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  • Software Dev (140)

    • 1 month ago

      On being a Security Engineer at balena

      We maintain a service infrastructure for IoT devices and provide our own device operating system. You will design, develop and deploy security controls and concepts strechting from cloud based applications to systems that run on embedded devices.

      People who are successful engineers are well-rounded generalists and great communicators. They are eager to take responsibility for a project, and are able to make good decisions about the project because they have the context of what's important.

      We don't require engineers to be already familiar with the technologies we use. We are happy to invest in people that showcase a strong understanding of the challenges of building secure distributed systems.

      Responsibilities

      • Actively invest back in our own technology, libraries, and frameworks
      • Be highly motivated to produce great code
      • Understand security best practices and strive to apply them in your work
      • Assist in new security control initiatives
      • Assist with the development and documentation of security architectures and roadmaps
      • Evaluate and address security reports and security problems
      • Design, architect, and own the execution of your projects
      • Ensure the architecture of our distributed system remains cohesive
      • Collaborate, brainstorm, and coordinate work with other balenistas
      • Understand the high-level goals, and thus know how to prioritize your work
      • Work efficiently with a certain amount of ambiguity in the tasks you're executing

      About balena

      Balena provides a software platform that helps developers build, deploy and manage code on connected devices. We brought Docker to embedded GNU/Linux devices in 2013 and have been building our IoT toolkit ever since. We also maintain a variety of successful open source projects including EtcheropenBalenabalenaOS and balenaEngine and made contributions to high-exposure projects such as DockerElectron, and AppImage.

      Our technology is open, standards-based, and proven in production across a wide range of scenarios from drones, 3D printers, point-of-sale devices, tidal turbines, skyscrapers and more. Our investors include DFJ, Aspect Ventures, GE, and Ericsson.

      Balena is a highly distributed, remote-friendly company with a pretty much flat hierarchy. Our organization is adaptive, getting feedback signals from our users and systems. Right now we organize ourselves by projects, which allow us to build complex features and solve big problems, while staying mutable. As a distributed group, we rely on clear communication and the rule of "assume positive intent" to help us work together across time zones, cultures and first languages. Our base of operations is nominally London, though really we are living all over the world: from Barcelona to Bulgaria, Argentina to Vietnam, and many more.

      REQUIREMENTS

      Need to have:

      • Desire to make yourself and others more effective. You'd be bothered by an inefficient process
      • Good understanding of software engineering practices and how to apply them
      • Excellent written communication skills, and fluency in English
      • Self-discipline to take on a project and push it to completion without too much management. You also know when to ask for help
      • Highly organized, able to handle many threads at once, and keep things moving
      • Ability to identify security issues and risks, and develop mitigation plans
      • Strong knowledge of current security threats, trends, and mitigations
      • Knowledge of network and web related protocols (e.g. TCP/IP, HTTP/S, SSH, OAuth2, SAML)

      Nice to have:

      • A sample of your work (URL or attached sample)
      • Contributions to OSS projects (please include a URL)
      • Having worked remotely before
      • Experience with balena as a user
      • Experience with embedded GNU/Linux, anything ranging from personal projects with a Raspberry Pi to commercial or industrial scenarios with custom devices
      • Experience and detailed technical knowledge of security engineering, system and network security, authentication and security protocols, cryptography, and application security

      Make sure to let us know if any of these items apply to you!

      BENEFITS

      • Work with an extremely talented, diverse team
      • Equipment of your choice
      • Remote-friendly
      • Flexible working hours
      • Generous vacation policy
      • Annual company gathering in an international location
      • We send you hardware for side projects!
    • 1 week ago

      Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We're looking for a passionate Android Engineer to join our growing engineering team and build the next wave of mobile applications.

      Fleetio treats mobile as a first-class citizen, and as an Android Engineer, you will be at the forefront of shipping features that directly enhance the lives of customers around the world. You’ll be an active participant in collaborating with design and product teams to grow ideas into features. Our apps are actively being migrated from the Ionic framework to native iOS and Android, which means you will take part in reengineering them from the ground up.

      If you’re passionate about crafting quality code and building beautiful Android applications used by tens of thousands of customers, we would love to hear from you! This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.


      Our team

      • We're hardcore believers in easy-to-use software. Crafting a delightful user experience is hard work, but we welcome the challenge and are looking for team members who share our ambition.
      • We’re a startup that’s in “scale up” mode, meaning we’re past the days of just a couple of people in a small office, but we’re still very much a fast-paced, highly collaborative company.
      • We’re committed to fostering a tight-knit team through various collaboration tools. We place great value on work/life balance and abhor the stereotypical 100 hours/week startup life. We have families and know you do, too.


      What you'll be doing

      • Craft and continuously ship well-tested, maintainable, and efficient Kotlin code
      • Collaborate with product and design to create, design, and incrementally refine features
      • Migrate existing functionality implemented in the Ionic framework to be more sleek, efficient, and performant in native Android
      • Ensure quality in your code with JUnit and UI tests
      • Proactively identify and squash bugs as well as performance issues
      • Take an active role in shaping and defining mobile engineering best practices


      What's in it for you

      • Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
      • Work from our HQ in Birmingham, AL or REMOTELY. 50% of our Engineering Team works remotely and we strive to promote a strong remote working culture.
      • Build mobile apps used daily by tens of thousands of people all around the world. So many different types of companies and organizations operate a fleet each day, and Fleetio is a good fit for most of them (it’s a huge market)

      REQUIREMENTS

      • BS in Computer Science, Engineering, or equivalent real-world experience
      • 2-3 years of experience building and shipping native Android apps
      • Excellent written and verbal communication skills
      • Proficient in crafting quality code in Kotlin (Java is a bonus)
      • Mastery of the Android SDK and mobile-specific fundamentals (networking, multithreading, memory management)
      • Pixel-perfect attention to detail in designing human-centered interfaces using custom views
      • Experienced in consuming and building RESTful APIs (Ruby on Rails, Node, or similar)
      • Committed to utilizing TDD to create JUnit and UI tests
      • Knowledgeable in the current state of the Android platform, deployment, and continuous integration best practices
      • Versed in hybrid mobile applications (Ionic, React Native, NativeScript, etc.)

      BENEFITS

      • 100% coverage of health and dental insurance
      • 401(k) + match
      • Company stock
      • Dependent Care FSA and Medical FSA
      • Generous PTO and 8 company holidays
      • Maternity/Paternity leave
      • Mac laptop, book stipend and professional development funds
      • Health and wellness initiatives
      • Remote working friendly
      • Monthly catered lunches and office snacks
    • Fleetio
      1 week ago

      Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We're looking for a passionate iOS Engineer to join our growing engineering team and build the next wave of mobile applications.

      Fleetio treats mobile as a first-class citizen, and as an iOS Engineer, you will be at the forefront of shipping features that directly enhance the lives of customers around the world. You’ll be an active participant in collaborating with design and product teams to grow ideas into features. Our apps are actively being migrated from the Ionic framework to native iOS and Android, which means you will take part in reengineering them from the ground up.

      If you’re passionate about crafting quality code and building beautiful iOS applications used by tens of thousands of customers, we would love to hear from you! This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.


      Our team

      • We're hardcore believers in easy-to-use software. Crafting a delightful user experience is hard work, but we welcome the challenge and are looking for team members who share our ambition.
      • We’re a startup that’s in “scale up” mode, meaning we’re past the days of just a couple of people in a small office, but we’re still very much a fast-paced, highly collaborative company.
      • We’re committed to fostering a tight-knit team through various collaboration tools. We place great value on work/life balance and abhor the stereotypical 100 hours/week startup life. We have families and know you do, too.


