Remote customer experience Jobs in February 2020

37 Remote customer experience Jobs in February 2020

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  • Hottest Remote Jobs

    • You will troubleshoot for YouTube creators and brands with the most popular YouTube Chrome Extension. We handle everything from billing issues and password resets, to QA testing and bug reports. Our multilingual CS department also helps to translate a good portion of not just our help documents and marketing materials, but the app itself!

      vidIQ is searching for an experienced candidate who wants to join our remote Customer Support team. This employee can be located anywhere in the world where you get great internet access, but will need to be able to work a set schedule of Monday through Friday from 3pm to 11pm Pacific and we are specifically looking for a representative who can help our users who speak French.


      Job Requirements

      The minimum requirements to be considered for a Customer Experience role at vidIQ:

      1. Native English fluency, written, spoken and listening skills
      2. Available up to 8 hours a day, 5 days a week
      3. Required to have access to broadband internet with reliable connection
      4. Required to have a Windows, Mac or Linux computer and be comfortable troubleshooting your own system
      5. Required to have an iPhone or Android mobile phone for troubleshooting our soon-to-be-released mobile app
      6. Previous Customer Service experience with a remote tech/SaaS company
      7. Demonstrative experience being self-directed and autonomous
      8. Is naturally empathetic and gets a kick out of solving others’ issues

      These additional skills are the ones that will catch our eye!

      1. You have the ability to write with native fluency in French.

      2. You are a YouTube creator- What’s your channel?

      3. You know your way around the Intercom customer messaging platform

      Other things to know about vidIQ

      • We are a small, remote team in different time zones and communicate with a variety of tools through the day. You should feel comfortable in this situation.
      • We want to be the best platform for video creators. Everything we do is to build trust with our users and help them improve at their craft.
      • We expect team members to be very independent and capable of handling their responsibilities professionally and timely.
      • This is a full-time role and we are not open to short-term contracts.

      If you think that you might be interested but maybe don't match 100% of the requirements, we would still love to hear from you! We at vidIQ pride ourself on providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, or sexual orientation.


    • Helpscout (Remote)
      4 weeks ago
      As a member of our Ops team, you will be at the heart of nearly every application, tool, and service at Help Scout. The work you do everyday will reflect the team mission: Ensure uptime and security across all of our applications while developing and supporting tools to enable customer bliss.

      To help us with our mission, we are seeking an experienced Ops Engineer to join our team. You will have a direct impact on Help Scout’s success, while helping more than 10,000 businesses around the world. While customers love our product, it means nothing if they can't access our services with great performance.


      Technologies we work with
      • AWS, Linux (Ubuntu/CentOS), Chef, Git/Github, RabbitMQ, AWS Aurora MySQL & PostgreSQL, MongoDB, Redis, Jenkins, Docker/Compose, New Relic, Sensu, PagerDuty, Ruby, Go, Python, Java, and PHP.


      About the role
      • You’ll be working on a small team of six (that includes one of our co-founders) and in collaboration with our software developers to build, deploy, secure, manage, and optimize highly-available, fault-tolerant, and horizontally scalable systems in AWS.
      • Ideally, we are looking to add a team member in the North or South American timezones.
      • Our engineering teams communicate mostly via Slack and are committed to remote, agile development. When your code is ready, you’ll create and send a pull request with test cases and tag your team for review. 
      • We are investing heavily in continuous integration and delivery and strive to uphold immutable infrastructure standards. 
      • You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
      • In order to ensure excellent service to our customers, you will be part of our rotating on-call team.


      A note about on-call
      • The 6-week rotation follows this format: 1 week on backup on-call(which rarely sees much action), 1 week of being on-call, followed by a 4 week hiatus from on-call.
      • Our on-call shift is not particularly wearisome, but as a thank you for carrying the weight for the week, the day following your shift is a free day off if you want to take it. We want you happy, healthy and well-rested!


      About you
      • You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product. 
      • You became an engineer because you like building systems, tools or products that help people.
      • You write code and scripts that other engineers can easily read and understand and you welcome reviews and feedback from your peers. You are comfortable writing tests and you thoroughly verify your work before you deploy. 
      • You’re a great communicator and have an excellent command of written and spoken English.As a remote company, we rely on clear communication for collaboration and execution. 
      • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work and time-management style to be remote-friendly.
      • You are helpful and empathetic and care about building on our company culture that embraces these qualities.
      • You have a deep understanding of what it takes to run SaaS at scale and have a solid understanding of Linux systems and networking; from kernel to shell, system libraries, file systems and client-server protocols.
      • You are proficient and comfortable in the AWS ecosystem.
      • You are adept at automating service and infrastructure configuration via industry standard tools (E.g. Chef, Terraform).
      • You have experience building continuous deployment and testing tools. (Docker, ECS, EKS, Kubernetes)
      • You design and build systems that work well and fail gracefully.
      • Security engineering is near and dear to your heart; you build with and advocate for a security mindset when implementing new features and infrastructure.
      • You have experience working with MTAs (e.g exim, postfix) and SPAM filtering (e.g. rspamd, SpamAssassin)
      Benefits
      Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

      Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

      Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

      Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

      Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

      Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

      401k with 1% match- via Betterment for Business (currently US only)

      Personal Development stipend - Up to $1,800 per year to improve your craft

      Great tools - Each employee will be provided with a Mac laptop and display (or equivalent equipment of choice). We’ll also purchase any additional software or hardware you need.

      Home office stipend - Every new hire gets $1,500 USD to furnish their home office, and up to $350 USD per month if you'd like to rent a co-working desk somewhere.

      Complete transparency - Everyone has full access to business metrics and financial information about the company.

      About Us
      Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 10,000 paying customers in 140+ countries.

      Why Help Scout?
      We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

      We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report. 

      We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

      We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

      Our commitment to you
      We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
  • Software Development (12)

    • Skylight (US only)
      Today

      Skylight (https://skylight.digital/) is at the forefront of a civic movement to reinvent how the government serves the public in a digital world.

      Were looking for a DevOps Engineer to join our talented team of technologists in driving this movement forward.

      Youll be a key part of our small, but rapidly growing team, which consists of former Presidential Innovation Fellows, founders of 18F, and members of the U.S. Digital Service.

      We work in small, fast, agile teams to create exceptional customer experiences and enduring solutions out of the governments most complex design and technology challenges. The work is challenging, but highly rewarding.

      Benefits

      We focus on supporting you in a variety of ways:

      • Competitive salary
      • Opportunities for an economic stake in the company's success
      • Performance bonuses, referral bonuses, publication bonuses, and public speaking bonuses
      • Medical insurance, dental insurance, vision insurance, short-term and long-term disability insurance, life insurance, dependent care FSA, healthcare FSA, and health savings account
      • Dollar-for-dollar 401(k) match up to 10% of your salary
      • Flexible paid-time-off policy (minimum of 29 days), which covers any type of leave (such as holiday, sick, and vacation) that you need or want to take
      • Minimum of 9 weeks paid time off for all eligible new birth, adoption, or foster parents
      • Annual $2,000 professional development allowance
      • Annual budget of up to $750 for tech-related purchases
      • Access up to $1,000 before payday to cover emergency expenses
      • Incentives for living in a HUBZone area (https://maps.certify.sba.gov/hubzone/map), including relocation assistance and a monthly stipend to help offset the cost of rent or mortgage
      • Remote-friendly work environment
      • An environment that empowers you to unleash your superpowers for public good

      We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

      We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

      Skills & requirements

      What you’ll do:

      • Engineer an incredible experience for developers who are working in web-based environments such as Ruby, Python, Java, and Node.js through automation, virtualization, and process improvement

      • Achieve technical excellence by advocating for and adhering to lean-agile engineering principles and practices such as simple design and automated testing

      • Represent Skylight's culture of delivery when interacting with government stakeholders and other contractors

      What we’re looking for:

      • Expertise in the areas of version control, deployment automation, continuous integration, test automation, monitoring, proactive notification, and “shift-left security”

      • Able to deploy and configure services using infrastructure as a service providers such as Amazon Web Services and Microsoft Azure

      • Able to solve problems using scripting and programming skills

      • Able to administer Linux-based systems, as well as Apache-based web servers

      • Experience with Elasticsearch and Docker

      • Experience creating secure systems while enhancing the privacy of all system users

      • Experience working within a multidisciplinary, agile team format

      • A mindset and work approach that aligns with our core values (https://skylight.digital/culture)

      • Ability to travel from time to time

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Software Engineer - SRE to help us change the way digital products are designed.

      This role will help ensure uninterrupted service for InVision customers and act as a force multiplier for product teams to deliver better software faster. This role will have ownership of foundational reliability services and a big impact on our product.

      About the team:

      The reliability team is dedicated ensuring resiliency at scale. You will lead design, development and delivery of solutions which to enhance the scalability, availability, and efficiency of microservices. This role is will have direct impact on platform and product teams by identifying problems, anti-patterns, and opportunities to add resilience to applications. Our tech stack includes but is not limited to Kubernetes, AWS, Kafka, Kinesis, Go and Java based microservices.

      What you’ll do:

      • Provide leadership and guidance in addition to participating in hiring efforts
      • Uncover and advocate reliability, performance and upstream solutions with internal stakeholders
      • Create tools for monitoring, self-healing infrastructures
      • Code in Golang!
      • Develop solutions for circuit breaking, chaos testing, load shedding, rate limiting, server side and event bus resiliency
      • Identify performance bottlenecks and troubleshoot performance issues
      • Collaborate to problem solving and design
      • Engage in service capacity planning and demand forecasting, software performance analysis and system tuning
      • Mentor other developers and site reliability engineers in new technologies being implemented

      What you’ll bring (we encourage you to apply even if you don’t meet every single one):

      • Demonstrated Leadership experience
      • Experience finding anti-patterns and engineering reliability at scale
      • 1+ years of experience with Golang
      • Good communication skills and experience leading projects
      • A degree in computer science, software engineering, or a related field, or equivalent experience
      • Systematic problem solving approach, coupled with a strong sense of ownership and drive
      • A passion for creating performant and reliable applications

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • Percona (Americas)
      1 week ago
      Location: Remote work from home position working a regular 8am to 5pm AMER shifts (AMERs Time Zones).

