Remote account management Jobs in February 2020

12 Remote account management Jobs in February 2020

Post a job
  • Hottest Remote Jobs

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • 3 days ago

      CVEDIA is a funded AI company that develops deep learning solutions for some of the largest organisations on the planet. We develop and license solutions for computer vision systems. CVEDIA is seeking an ambitious and intelligent Account Executive to contribute to our growth. This position will be responsible for developing new business across verticals including ADAS/AD, Agricultural, Industrial and Infrastructure.

      In this role, you will have the opportunity of working in a team of exceptionally talented and driven individuals who are all making a massive impact on our business. There is no micromanaging or babysitting at CVEDIA, everyone here drives their own ideas all the way from start to finish, everyone is given an equal opportunity to flourish and see the fruits of their labour.

      Responsibilities Include

      • Effectively building and managing a pipeline of 30 to 50 active opportunities
      • Closing of client contracts ranging in size from $50k to $1 Million a year in ARR
      • Collaborating with internal stakeholders and customers to recognize and develop new market opportunities
      • Exploring creative licensing opportunities and championing their success
      • Accurate forecasting of pipeline and consistent delivery of quota
      • Maintaining a high level of attention to detail and precision in communication

      Key Qualifications Include

      • Proof of meeting and exceeding sales goals
      • Ability to deliver presentations and speak to technical capabilities of the solution
      • Passion for working in a fully virtually distributed remote startup environment
      • Enthusiasm to contribute to a rapidly growing and innovative company culture
      • Intelligence and ability to quickly establish credibility with a technical buyer

      What We Offer

      • Fully distributed team, located in 19 countries
      • 4 weeks paid holiday per year
      • Yearly team meetup - this year we went to Portugal!
      • Anti-discriminatory company culture - we won’t discount you for things like needing to pick your kids up from school, your age, your ethnicity, or your gender
      • An excited, communicative, and helpful team - we keep our work environment positive, but we also place importance on honesty

      Our Values

      1. Passion - We need both energy and passion to develop cutting edge AI. To succeed at CVEDIA, you’ll need to have a strong investment in both your career and the role of AI in the future of the planet.

      2. Commitment - CVEDIA has the opposite of a "quick-n-dirty" mentality. Every aspect of our technology has been meticulously built, and is always the product of very hard work.

      3. Autonomy - Carrying confidence in the work we do individually is required to work at the pace that we do as a team. Academic research, tutorials, and even creating our own solutions with the tools we have are all on the board during a regular day's work.

      4. Joy - It's one of our greatest strengths to bring joy and excitement into our workplace. We carry this energy into meetings, project planning, and our dedication to our work, and focus on work that feels meaningful.

      5. Communication - Honest discussions are imperative to the flow of work and ideas. Team members need to be able to effectively communicate complex ideas to those who don’t work in their field. It's a regular occurrence to spontaneously discuss plans and ideas with any team member on the fly, including our CEO or CTO. Each team member is respected equally and acts as a valuable contributor.



      How to Apply

      • Please state in the subject the job position you are applying for
      • Please mention your city and country of residence in your application
      • English applications only - a professional speaking and writing command of English is required for this role
      • Due to time zone difficulties, we’re currently only accepting applicants in North America or European timezones.

      For more information about us and videos of our work, please check out CVEDIA.COM


  • Customer Support / Customer Success (6)

    • Who we are

      tldr; We build software for Airbnbs to rent themselves.

      What we do

      Our mission is to democratise access to state of the art technology for short-term rental hosts. We want to facilitate a future where hosting short-term rentals is at least as easy as managing long-term rentals.

      Today, we do this by helping Airbnb and HomeAway hosts deliver a great and personal guest experience automatically, though native platform integrations, machine-learning and robust software.

      Our team

      We are a small, but impactful team of 15 people, working all over Europe and North America. Our team is fully remote and distributed. We embrace the fact that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work.

      We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Prague, Paris, Tenerife and Brussels.

      Our company

      Our company is bootstrapped (no third-party investor) and profitable, with a solo founder (@Pierre-Camille Hamana) who built the first version of the product. We are interested in building a great, growing and sound business. We help our customers manage more than 130,000 properties in 120 countries.

      How we recruit

      Amongst our core values are transparency and humility. To help you find out more about Smartbnb, we are releasing an "Applicant Handbook" (on Notion ❤️):

      http://bit.ly/ApplicantHandbook

      What stage are we at in customer support
      • Mid 2018: We started offering customer support across both European and North America.
      • Mid 2019: We completed a full redesign of the web application, with a built-in onboarding magic 🧙‍♀️
      • Now: We are starting to implement account management and onboarding services.
      • We are preparing to dedicate more resources on customer education while focusing on having a proactive customer success approach.

      We are ambitious and take on big challenges together. 🚀 Our customers love the product, provide valuable feedback, and trust us to rapidly help them solve their problems.

