Remote customer support Jobs in February 2020

59 Remote customer support Jobs in February 2020

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  • Hottest Remote Jobs

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 34 people distributed all over the world.


      We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.


      You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. 


      You should be...

      • Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things

      • A self-starter, capable of working independently 

      • Dedicated to constant experimentation & learning

      • Familiar with HTML, CSS and JavaScript


      Bonus points if you also have…

      • Experience with WordPress

      • Experience with WooCommerce (or other eCommerce platforms)

      • Experience supporting SaaS products

      • Experience writing and maintaining documentation

      • Native-level fluency in a language other than English (We love being able to support customers in their native language!)


      You’ll be responsible for…

      • Assisting customers by troubleshooting technical problems and escalating as needed

      • Answering pre-sales questions and other feedback from customers

      • Documenting and optimizing our support process to improve customer satisfaction

      • Writing technical documentation and other content so customers can help themselves

      • Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience

      • Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need


      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do

      • Competitive salary

      • Annual company retreats (read about our last adventure in Scotland!)

      • Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

      • Transparent culture (check out our team wiki)


      Curious to learn more? Read our full position overview and apply here. We're excited to meet you! Applications accepted through March 13th.



      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • You will troubleshoot for YouTube creators and brands with the most popular YouTube Chrome Extension. We handle everything from billing issues and password resets, to QA testing and bug reports. Our multilingual CS department also helps to translate a good portion of not just our help documents and marketing materials, but the app itself!

      vidIQ is searching for an experienced candidate who wants to join our remote Customer Support team. This employee can be located anywhere in the world where you get great internet access, but will need to be able to work a set schedule of Monday through Friday from 3pm to 11pm Pacific and we are specifically looking for a representative who can help our users who speak French.


      Job Requirements

      The minimum requirements to be considered for a Customer Experience role at vidIQ:

      1. Native English fluency, written, spoken and listening skills
      2. Available up to 8 hours a day, 5 days a week
      3. Required to have access to broadband internet with reliable connection
      4. Required to have a Windows, Mac or Linux computer and be comfortable troubleshooting your own system
      5. Required to have an iPhone or Android mobile phone for troubleshooting our soon-to-be-released mobile app
      6. Previous Customer Service experience with a remote tech/SaaS company
      7. Demonstrative experience being self-directed and autonomous
      8. Is naturally empathetic and gets a kick out of solving others’ issues

      These additional skills are the ones that will catch our eye!

      1. You have the ability to write with native fluency in French.

      2. You are a YouTube creator- What’s your channel?

      3. You know your way around the Intercom customer messaging platform

      Other things to know about vidIQ

      • We are a small, remote team in different time zones and communicate with a variety of tools through the day. You should feel comfortable in this situation.
      • We want to be the best platform for video creators. Everything we do is to build trust with our users and help them improve at their craft.
      • We expect team members to be very independent and capable of handling their responsibilities professionally and timely.
      • This is a full-time role and we are not open to short-term contracts.

      If you think that you might be interested but maybe don't match 100% of the requirements, we would still love to hear from you! We at vidIQ pride ourself on providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, or sexual orientation.


  • Software Development (6)

    • We’re building new ways to interact with WordPress. They’re simple, fast, and highly usable. They’re written in the latest web technologies and are used by millions of people. We want your help to expand our reach and keep our approach fresh. 

      What have we worked on recently?

      • Gutenberg is a new block-level editor with clean abstractions for users, too, not just developers.
      • Jetpack is a plugin that brings cloud-scale features to self-hosted sites and our latest addition is Rewind, think git for WordPress sites.
      • WooCommerce is the most popular e-commerce platform on the web
      • To view more of our recent work, check out our longer product list on Automattic.com.

      How do we work?

      • We’re kind to each other and our users – we strive to build a positive, supportive, and inclusive culture of cohesive teams focused on delivering value to our customers.
      • We work as a global and distributed workforce resulting in a unique way of working built around our creed
      • We offer flexible work arrangements allowing our team members to work when they feel best.
      • We open-source! We’re cool with open-sourcing everything except passwords, or secret keys.
      • We ship often, deploying many times daily with the help of peer code review, continuous integration, and our global workforce in over 70 countries.
      • We welcome collaboration, and you can be involved in any discussion across our many communication channels.

      The JavaScript Engineer position might be a good fit if you have:

      • A rock-solid understanding of the core JavaScript language, HTML5, and CSS3. Experience working on accessibility is a plus.
      • Familiarity with a server-side language like PHP, Ruby, or Python.
      • Proficiency developing well-structured web applications using modern JavaScript tools like React and Redux.
      • A real passion for crafting experiences that users rave about.
      • The ability to iterate and ship ideas quickly, with maximum autonomy and teammates ready to support you. 

      Extra credit:

      • WordPress programming experience.
      • Open source contributions or contributions to programs designed to help underrepresented people enter the tech field.
      • Experience working on accessibility.
      • Data analysis experience, and understanding of how analytics can help with product decisions.
      • Knowledge of tooling and build systems.

      Speaking of interests and skills, here are some areas in which you can grow and have further impact in the future at the company:

      • Leadership – we offer a variety of leadership options to those who have interest, including becoming a team lead and managing releases.
      • Learning and development – we have a generous personal development budget and encourage you to grow your skills through courses, books and conferences.
      • Architecture – we encourage developers to develop expertise in the systems they work with, guide their evolution and mentor other developers working on them.
      • Engineering effectiveness – we believe in helping other developers become more effective through tools, practices, cross-team collaborations, and process improvements.

      Diversity & Inclusion at Automattic

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      Curious who works in engineering at Automattic? Meet our JavaScript Engineers – Lena and Riad!

      APPLICATION PROCESS

      How to Apply

      Does this sound interesting? If yes, please send a short email to [email protected] telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject. Of note, if you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      What to Expect

      We know applying to jobs can be stressful and we want to ease the stress by giving clear expectations up front about what to expect from our process. We’ve outlined everything you need to know here including all of the steps in the process as well as how we approach hiring. We’re always iterating so if you happen to join us in the process, please feel free to offer feedback on what else we can include there!

    • Our mission

      The problem: In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

      How we're solving it: We're building financial services to work as they should: no account fees, instantly available and accepted everywhere. In places where electricity, water and roads don't always function, we're creating financial infrastructure that "just works." In fall 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments; we're now processing over 200k payments every month. Our goal is to make Africa the first cashless continent, starting with Senegal. That's where you come in...

      How you'll help us achieve it

      We’re looking for an experienced engineer who’s independent, excited about getting things done and ready to hit the ground running. You'll be responsible for building and improving the ways people pay with Wave. You'll own every step of the process—from understanding the problem, to shipping your solution for users, to helping the customer support team resolve problems. 

      Our to-do list changes constantly, but here are some recent projects:

      • Allowing people to pay their electricity bills with Wave, by integrating with Senelec, the national electrical utility.

      • Building an app for business owners to pay their employees' salaries using Wave.

      • Letting us safely lend smartphones to thousands of taxi drivers so they can accept payments with Wave, by building software to manage the phones and discourage theft.

      Key Details

      • You can work remotely from anywhere (between UTC -8 and +4) with reliable Internet access

      • Our team meets in Senegal every two months for retreats, which are one week in length. Wave covers all costs associated with travel to and from Senegal.

      • Salaries are calculated using a transparent formula. Salary for this role ranges between $120,000 to $155,000.

      Major benefits:

      • Subsidized health insurance for you and your dependents and retirement contributions (both vary from country-to-country)

      • 6 months fully paid parental leave and subsidized fertility assistance

      • Unlimited vacation with a 20-day minimum requirement

      • $10,000 annual charitable donation matching

      Requirements

      • Minimum of 4 years of professional experience as a software engineer. There's no need to have previous experience with our stack, if you are willing to learn.

      • Native or fluent English.

      You might be a good fit if you

      • Are excited to deeply understand the inner workings of the tools you use.

      • Push through hard problems without giving up.

      • Are not afraid to take on complicated systems.

      • Reflexively ask yourself, “how will this code change affect my users?”