      What you'll be doing

      • Craft and continuously ship well-tested, maintainable, and efficient Swift code
      • Collaborate with product and design to create, design, and incrementally refine features
      • Migrate existing functionality implemented in the Ionic framework to be more sleek, efficient, and performant in native iOS
      • Ensure quality in your code with unit and UI tests
      • Proactively identify and squash bugs as well as performance issues
      • Take an active role in shaping and defining mobile engineering best practices


      What's in it for you

      • Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
      • Work from our HQ in Birmingham, AL or REMOTELY. 50% of our Engineering Team works remotely and we strive to promote a strong remote working culture.
      • Build mobile apps used daily by tens of thousands of people all around the world. So many different types of companies and organizations operate a fleet each day, and Fleetio is a good fit for most of them (it’s a huge market).

      REQUIREMENTS

      • BS in Computer Science, Engineering, or equivalent real-world experience
      • 2-3 years of experience building and shipping native iOS apps
      • Excellent written and verbal communication skills
      • Proficient in crafting quality code in Swift (Objective-C is a bonus)
      • Mastery of the iOS SDK and mobile-specific fundamentals (networking, multithreading, memory management)
      • Pixel-perfect attention to detail in designing human-centered interfaces with UIKit
      • Experienced in consuming and building RESTful APIs (Ruby on Rails, Node, or similar)
      • Committed to utilizing TDD to create unit and UI tests
      • Knowledgeable in the current state of the iOS ecosystem, deployment, and continuous integration best practices
      • Versed in hybrid mobile applications (Ionic, React Native, NativeScript, etc.)

      BENEFITS

      • 100% coverage of health and dental insurance
      • 401(k) + match
      • Company stock
      • Dependent Care FSA and Medical FSA
      • Generous PTO and 8 company holidays
      • Maternity/Paternity leave
      • Mac laptop, book stipend and professional development funds
      • Health and wellness initiatives
      • Remote working friendly
      • Monthly catered lunches and office snacks
    • Fleetio is a modern software platform that helps thousands of organizations around the world manage a fleet. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We're looking for a Senior Full Stack Rails Engineer to join our growing engineering team of 9 and help us build amazing features.


      WHAT YOU’LL BE DOING

      Your work will be heavily focused toward high level, high impact areas. You’ll work closely with Product Managers and Designers to plan, design, and implement some of our more complex features while keeping our UI fresh and modern. You’ll have a strong voice in the development and planning processes, so past senior level experience is key.

      We work in weekly sprints and use Pivotal Tracker to keep things organized. While we keep meetings to a minimum, our remote team is heavily collaborative and takes advantage of modern tools such as Slack, Google Drive, and Hangouts to stay in touch.

      Our stack includes Ruby/Rails, AngularJS, Bootstrap, Postgres and Heroku. We’re currently on Rails 5 and strive to keep our frameworks and libraries up to date.

      This is a position we consider essential to the company’s success. Be sure to mention coffee in your cover letter so we know you actually read this.


      WHAT'S IN IT FOR YOU

      • Be a part of an incredible team of “A” players who go above and beyond to make Fleetio a successful company. We’re a customer-centric team with a great product, excellent support, and countless happy customers.
      • Work from our HQ in Birmingham, AL or REMOTELY. 50% of our Engineering Team works remotely and we strive to promote a strong remote working culture.
      • Build software used by people all around the world. So many different types of companies and organizations operate a fleet each day, and Fleetio is a good fit for most of them (it’s a huge market).


      OUR TEAM

      We're hardcore believers in easy-to-use software. Crafting a delightful user experience is hard work, but we welcome the challenge and are looking for team members who share our ambition.

      We’re a startup that’s in “scale up” mode, meaning we’re past the days of just a couple of people in a small office, but we’re still very much a fast-paced, highly collaborative company.

      We’re committed to fostering a tight-knit team through various collaboration tools. We place great value on work/life balance and abhor the stereotypical 100 hour/week startup life. We have families and know you do, too.

      Check out our careers page for a fun video and more information about working at Fleetio: https://www.fleetio.com/careers

      REQUIREMENTS

      • 5+ years of Ruby/Rails experience or similar frameworks
      • Deep understanding of relational databases
      • 3+ years experience in front end frameworks such as Angular, React, Backbone
      • Expert knowledge of modern UI/UX
      • Master of frontend web technologies: HTML, CSS, JavaScript, REST APIs, JSON, Ajax, etc.
      • Knowledge of extension languages like HAML, SASS, CoffeeScript
      • Understanding of the balance between scrappiness and long-term code maintainability
      • Compelled to make things look beautiful and work flawlessly
      • Level up if you know a thing or two about cars and engines

      BENEFITS

      • 100% coverage of health and dental insurance
      • 401(k) + match
      • Company stock
      • Dependent Care FSA and Medical FSA
      • Generous PTO and 8 company holidays
      • Maternity/Paternity leave
      • Mac laptop, book stipend and professional development funds
      • Health and wellness initiatives
      • Remote working friendly
      • Monthly catered lunches and office snacks
    • Conductor
      2 weeks ago

      DevOps Engineer

      Does playing an instrumental role in helping the M&E industry render their motion pictures across thousands of cloud-based VMs, 100s of thousands CPUs, and petabytes of data sounds exciting to you? Our small, distributed, fun team is looking for an enthusiastic DevOps Engineer to join us in crafting an indispensable part of the content creation toolset. We built the world’s largest visual effects rendering farm, used for productions such as Deadpool, Game of Thrones, Stranger Things and Welcome to Marwen, and we need your help building our next generation backend services and APIs!

       

      What to expect:

      • In your first 30 days: you’ll contribute to our Terraform modules to support our new and existing projects.

      • In your first 6 months: you’ll have migrated our entire cloud infrastructure to infrastructure-as-code as Terraform modules, and you will play a critical role in helping us schedule workloads across multiple cloud providers. You’ll also have improved the observability of our services.

      • By the end of your first year: you’ll own our multi-cloud infrastructure. If you are interested in management, you’ll help hire and build a DevOps team, or continue working as a high-impact individual contributor in a growing DevOps team.

       

      Required skills/characteristics:

      • Ability to work effectively and collaboratively from your home office.

      • Strongly motivated by opportunities to positively impact the direction of the company and product.

      • Proficient in architecting cloud-native architectures.

      • Enjoys the challenge of a heterogeneous environment, such as supporting IaaS, PaaS and Serverless computing.

      • Proven experience automating infrastructure using techniques such as configuration management and infrastructure-as-code, using tools such as Ansible, Packer, Terraform or CloudFormation.

      • Familiar with one or several cloud platforms: AWS, GCP, and/or Azure.

      • Familiar with Continuous Integration and Automated Testing.

      Additional desired experience:

      • Familiar with cloud VPC networking and peering, and NAT gateways.

      • Familiar with IAM and defining scoped access for applications and developers.

      • Familiar with one of the leading container orchestrators: Kubernetes, Nomad, and/or ECS.

      • Security conscious and strives for all services to be continuously integrated and deployed, with zero down time.

      • Developed or integrated with analytics, billing and user management systems.

       

      Interview process:

      • Casual video chat conversation with our Director of Engineering (30 minutes on Google Hangouts.)

      • Take-home project, scoped to take less than 2 hours.

      • Follow-up technical video chat conversation with our Director of Engineering (60 minutes on Google Hangouts.)

      • Casual video chat conversation with one or more of our engineers (60 minutes on Google Hangouts.)

      • Casual video chat conversation with our CEO (30 minutes on Google Hangouts.)

      Do you want to be influential in the future of M&E cloud-based services? If yes, we want to hear from you!

    • About Jerry.ai:

      Think insurance shopping is painful and time-consuming? We thought so too. That is why we built jerry.ai to create the easiest experience for our users. Enabled by disruptive technologies, jerry.ai aims for the one-click user experience in financial product offerings which traditionally requires users to fill out long forms.

      Based in Silicon Valley, we are looking for engineering talent to join our team in Canada. We are backed by Y Combinator, SV Angel, Funders Club, and many other prominent Silicon Valley Investors. Jerry.ai is founded by serial entrepreneurs who previously built and scaled YourMechanic (“Uber for car repair,” the nation’s largest on-demand car repair site).