      Who you are

      You are a fantastic human seeking to build something amazing with other fantastic humans!

      What you will be working on
      • Onboard customers on our product throughout the entire user cycle with live chat and email.
      • Investigate and troubleshoot issues (with the support of the engineering team and our tooling).
      • Create content to educate customers (product tours, videos, documentation, FAQ).
      • Document our internal processes to maintain a high-quality operation in spite of a fast iteration.
      • Create and manage projects focused on activation, retention, upgrades, and customer satisfaction.
      What you will unlock
      • Growth! And leading business initiatives to achieve it.
      • Fantastic user reviews when we give them more of their life back.
      • Team kudos. 🎉
      Why you will succeed
      • You will be on the front-line with customers and keep close ties with the product team.
      • You can accommodate with a flat organizational structure where the initiative relies a lot on you.
      How we will grow together
      • Level-up 🍄 the support of our customers through daily, compounding improvements.
      • Exposure to a product-fanatical team's iterations of features and the company itself.
      • You will receive (and provide!) "ticket" reviews between peers
      • You will be challenged, and you learn how to rise to the occasion. 💪
      What you'll need to bring with you

      If you're hesitant to apply for this position because you feel that you don't meet this list of qualifications fully, don't worry! We want to hear from you.

      • Caring about the impact your work has on your team and the company.
      • Hands-on experience working in B2B Saas.
      • Attention to detail and eagerness for constant improvement.
      • Everything else is a lovely bonus that we're excited to hear about!
      • Very special kudos if you are an Airbnb host or have been working with a short-term rentals business.
      What we offer

      For us, the company itself is also a product, one that we iterate on. We're always improving and creating an environment where we all love to work.

      • 🤗 A supportive and caring team environment.
      • 💎 Competitive salary.
      • 🏖 Ample - and encouraged - paid leave.
      • 👼 Maternity and paternity leave.
      • 🔩 All the resources and tools that you need to succeed, including budget for personal development.
    • The Customer Engagement Manager role is the first of its kind at Later. You will be joining an experienced team that to date has been serving all customer types, but you bring strong leadership skills and expert knowledge in serving high value customers that require more hands-on guidance. Your goal is to proactively engage with our high value customers to understand their goals with using Later, onboard them with a strategic hands-on approach, ensure they are getting continued value from the product to optimize expansion and upselling opportunities.

      Later’s customer base has been growing rapidly, and to optimize customer retention we need someone who can ensure this segment of our customers reach their long term goals. You will work within the Customer Success team, alongside our Education and Onboarding teams to develop high touch strategies across the entire customer journey.

      Responsibilities

      • Onboard Later’s high value customers with a combination of 1-to-1 and 1-to-many touchpoints

      • Identify opportunities and implement strategies for retention, renewals, and expansion

      • Provide proactive touchpoints with Later’s VIP companies such as Nike, NBC, Spotify, Patagonia, and more

      • Be the first point of contact for inbound inquiries and responses to 1-many onboarding campaigns

      • Conduct webinars and run product demos guiding customers on how to use Later to accomplish their goals and desired outcomes, as well as drive usage of key features that contribute to activation and retention

      • Develop training materials such as slides, scripts, and recorded demos to help customers achieve their outcomes at different stages of their journey

      • Proactive outreach to customers that may need help

      • Collect product and cancellation feedback

      • Work cross functionally with Product and Marketing teams to represent the voice of Later’s high value customers

      • Collaborate with Customer Education and Customer Onboarding within the Success team to ensure strategic alignment

      • Approach all strategy and tactics with a data driven approach - creating hypotheses and assumptions, validated with data insights

      Skills and Qualifications

      • 3+ years in a Customer Success/Account Management role preferably in a B2B SaaS environment

      • Experience planning low touch and high touch customer onboarding strategies

      • Strong sense of analytics and how to measure results, obsessed with making optimizations to take your work to the next level

      • Ability to quickly uncover root causes and desired outcomes, and translate insights into actionable steps

      • Strong command of the English language, both written and verbal

      • You are a creative thinker who is comfortable working both independently and in a team environment. You embrace feedback, and have a constant desire to learn and improve.

      • Knowledge of the Social Media Market (bonus for experience working with/in Social Media Agencies)

      • Bonus: you’ve used Marketing Automation and Customer Success tools such as Intercom, Zendesk, Amplitude, Asana, etc.

    • Bevy is an early stage Startup with a mission to help brands build strong global communities. Founded in April 2017 by the core team behind Startup Grind, Bevy is an Enterprise-grade SaaS platform used by companies that include Adobe, Amazon, Asana, Atlassian, Duolingo, Ebay, Epic Games, IDEO, Intuit, MongoDB, Red Bull, Roblox, Salesforce, SAP, Slack and many more. In April 2019, Bevy acquired CMX which is the world’s largest network of community professionals. CMX offers world-class training, events and research.