      • Can communicate clearly with colleagues who work, speak and think differently.

      • Work to make things easier for the next engineer who will touch your code.

      • Always try to improve as a programmer and colleague.

      Our team

      We're a team of ~130 people (90 Senegalese and 40 International) who are deeply passionate about our mission of bringing great financial services to the people who need them most.

      We foster autonomy for engineers. We have no project managers—you'll learn to own your own projects at every stage, from understanding the project to monitoring your solution in production.

      We prize focus: we try to cut out all non-essential distractions so that you can spend as much time in the zone as possible. Aside from two weekly meetings—an all-hands and a one-on-one with your manager—your schedule is yours.

      We care deeply about code quality. We do thorough design and code reviews, and frequently budget time for internal code improvement projects.

      Our stack (note that we will train you on all of these—you don't need any prior experience): We have a Python 3 (+ mypy) backend, GraphQL API and Android (Kotlin) frontend, backed by a Postgres database. Our infrastructure is on GCP, managed with Kubernetes and Terraform. Learn more about engineering at Wave: https://wave.engineering/

      We’re backed by world-class investors including Khosla Ventures, Founders Fund, Y Combinator, and the cofounders of PayPal.

      How to apply

      Applications will be reviewed on a rolling basis. If interested, please submit a resume as well as a cover letter describing your interest in Wave and the role.

      Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    • Mobile Engineers (Android & iOS)

      We want you to help us take WordPress, Simplenote, and other native apps for Android and iOS to the next level. We want people to be able to blog and manage their site or shop wherever they are, taking advantage of the things that make our mobile devices our most important ones, such as media and notifications. We work closely with multi-functional product teams to improve the WordPress experience on phones and tablets — both the apps and their underlying APIs and systems.

      About you:
      • You are highly collaborative and you love participating in code reviews and discussions about architecture or design.
      • You are passionate about and accomplished in Android or iOS software development; in particular, Kotlin and Swift experience are a definite plus.
      • You are knowledgeable about design patterns and testability; experience with Espresso, performance testing and unit testing is very welcome.
      • You are thoughtful about product design, with good user experience instincts.
      Extra credit:
      • Experience with React Native development.
      • UI design skills and knowledge of platform design specifications.
      • PHP, WordPress, and REST API backend programming experience.
      • Data analysis experience, and understanding of how analytics can influence product decisions.
      • Knowledge of tooling and build systems.
      • Open source contributions, particularly involvement in open source (or other) communities.

      Diversity & Inclusion at Automattic

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      Curious who works in engineering at Automattic? Meet our Mobile Engineers – Thuy, Elisa, Cate and Aaron!

      How to Apply

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      Please answer the following questions in your cover letter. Applications without these questions answered will not be considered:

      • Tell us about an interesting app you’ve worked on. What made it interesting?
      • How do you use our products, or their competitors? How would you improve one of them?
      • What questions do you have for us?

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • 4 weeks ago
      If you want to have a greater impact in the open source ecosystem by enabling our Customers to use new
      technology to build better software faster - then you should keep reading.

      We are searching for another great Customer Support Engineer to support our APAC customers.   While this is a 100% remote role, we are looking for the Engineer to be based in Singapore.

      Our CSEs also identify common patterns and/or challenges customers are facing so as to influence the evolution of the product portfolio and best practices. Note - Although this is a 100 % remote role, we expect that travel to customer locations will initially be 35% - 45%.

      Why this role matters
      Our customers are enterprise architects, security officers, developers, DevOps managers. We offer them
      subscriptions to valuable software that works. As long as our customers value their investment, they
      continue to renew and expand their deployments. No value = no growth and no renewal. 

      Fortunately, our customers find us easy to work with (as reported via customer sat surveys). They trust
      Sonatype and value their investments, as demonstrated by our 90%+ renewal rate -- one of the highest
      renewal rates in the software subscription business.  But we choose not to rest on our laurels. 
      If our customers are not optimized, properly deployed, or have compromised rollouts due to their lack of
      time, technical know-how/resources, or understanding of best practices - it will inhibit our mutual ability to
      achieve success and expansion. That is why this role is so important.

      What our CSEs do
      • Coach and educate a set of customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth on boarding, faster adoption, increased footprint, etc.
      • Share field insights with your peers in Customer Success as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences.
      • Discover and analyze gaps in the customer experience, identifying early warning signals and then working with cross-functional teams to address them
      • Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc.
      • Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied

      What we are Looking For
      • Our CSEs have from many different types of backgrounds including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While they paths are different, they all share the following:
      • Broad knowledge of modern software development life cycles and the tooling that development organizations use to build applications is important
      • Ability to travel 35%
      • Strong communication and interpersonal skills
      • Excellent troubleshooting and analytical skills
      • Well-honed project management and organizational skills
      • The desire to build long-term relationships and help our customers be successful

      What We Offer
      • The opportunity to be part of an incredible, high-growth company, working on a team of experienced colleagues
      • Competitive salary package
      • Business casual dress
      • Flexible work schedules that ensure time for you to be you
      • 2019 Best Places to Work Washington Post and Washingtonian
      • 2019 Wealthfront Top Career Launch Company
      • EY Entrepreneur of the Year 2019
      • Fast Company Top 50 Companies for Innovators
      • Glassdoor ranking of 4.9
      • Come see why we've won all of these awards

      We are 300 employees from diverse backgrounds, that hail from 50 countries, and speak 15 languages. But, we all share one thing in common: we’re passionate about accelerating software innovation. Our vision is to put Nexus products at the center of every open source decision made by modern engineering organizations.  We’re one of the fastest growing tech companies in America and have been named both a Deloitte Fast 500 and Inc. 5000 company three years in a row. We’re backed by world class investors including TPG, Goldman Sachs, Accel Partners, and HWVP.  Learn more at www.sonatype.com.
       
      Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know
    • 1 month ago

      BEE (https://beefree.io) - MailUp Group’s Business Unit that develops and markets a popular drag-&-drop email builder - is looking for a Customer Support Engineer to join the team in North America.

      Your impact

      As a Customer Support Engineer, reporting directly to the Support & Community Manager of the business unit, your role will be to help in the adoption and use of BEE Plugin, the embeddable version of our email editor. Over 500 software companies around the world have already decided to license and embed BEE instead of developing their own drag-n-drop editor because by doing so they save time, money, and all the complexity of creating & managing a new product.

      Your core responsibilities will be:

      • Assist prospects in the discovery of BEE Plugin features, at a technical level.

      • Help new customers in the implementation of the editor within their SaaS application.

      • Support existing customers when their support requests are escalated to you.

      • Help the development team by performing technical troubleshooting on those escalated tickets.

      You will carry them out by:

      • Becoming an expert user of BEE Plugin, the embeddable version of the BEE editor.

      • Becoming very familiar with the sample code that prospects use to build Proof Of Concepts with BEE Plugin, and contribute to the code base, whenever able to do so.

      • Becoming intimately familiar with - and a contributor to - BEE Plugin technical documentation, which helps prospects understand the potential of the product & build prototypes with it, and helps customers implement the software in their SaaS applications.

      • Identifying and troubleshooting issues that prospects and new customers are reporting while integrating BEE Plugin, resolving as many as you can on your own, and escalating them when needed to the engineering team as bugs, or to the product team as product feedback.

      • Interact with prospects and customers remotely through a variety of channels used by the company, which include: phone calls, video calls, Slack chats, support tickets (Zendesk), threads in the Community portion of our Web site, questions posted to the technical documentation site, and more.

      • Collaborating with the Sales, Support, Development & Product teams to deliver a user experience to our prospects and customers that’s as seamless as possible.

      • Providing the product and engineering team with continuous feedback, which includes opening detailed bug reports in the bug tracking system (JIRA).

      What we offer

      BEE stands for "Best Email Editor" and that's the original, ambitious goal chosen for this project. Made with lots of passion between the United States and Italy, BEE is becoming a standard for digital content creation, starting with emails (“beautiful emails, fast”, is one of our tag lines). The editor is used by hundreds of thousands of people every month at beefree.io and embedded in over 600 SaaS applications.