      About the role:

      We are looking for experienced software engineers who love tackling convoluted problems and coming up with clean, stable solutions that scale. The ideal candidate would be someone who has a genuine passion for designing and implementing elegant software solutions. They would also be intimately familiar (and up to date) with their development ecosystem for making sound decisions when it comes to choosing the right tool or library for the job. We expect our senior engineers to be able to contribute across the entire product stack, as well as collectively oversee the integrity of the codebase.

      Our technical stack:

      • Javascript (with Flow) codebase: NodeJS (Express), React, React Native
      • GraphQL API (no REST)
      • PostgreSQL DB (transactional)
      • ClickHouse (columnar DB for data warehousing)
      • Redis (session storage, task queue management)
      • Sequelize ORM (exploring Prisma as a potential replacement)
      • Jest test runner
      • Infrastructure: Docker images orchestrated with Kubernetes, Ksonnet. Currently all hosted on AWS.

      Technical requirements:

      • B.S. degree in Computer Science or related discipline.
      • 4+ years of experience as professional software engineer.
      • Strong software development fundamentals (data structures, algorithms, etc.).
      • Expert level familiarity with modern Javascript (ES6+: Classes, modules, arrow functions, async/await, destructuring, etc.).
      • Intimate knowledge of JS ecosystem (tooling, libraries, etc.).
      • Expert level familiarity with React (web frontend, server-side rendering, and React Native on mobile platforms).
      • Knowledge of good practices, preferred design patterns, and writing idiomatic Javascript code.
      • Deep understanding of performance implications and scalability of code.
      • Keenness for writing good, meaningful tests and maintaining thorough test coverage.
      • Experience with large, complex code bases and know how to maintain them.
      • Experience with GraphQL and Apollo a big plus.

      Responsibilities:

      • Lead design and development of projects, either independently or in a team.
      • Assist with recruitment, interviewing, and hiring new team members.
      • Provide mentorship to junior team members and participate in design decisions.
      • Be the gatekeeper of the codebase and ensure that it stays stable, readable, and free of technical debt.

      Location:

      • Toronto, Markham
      • Remote possible
    • sketchdeck (US)
      4 weeks ago
      Work remotely or from their office in San Jose, CA! 
      • Company: SketchDeck
      • Industry: Graphic Design / Software
      • Title: Senior Full Stack Engineer
      • Base salary range: $100k to $150k depending on experience and location
      • Location: Remote or San Jose, CA
      • Reports to: Head of Engineering
      • Direct reports: None
      • Type: Full-time. W-2 or 1099
      • Equity plans for the right candidates!

      Responsibilities
      • Plan, implement, test, and ship new features
      • Troubleshoot and resolve bugs
      • Architect and deploy new infrastructure
      • Investigate performance issues and execute optimizations
      • Keep abreast of latest technologies that may be useful
      • Collaboratively analyze new technology proposals

       Travel 
      • 5-10% 

      Requirements
      • 5+ years of experience building complex web applications
      • Strong proficiency in JavaScript, JavaScript Frameworks, CSS/SCSS, HTML, and SQL
      • Solid understanding of object-oriented programming
      • Familiarity with concepts of MVC, Mocking, ORM, and RESTful
      • Understanding of design principles behind a scalable application
      • A desire to reduce operational overhead wherever possible
      • Implementation of automated testing platforms and unit tests
      • Proficiency in Git and GitHub
      • Familiarity with AWS and its various tools
      • Familiarity with continuous integration

      Preferred
      • Experience with document store database  
      • Experience with Node.js 
      • Experience with Angular 
      • Experience with Coffeescript, Google Firebase, Amazon SQS, Algolia, Periscope Data
      • Prior startup / small company experience
      • Prior experience working for a Marketing or Graphic Design company
      • MBA
      • 8+ years of experience

      Benefits
      • Competitive startup salary
      • Generous Benefits Package and Healthcare Coverage
      • Computer hardware of your choice
      • Annual retreat
      • Supportive, egoless culture
    • We are looking for experienced software developers who love tackling convoluted problems and coming up with clean, stable solutions that scale. The ideal candidate would be someone who has a genuine passion for designing and implementing elegant software solutions. They would also be intimately familiar (and up to date) with their development ecosystem for making sound decisions when it comes to choosing the right tool or library for the job. We expect our senior engineers to be able to contribute across the entire product stack, as well as collectively oversee the integrity of the codebase.

      Our technical stack:

      • Javascript (with Flow) codebase: NodeJS (Express), React, React Native
      • GraphQL API (no REST)
      • PostgreSQL DB (transactional)
      • ClickHouse (columnar DB for data warehousing)
      • Redis (session storage, task queue management)
      • Sequelize ORM (exploring Prisma as a potential replacement)
      • Jest test runner
      • Infrastructure: Docker images orchestrated with Kubernetes, Ksonnet. Currently all hosted on AWS.

      Technical requirements:

      • B.S. degree in Computer Science or related discipline.
      • 4+ years of experience as professional software engineer.
      • Strong software development fundamentals (data structures, algorithms, etc.).
      • Expert level familiarity with modern Javascript (ES6+: Classes, modules, arrow functions, async/await, destructuring, etc.).
      • Intimate knowledge of JS ecosystem (tooling, libraries, etc.).
      • Expert level familiarity with React (web frontend, server-side rendering, and React Native on mobile platforms).
      • Knowledge of good practices, preferred design patterns, and writing idiomatic Javascript code.
      • Deep understanding of performance implications and scalability of code.
      • Keenness for writing good, meaningful tests and maintaining thorough test coverage.
      • Experience with large, complex code bases and know how to maintain them.
      • Experience with GraphQL and Apollo a big plus.
      • Proficiency in English.

      Responsibilities:

      • Lead design and development of projects, either independently or in a team.
      • Assist with recruitment, interviewing, and hiring new team members.
      • Provide mentorship to junior team members and participate in design decisions.
      • Be the gatekeeper of the codebase and ensure that it stays stable, readable, and free of technical debt.
    • Help Scout (4+ hours of overlap time with Boston, MA(9AM - 6PM ET).)
      2 months ago
      PHP is at the heart of Help Scout’s web app-- it touches nearly everything we do. Your work will empower over 9,000 businesses around the world to provide great customer service, and will support other senior engineers on your team.

      Tools we use:

      • PHP 7.x
      • Lumen, Laravel, Symfony Console, and a custom PHP framework with League components
      • MySQL, PostgreSQL, and MongoDB
      • RabbitMQ
      • Redis
      • React & Redux, Backbone & Marionette
      • Webpack, Babel, ES6, and Pusher
      • Modular and functional CSS with Help Scout Seed
      • Component-based design systems with Help Scout Blue

      About the role

      • Our engineering organization is just over forty people, around half the company. You will join a small cross-functional crew that includes product management, designers, JavaScript, quality and other PHP engineers.  Everyone on the team is a senior professional in their craft. 
      • On a typical day you may help a customer with an issue, work on a new feature, create a third party integration or enhance back-end tools. On any given project, you will be communicating with internal APIs, integrating with 3rd party services, optimizing processes using Redis, RabbitMQ and various AWS services, and wrapping it all up in support of a React or Backbone/Marionette front end.
      • Our engineering teams work in two-week iterations, communicate mostly via Slack and are committed to remote, agile development. When you are ready, you’ll create and send a pull request with test cases and tag your team for review.  The team pair as needed over video or screen-sharing sessions.
      • We have invested heavily in local Docker development and AWS-based continuous integration and delivery so you can get setup fast.  Any development branch can be easily tested on environments that closely match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
      • Your team performs engineering support when a question can’t be answered by our top-notch support team. We’ll get you up-to-speed with engineering support so you can help our customers and improve the product along the way.
      • Everything is secondary to the customer experience. We expect you to have a keen sense of how your code could be changed to positively impact their experience in terms of performance, security, privacy and usability.
      • You'll be working with product people that challenge you to get better every day. The founders are technical and committed to creating a magical experience for customers. You'll deploy work that moves the needle for businesses around the world.