      This role is for you if you enjoy building new and nurturing existing relationships. You will own a set of current customer accounts where you will troubleshoot, strategize, and align with their community goals and success metrics. You will position yourself as a partner, strategic advisor, and customer advocate. You don’t mind dealing with ambiguity, challenging customer assumptions, or supporting small, everyday technical issues that arise.

      Responsibilities

      • Develop a trusted advisor relationship with customer stakeholders & executive sponsors to help drive the value of Bevy

      • Building deliberate expansion plans into current and net new customer accounts in close collaboration with our Sales team.

      • Work with customers to understand their unique goals & challenges and partner with them to achieve those goals

      • Work collaboratively with the Sales team to execute quarterly business reviews and expansion plans in key accounts

      • Act as the internal liaison for the customer accounts you manage. You communicate with customers on a daily basis to ensure their needs, issues, and goals are addressed. This includes troubleshooting minor technical issues and being the frontline for support queries. You feel comfortable communicating back and forth between the user and our customer support engineers.

      • Work collaboratively with our Marketing team to build customer references and co-develop resources to better support our customers

      What we’re looking for:

      • Must be a multi-tasker, comfortable with context switching, and have 1-2 years minimum of experience in a customer facing or account management position, ideally in enterprise SaaS.

      • This can be a remote position.

      We welcome candidates from traditionally underrepresented groups to apply. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and the communities we serve.

      We are a small but powerful team, dedicated to achieving our mission to bring more community to the world. Many of us have worked in community positions before and understand the struggles and peaks that come with the role. Our team communicates candidly, giving feedback early and often. We set ambitious goals, and do what it takes to achieve them, while making sure that we take care of our own personal health and mental wellbeing. We’ll want you to be ready to take on a lot of responsibility with guidance and mentorship along the way. 

      Read more about Bevy’s values here.

      Principals only please.

    • Description

      We’re a startup based out of Kitchener-Waterloo, Canada building a smart, curious, and driven team that’s passionate about making software that helps sales reps sell better.

      Prospect is a lead generation platform that intelligently sources contact data right inside of your web browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.

      MORE ABOUT US

      We are currently a team of 10 people -- you will be #11 🙂.

      We are profitable and self-funded (no VCs or investors). We did this because we want to do what’s best for our team and customers.

      We have sane working hours (~8 hours/day), don’t work weekends, and take ample time off.

      ABOUT YOU

      You enjoy helping customers. You care about what’s best for the customer and will go out of our way to craft a solution that serves the customer’s best interest.

      You are organized and proactively stay on top of things. You realize that to perform best in this role, you will need to plan months in advance on how to expand and retain existing accounts.

      You are able to turn chaos into order. Whether it’s our internal billing process or contract renewal process, you’re OK with working with a lack of process and seeing that as an opportunity to put processes in place.

      You naturally create relationships. You realize that the best wins come through long-term relationships and work hard to build lasting relationships that extend beyond quarterly and annual reviews.

      You are a self-learner and enjoy learning new things. Whether it is a new tool or sales methodology, you’re always looking to improve by learning new things and implementing them.

      You enjoy working independently. You like taking ownership of problems and solving them regardless of how small or large they may be.

      WHAT YOU WILL WORK ON

      You will be working very closely with our CEO, Customer Support, and Sales to increase customer happiness and retention.

      There is a lot that comes with the role and someone who is really good at juggling multiple things, building genuine relationships, and is a quick learner will thrive.

      Here is what a typical month will look like for you:

      • Renewals: Meet with sales managers to retain customers

      • Expansion: Figure out creative ways to expand usage into a customer’s organization

      • Churn Prevention: Monitor at-risk accounts and proactively prevent churn

      • Reactivation: Put in-place systems to reactivate inactive customers

      • Check-ins: Do regular check-ins with our top customers

      • QBRs: Make personalized success plans and strategies for customers

      • Onboardings: Onboard users in new and existing accounts

      • We want you to regularly take on new challenges so you can grow and take ownership in as many parts of the business as possible.

      MUST HAVES

      • 2+ years of Account Management or Customer Success experience

      • Deep understanding of SaaS business models and sales cycles

      • Excellent communication skills, both verbal and written

      • We don’t require a degree but you should have demonstrated the ability to learn new things quickly

      BONUS NICE-TO-HAVES

      • Past remote work experience

      • Worked at a tech startup or a small company before

      • Experience working with Salesforce, Mixpanel, and SQL

      COMPENSATION AND PERKS

      • Salary: $70,000 - $90,000/year Canadian Dollars

      • Work fully remotely, from our office in Kitchener-Waterloo, or a blend of both

      • Four weeks paid time off

      • Travel spending allowance (money to spend during your vacation)

      • Catered lunches every day and snacks at the office

    • 1 month ago

      PriceSpider is a retail technology company filled with talented people relentlessly driven to revolutionize the online shopping experience. We are the fastest growing Brand Integrity, Where-to-Buy and data services innovator, providing unmatched insights into online consumer purchasing behaviors around the globe. Our technology helps manufacturers, marketers, and retailers radically improve their marketing impact, retail sales, and revenues. Our clients use PriceSpider’s proprietary technology to crawl the web and power their tools to reveal the secrets of exactly what people buy—as well as where, when, and how. We continue to push the boundaries of our technology to create amazing user experiences for both our clients and their consumers. Today PriceSpider is helping over 1,500 brands around the globe. 