      When you join our company, you can expect:

      • Full time work in a fast growing, exciting project with worldwide recognition as a market-leader in our industry.

      • A dynamic team, geographically dispersed (Italy, USA), working with a startup mindset.

      • Flexibility: trust is one of our values and we strongly believe in results and in the continuous feedback culture.

      • Yearly team retreat, often in Italy (in 2019 the BEE team retreat was here).

      • Many opportunities for professional development through your daily exposure to marketing-leading products, and also through access to online training resources (free, unlimited course subscription to Udemy) and offline events (attendance to conferences, etc.).

      • Competitive salary plus incentive-based compensation.

      • Health insurance benefits;

      • 401K plan with employer matching;

      • Commuter benefits, and many other benefits.

      The legal name of the BEE business unit is MailUp, Inc., a Delaware corporation that is a wholly-owned subsidiary of MailUp SPA (MailUp Group’s head legal entity). MailUp, Inc. is headquartered in Oakland, California.

      What we are looking for

      • Computer science degree or equivalent experience.

      • 3+ years of experience as a full-stack Web developer.

      • 2+ years of experience in a customer-facing technical role: technical support, product support, training, etc.

      • Technical skills:  strong front-end Web application development skills: JavaScript, SCSS, CSS, and HTML; deep understanding of how RESTful APIs work, including the JSON data format;  understanding of front-end security concerns: CORs, TLS, and XSS; Understanding of Docker, basic networking, and VMs (e.g. AWS EC2) to the extent you can study our documentation, install our Docker-based on-premises solution, and answer technical questions.

      • Outstanding communication skills: you love interacting with both customers & team members, in writing or in person/video call.

      • Outstanding writing skills: you enjoy explaining things to people in writing, providing examples, how-to’s, and ensuring that the message gets across.

      • Troubleshooting skills: you enjoy finding the cause behind a specific problem, explaining it to others, and working with others to help find a solution.

      • Organizational skills: you like working independently and are able to organize your activities without supervision.

      • Experience with customer support software like Zendesk is a plus.

      • Experience with B2B SaaS is a major plus.

      Location & Travel

      • North America (US or Canada). We have an office in Oakland, CA, but you can work remotely as well.

      • If you work remotely, we may ask you to join us in Oakland (or another location) for in-person sessions from time to time. 

      • Some travel may be required to help at our booth when we sponsor a conference.

      • Some travel will be required for our yearly team retreat. Between travel and meeting time, the retreat typically requires about a week of your time. We will provide ample notice so that you can plan for it.

    • Linux Systems Support Engineer - Americas

      Why Canonical?

      At Canonical, we believe in the power of open source to change the world.   Our services help businesses and governments around the world with migrations, management and support for some of the best open source projects - Ubuntu, OpenStack, Kubernetes, MAAS, LXD, Ceph.  We are enthusiastic professionals from over 30 countries, the majority of whom are working from home.

      What is a Linux Systems Support Engineer?

      We solve challenging technical problems.  From not-seen-before kernel crashes to configuration issues to root cause analysis, we provide an expert level of support and satisfaction to our customers.

      We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.

      Benefits

      • Work from home - take back those commuting hours and save those vehicle/transit costs!
      • Get paid to help improve open source software.
      • Possibility of international travel, up to 4 weeks a year.
      • Daytime working hours - keep that work/life balance.
      • Swap days add schedule flexibility when needed.
      • Time off for conferences.
      • Talent development program.
        • Initial mentoring program to bring up to speed on needed technologies.
        • Additional mentoring opportunities with some of the best in Linux, OpenStack, and more.
        • Study time and expenses for obtaining relevant certifications.

      Requirements

      • Excellent verbal and written communication skills in English.
      • Bachelors or equivalent 4-year degree from an accredited college or university
      • Pass a background check.
      • Minimum 4 years experience supporting Linux systems including experience in:
        • Virtualization - especially with KVM or OpenStack.
        • Containers - especially with Docker, LXD/LXC, or Kubernetes.
        • Storage - especially with Ceph, Swift, XFS, ZFS, btrfs.
        • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
        • Linux integration with other environments (authentication/directory services, network file systems, etc.)
        • Cloud computing (provisioning, monitoring, orchestration, etc.)
      • Troubleshooting experience:
        • Basic reading of stack traces to be able to search for duplicates, escalate to correct team.
        • Understand OS and Application level bugs and advise on next steps
        • Programming fundamentals in any language.
      • Customer support experience:
        • Know how to adapt your speech depending on your audience.
        • Communicate clearly: setting the right expectations, providing timely status updates, and clearly explaining necessary steps.
        • Not getting too attached to a technical problem to not be able to let go or see the bigger picture.

      Challenges

      • Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
      • Work to resolve complex customer problems related to Canonical’s wide variety of products including Ubuntu server, Ubuntu desktop, Ubuntu cloud images, Juju, MAAS, Snaps, Landscape, Canonical’s distributions of OpenStack and Kubernetes, and more.
      • Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
      • Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
      • Participate in a regular weekend working rotation.
      • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
      • Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.

      Background check required

  • Customer Support / Customer Success (43)

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, and digital downloads. And the #1 reason people cite for using us?

      Creator-friendliness 🤗

      Sounds great, but what does it mean?

      It means:

      • Fast, friendly support 💨
      • Free migrations 🚚
      • No technical headaches 🖥️
      • No transaction fees

      …and a relentless passion, across our entire team, for helping our creators succeed.

      Delivering all of that creator-friendly goodness takes work, and that’s why we need your help!

      We’re looking for a super-friendly, tech-savvy, experienced support agent who can help our customers make more sales.

      Here’s what you’ll do:

      • Respond to customer tickets via chat and, email. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect 😉
      • Migrate customers (downloading/uploading content, setting up courses, etc…) who need some help switching over from other platforms 📦
      • Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status 📝
      • Help our customers with questions about our product, as well as coaching them toward making their first sale 🙌
      • Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for 🤔

      Requirements

      We’re looking for a support agent with:

      • Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
      • Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss 💯
      • Support experience. You know what it takes to make customers happier than they were before they met you 😊
      • Availability from 10am - 6pm ET M - F. You’ll also be asked to check in on support emails every few weekends 📆
      It’d be REALLY great if you also:
      • Have created and / or sold an online course, digital download, or membership before 🤑
      • Have experience with Intercom and Slack 💬
      • Have experience working remotely 🗺️
      • Have worked with digital creators before 💡

      Benefits

      Here’s what you’ll get if you join us:

      • Competitive salary 💰
      • Equity in a rapidly-growing company 📈
      • 401(k) match (US-based employees) 🏦
      • Health insurance and other medical benefits (US-based employees) 💊
      • Paid family leave 🍼
      • Three weeks of vacation, plus a 3-month sabbatical for every three years you stay at Podia 🏖️
      • Work from anywhere with an internet connection 🌎
      • A professional development credit 💳
      • Annual team retreats with all expenses paid ✈️

      Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?

      We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If that sounds like something you want to be part of, we want need to hear from you.

      We’re looking for candidates in the same regions as our current team (North America and Western Europe) and will ask for professional references (both a co-worker and a manager) from any finalist candidates.

    • Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 34 people distributed all over the world.


      We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.


      You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. 


      You should be...

      • Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things

      • A self-starter, capable of working independently 

      • Dedicated to constant experimentation & learning

      • Familiar with HTML, CSS and JavaScript


      Bonus points if you also have…

      • Experience with WordPress

      • Experience with WooCommerce (or other eCommerce platforms)

      • Experience supporting SaaS products

      • Experience writing and maintaining documentation

      • Native-level fluency in a language other than English (We love being able to support customers in their native language!)


      You’ll be responsible for…

      • Assisting customers by troubleshooting technical problems and escalating as needed

      • Answering pre-sales questions and other feedback from customers

      • Documenting and optimizing our support process to improve customer satisfaction

      • Writing technical documentation and other content so customers can help themselves

      • Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience

      • Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need


      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do

      • Competitive salary

      • Annual company retreats (read about our last adventure in Scotland!)

      • Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!

      • Transparent culture (check out our team wiki)


      Curious to learn more? Read our full position overview and apply here. We're excited to meet you! Applications accepted through March 13th.



      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • Convo’s mission is to connect humans through universal communication solutions shaped by cultural experiences.  We are a Deaf-owned, Deaf-operated, and FCC-certified company and we are seeking a like-minded and passionate individual to join our support team to assist users with inquiries regarding our products and services as well as assist users in troubleshooting through Video Phone (VP), E-Mail, and LiveChat. This position will support the company's retention strategy.

      Convo is an equal opportunity employer and we welcome everyone to our team. If you need accommodations during the application or interview process, please let us know.

      In your application, please feel free to note which pronouns you prefer.

      At Convo, we redefine what it means to give back, we are all about elevating our community to new heights, and this is not possible without people who share the same passion for our culture and identity. We are seeking a motivated and talented individual to join our Customer Success team to ensure all Convo users have a successful experience. If you feel we’re the place for you, then join us to make a difference!

      Responsibilities

      • Provides timely front-line support to customers.

      • Provides general support and resolutions for customer related concerns.

      • Assist customers with the registration process.

      • Accurately document problem resolution including all actions taken through resolution.

      • Ensures all customers are keenly aware of all products and unique features.

      • Responds to all customer complaints and concerns.

      • Provide proactive support to customers by anticipating support needs before they occur.

      • Assists with onsite marketing related activities as needed.

      • Assist with special projects as assigned.

      Required Skills & Qualifications

      • Strong Knowledge and familiarity with Convo products and features

      • Knowledge with platform: Salesforce.com

      • Ability to solve problems, multi-task and prioritize effectively

      • Possess excellent interpersonal, communication, active-listening and written skills

      • Ability to remain professional and courteous with customers at all times

      • Must be available to work occasional nights, holidays and weekends

      • Possess knowledge and understanding of Deaf culture in general

      • Fluent in American Sign Language

      This position will remain open until filled. 

    • Silktide makes software that helps companies test and improve their websites. We work with household brands around the world, such as eBay, Orange and HSBC to name a few.

      As a Customer Success Manager, you’ll focus on driving retention and growth within our existing client base. You’ll report into the Head of Customer Success and work closely with Sales, Operations and Product Managers to provide a consistent, first class experience for clients using Silktide.

      Our focus is making it easy for customers to launch with Silktide and ensuring they are set up to successfully grow their use of the service throughout the lifecycle of their relationship. This is more than simply taking our customers through a business review, it’s about ensuring the customer is delighted from day one, that they’re optimizing their use of the service, and that they’re positioned to continue to grow their use over time.

      As part of the role, you will also be responsible for instilling best practices for customer support and will provide guidance and training to customers in order to help them maximize their usage with our core products.

      • Managing accounts within an exciting growth environment

      • Effectively tailor your communication style to different audiences

      • Ensure revenue growth from existing customers through high customer satisfaction

      • Achieve and maintain high NPS

      • Help customers get the most out of the product

      • Work to deeply understand customer roles, and their challenges

      • Hold account meetings with existing customers (travel required)

      • Ensure customers are kept up to date with product improvements and new features

      • Onboarding and training new enterprise clients

      • Feedback to product on areas for improvement

      You should be prepared to reach out to customers, take care of them and target problems even before they happen. It is about understanding the customers’ business requirements and looking at our solution from their point of view in order to increase the recurring revenue whilst reducing churn.

      If you have previous web specific, digital agency, sales and/or account management experience, then this would be advantageous especially if this is within a SaaS environment. Your success will be measured by the success of our customer satisfaction, as well as the additional revenue generated by our customers as a result. You will be able to manage your own time, have confidence and be commercially minded. If you need something to work better, you’ll be encouraged to implement it.

      This is an exciting time to join Silktide, we are growing fast and expanding internationally, so there are plenty of travel opportunities. Our office is based in Derby, with excellent transport links and remote working is an option. We offer awesome perks, flexible working conditions, a fantastic salary and the opportunity to succeed, and we think you’ll be hard pushed to find anything like this anywhere else!

      We cannot sponsor visas at this time.

      No agencies outside our PSL please.

    • Snowplow Analytics (UTC +7 to UTC+12)
      3 days ago

      Our Snowplow Insights offering has grown significantly over the last year, and we now orchestrate and monitor the Snowplow event pipeline for nearly 200 customers, many of them processing billions of events per month. The support that we provide to our customers is a core part of the Snowplow Insights offering, and we strive to provide the best technical support of any analytics vendor.

      We have implemented a full “follow the sun” support model at Snowplow, with our six Support Engineers working in six well-distributed time zones (East & West Coast US, Canada, Spain, Portugal, Russia). We are now looking to hire an additional Support Engineer in the UTC +7 to UTC +12 time zone range. 

      This is a Support Engineering role - not a Support Agent role. We are looking for candidates who can learn, troubleshoot and explain the many complex technical systems that make up the Snowplow offering. We expect you to have an analytical mind, a high level of customer empathy and an enthusiasm for improving processes and systems. Depending on where your passions lie, there is a path from Support Engineering at Snowplow into Customer Success, Implementation Services, Tech Ops or Engineering.

      Responsibilities for our Support Engineer will include

      - Handling customer tickets in Zendesk, resolving if possible or escalating further to our Customer Success, Implementation Services, Tech Ops, Engineering or Product teams.

      - Handling Snowplow pipeline incidents in OpsGenie, communicating the failure to our customers and either resolving if possible, or working with the customer and/or Snowplow teams to resolve.

      - Providing help to the open-source Snowplow community in our Discourse forums.

      - Working with customers on regular support tasks including: upgrading their Snowplow pipelines; sharing security best practices; enabling new Snowplow features for their account.

      - Creating playbooks, documentation and software to reduce your support workload even as we add more customers.

      - Collaborating with Snowplow teams on bug fixes and new features for both our open source projects and our proprietary orchestration and monitoring technology.

      - Constant awareness of open and ongoing issues and actively checking and updating open tickets.

      Excellent customer support is at the core of Snowplow’s commercial offering. You will join the support rotation, and take on an agreed number of evening and weekend support hours (compensated both in money and time). While the ongoing Snowplow Insights support commitment is the first priority, our Support Engineers will regularly take full days to work on projects that are strategic for the Support team or wider company.

      The environment you’ll be working in

      Our company values are Transparency, Honesty, Ownership, Inclusivity, Empowerment, Customer-centricity, Growth and Technical Excellence. These aren’t just words we plucked out of thin air, we came up with them together as a company and are continually looking to find new ways to weave these into our day to day operations. From flexible hours and working locations to the way we give feedback, we’re passionate about building a company that supports both company and individual development. 

      We’d love to get to know you if:

      • Data or programming is your thing! This role would be a great fit for somebody who has completed an analytically rigorous degree or programming bootcamp, or has experience in programming, QA or other automation.

      • You enjoy helping people. You communicate with clarity and empathy.

      • New programming language? You’re on it! You have a broad technical curiosity and proven technical understanding.

      • Broader business challenges interest you. Snowplow customers are highly technology- and data-literate, and expect Snowplow Insights support to be responsive, well-informed and always mindful of their business goals.

      • I have an idea! You have a passion for problem solving.

      • Can we automate? Yes, we can. You will be constantly working with customers and internal Snowplow teams to solve Snowplow Insights problems in as effective, time-efficient and repeatable way as possible - you must love troubleshooting.

      • Process makes perfect. You have a mature attitude to security, documentation and process.

      • Reliability is key. Snowplow Insights customers trust us with their event pipelines and AWS and GCP accounts - this is a huge responsibility and informs everything we do.

      What you’ll get in return

      • A competitive package, including share options

      • 25 days of holiday a year (plus bank holidays)

      • MacBook or Dell XPS 13/15

      • Freedom to work wherever suits you best 

      • Two fantastic company Away Weeks in a different European city each year (the last one was in Bratislava in November!)