      About Percona

      Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
       
      Percona open source database expertise helps businesses avoid downtime and outages, meet customer experience expectations, foster operational and developer collaboration and manage enterprise risks through sound database architecture frameworks.
       
      Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

      As a Remote DBA, you will troubleshoot and resolve customer issues related to DB systems availability and performance.  You will develop relationships with customers, comprehend and fulfill their needs, and maintain their satisfaction through regular communication and engagement with their environments.  You will perform technical work that requires planning and scheduling to ensure the best possible solution is delivered on time.  You will react on incidents and provide solutions aiming at maintained environments’ improvements.

      You will work in a fast paced environment where we are responsible for companies’ most critical systems. Customers count on us to keep their MySQL database running and we are vital to the success of their business. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required.


      Core Skills and Expectations
      • Experience administering MySQL server including;
      • aspects of installation and configuration.
      • basic performance tuning, query optimization & index tuning.
      • knowledge of MySQL backup solutions.
      • basic knowledge of HA solutions.
      • understanding of monitoring requirements.
      • Demonstrable experience of administering Linux based systems.
      • Ability to use scripting language for automation.
      • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues.
      • Ability to participate in the on-call rotation for operational issue escalation.
      • Polite, friendly and professional; this position requires significant customer interaction and teamwork.
      • Excellent and strong written and spoken English.

      Desired Skills
      • CS degree or equivalent.
      • Proven success working in a distributed environment where e-mail, instant messaging and voice calls are the only interactions with clients, colleagues and managers on a daily basis.
      • Experience with technologies like Galera / XtraDB Cluster, HAProxy, ProxySQL, Orchestrator.
      • Experience running on Cloud Services such as AWS and RDS or hosting providers like Rackspace.
      • Experience with Nagios, Percona Monitoring Plugins, Prometheus, and other monitoring tools.
      • Experience of configuration management solutions such as Ansible, Puppet or Chef.
      • Experience with tools from the Percona Toolkit suite.
      • MySQL DBA, MySQL Professional Certifications.


      Regular Work Schedule
      • Team has an on call schedule as well.
      • Remote work from home specifically in the AMER region.

      Applications from all locations are encouraged and will be considered, subject to security & compliance requirements of Managed Services customers.   

      Location: Remote work from home position working a regular 8am to 5pm AMER shifts (AMERs Time Zones).

      Percona HQ is located in the Raleigh-Durham Area of NC, USA but this specific location isn't required for this opening. We are ideally seeking individuals that can work around European time zones.

      Remote work from home openings require consistent and strong internet access.

      HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

      Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

      Please review our Percona GDPR Privacy Policy.
    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Staff Backend Engineer to help us change the way digital products are designed.

      About the Team:

      The Discoverability squad's charter is to enable teams to efficiently find, organize,  and manage their artifacts inside InVision. At InVision, we know that time is precious for our users. Users want to find the InVision content they seek in the most efficient and expedient manner possible. The Discoverability squad owns a large and important product surface area and operates with the goals of improving our users’ experience and speed when navigating and managing their InVision content.

      What you’ll do:

      • Continuously push the limits in Go and Node JS
      • Work in a microservice SPA environment
      • Ensure your software delivery includes unit, integration, and end-to-end testing. Ensure software is designed with long-term maintainability in mind
      • Ensure optimal performance and scalability of your software, which may include partnering with backend engineers, Product Managers, and Designers
      • Work alongside Design partners to iterate on the best user experience possible
      • Build best-in-class features with effective and compelling microinteractions
      • Ensure you and your teammates are following good development practices and getting better every day while continuously improving deployment and test practices
      • Participate in Code Reviews and provide feedback to your fellow engineers

      What you’ll bring:

      • 8+ years of hands-on experience with Go and modern backend frameworks
      • Experience with a shared component architecture
      • A high degree of personal accountability
      • A ‘can do’ attitude - you are willing to roll up your sleeves to solve problems without obvious solutions
      • A commitment to releasing feature work to delight our customers
      • A desire to learn continuously
      • A positive environment for the people around you

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 3 weeks ago
      If you want to have a greater impact in the open source ecosystem by enabling our Customers to use new
      technology to build better software faster - then you should keep reading.

      We are searching for another great Customer Support Engineer to support our APAC customers.   While this is a 100% remote role, we are looking for the Engineer to be based in Singapore.

      Our CSEs also identify common patterns and/or challenges customers are facing so as to influence the evolution of the product portfolio and best practices. Note - Although this is a 100 % remote role, we expect that travel to customer locations will initially be 35% - 45%.

      Why this role matters
      Our customers are enterprise architects, security officers, developers, DevOps managers. We offer them
      subscriptions to valuable software that works. As long as our customers value their investment, they
      continue to renew and expand their deployments. No value = no growth and no renewal. 

      Fortunately, our customers find us easy to work with (as reported via customer sat surveys). They trust
      Sonatype and value their investments, as demonstrated by our 90%+ renewal rate -- one of the highest
      renewal rates in the software subscription business.  But we choose not to rest on our laurels. 
      If our customers are not optimized, properly deployed, or have compromised rollouts due to their lack of
      time, technical know-how/resources, or understanding of best practices - it will inhibit our mutual ability to
      achieve success and expansion. That is why this role is so important.

      What our CSEs do
      • Coach and educate a set of customers on implementation and usage best practices for the Sonatype Nexus Platform to ensure smooth on boarding, faster adoption, increased footprint, etc.
      • Share field insights with your peers in Customer Success as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable features to the product based on customer reactions and your hands-on experiences.
      • Discover and analyze gaps in the customer experience, identifying early warning signals and then working with cross-functional teams to address them
      • Act as the voice of the customer - use your insights to help us drive improvements, influence product roadmap, deploy customer advocacy programs, etc.
      • Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied

      What we are Looking For
      • Our CSEs have from many different types of backgrounds including DevOps Engineers, Software Engineers, Quality Engineers, and Solutions Architects. While they paths are different, they all share the following:
      • Broad knowledge of modern software development life cycles and the tooling that development organizations use to build applications is important
      • Ability to travel 35%
      • Strong communication and interpersonal skills
      • Excellent troubleshooting and analytical skills
      • Well-honed project management and organizational skills
      • The desire to build long-term relationships and help our customers be successful

      What We Offer
      • The opportunity to be part of an incredible, high-growth company, working on a team of experienced colleagues
      • Competitive salary package
      • Business casual dress
      • Flexible work schedules that ensure time for you to be you
      • 2019 Best Places to Work Washington Post and Washingtonian
      • 2019 Wealthfront Top Career Launch Company
      • EY Entrepreneur of the Year 2019
      • Fast Company Top 50 Companies for Innovators
      • Glassdoor ranking of 4.9
      • Come see why we've won all of these awards

      We are 300 employees from diverse backgrounds, that hail from 50 countries, and speak 15 languages. But, we all share one thing in common: we’re passionate about accelerating software innovation. Our vision is to put Nexus products at the center of every open source decision made by modern engineering organizations.  We’re one of the fastest growing tech companies in America and have been named both a Deloitte Fast 500 and Inc. 5000 company three years in a row. We’re backed by world class investors including TPG, Goldman Sachs, Accel Partners, and HWVP.  Learn more at www.sonatype.com.
       
      Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know
    • Helpscout (Remote)
      4 weeks ago
      As a member of our Ops team, you will be at the heart of nearly every application, tool, and service at Help Scout. The work you do everyday will reflect the team mission: Ensure uptime and security across all of our applications while developing and supporting tools to enable customer bliss.

      To help us with our mission, we are seeking an experienced Ops Engineer to join our team. You will have a direct impact on Help Scout’s success, while helping more than 10,000 businesses around the world. While customers love our product, it means nothing if they can't access our services with great performance.


      Technologies we work with
      • AWS, Linux (Ubuntu/CentOS), Chef, Git/Github, RabbitMQ, AWS Aurora MySQL & PostgreSQL, MongoDB, Redis, Jenkins, Docker/Compose, New Relic, Sensu, PagerDuty, Ruby, Go, Python, Java, and PHP.


      About the role
      • You’ll be working on a small team of six (that includes one of our co-founders) and in collaboration with our software developers to build, deploy, secure, manage, and optimize highly-available, fault-tolerant, and horizontally scalable systems in AWS.
      • Ideally, we are looking to add a team member in the North or South American timezones.
      • Our engineering teams communicate mostly via Slack and are committed to remote, agile development. When your code is ready, you’ll create and send a pull request with test cases and tag your team for review. 
      • We are investing heavily in continuous integration and delivery and strive to uphold immutable infrastructure standards. 
      • You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
      • In order to ensure excellent service to our customers, you will be part of our rotating on-call team.


      A note about on-call
      • The 6-week rotation follows this format: 1 week on backup on-call(which rarely sees much action), 1 week of being on-call, followed by a 4 week hiatus from on-call.
      • Our on-call shift is not particularly wearisome, but as a thank you for carrying the weight for the week, the day following your shift is a free day off if you want to take it. We want you happy, healthy and well-rested!


