Remote customer experience Jobs in April 2020

34 Remote customer experience Jobs in April 2020

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    • This is a remote, day-shift, position open to candidates living in the Asia-Pacific region. Only candidates currently residing in time zones UTC+8 through UTC+12 will be considered.

      As a Technical Support & Enablement Engineer, you’ll craft our customer experience. Pressable is looking to grow our diverse team of individuals with a background in WordPress, the technical knowledge for anything that comes their way, and the determination to get the job done. Our agents establish relationships with our customers by listening to their needs, understanding their problems, and providing tailored solutions.

      Pressable is a new breed of technology company: one part WordPress managed hosting and another part services innovation. Both empower small agencies and giant clients to scale their business on the WordPress platform. Pressable’s platform enhances WordPress with developer tools, security, analytics, and world class support so that companies can build and deploy their digital experiences faster than ever.

      Pressable is owned by Automattic, the brand behind WordPress.com, WooCommerce, Jetpack, Crowdsignal, WordPress VIP and many others. Founded in 2010, Pressable follows Automattic’s distributed team model with employees all over the world. We engage the most brilliant minds regardless of location and give them the best resources to perform the finest work of their careers.

      YOUR DAY WILL INVOLVE:
      • Interacting with existing and potential customers by responding to WordPress and platform related inquiries through email-based tickets and live chats (10%).
      • Writing and maintaining documentation, writing blog posts, and contributing to the community of WordPress support around the globe (50%).
      • Deeply diving into WordPress issues for high-touch enterprise clients and agencies (40%).
      BEING A TECHNICAL SUPPORT ENGINEER REQUIRES:
      • A solid foundation in WordPress, its inner workings, common issues, community, and proper use cases. You are well-versed in your craft.
      • An eagerness to learn and the ability to adapt, allowing you to teach others. You are a lifelong learner.
      • Knowledge and experience with common web technologies, including HTML, JavaScript, CSS, and Git.
      • You are comfortable working with and solving problems with PHP.
      • Excellent writing and communication skills with a passion for taking technical language and making it understandable.
      • You are fluent and eloquent in written English.
      • Advanced proficiency using the command line (Bash scripting a plus), WP-CLI, and an understanding of the domain name system (DNS), domain registration, and various email setups.
      • A willingness to regularly assist with coverage gaps.
      • Self-driven work ethic. You are a self-starter who loves taking initiative and seeing things through to completion.
      SHIFT

      This role can be part time or full time depending on the candidate, but will usually include Sundays. The hours will be business hours (approximately 8 a.m. until 5 p.m.) in the UTC +8/+9/+10/+11/+12 time zones.

      OUR BENEFITS
      • Fully remote
      • Unlimited PTO
      • Home office benefit
      • Technology benefit
      • Coworking subsidy
      DIVERSITY & INCLUSION AT PRESSABLE

      Diversity and Inclusion is a priority at Pressable. We want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups, and we require unconscious bias training for our hiring teams.

      We may invite applicants to complete a limited-time paid trial as part of the hiring process. A trial is a shared opportunity for our team and the applicant to get experience working together to see if we’re the right fit.

      What are you waiting for?
    • Litmus provides a suite of email creation, testing and analytics tools, trusted by over 250,000 marketers. We’re a tight-knit team that is passionate about helping the world make email better.

      We're looking for a Ruby on Rails developer to help expand our product line, improve our existing products and help build the next generation of Litmus tools, while continuing to provide exceptional support to our growing customer base.

      What would I do at Litmus?

      A typical day for one of our developers might include:

      • Collaborating within our Rails team, and reviewing code to help everyone on the team do their best work.

      • Writing and refactoring code in our Rails app, as well as in our JavaScript code, our Ember app, our Sass stylesheets, and wrapping all that work up inside Git.

      • Talking with our Design team to figure out the best way to present a new feature to our customers.

      • Working with our Product team to understand product and marketing goals, and work out a good path to implementing them.

      • Working with our .NET team to integrate with our internal APIs.

      • Working with customer support to investigate and fix bugs.

      What's it like to work in engineering at Litmus?

      You'd work alongside a team of smart, curious people working on challenging problems. We're a motley crew of developers with a diverse set of skills and backgrounds. Most importantly, we're supportive of one another; we work as a team to enable each other to do our best work.

      "Best work" can mean a lot of things. We care about testing, and apply that through a mix of unit, integration, and acceptance tests. That diligence allows us to ship early and often through an automated continuous integration and delivery process. We're also strong believers of using the right tool for the job. We lean heavily on Rails and the traditional request/response web lifecycle for most of our work. That said, we reach for component frameworks like Vue when there's a clear benefit, and we've implemented full client-side MVC/SPA when the product demanded it. We give our team members the time and space to learn and apply these and other tools correctly. We share our knowledge with each other on a regular basis through pairing, PR reviews, and team talks.

      What are we looking for in a candidate?

      • You have a well-founded understanding of Ruby and Ruby on Rails. We won't limit to ‘x’ years’ experience, but you should be able to impress us with your app building skills, confident use of Ruby and Rails, and understanding of web development. We're happy to introduce you to the other technologies we use.

      • You have product experience. In your work, you think and care about what really matters to customers, and about their experience of our product and company.

      • You have good communication skills. As a distributed team, it’s important that we're able to understand each other, through text or the spoken word, and talk at the appropriate level of abstraction. You communicate clearly and with empathy, whether you’re discussing refactoring options with a developer, or working with a designer to understand user experience.

      • You write clean, thoughtful code. Our code is the home that we live in every day. You enjoy putting effort into crafting understandable and well-tested code, to make everyone’s shared development experience more enjoyable.

      • You are eager to collaborate, learn and teach. Our Engineering team is friendly and supportive of each other, and we look for opportunities to learn from each other’s experience.

      What are some of the benefits offered at Litmus?

      We offer everything you'd expect from a financially successful and profitable startup, with the stability of a company that's been going strong for ten years.

      • Great salary, comprehensive health care benefits, and a generous retirement plan match.

      • 28 days of paid vacation — that’s on top of team retreats and public holidays.

      • Family friendly. Flexible schedules along with generous maternity and paternity policies.

      • Remote friendly culture. You'll join a completely distributed engineering team, and will benefit from the first-class remote experience we've created—giving you the flexibility to work where you want, with all of the tools and resources you need to succeed.

      • The best tools and technology money can buy. Top of the line hardware, software, and whatever else you need to be awesome.

      What is the hiring process like?

      We're accepting applications for this role until Monday, April 6th at 5pm EDT. After reviewing applications, successful candidates will go through the following steps:

      • Initial interview. In a relaxed, Slack/text-based chat, you’ll meet the hiring team, tell us about yourself, and learn more about Litmus and this role in particular.

      • Sample project. We'll ask you to complete a time-boxed exercise on your schedule as an example of your best work. Your code, commit history, and resume will be anonymized and passed to the engineering team for review.

      • Follow-up interview. You'll meet with the hiring team on a Zoom call to discuss your sample project, share context around decisions made along the way, and chat about other technical topics.

      • Final round. Spend a day pairing with your hiring manager on extensions to your sample project, and meet some of our engineering leaders and the rest of our Rails team over Zoom! We communicate with candidates at every step of the process, letting them know if we'll be moving forward, and what they can expect in the next phase.

      Who is Litmus?

      Backed by $49M from Spectrum Equity, the Litmus email creation, testing, and analytics platform empowers marketers, designers, and agencies to confidently deliver customer experiences that ensure brand alignment and quality, as well as maximize performance and deliverability.

      Major global brands across every industry and vertical trust Litmus to make email better, including 9 of the top 10 ecommerce brands, 7 of the top 10 technology companies, and 23 of the top 25 US ad agencies.

      --

      Unfortunately, we don't work with recruiters at this time.

    • Overview

      With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 150 remote-first employees around the globe processing tens of millions of dollars in sales every week.

      We're looking for an Infrastructure Engineer to join the Infrastructure Operations team and collaborate on a critical part of the platform. This team is responsible for the design and support of the product platform, focusing Cloud-native solutions to enable our product and feature teams to keep up with the fast pace of our industry. Facilitated by robust tooling, automation and well maintained documentation.

      Our stack includes: Python, Flask, Jinja, Docker, GCP, Terraform, Ansible, Memcached, Nginx, Snowflake, Looker, Matillion

      What You’ll Do

      • Live by and champion our values: #ownership, #empathy, #simple-solutions.
      • Design and support the product platform and operational runtime.
      • Collaborate with other departments to improve developer and customer experience through Infrastructure or pipeline improvements.
      • Implement new technologies to solve ReCharge's technical challenges as they arise.
      • Champion good habits within your team; improve engineering standards, tooling, and processes.
      • Find and address performance issues throughout the application.
      • Troubleshoot complex issues.

      What You’ll Bring

      • Typically, 5+ years of relevant infrastructure operations experience in fast paced environments
      • 4+ years experience with Docker, Ansible, TDD
      • 2+ years experience with Metrics and APM, Logging solutions
      • 2+ years experience in cloud-native environments such as GCP, AWS, or Azure
      • Proficient with python2/3, flake8/pep8, flask, gunicorn, gevent
      • Experience with auto-scaling, serverless infrastructure components
      • Experience with Terraform, MySQL, SQLAlchemy,Git/Github, lint
      • A knack for engineering simple solutions to solve complex problems
      • Willingness to participate in a first line of support on-call rotation
      • Ability to work remotely and desire to make an impact at a boot-strapped start-up
      • Proficient with Signalfx or other SaaS monitoring solution desired
      • Bachelor’s degree or equivalent experience desired
    • Skylight (US only)
      3 weeks ago

      Skylight (https://skylight.digital/) is at the forefront of a civic movement to reinvent how the government serves the public in a digital world.

