Khosla Ventures, Founders Fund, Y Combinator, and the cofounders of PayPal.

      How to apply

      Applications will be reviewed on a rolling basis. If interested, please submit a resume as well as a cover letter describing your interest in Wave and the role.

      Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    • Railroad19 (US only)
      1 week ago

      At Railroad19, Inc., we build custom solutions and provide our clients with top tier development services. We’re a specialized team of developers and architects, which means, we only bring an “A” team to the table. Our culture is built on hard work and a desire to be thought leaders in the industry, this is what sets Railroad19 apart.

      Due to continuous growth, we are currently seeking a few Cloud-Native Java Developers that are fluent in both Java 8 and Spring Boot. In addition to contributing code and tangible deliverables, you will be expected to work as an advisor to help identify, educate, and foster best-in-class solutions. Creating these relationships requires strong communication skills and a passion for solving complex challenges.

      When you join Railroad19 you are part of a company that values your work and gives you the tools you need to succeed, while offering you a work/life balance. We are headquartered in Saratoga Springs, New York, but we are a distributed team of remote developers across the US.

      This is a full-time position with comprehensive benefits, vacation, 401k and more. Railroad19 provides competitive compensation with excellent benefits and a great corporate culture.

      The role is remote - U.S. located, only full time (NO- contractors, Corp-to-Corp or 1099).
       
      Core responsibilities:

      • Understand our client's fast-moving business requirements

      • Negotiate appropriate solutions with multiple stake-holders

      • Write and maintain scalable enterprise quality software

      • Build web applications using Spring Boot

      • Build Microservices that connect to Oracle and NoSQL databases

      • Build software components that integrate with a workflow engine and/or ESB to execute asynchronous business processes

      • Manage the complete software development life cycle

      • Writing functional and unit tests in order to maintain code quality

      • Work with Jenkins to perform Continuous Integration

      • Collaborate with other teams in order to deliver a high-performance application that contains little or no defects

      • Identify new opportunities, tools, and services to enhance the custom software platform

      • Support and troubleshoot issues (process & system), identify root cause, and proactively recommend sustainable corrective actions

      Skills & Experience:

      • Advanced Java development experience

      • Hands-on experience with Java 8 (especially streaming collections and functional interfaces)

      • Hands-on experience with NoSQL technologies is a plus

      • Hands-on experience with Spring Boot, Spring Cloud, and Netflix OSS is a plus

      • Hands-on experience with Oracle, MySQL, ETL

      • Hands-on experience with AngularJS and/or similar JavaScript frameworks is a plus

      • Demonstrates a willingness to learn new technologies and takes pride in delivering working software

      • Excellent oral and written communication skills

      • Experience participating on an agile team

      • Is self-directed and can effectively contribute with little supervision

      • Bachelor's or master's degree in computer science, computer engineering, or another technical discipline; or equivalent work experience

      Working at Railroad19, Inc.:

      • Competitive salaries

      • Excellent Health Care, Dental and Vision benefits

      • 3 weeks’ vacation, 401K match eligibility, work-life balance

       No Agencies***
      This is a non-management position
      This is a full-time position

      We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

    See 96 more Software Development jobs
  • Customer Support / Customer Success (11)

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • Snowplow Analytics (UTC +7 to UTC+12)
      2 days ago

      Our Snowplow Insights offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for nearly 200 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Snowplow Insights offering, and we strive to provide the best technical support of any analytics vendor.

      We have implemented a full “follow the sun” support model at Snowplow, with our six Support Engineers working in six well-distributed time zones (East & West Coast US, Canada, Spain, Portugal, Russia). We are now looking to hire an additional Support Engineer in the UTC +7 to UTC +12 time zone range. 

      This is a Support Engineering role - not a Support Agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an enthusiasm for improving processes and systems. Depending on where your passions lie, there is a path from Support Engineering at Snowplow into Customer Success, Implementation Services, Tech Ops or Engineering.

      Responsibilities for our Support Engineer will include

      - Handling customer tickets in Zendesk, resolving if possible or escalating further to our Customer Success, Implementation Services, Tech Ops, Engineering or Product teams.

      - Handling Snowplow pipeline incidents in OpsGenie, communicating the failure to our customers and either resolving if possible, or working with the customer and/or Snowplow teams to resolve.

      - Providing help to the open-source Snowplow community in our Discourse forums.

      - Working with customers on regular support tasks including: upgrading their Snowplow pipelines; sharing security best practices; enabling new Snowplow features for their account.

      - Creating playbooks, documentation and software to reduce your support workload even as we add more customers.

      - Collaborating with Snowplow teams on bug fixes and new features for both our open source projects and our proprietary orchestration and monitoring technology.

      - Constant awareness of open and ongoing issues and actively checking and updating open tickets.

      Excellent customer support is at the core of Snowplow’s commercial offering. You will join the support rotation, and take on an agreed number of evening and weekend support hours (compensated both in money and time). While the ongoing Snowplow Insights support commitment is the first priority, our Support Engineers will regularly take full days to work on projects that are strategic for the Support team or wider company.

      The environment you’ll be working in

      Our company values are Transparency, Honesty, Ownership, Inclusivity, Empowerment, Customer-centricity, Growth and Technical Excellence. These aren’t just words we plucked out of thin air, we came up with them together as a company and are continually looking to find new ways to weave these into our day to day operations. From flexible hours and working locations to the way we give feedback, we’re passionate about building a company that supports both company and individual development. 

      We’d love to get to know you if:

      • Data or programming is your thing! This role would be a great fit for somebody who has completed an analytically rigorous degree or programming bootcamp, or has experience in programming, QA or other automation.

      • You enjoy helping people. You communicate with clarity and empathy.

      • New programming language? You’re on it! You have a broad technical curiosity and proven technical understanding.

      • Broader business challenges interest you. Snowplow customers are highly technology- and data-literate, and expect Snowplow Insights support to be responsive, well-informed and always mindful of their business goals.

      • I have an idea! You have a passion for problem solving.

      • Can we automate? Yes, we can. You will be constantly working with customers and internal Snowplow teams to solve Snowplow Insights problems in as effective, time-efficient and repeatable way as possible - you must love troubleshooting.

      • Process makes perfect. You have a mature attitude to security, documentation and process.

      • Reliability is key. Snowplow Insights customers trust us with their event pipelines and AWS and GCP accounts - this is a huge responsibility and informs everything we do.

      What you’ll get in return

      • A competitive package, including share options

      • 25 days of holiday a year (plus bank holidays)

      • MacBook or Dell XPS 13/15

      • Freedom to work wherever suits you best 

      • Two fantastic company Away Weeks in a different European city each year (the last one was in Bratislava in November!)

      • Work alongside a supportive and talented team with the opportunity to work on cutting edge technology and challenging problems

      • Grow and develop in a fast-moving, collaborative organisation 

      • Convenient location in central London (Shoreditch)

      • Continuous supply of Pact coffee and healthy snacks in the office when you’re here!

    • Support Engineer – Terraform Enterprise

      HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team. This is a phenomenal opportunity to join a small team and have a direct impact on HashiCorp’s fast growing business. This highly visible position will be an integral part of both the Support Engineering and Terraform teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. 

      Collaborating with the Support Engineering Manager, you will be a key member of the Customer Success organization and will directly impact customer satisfaction and success. The Support engineer will triage incoming issues related to Terraform Enterprise and independently work to find viable solutions. You will contribute to product growth and development via weekly product and marketing meetings. You will attend customer and prospect meetings as needed to help debug or install the product and is expected to be a liaison between the customer and HashiCorp engineering. When possible, the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. 

      RESPONSIBILITIES

      • Triage and solve incoming support requests via Zendesk within SLA
      • Document and record all activity and communication with customers in accordance to both internal and external security standards
      • Reproduce and debug customer issues by using or building existing tooling or configuration
      • Attend weekly product engineering meetings to discuss issues pertinent to support
      • Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer installs or debugging calls
      • Contribute to product documentation, customer knowledge base, and best practices guides
      • Continuously improve process and tools for normal, repetitive support tasks
      • Periodic 24/7 on-call rotation

      Goals:

      30 days: you should be able to -

      • Holistic understanding of (P)TFE and the interaction with the TF ecosystem
      • Successfully perform all common work flows within Terraform Enterprise
      • One contribution to extend or improve product documentation or install guides
      • Ability to answer Level 1 support inquiries with minimal assistance

      60 days: you should be able to -

      • Effectively triage and respond to Level 1 & 2 inquiries independently
      • Provision and bootstrap (P)TFE instance with low-touch from engineering
      • Ride along on 1-2 live customer install calls
      • Locate and unpack the customer log files. Familiarity with its contents
      • Effectively search for prior similar issues within ticketing system and the knowledge base
      • Author one customer knowledge base article from area of subject matter expertise

      90 days: you should be able to -

      • Effectively triage and respond to a production down issue with minimal assistance
      • Run point on a live customer install without assistance
      • Independently find points of error and identify root cause in the customer log files and report relevant details to engineering
      • Implement small bug fixes or feature improvements
      • Read all incoming RFCs and PRDs from Engineering
      • Collaborate or comment on Engineering RFCs and PRDs

      REQUIREMENTS

      • 3+ years Support Engineering, Software Engineering, or System Administration experience
      • At least 2 years in a customer facing role
      • Expertise in Open Source and SaaS is a major advantage
      • Excellent presence; strong written and verbal communication skills
      • Upbeat, passionate, and unparalleled customer focus
      • Well-organized, has excellent work ethic, pays attention to detail, and self-starting
      • Experience managing and influencing change in organizations
      • Strong project management skills
      • Familiarity with Ruby on Rails, Ember.js, Bash, or Go
      • Interest in cloud adoption and technology at scale 

      EDUCATION

      • Bachelor’s degree in Computer Science, IT, Technical Writing, or equivalent professional experience 

      About HashiCorp and this opportunity

      This is a full-time position with a highly competitive compensation and benefits package. You will have the opportunity to work with a dynamic and ambitious team. HashiCorp is a series C start-up in San Francisco that is best known for creating a suite of software tools that help enterprise companies automate their infrastructure and helps them migrate to the cloud. HashiCorp’s software suite allows users to provision, secure and run any infrastructure for any application. 

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

      LI-RS1



    • As a Support Representative on the Customer Success team you'll work directly with our customers and tester community, use your creative problem-solving skills and technical troubleshooting on a daily basis, and work closely with the Customer Success, Product, and Engineering teams. This role at Rainforest has a huge impact on the happiness and success of our customers.

      What you'll do
      • Troubleshoot technical issues and own the issue escalation process through to Engineering
      • Assist Customers with questions and resolve issues through live chat support
      • Collaborate with the Customer Success Team in providing support to customers
      • Track and communicate customer feature requests to Product
      • Maintain the Rainforest QA Help Center and update documentation as needed
      • Assist our tester community with questions and issues as they arise
      • Assist our product operations by managing and reviewing test case creation for customers

      What we're looking for
      • Bachelor's Degree or equivalent
      • Support experience in a B2B software or tech company
      • Strong organizational skills with attention to detail
      • Excellent written and oral communication skills in English
      • Experience gathering metrics and analyzing data
      • Ability to work both independently as well as in a team environment
      • Skill in coordinating conversations and customer solutions with different teams (Product, Engineering, Customer Success, etc.)
      • 1+ years of working in Customer Support in a fast-paced tech environment


      Bonus points for
      • Start-up experience
      • Familiarity or interest in product development, engineering, and QA processes (how software is built!)
      • Experience with Intercom, Zendesk, JIRA, Domo, LogDNA (or similar applications)
      • Experience in writing, maintaining, and organizing Help Center documentation
      • Interest in the Software Development Lifecycle, CI/CD processes



      How we'll reward you
      • Competitive compensation and stock options
      • 100% Medical, dental, and vision insurance covered (75% for dependents)
      • Voluntary 401k program
      • Weekly lunch stipend
      • Subsidized commuter benefits
      • Unlimited Vacation
      • 3x/year company offsites to bond with the entire company and explore exciting destinations around the world (last 3 off-sites: Okinawa, Budapest, Kuala Lumpur)
      • We are a remote first company!
      OUR COMMITMENT TO DIVERSITY AND INCLUSION

      At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.
    • 1 month ago
      The online presence of a merchant’s business starts with their website.  At Shopify, we understand how a great theme can affect the livelihood of our merchants.  As a Theme Specialist you will be a part of a multi-disciplinary team that focuses on many aspects related to helping merchants customize their Shopify themes and troubleshooting theme related issues. We are looking for individuals who can use their communication and technical skills to support our merchants, both in helping them directly with their requests, and by creating education and material for them to reference.  Our team adapts to anything that is thrown their way, and we are constantly collaborating to solve issues that affect themes with other teams and departments.