      About you
      • You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product. 
      • You became an engineer because you like building systems, tools or products that help people.
      • You write code and scripts that other engineers can easily read and understand and you welcome reviews and feedback from your peers. You are comfortable writing tests and you thoroughly verify your work before you deploy. 
      • You’re a great communicator and have an excellent command of written and spoken English.As a remote company, we rely on clear communication for collaboration and execution. 
      • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work and time-management style to be remote-friendly.
      • You are helpful and empathetic and care about building on our company culture that embraces these qualities.
      • You have a deep understanding of what it takes to run SaaS at scale and have a solid understanding of Linux systems and networking; from kernel to shell, system libraries, file systems and client-server protocols.
      • You are proficient and comfortable in the AWS ecosystem.
      • You are adept at automating service and infrastructure configuration via industry standard tools (E.g. Chef, Terraform).
      • You have experience building continuous deployment and testing tools. (Docker, ECS, EKS, Kubernetes)
      • You design and build systems that work well and fail gracefully.
      • Security engineering is near and dear to your heart; you build with and advocate for a security mindset when implementing new features and infrastructure.
      • You have experience working with MTAs (e.g exim, postfix) and SPAM filtering (e.g. rspamd, SpamAssassin)
      Benefits
      Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

      Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

      Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

      Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

      Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

      Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

      401k with 1% match- via Betterment for Business (currently US only)

      Personal Development stipend - Up to $1,800 per year to improve your craft

      Great tools - Each employee will be provided with a Mac laptop and display (or equivalent equipment of choice). We’ll also purchase any additional software or hardware you need.

      Home office stipend - Every new hire gets $1,500 USD to furnish their home office, and up to $350 USD per month if you'd like to rent a co-working desk somewhere.

      Complete transparency - Everyone has full access to business metrics and financial information about the company.

      About Us
      Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 10,000 paying customers in 140+ countries.

      Why Help Scout?
      We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

      We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report. 

      We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

      We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

      Our commitment to you
      We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
    • About Us

      Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We're a data-first marketing platform startup, and we approach our work seriously; we tackle problems in a scrappy and disruptive fashion, yet we build for scale to support our clients at big data volume.

      Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale big data and machine learning to power customer communications in any channel. Simon’s unique approach allows brands to develop incredible personalization capabilities without needing to build and maintain massive bespoke data infrastructure.

      Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that champions these core values we would love to hear from you.

      The Role

      Do you get inspired by replacing today’s de facto process with a faster and safer automated solution tomorrow? Are your favorite customers your own coworkers? As a Tools & Productivity engineer at Simon you’ll build powerful features that are game-changers for both our own developers as well as our clients. The future of Customer Data Platforms and Marketing Cloud Platforms are moving toward self-service and visibility. Starting with features iterated on internally with our engineers and customer success team, you will have a direct impact on our ability to deliver this. From Day 1, you’ll be welcomed into a team that values transparency, education, and ownership.

      What You'll Do
      • Relentlessly improve efficiency and process by crafting easy-to-use tools
      • Cross-functionally collaborate and own the success and impact our of data pipes toolchain
      • Embed yourself in our client development group and support them as they deliver customer requests and tasks
      • Completely internalize our data ingestion process and visualize and implement the glue to evolve troubleshooting and process
      • Be an active member of our mentorship program
      • Build out tooling for a data development environment for our clients on our platform
      • Drive technical requirements from high-level marketing and business needs of our end users
      Qualifications
      • Minimum of 2 years of in-depth software development experience designing, deploying and owning several substantive projects with company-wide impact
      • Minimum of 1 year of experience working with various functional owners in your company (spanning product management, program management, and Customer success)
      • Comfortable writing and developing applications with Python and Django
      • Passion for efficiency
      • Strong affinity for collaboration
      Diversity

      We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

    • Spreedly is a rapidly growing, payments technology firm, with headquarters located in downtown Durham.

      We develop a powerful infrastructure that is central to the massive and growing payments market. We're growing incredibly fast too. In fact, we just raised $75M from Spectrum Equity. And we're processing over one million transactions per day.

      Join us as we continue to build a great fintech software company in Durham, NC.  We’re hiring innovators like you.

      Spreedly is seeking an experiencedSupport Engineer to join our team, learn all about Spreedly and begin contributing quickly. We’re a payments API that’s used by developers around the world, so you’ll become a product expert as you support our users.  

      Our thorough API documentation, ease of implementation, and timely responses are just a few reasons our customers love Spreedly. We are a lean, quickly evolving team that isn’t afraid to reflect on process, approach, and tools to make sure we’re providing the smoothest experience for users in the most efficient way as we scale our team. We will look to you for meaningful feedback on product, user experience, internal processes, and beyond. 

      We are looking for a strong communicator who demonstrates the ability to prioritize, present solutions and take initiative. You listen with curiosity and a desire to learn, are patient and can see the big picture. 

      A typical day might include running API calls to troubleshoot a customer issue, combing code to verify product behavior, updating documentation to provide clarity on said behavior, and running  scripts to unblock customers. Outside of the queue, you’ll have opportunities to own projects that help our team scale and develop new skills. 

      What You'll Do
      • Research and troubleshoot API implementation questions and issues, encouraging self-service where possible
      • Work with partners to ensure optimal integration health for mutual customers
      • Provide early feedback on feature development, training and documentation
      • Seek out and execute new ways to optimize and automate team processes and responsibilities
      • Track feature requests, deeply understanding the customer use case, value and impact
      • Discover, analyze and communicate gaps in the customer experience
      • Create and maintain Help Center and technical documentation to aid in customer education and self-service

      We're looking for someone with
      • 3-5+ years of experience supporting customers, including support of a technical product
      • Technical experience with APIs and building integrations between tools
      • Passion and excitement for how quality customer interactions can drive business growth
      • Superior verbal and written communication skills
      • Demonstrated ability to learn new languages and technologies
      • Ability to thrive and take ownership in loosely structured environments

      Nice to have's
      • Prior experience at a growth stage SaaS company.
      • Prior experience supporting developers.
      • Prior experience in the payments industry.
      • Knowledge of and experience coding for HTTPS networking, security, web services, JSON or XML
      What we offer:

      -Competitive salary + equity package
      -Outstanding medical and dental benefits(we pay 100% of monthly premiums for employees + families)
      -Open PTO policy
      -Medical and dependent care FSA
      -Life and long-term disability insurance
      -Tues./Thurs. in-office days; the rest of the week work from wherever you choose
      -Paid lunches on in-office days
      -12 weeks paid family leave for all full-time employees
      -Company sponsored 401k
      -Yearly paid professional development

      Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.

      Spreedly is an equal opportunity employer. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples and structured interviews.

      Thank you for your interest in our company, because of the high volume of resume flow, we will only respond to those candidates that we think will be a potential fit.
    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Software Engineer to help us change the way digital products are designed.

      About the Team:

      This small, diverse team focuses on solving customer problems through the design and development of innovative first-party integrations between InVision and external vendors. We focus on delivering a delightful, best-in-class user experience as we build solutions that enable our customers to seamlessly connect their InVision assets to the tools they use every day. We solve tough problems, creatively and collaboratively, with just about every other engineering team at InVision, resulting in quite a bit of interesting variety in our work. We work in scrum agile iterations on short-term delivery cycles, ship code just about every day, and push launches every few months. You can find a recent example of our work with Jira here.

      What you’ll do:

      • Lead efforts in developing robust solutions to interesting problems that utilize TypeScript, React, and Golang microservices
      • Collaborate closely with key stakeholders to help drive, and balance priorities
      • Help drive technical initiatives by proactively visualizing and understanding the needs of the software
      • Lead code reviews and guide software architecture decisions for your team
      • Actively work to understand and implement initiatives to drive quality such as stability, performance, and clean code
      • Influence technology decisions across InVision
      • Mentor other engineers on the team and support their career development

      What you’ll bring: 

      • 7+ years of software development experience delivering solutions that are high quality, scalable, maintainable, and performant
      • Extensive front end experience with JavaScript (Typescript) and React
      • Experience with Golang is highly desirable 
      • Multiple years of experience mentoring and leading experienced engineers
      • Experience leveraging 3rd party APIs to build integrations between disparate products
      • Solid understanding of cross-process interactions (either app to app or app to distributed service)
      • Ability to define and solve unconstrained problems and know when to seek help
      • A knack for leading technical teams, building consensus and influencing technical decisions 
      • One or more degrees in computer science or a related field, and/or equivalent work experience

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Salesforce Solutions Architect to help us change the way digital products are designed.

      About the Team:

      The Business Technology (BizTech) Team needs a Solution Architect with a strong background in designing, developing, and articulating solutions; implementing enterprise applications and associated integrations. This individual needs to be able to “speak” the very distinct and different languages of Business and Technology.

      What you’ll do:

      • Design, develop, and articulate solutions based on a customer's strategic business and technical requirements
      • Work with a variety of people (program managers, technical peers, and business partners) to ensure that maximum value is delivered to clients
      • Demonstrate progressive leadership in the full life cycle of the software development environment
      • Demonstrate ability and desire to continually learn new technologies in a changing environment; analytical and problem solving way of thought; overall resilient, flexible, and enthusiastic personality
      • Lead the implementation with responsibility for the delivery of the architecture designs and solution strategy 
      • Use deep business knowledge of Salesforce products to drive solution architecture and analysis engagement for major initiatives 

      What you’ll bring: 

      • Experience in providing program oversight and solutions architecture for salesforce.com applications preferably in a SaaS rich environment in a fast growing company with experience working in the lead-to-cash process
      • Experience in Salesforce with end-to-end implementation in the following areas: solution architecture experience on implementation projects using Agile and Iterative approach, how Salesforce architectural concepts influences design,  knowledge of the limitations of the platform (e.g. API and governor limits), as well as strong knowledge of architecture concepts (integration styles, architecture styles, patterns)
      • Strong knowledge of enterprise issues related to IT architecture and the ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution  
      • Knowledge of Business Process Management (BPM) techniques and tools
      • Experience with Reporting and BI tools like Mode, Tableau, Wave Analytics is an asset
      • Adept at working with AppExchange products such as DocuSign
      • Thorough understanding on the Salesforce development (Declarative, Apex Coding,  VisualForce) with knowledge of Best Practices understanding on Coding Standards, Deployment, Apex, VF, Salesforce Integration, Security implementations
      • Experience in the design and implementation of real-time and batch integration with  Salesforce and other legacy systems using REST / SOAP and Bulk APIs or Any Tool/ESB 
      • Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch  

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • Mattermost, one of Y Combinator's top 100 companies, provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Uber, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.