      Were looking for a Software Engineer to join our talented team of technologists in driving this movement forward.

      Youll be a key part of our small, but rapidly growing team, which consists of former Presidential Innovation Fellows, founders of 18F, and members of the U.S. Digital Service.

      We work in small, fast, agile teams to create exceptional customer experiences and enduring solutions out of the governments most complex design and technology challenges. The work is challenging, but highly rewarding.

      Benefits

      We focus on supporting you in a variety of ways:

      • Competitive salary
      • Opportunities for an economic stake in the company's success
      • Performance bonuses, referral bonuses, publication bonuses, and public speaking bonuses
      • Medical insurance, dental insurance, vision insurance, short-term and long-term disability insurance, life insurance, dependent care FSA, healthcare FSA, and health savings account
      • Dollar-for-dollar 401(k) match up to 10% of your salary
      • Flexible paid-time-off policy (minimum of 29 days), which covers any type of leave (such as holiday, sick, and vacation) that you need or want to take
      • Minimum of 9 weeks paid time off for all eligible new birth, adoption, or foster parents
      • Annual $2,000 professional development allowance
      • Annual budget of up to $750 for tech-related purchases
      • Access up to $1,000 before payday to cover emergency expenses
      • Incentives for living in a HUBZone area (https://maps.certify.sba.gov/hubzone/map), including relocation assistance and a monthly stipend to help offset the cost of rent or mortgage
      • Remote-friendly work environment
      • An environment that empowers you to unleash your superpowers for public good

      We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

      We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

    • 4 weeks ago

      About Us

      Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

      Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

      At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

      The Role

      As a Senior Full Stack Engineer at Simon, you will be collaborating with hardworking engineers every single day. Our full stack engineers are responsible for our entire web application, our massive integrations platform, and our real-time API service. Our clients rely on Simon to engage with hundreds of millions of customers -- sending over billions of messages annually. Successful engineers have a readiness to tackle complex problems; build fault tolerant, highly available systems; and pivot as our business continues to scale.

      What You'll Do

      • You’ll be involved in pushing our Django application to its limits and design new architecture to scale it to 10x the traffic

      • You’ll develop code modules that elegantly scale to power projects like joining massive distributed identity events or deftly delivering millions of deeply personalized messages in minutes

      • You’ll have the chance to help drive the evolution our front-end stack onto the newest tech (TypeScript, GraphQL)

      • You’ll own real-time marketing integration from end-user action to third-party engagement like Push Notification, Email, In-app Messaging with any provider

      • You’ll collaborate with our elite data science team to perfect a seamless predictive experimentation framework

      • You’ll participate in team-wide discussions ranging from architecture to developer efficiency to security to the best IDE

      • You’ll get to promote our technical brand through contributing to Open Source Software and promoting and sharing it at conferences locally and nationwide

      • You’ll be involved in our mentorship program, whether that’s helping your coworkers expand their skill set or learning from them to expand your own

      Qualifications

      • Minimum of 5 years of in depth software development experience crafting, deploying, and owning several substantive projects with company-wide impact

      • Minimum of 3 years of experience working with various functional owners in your company (spanning product management, program management, as well as Dev/Tech Ops)

      • Proficiency with at least one mainstream programming language (Python, Java, Scala, C#, Ruby, etc.)

      • Value rapid iteration over extended debate

      Diversity

      We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

    • About walrus.ai

      walrus.ai is a new approach to testing and ensuring confidence in complex web applications. Through a combination of human intelligence and computer execution, we offer quick and reliable monitoring and testing from simple, plain-English instructions. Our goal is to eliminate time wasted on writing and maintaining tests across the entire stack, allowing engineers instead to focus on building products.

      We are backed by great investors, and are making our first hire. This is a great opportunity to shape a company in a massive market from the ground up. There are 3 of us, and we are based in San Francisco. This position is also remote-friendly.

      As our first hire, you will...

      • Work closely with the rest of the team (engineering, product, design) to define and implement new features from start to finish, with clean and well-tested code (dev-ops, server, client).

      • Build, maintain, and continuously improve our internal automation tooling to ensure quick and reliable test results for our clients.

      • Build and maintain infrastructure and monitoring such that our clients are consistently having the best possible experience.

      Our Values

      Listen First

      We believe in empowering and delighting our customers. The biggest part of that is listening to them, when they’re happy, and when they’re frustrated. Before making any hard decision, listen to different points of view, collect as much insight as possible, and move forward with conviction. Don’t bring the ego in the building.

      Always learn

      “A man who carries a cat by the tail learns something he can learn in no other way.”

      — Mark Twain

      Failure is embraced, as long as you learn something from it.

      We believe in curiosity, and first-principles reasoning. All ideas are welcome, and debate is embraced. We aim for clarity of thought, and collecting diverse points of view, from our team, and our customers.

      Keep it simple

      “Stock is the backbone of good cooking, just roast some bones, roast some vegetables, put them in a big pot with water, and reduce and reduce and reduce.”

      — Anthony Bourdain

      Whether cooking, writing a book, or managing your workload, boiling ideas down to their essence, and bringing elegant simplicity to complex systems are the backbones of operational excellence.

      Engineering Qualifications

      • 2+ years of engineering experience in a consumer or enterprise software company.

      • Proficient in front-end technologies, being familiar with the DOM and how to interact with it.

      • Capable of diving into backend code to write new features from top to bottom.

      • BS in computer science or related field, or relevant work experience.

      Bonuses:

      • Browser automation experience (Puppeteer, Selenium, Cypress)

      • Experience with ReactJS

      Personal Qualities

      • You understand, and care deeply about the ramifications of the code you write, on the customer, and on the business.

      • You think from first-principles.

      • You are comfortable with the ambiguity and pace of iteration of an early-stage startup.

      • You are resourceful and will do whatever to deliver delightful customer experiences.

      • You have strong opinions, but are open to changing your mind.

      • You believe that a steeper slope makes up for a lot of y-intercept.

      Sound like you?

      Please reach out to us, and one of the co-founders will get back to you ASAP. We look forward to hearing from you!

      Additional Information

      walrus.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

    • At Olo we develop an online food ordering platform used by many of the country’s largest restaurant chains, reaching millions of consumers. Chances are if you’ve ordered directly from a restaurant brand’s app or website, we’ve made that happen. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption. 

      Olo is revolutionizing the customer experience at these restaurant chains, and we're looking for talented engineers to join our team and help achieve this vision. As part of the team you will work on our Xamarin iOS and Android apps, playing a significant and visible role in driving forward one of the most advanced food ordering platforms in the market.

      You'll work with a smart, passionate team dedicated to delivering amazing products using modern tools and technologies such as Xamarin, AppCenter, GitHub, Azure Pipelines, and more.

      Any engineer may work at Olo’s headquarters in New York City’s Financial District or remotely from anywhere in the U.S. In fact, more than half of our engineering team (and Olo) is remote!

      Requirements

      • Strong knowledge of Xamarin Native and C#/.Net development
      • Experience integrating apps with web services
      • Solid understanding of object-oriented design and patterns
      • Experience designing quality mobile UI/UX
      • Adept at writing unit tests and testable code, and working under distributed version control (preferably Git)
      • Excited about mobile technology
      • A passion for computing that extends beyond work

      Beneficial

      • Experience with Mobile Accessibility
      • Working knowledge of Mvvm pattern
      • Experience working with AppCenter
      • Experience working with Azure Pipelines
      • Hands on experience with publishing apps in App Store Connect or Google Play Store
      • Experience with Automated UI Testing frameworks

      About Olo

      Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party marketplaces, social media platforms, smart speakers, and home assistants. Olo serves as the on-demand ordering and delivery platform across 70,000 locations for over 300 brands, such as Applebee’s, Checkers & Rally’s, Cheesecake Factory, Chili’s, Dairy Queen, Denny’s, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Portillo’s Hot Dogs, Shake Shack, sweetgreen, Wingstop, and more. Learn more at www.olo.com.  

      Olo is located on the 82nd floor of One World Trade Center.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.

      We encourage you to apply! 

      At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed to doing our part to move the needle. 

      Olo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

      If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!

    • Skylight (US only)
      1 month ago

      Skylight (https://skylight.digital/) is at the forefront of a civic movement to reinvent how the government serves the public in a digital world.

      Were looking for a DevOps Engineer to join our talented team of technologists in driving this movement forward.

      Youll be a key part of our small, but rapidly growing team, which consists of former Presidential Innovation Fellows, founders of 18F, and members of the U.S. Digital Service.

      We work in small, fast, agile teams to create exceptional customer experiences and enduring solutions out of the governments most complex design and technology challenges. The work is challenging, but highly rewarding.

      Benefits

      We focus on supporting you in a variety of ways:

      • Competitive salary
      • Opportunities for an economic stake in the company's success
      • Performance bonuses, referral bonuses, publication bonuses, and public speaking bonuses
      • Medical insurance, dental insurance, vision insurance, short-term and long-term disability insurance, life insurance, dependent care FSA, healthcare FSA, and health savings account
      • Dollar-for-dollar 401(k) match up to 10% of your salary
      • Flexible paid-time-off policy (minimum of 29 days), which covers any type of leave (such as holiday, sick, and vacation) that you need or want to take
      • Minimum of 9 weeks paid time off for all eligible new birth, adoption, or foster parents
      • Annual $2,000 professional development allowance
      • Annual budget of up to $750 for tech-related purchases
      • Access up to $1,000 before payday to cover emergency expenses
      • Incentives for living in a HUBZone area (https://maps.certify.sba.gov/hubzone/map), including relocation assistance and a monthly stipend to help offset the cost of rent or mortgage
      • Remote-friendly work environment
      • An environment that empowers you to unleash your superpowers for public good

      We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

      We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

      Skills & requirements

      What you’ll do:

      • Engineer an incredible experience for developers who are working in web-based environments such as Ruby, Python, Java, and Node.js through automation, virtualization, and process improvement

      • Achieve technical excellence by advocating for and adhering to lean-agile engineering principles and practices such as simple design and automated testing

      • Represent Skylight's culture of delivery when interacting with government stakeholders and other contractors

      What we’re looking for:

      • Expertise in the areas of version control, deployment automation, continuous integration, test automation, monitoring, proactive notification, and “shift-left security”

      • Able to deploy and configure services using infrastructure as a service providers such as Amazon Web Services and Microsoft Azure

      • Able to solve problems using scripting and programming skills

      • Able to administer Linux-based systems, as well as Apache-based web servers

      • Experience with Elasticsearch and Docker

      • Experience creating secure systems while enhancing the privacy of all system users

      • Experience working within a multidisciplinary, agile team format

      • A mindset and work approach that aligns with our core values (https://skylight.digital/culture)

      • Ability to travel from time to time

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Software Engineer - SRE to help us change the way digital products are designed.