      Responsibilities and Duties:
      • Helping merchants customize their Online Store
      • Identifying bugs and theme improvements for our Themes
      • Develop ways to better equip our Support teams for any Theme related questions
      • Improve documentation to reduce Theme related support debt
      • Working with PSN, Sustaining Engineering, Themes, Online Store and Theme Partner Manager teams to resolve Theme bugs and improve Product
      • Contributing to critical projects within Theme Support as well as cross organizational, that contribute to the overall merchant experience

      Qualifications:
      • Know HTML and CSS like the back of your hand
      • Have experience creating/modifying themes or web templates (e.g.: Wordpress, Tumblr, Liquid)
      • Have customer service experience.  This could be anything from working as a Shopify Guru, working with clients on large scale design projects, or a retail job at Old Navy or Dunnes Stores
      • Familiarity with the Liquid templating language
      • Experience using CSS preprocessors (e.g.: SCSS, LESS) and/or build tools (e.g.: Grunt, Gulp)
      • Have a working knowledge of jQuery (i.e.: do you understand what $(“.hello”).text("text”); does?)
      • Knowledge of version control systems like Git or SVN
      • Detail oriented, open and ongoing communication 
      • Thrives in an operationally autonomous environment
      • Takes ownership over problems and collaborates on solutions

      Working at Shopify is unique, and we’d like our application process to reflect that! If you want to be the next Shopify Theme Specialist, please attach a detailed cover letter outlining why you think you’d have a positive impact on our team and providing links to any technical or design portfolios you may have. In your letter, please also indicate which region you’re applying from. 
       
      In addition, please complete one of the following skill testing tasks:

      Create a Shopify development store and install one of our free themes. Modify that free theme to do something the theme doesn’t normally do. Explain why a merchant may want that modification, how it would help them grow their business, and how you approached making the changes in the code files. 

      OR


      Create a one-page, responsive website that sells yourself and your skills to Shopify. This is a free-form opportunity to show off your technical skills in whatever way you choose, so make sure to include examples of your HTML/CSS/jQuery abilities and your eye for contemporary design trends.


      Location: Republic of Ireland - Remote
      Closing Date: Friday, January 28th at 5pm GMT
    • This position is remote, based in the United States.

      As a Support Operations Specialist, you will be responsible for supporting the day-to-day operations and software systems used by GitLab’s global Technical Support team, primarily our Zendesk instance, and integrations with internal business processes and tools. You will be able to juggle a diverse workload that includes everything from managing user provisioning to troubleshooting custom applications in support of a global organization. As we rely on our systems to support and scale the organization, you will be the backbone and the foundation to our success!

      Responsibilities
      • Develop a flexible process and tool execution strategy to support the growth and scalability objectives of GitLab Support and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Manage a fast-paced queue of support operations requests, prioritize requests according to business impact, and drive to appropriate completion dates.
      • Support and maintain several business critical SaaS systems (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Zendesk Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop and maintain system failover processes for customer facing Zendesk apps.
      • Provide support and troubleshooting for our Support systems, including App integration, tagging, macros, automations, etc. when necessary.
      • Maintain and demonstrate 100% compliance with all written security policies and change management controls and assist with quarterly audits of user access to key systems.
      • Understand internal customer's needs and business context to provide outstanding support and maintain high customer satisfaction.
      • Assist with implementation of new systems as needed to support evolving processes and critically evaluate our use of systems with a view to improve global efficiency.
      Required Skills/Experience
      • 1-3 years experience in SaaS support with proven ability to support diverse customers needs with skill and humor
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
      • Proven ability to solve practical business problems
      • Understanding of business processes and ability to translate business requirements into application functionality
      • Zendesk enthusiast who thrives on working in a fast-paced and changing environment
      • Strong team player with service-oriented attitude and customer focus
      • Excellent written and verbal communication
      • BA/BS Degree or equivalent work experience
      • An eye for detail and out-of-the-box thinking
      • You share our values, and work in accordance with those values
      • Successful completion of a background check
      Desired Skills
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an agent or developer
      • Experience with enterprise integration tools
      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

      Additional details about our process can be found on our hiring page.

       
      Remote-Global
    • Snowplow Analytics (UTC +/- 2)
      1 month ago
      Located in London or remote up to UTC +/- 2

      Why join us?

      We want to do data right, and we are focused on the emerging new customer segment of the data team. We are on a mission to provide enterprise companies with the best data possible so that they can do strategic transformations using data. We deeply care about the quality, meaning, ownership and governance of data.
      We do this through our Snowplow intelligent data platform, our passionate people and simple processes. We want to enable customers to track any event data; ask any question of that data and use any tool you want to answer it with.

      It’s a hugely exciting time here at Snowplow. We are actively selling in 14 countries with over 150 customers, from startups up to major enterprises; Snowplow is growing fast, having recently closed its Series A fundraising with MMC Ventures.

      The opportunity

      To support us in significantly scaling up our customer base, we are now looking for a Head of Support to join our Customer Office, reporting into the VP Customer to manage and further build out the technical support function at Snowplow.

      As the Head of Support, you’ll fully own our best-in-class 24/7 support function, leading our cross-functional team of L1 to L3 support specialists. You’ll build on our reputation for high-quality, responsive and technically-sophisticated support as we rapidly scale up our business and reach further into the enterprise segment.

      We’re an ambitious, enthusiastic team and are looking for an experienced support leader who shares our belief that peerless customer support is a core engine room of any successful enterprise software vendor. 

      What you’ll be doing

      - Own and evolve our Support function and team, initially managing and coaching five line reports (our Support Engineers) with a remit to build the team out further.
      - Acquire and maintain a strong understanding of Snowplow’s product and the value it delivers to customers.
      - Manage support resources to maintain and extend service availability while achieving key support KPIs such as SLA/SLO targets and NPS.
      - Be accountable for the management, mentoring and career development of all support specificalists, conducting performance review and one to one meetings.
      - Lead the hiring process to acquire new support resources based on capacity analysis and support expansion plans globally.
      - Drive continuous service improvement initiatives (e.g. automation) to protect our gross margin without impacting QoS as we scale.
      - Review Red and Amber accounts status and the trend of incidents to analyse and identify root causes and go-green plans for major incidents and escalations.
      -Design an all-competencies training program for the Support function, taking ownership of the personal development of each support specialist.
      -Supervise and improve the allocation of support specialists to complex data workflow and technical infrastructure tasks (L2/L3) for our customers.
      - Work closely with Customer Success to create and maintain an enterprise-grade experience across all touch-points of the customer lifecycle.
      - Work closely with Product and Engineering teams to ensure alignment on priorities as well as ongoing communication and updates to active escalations.

      We’d love to hear from you if
      - The idea of working for a growing software startup excites you.
      - You have 2+ years of leading a cross-functional team of L1 to L3 support specialists delivering 24/7 support.
      - Comfortable working with globally distributed teams, ideally structured in a follow-the-sun model.
      - You have strong customer relationship skills, covering enterprise and corporate accounts, and commercial acumen.
      - You have detailed knowledge and understanding of Incident, Problem and Service Request management processes.
      - You are an excellent communicator who can build strong relationships with other internal stakeholders.
      - You have the ability to digest complex technical information quickly and formulate this into a comprehensive and succinct format.
      - Proactive solution oriented problem-solving skills and project management experience.
      - You are adaptable and don’t mind working in an ambiguous, ever-changing environment.
      - Bonus if you have ITIL and/or PMP certifications, but not a showstopper if you don’t

      What you’ll get in return
      - A competitive package based on experience, including share options 25 days of holiday a year (plus bank holidays)
      - MacBook or Dell XPS 13/15
      - Two fantastic company Away-Weeks in a different European city each year (last one was in Bratislava in November 2019)
      - Work alongside a supportive and talented team Grow and develop in a fast-moving, collaborative organisation 
      - Enjoy fun events in and around London organised by our Cultural Work Committee
      - Learn to code or improve your existing skills with our Software Development Guild 
      - Convenient location in central London (Liverpool Street)
      - Continuous supply of Pact coffee and healthy snacks

      Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.
    See 4 more Customer Support / Customer Success jobs
  • Design (25)

    • Yesterday

      At Namaste, your ideas can become fantastic products in no time. Bring passion and dedication to your job and there is no limit to what we can accomplish together

      Do you love crafting elegant solutions and solving highly complex challenges?

      Can you see the importance of every detail?

      We’re a diverse community of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply reciprocal place, where everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger. That same real passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it.

      Our Marketplace squad is building the next generation of cannabis online platform. We operate several micro-services to handle customers’ information, orders and suppliers, fulfillment statuses, product details, inventory management, and payment gateways.

      We are looking for a motivated Product Designer, specialised in Design Systems to help us develop new features and continue to maintain a high level of quality for the existing ones.

      If you are comfortable working in an exciting environment with rapidly changing priorities, if you are creative and inspired to invent new ways to help design amazing products that customers love, please join us! We would really love to work with you!

      Responsibilities:

      As a Senior Product designer, you will work together with designers, researchers and strategists on solving design challenges by creating high fidelity designs and prototypes of features or new products and carry them through sign-off with stake holders as well as QA with engineering.

      Required Skills:

      • Track record of creating meaningful digital experiences for top brands, in-house or agency, ideally with an eCommerce focus.

      • Understanding of platforms and devices and how they relate to design, a good understanding of front-end coding standards and limitations, coding knowledge a plus.

      • Experience working with Design Systems and modern UI design tools (Sketch/Libraries, Abstract, InVision, Zeplin etc.).

      • A deep understanding of the end to end iterative UX process (personas, scenarios, wireframing, and high fidelity visuals).

      • A passion for solving design problems while – owning all facets of design (strategy, art direction, interaction design and research).

      • Exceptional UI abilities, a keen eye for good design shown and an extensive portfolio of live projects.

      What we offer:

      • Fully remote and highly talented distributed team.

      • Working on great tech stack with cutting edge technologies.

      • Product company with a long-term vision.

      • Competitive salary depending on the relative work experience.

      • Project exposure and ownership that impacts our users, product, and business.

      • Challenging technical tasks, fast learning cycles, and meaningful feedback.

      We thank you for your interest in employment opportunities at Namaste Technologies. Please note, only the candidates who are selected for an interview will be contacted. Namaste Technologies welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

    • 2 days ago

      HashiCorp is at the epicenter of the cloud adoption wave, helping shape how the world’s largest enterprises are running their IT infrastructure. We provide many of the most innovative companies with the infrastructure automation tools. All our foundational technologies are open source and developed openly. We take care to balance and be responsive to the needs of our open source community as well as our enterprise level customers.

      As a Product Designer working on Terraform, you’ll collaborate deeply with product management, engineering, as well as your follow designers. You'll combine research and ideation to provide our users with effective solutions to complex challenges. You should be a self-starter who thinks clearly, articulates design decisions effectively, and values execution.

      HashiCorp Design, as well as the other cross-functional teams you'll work with, is largely a remote team. While prior experience working remotely isn't required, we are looking for team members who perform well given a high level of independence and autonomy.

      You will:
      • Collaborate early and often with engineers and product managers
      • Lead design projects and present your work to stakeholders and customers
      • Deliver user-centered design (including user flows, wireframes, and prototypes) informed by user and market research
      • Distill complicated problems and complex data models into highly usable and efficient UI experiences
      • Collaborate with other designers to build and maintain a shared design language
      You may be a good fit for our team if you:
      • Have a minimum 4 years of relevant experience
      • Have experience designing B2B tools
      • Employ a process and have a portfolio that demonstrates this fact in both design and writing
      • Clearly articulate design decisions and rationale through excellent written and verbal communication skills
      • Work iteratively driven by feedback loops and critique
      • Think in systems and patterns
      • Thrive in a highly technical space
      • Have a positive attitude, an open mind, and a desire to collaborate and learn
      As a bonus, you may additionally:
      • Be familiar with infrastructure management concepts
      • Understand, and have even implemented, designs in code
      • Use the latest prototyping tools to make your work come to life
      • Have experience with data visualization, specifically with Javascript frameworks

      HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

      #LI-NL1

    • This UX Researcher or Senior UX Researcher position for our Manage stage group is 100% remote.

      A brief overview:

      GitLab is building an open-source, single application for the entire software development lifecycle—from project planning and source code management to CI/CD, monitoring, and security.

      We started 2019 with a team of 15 Product Designers and Researchers. Right now, we’re in a period of growth, we’ve more than tripled the size of the UX Research team, and we’ve increased the number of GitLab employees from 400 to over 1100 this financial year, too.

      At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases, check out our past releases, and see an overview of the product direction you’d contribute to when working here.

      As a UX Researcher at GitLab, you will be embedded into our Manage section, overseeing user research for a range of users and use cases. You’ll work on high-traffic, ever-maturing product categories, such as our value stream analytics features, access management capabilities, and compliance solutions. The work you’ll be overseeing will be impactful and highly visible to millions of our users across the globe.