      About you

      • You are very experienced with modern PHP development practices and open source frameworks. You’ve engineered other SaaS projects at scale and feel confident solving difficult problems.  You are comfortable designing elegant solutions that degrade gracefully when faced with extreme load or stress.  You view“best practices” as a starting point for critical thinking, rather than a dogma to follow. 
      • You have modern JavaScript skills including frameworks and can utilize them when needed. If you have worked with React/Redux or Backbone/Marionette, that is great, but it is not required. We can help you pick it up.
      • Your code is not only reliable and performant for customers, but can be read, maintained and understood easily by other engineers on your team. The Zen of Python resonates with you for any language.
      • You believe in writing unit and integration tests and have at least tried TDD. You like owning the quality of the code you write — QA doesn’t mean throwing it over the wall for someone else to test. You understand that some things are too costly to automate and must be manually tested to get it right. 
      • You take pride in your work and ownership of the solutions you build. When a team member or customer is in need, you feel a sense of urgency to understand their pain and thoughtfully help.
      • You are curious and constantly learning. Believing that“a rising tide lifts all ships,” you make everyone around you better sharing what you have learned and looking for ways to improve both yourself and the team.  
      • You enjoy the finish work and detail required to deliver a rich product with exceptional UX. From UI interactions to handling important edge cases, you take satisfaction in delivering a solid experience that delights the users, adds value to the business, and lasts over time.
      • You are a humble professional who wants to be challenged by the work and not the workload. You are willing to ask for help when necessary and unafraid to say,“I don’t know.” 
      • You are proactive about solving problems and improving things. You take the initiative to build tools and processes that will help everyone.  You leave things better than you found them.
      • You are an excellent communicator who can write and speak with empathy for our customers and team. You can easily communicate complex ideas to both technical and non-technical audiences. Clear communication is super important in a remote culture like ours.
      • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work/management style to be remote-friendly.
      • You can work anywhere in the world as long as you have 4+ hours of overlap time with Boston, MA(9AM - 6PM ET).

      Benefits

      • Competitive Salary - We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well. The formula we use to calculate all salaries is public to employees and is improved upon regularly.
      • Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we offer a healthcare stipend.
      • Long-term/Short-term Disability Insurance & Life Insurance - We cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance. You also have the option to purchase supplementary life insurance through our provider. (currently US only)
      • Flexible vacation - Take time off when you need it, we trust you.
      • Paid parental leave, including adoption and foster care - 12 weeks for primary caretaker and 4 weeks for secondary caretaker.
      • 401k with 1% match - via Betterment for Business (currently US only)
      • Personal Development stipend - Up to $1,800 per year to improve your craft
      • Great tools - Each employee will be provided with a Mac laptop and 27'' display (or equivalent equipment of choice).
      • Home Office Stipend - You'll also receive $1,000 to spend on outfitting your home office, as well as up to $350 a month to rent a co-working space if you like.
      • Complete transparency - Everyone has full access to business metrics and financial information about the company.
      About Us
       
      Help Scout is made by roughly 80 people in 40+ cities around the world, all with a passion for excellence in their craft. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.
       
      Since launching in April of 2011, Help Scout now powers 9,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.
       
      Designed to go the distance
       
      Our mission is to foster the world’s customer-centric businesses by providing tools that serve customers in the most human, helpful way. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.
       
      We’re builders without borders
       
      Our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.
       
      Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life harmony seriously, too, as we want every career at Help Scout to be a long and satisfying one.
       
      Diversity & Inclusion
      We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
    • REQUIREMENTS


      * B.S. in Computer Science or equivalent experience followed by 5+ years work experience in using SQL and databases in a business environment

      * Expertise in Data Visualization

      * Experience with LookML (Looker) will be an advantage

      * Deep experience in the latest libraries and programming techniques

      * Familiar with SQL/NoSQL databases like MongoDB and their declarative query languages

      * Knowledge in using BI Analytics and related technologies


      WHO YOU ARE


      * You have accomplishments that showcase your capabilities by their success and technical depth.

      * You own new features from idea to completion.

      * Work well with a core team to design and execute major new features.

      * Enjoy contributing to a fast moving exciting project

      * Strong communicator and fluent in English with excellent written and verbal communication skills.

      * Thrive and excel in our diverse, distributed and agile team environment


      Our Benefits
      We know that people do their best work when they’re taken care of. So we make sure to offer great benefits.

      • Competitive Vacation Package

      • Annual Financial Allowance for YOUR development

      • Flexible Family Leave

      • Clevertech Gives Back Program

      • Clevertech U (Leadership Program, Habit Building, New Skills Training)

      • Clevertech Swag

      • Strong Clevertech Community



      How We Work
      Why do people join Clevertech? To make an impact. To grow themselves. To be surrounded by developers who they can learn from. We are truly excited to be creating waves in an industry under transformation.

      True innovation comes from an exchange of knowledge across all of our teams. To put people on the path for success, we nurture a culture built on trust, collaboration, and personal growth. You will work in small feature-based cross-functional teams and be empowered to take ownership.

      We make a point of constantly evolving our experience and skills. We value diverse perspectives and fostering personal growth by challenging everyone to push beyond our comfort level and try something new.

      The result? We produce meaningful work


      Getting Hired
      We hire people from a variety of backgrounds who are respectful, collaborative, and introspective. Members of the tech team, for example, come from diverse backgrounds having worked as copy editors, graphic designers, and photographers prior to joining Clevertech.

      Our hiring process focuses not only on your skills but also on your professional and personal ambitions. We want to get to know you. We put a lot of thought into the interview process in order to get a holistic understanding of you while being mindful of your time. You will solve problems derived from the work we do on a daily basis followed by thoughtful discussions around potential fit. Whatever the outcome, we want you to have a great candidate experience.


      Want to learn more about Clevertech and the team? Check out clevertech.careers.

      Clevertech Culture Video


    • Hi there!

      We're looking for a Senior Frontend Engineer to join the engineering team at Zapier. Want to create a simple product that allows anyone to do complex, incredible things with the world's APIs? Then keep reading!

      We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

      Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      Even though our job description may seem like we're looking for a specific candidate, the role inevitably ends up tailored to the person who applies and joins. Regardless of how well you feel you fit our description, we encourage you to apply if:

      You care deeply about improving frontend technology so our customers can have a great experience using our product.

      About You

      You love code. You love to take raw ideas and build great products with JavaScript, HTML, and CSS. You know JavaScript is imperfect, but you embrace its functional side and genuinely enjoy coding with it. You might like to talk about obscure computer science topics, but really, you just want to write simple code and ship new products and features to customers (or improve existing ones).

      You love great UX. You spend most of your time coding, but you also have an eye for great design and a feel for great UX. Maybe you were once a designer (or still are) or maybe your creative outlet has always been the code. Either way, you care about more than just the code.

      You love learning new things. You love researching new tech and driving forward with the implementation details. Your focus is on frontend JavaScript code, but you can dig in wherever needed. Python, CSS, build tools, shell scripts, you name it. If you don't already know it, you're ready to learn it.

      You can balance lots of concerns. Frontend apps have to take into account performance (using networks and devices that we can't control), customer demands, A/B tests, UX research, code quality, a rapidly changing ecosystem of languages and modules, and the list goes on. And we actually want to ship things too! You can balance those demands without getting overwhelmed and keep the needle moving forward.

      You love helping others. You love sharing knowledge with the rest of your team, building shared tooling for other engineers, giving back to the open-source community, and directly helping customers.