      • Work alongside a supportive and talented team with the opportunity to work on cutting edge technology and challenging problems

      • Grow and develop in a fast-moving, collaborative organisation 

      • Convenient location in central London (Shoreditch)

      • Continuous supply of Pact coffee and healthy snacks in the office when you’re here!

    • The Customer Engagement Manager role is the first of its kind at Later. You will be joining an experienced team that to date has been serving all customer types, but you bring strong leadership skills and expert knowledge in serving high value customers that require more hands-on guidance. Your goal is to proactively engage with our high value customers to understand their goals with using Later, onboard them with a strategic hands-on approach, ensure they are getting continued value from the product to optimize expansion and upselling opportunities.

      Later’s customer base has been growing rapidly, and to optimize customer retention we need someone who can ensure this segment of our customers reach their long term goals. You will work within the Customer Success team, alongside our Education and Onboarding teams to develop high touch strategies across the entire customer journey.

      Responsibilities

      • Onboard Later’s high value customers with a combination of 1-to-1 and 1-to-many touchpoints

      • Identify opportunities and implement strategies for retention, renewals, and expansion

      • Provide proactive touchpoints with Later’s VIP companies such as Nike, NBC, Spotify, Patagonia, and more

      • Be the first point of contact for inbound inquiries and responses to 1-many onboarding campaigns

      • Conduct webinars and run product demos guiding customers on how to use Later to accomplish their goals and desired outcomes, as well as drive usage of key features that contribute to activation and retention

      • Develop training materials such as slides, scripts, and recorded demos to help customers achieve their outcomes at different stages of their journey

      • Proactive outreach to customers that may need help

      • Collect product and cancellation feedback

      • Work cross functionally with Product and Marketing teams to represent the voice of Later’s high value customers

      • Collaborate with Customer Education and Customer Onboarding within the Success team to ensure strategic alignment

      • Approach all strategy and tactics with a data driven approach - creating hypotheses and assumptions, validated with data insights

      Skills and Qualifications

      • 3+ years in a Customer Success/Account Management role preferably in a B2B SaaS environment

      • Experience planning low touch and high touch customer onboarding strategies

      • Strong sense of analytics and how to measure results, obsessed with making optimizations to take your work to the next level

      • Ability to quickly uncover root causes and desired outcomes, and translate insights into actionable steps

      • Strong command of the English language, both written and verbal

      • You are a creative thinker who is comfortable working both independently and in a team environment. You embrace feedback, and have a constant desire to learn and improve.

      • Knowledge of the Social Media Market (bonus for experience working with/in Social Media Agencies)

      • Bonus: you’ve used Marketing Automation and Customer Success tools such as Intercom, Zendesk, Amplitude, Asana, etc.

    See 36 more Customer Support / Customer Success jobs
  • Design (1)

    • Contrast Security (EST hours)
      2 weeks ago
      This position is located in Baltimore MD, Los Altos CA, Belfast Ireland, or remote. We will need significant overlap with the US Eastern time zone.

      The opportunity
      At Contrast, we make application security smart and simple for software teams. But simple is not easy, and the struggle is real. We are looking for a senior UX designer to help us learn more about our users and cover emerging areas in our products that need to drive greater consistency across the user experience. Systems thinkers will love this chance to straighten crooked paths, define our platform, and establish the norm for integrations workflow.

      What we need
      We’re looking for an experienced UX designer who can cover a spectrum of needs and deliverables, including user research, concepts, prototypes, wireframes, and usability testing. We look for passion, attention to detail, a willingness to take initiative, an enthusiastic team-spirit, and a collaborative attitude. A little humor helps, too. We’re especially interested if you love rich data and telling compelling stories with it. 

      What you’ll do
      • Participate and lead design research efforts to understand problems or surface opportunities for intended audiences. Translate insights into action.
      • Model the user experience from rough to refined, using sketches, flows, concepts, prototypes, and annotated wireframes. Participate in story-mapping and defining or grooming user stories
      • Seek internal and external design reviews to refine your thinking.
      • Create, run, and analyze usability tests on the existing product or high-fidelity designs and prototypes
      • Always collaborate. You know how to work well with UX, Agile development teams, customer support, and product managers.

      What you’ll bring
      • 5+ years of UX design experience that includes enterprise products and a lead role. Brand or consumer product design alone is not sufficient.
      • Solid experience in methods for user research, design thinking, and UX design
      • Strong storytelling skills. You can clearly present your point-of-view to your teams and other stakeholders.
      • Expertise with design tools to visualize your work, including InVision, Sketch, and Abstract.
      • Sketching or drawing ability to quickly communicate ideas
      • Attention to detail and well-developed problem-solving skills
      • A portfolio of work that demonstrates design thinking in action. Please include access to this in your application.

      Preferred
      • BS/BA in art, design, human computer interaction (HCI), information science, or related field
      • Quantitative research experience, including user analytics in Pendo or similar products and survey methods.
      • Experience designing enterprise software products with a wide range of integrations
      • Familiar with design systems or pattern libraries in your workflow
      By submitting your application, you are providing Personally Identifiable Information about yourself (cover letter, resume, references, or other employment-related information) and hereby give your consent for Contrast Security, and/ or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles and locations. 

      The California Consumer Privacy Act of 2018 (“CCPA”) will go into effect on January 1, 2020. Under CCPA, businesses must be overtly transparent about the personal information they collect, use, and store on California residents. CCPA also gives employees, applicants, independent contractors, emergency contacts and dependents (“CA Employee”) new rights to privacy.

      In connection with your role here at Contrast, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information that we collect, use or store include your name, government-issued identification number(s), email address, mailing address, emergency contact information, employment history, educational history, criminal record, demographic information, and other electronic network activity information by way of mobile device management on your Contrast-issued equipment. We collect and use those categories of Personal Information (the majority of which is provided by you) about you for human resources and other business-driven purposes, including evaluating your performance here at Contrast, evaluating you as a candidate for promotion within Contrast, managing compensation (including payroll and benefits), record keeping in relation to recruiting and hiring, conducting background checks as permitted by law, and ensuring compliance with applicable legal requirements for Contrast. We collect, use and store the minimal amount of information possible

      We also collect Personal Information in connection with your application for benefits. In addition to the above, Personal Information also identifies those on behalf of whom you apply for benefits. During your application for benefits, the categories of Personal Information that we collect include name, government-issued identification number(s), email address, mailing address, emergency contact information, and demographic information. We collect and use those categories of Personal Information for administering the benefits for which you are applying and ensuring compliance with applicable legal requirements and Contrast policies.
      As a California resident, you are entitled to certain rights under CCPA:

      -You have the right to know what personal information we have collected from you as a California employee;
      -You have the right to know what personal information is sold or disclosed and to whom. That said, we do not sell your information, We do, however, disclose information to third parties in connection with the management of payroll, employee benefits, etc. to fulfill our obligations to you as an employee of Contrast. each of those third parties have been served with a Notice to Comply with CCPA or have entered into a CCPA Addendum with Contrast which includes them from selling your information.
      -You have the right to opt-out of the sale of your personal information. Again, we do not sell it but you might want to be aware of that as a "consumer" in California with respect to other businesses' and
      -The right to be free from retaliation for exercising any rights

      If you have any questions, please let us know!
  • Marketing / Sales (5)

    • Finance Business Unit Director

      The Finance Director for an Automattic Business Segment is a highly visible role that includes frequent interaction with C-level leaders, business and operational executives, and other key internal and external stakeholders. As a leader within the Finance team, this role’s overarching charter includes FP&A business support in delivering relevant and insightful analysis that enables effective decision-making. 

      This role has responsibility for developing a comprehensive understanding of all key business drivers and sophisticated financial models which will enable you and your team to deliver insightful, value-added analysis. The ability to meld operational and financial measurement and analytics is paramount.

      The Director will work across businesses, to ensure the finance function supports and facilitates growth and works collaboratively with the entire executive team to set strategic direction and drive enterprise success. 

      We will expect this position to drive significant improvements in processes, systems, and metrics/reporting, with the goal to provide transparency and insight to a complex, growing company. 