      What you can expect in a UX Researcher role at GitLab:
      • You'll need to proactively identify generative user research projects within our Manage stage.
      • You’ll collaborate with other UX Researchers to identify research studies that will require you to work across our different stage groups.
      • You'll partner with Product Managers and Product Designers to execute research projects within their respective groups.
      • You’ll guide, and where necessary train, Product Designers and Product Managers in how to undertake evaluative research projects and in how to create strategic deliverables such as journey maps, storyboards, competitive analyses, and personas.
      • You’ll need to have a high-level understanding of the features, technical constraints, and competitor landscape found in our Plan, Manage, and Create stage groups. Working knowledge of the end-to-end GitLab product will also be required too.
      • You’ll be comfortable evangelizing research. We aim to share user insights with both the broader organization and externally.
      • You’ll do this to increase empathy while helping the team to continue to grow the maturity of our UX practice.
      • As a Senior, you’ll lead strategic user research initiatives that span multiple-stage groups or across our entire product.
      • You’ll mentor UX Researchers, both inside and outside of your product area.
      • You’ll actively contribute to our UX Research processes, our documentation, and our research repository. You’ll need to be comfortable working in the open, collaborating with our community, and approaching research in a transparent manner.
      • You’ll engage in social media efforts, including writing blog articles and responding on Twitter, as appropriate.
      • As we’re growing, you’ll interview potential UX Research candidates.
      • You’ll help our Research Coordinator to build on our First Look participant recruitment platform.
      Projects you might work on:

      You will be leading generative research projects within our Manage teams. You'll be leading research studies on analytics features, two-factor authentication flows, and permissioning. You’ll also support Product Designers and Product Managers who are doing evaluative research and usability testing in these areas. The users you’ll be working with are in a range of job roles, from Product Designers and Project Managers to System Admins and Software Engineers. At GitLab, we work using Agile methodologies and ship features monthly.

      You know you are doing a good job as a UX Researcher when:
      • You collaborate effectively with our Product Designers and Product Managers.
      • You can quickly build rapport with GitLab's users.
      • You contribute ideas for feature improvements based on your research findings.
      • Your research work enables our Product Designers and Product Managers to work effectively in front of our sprint cycle, as outlined in our Product Development Workflow.
      You should apply if:
      • You have significant professional experience working as a User or UX Researcher in a technical domain.
      • You've got experience doing research alongside a product design team.
      • You'll bring excellent planning and organizational skills as you'll need to manage multiple competing priorities.
      • You are experienced applying research methodologies in a remote setting.
      • You've mentored other UX Researchers.
      • Our values of collaboration, results, efficiency, diversity, iteration, and transparency resonate with you.
      • You'll thrive in an environment where self-learning and self-service is encouraged and instilled as a part of our culture.
      It would be an added bonus if:
      • You've worked for a fast-paced startup or high-growth scale-up.
      • You have led user research efforts within analytics tooling, access mangament features, or on products within heavily-regulated industries.
      • You have a degree in psychology, human factors, human-computer interaction or related field.
      • You’re experienced with open-source tools or working in an open-source organization.

      The culture here at GitLab is something we’re incredibly proud of. Because GitLabbers are currently located in over 51 different countries, you’ll spend your time collaborating with kind, talented, and motivated colleagues from across the globe.

      Some of the benefits you’ll be entitled to vary by the region or country you’re in. However, all GitLabbers are fully remote and receive a "no ask, must tell" paid-time-off policy, where we don’t count the number of days you take off annually. You can work incredibly flexible hours, enabled by our asynchronous approach to communication. We’ll also help you set up your home office environment, pay for your membership to a co-working space and contribute to the travel costs associated with meeting other GitLab employees across the world. Also, every year or so, we’ll invite you to our Contribute event.

      Hiring Process and compensation:

      Our hiring process for this UX Researcher or Senior UX Researcher position typically follows four stages. The details of this process, our levelling structure, and the compensation for this role can be found at the bottom of our job family page.

    • About Us

      At GovPredict, we build products that make government more transparent and politics more efficient. We help organizations navigate and guide public policy with a comprehensive platform that unifies advocacy, government relations, and fundraising teams.

      We are a 100% non-partisan company -- and we really mean it! Our clients fall on all sides of every issue, and we provide the same powerful technology to them all. Our team members are also all along the political spectrum, and we want everyone to feel welcome. The only rule is that our personal political views never affect our work. We believe that every organization has the right and the duty to analyze government policy, come to their own conclusions, and promote their points of view to the public (and public officials). 

      Good companies can be built quickly. Greatness takes hard work over time. We want people who are dedicated and want to invest themselves in GovPredict just as much as we are dedicated to our people and invest in them. We are a team of relentless problem-solvers and we believe in professional development and promotion from within.

      GovPredict is headquartered in Washington, DC, the heart of American politics. Our engineering offices are located in Chișinău, Moldova and in Belo Horizonte, Brazil. We have a friendly, collaborative, hard-working team that is dedicated to building the best public affairs software in the world. 

      The industry has gotten stale, and we're working to build something better. Organizations deserve the most modern, comprehensive tools available to monitor the political and policy landscape and protect their missions. If you want to help drive that forward, come work with us!

      About the Role

      Would you like to be the start of something big? Do you love taking a brief and turning into stunning reality? Have you developed materials that influence specific market segments? The marketing team at GovPredict is hiring its first full-time designer. 

      You will own the visual execution of GovPredict’s brand, playing a major role in shaping the way our state-of-the-art products are perceived in the Government Relations segment. Working closely with the VP of Marketing and other colleagues, you will be building something new.

      This is a big opportunity, and we want someone who can take the lead in ensuring every interaction with GovPredict is exciting, engaging, and modern. You need to be adept at taking descriptions of niche market segments and designing materials that will spark specific emotional reactions in those segments. 

      The Senior Marketing Design Manager will create every visual item that we use, from case studies to pull-up banners and from digital ads to the entire marketing site.

      Responsibilities 

      • Design all marketing materials, including, but not limited to:
        • Flyers, brochures, folders
        • Corporate items such as folders, notebooks, swag, etc
        • Conference display materials
        • Online ads
        • Web pages
      • Develop and manage all visual aspects of the company brand
      • Manage entire design process from receipt of brief to delivery of materials

      Required Qualifications

      • A bachelor's degree
      • At least 5 years experience with print and digital design (B2B strongly preferred) 
      • Demonstrated ability to take the emotional motivators and general preferences listed in a brief for different target segments and translate this understanding into a design language that elicits specific responses.
      • Willingness to iterate and optimize web designs based on data around conversion rates and site user behavior.
      • Collaborative approach, receiving and responding to feedback
      • Attention to detail

      Qualifications that would be a Major Plus

      • Ability to code web pages and modules (strong preference given to candidates with experience developing in HubSpot)
      • Experience in HubSpot
      • Working knowledge of the government relations/public affairs segment
    • What is Pathrise?

      Pathrise (YC W18) is an online program for tech professionals that provides 1-on-1 mentorship, training and advice to help you land your next job. On top of that, we're built around aligned incentives. You only pay if you succeed in getting hired and start work at a high-paying job first.

      Everyday we are expanding our team and our services. We are looking for sharp, scrappy and fun individuals who are ready to jump in (head first) into a new role with us. We are a small team and we love working together to improve our fellows chances of getting the job of their dreams! If this sounds like something you'd be interested in we want to talk to you.

      Our Mission

      We seek to uplift job seekers in their careers and help them fulfill their hopes, ambitions and livelihoods. Read more about why we’re driven to do this in our manifesto.

      Working for Pathrise is a great opportunity to work with our tight knit engineering, product, and design teams to improve the future of career services by helping to build the education platform and curriculum that supports our fellows. A large portion of this role will also be handling admissions, mentoring, instruction and other curriculum processes in a “teaching assistant” type position. It will be a combination of functional work and supporting the instruction staff. Depending on each candidate’s qualifications, this position could also be approached as a contract or contract-to-hire role as well.

      What you'll do

      • Design a centralized LMS/accountability web-based platform to optimize all of the custom workflows we have with Pathrise fellows

      • Ideating, scoping, and prioritizing new product features that are high value

      • Working closely with growth to build optimal marketing and branding materials

      • Review industry evaluations and handle admissions conversations with potential fellows

      • Contribute to curriculum and teaching sessions and workshops

      • Handle fellow queries for job search support and interview practice

      Requirements

      • Passionate about education and career development

      • 0-2 years experience developing in HTML/CSS and Javascript

      • 0-2 years of experience in industry as a Product Designer or in a related field

      • Experience with user research

      • A strong portfolio that showcases strong design sense and frontend engineering

      • Entrepreneurship or small startup experience

      Perks include

      • Strong mentoring company culture

      • Team lunch in the office

      • Access to Pathrise’s world class career accelerator curriculum

      • Commuter Reimbursement

      We do not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by law. If you need assistance or an accommodation due to a disability, please let us know.

      If you are also interested in the fellowship, please apply here: https://www.pathrise.com/apply.

    • About the Company:

      Clarifai is an artificial intelligence company that excels at visual recognition. We do not sell an abstract, futuristic technology - we sell a solution that people can use today to solve real-world problems. We believe that the same AI technology that gives big tech companies a competitive edge should be available to developers and businesses. That’s why we build products to make it easy, quick, and inexpensive for them to innovate with AI, go to market faster, and build better customer experiences. We make “teaching” AI just as accessible as we make using AI, which is why our technology is the most personalized, unbiased, accurate solution in the market.

      Clarifai is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      Impact:  

      You will be responsible for Clarifai’s overall artistic direction, from marketing collateral to product design of our customer-facing user interfacing. Reporting to the SVP, Platform.  You will greatly contribute to the general design system, elevate and ensure high quality, and drive projects with full ownership and autonomy.

       What You’ll Do:

      • Identify and define thoughtful user journeys supported by low- and high-fidelity wireframes, user flow diagrams, detailed interaction specs, and prototypes to effectively communicate interaction and design concepts.
      • Own company-wide artistic direction and execution for our brand, our marketing and our products
      • Participate in regular design reviews with internal stakeholders, as well engage in research and usability studies to validate and refine design direction
      • Evaluate and simplify complex product flows by deeply understanding customer needs
      • Collect feedback
      • Develop consistent and intuitive design rationale and explain visual choices to cross-functional teams
      What You Bring:
      • 5+ years of experience of Product and Graphic Design for marketing collateral, sales collateral as well as deep experience building interactive and responsive/mobile-friendly user experiences
      • Online portfolio demonstrating strong visual and interaction design for web and mobile applications.
      • Proficiency with Adobe Creative Suite, Sketch, Figma, and prototyping tools.
      • Experience designing and shipping user-centered applications supported by cohesive and consistent design system
      • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively
      • Experience working closely and collaboratively with product management and engineering counterparts both in office and remotely
      • Knowledge of best practices and conventions around usability, creating the highest quality user experiences that make complex tasks extremely easy, and latest trends in design
    • 1 week ago

      If you had the best ERP tool that powered some of the most high-profile Architecture, Engineering and Government Contracting firms in America, what would you do? Make it even better! The Unanet/Clearview team is committed to consistently delivering new features to its suite of products and we are just getting started! We want to grow our team, tackle even bigger challenges and do amazing things. We work in focused, agile-based teams to constantly improve our code base, add new ways of interfacing with the system and have amassed a large backlog of interesting product initiatives. We want to grow to enable even greater success within our industry. This is where you come in!

      As a Lead UX Designer, this is a great opportunity for growth, experimentation, and the challenge to create something truly remarkable all while having the support of an executive team that understands the importance of a Lean UX process.

      Applicants must be authorized for non-sponsored employment in the U.S.

      Responsibilities

      • Lead the UX efforts on key projects and initiatives across our portfolio of products, raising the bar through quantitative and qualitative metrics

      • Responsible for the continued development of UX strategy, user journeys, and innovative user experiences across a wide variety of channels and platforms

      • Provide deliverables including prototypes, proof of concept documents, wireframes, information architecture, user flows, use cases, user scenarios, and research debriefs

      • Manage all aspects of a design project from start to finish and own the end-to-end user experience of a project

      • Conduct interviews, competitive research, design explorations, and strategic analysis

      • Manage a holistic design system to encourage consistent patterns and best practices

      • Collaborate effectively with leaders and individual contributors in engineering, design, product, and more

      • Mentor and direct the work of more junior designers and partner closely with design leadership to ensure designers are equipped to do their best work

      • Raise the bar for design quality by giving and soliciting constructive feedback from peers and stakeholders

      Requirements

      • 5+ years of experience designing business-oriented web and mobile applications

      • Demonstrated ability to work with business stakeholders and technical teams to understand, analyze, and document requirements

      • A strong technical aptitude (you don't have to code, but you do have to be able to earn the respect of the people who do)

      • Effective interpersonal communications skills (presentation, written and verbal) and the ability to communicate effectively at all levels of the organization

      • Deep understanding of how to integrate research, design, language, technical development, and business strategy
    See 18 more Design jobs
  • Marketing / Sales (15)

    • As a member of the executive team, you will take the helm of the Kuali business unit that serves the CFO’s organization on campus with financial & risk management solutions, currently our Financial and Ready products. You’ll be accountable for growing and operating the business line, including full P&L responsibility. You’ll have the support of executive peers who manage product, engineering, user experience, and customer success.

      About the company

      Kuali builds higher ed cloud solutions in a competitive space where users are just waiting to be delighted.