       

      Things You Might Do

      Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

      • Research, guide, and execute frontend architecture changes, including but by no means limited to GraphQL, server-side React rendering, and Flow typing.
      • Build reusable React components with modular CSS, manage data on the client with Redux and GraphQL, and test everything with Jest.
      • Measure and resolve performance bottlenecks, using tools like Chrome DevTools, Lighthouse, WebPagetest, or custom tooling.
      • Refactor or improve existing code. We've migrated most of our frontend to React, but we still have some Backbone code to clean up. And we constantly find ways to improve all of our JavaScript code.
      • Work closely with our product, design, and UX teams to create amazing and intuitive experiences that make it effortless to connect different apps together.
      • Help put tools, processes, and documentation in place to improve our code quality.
      • Review code written by other team members or other teams.
      • Ship to hundreds of thousands of users every day while having lots of autonomy in terms of code and feature ownership.
      • Work with complex and varied data structures (APIs can be a little, uh, eccentric).
      • Help out with our Python backend or Node-based developer platform.
      • Share what you know and learn either one-on-one or with lightning talks to the group.
      • Give back to the community via open source and blog posts.
      • Experiment: this is a startup so everything can change as we experiment with doing more custom partnership work
      • As a part of Zapier's all-hands philosophy, help customers via support to ensure they have the best experience possible.

      You’ll also have the opportunity to specialize in a variety of areas of the Zapier codebase, including core product or platform development. Focusing on a specialization will not limit your area for growth at Zapier as each engineer brings a unique perspective and can contribute differently in all areas. We encourage participation and will frequently have engineers contribute across teams to assist in projects.

      About Zapier

      For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

      We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

      We believe that with the right tools, you can have big impact with less hassle.

      We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

      We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

      The Whole Package

      Location: Planet Earth.

      If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 100+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

      Compensation:

      • Competitive salary (we don't use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

       

      How To Apply

      We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

      After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

      Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

      Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

      Apply Here
    • Sourcegraph
      2 weeks ago

      About us

      At Sourcegraph, we are building a better, smarter foundation for software development. The innovations of the future will all rely on code and by empowering software developers today, we can bring the future sooner. You can learn more about our mission by reading our our master plan.

      Our product (code search, code intelligence, browser extensions, etc.) is open source, and is already deployed to paying customers with small and large engineering organizations across the world. Visit our homepage to learn why companies use Sourcegraph.

      You can see all the progress that we have made by visiting our blog, and all the exciting things that we are working on by checking out our product roadmap.

      Benefits

      In addition to competitive pay and equity, we provide many benefits to keep you happy, healthy, and productive.

      About the role

      You will:

      • Help build Sourcegraph, a multi-tier application (web, CLI, browser extensions, API, data stores, services) written primarily in TypeScript (frontend) and Go (backend).
      • Have the freedom to creatively tackle various CS challenges while building products and infrastructure that are fundamental to the growth and success of the business.
      • Have the opportunity to interact directly with our customers to help them deploy/configure our software, and solve issues that they encounter.
      • Plan your own work each month based on company goals and customer feedback.
      • Publish blog posts and give conference talks about your work at Sourcegraph.

      As a senior member of the team, you will:

      • Help set the technical direction of various projects.
      • Mentor and teach other team members.

      Take a look at our public near-term product roadmap for examples of projects you could work on at Sourcegraph.

      Ideal candidates have

      • A track record of delivering high-quality products with attention to scalability and UX.
      • Strong web/JavaScript/TypeScript/Go fundamentals.
      • Experience working with APIs and distributed systems.
      • Passion for the craft of software development and good engineering practices.

      Interview process

      1. You apply here.
      2. We set up a 30 minute call to chat with you about Sourcegraph to find out what you are looking for in your next role.
      3. We give you a take home coding assignment which won't take you more than 2 hours to finish.
      4. We schedule a few more hours of technical and non-technical interviews. We're happy to fly you out to our San Francisco office, or conduct the remaining interviews over video chat, whatever works best for you.
      5. We check your references.
      6. We make you a job offer.

      We also expect you to be interviewing us too, so ask us any questions you have along the way.

      If you aren't ready to start interviewing, but are interested to stop by our San Francisco office to meet the team, let us know!

      Sourcegraph is an equal opportunity workplace; we embrace diversity and welcome people from all backgrounds and communities.


    • Heetch is a mobility app with a simple mission: we want people to enjoy going out.
      Every night and every day, our drivers are doing their best to make their rides unforgettable and friendly!
      We are focused on young people's expectations and are competing within a fast-paced market.
       
      The service was launched in Paris on September 2013 and has been growing since then, with thousands of rides every night in France, Belgium and Morocco.
      With more than 1 million users in Europe, we are proud to be one of the fastest French growing startups!
       
      Delivery Platform Team @Heetch
       
      The Delivery Platform team's mission is to provide a fast, reliable and scalable continuous delivery platform to support the growth of all Heetch engineering teams.
       
      Our platform and tools are used by developers every day and, empower them by reducing the time to market of a feature, from the time we have an idea, to the time a feature is available to all our passengers and drivers.
      The platform is written in Golang, built with Drone.io and powers hundreds of Go/Elixir microservices on top of Docker.
       
      Our Values
       
      • Move smart: We measure everything, and employ tools and standards to ship code quickly and safely (continuous integration, code review, automated testing).
      • Distribute knowledge: We want to scale our team to a point where our contributions do not stop at the company code base. We believe in the Open Source culture and communication with the outside world.
      • Unity makes strength: Moving people from A to B is not as easy as it sounds but, we always keep calm and support each other.
      • Always improve: we value personal progress and want you to look back proudly on what you’ve done.
      • Ship small but often: We consistently deliver value to developers to avoid building up frustration caused by long development cycle
      • Automate all the things: We think that most maintenance and manual actions can be automated to reduce friction, mistakes and offers a better scaling of the delivery pipeline.
      • Strong ownership: Our team has a broad scope of responsibilities and internal customers whom we want to serve to the best of our ability.
       
      Your role
       
      By joining the team, you'll be in charge of leading its technical vision and creating the best platform for all Heetch engineers.
       
      You will build efficient tooling, share technical knowledge and always look forward to improving our technical stack. This is achieved by taking a transversal approach, which consists in:
      • working hand in hand on a regular basis with every team
      • enabling the team to gather strong feedbacks on where productivity or reliability can be improved
       
      What do you need?
       
      • Experience as a technical lead with evidence of successful delivery of solutions at scale
      • Ability to collaborate and communicate on a global scale with other teams to help figure out gaps in our tooling and infrastructure and help drive solutions
      • Strong experience with Go in production
      • Production experience working with microservices
      • Familiarity with continuous integration systems and concepts
      • Experience with Docker in production
       
      Bonus points
       
      • Experience with Mesos and Kubernetes
      • Experience in the DevSecOps space
      • Exposure to Drone.io
       
      What will you do?
       
      • Lead the technical vision of the team and contribute to building its foundations
      • Keep a laser focus on other engineering teams' productivity, efficiency, and reliability
      • Build highly scalable backend systems that power Heetch' continuous delivery platform
      • Collaborate actively with a wide mix of infrastructure engineers, backend engineers, data engineers, and mobile engineers, to figure out the most impacting solutions to build
      • Work from the infrastructure layer to the application layer to help us build a system that processes hundreds of build jobs a day
      • Deliver love and happiness to other developers ?
       
      Perks
       
      • Stocks
      • Paid conference attendance/travel
      • Heetch credits
      • A Spotify subscription
      • Code retreats and company retreats
      • Travel budget (visit your remote co-workers and our offices)
       
      Hiring process:
       
      • Non technical interview with the Engineering Manager of your potential team (1h30)
      • Take home assignment (~5 days deadline)
      • Interview with your future teammates (1h)
      • Day on site (Paris) to meet your future stakeholders
       
       
      Check out our Engineering Blog and follow our twitter :)
      You can also have a look at our open-source projects and contributions here
       
      Heetch SAS is collecting your personal data (identity, contact details, academic background, professional experience and optionally a covering letter) for the processing of your application to our job offer, based on your consent.
       
      Your personal data will only be accessible to our hiring team, our co-founders, and the manager of the position you are applying to. In addition, data are stored by our processor in order to use its applications tracking system. Your data may be stored outside of the EU/EEA but are protected by appropriated safeguards.
      Your data are stored for a maximum duration of two years. If we do not reply to your application, you allow us to store your data during this term in order to potentially contact you for another position within our company or affiliates and subsidiaries.
       