      This role will help ensure uninterrupted service for InVision customers and act as a force multiplier for product teams to deliver better software faster. This role will have ownership of foundational reliability services and a big impact on our product.

      About the team:

      The reliability team is dedicated ensuring resiliency at scale. You will lead design, development and delivery of solutions which to enhance the scalability, availability, and efficiency of microservices. This role is will have direct impact on platform and product teams by identifying problems, anti-patterns, and opportunities to add resilience to applications. Our tech stack includes but is not limited to Kubernetes, AWS, Kafka, Kinesis, Go and Java based microservices.

      What you’ll do:

      • Provide leadership and guidance in addition to participating in hiring efforts
      • Uncover and advocate reliability, performance and upstream solutions with internal stakeholders
      • Create tools for monitoring, self-healing infrastructures
      • Code in Golang!
      • Develop solutions for circuit breaking, chaos testing, load shedding, rate limiting, server side and event bus resiliency
      • Identify performance bottlenecks and troubleshoot performance issues
      • Collaborate to problem solving and design
      • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning
      • Mentor other developers and site reliability engineers in new technologies being implemented

      What you’ll bring (we encourage you to apply even if you don’t meet every single one):

      • Demonstrated Leadership experience
      • Experience finding anti-patterns and engineering reliability at scale
      • 1+ years of experience with Golang
      • Good communication skills and experience leading projects
      • A degree in computer science, software engineering, or a related field, or equivalent experience
      • Systematic problem solving approach, coupled with a strong sense of ownership and drive
      • A passion for creating performant and reliable applications

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • Percona (Americas)
      1 month ago
      Location: Remote work from home position working a regular 8am to 5pm AMER shifts (AMERs Time Zones).

      About Percona

      Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
       
      Percona open source database expertise helps businesses avoid downtime and outages, meet customer experience expectations, foster operational and developer collaboration and manage enterprise risks through sound database architecture frameworks.
       
      Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

      As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

      You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MySQL database running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.


      Core Skills and Expectations
      • Experience administering MySQL server including;
      • aspects of installation and configuration.
      • basic performance tuning, query optimization & index tuning.
      • knowledge of MySQL backup solutions.
      • basic knowledge of HA solutions.
      • understanding of monitoring requirements.
      • Demonstrable experience of administering Linux based systems.
      • Ability to use scripting language for automation.
      • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
      • Ability to participate in the on-call rotation for operational issue escalation.
      • Polite, friendly and professional; this position requires significant customer interaction and teamwork.
      • Excellent and strong written and spoken English.

      Desired Skills
      • CS degree or equivalent.
      • Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis.
      • Experience with technologies like Galera / XtraDB Cluster, HAProxy, ProxySQL, Orchestrator.
      • Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace.
      • Experience with Nagios, Percona Monitoring Plugins, Prometheus, and other monitoring tools.
      • Experience of configuration management solutions such as Ansible, Puppet or Chef.
      • Experience with tools from the Percona Toolkit suite.
      • MySQL DBA, MySQL Professional Certifications.


      Regular Work Schedule
      • Team has an on call schedule as well.
      • Remote work from home specifically in the AMER region.

      Applications from all locations are encouraged and will be considered, subject to security & compliance requirements of Managed Services customers.   

      Location: Remote work from home position working a regular 8am to 5pm AMER shifts (AMERs Time Zones).

      Percona HQ is located in the Raleigh-Durham Area of NC, USA but this specific location isn't required for this opening. We are ideally seeking individuals that can work around European time zones.

      Remote work from home openings require consistent and strong internet access.

      HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

      Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

      Please review our Percona GDPR Privacy Policy.
    • 2 months ago
      If you want to have a greater impact in the open source ecosystem by enabling our Customers to use new
      technology to build better software faster - then you should keep reading.

      We are searching for another great Customer Support Engineer to support our APAC customers.   While this is a 100% remote role, we are looking for the Engineer to be based in Singapore.

      Our CSEs also identify common patterns and/or challenges customers are facing so as to influence the evolution of the product portfolio and best practices. Note - Although this is a 100 % remote role, we expect that travel to customer locations will initially be 35% - 45%.

      Why this role matters
      Our customers are enterprise architects, security officers, developers, DevOps managers. We offer them
      subscriptions to valuable software that works. As long as our customers value their investment, they
      continue to renew and expand their deployments. No value = no growth and no renewal. 

      Fortunately, our customers find us easy to work with (as reported via customer sat surveys). They trust
      Sonatype and value their investments, as demonstrated by our 90%+ renewal rate -- one of the highest
      renewal rates in the software subscription business.  But we choose not to rest on our laurels. 
      If our customers are not optimized, properly deployed, or have compromised rollouts due to their lack of
      time, technical know-how/resources, or understanding of best practices - it will inhibit our mutual ability to
      achieve success and expansion. That is why this role is so important.

      What our CSEs do
      • Coach and educate a set of customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth on boarding, faster adoption, increased footprint, etc.
      • Share field insights with your peers in Customer Success as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences.
      • Discover and analyze gaps in the customer experience, identifying early warning signals and then working with cross-functional teams to address them
      • Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc.
      • Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied

      What we are Looking For
      • Our CSEs have from many different types of backgrounds including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While they paths are different, they all share the following:
      • Broad knowledge of modern software development life cycles and the tooling that development organizations use to build applications is important
      • Ability to travel 35%
      • Strong communication and interpersonal skills
      • Excellent troubleshooting and analytical skills
      • Well-honed project management and organizational skills
      • The desire to build long-term relationships and help our customers be successful

      What We Offer
      • The opportunity to be part of an incredible, high-growth company, working on a team of experienced colleagues
      • Competitive salary package
      • Business casual dress
      • Flexible work schedules that ensure time for you to be you
      • 2019 Best Places to Work Washington Post and Washingtonian
      • 2019 Wealthfront Top Career Launch Company
      • EY Entrepreneur of the Year 2019
      • Fast Company Top 50 Companies for Innovators
      • Glassdoor ranking of 4.9
      • Come see why we've won all of these awards

      We are 300 employees from diverse backgrounds, that hail from 50 countries, and speak 15 languages. But, we all share one thing in common: we’re passionate about accelerating software innovation. Our vision is to put Nexus products at the center of every open source decision made by modern engineering organizations.  We’re one of the fastest growing tech companies in America and have been named both a Deloitte Fast 500 and Inc. 5000 company three years in a row. We’re backed by world class investors including TPG, Goldman Sachs, Accel Partners, and HWVP.  Learn more at www.sonatype.com.
       
      Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know
  • Customer Support / Customer Success (4) Customer Support / Customer Success rss feed

    • Piktochart (Eastern Time Zone (UTC-4))
      1 week ago

      At Piktochart, we strive to make our users’ day. We advocate happiness and delight, and we want you to be a part of our team to help make users happy! This is not a typical Customer Support role where you’re answering tickets and phone calls only. As a SAAS product, we conduct conversations with our users, analyze them and channel the feedback back to the product and the company so that we’re truly building customer-centric and forward products! If you care about helping users and making an impact in the visual communication space, please apply.

       

      Your mission :

      • Help incoming customer conversations to ensure they have the best experience possible (teammates tend to help 60+ customers/send minimum 80+ emails and 10 chats per day) and adhering to our QA standards and company policies.
      • Provide excellence customer experience with a high productivity level, quick first response time and short average handle time.
      • Building relationships and engaging customers by going the extra mile to provide the best possible response.
      • Identifying the customers' needs, clarify information, research each issue and provide solutions and/or alternatives, while providing the best value and empathy towards the user.
      • Gather valuable customer feedback by conducting short user interviews, understanding customer pain points and forward to the Product Team.
      • Perform logical troubleshooting. Accurately document troubleshooting steps for developers to troubleshoot and confirm resolution of reported issues.
      • Writing documentation to help users help themselves (all the documentation on our Help Center is written and maintained by our Support Team).
      • Contribute towards the improvement of Piktochart’s support system through ad-hoc projects such as revamping the FAQ section, revising tags, updating Customer Playbook etc.
      • Receptive to giving and receiving candid feedback in order to improve individual and team goals

       

      You offer:

      • An outstanding command of the English Language - written and spoken.
      • A high degree of initiative, courtesy and professionalism to resolve most customer issues on first contact. 
      • A resourceful, quick and agile learner, quick-thinking and empathetic attitude.
      • Adapt to quickly to changing priorities and customer needs.
      • Ability to prioritize tasks and incoming requests accordingly.
      • Ability to analyze the situation and make the best possible decision to resolve problems, typically related to assigned workload. 
      • A flexible mindset towards 24x7 operations (Shift work may be required).
      • Clear and efficient communication including an out-of-this-world level of friendliness, politeness, patience, and professionalism. You do whatever it takes to delight customers!
      • Being able to work autonomously.
      • 1-3 years of experience in Media/Tech supporting SaaS Applications. 