      She or he will be heavily engaged in ad hoc analytical and decision-making support including potential partnerships, acquisitions and growth initiatives, marketing analysis, pricing, key investments in LTV, SAC, and other KPI’s relevant to Automattic.

      The Director of FP&A will help to drive, build, and scale the company’s finance organization. You will play a key role in recruiting, developing, and retaining our employee base. You’ll be a catalyst to ensure a positive, learning-based environment conducive to teamwork and problem-solving. 

      This position is an exceptional opportunity to join a dynamic, fast-growing company with an iconic brand and unlimited growth potential. We encourage you to seriously consider Automattic as the next step in your career progression!

      Additional Responsibilities

      • Oversee the creation of reporting packages, in support of providing business partners with timely and insightful summaries, dashboards, and KPI’s of financial results. Highlight results to the leadership team and provide recommended action steps. Prepare financial presentations for the monthly and quarterly board/sponsor update meetings
      • Ownership of an annual budget and 12-month rolling forecast of the P/L, B/S and CF. Organize/conduct management reviews on a regular cadence to drive decisions and actions.
      • Provide leadership and support for a 3 yr business plan, incorporating the financial impacts of company strategies and initiatives to develop models to project, evaluate and quantify scenario planning, investment analysis, and operational variables assessment.
      • Assist in overall business intelligence and data architecture of the company. Focus and oversight of data and systems for scalable and repeatable measurement and analytics.
      • Analyze and extract insights from complex data sets and communicate insights and provide suggestions for action and improvement. 
      • Provide support and analysis on potential partnerships, acquisitions and growth initiatives, including standard financial models and metrics for financial analysis and assessment.
      • Serve as a champion for cost management and waste reduction across the company by leading the development, monitoring, and reporting of key operational metrics and driving processes to improve productivity and efficiency within the businesses and functions. 
      • Build, lead, and maintain an insights-driven, high-performing finance organization to create sustainable value and support the strategic priorities of Automattic. Establish solid working relationships with other leaders in Finance and the Business to facilitate effective best practice, process efficiency and sharing across the company’s matrix organization.
      • Lead and direct work to maintain an effective environment of internal financial controls within the Finance and Accounting organizations.

      Candidate Profile:

      The ideal candidate is an experienced and analytical professional who thrives on building companies and thrives in a fast-paced, evolving environment. This is a pivotal role and a key strategic partner to the executive teams across Automattic. It is critical that this person has spent time in large, complex organizations, is comfortable in a highly visible role, and capable and willing to roll up his/her sleeves and operate at a detailed financial level.

      From a style perspective, the successful candidate will be a change agent and a highly process-oriented individual who can drive change at scale. Cultural fit is critically important and includes trust, professionalism, collaboration, and a bias for action. Demonstrated ability to adjust and adapt. Able to work well under pressure while dealing with multiple competing priorities. Strong work ethic and passion for his/her work. 

      Required Qualifications: 

      • Experience as a corporate or business-unit financial operations leader with demonstrated financial discipline and success in a high-growth, rapidly changing environment.
      • Public company experience ideally coupled with small/high-growth company familiarity (or experience rotating through various finance roles within a company).
      • Strong analytical skills with business acumen and the ability to transition between the strategic and the detailed (expert Excel abilities).
      • Proven ability to lead and motivate teams: achieving organizational focus on key priorities, providing clear direction, delegating, actively communicating and coaching/mentoring.
      • Experience with scale and global complexity, as well as experience supporting growth through new business models and adjacent revenue streams.
      • Recent experience in the Software/SaaS and/or B2C preferred and an understanding of how to forecast and monitor different types of revenue and costs.
      • Strong business and operational orientation and demonstrated track record of close partnership with the senior leaders, strategy, and influencing business decisions.

      To increase your chances of standing out, please address one or all of following in your application:

      • What’s your favorite SaaS metric for a business like WordPress.com? Why?
      • Tell us about an interesting analysis problem you’ve worked on. What made it interesting?

      ABOUT AUTOMATTIC

      We are the people behind WordPress.comWooCommerceJetpackTumblr, and more. We believe in making the web a better place.

      We’re a distributed company with more than 900 Automatticians in 65+ countries speaking 75+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

      DIVERSITY & INCLUSION AT AUTOMATTIC

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      HOW TO APPLY

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • Manager, Business Intelligence

      We are the company behind WordPress.com, Jetpack, and WooCommerce and are looking for an excellent candidate to join Automattic’s Strategy and Corporate Development team. As an associate, you will play a wide-ranging role helping build Automattic and WordPress.com, including:

      • Apply rigorous financial and market analysis to evaluate potential acquisition targets and investments.
      • Work directly with key leaders across our company to help drive high-quality business and financial decisions.
      • Partner with internal teams to grow our business and help make Automattic more efficient. Sample projects include price optimization, product line profitability, competitor analyses, benchmarking, and initiative forecasting.
      • Conduct analyses and market research to identify, assess, and prioritize our internal and external investment opportunities.
      • Help negotiate terms, execute deals, integrate acquisitions, and lead their long-term success.
      The ideal candidate:
      • Has 3-5+ years of experience with a strong foundation developed in investment banking, private equity, venture capital, corporate development, or a similar analytical and financial environment. 
      • Has strong analytical skills and the ability to model complex business opportunities and assess trade-offs.
      • Is detail-oriented and meticulous, and able to build on that foundation to provide high-level insights and strategic advice.
      • Is proficient in data visualization and in communicating quantitative insights.
      • Is highly self-­motivated, and able to work with significant autonomy.

      A passion for open source technology and an understanding of CMS, SaaS, and hosting environments is preferred. If you have experience with WordPress, software development, coding, open source, or other relevant areas, don’t forget to mention it. Like all positions at Automattic, you’ll work remotely, and can be based wherever you live. A willingness to time shift at least twice per week and travel ~6 weeks a year is important. We’re a distributed team, so good communication skills are a must.

      Diversity & Inclusion at Automattic

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      How to apply

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Want to increase your chances of standing out? If so, please include answers to each of the following questions in your email application:

      • What public SaaS company do you rate as a strong buy right now, and why?
      • When setting prices for a consumer-facing product, how would you set up a test to assess the optimal price?
      • What accomplishment in your life are particularly proud, either personal or professional?

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • Sales Director/Senior Brand Partner (Tumblr)

      Tumblr launched in 2007 with the belief that people need a place to say what they want, be who they want, and connect over what they love. We continue to build out Tumblr as a platform for free expression, individuality, and human connection. That’s why we need intelligent, low ego, funny people to keep Tumblr growing. We’re big enough to give you the resources you need and still small enough that you can work on things that matter. Come work with us.

      OBJECTIVE

      Tumblr is looking for a Sales Director/Senior Brand Partner to join our newly re-established direct sales team. 

      As Senior Brand Partner, you will leverage agency and client direct relationships to identify new buyers of Tumblr advertising products, educating them on Tumblr and the full suite of Tumblr advertising and sponsorship opportunities. As an early member of our growing NYC team, you will also be a critical part of crafting our story, shaping our culture, strategy, and product roadmap.

      PRIMARY RESPONSIBILITIES
      • Prospect, qualify and close new advertising campaigns for Tumblr from the Fortune 500 and their agencies. 
      • Provide outstanding consultative sales solutions, leading to effective campaigns, meaningful results, and renewals/ up-sells that drive revenue growth.
      • Build, lead all aspects of and maintain an active sales pipeline through active outreach, networking, and thought leadership. 
      • Persuasively communicate the Tumblr story and value proposition to both advertisers and brands looking to interact directly with our community to insure that they provide a user experience that respects and delights Tumblr’s audience.
      • Provide thought leadership and act as a Tumblr evangelist at industry events, online, and in-market. 
      • Mentor new team members as our organization grows through direct support and as a personal example. 
      • Help shape Tumblr’s native ads product roadmap, for mobile and in general, by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders.
      YOU:
      • 5-8+ years of experience in online media sales, working with Fortune 500 companies and advertising agencies; 
      • Proven experience engaging with senior executives on their marketing strategy;
      • Deep relationships within the agency and client direct space;
      • Subject matter expertise in the social media, branded content, and native advertising landscape;
      • User and community -first orientation;
      • Demonstrated high achievement against sales targets;
      • Excellent communication and presentation skills;
      • Passion and patience for building.