      Why join us? Our work matters — we’re helping our customers improve the quality of higher education by decreasing administrative costs. We compete in a competitive space where users are saddled with outdated, inefficient, legacy ERPs and eager to be delighted. We’re generating revenue and growing quickly with nearly 200 customers and 100 employees. You’ll have a significant impact on what we do and how we do it because we are an empowered group of entrepreneurs. Plus, you’ll get to work with some truly amazing people at a fast-growing, design-centric EdTech startup.

      If you’re looking to make your fortune off a quick flip with no business model, you’d be happier someplace else.

      What you'll be responsible for
      • Growing the financial & risk management solutions business
      • Understanding the market dynamics and current issues that impact university CFO’s and their organization
      • Positioning Kuali as a thought partner with leading institutions in this space
      • Leading marketing and sales efforts to create and realize demand
      • Working with executive peers leading the product development practice and teams to prioritize and develop products that make Kuali an indispensable partner
      • Working with executive peers to deliver remarkable customer experiences and create fiercely loyal customer advocates at every touch point.
      • Learning, and educating others, about the market landscape & competitive products
      • Managing the P&L, strategic investments, and the financial health of the business line

      Requirements

      About You
      • You’re an amazing communicator. You listen, and your written, oral, and visual communication is clear, concise, and tuned carefully to your audience
      • You’re a natural, self motivated and directed leader who inspires your team, embraces teaching (or learning) opportunities, and provides constructive coaching and meaningful, stretching challenges
      • You’re a resourceful, creative, problem solver
      • You know your stuff. You can think your way through complex issues, have a keen eye for details, and talk about it all confidently, accurately, and honestly
      • You’re cool under pressure. Startups can get a bit hectic. You keep calm and carry on through even the most stressful of circumstances
      • You enjoy a challenge and play to win
      • People love working with you
      • You’re organized, communicative, and accountable—you own your role entirely, while being open to critiques, suggestions, edits, and new ideas
      • You play nice with others, but you’re not a pushover
      • You look at our company values and think “I want to work at a place that has those values.”
      • You’re passionate about your role in helping customers achieve their missions, and you advocate for them fiercely.
      • You’re curious and continuously seek knowledge and share your discoveries with others.
      • You have a track record of combining business, technology, and budget challenges to produce high-impact end results.
      The experience and technical requirements you have to have
      • You’ve formed and executed on a business strategy and, successful or not, learned from it
      • You’ve worked on multiple SaaS solutions
      • You’ve used agile methodologies and have ideas on how you’d improve them
      If you have some of these too we’ll be delighted
      • You have experience with the Higher Education community
      • You know the financial management and/or risk management domains in higher ed
      • You’ve been a leader in both start-ups and large companies
      Other requirements
      • You’ll have the opportunity to travel. There will be 3-4 key events throughout the year, and opportunities to visit customers as well. The travel requirement could be 50%.
      • We are a remote division of the company. You’d be expected to have a suitable home working environment or alternative.

      Benefits

      • Autonomy
      • 401k matching (up to 4% of your salary)
      • Full health premiums paid by company for you and dependents
      • Take the time off that you need (unlimited PTO)
      • Paid holidays
      • Annual tech hardware budget to buy whatever you want to do your job
      • Annual conference and training budget to learn what you want to learn
      • Work from home
    • Join us in our mission to make website development fun by making it simple

      We are looking for an experienced Engineering Manager to lead the team dedicated to driving Gatsby’s open source project. Join us in our mission to make website development fun by making it simple.

      About us

      Gatsby is a remote-first, community-focused team working to build a high-performance, fun to use, accessible, and astonishingly flexible presentation layer for any data source. Our core values include transparency (our work is public most of the time); creating a safe, high-trust team; building incredible developer experiences; maintaining a healthy working environment; and helping deliver web experiences that feel amazing to use on every device and connection type. 

      Details of the role

      Type of Work: Full-time employee

      Location: Remote

      Why we need you

      Gatsby is the future of the web, and the web is an incredibly diverse ecosystem. This means we need leaders who can intuitively appreciate the value that the commercial services we build offer customers. The open source team is expanding rapidly and we need someone with a deep understanding of the very cool technology, but an equally profound sense of empathy required to grow both individual contributors and future leaders in this critical part of our company.

      Why this is interesting

      Gatsby is a wildly popular open-source framework that is changing the architecture of the web. The open-source team is responsible for driving the roadmap for the large and complex codebase that is Gatsby.js. Between their own contributions and the community, they merge nearly 500 pull requests in a typical month. You’ll help lead the team in not only tackling key technological challenges, but also bolstering and focusing community contributions.

      Your responsibilities

      You will be responsible for people, projects, and processes. You will partner with your team and peers to:

      • Foster an inclusive environment through empathy, not just inside engineering, but across all the teams in Gatsby, and beyond to the open source community.

      • Wrangle many timezones and introduce remote work best practices, as you will lead a geographically diverse team.

      • Exercise good judgement in interacting with the enthusiastic community, as an exemplar for your team in this area.

      • Partner with Product and Design to find the best blend of quality, agility, and work/life sanity.

      Make sure your team is fully equipped for their job, including:

      • Context - make sure they know what is happening outside engineering

      • Vision - make sure they know what it coming next, even if we’re not there yet

      • Skills - ensure that each team member grows and feels confident in delivery

      • Tools - choose and evolve the dev environment (with the team’s input)

      • Processes - hand-in-hand with tools, make sure that we’re continuously evolving our planning and dev approach to have just enough structure to keep us on track

      • Empower your team members by offering them clear ownership of technical challenges in a world where you and other leaders are still wearing many hats and finding the ones with the best fit.

      • Collaborate with other engineering managers to evolve the management practices at Gatsby. We’re all learning more every day!

      This might be you if you….

      • Have successfully managed people, including recruiting and hiring, coaching, mentoring, evaluating, and promoting.

      • Have experience working with (and ideally contributing to, or managing) open source communities and products.

      • Have strong communication skills, verbal and written.

      • Genuinely enjoy helping people, both inside the company and out.

      • Have a consistent track record of delivering high-quality software in regular, iterative releases through coordinating a remote team.

      • Are able to coordinate and work with teams and stakeholders across the organization, and even beyond the company, including effective project management skills in an environment where you may not control many of the variables.

      • Have previous experience with React, Node.js, and GraphQL. Gatsby is built on React, Node, and GraphQL, so you should be experienced with usage and the syntax.

      • Have strong empathy and a willingness to define the nuances of team roles (including your own!) as you go.

      The best parts of this job

      • The people and culture of a team genuinely invested in building something great.

      • You’ll be helping curate one of the most popular, fastest growing open source frameworks in the world.

      • You’ll be leading a group of supportive, talented, and friendly people towards delivering a great framework and developer experience.

      • You’ll have the opportunity (even expectation) to constantly learn and innovate, in both tech approaches and process definition.

      • Your role will be key to making Gatsby the next way to build on the web—and a technology that enables the next billion internet users.

      • You will get to look back on this time as the “early, exciting days” of Gatsby. You’ll get to watch members of your team become future leaders and luminaries in a space that isn’t fully defined or formed yet.

      The worst parts of this job (maybe)

      • The community and our team aren’t always operating as equals, and don’t always have perfectly aligned motivations. Your job includes the unenviable task of helping us figure out the right focus in a variety of complex situations, and with a wide range of (understandable, but sometimes mutually exclusive) community expectations.

      • We’re all still figuring a lot of stuff out. Things can feel unstructured or messy. Part of your job is to smooth out what we collectively don’t like. And that can be hard.

      • The company is growing fast, which means lots of people wearing lots of hats, and sometimes exchanging them for new ones. Doing this while protecting a team (or individual’s) sense of ownership and security is hard. And it’s part of this job. Sorry.

      • Product and strategic direction can change. We’re building a whole new area of growth in an absolutely huge potential market. Absorbing (and/or pushing back as you see fit) that change so your team doesn’t feel unnecessary churn is also hard. And also part of this job. Still sorry.

      Benefits

      • Unlimited vacation policy, with a minimum of 15 days paid vacation time

      • Amazing health, dental, and vision insurance for you and your family (US only)

      • Skip the commute with remote work

      • 3 months of paid parental leave covering both adoption and foster placement

      • Fly to cool locations 3x/year for company-wide meetups

      • Stock options in a fast-growing startup

      • Gatsby Sabbatical: 4 weeks of paid vacation after 4 years tenure

      Equal Opportunity Statement

      Gatsby is an equal opportunity employer. We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law. Cultivating inclusivity and diversity is a top priority.

      Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Gatsby does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Gatsby.

    • Workstream (www.workstream.is) transforms the way deskless workers work, starting from automating their hiring and onboarding workflows. We help companies to streamline the hiring process with workflow automation, SMS communication and machine learning. Our clients include Jamba Juice, McDonald's, Westin, Marriott, Uber, Subway, Dunkin', Panera Bread, Coupa Cafe, Sightglass Coffee, Equator Coffee and more.

      We are a team from Stanford, MIT, Google, Y Combinator, Harvard, Cornell, Yelp, Qualtrics, Glassdoor, WeChat and more and are backed by investors including Basis Set Ventures, Valar Ventures, ex-Googler Fund, Peterson Ventures, Joe Montana, CEO of Zoom, CEO of Logitech, COO of Yelp, Chairman of JetBlue, CMO Hubspot, and more. Global at our core, we are headquartered in San Francisco, and have presence in the US, Europe, China and Singapore from day one.

      Position overview

      We are looking for a data analyst to join our fast growing team, working alongside the founders. Ideally, you are passionate, detail-oriented, an excellent communicator, independent thinker and incredibly intelligent.

      The Nitty-gritty Details

      • Company: Workstream

      • Website: https://www.workstream.is

      • Location: Remote

      • Position: Data Analyst

      • Position type: Full-time

      • Reporting to: Co-founder & chief product officer

      Opportunities to Progress in Career

      Workstream is a San Francisco based, rapidly growing, seed-stage startup, funded by well known institutional and angel investors (happy to share more privately). We are a small team of ~20 full timers + a few part timers with strong passion to make hiring easier and faster. We hope you will bring the same energy and share with the team.

      We are looking for someone that can grow with our team over time. You will start as a Data Analyst, but it won’t be any ordinary analyst. You will get plenty of exposure to the leadership team (think weekly), reporting directly to one of the founders. You will also get to work closely with our engineering team to build and maintain our data warehouse and data infrastructure, in addition to answering business questions.

      You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.

      Watch this video of Lei (co-founder / chief product officer) describing this role.

      https://youtu.be/-H2DLct5Dj8

      Responsibilities

      - You will be responsible for creating and maintaining company KPI dashboards so everyone across the company can monitor our performance (we are transparent and data-driven), and team leads can make informed decisions. This means writing a LOT of SQL -- and making sure the data is accurate and reliable.

      - Then, you will explain those metrics to leadership and each team, making sure they understand the ins-and-outs of the data. As a data analyst, you know that there are caveats behind every single chart; it’s your job to make sure that your audience understands it too when they make business-critical decisions. This may come in 1:1 meetings, team meetings, or deep dive sessions.

      - You will also be called on and counted on for supporting ad hoc requests from the leadership, and to help with preparing board decks. These may happen last-minutely and urgently, and you’ll be expected to act quick, without compromising quality.

      - To do all of these, we need a solid foundation of data warehouse and architecture. Together with your manager, you will build and maintain our data warehouse and architecture. That means working with engineering to integrate new data sources (as our teams adopt new internal tools). It also means creating and maintaining clear documentation on data flow, schema, and naming convention.

      - You are at the frontline at fostering a data-driven culture across the company. Champion for single source of truth (SSOT), and champion for understanding and using data the right way.

      - Lastly, train and guide other teammates (sales ops, customer success ops, etc.) on how they can best use data to guide their own work.

      Skill sets and requirements

      - You resonate with our company values. Culture fit is a must have for us, and hopefully these will resonate with you! https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/edit

      - You are humble, hungry, disciplined, and curious.

      - You have 3+ years experience in data analytics for SaaS businesses.

      - You understand SaaS, B2B, and startup metrics very well.

      - SQL ninja – excellent SQL skills, able to create charts/reports/dashboards in minutes.

      - Fundamental understanding of relational databases.

      - Fluent with data visualisation/business intelligence tools such as Mode, Periscope, Looker.

      - Fluent with Google Sheets and (to a lesser extent) Excel.

      - Experience working with large and complex datasets.

      - Comfortable communicating technical concepts to high level stakeholders.

      - Ability to work autonomously in a dynamic environment.

      - You are an excellent written and verbal communicator.

      - You have fantastic problem-solving abilities, analytical horsepower, an attention to detail, and a willingness to do whatever it takes to get things done.

      - Self-directed learner who requires little oversight.

      Nice to have:

      - You have worked remotely before.

      - You have an engineering / devops background and can maintain our data infrastructure.

    • Pachyderm (US only)
      1 week ago
      About Pachyderm

      At Pachyderm, we're building an open-source enterprise-grade data science platform that lets you deploy and manage multi-stage, language-agnostic data pipelines while maintaining complete reproducibility and provenance. If you want to learn more about our grand vision, read what has become our "manifesto."