      We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and come talk to us!

      About the Role

      Working in open source means your work is publicly visible. Your code will receive both credit and constructive critique from the community. With the right mindset and support these can lead to you a highly positive working environment and making the best engineering decisions of your career. Core committers include highly skilled volunteer developers from the community, staff employed by enterprises deploying and investing in Mattermost, as well as staff employed by Mattermost, Inc.Read about our end-to-end recruiting process for core committers at: https://docs.mattermost.com/process/developer.html

      We are looking for a Director of Engineering to help manage and scale our development teams.  In this role, you’ll work with a distributed team of engineers all across the globe. This is a fully remote/distributed position with the opportunity to have a real impact on the teams you manage, as well as our product offerings.  

      Responsibilities
      • Manage a globally distributed team of engineers.
      • Scale the team by developing and executing a hiring roadmap.
      • Ensure team success by leading our onboarding and performance management processes.
      • Develop project plans to align your team’s work with the company product strategy and plans.
      • Manage software projects for your teams. 
      • Maintain status, identify and resolve roadblocks, and communicate status both inside and outside your teams.
      • Ensure alignment with proper development standards and coding practices.
      • Interact with customers as necessary to ensure a great customer experience.

      Requirements
      • BS in Computer Science, Computer Engineering, Electrical Engineering, or relevant experience.
      • 8+ years of hands-on experience working as a software engineer building products.  
      • 5+ years of experience managing software engineering teams.
      • Ability to dive deep when necessary and help the team solve problems and make the right decisions.
      • Demonstrated ability to mentor and grow engineers that you’ve managed.
      • Demonstrated ability to deliver quality software based on a defined plan.
      • Experience with performance management.
      • Experience defining and delivering on a hiring roadmap.
      • Strong experience with build and orchestration tools we use: Jenkins, CircleCI, FastLane, Terraform, Docker, Kubernetes
      We're looking for someone who wants to help us build the future of Mattermost and improve the way the world communicates. The right person in this role has the opportunity to have a huge impact on Mattermost the product, and its many users worldwide, but also on our open source community that has been key to Mattermost's success. If this sounds like you - please apply!
    • 2 months ago
      About Percona

      Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
       
      Percona open source database expertise helps businesses avoid downtime and outages, meet customer experience expectations, foster operational and developer collaboration and manage enterprise risks through sound database architecture frameworks.
       
      Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

      Percona is an industry leader in providing elite services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.

      What’s the job? 
      Percona Support is a global, elite team of super hero engineers who love getting to the bottom of weird and interesting database behaviour. We understand our customers’ business needs and the nuances of their technical environments. This allows us to help our customers see the big picture and identify opportunities to improve their overall database infrastructures. 

      This is not a boring, entry-level role where you’ll just be triaging the boring and monotonous.

      You’ll be teaming with some of the most well known database ninjas in the industry who are even better teammates, friends and mentors. You’ll have the opportunity to develop your own skills and become more powerful than you can possibly imagine…. with databases.

      What does it take to be a Percona Superhero?
      • Exceptional knowledge of both MySQL and InnoDB
      • Be a wizard with databases and associated technical configurations
      • Knowledgeable about performance tuning, query optimization, & index tuning
      • Experience with backup solutions such as XtraBackup, & MyDumper
      • Experience with HA solutions such as MHA
      • Detailed understanding of monitoring requirements
      • Demonstrable experience of administering Linux based systems
      • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
      • Enthused to expand your skillset with new technologies as the industry continues to evolve
      • Availability to travel for the occasional team meeting, conference and customer visit
      • Excellent written and spoken English.
      It's a bonus if you have experience with these:
      • Galera / XtraDB Cluster, & HAProxy
      • Cloud Services such as AWS and RDS or hosting providers like Rackspace
      • Nagios, Percona Monitoring Plugins (PMM) and other monitoring tools
      • Configuration management solutions such as Ansible, Puppet or Chef
      • Percona Toolkit suite
      • MySQL DBA, Professional Certifications
      • MongoDB
      • PostgreSQL 
      • MyRocks 
      • Kubernetes / OpenShift / Docker
      Location: Remote, work from home position anywhere in the APAC region.5 day work week including occasional weekend day (one in 5 weeks) and occasional participation with the on-call team schedule.

      Remote work from home openings require consistent and strong internet access.

      HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

      Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

      Please review our Percona GDPR Privacy Policy.
  • Customer Support / Customer Success (4)

    • About Us:


      Our mission is to help people become happier, healthier, and more resilient in the face of life’s challenges. The science suggests these are skills -- ones that meditation makes us better at.


      At its core, meditation is a simple, secular, scientifically validated exercise for your mind. Like running in the 70’s, or yoga in the 90’s, meditation is now poised to become the next big public health revolution. Join the team that’s accelerating this revolution. Ten Percent Happier touches millions of lives with award winning apps, books and a podcast, is backed by extraordinary investors, co-founded by #1 New York Times Bestselling author Dan Harris of ABC News, and guided by the world’s most respected meditation teachers & scientists.


      The Role:


      As a full-time, remote senior customer support representative, you will have the chance to deliver exceptional support to Ten Percent Happier customers, creating another positive touchpoint with the Ten Percent Happier brand. You’ll work closely with the Support Manager and other team members to ensure the Support team is providing effective and timely responses to customer requests and enabling our users to successfully navigate through their Ten Percent Happier experience. As part of a close-knit team in a fast-paced and fun startup, you’ll play a key role in keeping our current customers happy and meeting the demands of potential and future customers as we move into our next phase of growth. In this role you’ll help shape our company’s best in class culture of support, marrying technical and problem-solving expertise with skillful diplomacy and genuine care for our customers. If you want to master your craft and work with one of the best teams on the planet, while improving the lives of countless people around the world, this might just be your dream job.


      Responsibilities include:

      • Provide front-line customer support for our community via email and other channels.

      • Handle customer requests and questions with a thoughtful, friendly and empathetic tone.

      • Communicate clearly in writing to people with a wide range of technical understanding.

      • Maintain comprehensive knowledge of Ten Percent Happier products, especially the Ten Percent Happier mobile app, to support customers in navigating our products and to identify and escalate bugs, issues and user pain points appropriately.

      • Master a wide variety of technical issues and software interfaces to quickly diagnose and resolve a range of customer support needs.

      • Work collaboratively with the larger Support team, as well as the other teams at the company, to plan for and execute on key company initiatives.

      • Help create and maintain internal and customer-facing documentation.

      • Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

      • Above all, be able to represent Ten Percent Happier to our customers through unflappable diplomacy and empathetic communication.

      Ideal Experience & Characteristics:

      • 2-5 years of previous professional experience in a customer service/support environment that involved technical knowledge, well-crafted written communication, and close collaboration with a team.

      • Passionate about creating an amazing customer experience.

      • A sense of urgency and a satisfaction from going above and beyond to provide solutions.

      • Technically savvy and can pick up new technology very quickly and confidently.

      • Strong comfort level and familiarity with both Desktop platforms and mobile devices.

      • Prior experience with Help Scout or equivalent customer support ticketing platform ideal.

      • Incredibly organized and detail-oriented, with exceptional critical-thinking and troubleshooting skills.

      • Great writer with a clear, thoughtful and friendly writing style.

      • Self-motivated and accountable, while thriving in a collaborative team.

      • Excellent under pressure and can adapt quickly in a fast-moving startup environment.

      • Excited about making meditation and contemplative wisdom widely accessible.

      • BA/BS degree preferred. Advanced degrees welcome. Substitutions by experience considered.

      Benefits:

      • Be a key member of a small team in a very collaborative environment.

      • Become a part of a rapidly growing company that is changing millions of lives.

      • Work remotely from a home office or co-working space, while being fully integrated into a remote-friendly company.

      • Get a competitive compensation package with equity and benefits.

      • Join a culture that values clear and kind communication, a dedication to crafting incredible products and content, and will engage your intellect and curiosity on a daily basis. We’re passionate about reasonable work hours, flexibility in getting work done, and respecting and valuing the whole life you live.

      • Be welcomed into a diverse and inclusive workplace where we learn from each other’s experiences, abilities and perspectives. We are an equal opportunity employer.

    • You will troubleshoot for YouTube creators and brands with the most popular YouTube Chrome Extension. We handle everything from billing issues and password resets, to QA testing and bug reports. Our multilingual CS department also helps to translate a good portion of not just our help documents and marketing materials, but the app itself!

      vidIQ is searching for an experienced candidate who wants to join our remote Customer Support team. This employee can be located anywhere in the world where you get great internet access, but will need to be able to work a set schedule of Monday through Friday from 3pm to 11pm Pacific and we are specifically looking for a representative who can help our users who speak French.


      Job Requirements

      The minimum requirements to be considered for a Customer Experience role at vidIQ:

      1. Native English fluency, written, spoken and listening skills
      2. Available up to 8 hours a day, 5 days a week
      3. Required to have access to broadband internet with reliable connection
      4. Required to have a Windows, Mac or Linux computer and be comfortable troubleshooting your own system
      5. Required to have an iPhone or Android mobile phone for troubleshooting our soon-to-be-released mobile app
      6. Previous Customer Service experience with a remote tech/SaaS company
      7. Demonstrative experience being self-directed and autonomous
      8. Is naturally empathetic and gets a kick out of solving others’ issues

      These additional skills are the ones that will catch our eye!

      1. You have the ability to write with native fluency in French.

      2. You are a YouTube creator- What’s your channel?

      3. You know your way around the Intercom customer messaging platform

      Other things to know about vidIQ

      • We are a small, remote team in different time zones and communicate with a variety of tools through the day. You should feel comfortable in this situation.
      • We want to be the best platform for video creators. Everything we do is to build trust with our users and help them improve at their craft.
      • We expect team members to be very independent and capable of handling their responsibilities professionally and timely.
      • This is a full-time role and we are not open to short-term contracts.