      Nice to have :

      • Some experience working within tight KPIs (Key Performance Indicators).
      • Writing/web content creation experience (a plus).

       

      Working Time
      •  8:00pm-4:00am (GMT +8)

       

      Who are we?

      We are transforming the visual storytelling space by delivering an effortless user experience in creating beautiful, professional grade visuals. By pushing the limits of what’s possible in technology and taking time to understand our users, Piktochart has empowered over 15 million users worldwide to visually communicate in ways that were not possible before!

      The team that is behind Piktochart consists of 14 nationalities spread across 8 countries. Pair programming, mentorship, code reviews and group learning all form part of our daily lives and we consider it a privilege to continuously learn. The HOPEFUL values define our culture and inform our actions and decisions.

       

    • The Customer Support team is looking for a remote (work-from-home), self-starting all-star who can be a coach to to our customer base to ensure they’re finding success with Apollo.

      Apollo is a wired-for-remote team headquartered in San Francisco, California with 50%+ of the team working from around the world. This role is 100% remote (work-from-home)

      About the Role
      We’re looking for a Customer Support Specialist to be a core contributor to building a world-class support organization. Our ideal candidate is someone who truly cares about client success, could quickly grow into a leadership role, is technically savvy, and has experience teaching and troubleshooting software.

      The Customer Support Specialist will be responsible for managing customer support requests via email, chat, and phone. As a Customer Support Specialist, you’ll also help create and edit help center content for employees and customers, as well as interface with product and engineering to help improve the platform.

      Responsibilities:
      - Apply your technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues.- Understand the Apollo product and databases better than anyone else in the world.
      - Manage and effectively resolve customer support requests using email, chat, and phone.
      - Escalate unresolved issues that require more in-depth knowledge to leadership and engineering in a proactive manner.
      - Contribute to our internal and external knowledge base by creating help center content for employees and customers.
      - Go above and beyond your job description to ensure our customers love us!
      - Help define our customer experience and build a world-class support organization.

      Requirements
      - Excellent English communication skills (fluent or native)
      - 2+ years of experience in customer support, customer success, sales, engineering, product management, or similar
      - Self-starter, entrepreneurial, hungry, passionate and tech-savvy
 
      - Strong analytical, troubleshooting, and problem solving skills
      - A desire to work closely with customers in sometimes tough situations
      - Self-starter, entrepreneurial, hungry, passionate and tech-savvy
 
      You pride yourself on being patient, a problem solver, ambitious, proactive/assertive, and dependable to follow through.
      Empathetic to customer needs, work to understand the questions that customers ask
 and why.
      Your friends would describe you as vivacious, strategic, empathetic, and dependable.
      Be hungry and quick to learn.
      Excellent written and verbal communication skills, Able to explain concepts clearly and concisely
.

      Opportunities to Progress in your Career
      Apollo is a Y-Combinator backed startup at the forefront of Silicon Valley/B2B SaaS best practices. Originally built by 3 founders (from Harvard, MIT, and Berkeley), the team has a long history of being highly collaborative, encouraging, and growth-minded. Our team is laser-focused at growing and developing our Customer Support Specialists into our future leaders at Apollo or other Silicon Valley companies. 

      We’re growing the team and scaling how we operate. So, some likely future career moves for you as CS Specialist would be:
      - Senior Customer Support Specialist
      - Customer Success Manager
      - Onboarding Specialist
      - Account Manager
      - Account Executive

      We invest tremendous effort to developing our remote employees's careers; historically, most people on the Customer Support get promoted within 9 months into higher and larger roles and get the opportunity to turbocharge their career.

      About the Company
      Apollo.io's mission is to help every business to fulfill their full market potential by connecting companies with amazing solutions with those who need them most. We've built a database of 250 million business contacts and 10 million companies, and our software helps sales and marketing identify and convert their most likely potential customers. We've raised over $10 million from Silicon Valley investors such as Y Combinator, Nexus Venture Partners, SV Angel, and Social Capital. We're headquartered in San Francisco, CA with a worldwide remote team.
    • 1 month ago

      *This role is for someone in Eastern Canada who wants to join our new remote Support Team. You’ll start between 5am-6am Pacific Time to support the Eastern Time Zone (ET).  Please only apply if you are located in Eastern Canada.**

      Are you energized by helping others succeed? Love sharing and helping explain a great product? Excited to join a fast-paced, growing tech company? You know that the success of any company is tied to the customer experience—and that’s where you come in.

      As a Customer Support Specialist, you’ll be helping and supporting customers to grow their business through education. Being the first point of contact on email and phone, you'll be answering questions, giving advice, solving problems using your technical know-how and helping our customers build successful online businesses. You’ll learn our platform inside and out, with opportunities to work cross-collaboratively with other teams and have dedicated time for you to learn, grow and explore professional development opportunities. At Thinkific you’ll be part of a collaborative, passionate and insanely helpful team that provides the best support in the industry! 

      In this role, you will:

      • Spend the day working through our support ticket queue in Zendesk and ensure customer problems are resolved as quickly as possible

      • Investigate technical issues reported by running diagnostic tests, researching technical nuances, and cross-referencing with JIRA updates, then conveying your findings and any available solutions to customers based on their specific needs

      • Identify, reproduce and document bugs for the Technical Tier II team

      • Help identify areas of improvement, or spot trends based on customer feedback to flag for the rest of the internal teams

      • Answer the support phone line for a full day once per week (but don’t hesitate to jump on additional calls with customers who need an extra helping hand)

      • Work closely with our product team, including the QA of new features so you can effectively communicate each feature use-case to customers 

      • Jump on weekend support once a month, getting a day off in lieu of the preceding or the following week!

      • Support customers at different stages of the customer journey from jumping on calls with prospects to discuss their needs, to helping customers launch their courses, to coaching customers close to churning

      • Have an opportunity to take on side projects based on your areas of interest such as writing help articles to help grow our Knowledge Base, helping grow our Facebook group or hosting webinars to our customer base.  

      To be successful in this role, you must:

      • Have at least 2+ years in an online customer-facing role (ideally in SaaS)

      • Love helping people— you go above and beyond to show you’re fanatical about customer success!

      • Have stellar communication skills both verbal and written so you can explain technical problems succinctly, and then clearly articulate solutions to customers.

      • Be an independent problem solver. You do not give up when you don’t know the answer immediately and while you rarely run into a roadblock you can't creatively get around, you're humble enough to ask for help whenever you need it

      • Be technically savvy and constantly stay up to date by learning the ins and outs of our platform, and any partner apps, quickly

      • Have experience troubleshooting software-related issues across common browsers

      • Be a team player and believe teamwork makes the dream work!

      • Love talking on the phone—it’s your bread and butter!

      • Have a great attitude and a willingness to overcome any challenge that comes your way 

      • Perform well under pressure and understand the importance of work-life balance

      • Have a strong work ethic and don’t believe in the traditional 9 to 5. You are resilient and flexible as customer needs evolve and ticket volume changes

      You might be the person we’re looking for if you:

      • Know the importance of listening, building trust and confidence with customers

      • Have a flair for translating product features into tangible benefits for customers

      • Are passionate about online education, digital marketing, and small business (or all of the above!)

      • Are great at handling difficult customers from the disgruntled to those who aren’t technically savvy

      • Have experience supporting customers via email, phone, live chat, and video calls

      • Are goal-oriented and driven by performance metrics

      • Have experience using customer service software like Zendesk (or a similar tool)

      Bonus points if you:

      • Have experience with sales or account management

      • Understand the basics of HTML/CSS  (but any coding skills are valuable)

      • Read API documentation 

      • Have experience with domain hosting and setting up custom domains

      • Have experience using Asana, Slack, Google Drive and/or TextExpander

      About us:

      We’re about the results of online learning and the people along the way! Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses.

      Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. We believe in meaningful, innovative work: we're building and expanding an incredible product that empowers course creators around the globe while working collaboratively to learn and succeed together. Together, we’ve served over 40,000 course creators and more than 10 million students, and these numbers are growing each day! 

      Why we think you’ll like working with us:

      • Be part of a team of incredibly talented, passionate, and driven people focused on building and innovating on a best-in-class learning platform

      • Make an impact with your work—each person has an equal opportunity to contribute to our goals and every day, we get to see how Thinkific is empowering both course creators and their students

      • Join one of the fastest-growing companies in Vancouver and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!

      • We are lucky to have team members working remotely with us for over a year, so you’ll walk into an established system where you’re supported to be productive and successful

      • We make sure you always feel included and have opportunities to build meaningful relationships with your team, whether that’s trips to Vancouver to solidify those connections, meet and greet with new team members by video, taking a remote-first approach to meetings or ensuring you have lunch provided for our team-wide events!

      • Contribute to Thinkific’s award-winning culture—we’re one of Canada’s Most Admired Corporate Cultures and a certified Great Place to Work!

      • We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family

      • Get additional health and wellness support through a lifestyle or health spending account to put your dollars where you need it most

      • Enjoy our open vacation policy and flexible work environment, because we know the importance of having a great work-life balance

      • Learn and Grow is one of our values and we take it seriously, providing opportunities through lunch and learns, training, workshops, mentorship, and our $1500 education allowance

      • Grow your career AND your family at Thinkific—you’ll be taken care of with our parental leave top-ups as you add to your family

      • Work with the hardware you’re most comfortable with, and upgrade or replace your system when you need to with our technology bonus

      • Help you get the equipment you need to set-up a home office where you can do your best work

      • Be confident bringing your whole self to work—we’re proud to be an inclusive company with a diverse team and values grounded in ethics and equality

      • Thinkific welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish and we welcome you!

      This is an incredible role for the right candidate. We can’t wait to meet you!