      The Role

      Pachyderm is looking for people who are personally motivated to pursue a career in sales, who uniquely possess both grit and a growth mindset. In this role, you’ll be responsible for qualifying leads at the initial stages in the sales funnel, researching potential clients, connecting with and educating prospects, and qualifying leads before handing them off to the Account Executives. 

      This is a major opportunity to work on Pachyderm's first ever dedicated Sales Development team. Most of the playbook is in place so you’ll be set up for success, but you will also have significant opportunity to iterate and improve on it. The compensation plan for this role is generous because you’ll be expected to do your sales development work and help to refine our small team’s processes. This role will make a big-time impact on our growth as we scale.

      Pachyderm is just a small team right now, so you'd be getting in right at the ground floor and have an enormous impact on the success and direction of the company, product, and sales process.

      We offer significant equity, full benefits, and all the usual startup perks.

      Responsibilities
      • Create potential opportunities from prospecting and marketing-generated leads
      • Cultivating open source users into Enterprise (Paid) Opportunities
      • Brainstorm, research, and evaluate new sales sources and channels
      • Collaborate closely with Marketing, Sales, and Founders to plan and implement a strategic outreach plan
      • Develop and implement best practices for growing Pachyderm customer base and strategic partnerships
      • Create new business by aggressively finding and qualifying leads for our sales team
      • Interface and nurture leads through various outbound channels including cold-calls, email, and social media
      • Work closely with Product, Marketing and Engineering teams to drive business strategy.

      Qualifications
      • Be ready to continuously learn and grind through anything.
      • 1-3 years of experience in SDR or BDR role
      • Strong understanding of SDR and lead development best practices and procedures
      • Ability to connect and develop strong client relationships
      • Desire to help build a world-class sales organization
      • Willingness to take ownership and execute
      • Strong communication skills and excellent organizational ability

      What's in it for you?
      • Ownership and phenomenal career trajectory
      • Startup experience with high-stakes
      • Unlimited PTO, within reason :)
      • Management that will do everything to make it happen for you
      • Team retreats, meals, and phenomenal colleagues
      • Full benefits
      • Pachyderm equity (this is big)
    • Our mission is to build financial management technologies that enable the world’s most important companies to grow more quickly in a sustainable way that’s good for people, the planet, and business.

      When companies have strong cash flow performance they can shift from short-term acrobatics to long-term growth and innovation. These are the teams that change the world by being freed to optimize for all of their stakeholders, including their employees, business partners, and environment.

      The Opportunity

      Cash flow is the toughest financial statement to understand but it’s fundamental to funding your own growth. We build the most intuitive and actionable tools for companies to optimize cash flow performance. Our platform analyzes billions of dollars of B2B transactions each year, users spend 70% of their workday in Tesorio, and we save finance teams thousands of hours. As a result, they can invest more confidently and anticipate their capital needs further in advance.

      We’re growing quickly and working with the world’s best companies and the largest bank in the US. We recently raised a $10MM Series A led by Madrona Venture Group and are backed by top investors including First Round Capital, Y Combinator, and Floodgate. We’re also backed by tenured finance execs, including the former CFOs of Oracle and NetSuite

      We’re now looking for a frontline marketing leader who can shape a narrative for a new category while providing air cover to sales. Imagine the following untapped resources at your fingertips:
      + A product with an NPS of 82 and over 50% DAU/MAU that beats the competition 9/10 times
      + Customers at highly recognizable companies eager to get the word out, and they call us when they switch jobs
      + Founders & CFOs of the top finance tools (NetSuite, Oracle, Adaptive Insights) as investors and resources for thought leadership (see example here)

      As the ideal candidate, you have been the top direct report to the CMO at a company that feels like it came out of nowhere and you’re ready to run the playbook yourself. Think of companies like Drift, Superhuman, Airtable, Notion, or G2 Crowd that have crafted an aura around themselves. As the Director of Marketing, you will eagerly do the work yourself, but judiciously focus where you have the biggest impact. That means that you will manage an in-house team of 1-2, plus contractors when necessary, to give yourself leverage and bring in needed expertise. In short, people will be in shock when they see what we’re accomplishing and you tell them it’s just a 2-3 person marketing team. 

      Our team is based in the San Francisco Bay Area, and we have a diverse, distributed workforce in five countries. We don’t believe that people need to sacrifice being close to their families and where they’d prefer to live in order to do their best work.


      Your Motivators
      • You are energized by the challenge of figuring out how sophisticated buyers make purchasing decisions and designing a multi-channel, integrated marketing strategy to target them (content, events, paid ads, webinars, drip campaigns, retargeting, etc.)
      • You love storytelling and have strong editorial chops (e.g. you see First Round Review and want to create your own)... Quality content over high volume noise
      • You think that category design can be tactically executed while also supporting near-term sales objectives, you’ve probably read Play Bigger at least once
      • When you see brands or your favorite products, you like coming up with better stories and positioning that could push them to the next level, almost for fun
      • You have an experimental approach to rapidly test channels and ideas cost-effectively to identify where you need to double down without getting stuck in analysis mode
      • You are eager to collaborate with the CEO, Product, and Customer Success to turn our customer advisory board into an amplification platform
      • You run independently and seek the freedom of a blank slate reporting directly to the founder/CEOAt the same time, you build marketing cultures that collaborate well with sales, engineering, product, HR, and customer success
      • You’ve created such strong teams in the past that you have go-to people in your network who you can bring in to drive quick results because they love working with you


      Responsibilities
      • Developing and executing a cohesive marketing plan to increase brand awareness and inbound leads 
      • Design a marketing budget and manage to allocated quarterly spend
      • Play a key role in internal and external messaging and positioning of the company
      • Prioritize marketing projects and allocate and manage internal/external resources accordingly
      • Produce ideas for promotional events or activities and organize them efficiently 
      • Develop thought leadership program
      • Conduct market and competitor analysis to craft kill points, identify challenges and unlock opportunities for growth 
      • Manage PR/Analyst Relations
      • Prepare weekly metrics reports

      Skills
      • Strong grasp of the leading activities and metrics needed to meet difficult marketing goals and can break those down into daily, weekly, monthly, quarterly, and annual objectives in order to tune experiments and budgets
      • Experience with Salesforce and digital marketing tools and comfortable standing up the marketing stack
      • Have professional (and ideally some finance) acumen to understand the voice of CFOs
      • Strong design taste and can even dabble a bit in basic graphic design
      • Thorough knowledge of web analytics (e.g. Google Analytics, etc.)
      • Customer-oriented approach with experience building integrated marketing programs
      • Strong copywriting, analytical and project management skills
      • You have experience building strong internal marketing teams and outside vendor relationships
      • Very nice to have: Experience marketing to Finance Industry & Stakeholders with an understanding of the pain we solve
      • Nice to have: Strong public speaker, and must be able to help the team get out there with crisp presentations

      Achievements
      • 4+ years of marketing management experience, and 8+ years in marketing 
      • Joined a company when it was just evolving away from founder-led evangelization and almost no marketing to help refine ICP, clarify the company category, and disseminate a narrative to the market
      • Experience figuring out the $1-20MM ARR scaling phase and carving out a new category of business applications
      • Demonstrate tenure and longevity in positions (3 years or more in roles a plus)
      • BS or BA highly preferred
    • 4 weeks ago

      Reports to:

      COO

      Description:

      Who are we?

      Over puts the power to inspire the world, build a business, or grow your brand – in the palm of your hand. You can create impactful visual content in just a few taps, with no design experience necessary.

       At Over we believe that Creativity is the magical act of making change happen. It’s the power to reinvent yourself and the sorcery of making something out of nothing.

      It's also the terror of a blank page; a rough destination with no directions.  But with the right tools, creativity turns any obstacle course into a playground. 

      So we take the hard parts out, so our users can focus on the joy of making change happen!

      We’re also an award winning bunch (yes! You read that right - we’re one of Apple’s 2019 apps of the year in the ‘Storytelling Simplified’ category) with a distributed team spanning a wide range of locations – and we’re constantly growing. 

       https://madewithover.com/

      At Over, we live and breathe these values – and they show up in everything we do:

      • Go big and go home – good products come from the heart, and good hearts come from healthy homes and minds.
      • Growth is at the heart of everything we do – we proactively learn whatever is necessary to build a truly great product and company.
      • We say “thank you”. Like, a lot. For big things, small things, old things and new things. Our #gratitude Slack channel is a constant reminder we’re an overwhelmingly grateful bunch.
      • Inspire – not just our users, but each other. On any given day, you’ll learn something new, hear a great story, feel empowered, get a hug, or a high five. It’s just how it goes.
      • We are resilient – we embrace failure, celebrate spills, and recover quickly from a punch to the throat. It happens.
      • We see it big, and keep it simple – clearly visualizing the future, but keeping an eye on the details, and breaking it down into tiny habits, actions and experiments. 

      Who are we looking for?

      We are searching for a talented VP of Growth to help us reach hundreds of millions of entrepreneurially-minded customers. You are passionate about creativity and the power of technology to transform industries. Ideally you have led User Acquisition and other growth functions within a fast-paced, and growing B2B SaaS/technology company. You’ll play a dual role of setting the strategy and direction for user growth at Over, and the management of the user acquisition budget to drive user and revenue growth through a variety of channels. You will also simultaneously lead and mentor our talented Performance team and provide leadership and development for multiple cross-functional growth-related squads. You’ll play a critical role in shaping the destiny of our growing product in a competitive market. Ideally...

      • You’ve managed the profitable investment of a conservative user acquisition budget to hit KPI targets and achieve user and revenue growth.
      • You have a natural ability to build teams around you, and able to give them clarity, confidence and inspiration to do their best work.   
      • You’re able to switch context between thinking about a growth strategy in 6 week, 6, month and 18 month time frames. You can break complex problems into steps that drive user growth at Google speed.   
      • You’re obsessed with customers - their problems, challenges and aspirations. You’ve had significant experience incorporating the voice and needs of the customer into your process. 
      • You’re also obsessed with data - the analysis and interpretation of Digital Marketing data via different tools and technologies (SQL, Google Analytics, etc.); You know when to use it - and when not to. You know when the data should make the decision and when strategy or intuition should guide.

      Main responsibilities:

      • Oversee the performance marketing teams while working cross-functionally with Product, Design, Data, and Engineering. 
      • Manage the investment of a user acquisition budget to hit KPI targets and achieve user and revenue growth.
      • Serve as a thought leader at the company and beyond and set out best practices and performance standards for all user acquisition and growth initiatives.
      • Stay current on the user acquisition landscape, growth trends, best practices, and competitor strategies to serve as the subject matter expert on growth.
      • Oversee all reporting and analytics related to user acquisition and marketing.
      • Utilize data insights to develop new growth strategies and initiatives.
      • Lead the team in designing and developing internal performance marketing reporting and processes.
      • Oversee the consistent monitoring of user acquisition performance and ensure teams are accomplishing goals and deliverables on time.
      • Managing and Mentoring performance marketers as well as cross-functional growth squads. 

      To succeed in this role you’ll have the following:

      • BA/BS Degree in a relevant field of study, Masters is preferred
      • 10+ years digital marketing experience, preferably in the mobile app, gaming or B2B SaaS space
      • 4+ years in a leadership and management role.
      • Experience successfully managing marketing budgets across multiple digital/media channels and global markets.
      • Extensive experience with performance marketing especially within the context of Series A to Series C growth SaaS businesses including but not limited to user acquisition via social media, opt-in video ad networks, SEM, email, etc.
      • Expert-level understanding of the current SaaS user acquisition and marketing landscape, mobile analytics, and mobile attribution.
      • Strong professional network within the mobile industry that can foster new growth opportunities and team building.
      • Strong analytical skills with the ability to apply business strategy to data analysis and recommendations.
      • Ability to manage and oversee analytical marketing team members.
      • A desire to do both strategic planning and daily execution/optimization, as needed.
      • Excellent communication skills.

      To fit in well at Over, you will ideally have:

      • A voracious appetite for learning, growing and teaching despite your experience
      • Excellent communication skills (we have a very open feedback culture)
      • Organization skills, with the ability to prioritize and work to deadlines 
      • A friendly, compassionate personality
      • A detail-oriented mindset
      • A good level of emotional intelligence
      • An efficient manner of working 
      • A self-starter frame of mind. You’ll need to be collaborative, but we value autonomy. 

      Benefits:

      • Unique learning and development opportunities
      • Remote-friendly work environment
      • A generous, flexible leave policy
      • Choose your hours to match your energy levels
      • Own shares with generous stock options
      • A progressive and meaningful maternity and paternity policy
      • A culture focused heavily on wellness

      Think you’d fit in well? Apply now.

    • 1 month ago

      FullStory is looking for a Head of Revenue Marketing to lead a team that plans and executes high-impact programs and campaigns for target accounts and demand gen as well as our partner marketing and customer marketing initiatives. As a senior-level revenue marketer, you will conjure creative integrated content, field, and digital programs that engage our target buyers and users, put our narrative in the market, and fuel pipeline and customer engagement. 