      If you think that you might be interested but maybe don't match 100% of the requirements, we would still love to hear from you! We at vidIQ pride ourself on providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, or sexual orientation.


    • 1 week ago

      Postscript is redefining marketing for e-commerce companies. By introducing SMS as an entirely new channel for e-commerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript. Backed by Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world-class go-to-market organization. 

      We are looking for our second Customer Experience Advocate to assist our prospects and customers when using the Postscript platform. This hire will be the first line of customer communication in chat to troubleshoot, recommend solutions, and guide users through features and functionalities. You will be primarily inside of chat but occasionally will talk to customers via video conference. This person will contribute to our knowledge base of content. 

      To be successful in this role, we are looking for an excellent communicator and a person with the ability to earn trust and build relationships. Experience with helpdesk software is valued, but not required. Postscript uses Intercom. 

      This role is full remote, so comfort with being a self-starter and ambiguity is a must. Job title and role specifics will be based on experience. This role is going to follow a PST workday of 10:00-7:00 PST with some flexibility on the exact timing.

      Responsibilities

      • Respond to prospect and customer needs quickly via chat, email, or video call
      • Maintain help articles and knowledge base content for self-serve customers
      • Organize product feature requests with the rest of the Postscript team
      • Update our CRM with information about useful discussions with customers
      • Inform customers about new features and functionalities
      • Embody the Postscript brand to be solutions-oriented 
      • Follow up with customers to ensure their technical issues are resolved
      • Gather customer feedback and share with our Product, Sales, and Marketing teams
      • Maintain an expert level understanding of the Postscript product, along with larger e-commerce & marketing knowledge

      What We'll Love About You

      • 2-5 years of experience as a Support Specialist or similar customer success role
      • Several years of experience in a remote-first role
      • Experience using helpdesk software and remote support tools (Intercom is a plus)
      • Experience with e-commerce and digital marketing is a plus
      • Understanding of how CRM systems work
      • Excellent communication and problem-solving skills
      • Experience interacting directly with customers
      • E-commerce experience/knowledge
      • Strong comfort multitasking and excellent grammar 
      • (Extra) Experience working in support of a SaaS tool 

      What You'll Love About Us

      • Happy customers who want your product
      • Opportunity to join a rocket ship in its early stages
      • Lots of room for growth – we empower our people then get out of their way
      • Fun – we're passionate and enjoy working together
      • Transparency - we’re open about the state of the business and take mentorship seriously
      • Empathy - we care about our employees and our customers - no room for jerks
      • Fast-paced, growth-focused environment
      • Travel - we get the whole team together in fun locations 3 times/year
      • Remote culture - work from home (or wherever)
      • Above market compensation, including equity, unlimited PTO + health, dental, vision insurance
      • Pick your own equipment/work set up
    • 🚨Please read carefully before applying:

      ✔️This position is 100% remote 🌍

      ✔️Your availability must have a minimum of 3 hours overlap with GMT

      ABOUT US

      SmarterQueue is a ground-breaking social media management tool.

      On average, SmarterQueue increases the effectiveness of our customers social media content by up to 300%, and saves them over 8 hours per week - amongst many other incredible benefits!

      We are a small fully remote team, spanning the UK, Canada, America and Europe.

      SmarterQueue is building software which adds REAL value to influencers and marketers lives!

      SALARY

      - Salary range USD $20 - $35 per hour (dependent on experience).

      WHAT YOU’LL DO

      - Lead inbox coverage during the weekends (answering live chat and email).

      - Report customer feedback to the Product Team.

      - Develop relationships with customers and proactively gather information on their needs to identify SmarterQueue features that could help them achieve their goals.

      - Identify and execute opportunities to increase customer loyalty and reduce churn.

      - Take customer demo and onboarding calls.

      - Create, review and edit Help Center articles.

      - Complete communication reports, and suggest improvements.

      - Recommend best practices to the Customer Success Manager for the benefit of the broader company related to customer experience, operations, product, sales and training.

      ABOUT THE ROLE

      - Part time (with the opportunity to go full time).

      - Must be flexible regarding working hours.

      - Contract position.

      - You will work 100% remotely and report directly to the Head Of Operations & Customer Success.

      - You must have your own computer/equipment with a solid connection to the internet.

      REQUIREMENTS

      - Fluent in English, both verbal and written.

      - Strong verbal and written communication skills.

      - Reliable, responsible and consistent.

      - Excellent interpersonal skills.

      - Independent and very resourceful.

      - Incredible organisational skills, with the ability to multitask.

      - A strong understanding of social media.

      BONUS POINTS

      - Remote working experience.

      - Startup experience.

      - Sales experience.

      HOW TO APPLY

      ✔️Click to apply, and ensure you send us a brief intro note

      ✔️Make sure your resume is uploaded on AngelList, and your Linkedin URL is added to your profile

      ✔️All applications without a complete AngelList profile and intro note, mentioning ‘taco’, will be immediately disqualified 😉

      ✨We’re actively looking for a diverse and gender-balanced team.

      ➡️Visit smarterqueue.com for more information about the product.

  • Design (3)

    • About the Company:

      Clarifai is an artificial intelligence company that excels at visual recognition. We do not sell an abstract, futuristic technology - we sell a solution that people can use today to solve real-world problems. We believe that the same AI technology that gives big tech companies a competitive edge should be available to developers and businesses. That’s why we build products to make it easy, quick, and inexpensive for them to innovate with AI, go to market faster, and build better customer experiences. We make “teaching” AI just as accessible as we make using AI, which is why our technology is the most personalized, unbiased, accurate solution in the market.

      Clarifai is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      Impact:  

      You will be responsible for Clarifai’s overall artistic direction, from marketing collateral to product design of our customer-facing user interfacing. Reporting to the SVP, Platform.  You will greatly contribute to the general design system, elevate and ensure high quality, and drive projects with full ownership and autonomy.

       What You’ll Do:

      • Identify and define thoughtful user journeys supported by low- and high-fidelity wireframes, user flow diagrams, detailed interaction specs, and prototypes to effectively communicate interaction and design concepts.
      • Own company-wide artistic direction and execution for our brand, our marketing and our products
      • Participate in regular design reviews with internal stakeholders, as well engage in research and usability studies to validate and refine design direction
      • Evaluate and simplify complex product flows by deeply understanding customer needs
      • Collect feedback
      • Develop consistent and intuitive design rationale and explain visual choices to cross-functional teams
      What You Bring:
      • 5+ years of experience of Product and Graphic Design for marketing collateral, sales collateral as well as deep experience building interactive and responsive/mobile-friendly user experiences
      • Online portfolio demonstrating strong visual and interaction design for web and mobile applications.
      • Proficiency with Adobe Creative Suite, Sketch, Figma, and prototyping tools.
      • Experience designing and shipping user-centered applications supported by cohesive and consistent design system
      • Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex interaction concepts clearly and persuasively
      • Experience working closely and collaboratively with product management and engineering counterparts both in office and remotely
      • Knowledge of best practices and conventions around usability, creating the highest quality user experiences that make complex tasks extremely easy, and latest trends in design
    • 1 week ago

      InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a UX Researcher to help us change the way digital products are designed.

      About the Team:

      The Research team sits in the Helios zone. Helios is InVision’s centralized design team who is responsible for setting and governing the standards for product design at InVision, and own the systems and processes that enable InVision designers to work efficiently and successfully. It is part creative and part operations.

      What you’ll do

      • You’ll uncover what users need and want from our products through primary research, exploring behaviors and motivations, working with product designers, PMs, software engineers, and leaders to help prioritize and guide design decisions in a fast-paced, rapidly changing environment
      • Conduct research on multiple products and end to end customer experiences
      • Collect and analyze user behavior through studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing)
      • Incorporate complex technical and business requirements into research
      • Build out and formalize research ops processes for the team. For example: Participant recruitment and compensation, research study setup (vendors, external labs, etc.), contract filings (SOW, PO, NDAs, etc.), and identify, develop, and implement innovative processes to ensure that Research at inVision is efficient and best in class

      What you’ll bring

      • 3+ years of direct experience in a UX Research role at a SaaS company
      • Incredible attention to detail, interest in operations, eager to streamline and optimize whenever possible
      • Experience collaborating with multidisciplinary UX and/or product teams
      • Experience in survey design (ie: Qualtrics). Working knowledge of statistics and experimental design
      • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the design process (Qualitative and Quantitative)
      • Self-starter with a strong work ethic with a passion for design and design tools

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 1 month ago

      InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Design Advocate to help us change the way digital products are designed.

      About the Team:

      Product Marketing at InVision is fundamentally about building products that our customers need and bringing them to the market in a way that achieves our goals. It’s a right-brain + left-brain kind of role, where in a single day you can go from discussing our roadmap with customers to leading a brainstorm for a new marketing campaign to hosting a community meetup.

      What you’ll do:

      • Host meetups, represent InVision at conferences, and help Studio evangelists organize their own events
      • Work with the broader marketing team to ensure our plans and communications feel authentic and resonate with the community
      • Advocate for the community’s needs by surfacing product feedback to our Design, Product and Engineering teams

      What you’ll bring: 

      • You’re an active member in the design community and love to interact with other designers online and IRL
      • You have experience as a UX designer and expert-level proficiency with the tools of the trade
      • You have passion, curiosity, technical depth, and extraordinary written communication skills
      • You’re fearless and resourceful in solving problems
      • You’re comfortable presenting to large groups and connecting people

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

  • Marketing / Sales (4)

    • Owl Labs is an award-winning collaborative technology company and maker of the Meeting Owl and Meeting Owl Pro, the first 360° conferencing devices powered by AI and predictive technology. Backed by $22.3M in funding and used by over 25,000 companies globally, Owl Labs is focused on making collaboration simpler and meetings smarter. 