      PriceSpider is across from the Irvine Spectrum with sweeping 10th floor views to inspire creativity. We promote a high-energy, collaborative work environment with open doors, a game room and free meals and snacks. We offer a competitive compensation package and our company growth has created a promising environment for career advancement and rewarding challenges. It is the ideal time to join the PriceSpider team due to our strong established product line and emerging new innovations perfectly positioned with the digital awakening of the broader online market.

      Position Summary

      We are looking for an experienced Senior Customer Success Manager to partner with our customers. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your book of business. You will own the client relationship and be charged with maintaining and growing revenue from your customer set while delivering a high-level of customer satisfaction. Ideally, we are looking for an outstanding relationship-builder with a strong customer success mindset, a combination of technical and sales aptitude, collaborative by nature and comfortable being hands-on in the trenches. This is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment.

      Primary Responsibilities 

      • Own a book of business where you are responsible for managing the full customer. lifecycle including onboarding, adoption, expansion selling and renewals.
      • Execute at a high level to achieve goals around retention, growth and customer satisfaction.
      • Manage customer retention and retention initiatives.
      • Partner with the net new sales team and other internal teams to deploy new customers and become trusted advisors to existing customers.
      • Become a subject matter expert in e-Commerce and across our product suite.
      • Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.
      • Develop success plans and drive quarterly business reviews at the executive level.
      • Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.

      Key Qualifications

      • Bachelor’s Degree or equivalent experience.
      • 5+ years’ experience in high volume Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company.
      • Demonstrated ability to manage and grow a large book of business and share best practices with team of account managers.
      • Experience working with major retailers (Amazon, Best Buy, Home Depot, Kroger, Target, Walgreens, Walmart, etc.) is a plus.
      • Ability to multi-task, set and adjust priorities is critical; as a Client Success Manager you will always have more work than what can be completed in one day.
      • Previous experience being compensated on sales/revenue and retention goals.

      Location & Travel

      We are hiring for this position in our Irvine, CA office or remotely. Limited to moderate travel is expected for onsite client visits (approximately 10-20% of the time). 

      PriceSpider is an equal opportunity employer that is committed to inclusion and diversity.

    • Sketch (San Francisco Bay Area)
      2 months ago
      Do you want to be part of a team that helps >1 million designers create amazing products everyday? We're looking for a full-time Customer Success Manager to join us at Sketch.

      In this position, you will serve as one of our first customer-facing, non-Support-specific roles. As such, we need someone who is proactive and excited to be the “face of Sketch” to customers. Your role will involve enabling customers, collecting feedback and evangelising the Sketch Platform. The goal is not to sell but rather to build relationships, drive enduring adoption and help customers succeed.

      We are committed to empowering designers to create their best work, and we are passionate in our belief that Sketch is a powerful way to do this. With your help, more customers will succeed more quickly and build their best products on our design platform.
      Our team works remotely and communicates mostly using text, so you will need to have excellent communication skills and written English. You will also need to be highly self-motivated.

      While this is a remote position, US San Francisco Bay Area home location is preferred and travel should be expected for certain in-person customer meetings.

      In this role, you will be an ambassador of design excellence using Sketch. You will:
      • Proactively reach out to key customers to help their design teams create their best work and design better through collaboration, by driving successful adoption of Sketch
      • For companies moving to Sketch Cloud and Sketch for Teams, help enable a smooth adoption experience — point to existing enablement resources, arrange support calls or executive briefings as needed, and be a generally-available helping hand
      • Deliver actionable and candid feedback from customers to our design and development teams so as to best facilitate ideas and drive innovation for future product enhancement and development
      • Reinforce communications relating to new features, specifically by demonstrating-on-demand if requested / when useful
      • Efficiently manage a high volume of outbound communications
      • Accurately enter, update, and maintain daily activity information in our company shared workspace
      • Monitor license and subscription entitlements in key accounts, and proactively drive successful renewals and expansions.

      Requirements
      • You must be passionate about great design
      • You must be a passionate advocate for and an experienced user of Sketch
      • Ability to work remotely as part of a close-knit team
      • Stellar written and verbal communication skills.
      • A deep sense of empathy, and a commitment to integrity
      • Experience working directly with customers, in a support or account management role, is strongly preferred.
      • Previous startup experience
      • A self-starter who can diagnose inefficiencies and optimize processes to maximize results.