      Close collaboration with all practices in the Marketing team—content, design, product marketing, operations, and SDRs— as well as with Sales and Customer Experience will be critical to success in meeting your ambitious pipeline goals.


      Day to day, you'll:

      • Plan, execute, and measure complex programs and account-based interactions that create awareness, engagement, pipeline and revenue in the target segments.
      • Own pipeline and performance through a well-designed plan to hit the numbers, ensuring you measure, optimize, and rapidly iterate to succeed.  
      • Collaborate with content and design teams to create valuable, lovable, personal experiences online and in person.
      • Energetically collaborate and communicate with your marketing and sales colleagues to act as one revenue team, incorporate the best ideas, and ensure everyone knows the plan when you launch new initiatives.  

      You might be a good fit if:

      • You have 10+ years of experience successfully growing a SaaS company and managing a team. 
      • You’ve used account-based, targeted tactics to go to market.
      • You’re confident in marketing to product, engineering, and UX teams and executives.
      • There is a little engineer in your head and you love to brainstorm, plan, build, and are fanatical about measuring and optimizing.
      • You’re not afraid of a blank page—knocking out quality copy, coaching your team on messaging and writing, and knowing when to get help to support your tactics is a piece of cake.
      • You’re a natural collaborator and communicator who loves working on projects as a team.
    See 8 more Marketing / Sales jobs
  • Product (44)

    • 2 days ago

      You will research, define, prioritize, and communicate product enhancements to our development teams.

      Responsibilities

      • Research and understand the problems of writers.

      • Accurately describe requirements.

      • Obtain feedback from users, customers, sales, engineering, etc.

      • Generate effective solutions to complex problems.

      • Coordinate closely with all our teams to ensure cohesive solutions and capabilities.

      Experience

      • A strong interest in writing and/or creative thinking. You must be passionate about writing and write regularly (e.g. a novel, a blog, poetry, or song lyrics). Please don't apply if this doesn't describe you.

      • A can-do attitude and the ability to think creatively to solve problems.

      • Excellent written communication and presentation skills.

      • Demonstrable ability to effectively work through conflict to meet objectives.

      • Mastery of the English language.

      • Ability to lead multi-disciplinary teams, including building collaboration and consensus among diverse teams of peers, experts, and senior management.

      • Focus on quality and timely delivery.

      • Strong attention to detail.

      Hours of work: 40 hours/week 

      Please note that we are a fully-remote company so all applicants must be prepared to work independently from their own space. 

      As we are a UK company, this will be a freelance position. Any applicants will be responsible for paying taxes in their own country.

      How to apply

      Please send a resume and a cover letter detailing why you are the right person for this position to [email protected] 

    • 3 days ago

      We are a closely-held web and mobile application development firm looking for a driven Product Owner.  Are you experienced in product management, Lean and Agile development methods?  Passionate about building products that customers love?  Looking for a no-politics zone to do your best work?  Mercury is the place for you!


      The Work

      The Product Owner will product own and help ship of a range of web and native applications including:


      Custom business applications utilizing rich HTML5/CSS3/JavaScript-driven front ends

      Progress Web Applications

      Business intelligence and collaboration systems

      iOS and Android business applications

      Large-scale website development based on innovative creative design, highly usable custom widgets and CMSes

      Skills & Requirements

      The position requires proven work experience in product management with a technical background and understanding of (perhaps even hands-on experience) software development and web technologies.

      The Product Owner will work within multidisciplinary Scrum teams, so strong problem-solving skills and a willingness to roll up one’s sleeves will go a long way.  The ability to research, reason and communicate recommendations to clients and executive management is crucial.

      Specific requirements include the following:

      • Bachelor’s Degree favored, preferably in Business, Computer Science and/or Engineering

      • 5+ years of hands-on experience with Agile-driven software development

      • 5+ years in a professional work environment analyzing business problems, collaborating and leading teams preferred

      • Excellent written and verbal communication skills are pretty darn important, too.

      • An affinity for caffeinated beverages and a strong meme stash won’t hurt your chances.

      Some Specifics

      At Mercury you will:

      • Translate product strategy into detailed user stories and prototypes

      • Collaborate with interface designers and software architects to define product vision

      • Create and prioritize product backlogs

      • Apply exact standards to ensure that high quality applications and sites are delivered

      • Represent the company with customers and guide company resources to meet their needs

      What Kind of Products Will You Work On?

      • Web, mobile and collaboration applications for the Southeast's fastest growing commercial real estate firms

      • Progressive web application for one of the nation’s leading furniture retailers

      • Ecommerce, operational management and transactional reporting system for a funded late-stage startup

      • iOS, Android and PWA applications for Fortune 50 consumer products field workforce

      • Data dashboards, drill down business intelligence reports and mobile reporting for global professional services firms

      How to Know If You're A Fit

      If any of the following excites you, we definitely want to talk to you!

      About MercuryWorks

      We are a Florida-based group of talented designers and developers devoid of heavy corporate structures, approval processes and tight boundaries.  Noted by our clients as giving that little extra that truly sets us apart, we seek to build sustained, successful relationships, ship customized solutions and deliver strategic counsel and zealous service.  mercuryworks.com 

      This Is A Remote-Friendly Position

      Mercury is a distributed workforce with developers and designers located throughout the United States.  We are open to applicants located anywhere in the continental United States (we find all team members being within 3 time zones of each other best for collaboration) and also Tampa Bay-based professionals.

      About H1B Visas and Recruiters

      At this time we are not considering the sponsorship of H1B candidates.  Also, no recruiters.  Definitely; please no recruiters.  None.  No matter how good you think your candidate is.

    • 4 days ago

      What We’re Building

      After creating custom payment systems in-house at previous companies and realizing the pain of keeping these ad-hoc solutions up to date, we started asking how other businesses were handling their business-to-business payment needs.

      We spent 9 months conducting over 300 customer development interviews and came up with a framework to build the simplest way to send and receive B2B payments. Almost three years later, we have a product that we are proud of and a healthy list of happy customers, but we are really just getting started.

      The Team You’re Joining

      75% of our team knows how to code. We are passionate about our product and always strive to release the best, most usable interfaces, while not compromising on security and scale. You’ll get strong voices with decades of experience working in design, frontend (React and Redux), backend (Python/ Django) and QA.

      Product Management at Routable

      You would be our first product manager here at Routable. You will work with our design, QA and engineering teams to help shape our product development and engineering culture.

      It’s a unique opportunity to influence how to build an amazing product that customers love.

      🔍Key Areas of Focus

      • Ramp up your expertise in the business payments domain to develop deep understanding and empathy for our customer’s pain points

      • Obtain comprehensive product knowledge

      • Develop a deep understanding around our business goals and how they correlate to our product roadmap

      • Prioritize the team’s deliverables, capture any dependencies, and highlight any potential roadblocks

      • Keep our product development team on track to hit our sprint objectives, by understanding any interdepencies, surfacing any blockers, and serving as a continuous feedback loop for the team

      • Own our product requirement documentation, keeping it comprehensive and up-to-date

      • Distill our product feature requirements into an actionable backlog of epics and tickets (JIRA)

      • Pair with our QA team to produce clearly defined acceptance criteria and tests for our product

      • Be a true champion of accurately scoping work

      🕵️‍♀️Who we’re looking for:

      • You love to build systems, processes and tools

      • You enjoy collaborating with teams across the organization

      • You love to support others, ultimately wanting the team to thrive

      • You are a quick learner, and hungry for product mastery

      • You are thrilled about working in a fast-paced start-up environment (you're not a 9-to-5-er)

      💻Need to have:

      • 3+ years experience as a Product Manager

      • 3+ years experience working with JIRA, or other product management tools

      • 3+ years experience analyzing product metrics, funnels and making data driven decisions

      • Experience with managing remote software development teams

      • An analytical mind and strong quantitative skills

      • Ability to thrive in an autonomous environment, and manage projects through to delivery

      • Strong product development lifecycle understanding

      • Strong people and project management skills

      • Empathy and the ability to connect with others on many levels

      • Sound business intuition and solid technical judgement in project planning and decision making

      • High oral and written communication proficiency

      • You’ve contributed code and/or design to a live product that serviced thousands of users

      ➕Nice to have:

      • Experience managing SaaS product development

      • Experience with financial products or services

      • You know how to code

    • ClipboardHealth (US Pacific Time hours)
      5 days ago

      Clipboard Health (YC W17) is a globally remote team of 70+ people, post product/market fit. We are a marketplace that connects healthcare facilities with nurses nearby. We exist to serve our two separate clients: to give nurses more flexible schedules, and to give healthcare facilities reliable flexible staff.

      You'd lead product and working closely with a fast growing engineering org. Our product today manages millions of dollars of invoices & pay for thousands of participants on both sides of the market. But, we've only scratched the surface in the space of products and experiences we could build, and need your help.

      We're looking for a Head of Product who can ideally quickly become player / coach as we grow and take on people management responsibility. You will not be building things with the hope that people need it, but rather filling the desperate needs of our users while innovating in ways they didn't even know they needed. You'll have to be adaptable, learn quickly and have a deep interest in understanding our business, our users and our product deeply.

      Beyond the basics, what will make you successful here:

      • Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do.

      • Extreme Curiosity: the ability to dig into the "why" on customer problems

      • 4+ years of PM experience at preferably marketplace companies.

      • You've shipped features in a small PM team, love both the strategic and the details.

      Benefits:

      • Do great work that matters, in healthcare, for customers who could really use your help.

      • $0 deductible medical plans, plus dental and vision.

      • Zero commute. Work wherever you are, globally (but on US Pacific Time hours)

      • Clipboard Health does not discriminate against race, color, religion, ancestry, national origin, sexual orientation, disability, medical condition, marital status, or registered domestic partner status in looking for potential hires. We believe in fair equal employment opportunities.

    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Platform Engineering group at Auth0 builds the underlying technologies that power our Public and Private Cloud Platforms worldwide. The group is responsible for infrastructure, data storage, observability, SRE, provisioning, compute, orchestration platform, build/test/deploy, tools and services - all of the components that make up the Auth0 Platform.

      We’re looking for a technically savvy product manager to deliver solutions that empower customers to realize the value of the platform. This is a high-impact role that requires you to understand the business challenges and use-cases of our auth0 customers and developers to shape the product roadmap. Experience in cloud (AWS) infrastructure, storage, security, containerization/kubernetes, and CI/CD pipeline is highly desirable. A fierce curiosity and strong collaboration skills are your keys to success.

      You will:

        • Conduct product research and discovery with engineering teams.

        • Analyze and synthesize signals from multiple sources: users, field teams, market data, competitive analysis, and others.

        • Define the near and long-term strategy and socialize it with stakeholders.

        • Work daily as a member of a dedicated team with engineering and design, organized around a shared mission.

        • Develop and test product hypotheses, working in a lean and iterative way.

        • Define and track KPIs and success metrics for your product area.

        • Work with cross-functional partners in Product Marketing and our field teams to enable successful feature launches.

        • Create assets to guide product development work (framing documents, user story maps, opportunity canvases, stories for implementation).

      You might be a good fit for this role if you:

        • Have 5+ years of experience as a product manager, preferably in a startup environment, with a minimum of 5 years working in the software industry.

        • Has experience working on technology platforms, experience in building highly available and scalable large web software backends in cloud environments (Preferably AWS).

        • Has experience with microservice architecture and web application/services development.

        • Has experience working with DevOps teams, SRE teams and managing infrastructure running business-critical applications.

        • Has prior experience in working with one or more domains like SQL/NoSQL databases, full-stack web deployments, SaaS or PaaS deployments.

        • Has experience working with containers, kubernetes, container orchestrators, and cloud deployments.

        • Are a champion for collaborative, iterative product discovery, and embrace your role as a member of a cross-disciplinary team.

        • Have exposure to lightweight product development methods such as user story mapping or rapid prototyping.

        • Are curious about new technology and exhibit a strong desire to learn.

        • Have a degree of technical fluency that allows you to communicate with and understand your target audience (developers).

        • Love the work of identifying and deeply understanding customer problems.

        • Exhibit user empathy and seek their input at all stages of the product life cycle.

        • Are self-motivated and have experience working remotely.

        • Can travel domestically or internationally when required (15% or less).

        • Have experience working on Platform is a plus.

      Preferred Locations:

        • #US; #AR; #CA;
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

      Join us on this journey to make developers more productive while making the internet safer!
    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Product Manager, Studio to power our screen design editor, InVision Studio. 

      About the Team

      We’re looking for experts who can turn product ideas into reality and strategize to deliver a diverse suite of products for millions of customers, from the small to the behemoth. We’re excited by challenges of scale—both the number and size of customers—and a diverse set of products. If you’re looking for variety, we have it.  We’re motivated to not only deliver the best products, but also to personally achieve. At InVision, we are already leading design collaboration. We’re looking for someone to help us make the end to end design creation, sharing, and collaboration experience magically frictionless. As the Lead Product Manager, you will partner with our engineering and design partners to set strategy, vision, and roadmaps for the team, balancing technical trade offs, customer requests, and market trends. 