      We’re looking for a Customer Marketer to come help us strengthen and grow our customer brand. Do you love helping customers be successful? Are you a master at clear and concise communication? Are automation tools your best friend? If so, we want you to come be an integral part of the Customer Experience team and help us cultivate the happiest, most successful, and most valuable customers.  

      As our Customer Marketer, you’ll:

      • Have a serious content creation muscle and love to write. From nurture streams to customer newsletters, you’ll be able to communicate clearly and concisely. 

      • Apply a full-stack marketer mindset. You’ll understand all the marketing tools at your fingertips (email, content, paid ads, events, communities) and tap internal teams for help or make it happen yourself. 

      • Be the voice of the customer throughout the organization. Working together with customer success and support, marketing, and product, you’ll deeply understand our customer personas and make sure their successes and challenges are heard. 

      • Exemplify empathy in everything you do. You’ll be a key ambassador of our customer brand and lead by example. 

      • Use data to make decisions. You’ll bring new ideas and strategies to the table and know how to measure their success. 

      The best candidates will have:

      • A track record of high achievement

      • Grit, muscle, and a go-getter attitude 

      • Strong customer empathy and deep commitment to customer success

      • A “no job is too small” mentality

      • The ability and desire to work in a fast-paced environment with peers who challenge you to be better

      • The desire to meet and exceed measurable performance goals

      • A naturally curious mindset

      Some preferred qualifications:

      • Bachelor's degree

      • 3+ years of experience in a content creation or brand communications role. Experience working with customers directly is a bonus.

      • Experience working in a CRM

      More info about us:

      Owl Labs is currently headquartered in Somerville, MA but we are moving to the North Station area of Boston this Spring. This role can be on-site or join the ~30% of our workforce who work remotely. Please specify in your location preference in your application and also submit a cover letter explaining why you think you’d be a great fit as our Customer Marketer. 

      Owl Labs is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and applications from people of all walks of life. We don't discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. We are committed to providing accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know!

      Are you interested in applying for this position? Submit your resume, cover letter, and LinkedIn profile to [email protected] and someone from the Owl Labs team will be in touch.

    • 1 month ago

      FullStory is looking for a Head of Revenue Marketing to lead a team that plans and executes high-impact programs and campaigns for target accounts and demand gen as well as our partner marketing and customer marketing initiatives. As a senior-level revenue marketer, you will conjure creative integrated content, field, and digital programs that engage our target buyers and users, put our narrative in the market, and fuel pipeline and customer engagement. 

      Close collaboration with all practices in the Marketing team—content, design, product marketing, operations, and SDRs— as well as with Sales and Customer Experience will be critical to success in meeting your ambitious pipeline goals.


      Day to day, you'll:

      • Plan, execute, and measure complex programs and account-based interactions that create awareness, engagement, pipeline and revenue in the target segments.
      • Own pipeline and performance through a well-designed plan to hit the numbers, ensuring you measure, optimize, and rapidly iterate to succeed.  
      • Collaborate with content and design teams to create valuable, lovable, personal experiences online and in person.
      • Energetically collaborate and communicate with your marketing and sales colleagues to act as one revenue team, incorporate the best ideas, and ensure everyone knows the plan when you launch new initiatives.  

      You might be a good fit if:

      • You have 10+ years of experience successfully growing a SaaS company and managing a team. 
      • You’ve used account-based, targeted tactics to go to market.
      • You’re confident in marketing to product, engineering, and UX teams and executives.
      • There is a little engineer in your head and you love to brainstorm, plan, build, and are fanatical about measuring and optimizing.
      • You’re not afraid of a blank page—knocking out quality copy, coaching your team on messaging and writing, and knowing when to get help to support your tactics is a piece of cake.
      • You’re a natural collaborator and communicator who loves working on projects as a team.
    • About the Company:

      Clarifai is an artificial intelligence company that excels at visual recognition. We do not sell an abstract, futuristic technology - we sell a solution that people can use today to solve real-world problems. We believe that the same AI technology that gives big tech companies a competitive edge should be available to developers and businesses. That’s why we build products to make it easy, quick, and inexpensive for them to innovate with AI, go to market faster, and build better customer experiences. We make “teaching” AI just as accessible as we make using AI, which is why our technology is the most personalized, unbiased, accurate solution in the market.

      We have secured $40M in funding up to date, backed by Menlo Ventures, Google Ventures, USV, NVIDIA, Qualcomm, Osage, Lux Capital, LDV Capital, and Corazon Capital.  To continue to succeed, we need people like you to join the team!

      Clarifai is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      As an Enterprise Account Manager, you are responsible for renewing and up-selling Clarifai’s Products and Solutions with existing clients. You will also be working closely with a Sales Engineer in the territory.

      Responsibilities

      • Use relationship management techniques to develop selling opportunities within customers accounts; penetrate new divisions and organizations
      • Schedule and attend sales call appointments with a prospect in a partner organization. Clarifai Customer Success Representatives and Solutions Consultants may also participate in the sales call to help qualify the opportunity.
      • Utilizing a consultative approach, discuss business issues with prospects and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
      • Respond to RFP's and follow up with prospects.
      • Develop an account plan to sell to customers based on their business needs.
      • Build and strengthen the business relationship with current accounts and new prospects.
      • Recommend marketing strategies.
      • Provide status information to your Manager including forecast/pipeline information.
      • Provide, or facilitate training opportunities for your accounts.
      • Identify Clarifai customer references that can be utilized when reference selling.
      • Provide product feedback back to engineering to improve Clarifai’s complete block solutions.

      Requirements

      • Strong verbal and written communication skills + presentation skills
      • Ability to work collaboratively with employees within the sales function and across functions including Marketing, Sales Operations, System Engineering, and Product Development
      • Experience with target account selling, solution selling, and/or consultative sales techniques
      • An aptitude for understanding how technology products and solutions solve business problems as well as the competitive landscape
      • Ability to communicate with senior managers about their business challenges and Clarifai data management storage solutions
      • Experience using SFDC and other CRM software
      • Track record of exceeding assigned sales quotas in contiguous, multiple years

      Qualifications And Experience

      • 5 to 10 years of sales experience preferred.
      • Experience that demonstrates a strong level of expertise in technical specifications required to sell Clarifai products and services is required.
      • Bachelor’s Degree or equivalent experience.
    • TeamSnap (US only)
      2 months ago
      About us
      TeamSnap is an award-winning communication and management service for recreational and competitive sports teams, tournaments and organizations. With over 20 million enthusiastic customers in 195 countries, TeamSnap is indispensable for teams, clubs and leagues worldwide.
      We value trust, communication and fun more than big company policies and rules, and we thrive on empowering our people instead of controlling them.

      TeamSnap is seeking a highly motivated, results oriented, hunter Account Executive to grow our new business segment for our rapidly growing sports organization line of business. This role will report directly to the Manager, MidMarket Sales for Sports Organization sales with cross-functional stakeholders including product, marketing, sales, customer experience and finance. 


      What you'll be doing:
      • Live by and champion our sales team values: process minded, product knowledge, performance oriented, and passion
      • You’ll own it! Fundamentally understand your business drivers and levers, and use data and metric analysis to evaluate your business and drive the strategy
      • You’ll crush it! Past experience meeting and exceeding quota in a hunter sales role, as well as selling across several product lines 
      • Demonstrating the product to potential customers via the web
      • You have a high attention to detail and ability to manage many leads, clients, and their needs effectively
      • Exceptional prioritization skills
      • Measuring and tracking your activity in Salesforce i.e. calls into accounts, task management, logging communication- emails and phone calls
      • Solid client management skills
      • You are empathetic, drive client trust and know how to set client expectations
      • Optimize the sales levers to produce the best possible full sales cycle conversion rate & close ratio, as well as ASP
      • Collaborate across the TeamSnap sports organization to share and learn best practices
      • We're an iterative and fast growing company. This job description isn't meant to be a complete list of your qualifications nor all of the things you'll do

      Some things that are important:
      • Results Oriented - Experience exceeding new business sales goals
      • Lead From the Front - Experience partnering with management and cross-functional teams to help drive quota attainment
      • Strong Business Acumen - Knowledge of sales performance analytics and interpreting results. You know your business drivers and what levers to pull
      • Excellent communicator - Strong professional written and verbal communication and interpersonal skills a must
      • Customer Focused -The customer is at the center of everything we do
      • Team Focused - You’re good and you make people around you even better
      • Demonstrated drive to solve problems in a team environment, leading with high energy and a positive attitude
      • You take what you do seriously, but you do not take yourself seriously. Those without a sense of humor need not apply

      Other things that would be nice to have:
      • 4 year college degree preferred
      • Minimum 3 years of experience working in new business sales roles for a software product (B2B or B2C). SaaS preferred.
      • Ability to travel occasionally, including but not limited to our annual company meeting, periodic sales team meetings throughout the year, potential trade shows, and potential client visits 
      • You do not fear change but rather embrace it

      Why TeamSnap?
      • Work on a product that people use and love
      • While we’re still relatively small, we’re not a fly-by-night startup; we’re the leader in a massive market
      • We have a proven revenue model, an experienced executive team, solid funding, and a strong strategic plan
      • We have fantastic benefits, and you’ll have a stake in the company

      If you’re looking for an opportunity to show off the very best of your skills, in an environment of trust, respect and flexibility, this might very well be the best job you’ll ever have. We’re passionate about helping our customers spend less time organizing and more time playing.