      Does this sound interesting? If yes, let us know what you can contribute to the team. We are lucky to receive hundreds of applications for every position, so try to make your application stand out in your application letter by telling us why you’d like to join Tumblr.

      Diversity & Inclusion at Automattic

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      How to Apply

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      We look forward to hearing from you!

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • Sales Director (Tumblr)

      Tumblr launched in 2007 with the belief that people need a place to say what they want, be who they want, and connect over what they love. We continue to build out Tumblr as a platform for free expression, individuality, and human connection. That’s why we need intelligent, low ego, funny people to keep Tumblr growing. We’re big enough to give you the resources you need and still small enough that you can work on things that matter. Come work with us.

      OBJECTIVE

      Tumblr is looking for a Sales Director/Senior Brand Partner to join our newly re-established direct sales team. 

      As Senior Brand Partner, you will leverage agency and client direct relationships to identify new buyers of Tumblr advertising products, educating them on Tumblr and the full suite of Tumblr advertising and sponsorship opportunities. As an early member of our growing NYC team, you will also be a critical part of crafting our story, shaping our culture, strategy, and product roadmap.

      PRIMARY RESPONSIBILITIES
      • Prospect, qualify and close new advertising campaigns for Tumblr from the Fortune 500 and their agencies. 
      • Provide outstanding consultative sales solutions, leading to effective campaigns, meaningful results, and renewals/ up-sells that drive revenue growth.
      • Build, lead all aspects of and maintain an active sales pipeline through active outreach, networking, and thought leadership. 
      • Persuasively communicate the Tumblr story and value proposition to both advertisers and brands looking to interact directly with our community to insure that they provide a user experience that respects and delights Tumblr’s audience.
      • Provide thought leadership and act as a Tumblr evangelist at industry events, online, and in-market. 
      • Mentor new team members as our organization grows through direct support and as a personal example. 
      • Help shape Tumblr’s native ads product roadmap, for mobile and in general, by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders.
      YOU:
      • 5-8+ years of experience in online media sales, working with Fortune 500 companies and advertising agencies; 
      • Proven experience engaging with senior executives on their marketing strategy;
      • Deep relationships within the agency and client direct space;
      • Subject matter expertise in the social media, branded content, and native advertising landscape;
      • User and community -first orientation;
      • Demonstrated high achievement against sales targets;
      • Excellent communication and presentation skills;
      • Passion and patience for building.

      Does this sound interesting? If yes, let us know what you can contribute to the team. We are lucky to receive hundreds of applications for every position, so try to make your application stand out in your application letter by telling us why you’d like to join Tumblr.

      Diversity & Inclusion at Automattic

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      How to Apply

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      We look forward to hearing from you!

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • We are the company behind WordPress.com, Jetpack, and WooCommerce and are looking for an excellent candidate to join Automattic’s Strategy and Corporate Development team. As an associate, you will play a wide-ranging role helping build Automattic and WordPress.com, including:

      • Apply rigorous financial and market analysis to evaluate potential acquisition targets and investments.
      • Work directly with key leaders across our company to help drive high-quality business and financial decisions.
      • Partner with internal teams to grow our business and help make Automattic more efficient. Sample projects include price optimization, product line profitability, competitor analyses, benchmarking, and initiative forecasting.
      • Conduct analyses and market research to identify, assess, and prioritize our internal and external investment opportunities.
      • Help negotiate terms, execute deals, integrate acquisitions, and lead their long-term success.
      The ideal candidate:
      • Has 3-5+ years of experience with a strong foundation developed in investment banking, private equity, venture capital, corporate development, or a similar analytical and financial environment. 
      • Has strong analytical skills and the ability to model complex business opportunities and assess trade-offs.
      • Is detail-oriented and meticulous, and able to build on that foundation to provide high-level insights and strategic advice.
      • Is proficient in data visualization and in communicating quantitative insights.
      • Is highly self-­motivated, and able to work with significant autonomy.

      A passion for open source technology and an understanding of CMS, SaaS, and hosting environments is preferred. If you have experience with WordPress, software development, coding, open source, or other relevant areas, don’t forget to mention it. Like all positions at Automattic, you’ll work remotely, and can be based wherever you live. A willingness to time shift at least twice per week and travel ~6 weeks a year is important. We’re a distributed team, so good communication skills are a must.

      Diversity & Inclusion at Automattic

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      How to apply

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Want to increase your chances of standing out? If so, please include answers to each of the following questions in your email application:

      • What public SaaS company do you rate as a strong buy right now, and why?
      • When setting prices for a consumer-facing product, how would you set up a test to assess the optimal price?
      • What accomplishment in your life are particularly proud, either personal or professional?
      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
  • Product (2)

    • 4 weeks ago
      Please see here for a full job description: 

      Summary
      We're hiring a full time, full-stack software developer—preferably with proficiencies in Python and React—to work with our distributed team.

      Zoomforth helps professionals gather content and easily design beautiful websites. It's like Squarespace, but for professional communications. Our software makes the complex simple, and the boring beautiful.

      We're looking for engineers who are passionate about the quality of the product they build. We strive to make our code clean and clear, and our product even cleaner and clearer.

      Join a profitable growth-stage startup and work from anywhere, while learning with—and from—an amazing team. You’ll work with talented engineers on a well developed code base and support some of the most respected startups, agencies, and businesses in the world.

      🌎Remote Working | 🕑Full Time (Contract Optional) | 💛Employee Benefits

      Why work with Zoomforth?
      - We continue to modernize our codebase leveraging the latest advancements in frontend and backend tools. We believe in using the right tool for the job.
      - With a small eng team, you can help shape the direction of our software and systems.
      - We have constant feedback loops in place. From code reviews to sales calls, you will hear how the features you build impact our customers.
      - We value getting the job done more than the number of hours you’re behind your computer screen.

      Compensation
      $80k-$140k base, based on role and experience
      Health, medical and dental
      Non-matching 401(k)
      Unlimited vacation

      Logistics
      This is a remote job for a distributed team, with opportunities for travel and team retreats


      Preferred Technologies
      • Python web frameworks—we use Python Pyramids
      • Modern JavaScript frameworks and tooling—we use Webpack + React
      • Git + Github


      Responsibilities
      • Design, implement, and improve our frontend React application, backend Python application, and ancillary systems
      • Work with the product team to help determine product direction
      • Review and improve other engineer’s code
      • Work with engineers to design data models and implement application features.
      • Participate in on-call customer support when necessary


      Qualifications
      • We're a small, distributed team—so excellent communication, and a self-motivated work ethic are essential. Bonus if you’re experienced with remote work.
      • The desire to work with no hand-holding—i.e., independently research and design software systems based on business needs. Learning new skills along the way as necessary.
      • Experience with the systems needed to build and maintain a full web app stack:

      Critical:
      • Experience with modern JavaScript frameworks and package management (React is preferred)
      • Experience with interpreted web application frameworks. (Python Pyramids preferred)
      • SQL Database experience in concurrent applications
      • Basic proficiency in CSS
      • Writing pragmatic, productive tests
      • Using CLI Git and GitHub

      Nice to have skills:
      • Docker experience
      • High level proficiency in CSS
      • Webpack, Babel, ES6
      • Linux server management, BASH
      • RESTful application design
      • AWS infrastructure management, (EC2, Elasticbeanstalk, cloudfront)
      • Network debugging
      • Network and application security experience
      Zoomforth helps customers gather content and easily design beautiful websites. Our software makes the complex simple, and the boring beautiful. It's like Squarespace, but for professional communications.

      Join a profitable growth-stage startup and work from anywhere, while learning with and from an amazing team. You’ll work alongside our CEO and support some of the most respected startups, agencies, and businesses in the world.
    • BetterUp (US only)
      1 month ago

      BetterUp is a mobile-based coaching platform that brings personalized professional coaching to employees at all levels. We help managers lead better, teams perform better, and employees thrive personally and inspire professionally. Our mission is to help professionals everywhere pursue their lives with greater clarity, purpose, and passion. Our product was developed by a team of leading behavioral scientists, researchers, and technologists. We’re already transforming the way companies approach talent development at high-performing organizations like Airbnb, Genentech, Mars, LinkedIn and Workday.