      What you’ll do

      • You will articulate user problems and product needs, iterating with a core team of design and engineering experts as well as stakeholders in research, data, support, sales, and marketing
      • You’ll take on the role of a player-coach, balancing strategy and execution among your group
      • You’ll work with engineering partners to scope solutions, evaluate strategies, and ensure quality 
      • You’ll manage the roadmap for our product area, refining feature ideas and maintaining existing features to drive business goals
      • You will coordinate across teams to maintain product and strategy alignment, eliminating surprises and finding creative ways to make the “whole greater than the sum of its parts”

      What you’ll bring

      • You have 7+ years as a Product Manager or similar role
      • Experience working within a Design Thinking, Design rich background ideal
      • You have a successful track record of diving into big projects and managing them from start to finish
      • You’ve managed or mentored a small team of product managers
      • You take a metrics-driven approach to product development and growth
      • You have the ability to engage with end-users, conduct user research, and intelligently integrate findings into your work
      • You thrive in a variable and demanding startup environment

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 1 week ago

      Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Auth0 Product Team defines product vision, strategy, and delivering high value identity solutions for our customers. This is a high-impact role in which you will spearhead the strategy, development and growth of a new platform initiative. This role requires you to understand the business challenges and use-cases of our auth0 customers and developers to shape the product roadmap. You’ll be responsible for enhancing the Auth0 platform to support low and no-code modalities, connect application builders with adjacent vendors, and improve customer time-to-value. You will work with customers, developer evangelists, product marketing, BD/partnerships, product design, engineering, and across multiple teams to drive this initiative. 

      Technical experience is a must have, as you will partner closely with engineers working on secure, high availability systems at scale. You will solicit stakeholder, customer, partner, and analyst feedback to identify opportunities and prioritize initiatives. You will use quantitative and qualitative data, persona research, and experimentation to devise a strategy and set a product roadmap. 

      This is a rare and exciting opportunity to have a huge impact in a hyper-growth startup in a rapidly growing industry. 

      You will:

        • Conduct product research and discovery with engineering teams.
        • Work with key stakeholders to set strategy, define the product roadmap, and make appropriate trade-offs between features, speed, and quality.
        • Work closely with customers and Business Development to assess vendor needs and identify requirements.
        • Deliver incremental value to Auth0s customers by making smart, decisive tradeoffs using data-driven analysis and sound judgment.
        • Partner with Engineering and Design to define specs, requirements, and acceptance criteria for deliverables.
        • Develop and test product hypotheses, working in a lean and iterative way.
        • Work with cross-functional partners in Product Marketing and our field teams to enable successful feature launches.
        • Create assets to guide product development work (framing documents, user story maps, opportunity canvases, stories for implementation).
        • Be responsible for outcomes by setting clear goals and key results on a quarterly basis.

      You might be a good for this role if you:

        • Have 8+ years of product management experience in a technology-focused B2E business.
        • Are independently driven, resourceful, and able to deliver results with minimal direction.
        • Have experience working in Identity or implementing identity solutions.
        • Exhibit excellent communication skills. Must be comfortable presenting to customers and internal audiences.
        • Have experience working with remote teams.
        • Are comfortable presenting to and interacting with vendors, customers, and senior leadership.
        • Are a champion for collaborative, iterative product discovery, and embrace your role as a member of a cross-disciplinary team.
        • Have exposure to lightweight product development methods such as user story mapping or rapid prototyping.
        • Are curious about new technology and exhibit a strong desire to learn.
        • Have a degree of technical fluency that allows you to communicate with and understand your target audience (developers).
        • Love the work of identifying and deeply understanding customer problems.
        • Exhibit user empathy and seek their input at all stages of the product life cycle.
        • Are self-motivated and have experience working remotely.
        • Can travel domestically or internationally when required (15% or less).
        • Have experience working on Platform is a plus.

      Preferred Locations:

        • #CA; #US;

      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

      Join us on this journey to make developers more productive while making the internet safer!
    See 37 more Product jobs
  • All others (20)

    • Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

      Fastly’s customers use our edge cloud platform to ensure concertgoers can buy tickets to the live events they love, travelers can book flights seamlessly and embark on their next great adventure, and sports fans can stream events in real time, across devices. They include many of the world’s most prominent companies, including Spotify, Alaska Airlines, Hulu, The New York Times, and Ticketmaster.

      We’re building a more trustworthy Internet. Come join us.

      Senior Technical Program Manager - Edge Engineering

      Fastly is looking for a Senior Technical Program Manager to work with our Edge Engineering teams to drive execution of workloads passionate about increasing availability, performance, and efficiency of Fastly’s network. You will be responsible for helping teams develop and improve their processes for change management, coordination, planning, and implementation, for Fastly, daily. This position reports to our Senior Technical Program Manager, Engineering and partners with the Senior Director, Edge Engineering.

      You’ll be a leader and facilitator at Fastly. You will have all of engineering on your side in the constant work of making our network, systems, and internal infrastructure more powerful, lower cost, and more useful to our customers. You will be held accountable for streamlining processes and de-risking projects by working with your counterparts on other teams and ensuring the Edge Engineering teams are firing on all cylinders. You’ll be essential to our success, relied upon by a wide array of individuals and teams. The projects and programs you lead will give you a clear line of sight to the benefit delivered to Fastly’s customers, and our bottom line.

      This is a role which has an impact on a large number of human lives, you’ll be helping make the internet a better place. We provide a supportive environment with friendly teams, where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.

      What will you do?

      • Participate in regular planning, helping teams remove blockers, handle dependencies and resolve prioritization conflicts.
      • Work with teams during interval planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.
      • Ensure timely updates on Key Performance Indicators from teams, report on current vulnerabilities and problem backlogs, and progress therein.
      • Partner with Engineering, Security and Infrastructure delivery teams to learn from incidents and identified vulnerabilities to constantly improve our availability and security postures.
      • Participate in executing on roadmaps for architectural and process changes 
      • Instill discipline and consistency within the Edge Engineering teams in terms of operational methodologies and documentation.

      Who will you work with?

      • Kernel, Edge Systems and Network Optimization leadership
      • Operations and infrastructure teams
      • Reliability engineering teams
      • Application software development teams
      • Network engineering
      • Infrastructure/datacenter operations team
      • Security team
      What we’re looking for:
      • Significant experience with issue and project tracking systems, such as Jira, Confluence, Smartsheet and Zendesk.
      • A strong action bias, preference for execution and incremental improvements.
      • Comfortable with change, multi-tasking and managing priorities with outstanding organizational skills
      • Passionate about growing the efficiency and stability of our Edge platform, up to scales of thousands of components and tens of systems.
      • Self-motivated and proactive to maintain momentum and progress, and an ability to operate autonomously as necessary
      • A shown collaborator who can execute whilst building positive relationships, proven capability in reducing organizational impedance
      • Focus on the business needs and infrastructure reliability first and foremost.
      • Experience as a technical program manager in infrastructure, cloud or SaaS environments.
      • Some operational and technical understanding. Able to actively participate and contribute to operations process and technical discussions for large scale distributed services
      • Experience with any of hardware-centered, network-centered, or kernel-centered programs a plus
      • Ability to integrate experiences and training to learn new technological paradigms.
      • Strong analytical and interpersonal skills, a risk mitigation mindset and in possession of appropriate levels of urgency.
      • Strong sense of ownership. Actively remove program obstacles, and be willing to go above and beyond to chase down loose ends that lead to successful product delivery.
      • Focus on results and outcome, not just process.

      Why Fastly?

      • We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.
      • We love distributed teams. Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA.
      • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
      • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.
      • We are passionate. Fastly is chock full of passionate people and we’re not “one size fits all”. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.

      Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status. 

      Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

    • 1 week ago
      Collabora is looking for a dynamic Project Manager to join our project management team. The role will be based in our Cambridge or Montreal office, or remotely with travel as necessary and with a substantial amount of working hours overlapping the UK and Montreal.  

      Collabora is a leading software consultancy specialising in bringing companies and the open source software community together. We combine years of open source software leadership with an understanding of the challenges that businesses, non-profits, and governments face. Collabora brings deep technical expertise in system integration, architecture, graphics, multimedia, web engines and communications to a number of market verticals, including mobile communications, IVI / automotive, set top box/smart TV, and a range of other specialised embedded applications.

      The Role

      You will work in our globally distributed project management team among other high calibre project managers, leverage experience and nurture new ideas. You will have the opportunities to work with global industry leading companies and to participate in high tech projects with the latest technology.

      Your involvement with the projects will begin early in the life-cycle, when you will be supporting the preparation of technical and commercial proposals, and you will continue with the projects through to their successful delivery to clients, and hopefully follow-up sales.

      You will manage the client relationships and be the focal point for all communications. This will require you to both think about the projects at a high level while at the same time understanding the projects at a detailed level.

      You will work closely with globally distributed project teams and manage projects on a day to day basis. With the support of Technical Leads, you will apply the project management methods, processes and tools necessary to ensure that projects are correctly defined, planned, costed, resourced, and tracked. You will keep clients informed of progress and ensure that risks and issues are managed and mitigated. You will also be a mentor to the teams, providing a sounding board. 

      Key Responsibilities
      • Manage a number of Open Source technology projects of various sizes and complexities
      • Understand customers needs and what makes them successful – apply these to deliver successful projects and explore future business opportunities
      • Liaise with Engineering to build and maintain project teams
      • Manage and motivate project teams to ensure project success. As our clients and project engineers are globally distributed, certain flexibilities in working practices will be required according to customers' and engineers' needs.
      • Weekly project financial updates and appropriate actions to ensure projects are successful and profitable
      • Communicate with Finance department to timely issue project invoices
      • Weekly and monthly reports to Head of Project Management to drive projects progress and personal development
      • Support Proposal Manager to prepare technical and commercial proposals
      • Deliver projects and services to high quality standards in accordance with our defined processes and workflow
      • Support the optimization of current processes and define new ones for continuous improvements according to the business needs
      • Customer visits and international travel as required
      Requirements: Commercial Skills
      • Negotiate internally and externally at all levels
      • Experienced in managing fixed price and time-and-material projects
      • Financially astute, understand what makes a successful business
      Requirements: Technical Skills
      • Account management, including stakeholder and commercial management of the engagement
      • Full life-cycle project management, including planning, execution, reporting, and  financials
      • Able to spot risks and mitigate/workaround them before they develop into issues
      • Hands-on experience of real-time embedded systems (e.g. in terms of testing, build and integration, release and defect management), ideally in an open source environment
      • Agile software development methodologies
      • Experience of running highly distributed project teams across multiple time zones would be a great advantage
      Requirements: Personal Skills
      • Self starter, manage own work and others, escalate at the appropriate level with mitigation plan when required
      • Excellent organisational skills with a commitment to quality and attention to detail
      • Good communicator at all levels
      • Excellent in time management and prioritising workload for self and others
      • Flexible and adaptable approach to work
      • Forward looking and learn from experience
      • Team management experience including mentoring, ability to motivate others and build team morale
      Qualifications
      • Fluent in English (and French if based in Montreal)
      • Good bachelor’s degree in relevant field
      • Knowledge or experience working in an ISO-9001 environment would be an asset
      • Professional project management qualification would be an advantage
    • Auth0 is a pre-IPO unicorn. We are growing rapidly and looking for exceptional new team members to add to our teams and will help take us to the next level. One team, one score. 

      We never compromise on identity. You should never compromise yours either. We want you to bring your whole self to Auth0. If you’re passionate, practice radical transparency to build trust and respect, and thrive when you’re collaborating, experimenting and learning – this may be your ideal work environment.  We are looking for team members that want to help us build upon what we have accomplished so far and make it better every day.  N+1 > N.

      The Data Scientist will help build, scale and maintain the entire data science platform. The ideal candidate will have a deep technical understanding, hands-on experience in building Machine Learning models coming up with valuable insights, and promoting a data-driven culture across the organization. They would not hesitate to wrangle data, if necessary, understand the business objectives and have a good understanding of the entire data stack.

      This position plays a key role in data initiatives, analytics projects, and influencing key stakeholders with critical business insights. You should be passionate for continuous learning, experimenting, applying and contributing towards cutting edge open source Data Science technologies.

      Responsibilities

        • Use Python and the vast array of AI/ML libraries to analyze data and build statistical models to solve specific business problems.

        • Improve upon existing methodologies by developing new data sources, testing model enhancements, and fine-tuning model parameters.

        • Collaborate with researchers, software developers, and business leaders to define product requirements and provide analytical support.

        • Directly contribute to the design and development of automated selection systems.

        • Build customer-facing reporting tools to provide insights and metrics which track system performance.

        • Communicate verbally and in writing to business customers and leadership team with various levels of technical knowledge, educating them about our systems, as well as sharing insights and recommendations

      Basic Qualifications

        • Bachelor's degree in Statistics, Applied Math, Operations Research, Engineering, Computer Science, or a related quantitative field2 years of working experience as a Data ScientistProficient with data analysis and modeling software such as Spark, R, Python etc.

        • Proficient with using scripting language such as Python and data manipulation/analysis libraries such as Scikit-learn and Pandas for analyzing and modeling data.