      Benefits and Perks:
      • Competitive salary
      • Medical/dental/vision for you and your family
      • Education reimbursement up to $1,500/yr
      • Wellness stipend of $50/mo
      • 401KFree
      • TeamSnap service for your family and friends
      • Free TeamSnap swag
      • Flexible PTO and vacation policy

      We offer competitive salary and benefits, lots of opportunity to develop professionally, and the ability to demonstrate what you can achieve. TeamSnap is still small enough that your actions will help drive our success.
      Location
      We are headquartered in Boulder, Colorado, but this job is remote (unless you happen to live near Boulder, in which case you’re welcome to come to the office). TeamSnap is a mostly-distributed company, so you must be very comfortable working with people who aren’t in the same physical location as you or each other. While we love all parts of the world, we can only hire US-based citizens at this time.




      Diversity and Inclusion
      TeamSnap is a company built around trust, kindness and collaboration, where diverse backgrounds, experiences and viewpoints are celebrated and valued. This is a place where everybody belongs.
  • Product (13)

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Product Manager, Connected Workflow to help us change the way digital products are designed.

      About the Team:

      We are hiring for a Lead/Group PM in the Core Zone. The scope of this role will initially include strategic oversight over the Connected Workflow Group, including: Engagement (Home, Notifications, Spaces, Streams), Discoverability (Share, Permissions, Search), and Mobile.

      What you’ll do:

      • You will drive the long term strategy for core product areas, leading key initiatives and driving cross-functional alignment
      • You’ll collaborate with PMs, designers, engineers, and researchers to identify customer pain points and pitch new product opportunities
      • You will grow and coach a team of exceptional PMs who obsess over building impactful and delightful products
      • You’ll be a champion of InVision’s users, deeply understanding their contexts and workflows to create strategies and drive product priorities
      • You will partner with product marketing to develop narratives that communicate the value of InVision’s products
      • You’ll work together to share the impact of the team’s work with our users and prospects.

      What you’ll bring: 

      • 7+ years as a Product Manager or similar
      • 2+ years as a Sr. or Lead PM with responsibility over 1-2 product managers
      • You’ve played an instrumental role in creating great products that customers love to use
      • History of driving large initiatives to success and demonstrating business outcomes
      • Demonstrated experience driving 0 > 1 products from ideation to successful adoption
      • Track record of Product Leadership, including hiring and managing performance of PMs
      • Ability to create strong relationships with cross-functional partners and to communicate and influence clearly and effectively to achieve team goals
      • Experience with SaaS strongly preferred

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Lead Product Manager, Studio to power our screen design editor, InVision Studio. 

      About the Team

      We’re looking for experts who can turn product ideas into reality and strategize to deliver a diverse suite of products for millions of customers, from the small to the behemoth. We’re excited by challenges of scale—both the number and size of customers—and a diverse set of products. If you’re looking for variety, we have it.  We’re motivated to not only deliver the best products, but also to personally achieve. At InVision, we are already leading design collaboration. We’re looking for someone to help us make the end to end design creation, sharing, and collaboration experience magically frictionless. As the Lead Product Manager, you will partner with our engineering and design partners to set strategy, vision, and roadmaps for the team, balancing technical trade offs, customer requests, and market trends. 

      What you’ll do

      • You will articulate user problems and product needs, iterating with a core team of design and engineering experts as well as stakeholders in research, data, support, sales, and marketing
      • You’ll take on the role of a player-coach, balancing strategy and execution among your group
      • You’ll work with engineering partners to scope solutions, evaluate strategies, and ensure quality 
      • You’ll manage the roadmap for our product area, refining feature ideas and maintaining existing features to drive business goals
      • You will coordinate across teams to maintain product and strategy alignment, eliminating surprises and finding creative ways to make the “whole greater than the sum of its parts”

      What you’ll bring

      • You have 7+ years as a Product Manager or similar role
      • Experience working within a Design Thinking, Design rich background ideal
      • You have a successful track record of diving into big projects and managing them from start to finish
      • You’ve managed or mentored a small team of product managers
      • You take a metrics-driven approach to product development and growth
      • You have the ability to engage with end-users, conduct user research, and intelligently integrate findings into your work
      • You thrive in a variable and demanding startup environment

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of a Principal Product Manager to help us change the way digital products are designed.

      About the Team:

      At InVision, we are already leading design collaboration. We’re looking for someone to help us make the end to end design file creating, sharing, and editing experience magically frictionless. As the Principal Product Manager, you will partner with our engineering organization, design as well as other key stakeholders to set strategy, vision, and roadmaps for various initiatives, balancing technical trade offs, customer requests, and market trends.

      What you’ll do:

      • You’ll take on significant strategic thinking opportunities across the company to assist and lead Product that will deliver outcomes to our customers and InVision’s business
      • You’ll take on the role of a player coach, balancing strategy and execution among the Product Department
      • You’ll be InVision’s thought leader and evangelist in all areas of the product
      • You’ll work closely with our executive team to align the company around existing and future strategy
      • You’ll work with engineering partners to scope solutions, evaluate strategies, and ensure quality
      • You’ll contribute to the roadmap for various product areas within our connected workflow, refining feature ideas and maintaining existing features to drive business goals
      • You will coordinate across teams to maintain product and strategy alignment, eliminating surprises and finding creative ways to make the “whole greater than the sum of its parts”

      What you’ll bring: 

      • Best in class capability in operating vision, strategy, and execution
      • 8+ years of product management experience, preferably at a fast-growing software company
      • You are a strategic thinker, someone who enjoys getting down in the weeds, with excellent creative and innovative problem-solving skills
      • Ability to help define the product vision to inspire your teams and senior stakeholders
      • Experience defining and tracking key business and usage success metrics, you focus on measurable outcomes over outputs
      • A track record of building relationships and influencing at all levels of the organization
      • Ability to build a compelling business case for new opportunities and prioritize among opportunities, balance the needs of a diverse set of external and internal stakeholders
      • You have the ability to engage with end-users, conduct user research, and intelligently integrate findings into your work
      • You thrive in a variable and demanding startup environment

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • Percona is a leader in providing best-of-breed enterprise-class support, consulting, managed services, training and software for MySQL®, MariaDB®, MongoDB®, PostgreSQL® and other open source databases in on-premises and cloud environments. Our services and software accommodate rapid growth and application development, help companies develop and deploy agile solutions and improve your ability to keep up with customer needs.
       
      Percona open source database expertise helps businesses avoid downtime and outages, meet customer experience expectations, foster operational and developer collaboration and manage enterprise risks through sound database architecture frameworks.
       
      Discover what it means to work with some of the smartest people in the industry, and help solve some of the most challenging customer problems. We offer flexible hours, competitive salaries, the ability to work remote and the amazing experience of working with a multinational team of experts.

      The Product Owner for MySQL is responsible for the inbound/technical product management efforts involving one or more of Percona’s products. Working closely with engineering teams, the goal is to further product adoption and growth. The Product Owner is responsible for working with Outbound Product Managers and translating the product vision into user stories and use-cases that engineering can feasibly implement.  

      Work Location: Remote office, candidates in Eastern Europe and US preferred

      What You Will Do
      • Creates/maintains EPICs/stories and/or Requirement Document (depending on process in the team)
      • Owns product release planning/delivery
      • Identifies Technical Trends
      • Owns Relationship with Existing Customers and Partners
      • Cares primarily for existing Customers
      • Works with development partners on feature requirements
      • Drives ad-hoc features for specific customer cases (“NREs” for example)
      • Responsibility for product capabilities and functionality
      • Build Relationship with Outbound Product Management to ensure alignment of our tactical plans with the strategic vision
      • Partners with Engineering to work on new product releases / prioritization, plan and drive public betas and monitor critical bugs
      • Helps engineering with creation of Schedule,  Project- Maintenance-, Support-, and Test-Plans
      • Owner of PM relationship with engineering and project managers
      Product Portfolio
      • Percona Server for MySQL
      • Percona XtraBackup
      • Percona XtraDB Cluster (PXC)
      • ProxySQL
      Your Experience
      • 5+ years of inbound/technical product management experience with enterprise IT software (experience with open source and databases a plus)
      • Strong understanding of customers’ business challenges and needs
      • Self-motivated and self-managed
      • Team player - ability to work both within the product team and across other teams
      • Excellent work ethic, strong organizational skills & ability to meet deadlines
      • Willing to travel occasionally on business throughout the EMEA and the US
      • Language skills: English fluently, additional languages appreciated
      • Very good verbal, written, and presentation skills, including public speaking skills
      • Experience in working with inter-departmental stakeholders to successfully develop and deliver software products and solutions
      • Ability to lead without authority breaking down barriers between product areas and functions
      Remote work from home openings require consistent and strong internet access.

      HQ is in Durham, NC USA.  Staff members should be available if there is a need for any onsite trainings and/or events at any time.    

      Note that your legal agreement will be with Percona Staffing LLC, a USA corporation and a subsidiary of Percona LLC.

      Please review our Percona GDPR Privacy Policy.
    • Company Overview

      At Netlify, we're building a platform to empower web developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 700,000 developers worldwide.

      We’re a venture-backed company, and so far we've raised about $45 million from Andreessen Horowitz, Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.

      Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of about half as many nationalities as we are team members.  

      About the role

      We are looking for a Product Manager to join our mission of changing the way the web is built. This position will specialize in building a world-class payments experience that meets or exceeds the bar of our Netlify developer experience. This is a very high impact role. The position requires working across the engineering, support, marketing, and sales organizations for ultimate success.

      You'll drive the vision and implementation of our payments roadmap. This includes enabling our developers to quickly iterate and build on our current system, assessing and implementing payment providers, and presenting an easy to use and transparent user experience for purchasing and removing our products.

      What are we looking for

      You are the kind of product manager who takes the time to think about a problem holistically to uncover the root cause or opportunity. You revel in getting into the details and leading your projects all the way across the finish line. You're relentless in prioritizing what's critical to the success of the product and care about ensuring we deliver the best customer experience to meet our business goals. You understand the big picture but can live and thrive in the details of what we need for success right now.