    • About Us:


      Our mission is to help people become happier, healthier, and more resilient in the face of life’s challenges. The science suggests these are skills -- ones that meditation makes us better at.


      At its core, meditation is a simple, secular, scientifically validated exercise for your mind. Like running in the 70’s, or yoga in the 90’s, meditation is now poised to become the next big public health revolution. Join the team that’s accelerating this revolution. Ten Percent Happier touches millions of lives with award winning apps, books and a podcast, is backed by extraordinary investors, co-founded by #1 New York Times Bestselling author Dan Harris of ABC News, and guided by the world’s most respected meditation teachers & scientists.


      The Role:


      As a full-time, remote senior customer support representative, you will have the chance to deliver exceptional support to Ten Percent Happier customers, creating another positive touchpoint with the Ten Percent Happier brand. You’ll work closely with the Support Manager and other team members to ensure the Support team is providing effective and timely responses to customer requests and enabling our users to successfully navigate through their Ten Percent Happier experience. As part of a close-knit team in a fast-paced and fun startup, you’ll play a key role in keeping our current customers happy and meeting the demands of potential and future customers as we move into our next phase of growth. In this role you’ll help shape our company’s best in class culture of support, marrying technical and problem-solving expertise with skillful diplomacy and genuine care for our customers. If you want to master your craft and work with one of the best teams on the planet, while improving the lives of countless people around the world, this might just be your dream job.


      Responsibilities include:

      • Provide front-line customer support for our community via email and other channels.

      • Handle customer requests and questions with a thoughtful, friendly and empathetic tone.

      • Communicate clearly in writing to people with a wide range of technical understanding.

      • Maintain comprehensive knowledge of Ten Percent Happier products, especially the Ten Percent Happier mobile app, to support customers in navigating our products and to identify and escalate bugs, issues and user pain points appropriately.

      • Master a wide variety of technical issues and software interfaces to quickly diagnose and resolve a range of customer support needs.

      • Work collaboratively with the larger Support team, as well as the other teams at the company, to plan for and execute on key company initiatives.

      • Help create and maintain internal and customer-facing documentation.

      • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

      • Above all, be able to represent Ten Percent Happier to our customers through unflappable diplomacy and empathetic communication.

      Ideal Experience & Characteristics:

      • 2-5 years of previous professional experience in a customer service/support environment that involved technical knowledge, well-crafted written communication, and close collaboration with a team.

      • Passionate about creating an amazing customer experience.

      • A sense of urgency and a satisfaction from going above and beyond to provide solutions.

      • Technically savvy and can pick up new technology very quickly and confidently.

      • Strong comfort level and familiarity with both Desktop platforms and mobile devices.

      • Prior experience with Help Scout or equivalent customer support ticketing platform ideal.

      • Incredibly organized and detail-oriented, with exceptional critical-thinking and troubleshooting skills.

      • Great writer with a clear, thoughtful and friendly writing style.

      • Self-motivated and accountable, while thriving in a collaborative team.

      • Excellent under pressure and can adapt quickly in a fast-moving startup environment.

      • Excited about making meditation and contemplative wisdom widely accessible.

      • BA/BS degree preferred. Advanced degrees welcome. Substitutions by experience considered.

      Benefits:

      • Be a key member of a small team in a very collaborative environment.

      • Become a part of a rapidly growing company that is changing millions of lives.

      • Work remotely from a home office or co-working space, while being fully integrated into a remote-friendly company.

      • Get a competitive compensation package with equity and benefits.

      • Join a culture that values clear and kind communication, a dedication to crafting incredible products and content, and will engage your intellect and curiosity on a daily basis. We’re passionate about reasonable work hours, flexibility in getting work done, and respecting and valuing the whole life you live.

      • Be welcomed into a diverse and inclusive workplace where we learn from each other’s experiences, abilities and perspectives. We are an equal opportunity employer.

  • Design (4) Design rss feed

    • 1 week ago
      Articulate is looking for a product designer who lives to create amazing customer experiences. We’ve just launched a new product (and brand) calledrise.com, and we’re really excited to hire a talented designer to join our product team. Never heard ofrise.com?Check out this video.
      If you’re a multi-talented individual who thinks about product development holistically and has great design and UX instincts, you’ve come to the right place. For this position, interaction design capabilities are paramount. As a member of our team, you’ll produce intuitive experiences by creating efficient user flows, detailed wireframes, innovative pixel-perfect visual designs, and interactive prototypes. You’ll work alongside development teams and fellow product designers to bring awesome products and features to life. We’re a small design team, so while your main focus will be on Rise, the ability to wear multiple hats and shift contexts quickly is key.

      What you'll do:
      • Craft efficient user flows, thoughtful wireframes, and high-fidelity interaction designs
      • Create detailed design specs with all manner of states considered, well-annotated and ready for handoff to our product development team
      • Support your designs with animated and sometimes interactive prototypes when needed to demonstrate an interaction
      • Serve as a working member of a swiftly moving cross-functional team working on multiple projects at one time
      • Meet with the executive team regularly to discuss product and transform product insights into intuitive, user-friendly application features
      • Conduct lightweight research of the competitive landscape and learn from user feedback
      What we're looking for:
      • An experienced product designer with at least 5 years’ professional experience in fully responsive web environments
      • Someone with a passion for amazing product design and an appreciation for elegant user experiences 
      • A well-spoken, humble creator who can present ideas effectively
      • A highly motivated individual who is self-directed and has high attention to detail
      • An outstanding team contributor who can provide a thoughtful viewpoint on product design in a flexible and easygoing way—you are well-versed in giving and receiving feedback constructively
      • An open-minded thinker who’s constantly in search of engaging, usable interaction patterns and cutting-edge design work in the real world
      • Skills in Sketch, Zeplin, Principle, Photoshop, and Illustrator are a must
      About Articulate

      Articulate is a highly successful, fully remote software company that’s changing the way the world learns. Our award-winning e-learning tools are used by 98,000+ organizations across the globe to create engaging online and mobile courses. Our customers include 93 of the Fortune 100 and 19 of the top 20 U.S. universities. And our online community of 800,000+ members is the largest, fastest-growing community in the industry.
       
      We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We’re all free to exercise our crafts the best way we know how to reach our goals as individuals and teams. Each and every one of us is focused on producing results that directly impact the company’s success. And we all strive to do what’s right by people, both internally and externally, instead of taking the shortest route to the highest profits.
       
      We honor people’s humanity in all of our disparate experiences and social locations, accepting each person as an individual with a story worth listening to and honoring. We believe that honoring everyone’s humanity means being committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position.

       
    • About Us

      Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

      Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

      At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

      The Role

      We are looking for a Director of Product Design to help take the visual language and user experience within our SaaS application to the next level. In this role, you will lead the Product Design vision and team. You will be responsible for designing new product functionality that is intuitive and accessible, solving UX challenges that include incorporating data science into marketing workflows and build data products for non-technical users. You will collaborate with Product Management and Engineering to improve current UI components, define user workflows, build new layouts, and oversee the visual language of our product. Through user research, experience maps, and the creation of wireframes and mockups you will guide what the user sees throughout the product development process.

      What You'll Do
      • Lead a team of phenomenal Product Designers
      • Build product design principles and implement them across the application and brand
      • Reason about the user experience across the platform and champion initiatives that will drive excellence in the product
      • Build visual concepts to communicate ideas and explore potential implementations of a capability
      • Define the user experience and behavior of UI elements in detail
      • Iterate on mockups, images, and design workflows for new and existing application components
      • Collaborate with members of the Product and Engineering teams to implement the vision for features within our platform
      • Develop design concepts for new and existing pages on our marketing websites
      • Conduct user interviews to discover needs, validate hypotheses, and conduct user testing
      Qualifications
      • 2+ years leading a team of product designs / UX designers / UI designers
      • 3+ years crafting user interfaces for SaaS web applications on desktop devices
      • 4+ years of experience within Product Design as a function
      • Experience crafting and working with design systems
      • Familiarity with CSS, JavaScript, and other web design tooling
      • Solid knowledge of UX standard methodologies and user-centered design methodologies
      • Solid understanding of typography, layout, color, and advanced design principles
      • Familiarity with standard methodologies for conducting user research and testing

      Visa sponsorship for this role is currently not available.

      Diversity

      We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Staff Product Designer to help us change the way digital products are designed.

      About the Team:

      As a Staff Product Designer within our Core zone design team, you will play an important role in driving and executing on our key initiatives to increase customer engagement across our platform. Working collaboratively with your engineering, product, and design team partners, you will solve problems and deliver world class design solutions that improve our customer conversion, onboarding, activation, and retention. You will be expected to utilize your full range of product design, interaction design, and industry-leading visual design skills.

      What you’ll do:

      • Shape the next generation of the InVision product and user experience
      • Take broad, conceptual ideas and apply a strategic mindset to turn them into something useful and desirable for our customers as well as impactful to our business
      • Drive innovation by exploring creative ideas that will elevate the product experience by designing flows and interfaces that are incredibly simple, effective, and elegant
      • Consistently prototype your designs to illustrate your knack for beautiful interaction and motion design
      • Give and solicit feedback from other designers in order to continually raise our bar for quality
      • Work closely with designers, product managers, engineering and leadership in a highly collaborative environment
      • Provide mentorship and leadership across your team
      • Contribute to high-level strategic direction with the rest of the product team
      • Push boundaries and break the status quo to get us to our ideal future state

      What you’ll bring: 

      • 8+ years of industry experience in product and visual interface design
      • An awe-inspiring portfolio of first rate interaction design and interface work across desktop and mobile experiences with detailed descriptions of your process, role, and contribution
      • Deep understanding of customer empathy to create elegant but practical solutions
      • Autonomous mastery of craft: ability to define problems & goals, map user flows, prototype interactions, and oversee the implementation by partnering closely with engineering
      • An obsessive interest and knowledge of the product design tools landscape
      • Excellent communication and presentation skills
      • Experience working within a cross-functional team in an agile environment essential

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Staff Product Designer to help us change the way digital products are designed.