      You have a right to access to your data, to rectify them, under some conditions to erase them, and to limit the processing. Also, you have a right of portability on your data. In addition, you may revoke your consent and we shall stop processing your data. Eventually, you have a right to define directives about the fate of your data if your death should occur.
      For more information about your rights, please see our privacy policy.
    • 1 month ago
      We’re looking for a Back End Engineer to join the engineering team at Zapier. Want to create a simple product that allows anyone to do complex, incredible things with the world’s APIs? Then keep reading! We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you’ll take the leap of faith and apply. Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We skew heavily towards candidates who have professional experience with Python. If you have none, or it has been a long time since you worked in Python, you can still apply, but know you’ll be ranked against candidates with current experience. About You You love building new things. Your work could be on our workflow engine, the editor that our customers use to build their Zaps, our platform where partners build their integrations, or any number of areas in between. You’ll have a primary focus on backend development in Python, though may need to jump into the frontend from time to time. Zapier is built on Django, React, node.js and AWS. We use modern tools, which means you’ll have the opportunity to work with software like Memcached, RabbitMQ, Zookeeper, Docker, Redis, Jenkins, Puppet, Ansible and much more. You have worked with teams before on large Python projects.You’re also familiar with frameworks like Django and React You understand how to design systems in a distributed manner across hundreds (and even thousands) of servers – we handle 100s of millions of API calls every week and are growing fast. You love shipping to customers. Your engineering projects will focus on understanding customers’ needs and translating those needs from product specifications into functional, production ready code. You’ll have the opportunity to ship code daily that will be used by millions of people. You love doing things efficiently. At Zapier, we believe in “Don’t be a Robot, Build the Robot.” We build systems and processes that let us scale our impact to be larger than ourselves. You love learning. Engineering is an ever-evolving world. You enjoy playing with new tech and exploring areas that you might not have experience with yet. You love to set your own course. You will have a team meeting and a one-on-one meeting every week where you can help direct the course of your projects. You’ll have a direct impact on what we work on next. Things You Might Do Zapier is a small, fast-growing, and remote-first company, so you’ll likely get experience on many different projects across the organization. That said, here are some things you’ll probably do:
      • Help scale a fast-growing and unique system – our workflow engine connects with thousands of APIs across thousands of servers
      • Plan and build product features – directly impact how our customers can be more productive
      • Improve our developer platform – directly impact the way partner devs add their apps to Zapier
      • Ship code to millions of users every week
      • Work with hundreds of different API integrations
      • Give back to the community via open source and blog posts
      • Experiment: this is a startup so everything can change
      • As a part of Zapier’s all-hands philosophy, help customers via support to ensure they have the best experience possible.
      You’ll also have the opportunity to specialize in a variety of areas of the Zapier codebase, including core product or platform development. Focusing on a specialization will not limit your area for growth at Zapier as each engineer brings a unique perspective and can contribute differently in all areas. We encourage participation and will frequently have engineers contribute across teams to assist in projects. About Zapier For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love. We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing. We believe that with the right tools, you can have big impact with less hassle. We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done. We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct. The Whole Package Location: Planet Earth. If you want to work remote, that’s great. If you want to work near others, that’s cool too. Our team of 200+ is distributed because it lets us work with the best people. You don’t have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere. Compensation:
      • Competitive salary (we don’t use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We’ll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn’t a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you’ll constantly get to interact with people from these great companies
      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.
    • Heetch is a mobility app with a simple mission: we want people to enjoy going out.
      Every night and every day, our drivers are doing their best to make their rides unforgettable and friendly!
      We are focused on young people's expectations and are competing within a fast-paced market.
       
      The service was launched in Paris on September 2013 and has been growing since then, with thousands of rides every night in France, Belgium and Morocco.
      With more than 1 million users in Europe, we are proud to be one of the fastest French growing startups!
       
      Driver Growth @Heetch
       
      We're a thoughtful, talented, full stack and distributed product team of backend, mobile, frontend and QA engineers, as well as product managers and product designers. We're responsible for the acquisition, engagement, and retention of all our drivers ?.
      Our multi-disciplined team allows us to work autonomously across the realms of our scope. This means we own our roadmap entirely, and we empower each team member to contribute and influence what we work on and how.
       
      Our mission is quite simple; Deliver Driver happiness and ensure they get the optimum experience that they deserve. Drivers use and rely on the products we build every single day to earn a living. This is a responsibility that we hold dear and do not take for granted.
       
      SRE within Driver Growth
       
      Our infrastructure receives 2.5 millions of events per day and processes 100M of API requests. We also serve over a dozen thousand rides, have a Driver signup funnel with 50 separate Data fields and process hundred of gigabytes of log and interaction data daily. Our team owns upwards of 20 microservices on top of Elixir, Kafka and Docker, and are focussing our efforts on adding to this number as we extract from our legacy codebase.
       
      To put it simply; The services we support and the code we produce are critical to the business. Be it a potential driver going through our acquisition funnel, an active driver entering our marketplace or a driver viewing their earnings and account details to name but a few, the impact our backend engineers have on the business as a whole is enormous.
       
      Team Values
      • Transparency: We discuss everything openly within the team. Our speak up culture is strong.
      • Remote first: Our team is fully distributed, and we work hard at that, but feel free to work from any of our offices in Paris, London, Brussels or Casablanca.
      • The courage to fail: We celebrate the wins, but more importantly we're not afraid to fail, we always learn and go again.
      • Team unity: No one is left behind.
      • Code quality: It's not software without tests.
       
      Your role
      In this role, you'll be in charge of building the tools and systems that every backend engineer in the Driver Growth team uses to develop, scale, understand, and monitor their operations.
      You will dive deep into gnarly operational issues; from the software, systems, automation, and process perspectives, and, you will work with our production services throughout their entire life cycle, from design and architecture, through implementation, deployment, and sustaining operations.
       
      What will you do?
      • Build tools and infrastructure to make the team iterate faster without overthinking about the core infrastructure.
      • Partner with fellow backend engineers to architect and build mission-critical systems that can stand the test of scale and availability, while limiting operational overhead.
      • Perform deep dives into both systemic and latent reliability issues; partner with software and SRE engineers across the organization to produce and roll out fixes.
      • Design, build & support systems to detect, alert and remediate or escalate on the team' platform.
      • Contribute to standardization efforts across multiple disciplines and services in conjunction with the Core SRE team
      • Handle efficiencies in systems and processes: design, configuration management, performance tuning, monitoring, and root cause analysis.
      • Participate in an on-call rotation and contribute to needed escalation missions.
       
      What do you need?
      • Software Engineer background (+5 years)
      • Practical knowledge of various aspects of service design like messaging protocols & behavior, caching strategies and software design practices
      • Solid understanding of systems and application design, including the operational trade-offs of various designs
      • Excellent programming skills in Go, and an ability to pick up new programming languages
      • Excellent written and social communication, and documentation skills in English
      • Be adaptable and able to focus on the most straightforward, most efficient & reliable solutions
      • Experience in the Linux environment and a deep understanding of its fundamentals and internals: filesystems and modern memory management, threads and processes, the user/kernel-space divide, networking
      • Exposure to the AWS ecosystem
      • Real world experience with Packer/Terraform
      • Customer service skills and empathy to develop solutions that span multiple teams
      • Work well with and be able to influence a myriad of personalities at all levels
      Bonus
      • Experience building highly-available fault-tolerant distributed systems with microservices, including containerized architectures, application security, monitoring, and storage systems
      • Experience with message brokers (such as RabbitMQ or Kafka)
       
      Perks
      • Stocks
      • Paid conference attendance/travel
      • Heetch credits
      • A Spotify subscription
      • Code retreats and company retreats
      • Travel budget (visit your remote co-workers and our offices)
      Hiring process:
      • Non technical interview with the Engineering Manager of your potential team (1h30)
      • Take home assignment (~5 days deadline)
      • Interview with your future teammates (1h)
      • Day on site (Paris) to meet your future stakeholders
       
       
      Check out our Engineering Blog and follow our twitter :)
      You can also have a look at our open-source projects and contributions here
    • About Sourceress

      Our mission is to help people find work that matters. We believe that the world is better when people understand the opportunities available to them. Our human-assisted AI platform delivers great results to our customers (customer quote: "I'd have a panic attack if you guys stopped existing").