      Even if you're not able to tick all of these boxes, we would still love to hear from you.
  • Design (1)

    • 1 month ago

      ABOUT STRONGDM


      strongDM is a customer-first company that has a rabid fan base. When was the last time you heard things like:


      Splunk's CISO Joel Fulton says "strongDM gives you what you can’t get any other way- the ability to see what happens, replay and analyze incidents."

      Chef's co-founder Adam Jacob says "strongDM takes the friction out of getting staff access to the systems they need."


      We built a technical product for technical buyers who have a high bar and low tolerance for sales spin. Customers love us because:


      The product rocks: strongDM fundamentally changes the relationship between InfoSec, DevOps, and end users. Enforce the controls security needs while making it easier to facilitate access.


      Customers trust us: we built a technical product for technical buyers. We do not use jargon. There is no alternative but to always be technically accurate. We are not afraid to admit product gaps.


      We’re real humans: we built a serious product without taking ourselves too seriously. Each member of the team is deadly good at their job, and yet we crack jokes on the phone with customers.


      WHAT YOU’LL DO


      As it says above :) Product is one of the three fundamental tenets of the strongDM business. It needs to work: seamlessly, effectively, and confidently. It’s written by engineers, for engineers. It’s outrageously difficult to build and yet must be the polar opposite to use.

      Welcome to the Product Design at strongDM! You’ll work with the Technical Account Management, Engineering and Support Teams (+ a Product Manager!) to define problems & goals, map user flows, create prototypes, and launch new features and products. You’ll be designing elegant interactions to manage a complex technical platform for technical users -- no easy feat. :)

      REQUIREMENTS:

      • Have a strong sense of ownership -- you’ll be our only Product Designer so if you can’t handle it, no one can

      • 3-8 years of experience with end-to-end product design

      • Experience designing for business and developer-focused products

      • Can solve complex problems with the right balance of flexibility, power, and ease of use

      • Are skilled in explaining your work, process, and decisions

      • Able to quickly identify user patterns of behaviors and can leverage them to make a seamless experience

      • Can think in terms of large systems but also zoom into smaller features -- no detail is lost on you but you won’t get stuck in the weeds

      • Fluent with a design tool like Sketch, Figma, Adobe XD, or Invision

      • Competent with HTML, CSS, and JavaScript (enough to prototype, more than that is a big plus)

      • Have cross-platform design experience (Web, android, iOS, emails)

      COMPENSATION:

      • Industry-standard base

      • Extremely competitive benefits, including:

      • Medical, dental, and vision insurance

      • 401k, HSA, FSA, short / long-term disability, 3 month parental leave

      • 3 weeks PTO + standard holidays

      • Equity in a fast-growing startup

      No travel required

      TO APPLY: email [email protected]; Attn: Product Designer

  • Marketing / Sales (2)

    • 3 days ago

      CVEDIA is a funded AI company that develops deep learning solutions for some of the largest organisations on the planet. We develop and license solutions for computer vision systems. CVEDIA is seeking an ambitious and intelligent Account Executive to contribute to our growth. This position will be responsible for developing new business across verticals including ADAS/AD, Agricultural, Industrial and Infrastructure.

      In this role, you will have the opportunity of working in a team of exceptionally talented and driven individuals who are all making a massive impact on our business. There is no micromanaging or babysitting at CVEDIA, everyone here drives their own ideas all the way from start to finish, everyone is given an equal opportunity to flourish and see the fruits of their labour.

      Responsibilities Include

      • Effectively building and managing a pipeline of 30 to 50 active opportunities
      • Closing of client contracts ranging in size from $50k to $1 Million a year in ARR
      • Collaborating with internal stakeholders and customers to recognize and develop new market opportunities
      • Exploring creative licensing opportunities and championing their success
      • Accurate forecasting of pipeline and consistent delivery of quota
      • Maintaining a high level of attention to detail and precision in communication

      Key Qualifications Include

      • Proof of meeting and exceeding sales goals
      • Ability to deliver presentations and speak to technical capabilities of the solution
      • Passion for working in a fully virtually distributed remote startup environment
      • Enthusiasm to contribute to a rapidly growing and innovative company culture
      • Intelligence and ability to quickly establish credibility with a technical buyer

      What We Offer

      • Fully distributed team, located in 19 countries
      • 4 weeks paid holiday per year
      • Yearly team meetup - this year we went to Portugal!
      • Anti-discriminatory company culture - we won’t discount you for things like needing to pick your kids up from school, your age, your ethnicity, or your gender
      • An excited, communicative, and helpful team - we keep our work environment positive, but we also place importance on honesty

      Our Values

      1. Passion - We need both energy and passion to develop cutting edge AI. To succeed at CVEDIA, you’ll need to have a strong investment in both your career and the role of AI in the future of the planet.

      2. Commitment - CVEDIA has the opposite of a "quick-n-dirty" mentality. Every aspect of our technology has been meticulously built, and is always the product of very hard work.