      About the Team:

      As a Staff Product Designer within our Core zone design team, you will play an important role in driving and executing on our key initiatives to increase customer engagement across our platform. Working collaboratively with your engineering, product, and design team partners, you will solve problems and deliver world class design solutions that improve our customer conversion, onboarding, activation, and retention. You will be expected to utilize your full range of product design, interaction design, and industry-leading visual design skills.

      What you’ll do:

      • Shape the next generation of the InVision product and user experience
      • Take broad, conceptual ideas and apply a strategic mindset to turn them into something useful and desirable for our customers as well as impactful to our business
      • Drive innovation by exploring creative ideas that will elevate the product experience by designing flows and interfaces that are incredibly simple, effective, and elegant
      • Consistently prototype your designs to illustrate your knack for beautiful interaction and motion design
      • Give and solicit feedback from other designers in order to continually raise our bar for quality
      • Work closely with designers, product managers, engineering and leadership in a highly collaborative environment
      • Provide mentorship and leadership across your team
      • Contribute to high-level strategic direction with the rest of the product team
      • Push boundaries and break the status quo to get us to our ideal future state

      What you’ll bring: 

      • 8+ years of industry experience in product and visual interface design
      • An awe-inspiring portfolio of first rate interaction design and interface work across desktop and mobile experiences with detailed descriptions of your process, role, and contribution
      • Deep understanding of customer empathy to create elegant but practical solutions
      • Autonomous mastery of craft: ability to define problems & goals, map user flows, prototype interactions, and oversee the implementation by partnering closely with engineering
      • An obsessive interest and knowledge of the product design tools landscape
      • Excellent communication and presentation skills
      • Experience working within a cross-functional team in an agile environment essential

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

  • Marketing / Sales (2) Marketing / Sales rss feed

    • 4 weeks ago

      About Us

      Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

      Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

      At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

      The Role

      We are looking for a phenomenal Product Designer to help take the visual language and user experience within our SaaS application to the next level. In this role, you will be responsible for designing new product functionality that is intuitive and accessible, solving UX challenges that include incorporating data science into marketing workflows and build data products for non-technical users. You will collaborate with Product Management and Engineering to improve current UI components, define user workflows, build new layouts, and oversee the visual language of our product. Through user research, experience maps, and the creation of wireframes and mockups you will guide what the user sees throughout the product development process.

      What You'll Do

      • Develop product design principles and implement them across the application and brand

      • Reason about the user experience across the platform and champion initiatives that will drive excellence in the product

      • Build visual concepts to communicate ideas and explore potential implementations of a capability

      • Define the user experience and behavior of UI elements in detail

      • Iterate on mockups, images, and design workflows for new and existing application components

      • Collaborate with members of the Product and Engineering teams to implement the vision for features within our platform

      • Develop design concepts for new and existing pages on our marketing websites

      • Conduct user interviews to discover needs, validate hypotheses, and conduct user testing

      Qualifications

      • 2+ years crafting user interfaces for SaaS web applications on desktop devices

      • 3+ years within Product Design as a function

      • Familiarity with CSS, JavaScript, and other web design tooling

      • Solid knowledge of UX standard methodologies and user-centered design methodologies

      • Solid understanding of typography, layout, color, and advanced design principles

      • Familiarity with standard methodologies for conducting user research and testing

      • Experience crafting and/or working with design systems

      Visa sponsorship for this role is currently not available.

      Diversity

      We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

    • As a member of the executive team, you will take the helm of the Kuali business unit that serves the CFO’s organization on campus with financial & risk management solutions, currently our Financial and Ready products. You’ll be accountable for growing and operating the business line, including full P&L responsibility. You’ll have the support of executive peers who manage product, engineering, user experience, and customer success.

      About the company

      Kuali builds higher ed cloud solutions in a competitive space where users are just waiting to be delighted.

      Why join us? Our work matters — we’re helping our customers improve the quality of higher education by decreasing administrative costs. We compete in a competitive space where users are saddled with outdated, inefficient, legacy ERPs and eager to be delighted. We’re generating revenue and growing quickly with nearly 200 customers and 100 employees. You’ll have a significant impact on what we do and how we do it because we are an empowered group of entrepreneurs. Plus, you’ll get to work with some truly amazing people at a fast-growing, design-centric EdTech startup.

      If you’re looking to make your fortune off a quick flip with no business model, you’d be happier someplace else.

      What you'll be responsible for
      • Growing the financial & risk management solutions business
      • Understanding the market dynamics and current issues that impact university CFO’s and their organization
      • Positioning Kuali as a thought partner with leading institutions in this space
      • Leading marketing and sales efforts to create and realize demand
      • Working with executive peers leading the product development practice and teams to prioritize and develop products that make Kuali an indispensable partner
      • Working with executive peers to deliver remarkable customer experiences and create fiercely loyal customer advocates at every touch point.
      • Learning, and educating others, about the market landscape & competitive products
      • Managing the P&L, strategic investments, and the financial health of the business line

      Requirements

      About You
      • You’re an amazing communicator. You listen, and your written, oral, and visual communication is clear, concise, and tuned carefully to your audience
      • You’re a natural, self motivated and directed leader who inspires your team, embraces teaching (or learning) opportunities, and provides constructive coaching and meaningful, stretching challenges
      • You’re a resourceful, creative, problem solver
      • You know your stuff. You can think your way through complex issues, have a keen eye for details, and talk about it all confidently, accurately, and honestly
      • You’re cool under pressure. Startups can get a bit hectic. You keep calm and carry on through even the most stressful of circumstances
      • You enjoy a challenge and play to win
      • People love working with you
      • You’re organized, communicative, and accountable—you own your role entirely, while being open to critiques, suggestions, edits, and new ideas
      • You play nice with others, but you’re not a pushover
      • You look at our company values and think “I want to work at a place that has those values.”
      • You’re passionate about your role in helping customers achieve their missions, and you advocate for them fiercely.
      • You’re curious and continuously seek knowledge and share your discoveries with others.
      • You have a track record of combining business, technology, and budget challenges to produce high-impact end results.
      The experience and technical requirements you have to have
      • You’ve formed and executed on a business strategy and, successful or not, learned from it
      • You’ve worked on multiple SaaS solutions
      • You’ve used agile methodologies and have ideas on how you’d improve them
      If you have some of these too we’ll be delighted
      • You have experience with the Higher Education community
      • You know the financial management and/or risk management domains in higher ed
      • You’ve been a leader in both start-ups and large companies
      Other requirements
      • You’ll have the opportunity to travel. There will be 3-4 key events throughout the year, and opportunities to visit customers as well. The travel requirement could be 50%.
      • We are a remote division of the company. You’d be expected to have a suitable home working environment or alternative.

      Benefits

      • Autonomy
      • 401k matching (up to 4% of your salary)
      • Full health premiums paid by company for you and dependents
      • Take the time off that you need (unlimited PTO)
      • Paid holidays
      • Annual tech hardware budget to buy whatever you want to do your job
      • Annual conference and training budget to learn what you want to learn
      • Work from home
  • Product (12) Product rss feed

    • iStreamPlanet (US only)
      Today
      While we have offices in Seattle and Las Vegas, we are seeking the best talent to join our team and will consider Remote/Telework options for candidates located anywhere in the US. 

      Come make an impact at one of the largest streaming platforms in the world! 

      We’re looking for talented people to help us reinvent live television for the digital age. We’re focused on delivering great consumer and customer experiences using modern cloud technology. We value a healthy team environment built on collaborative problem solving, continuous learning, and iterative development. We love cognitive diversity because of the exceptional customer outcome it creates. We trust one another because we’re aligned on a positive growth-mindset. 

      If you love working with a team that is passionate about what they do and how they do it; if you seek a fun work life that fosters an environment of professional and personal growth while celebrating people of all backgrounds, orientations, and identities; we want to meet you. 

      The Job 

      As a Senior Product Owner with iStreamPlanet, you will own the roadmap and execution for your product end-to-end. You will operate as a subject matter expert on the technical capabilities of your product, and will work directly with customers, engineers, and fellow Product Owners to define the features, priorities, and go-to-market strategy for your team. Your ability to lead both strategically and tactically will drive the success of your team and significantly impact the momentum of iStreamPlanet as a whole. 

      Responsibilities 
      • Scope and deliver large-scale projects end-to-end, including requirements gathering/translation, prioritization, dependency identification, timelines and milestones, definition of exit criteria, and management of work through to completion. 
      • Improve the efficiency of the engineering team by defining implementation requirements and removing non-technical roadblocks. 
      • Manage customer expectations regarding team roadmap and any schedule changes. 
      • Own issues and bottlenecks to resolution: provide escalation, make appropriate trade-offs, commit to and meet delivery deadlines. 
      • Define and report on key service metrics to company peers and executives. 
      • Define pricing for public features. Balance revenue against service costs to ensure profitability. 
      • Lead sprint planning and daily standups. 
      • Build relationships with engineering teams, operations teams, and customer business and technical teams. 
      The Essentials 
      • Proven ability to work and problem solve independently and collaboratively while organizing workload and priorities. 
      • Demonstrated history of high-quality execution, technical innovation/adaption, and initiative. 
      • Ability to manage competing priorities and customer relationships in a complex, dynamic environment. 
      • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior engineers and executives.
      • 7+ years of product management & leadership experience on a technical team. 
      • Bachelor’s degree or equivalent, preferably in a technology or analytical field. 
      • Ability to travel ~10%.  
      The Perks 
      • Flexible work hours and work from home options. 
      • Accessible and transparent leadership team. 
      • Paid time off every year to volunteer and generous parental leave. 
      • Medical, dental, vision benefits, 401(k) plan with a company match. 
      • Part of the WarnerMedia family of powerhouse brands. 