      Responsibilities:

      As an Internal Tools PM, you will deliver tools and process improvements which enable our internal teams to operate more efficiently and support transformational user experiences at scale. You will balance zooming into details with considering the bigger system in order to tackle the most important aspect of any end-to-end process. You will take ownership of what we develop and why, partnering tightly with our operations, customer support, customer success and sales teams to ensure they are fully optimized.  You will make courageous decisions daily and push the boundaries of what our team is capable of delivering. 

      You will partner tightly with stakeholders, designers, and engineers to validate potential solutions and collaborate, adjust, and iterate quickly.  You will thrive in an objective-oriented environment that values collectively finding the best outcomes.  

      Skills:

      This is a collection of skills that we believe would make someone successful in this position. If you feel that you have the majority of these skills or others that will ensure your success in this role, please apply. 

      • Experience evaluating business processes, optimizing systems, and automating workflows
      • Experience with the end to end product lifecycle 
      • Have shipped a major product or feature
      • Practical experience working with remote teams
      • Bonus: Previous experience in a customer support or front line operations role
      • Bonus: Previous experience as a Product Manager

      Benefits:

      We provide amazing benefits, but if you ask the team, they’ll tell you that the greatest benefit we offer employees is an incredibly meaningful mission and transformative work.

      • Full coverage medical, dental and vision insurance
      • Unlimited use, at your own discretion, vacation policy
      • 14 paid annual holidays
      • 5 BetterUp Inner Work days (https://www.betterup.co/inner-work)
      • 5 “Volunteer Days” to give back
      • Professional development through BetterUp coaching for you and a significant other
      • 401(k) self contribution
      • A competitive compensation plan with opportunity for advancement

      BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • All others (2)

    • Legal Operations Wrangler

      We are the people behind WordPress.com, Jetpack, and WooCommerce, and more. Automattic is a place like no other: our fast-growing band of 1100+ works as a distributed team across more than 70 countries, to democratize publishing and make the web a better place so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world. 

      We are seeking a talented wrangler of contracts, shares of stock, and the myriad details that we need to mind, in order to keep the Automattic legal machine humming along. This is a generalist role, ideal for someone with a keen eye for sensible, practical solutions and operational excellence. You’ll be an integral part of our team, managing projects across the full range of subject matter supported by the legal team. 

      As a legal operations wrangler, you will be part of a small legal team responsible for supporting all of Automattic’s growth. This a great role for a candidate looking to expand beyond what is on offer in a traditional legal ops or paralegal position at a more moribund company.

      Some of your responsibilities will include: impeccably managing our cap table in Shareworks, helping to wrangle our flow of contracts, contributing to quarterly investor reporting and annual audits, maintaining our corporate compliance, and keeping our insurance coverages current. Everything at Automattic is done on a global scale and in an international context, and you will frequently be managing projects in non-US jurisdictions.

      We’d love to hear from you if you:

      • Have experience working in a lean, fast-growing, fast-paced software, internet, or creative startup, large private company or at an investment fund.
      • Have exceptional interpersonal skills, including outstanding verbal and written skills in English.
      • Possess an agile and curious mind. You’re not afraid to ask questions or admit when you are wrong.
      • Have a healthy sense of humor, and an abiding spirit of idealism about your chosen profession.
      • Are extremely detail-oriented, and are adept at spotting inconsistencies and ferreting out anomalies. 
      • Have a passion for elegant, simple, automated solutions that keep operations running smoothly, and an ability to see opportunities for process improvement and the initiative to move forward with action.
      • Thrive in a tech-centered, developer-focused environment, and enjoy collaborating with engineers and understanding technical and product details.
      • Love a dynamic, fast-growing environment.
      • Prefer operating very independently, and are highly motivated to learn new things and improve your skills, and enjoy juggling an array of tasks.
      • Are collaborative, and enjoy working with teams such as Engineering, Marketing, and Finance.
      • Excel at understanding complex topics and explaining them to others in clear, concise terms.

      Bonus points if you have experience working on a distributed team, WordPress, stock administration, software development, coding, or open source. We are not looking for an attorney for this position.

      We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our D&I committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly D&I People Lab series for further learning. Diversity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Read more about our dedication to diversity and inclusion.

      HOW TO APPLY

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      Want to increase your chances of standing out? If so, please tell us:

      – A project that you are especially proud of, and why. 

      And since you’ll be a part of the legal team: please be sure to include at least one lawyer joke in your application. 

      ← Work With Us

      All Jobs Require
      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
      • Ability to Travel. We value those rare occasions when we meet our colleagues in person, and require 2–3 non-consecutive weeks of travel per year, usually by plane.
    • This position is remote based.

      As a Support Operations Manager, you are responsible for being a technical expert in Zendesk system administration along with data and business process analysis. Additionally, you will need to be proficient across multiple other cloud-based application services. We are building world-class and industry-leading best practices to ensure our Support Engineers and Support Agents deliver unparalleled customer experiences. We are seeking a highly motivated Support Operations Manager who is organized, cool under pressure, a leader, and an innovative problem solver; someone with fantastic troubleshooting and analytical skills, well-rounded experience working in customer support or other operational roles, and is motivated by team as well as personal success. Your work mantra is to solve the problem, not the symptom.

      Responsibilities
      • Hire, develop, and manage a team of specialists to complete projects focused on excellence in the operations of a global Support Engineering organization.
      • Develop processes and execution strategy toward a Support Operations Roadmap to support the growth and scalability objectives of GitLab Support and contribute to a rolling 6-month plan in order to drive towards department and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Contribute to the administering all software systems used by GitLab’s Technical Support team (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop processes to prioritize and implement configuration changes and feature deployments toward a common vision.
      • Partner with coworkers, managers, and executives, as well as external partners to gather system requirements, understand business needs, and identify resources as necessary to ensure customer and employee success.
      • Work with GitLab Support leadership, define workflows, practices, and standards to ensure that Support Engineers and Support Agents can deliver fast, reliable, and accurate customer support globally.
      • Work with management to develop Key Performance Indicators (KPIs) for the systems and tools administered by the team; capture and report those KPIs regularly to confirm system health. Improve process and education around analysis and resolution of escalated customer and/or technical issues in a timely and effective manner.
      • Drive towards becoming a Subject Matter Expert (SME) in product or process areas as needed.
      Requirements:
      • 3+ Years Customer Support or Operations experience required, preferably in a global organization.
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • 3+ years experience managing and leading a team of people, including goal-setting and leading personal development.
      • Content management experience; writing and troubleshooting JSON and/or JavaScript and HTML; familiarity with principles of change management.
      • Experience implementing business processes, sufficient for regulatory and security compliance and working with auditors.
      • Ability to use GitLab
      • You share our values and work in accordance with those values.
      Desired Skills:
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an admin or developer
      • Experience with enterprise integration tools
      • Demonstrated leadership, analytical, communication, and problem-solving skills and the ability to act/decide accordingly.
      • Ability to collect, synthesize, and research complex issues and diverse information.
      • Exceptional customer service skills and the ability to plan organize and exercise sound judgment.
      Performance Indicators

      Support Operations support the global Support team to achieve the following performance indicators by ensuring we have the most efficient workflows through our applications;

      Learn more about Leadership at GitLab

       

      Hiring Process

      Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

      • Qualified candidates will be invited to schedule a 30 minute screening call with our Global Recruiters
      • Selected candidates receive a short assessment from our Global Recruiters
      • Candidates will then be invited to schedule a 90 minute technical interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 30 minute behavioral interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 60 minute interview with the Director of Support
      • Successful candidates will subsequently be made an offer via email

      Additional details about our process can be found on our hiring page.

      Compensation

      The compensation for this role can be found here.

      Remote-TAM
      Remote-ATL