      3. Autonomy - Carrying confidence in the work we do individually is required to work at the pace that we do as a team. Academic research, tutorials, and even creating our own solutions with the tools we have are all on the board during a regular day's work.

      4. Joy - It's one of our greatest strengths to bring joy and excitement into our workplace. We carry this energy into meetings, project planning, and our dedication to our work, and focus on work that feels meaningful.

      5. Communication - Honest discussions are imperative to the flow of work and ideas. Team members need to be able to effectively communicate complex ideas to those who don’t work in their field. It's a regular occurrence to spontaneously discuss plans and ideas with any team member on the fly, including our CEO or CTO. Each team member is respected equally and acts as a valuable contributor.



      How to Apply

      • Please state in the subject the job position you are applying for
      • Please mention your city and country of residence in your application
      • English applications only - a professional speaking and writing command of English is required for this role
      • Due to time zone difficulties, we’re currently only accepting applicants in North America or European timezones.

      For more information about us and videos of our work, please check out CVEDIA.COM


    • 2 weeks ago

      Ylopo is looking for our next superstar sales representative. We have more inbound leads than we can handle with our current small sales team and we’re looking to find a new team member who can confidently and diligently turn qualified inbound opportunities into happy customers.

      You'll love this role if... you are a natural born seller who yearns to be in a true team atmosphere where a driven individual can grow to unlimited heights in one of the largest and fastest growing industries in the world.

      Who We Are: Founded by two real estate technology veterans, Ylopo has developed a next generation Complete Digital Marketing and Technology Platform that generates and nurtures high quality home-buyers and sellers for its client base of real estate agents, teams, and brokerages. There are almost 2 million real estate professionals in the U.S. who are prime prospects for our suite of superior products including a proprietary technology that sits on top of Facebook unleashing the most targeted and cost effective lead generation opportunity the real estate industry has ever seen. Ylopo is now entering a very exciting and high-growth stage and we’re looking to add more great people to our driven, fun, and close-knit staff. Ylopo is an ideal place to work for anyone who wants to be in a growing industry, winning atmosphere, with the ability to be autonomous and develop professionally. 

      What we offer:

      • $50,000 guaranteed base salary with the potential to earn over $100k per year with a target based sales commission plan.
      • Benefits package includes health coverage, paid vacation/sick days, and retirement savings plan


      • At least 1 - 3 years of work experience in either B2B software sales or the real estate industry
      • Fluency in using online CRM platforms
      • Track record of high achievement - tell us what you've done that makes you a winner!
      • Integrity, energy, and genuine desire to understand and solve customer problems
      • Ability to think on your feet
      • Comfortable with selling over the phone
      • Confident, competitive, high level work ethic, sense of urgency, and a closer mentality
      • Ability to prioritize and handle time effectively
      • Strong listening and presentation skills
      • Excellent written/verbal communication skills
      • Four-year college degree is preferred but not required

       

      Sales Representative Key Responsibilities:
       

      • Follow-up on and convert inbound leads into happy customers.
      • Earn client’s trust by understanding their needs and thoughtfully answering their questions.
      • Demonstrate how our technology platform works and how it can help the client’s business grow.
      • Implement and follow structured sales and account management processes including trackingkey data in our CRM platform.
      • Achieve performance metrics and goals set by management.
  • Product (1)

    • 3 weeks ago

      The Role: Product Manager

      Location: Continental US, Remote required

      ABOUT STRONGDM

      strongDM is a customer-first company that has a rabid fan base. When was the last time you heard things like:

      Splunk's CISO Joel Fulton says "strongDM gives you what you can’t get any other way- the ability to see what happens, replay and analyze incidents."

      Chef's co-founder Adam Jacob says "strongDM takes the friction out of getting staff access to the systems they need."

      We built a technical product for technical buyers who have a high bar and low tolerance for sales spin. Customers love us because:

      The product rocks: strongDM fundamentally changes the relationship between InfoSec, DevOps, and end users. Enforce the controls security needs while making it easier to facilitate access.

      Customers trust us: we built a technical product for technical buyers. We do not use jargon. There is no alternative but to always be technically accurate. We are not afraid to admit product gaps.

      We’re real humans: we built a serious product without taking ourselves too seriously. Each member of the team is deadly good at their job, and yet we crack jokes on the phone with customers.

      WHAT YOU’LL DO

      As it says above :) Product is one of the three fundamental tenets of the strongDM business. It needs to work: seamlessly, effectively, and confidently. It’s written by engineers, for engineers. It’s outrageously difficult to build and yet must be the polar opposite to use.

      Welcome to the Product Management at strongDM! You ensure that what the Technical Account Management and Support Teams hear day-to-day gets integrated into the product. You advocate for trends which only you can see (Kubernetes wasn’t in product workloads for years until it was, overnight). You talk to customers. You talk to everyone. You read all the things. You advocate for what we build, when we build, and how we build (in tandem with a Product Designer). Product starts and stops with you.