       

      Who We Are 

      iStreamPlanet is one of the largest streaming platforms in the world for broadcasters; doing thousands of events a year such as March Madness, World Cup, and even the Olympics. You probably have not heard of us but we power some of the most well-known media brands in the world. Our mission is to provide a one-stop platform for the media industry as they convert from traditional broadcast to all online streaming over the next decade. We are backed by giants such as WarnerMedia (owners of Warner Brothers, HBO, Turner, etc.) and are at the heart of changing how you get your sports and entertainment in the future. 

      iStreamPlanet Co., LLC is an equal employment opportunity employer. iStreamPlanet does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. 

       

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Product Manager, Connected Workflow to help us change the way digital products are designed.

      About the Team:

      We are hiring for a Lead/Group PM in the Core Zone. The scope of this role will initially include strategic oversight over the Connected Workflow Group, including: Engagement (Home, Notifications, Spaces, Streams), Discoverability (Share, Permissions, Search), and Mobile.

      What you’ll do:

      • You will drive the long term strategy for core product areas, leading key initiatives and driving cross-functional alignment
      • You’ll collaborate with PMs, designers, engineers, and researchers to identify customer pain points and pitch new product opportunities
      • You will grow and coach a team of exceptional PMs who obsess over building impactful and delightful products
      • You’ll be a champion of InVision’s users, deeply understanding their contexts and workflows to create strategies and drive product priorities
      • You will partner with product marketing to develop narratives that communicate the value of InVision’s products
      • You’ll work together to share the impact of the team’s work with our users and prospects.

      What you’ll bring: 

      • 7+ years as a Product Manager or similar
      • 2+ years as a Sr. or Lead PM with responsibility over 1-2 product managers
      • You’ve played an instrumental role in creating great products that customers love to use
      • History of driving large initiatives to success and demonstrating business outcomes
      • Demonstrated experience driving 0 > 1 products from ideation to successful adoption
      • Track record of Product Leadership, including hiring and managing performance of PMs
      • Ability to create strong relationships with cross-functional partners and to communicate and influence clearly and effectively to achieve team goals
      • Experience with SaaS strongly preferred

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 5 days ago
      GitBook is a modern documentation platform sustained by some of the best SaaS europeans VCs (Point 9 Capital, Notion Capital, Fly VC). Our ambition is to empower team's intelligence. We want to help teams work more efficiently by creating a single place to leverage their knowledge.

      GitBook is now used by over 500,000 users and thousands of teams such as Adobe, Netflix, Decathlon, or Google. We're working on an **important next product step to redefine "core team work" and we're looking for a Senior Product Manager to join our team and help us achieve on our ambition. 

      🙌 What will you be doing ? 

      Your role as a Product Manager will be to help the product team achieve on our product vision and guarantee the coordination of the entire team (data, sales, support, development, design...)
      On a daily basis you will : 
      - act as a Product Owner being in charge of on-going sprint management (QA, closely working with our Designer...)
      - be the owner of the execution part so that the whole team is focused on priorities
      - act as a Product Management by anticipating future sprints and helping the team deliver on our product vision 
      - translate the product strategy into a product roadmap on which our team will be able to execute
      - turn users feedbacks and related data into action plan and roadmap 
      - you will be partnering with every team within GitBook (data, design, sales, customer experience...) to make sure that we are able to achieve on our ambitious goals 

      You will be an addition to our culture as :
      • you always Ambition (Aim Higher) the next step of your work, whether it’s building a feature, improving a team process, etc.
      • you have a deep sense of Ownership (Take control & Own it) as when you observe a problem, you don’t wait for someone to fix it, but you take the responsibility of fixing it.
      • you have a sense of Accountability (Be accountable to results) as you are focused on outcomes (not on efforts).
      • you Care (Give a shit) and empathises with customers as you take the time to understand their frustrations, needs, and root-problems. Which also proxy to the team as you help them achieve and learn; to better serve our mission.
      • you are able to Train (Grow yourself) as, when facing an unknown challenge, you learn from it to create leverage for the team.
      • you are Genuine (Say it and accept it) as you are candid, respectful and transparent in your communication.
      • you are a Team player (Leverage the team) as you acknowledge that leveraging the team and different skills enables to create an outcome that's bigger than the sum of it's part.
      • you are an Architect (Plan & Build) as you value building long-term solutions beyond simple day-to-day execution. You start new projects breadth-first, solve the broad easy problems first and then dive into the details. 
      You will also appreciate :
      • 🏥 ​health insurance
      • ​🍽 ​​lunch voucher thanks to Lunchr card (around 9e/day)
      • ​​🚊 refund of your public transport subscriptions up to 50%
      • ​💪 to have an impact by building a product that helps thousands of teams and users around the world
      • ​🚀 to move fast and learn in the challenging environment of a fast-growing startup
      • ​🛋 to work remotely whenever you want to (+/-2h from Paris time zone)
      • ​🏡 to enjoy our offices in the center of Lyon whenever you want to as well
      • ​🍫 to gather with the entire GitBook's team to share lunches and sweet breaks as we love food
      • ​⚽ to (sometimes) practice sports with GitBook's team
      • ​😎 to work with "the coolest team on earth" !
      • ​🏄 to go on team off-sites twice a year (summer and winter)
      ✨What’s next ?

      1. First, you need to send us your application to express your interest and we will review it (of course we'll get back at you whatever the decision)
      2. As the next step, our Talent Manager will call you so the both of you will be able to ensure there is a correlation between GitBook's expectations, the role and your own expectations.
      3. Then you will have a call with the Hiring Partner to deep dive into day-to-day, on-the-job skills etc.
      4. We will give you a Use Case to work on so you'll have a better understanding of your potential day-to-day challenges at GitBook
      5. Afterwards, you will have the opportunity to discuss with one of GitBook's founders about our story, our vision and ambition, and ensuring there is a fit with our culture and core values. 
      6. Finally, you will have the opportunity to meet with the entire team to determine if we would like to work together on a daily basis and share drink/lunches after work. 
    • 1 week ago

      Our team is looking for an experienced Product Manager who will act as an enabler in our journey towards realigning our customer experience around a feature-rich and open ERP platform.

      In collaboration with the Director of Product Management, this role will own the vision, definition and delivery of specific modules of our ERP solution and will be a key contributor in our overall product strategy. With over 2,000 customers and a robust partner network, your actions and contributions will have far-reaching impacts on our multi-product business. 

      Your implementation strength will come from actively collaborating with your dedicated scrum team that is comprised of senior and tenured Unanet and Clearview engineers as well as experienced engineers that have built out advanced mobile and web applications in multiple other organizations.

      Who You Are

      • You’re a passionate and experienced Product Manager who is great at understanding and evaluating customers and end user needs
      • You’ve planned, brought to market and supported multi-functional Mobile/Web applications in production
      • You’re hungry and humble, knowing that you can drive building out a best-in-class user experience and do it even better than you have previously
      • You’re disciplined and organized so that you can capture product requirements for transitioning proof-of-concept ideas into production-ready features

      What You Get to Do

      • Develop a deep understanding of user personas across our multi-product business and leverage that to be the sounding board for internal and external stakeholders and customers
      • Collaborate and contribute to building out the product roadmap for all things ERP and work closely with a variety of stakeholders and cross-functional teams to execute the roadmap by planning and prioritizing objectively
      • Become a Unanet go-to product expert; guide your team in troubleshooting production-escalation issues with your strong software and technical skills; train internal and external customers on new product integrations
      • Set your engineering team up for success by collaborating closely with them in sprint activities, providing them with relevant user stories and guiding them in estimation 

      Experience

      • 4+ years of software product management experience in an Agile environment
      • Attitude that encourages collaboration, self-organization, accountability and a drive to deliver high-quality products
      • Value collaborative teamwork analysis, design and execution of high-impact product, project, and process initiatives
      • Ability to identify gaps, program risks and proactively address them
      • Strong technical writing and visualization skills
      • Strong execution and product delivery skills
      • Ability to work under tight deadlines
      • Experience with and ability to work and communicate cross-functionally and remotely
      • Must be authorized for non-sponsored employment in the U.S.
      • Bachelor's degree

      30 days - Understand & Contribute

      • Understand Unanet from the lens of current product capabilities and what is expected to be delivered in the next 2 quarters of our roadmap
      • Help clarify and realign those requirements by writing epics and user stories; refine them with your implementation team
      • Assess the purpose and value of having a strategy centered around specific customer problems and use that knowledge to help understand the rest of the deliverables on our 2020 and 2021 roadmap 
      • Work with our Agile Coach, UX Lead and Tech and Team Lead to better understand your team’s nuances and capabilities

      60 days - Evaluate, Realign & Define

      • Using the above mentioned framework, reach out to internal and external stakeholders to build relationships and help understand what direction we are going in and why
      • Empowered by what you’ve learned, work with the Director of Product Management and UX Lead to question, redefine and revalidate the roadmap for the next three (3) quarters
      • Working with your scrum team, further define and solidify those deliverables

      90 days - Execute & Evangelize

      • Drive our Go-To-Market plan for respective deliverables
      • Evangelize the roadmap, commit lighthouse customers and help define success metrics for adoption and engagement
      • Be the guiding light (i.e., lead by example) for your scrum team as they execute on newly-defined deliverables for the next three quarters

      About Unanet

      With headquarters in Dulles, Virginia, Unanet serves more than 2,000 businesses with its ERP software solutions purpose-built for professional service organizations. Unanet's software helps project-driven organizations reliably plan, track and manage projects, people, and financials. Unanet's customer-centric culture means we strive to deliver insights with personal service.