      Because of this, we raised $3.5M from OpenAI researchers and Lightspeed Venture Partners at one of the highest ever valuations coming out of YC. Our team has previously sold companies, published machine learning research, has Dropbox's former Chief of Staff, and hails from MIT, Google, Airbnb, McKinsey, etc.

      Help us create a world where all 7 billion people work at jobs that they love, do things that they’re great at, and work for companies that are solving meaningful problems.


      Responsibilities

        • Solve the most important problems facing the business (generally by writing software, but not always!)
        • Minimize the complexity of the software that we create and maintain.
        • Continually improve your own software engineering skills (whether via side projects, classes, or whatever else works for you)
        • Help develop our team of talented engineers by mentoring, collaborating on projects and providing detailed code / architecture reviews.

      Sample projects

        • For detail-oriented engineers that love to build beautiful and highly correct products: we have greenfield customer-facing product work. These users depend on and love Sourceress, and are eager to help improve the product and provide feedback to your work.
        • For engineers that love rapid prototyping and hate CSS: we have a variety of products for our highly-trained internal contracting team. These are critical to the magical feeling of our product and often require creative solutions and complex interfaces.
        • For engineers who love data, systems, and infrastructure: we're also building a distributed model training and model scoring system. Because we care about all of the candidates in the world, we run into quite interesting infrastructure scaling problems that most startups would not hit they were much larger. As a result, a relatively small number of engineers get to solve “large” infrastructure problems end-to-end.
        • For engineers interested in machine learning, we have a variety of interesting problems touching a huge variety of sub-fields: NLP, deep learning, interpretability, fairness, graph-based learning, entity resolution, and much more are all relevant to our work. Engineers without prior experience but interest in learning can and will be taught the relevant skills.
        • For those engineers who care about clean code, developer tooling and productivity: we pride ourselves on exceptional developer tooling, and are constantly investing in our internal tools. For example: we've created a method that that allows us to attach a debugger to any process that has encountered an unexpected exception, even in production. This tool (we call it the Platinum Debugger) eliminates the time-consuming and often difficult step of reproducing the bug for about 90% of our bugs, vastly improving our productivity.

      Requirements

        • 3+ years of software engineering experience.
        • You’re an effective executor. You understand both the value of shipping quickly and of software craftsmanship, and have the judgment to know when to apply each. You’re capable, focused, and productive.
        • You’re cognizant of the multi-year consequences of your decisions.
        • You’r dependable. You do high-quality work, on time.
        • You’re incredibly smart.

      Stack

        • Typescript (react)
        • Type-annotated Python 3 (django, scikit-learn, pytorch)
        • PostgreSQL
        • AWS 
    • Komoot
      3 weeks ago

      Millions of people experience real-life adventures with our apps. We help users all over the world discover the best hiking and biking routes, and we empower everybody to explore more of the great outdoors. And we’re good at it: Apple even included our iOS app in its Editors’ Choice collection and named us as one of their Apps of the Year. If you’d like to help to build the future of outdoor exploration, we’re looking for a passionate iOS Developer to join our team.

      Your key responsibilities

      • Take over responsibility of all parts of the iOS app
      • Develop innovative new features in collaboration with our team of designers, copywriters, and Android/iOS product experts
      • Optimize the core functionality of the app
      • Incorporate the latest advances in iOS technology

      Why you will love it

      • You’ll tangibly enable millions of people to have awesome outdoor experiences with your app
      • At komoot, you’ll use everything the iOS platform offers, from the latest APIs to the newest features and devices
      • We let you work from wherever you want, be it a beach, the mountains, our headquarters in Potsdam or anywhere else that lies in any time zone between UTC-1 and UTC+3.
      • You’ll work on challenging tasks, such as turn-by-turn navigation, maps, on-/offline hybrids, custom views and data synchronization
      • You’ll be developing in fast cycles with continuous build, testing and direct team feedback
      • Your expert knowledge will make you a key player amongst a team of highly motivated, talented people
      • You’ll travel together with our team to amazing outdoor places several times a year to exchange ideas, learnings and go for hikes and rides
      • You’ll build and improve an app that we’re pretty sure you’ll end up using for your personal outdoor trips

      You will be successful in this position if you

      • Are highly self-driven, responsible and keen to improve
      • Have proven experience in developing high quality iOS apps (3+ years)
      • Write the latest Swift code and you know how to mix it with existing Objective-C code
      • Have a deep understanding about iOS, its frameworks and APIs
      • Have a passion for building software, demonstrated through interesting side projects, open source contributions or other involvement in the tech community
      • Love to develop awesome products for a great user experience
      • Have experience in working in a distributed team, have good communication skills and love to work together with others in fast development cycles

      Sounds like you?

      Then send us the following:

      • Your CV
      • A write-up explaining who you are and why you are interested in working at komoot
      • Examples of your work (e.g. GitHub, PDFs, Slideshare, etc.)
      • Feel free to send us something that shows us a little more about what you’re interested in, be it your Twitter/Instagram account, or your OpenStreetMap profile if you have one
      • You’ll get bonus points for: Doing something creative with komoot (we love it when people go the extra mile)
    • Heetch is a mobility app with a simple mission: we want people to enjoy going out.
      Every night and every day, our drivers are doing their best to make their rides unforgettable and friendly!
      We are focused on young people's expectations and are competing within a fast-paced market.
       
      The service was launched in Paris on September 2013 and has been growing since then, with thousands of rides every night in France, Belgium and Morocco.
      With more than 1 million users in Europe, we are proud to be one of the fastest French growing startups!
       
      Passenger @Heetch
       
      The top priority of our user-centric team is the happiness of our passengers. From the moment they decide to join us until they enter our marketplace, passengers will be using our products. And our mission is to make sure they get the stellar experience they deserve.
       
      The scope of the team includes passenger acquisition, to ensure that passengers can signup smoothly in a few seconds, and passenger account, to provide a wonderful lifecycle experience to our passengers and help them oversee their passenger account between 2 rides.
       
      Given our business scope, our team is working side-by-side with other Product teams and internal partners (Operations and Marketing teams), allowing us to build features that will empower passengers with new ways to ride.
       
      Tech Stack
       
      • Golang
      • Microservices
      • Kafka
      • Docker with Mesos & Marathon
      • Unit and functional tests are as important as the code
       
      Team Life
       
      • Work wherever you want: We’ve always been remote first but also have offices in Paris, London, Bruxelles, and Casablanca.
      • Open communication: Everything is public within the team.
      • You are not alone: We are supportive of each other and use Slack and video calls to keep in touch.
      • Promulgate Knowledge: Whether it's organizational, cultural or technical, we're eager to learn!
      • Continuous improvement: We do weekly team retrospectives and have a strong 'Speak Up' value.
       
      What do you need?
       
      • Experience with microservices in production
      • Professional experience in Go
      • Understand Ruby on Rails
      • 5 years as a software engineer
      • Ability to design performant systems for high throughput workloads
      • Awareness and understanding of technical constraints
       
      What will you do?
       
      • Own the product as a whole
      • Kill legacy piece by piece to design shiny new micro-services, mixing both technical and product requirement
      • Engineer solutions used by millions of users every single day
      • Provide new in-app signup and login experience without FB connect
      • Provide a better referral flow to our loyal passengers
      • Build a new "ride history" feature to help passengers handle their past rides
      • Increase passenger engagement through new gamified features
      • Contribute to a redesign of many passengers flows in mobile apps
      • From the inside, we’re a caring full-stack team of product managers, software engineers (iOS, Android, Backend, QA), and product designers. The team is growing up, so this is also a great opportunity to join an adventure from the beginning.
       