      REQUIREMENTS:

      • Manage technical software products from planning to production

      • Know what you don’t know… get to know our customers, articulate their problems, and dig in deep to understand exactly what they need (not necessarily what they think they need)

      • 2 - 5 years building or PMing a technical product

      • An outrageously good nose for superb end user experience

      • You don’t need to code, but you need to quickly gain an in-depth understanding of software systems, understand and weigh in on trade-offs, make meaningful contributions to discussions on software architecture, security, etc. So… experience as a software engineer or equivalent would be OUTSTANDING :)

      • Familiarity with security, compliance, infrastructure, networking, or auditing products a strong plus.

      • Understand developer-centric products and all the requisite implications of marketing to that buyer

      • Can see the forest through the trees - yes, you’re outlining features, but we need solid business judgment and justification too

      • Gets stuff done, achieving significant results under tight timeframes. We all pull our own weight here.

      • Comfortable interacting with customers and coworkers alike

      • Humble - we all make mistakes. Every single one of us.

      COMPENSATION:

      • Industry-standard base

      • Extremely competitive benefits, including:

      • Medical, dental, and vision insurance

      • 401k, HSA, FSA, short / long-term disability, 3 month parental leave

      • 3 weeks PTO + standard holidays

      • Equity in a fast-growing startup

      • No travel required

      TO APPLY: email [email protected]; Attn: Product Manager

  • All others (2)

    • 1 week ago
      Collabora is looking for a dynamic Project Manager to join our project management team. The role will be based in our Cambridge or Montreal office, or remotely with travel as necessary and with a substantial amount of working hours overlapping the UK and Montreal.  

      Collabora is a leading software consultancy specialising in bringing companies and the open source software community together. We combine years of open source software leadership with an understanding of the challenges that businesses, non-profits, and governments face. Collabora brings deep technical expertise in system integration, architecture, graphics, multimedia, web engines and communications to a number of market verticals, including mobile communications, IVI / automotive, set top box/smart TV, and a range of other specialised embedded applications.

      The Role

      You will work in our globally distributed project management team among other high calibre project managers, leverage experience and nurture new ideas. You will have the opportunities to work with global industry leading companies and to participate in high tech projects with the latest technology.

      Your involvement with the projects will begin early in the life-cycle, when you will be supporting the preparation of technical and commercial proposals, and you will continue with the projects through to their successful delivery to clients, and hopefully follow-up sales.

      You will manage the client relationships and be the focal point for all communications. This will require you to both think about the projects at a high level while at the same time understanding the projects at a detailed level.

      You will work closely with globally distributed project teams and manage projects on a day to day basis. With the support of Technical Leads, you will apply the project management methods, processes and tools necessary to ensure that projects are correctly defined, planned, costed, resourced, and tracked. You will keep clients informed of progress and ensure that risks and issues are managed and mitigated. You will also be a mentor to the teams, providing a sounding board. 

      Key Responsibilities
      • Manage a number of Open Source technology projects of various sizes and complexities
      • Understand customers needs and what makes them successful – apply these to deliver successful projects and explore future business opportunities
      • Liaise with Engineering to build and maintain project teams
      • Manage and motivate project teams to ensure project success. As our clients and project engineers are globally distributed, certain flexibilities in working practices will be required according to customers' and engineers' needs.
      • Weekly project financial updates and appropriate actions to ensure projects are successful and profitable
      • Communicate with Finance department to timely issue project invoices
      • Weekly and monthly reports to Head of Project Management to drive projects progress and personal development
      • Support Proposal Manager to prepare technical and commercial proposals
      • Deliver projects and services to high quality standards in accordance with our defined processes and workflow
      • Support the optimization of current processes and define new ones for continuous improvements according to the business needs
      • Customer visits and international travel as required
      Requirements: Commercial Skills
      • Negotiate internally and externally at all levels
      • Experienced in managing fixed price and time-and-material projects
      • Financially astute, understand what makes a successful business
      Requirements: Technical Skills
      • Account management, including stakeholder and commercial management of the engagement
      • Full life-cycle project management, including planning, execution, reporting, and  financials
      • Able to spot risks and mitigate/workaround them before they develop into issues
      • Hands-on experience of real-time embedded systems (e.g. in terms of testing, build and integration, release and defect management), ideally in an open source environment
      • Agile software development methodologies
      • Experience of running highly distributed project teams across multiple time zones would be a great advantage
      Requirements: Personal Skills
      • Self starter, manage own work and others, escalate at the appropriate level with mitigation plan when required
      • Excellent organisational skills with a commitment to quality and attention to detail
      • Good communicator at all levels
      • Excellent in time management and prioritising workload for self and others
      • Flexible and adaptable approach to work
      • Forward looking and learn from experience
      • Team management experience including mentoring, ability to motivate others and build team morale
      Qualifications
      • Fluent in English (and French if based in Montreal)
      • Good bachelor’s degree in relevant field
      • Knowledge or experience working in an ISO-9001 environment would be an asset
      • Professional project management qualification would be an advantage
    • Our Customers Develop Software at the Speed of Ideas

      CloudBees is powering the continuous economy by offering the world’s first end-to-end continuous software delivery management system (SDM). For millions of developers and product teams driving innovation for businesses large or small, SDM builds on continuous integration (CI) and continuous delivery (CD) to enable all functions and teams within and around the software delivery organization to best work together to amplify value creation.