      At Unanet you will work collaboratively with colleagues equally committed to achieving customers' expectations. We take pride in delivering more than technology, but also the extra support and service customers need.

      Selected as one of the 'Top Places to Work' three years running, Unanet's culture is collaborative, dedicated and energetic. We offer a competitive salary, health and life insurance benefits, and the potential for bonus.

      Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Product Manager, Studio to power our screen design editor, InVision Studio. 

      About the Team

      We’re looking for experts who can turn product ideas into reality and strategize to deliver a diverse suite of products for millions of customers, from the small to the behemoth. We’re excited by challenges of scale—both the number and size of customers—and a diverse set of products. If you’re looking for variety, we have it.  We’re motivated to not only deliver the best products, but also to personally achieve. At InVision, we are already leading design collaboration. We’re looking for someone to help us make the end to end design creation, sharing, and collaboration experience magically frictionless. As the Lead Product Manager, you will partner with our engineering and design partners to set strategy, vision, and roadmaps for the team, balancing technical trade offs, customer requests, and market trends. 

      What you’ll do

      • You will articulate user problems and product needs, iterating with a core team of design and engineering experts as well as stakeholders in research, data, support, sales, and marketing
      • You’ll take on the role of a player-coach, balancing strategy and execution among your group
      • You’ll work with engineering partners to scope solutions, evaluate strategies, and ensure quality 
      • You’ll manage the roadmap for our product area, refining feature ideas and maintaining existing features to drive business goals
      • You will coordinate across teams to maintain product and strategy alignment, eliminating surprises and finding creative ways to make the “whole greater than the sum of its parts”

      What you’ll bring

      • You have 7+ years as a Product Manager or similar role
      • Experience working within a Design Thinking, Design rich background ideal
      • Experience with SaaS strongly preferred
      • You have a successful track record of diving into big projects and managing them from start to finish
      • You’ve managed or mentored a small team of product managers
      • You take a metrics-driven approach to product development and growth
      • You have the ability to engage with end-users, conduct user research, and intelligently integrate findings into your work
      • You thrive in a variable and demanding startup environment

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 1 week ago

      ConvertKit is hiring a Director of Product to better execute on product driven growth as we scale from $19M ARR to $100M ARR. You will guide our product strategy, manage our product development and release process, and work closely with our CEO, designers, and engineering team to build a great product that over 25,000 creators use to earn a living.

      Responsibilities

      • Work closely with the CEO to define the product vision and create an execution plan to bring it to life. Fully own the strategic roadmap, from creation to implementation, to measuring success.
      • Aggressively identify opportunities for improvement and incorporate new product features on an on-going basis.
      • Lead the Product team to build an effortless product used by millions of creators to power their audiences and businesses. Responsible for interviewing, hiring, training, and managing members of the product team. Our current plan for the product team is 2 product managers, 2 designers, and 1 front-end developer.
      • Design and hire into a product team structure that will make the product delivery process the most successful to release bug-free features and work with marketing to get the biggest growth impact.
      • Deeply understand our customer base to build the best tool to serve creators. Stay up to date on market trends, creator needs and opportunities.
      • Define and implement processes that allow engineers to bring the most value to our customers, leading to a delightful overall customer experience.
      • Work closely with the marketing team to actively promote each feature and achieve adoption and maximize return.
      • Maintain a strong eye for detail to ensure a high level of quality throughout the application.
      • Establish metrics to measure the team’s effectiveness and drive improvements.
      • Act as the chief product evangelist both internally and externally.

      Success in this role

      • Increasing the free to paid conversion rate
      • Driving more creators to refer a friend (increasing k-factor)
      • Decreasing average tickets per customer through a more intuitive product
      • A delightful user experience that feels seamless and effortless
      • The product delivery process is clear and well understood across the organization, leading to efficiency, quality and speed.

      Requirements

      The right candidate should:

      • Have extensive experience leading product direction at a product driven SaaS company.
      • Be an expert in using metrics to make decisions and drive direction.
      • Pay attention to details, have an eye for beautiful design, and love creating a gorgeous product.
      • Be autonomous, self-driven, and remote-disciplined to work effectively in a 100% remote company.

      Benefits

      • 3 weeks paid vacation, increasing to 4 weeks paid vacation after 1 year on the team
      • $1,000 yearly vacation bonus for taking 5 consecutive days of vacation
      • 8 paid holidays
      • 2 weeks of sick leave per year, including mental health days
      • Up to 6 weeks paid bereavement leave, medical leave and natural disaster leave after 6 months of employment, 2 weeks of each paid leave in your first 6 months
      • Excellent medical, dental and vision benefits
      • 12 weeks paid parental leave for primary caregivers, 6 weeks paid parental leave for secondary caregivers, with flexible scheduling in your child’s first year
      • 52% of profits shared with the team
      • $2,500 equipment allowance every 2 years
      • 401k with a 4% match
      • Learning & Development budget of $200 per year
      • Yearly conference credit - registration, travel and meals
      • The team gathers twice a year for fantastic in-person team retreats


      How to Apply

      Please apply using this link or the 'Apply for this job' button below.

      ConvertKit is an equal opportunity employer. We value diversity in all of its forms and we hire the best person for each role, no matter your personal background. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for.

      We encourage every person who is interested to apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply. Take the leap - you never know, you might just be the perfect person for one of our open roles, even if you don’t match 100% of the job description.

    • Company Overview

      At Netlify, we're building a platform to empower web developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 700,000 developers worldwide.

      We’re a venture-backed company, and so far we've raised about $45 million from Andreessen Horowitz, Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.

      Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of about half as many nationalities as we are team members. 

      We are looking for a Product Manager to join our mission of changing the way the web is built. This position will specialize in building a world-class experience for our serverless toolchain. This includes our Functions, Identity, and Forms products. This is a very high impact role. The position requires working across the engineering, design, documentation, support, marketing, and sales organizations for ultimate success. You'll drive the vision and implementation of our serverless product roadmap to meet KPIs.

      What are we looking for

      You are the kind of product manager who takes the time to think about a problem holistically to uncover the root cause or opportunity. You revel in getting into the details and leading your projects all the way across the finish line. You're decisive in prioritizing what's critical to the success of the product and care about ensuring we deliver the best customer experience to meet our business goals. You understand the big picture but can live and thrive in the details of what we need for success right now.

      You've implemented several successful products and features for developers. You're familiar with the needs of developers and have experience working to find, understand, and implement new opportunities. You can understand complex problems and technologies and succinctly translate them to a wider audience.

      Responsibilities:
      • Define products and features, own the roadmap and KPIs.
      • Coordinate product releases with engineering, marketing, support, and sales.
      • Work directly with design, engineering, documentation, and other stakeholders to test and build exceptional products.
      • Work directly with product, sales, and marketing to define and deliver new product SKUs.
      • Help devise and influence our overall product and business strategy.
      • Communicate progress, issues, and successes with the rest of the organization.
      Desirable Qualifications:
      • 3+ years of product management experience.
      • 3+ years of experience with related technology.
      • Solid understanding of the web development or IaaS/SaaS space.
      About the team

      Of everything we've ever built at Netlify, we are most proud of our team.

      We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—paring, collaborating, debating, and learning. We want you to succeed! About 60% of the company are remote across the globe, the rest are in our HQ in San Francisco. 

      To learn a bit more about our team and who we are, make sure to visit our about page.

      Applying
      Not sure you meet 100% of our qualifications? Please apply anyway! When we receive your complete application with the items above, we’ll get back to you about next steps.
       
      With your application, please include:
      - A thoughtful cover letter explaining why you’d like to work at Netlify.
      - A resume or short listing of job history.  (A link to a LinkedIn profile would be fine.)
    See 5 more Product jobs
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    • Together we’re building a company that will endure and products people will love for generations to come. 

      We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. 

      Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

      Solve for what’s next—at PagerDuty.

      The PagerDuty Expert Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding; custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.

      As the company introduces a new approach to services delivery in a rapidly growing startup, this role will be instrumental in developing the process and technologies to deliver amazing customer experiences. You will help establish methodologies and repeatable processes to deliver successful implementations, every time. 

      About You
      • You’ve got technical chops. You are a technologist first. You demonstrate a deep knowledge of IT monitoring tools or within DevOps, SRE or IT Operations. You run the implementation process from design to delivery. You partner with customers to help design and build integrations to provide awesome implementations.
      • You are a problem solver. You identify potential roadblocks and provide thoughtful solutions. You are excellent at multi-tasking, are self-driven, and can work both independently and with a cross-functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and able to manage multiple threads within those engagements
      • You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience implementing technology solutions in the SaaS world and can articulate the solution to all levels in the customer organization
      • You are an extraordinary partner –  to sales, to product, to your team, to your customers. Depending on the situation, you play the part of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service
      Ideal Qualifications
      • 5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery
      • Demonstrated Python and Javascript experience, especially within an AWS Lambda and stand-alone automation, scripting and tooling context
      • Demonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc. as part of scripting and tooling development, integration development, and ETL like activities.
      • Knowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)
      • Ability to do advanced scripting (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux. 
      • Experience with node.js, css, flexbox & bootstrap
      • Hands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)
      • Deep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, Studio) 
      • Understanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)
      • You know and understand our space (or you’re already a fan of our product!).
      • Be prepared to give us a demo and show us what you've got!
      Please note: this position may be either remote or based in our Atlanta offices. The role will involve 25-50% travel

      PagerDuty offers:
      Competitive salaries and company equity
      Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
      401K with 1% match
      Pre-tax commuter benefits, FSA, cell phone allowance and more!
      Generous parental leave
      Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave
      Paid employee Volunteer Time - 20 hours per year
      Monthly company wide hack days

      PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

      PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.

      Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

      PagerDuty uses the E-Verify employment verification program.

      To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.