      You've implemented or improved a great payments experience for internal stakeholders and end-users alike for a SaaS product. You're familiar with the needs of customers and have experience working with a sales org to find, understand, and implement new opportunities.

      Responsibilities:
      • Define products and features, own the roadmap and KPIs.
      • Coordinate product releases with engineering, marketing, support, and sales.
      • Work directly with design, engineering, documentation, and other stakeholders to test and build exceptional products.
      • Work directly with product, sales, and marketing to define and deliver new product SKUs, transparent billing, and a full self-service offering to our customers.
      • Help devise and influence our overall product and business strategy.
      • Communicate progress, issues, and successes with the rest of the organization.
      Desirable Qualifications:
      • 3+ years of product management experience.
      • 3+ years of experience with related technology.
      • Solid understanding of the web development or IaaS/SaaS space.
      • Solid understanding of payments and billing technology and compliance.
      About the team

      Of everything we've ever built at Netlify, we are most proud of our team.

      We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—paring, collaborating, debating, and learning. We want you to succeed!

      To learn a bit more about our team and who we are, make sure to visit our about page.

      Applying
      Not sure you meet 100% of our qualifications? Please apply anyway! When we receive your complete application with the items above, we’ll get back to you about next steps.
       
      With your application, please include:
      - A thoughtful cover letter explaining why you’d like to work at Netlify.
      - A resume or short listing of job history.  (A link to a LinkedIn profile would be fine.)
    • The Associate Product Manager works closely with Product Manager to execute the product vision, strategy and roadmap.

      Responsibilities

      • Has primary responsibility for QA testing on bugs and features.
      • Creates documentation for new features.
      • Works with Product Manager to prioritize and manage the feature backlog.
      • Gathers requirements, writes user stories and acceptance criteria.
      • Facilitates customer user group meetings.
      • Synthesizes outputs of product brainstorms and incoming customer feedback.
      • Provides new ideas and concepts that contribute to enhanced customer experience, expand product capabilities and set us apart from our competition.
      • Use a broad range of tools and techniques to extract insights from current trends
      • Monitors, measures and reports on key business metrics to identify areas for improvement
      • Visit customers and attend industry events

      Requirements

      Skills and Experience (Required):

      • Excellent interpersonal skills; highly invested in developing strong relationships both with customers and colleagues.
      • Proactive and sensitive to customer needs.
      • Strong communication skills, both spoken and written.
      • Self-starter, willing to learn and work quickly and independently.
      • Experience with the agile product development lifecycle
      • The ability to multi-task effectively in a fast-paced environment.
      • Comfortable working remotely as part of a fully remote team.

      Skills and Experience (Desirable):

      • Domain expertise in research administration, research compliance, or related field
      • 1-3 years of experience implementing or supporting an enterprise-class system at an institution of higher education or similar institution.

      Benefits

      About the Company

      Kuali builds open source higher ed solutions in a competitive space where users are just waiting to be delighted.

      Why join us? Our work matters — we’re helping our customers improve the quality of higher education by decreasing administrative costs. We compete in a competitive space where users are saddled with outdated, inefficient, legacy ERPs and eager to be delighted. We’re generating revenue and growing quickly with nearly 170 customers and 100 employees. Kuali is committed to open source software development. You’ll have a significant impact on what we do and how we do it because we are an empowered group of entrepreneurs. Plus, you’ll get to work with some truly amazing people at a fast-growing, design-centric EdTech startup.

      If you’re looking to make your fortune off a quick flip with no business model, you’d be happier someplace else.

    • Company Overview

      At Netlify, we're building a platform to empower web developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 700,000 developers worldwide.

      We’re a venture-backed company, and so far we've raised about $45 million from Andreessen Horowitz, Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.

      Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of about half as many nationalities as we are team members. 

      About the role

      We are looking for a Product Manager to join our mission of changing the way the web is built. This position will specialize in building a world-class large team and enterprise experience that meets or exceeds the bar of our Netlify developer experience. This is a very high impact role. The position requires working across the engineering, support, marketing, and sales organizations for ultimate success. You'll drive the vision and implementation of our large teams and enterprise product roadmap. This includes enabling robust and easy to use RBAC, SSO SAML, audit logging, and other capabilities for large teams and enterprise customers.

      What are we looking for

      You are the kind of product manager who takes the time to think about a problem holistically to uncover the root cause or opportunity. You revel in getting into the details and leading your projects all the way across the finish line. You're steadfast in prioritizing what's critical to the success of the product and care about ensuring we deliver the best customer experience to meet our business goals. You understand the big picture but can live and thrive in the details of what we need for success right now.

      You've implemented several products and features for enterprise customers. You're familiar with the needs of enterprise customers and have experience working with a sales org to find, understand, and implement new opportunities. You're confident and at home in a sales call or speaking with customers assessing or explaining products and capabilities.

      Responsibilities:
      • Define products and features –– own the roadmap and KPIs.
      • Coordinate product releases with engineering, marketing, support, and sales.
      • Work directly with design, engineering, documentation, and other stakeholders to test and build exceptional products.
      • Work directly with product, sales, and marketing to define and deliver new product SKUs and a full self-service offering to our customers.
      • Help devise and influence our overall product and business strategy.
      • Communicate progress, issues, and successes with the rest of the organization.
      Desirable Qualifications:
      • 3+ years of product management experience.
      • 3+ years of experience with related technology.
      • Solid understanding of the web development or IaaS/SaaS space.
      • Solid understanding of enterprise needs and demonstrable experience delivering products to enterprise customers.
      About the team

      Of everything we've ever built at Netlify, we are most proud of our team.

      We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—paring, collaborating, debating, and learning. We want you to succeed!

      To learn a bit more about our team and who we are, make sure to visit our about page.

      Applying
      Not sure you meet 100% of our qualifications? Please apply anyway! When we receive your complete application with the items above, we’ll get back to you about next steps.
       
      With your application, please include:
      - A thoughtful cover letter explaining why you’d like to work at Netlify.
      - A resume or short listing of job history.  (A link to a LinkedIn profile would be fine.)
    See 6 more Product jobs
  • All others (1)

    • This position is remote based.

      As a Support Operations Manager, you are responsible for being a technical expert in Zendesk system administration along with data and business process analysis. Additionally, you will need to be proficient across multiple other cloud-based application services. We are building world-class and industry-leading best practices to ensure our Support Engineers and Support Agents deliver unparalleled customer experiences. We are seeking a highly motivated Support Operations Manager who is organized, cool under pressure, a leader, and an innovative problem solver; someone with fantastic troubleshooting and analytical skills, well-rounded experience working in customer support or other operational roles, and is motivated by team as well as personal success. Your work mantra is to solve the problem, not the symptom.

      Responsibilities
      • Hire, develop, and manage a team of specialists to complete projects focused on excellence in the operations of a global Support Engineering organization.
      • Develop processes and execution strategy toward a Support Operations Roadmap to support the growth and scalability objectives of GitLab Support and contribute to a rolling 6-month plan in order to drive towards department and company wide initiatives.
      • Own and drive projects to completion in agreement with relevant stakeholders in a cross-departmental function.
      • Contribute to the administering all software systems used by GitLab’s Technical Support team (e.g. Zendesk Suite, GitLab, Slack, SFDC, Google groups, Insights/Explore, and GitLab internal systems) including user administration in accordance with written and audited security controls and configuration changes when needed.
      • Develop processes to prioritize and implement configuration changes and feature deployments toward a common vision.
      • Partner with coworkers, managers, and executives, as well as external partners to gather system requirements, understand business needs, and identify resources as necessary to ensure customer and employee success.
      • Work with GitLab Support leadership, define workflows, practices, and standards to ensure that Support Engineers and Support Agents can deliver fast, reliable, and accurate customer support globally.
      • Work with management to develop Key Performance Indicators (KPIs) for the systems and tools administered by the team; capture and report those KPIs regularly to confirm system health. Improve process and education around analysis and resolution of escalated customer and/or technical issues in a timely and effective manner.
      • Drive towards becoming a Subject Matter Expert (SME) in product or process areas as needed.
      Requirements:
      • 3+ Years Customer Support or Operations experience required, preferably in a global organization.
      • Zendesk Administrator or equivalent enterprise application system administration experience preferred with the ability to gain Zendesk Administrator Certification within 6 months of start date required.
      • 3+ years experience managing and leading a team of people, including goal-setting and leading personal development.
      • Content management experience; writing and troubleshooting JSON and/or JavaScript and HTML; familiarity with principles of change management.
      • Experience implementing business processes, sufficient for regulatory and security compliance and working with auditors.
      • Ability to use GitLab
      • You share our values and work in accordance with those values.
      Desired Skills:
      • Demonstrated understanding of technical software support processes and concepts
      • Experience in CRM or a related industry
      • Familiarity with change management processes and risk control compliance
      • Experience working on the Zendesk platform as an admin or developer
      • Experience with enterprise integration tools
      • Demonstrated leadership, analytical, communication, and problem-solving skills and the ability to act/decide accordingly.
      • Ability to collect, synthesize, and research complex issues and diverse information.
      • Exceptional customer service skills and the ability to plan organize and exercise sound judgment.
      Performance Indicators

      Support Operations support the global Support team to achieve the following performance indicators by ensuring we have the most efficient workflows through our applications;

      Learn more about Leadership at GitLab

       

      Hiring Process

      Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find her/his job title on our team page.

      • Qualified candidates will be invited to schedule a 30 minute screening call with our Global Recruiters
      • Selected candidates receive a short assessment from our Global Recruiters
      • Candidates will then be invited to schedule a 90 minute technical interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 30 minute behavioral interview with a Support Engineering Manager
      • Candidates will then be invited to schedule a 60 minute interview with the Director of Support
      • Successful candidates will subsequently be made an offer via email

      Additional details about our process can be found on our hiring page.

      Compensation

      The compensation for this role can be found here.

      Remote-TAM
      Remote-ATL