      CloudBees is the continuous integration (CI), continuous delivery (CD) and application release automation (ARA) powerhouse built from the commercial success of its products and its open source leadership as the largest contributor to Jenkins and a founding member of the Continuous Delivery Foundation (CDF). With a globally distributed workforce of more than 500 employees, the company reflects the global nature of the DevOps movement. We believe in walking the talk! From startups with full-stack developers practicing NoOps to large Fortune 100 companies, CloudBees enables all software-driven organizations to intelligently deploy the right capabilities at the right time.

      Over 3,500 of the world’s best known brands and over 50% of the Fortune 500, invest in CloudBees because of its ability to work across any cloud, in any development environment and to balance corporate governance and control with developer flexibility and freedom.

      CloudBees is home to the world’s leading DevOps experts helping thousands of companies harness the power of “continuous everything” and putting them on the fastest path from great idea, to great software, to great business value.

      What You’ll Do

      We are looking for a Competitive Intelligence Manager  to identify competitive trends, provide early warnings on threats and opportunities in the evolving competitive CI/CD, DevOps and overall software delivery landscape, and evaluating their impact on CloudBees. 

      As an integral part of the product marketing team, the Competitive Intelligence Manager will work across  product management, product marketing, solutions architects and field sales to collaborate and gather information on key competitors that share the CI/CD market with CloudBees.

      You will have full responsibility for researching and reporting on organizations that directly and indirectly compete with CloudBees across our solutions suite, with the overall goal of enabling the Sales teams and Business Partners with winning competitive strategies. 

      The candidate must be a self-starter and passionate about investigative research to uncover competitive advantage, have insights into buyers needs around DevOps, CI/CD and software delivery processes, develop competitive collateral such as battlecards, presentations, sales training materials and marketing materials that positions  CloudBees to win.

      We’re looking for someone who can solve problems creatively and collaboratively, and work effectively in a diverse, geographically distributed team environment across business and technical domains. At CloudBees it’s in our culture to learn, adapt and improve, so you’ll also be someone who isn’t afraid to try new things!

      • Own and drive competitive strategy and analysis for CloudBees
      • Identify and monitor sources of information on competitors websites on products, pricing and company capability
      • Subscribe to independent industry research, review published research reports, converse with analysts to obtain information on competitors’ market share, sales and strategies
      • Monitor social networks and product review sites provides information on customers’ attitudes towards competitors and their products
      • Track advertising or news of product launches in industry publications and  analysts reports with information on competitors’ marketing activities
      • Track competitive wins and losses
      • Develop competitive battlecards, presentations and other assets
      • Assist sales with actionable competitive intelligence and strategy to win deals
      • Train sales team and partners on competitive differentiation on an ongoing basis
      • Evangelize CloudBees’ competitive differentiation through internal channels
      • Interface regularly with field sales, Technical field teams and Business Partners
      • Support a global, rapidly expanding, marketing and sales organization to build compelling competitive content
      • Monitor, mine and curate competitive nuggets from independent review sites like G2Crowd, Capterra, Gartner Peer Insights, IT Central Station and TrustRadius
      • Collaborate with the broader Marketing, Sales, Operations, and Development/ Product teams to translate competitive insights into concrete business recommendations
      • Experience working with third parties for activities such as lab validations and product comparison a plus

      What the Role Requires

      • 5+ years of experience in the high tech space in disciplines such as:
        • Competitive Intelligence
        • Product management
        • Product marketing
        • Technical marketing
        • Field or technical sales
        • Account management
      • Demonstrated experience in developing key competitive messages and articulating competitive strategy
      • Performed competitive research and develop solid conclusions and sound recommendations
      • Published whitepapers, best practices, blog posts, competitive comparisons and product datasheets
      • Understanding of Continuous Integration/Continuous Delivery solutions ((Jenkins, Codeship, Gitlab, CircleCI, GoCD, XebiaLabs, TaskTop, etc.)
      • Strong written and verbal communication skills to both technical and non-technical audiences
      • Ability to convey ideas into compelling creative concepts, create impactful written competitive content to convey complex subject matter clearly and accurately

      What You’ll Get 

      • Highly competitive benefits and vacation package 
      • Ability to work for one of the fastest growing companies with some of the most talented people in the industry 
      • Team outings
      • Fun, Hardworking, and Casual Environment
      • Endless Growth Opportunities

      At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

       

       In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.