Recruiting isn't easy. And that rings true whether you’re a startup (us!) hiring their first full-time employee, or a global organization filling 10,000 seats in a year.
Founded in 2019 in Seattle, Change State is a rapidly growing recruitment marketing agency seeking a Client Service Expert to manage client accounts. Our clients love us because we’re transparent, operate with integrity and a strong attention to detail. As a bootstrapped business, our “waste not” approach translates into our delivery with our clients.
When we set out to start Change State, our mission was to elevate the recruitment marketing agency. Clients come to us because we’re not a mere manager of advertising budgets. Our clients see us as a true partner across all aspects of talent acquisition, including recruitment marketing, talent insights, and HR tech optimization.
**Job Description**
We’re looking for someone who can make an impact on day one.
Our ideal candidate might have worn many hats as a recruiting coordinator at a Fortune 100 company. Or perhaps they managed recruitment advertising at a hyper-growth startup. Operating in a fast-moving organization is essential, as is previous recruitment experience.
In this role, you’ll need to be comfortable in a changing environment. We’ll provide you with the structure and framework to make smart decisions for our clients. While you won’t be expected to own the recruitment strategy from day one, we are looking for someone who can recognize when something looks ‘off’ and raise a red flag.
As Client Service Expert, your job will be to address routine client requests, including:
Posting jobs on Indeed, LinkedIn, Zip Recruiter and other job boards
Overseeing Google PPC budgets and campaigns
Managing client posts and advertising on social channels, including Facebook, Twitter, TikTok, Instagram
Monitoring employee reviews on sites like Glassdoor or Indeed, and crafting professional responses
Programmatic campaign maintenance and monitoring
Other fun, exciting projects that help move our business forward.
**What You Can Expect From Us**
You’ll be working directly with Change State’s two co-founders, who both live/work in the Seattle area. If you live close by, that’d be great, but it’s not necessary. This is a work-at-home role, whether home is your 1987 Westfalia (we’ll be jealous), a cabin in the woods, an apartment in the city, or anything in between (boats are also okay!)
We’re smart and great at what we do, but we don’t take ourselves too seriously, and neither should you. We believe companies work best when people are energized by what they do, so you have to care about recruitment advertising and metrics, helping leading brands optimize their messaging and candidate experiences, and ultimately, connecting the right employees with their available jobs. You’ll be able to clearly see the return of your efforts as we love digging into and sharing the data and return on our recruitment marketing efforts with our clients.
While this isn’t rocket science and we’ll be partnering with our client success expert, we're certainly looking for someone who has top notch communication skills and a strong attention to detail.
**What We’ll Expect From You:**
Great communication skills are absolutely crucial.
Respond to clients within 24 hours, quicker if possible. (No, not including weekends.)
“Underpromise and overdeliver” is an ethos we take seriously, and so should you.
We love data. You don’t need to be Nate Silver, but you have to have some clue what Excel is and how to use it.
Mistakes happen – we’re not perfect and we don’t expect you to be. We put high value on transparency and integrity. We all win and lose together.
Ask for help, but only after you tried to figure it out yourself first
**Other things you may want to be aware of:**
We’re a small team, and still working out our processes and workflows. This can be a little chaotic at times. Ideally we’re looking for someone who sees this as an opportunity to help us solidify our framework for what a “Client Service Expert” is and does.
We’re generally up early to service East coast clients and connect with partners in Europe.If the occasional 7 am Pacific phone call is a dealbreaker for you, this may not be a perfect fit.
Having a life is important to us. But we’ll move mountains to make sure our clients are thrilled, and we’re looking for someone with a similar drive. Occasionally that means we’re chained to our lap for a week or two. Other times (hopefully increasingly often), we knock off early for a hike or beers, or disappear for a mid week camping trip. We work to live, not live to work, but if you’re looking for a fixed 8-hour schedule, this probably isn’t your jam.
**A bit more about the Change State founding team: **
Graham and Marty (co-founders) have been friends since high school, and this is our second business together (our first was a lawn mowing business).
We pride ourselves in writing and producing all of our own original content - which we feel is an important way for us to continue learning and growing as a team.
We host a weekly podcast – The Changing State of Talent Acquisition. Give it a listen if you want to get a better sense of who we are and what it might be like to work with us.
We like to have fun, and laugh at ourselves.
We’re super excited to grow our team at Change State, but want to find the right fit. We’ll be asking all qualified applicants to go through the same screening process to help us make the best decision for all.