        • Experienced in using multiple data science methodologies to solve complex business problems.

        • Experienced in handling large data sets using SQL and databases in a business environment.

        • Excellent verbal and written communication.

        • Strong troubleshooting and problem solving skills.

        • Thrive in a fast-paced, innovative environment.

      Preferred Qualifications

        • Master's degree in Statistics, Applied Math, Operations Research, Engineering, Computer Science, or a related quantitative field.

        • 2+ years’ experience as a Data Scientist.

        • Fluency in a scripting or computing language (e.g. Python, Scala, C++, Java, etc.)

        • Superior verbal and written communication skills with the ability to effectively advocate technical solutions to scientists, engineering teams and business audiences.

        • Experienced in writing academic-styled papers for presenting both the methodologies used and results for data science projects.

        • Demonstrable track record of dealing well with ambiguity, ability to self-motivate, prioritizing needs, and delivering results in a dynamic environment.

        • Combination of deep technical skills and business savvy to interface with all levels and disciplines within our and our customer’s organizations

      Skills and Abilities

        • + BA/BS in Computer Science, related technical field or equivalent practical experience.

        • At least 3 years of relevant work experienceAbility to write, analyze, and debug SQL queries.

        • Exceptional Problem solving and analytical skills.

        • Fluent in implementing logistic regression, random forest, XGBoost, bayesian and ARIMA in Python/RExperience in User path navigation with Markov Chain, STAN Bayesian analysis for A/B testingFamiliarity with Sentiment Analysis (NLP) and LSTM AI modelsExperience in full AI/ML life-cycle from model development, training, deployment, testing, refining and iterating.

        • Experience in Tableau, Apache SuperSet, Looker or similar BI tools.

        • Knowledge of AWS Redshift, Snowflake or similar databases

      Preferred Locations:


        • #US; #AR;
      Auth0’s mission is to help developers innovate faster. Every company is becoming a software company and developers are at the center of this shift. They need better tools and building blocks so they can stay focused on innovating. One of these building blocks is identity: authentication and authorization. That’s what we do. Our platform handles 2.5B logins per month for thousands of customers around the world. From indie makers to Fortune 500 companies, we can handle any use case.

      We like to think that we are helping make the internet safer.  We have raised $210M to date and are growing quickly. Our team is spread across more than 35 countries and we are proud to continually be recognized as a great place to work. Culture is critical to us, and we are transparent about our vision and principles

      Join us on this journey to make developers more productive while making the internet safer!
    • 1 week ago
      Truveris is a digital health company that partners with employers, brokers, and pharmaceutical companies to dramatically improve people’s ability to afford and access prescription drugs. With expertise and technology solutions that span across the prescription drug ecosystem, we deliver the outcomes people and businesses need to thrive.

      We are on a mission to transform the pharmaceutical industry and are backed by leading venture capital firms including Canaan Partners, First Round, New Atlantic Ventures, New Leaf Venture Partners, Tribeca Venture Partners and McKesson Ventures. In 2018, Truveris was ranked as one of the fastest growing technology companies in the U.S. by Deloitte, Crain's, and Inc.

      The Senior Data Architect will be primarily responsible for the design and governance of the Truveris data model. The Senior Data Architect will work with business leaders, analysts, and engineering to surface data model needs.  The ideal candidate will have both the business acumen and technical prowess required to complete the following: surface data model needs from business leaders, analytics, and engineering; create a data model that meets current needs and is extensible as new requirements are identified; execute on that model to help achieve the company’s overarching business objectives.

      RESPONSIBILITIES
      • Develop and maintain a comprehensive data architecture for the Truveris Unified Data Platform (UDP)
      • Work with business stakeholders to identify critical data and data use cases across the organization
      • Develop and revise conceptual, logical, and physical data models including entities and attributes and their inter-relationships and dependencies
      • Integrate disparate data models across the company into one enterprise-wide Unified Data Platform design

      • Develop database design and architecture documentation
      • Work with the Director of Data Integration to create documentation and/or the requirements for a documentation system that covers data lineage, data definitions, and metadata for business-critical data domains
      • Create and maintain data flow diagrams
      • Surface inconsistencies in data definitions so that they can be reconciled

      • Work with the Director of Data Integration to develop and revise the data governance framework

      • Partner with engineering and security/compliance to ensure compliance with data security and privacy policies and procedures 

      • Design data model components to support data transformation and results of analytic algorithms
      • Build a deep understanding of the data and analytic landscape at Truveris including data sources, data/analytic assets, and products
      • Understand business rules that govern how data is transformed, integrated, and used by the organization’s products
      • Design data models to support the results of data transformations and analytic algorithms
      • Make recommendations on what should be supported in the UDP versus in the BI products to create performant products that encourage reuse of analytics
      • Drive culture of standardization in data transformation and analytic logic

      • Optimize data model for scale and performance

      QUALIFICATIONS
      • Bachelor's degree in computer science, computer information system or other data related field
      • 5+ years of work experience as a Data Modeler/Data Architect; deep proficiency in data modeling and data management principles
      • 3+ years of work experience in healthcare (payer, care provider, data analytics, PBM) 
      • Experience with PBM data and the PBM industry strongly preferred
      • Experience with claims and eligibility data strongly preferred
      • Experience with health industry integration technologies such as Mirth, Orion Rhapsody, eGate a plus
      • Standards experience with C-CDAXML V3, HL7, IHE profiles a plus
      • Understanding of SDLC and Agile methodologies, experience with Scaled Agile Framework is a plus

      KNOWLEDGE/SKILLS
      • Ability to work with business, operations, and engineering stake holders
      • Hands-on experience with data modeling tools
      • Experience with Jaspersoft/Talend ETL
      • Experience with AWS services such as S3, EMR, EC2, and Amazon RedShift strongly preferred
      • Experience with ETL development, including data migrations, integrations, and analytic transformations
      • Ability to manage multiple responsibilities simultaneously
      • Excellent communications and documentation skills; ability to work on a collaborative team
    • This position is remote based. 

      Managers in the security engineering department at GitLab see the team as their product. While they are technically credible and know the details of what security engineers work on, their time is spent hiring a world-class team and putting them in the best position to succeed. They own the delivery of security commitments and are always looking to improve productivity. They must also coordinate across departments to accomplish collaborative goals.

      The Field Security team is the public representation of GitLab's internal Security Team and function. They are responsible for evangelizing GitLab's Security practices both internally and externally, as well as providing expert guidance to internal and external customers about the best practices to secure GitLab assets. As the leader of the Field Security Team at GitLab, you will be  leading a team that is working towards raising the bar on security. The team will achieve that by working and collaborating with cross-functional teams and global customers to provide guidance on security best practices.

      Responsibilities
      • Build a strong, collaborative partnership with sales and product teams
      • Participate on customer calls providing assurance on GitLab security
      • Create innovative and effective strategies for addressing customer requests
      • Assess and promote customer security requests across the GitLab security and product teams
      • Hire a world class team of security analysts to work on their team
      • Help security analysts grow their skills and experience
      • Provide input on security architecture, issues and features
      • Hold regular 1:1's with all members their team
      • Create a sense of psychological safety on your team
      • Recommend security-related technical and process improvements
      • Author project plans for security initiatives
      • Draft quarterly OKRs
      • Train analysts to screen candidates and conduct managerial interviews
      Requirements
      • 2+ years experience leading teams
      • Strong sense of ownership, urgency, and drive
      • Excellent written and verbal communication skills, especially experience with executive-level communications
      • Ability to make concrete progress in the face of ambiguity and imperfect knowledge
      • Leadership at GitLab

      Compensation

    • Legal Operations Wrangler

      We are the people behind WordPress.com, Jetpack, and WooCommerce, and more. Automattic is a place like no other: our fast-growing band of 1100+ works as a distributed team across more than 70 countries, to democratize publishing and make the web a better place so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world. 

      We are seeking a talented wrangler of contracts, shares of stock, and the myriad details that we need to mind, in order to keep the Automattic legal machine humming along. This is a generalist role, ideal for someone with a keen eye for sensible, practical solutions and operational excellence. You’ll be an integral part of our team, managing projects across the full range of subject matter supported by the legal team. 

      As a legal operations wrangler, you will be part of a small legal team responsible for supporting all of Automattic’s growth. This a great role for a candidate looking to expand beyond what is on offer in a traditional legal ops or paralegal position at a more moribund company.

      Some of your responsibilities will include: impeccably managing our cap table in Shareworks, helping to wrangle our flow of contracts, contributing to quarterly investor reporting and annual audits, maintaining our corporate compliance, and keeping our insurance coverages current. Everything at Automattic is done on a global scale and in an international context, and you will frequently be managing projects in non-US jurisdictions.

      We’d love to hear from you if you:

      • Have experience working in a lean, fast-growing, fast-paced software, internet, or creative startup, large private company or at an investment fund.
      • Have exceptional interpersonal skills, including outstanding verbal and written skills in English.
      • Possess an agile and curious mind. You’re not afraid to ask questions or admit when you are wrong.
      • Have a healthy sense of humor, and an abiding spirit of idealism about your chosen profession.
      • Are extremely detail-oriented, and are adept at spotting inconsistencies and ferreting out anomalies. 
      • Have a passion for elegant, simple, automated solutions that keep operations running smoothly, and an ability to see opportunities for process improvement and the initiative to move forward with action.
      • Thrive in a tech-centered, developer-focused environment, and enjoy collaborating with engineers and understanding technical and product details.
      • Love a dynamic, fast-growing environment.
      • Prefer operating very independently, and are highly motivated to learn new things and improve your skills, and enjoy juggling an array of tasks.
      • Are collaborative, and enjoy working with teams such as Engineering, Marketing, and Finance.
      • Excel at understanding complex topics and explaining them to others in clear, concise terms.

      Bonus points if you have experience working on a distributed team, WordPress, stock administration, software development, coding, or open source. We are not looking for an attorney for this position.

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      HOW TO APPLY

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      Want to increase your chances of standing out? If so, please tell us:

      – A project that you are especially proud of, and why. 

      And since you’ll be a part of the legal team: please be sure to include at least one lawyer joke in your application. 

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • 2 weeks ago
      We are looking for a talented Data Scientist to join our team at Prominent Edge. We are a small company of 24+ developers and designers who put themselves in the shoes of our customers and make sure we deliver strong solutions. Our projects and the needs of our customers vary greatly; therefore, we always choose the technology stack and approach that best suits the particular problem and the goals of our customers. As a result, we want developers who do high-quality work, stay current, and are up for learning and applying new technologies when appropriate. We want engineers who have an in-depth knowledge of Amazon Web Services and are up for using other infrastructures when needed. We understand that for our team to perform at its best, everyone needs to work on tasks that they enjoy. Most of our projects are web applications which and often have a geospatial aspect to them. We also really take care of our employees as demonstrated in our exceptional benefits package. Check out our website at http://prominentedge.com for more information and apply through http://prominentedge.com/careers.

      Ideal candidates are those who can find value out of data.  Such a person proactively fetches information from various sources and analyzes it for a better understanding of the problem, and may even build AI/ML tools to make insights. The ideal candidate is adept at using large datasets to find the right needle in a pile of needles and uses models to test the effectiveness of different courses of action. Candidates must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations. They must have a proven ability to drive results with their data-based insights. They must be comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion for discovering solutions hidden in large datasets and working with stakeholders to improve mission outcomes.  A successful candidate will have experience in many (if not all) of the following technical competencies including: statistics and machine learning, coding languages, databases, and reporting technologies.

      Required Skills
      • Bachelor's Degree in Computer Science, Information Systems, Engineering or other related scientific or technical discipline.
      • Proficient in data preparation, exploration, and statistical analysis
      • Proficient in a programing language such as Python, Rm Julia, or JavaScript
      • Experience with batch scripting and data processing
      • Experience with Machine Learning libraries and frameworks such as TensorFlow/Pytorch or Bayesian Analysis using SAS/R Studio.
      • Experience with databases such as Postgres, Elasticsearch, MongoDB, or Redis



      Desired Skills
      • Master's degree in Computer Science or related technical discipline.
      • Experience with natural language processing, computer vision, or deep learning
      • Experience working with geospatial data
      • Experience with statistical techniques
      • Experience as either back-end or front-end/visualization developer
      • Experience with visualization and reporting technologies such as Kibana or Tableau



      W2 Benefits
      • Not only you get to join our team of awesome playful ninjas, we also have great benefits:
      • Six weeks paid time off per year (PTO+Holidays).
      • Six percent 401k matching, vested immediately.
      • Free PPO/POS healthcare for the entire family.
      • We pay you for every hour you work. Need something extra? Give yourself a raise by doing more hours when you can.
      • Want to take time off without using vacation time? Shuffle your hours around in any pay period.
      • Want a new MacBook Pro laptop? We'll get you one. If you like your MacBook Pro, we’ll buy you the new version whenever you want.
      • Want some training or to travel to a conference that is relevant to your job? We offer that too!
      • This organization participates in E-Verify.
    See 13 more All others jobs