      Perks
       
      • Stocks
      • Paid conference attendance/travel
      • Heetch credits
      • A Spotify subscription
      • Medical care
      • Code retreats and company retreats
      • Travel budget (visit your remote co-workers and our offices)
       
      Hiring process:
       
      • Non technical interview with the Engineering Manager of your potential team (1h30)
      • Take home assignment (~5 days deadline)
      • Interview with your future teammates (1h)
      • Day on site (Paris) to meet your future stakeholders
       
      Check out our Engineering Blog and follow our twitter :)
      You can also have a look at our open-source projects and contributions here
       
      Heetch SAS is collecting your personal data (identity, contact details, academic background, professional experience and optionally a covering letter) for the processing of your application to our job offer, based on your consent.
       
      Your personal data will only be accessible to our hiring team, our co-founders, and the manager of the position you are applying to. In addition, data are stored by our processor in order to use its applications tracking system. Your data may be stored outside of the EU/EEA but are protected by appropriated safeguards.
      Your data are stored for a maximum duration of two years. If we do not reply to your application, you allow us to store your data during this term in order to potentially contact you for another position within our company or affiliates and subsidiaries.
       
      You have a right to access to your data, to rectify them, under some conditions to erase them, and to limit the processing. Also, you have a right of portability on your data. In addition, you may revoke your consent and we shall stop processing your data. Eventually, you have a right to define directives about the fate of your data if your death should occur.
      For more information about your rights, please see our privacy policy.
    • Follow Up Boss
      1 month ago
      It's 2019 isn't it time to find a job that lets you work where you want? 
       
      Who Is Follow Up Boss?
      • We’re a simple, sales-focused CRM for real estate teams (and we use our own product) 
      • We’re a self funded, profitable company started back in April of 2011
      • We’re a remote company with a mostly US-based team
      • We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviews
      • Check out our video on how we work: https://www.followupboss.com/about/
       
      Why Would You Want To Work Here?
      • We’re a young, ambitious company who only answers to our customers 
      • Opportunity to have a big impact on our growth and your career
      • No red tape or pointless meetings
      • Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup
       
      This Role Is For You If…
      • You are passionate about Information Security and have solid experience in the field.
      • You would describe yourself as patient, empathetic and having a good sense of humour
      • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
      • Superb written and verbal skills (with a professional yet fun demeanor).
      • You enjoy programming and creating solid, tested, reliable things over just breaking things. 
      • Reject the idea of security being a blocker, and enjoy collaborating with colleagues across teams to ship projects securely 
      • Have the ability to work with others and helping them to understand security is far more important than knowing about the latest ROP gadget finding techniques. 
      • This is a hands-on technical position where you will work with the Infrastructure and Product teams to ensure the secure release of applications. 
      • Security architecture experience and the ability to consult with engineering teams working on technology projects will be key to success.
      • You have thorough familiarity with techniques used by real world attackers and should be able to prioritize detection and attack surface reduction efforts based on this knowledge. 
       
      Your qualifications:
      • Self motivated and proactive mindset.
      • Remote work experience is considered an asset.
      • Based in the USA, quiet home office with fast internet.
      • Strong experience in penetration testing or related activities, including at least network and application security experience.
      • Understand modern web application architecture, TCP/IP, HTTP, and standard network and system security technologies 
      • A strong knowledge of securing production LAMP (PHP) stacks, as well as a solid understanding of iOS and Android apps is a must. 
      • Strong knowledge of internet security issues.
      • Strong knowledge of UNIX and networking protocols.
       
      Your responsibilities will include:
      • Take a leadership role in driving security and privacy initiatives at Follow Up Boss.
      • Establish, advocate and enforce security policies and best practices among our team members.
      • Lead efforts to keep our customers' data and company assets safe.
      • Review changes in internal processes and IT systems to make sure the changes being made don't have adverse effect on security.
      • Provide security guidance for our products and technologies
      • Collaborate with colleagues across a variety of teams to architect & ship projects securely
      • Discover, analyze, assess, and respond to various threats in Follow Up Boss's web stack, iOS and Android applications.
      • Investigate security-related reports from customers, internal team members or general public, assess risks and damage, plan recovery actions and lead the effort to execute the plan.
      • Review changes in software we produce to make sure we follow best security practices and the changes being made don't have a negative effect on security.
      • Evaluate and provide recommendations on third party applications and services and the security implications associated with their use.
      • Understand offensive techniques/tactics and be able to prioritize mitigation techniques or technologies accordingly.
      • Instrument and perform anomaly analysis of systems and applications
      • Ability to discover new and interesting security problems as well a fix them.
      • Mentor other team members.
       
      30 Day Targets:
      • Become familiar with the product architecture, infrastructure, and existing tools.
      • Pair with engineers to gain knowledge about the system and how we work.
      • Improve the new hire onboarding process, by being a part of it.
       
      60 Day Targets:
      • Take active part in the internal security related work (e.g. assessing company VPN, implementing AWS IAM security best practices, SSH + 2FA, etc)
      • Work with fellow engineers to ensure authorized access to internal tools, servers, and sensitive customer data.
       
      90 Day Targets:
      • Identify top security issues and develop a solid plan to address them
      • Develop internal physical security policies.
      • Review and produce plan to comply with Google Compliance External Security Audit.
       
      Our Core Engineering Values
      • Teamwork
      • Communication
      • Code Quality
      • Focus and Prioritization
      • Customer Driven
      • Leadership Qualities
       
      If this sounds like a great fit we would love to hear from you.
      We're not accepting applications from agencies.
    • Help Scout
      2 months ago
      As a member of our Ops team, you will be at the heart of nearly every application, tool, and service at Help Scout. The work you do everyday will reflect the team mission: Ensure uptime and security across all of our applications while developing and supporting tools to enable customer bliss. While the mission might be straightforward, anyone who has delivered high availability services and developer tooling at scale, knows this is no simple task. 
       
      To help us with our mission, we are seeking an experienced Ops Engineer to join our team. You will have a direct impact on Help Scout’s success, while helping more than 8,000 businesses around the world. While customers love our product, it means nothing if they can't access our services with great performance.
       

      Technologies we work with

      • AWS, Linux (Ubuntu/CentOS), Chef, Git/Github, RabbitMQ, AWS Aurora MySQL & PostgreSQL, MongoDB, Redis, Jenkins, Docker/Compose, New Relic, Sensu, PagerDuty, Ruby, Go, Python, Java, and PHP.

      About the role

      • You’ll be working on a small team of six (that includes one of our co-founders) and in collaboration with our software developers to build, deploy, secure, manage, and optimize highly-available, fault-tolerant, and horizontally scalable systems in AWS.
      • Ideally, we are looking to add more coverage to the(UTC-5) timezone, but we are open to candidate in UTC-6,-7, or-8 if you are willing to time shift to accommodate the preferred timezone.
      • Our engineering teams communicate mostly via Slack and are committed to remote, agile development. When your code is ready, you’ll create and send a pull request with test cases and tag your team for review. 
      • We are investing heavily in continuous integration and delivery and strive to uphold immutable infrastructure standards. 
      • You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
      • In order to ensure excellent service to our customers, you will be part of our rotating on-call team.

      A note about on-call

      • The 5-week rotation follows this format: 1 week on backup on-call(which rarely sees much action), 1 week of being on-call, followed by a 3 week hiatus from on-call.
      • Our on-call shift is not particularly wearisome, but as a thank you for carrying the weight for the week, the day following your shift is a free day off if you want to take it. We want you happy, healthy and well-rested!

      About you

      • You have a deep understanding of what it takes to run SaaS at scale and have a solid understanding of Linux systems and networking; from kernel to shell, system libraries, file systems and client-server protocols.
      • You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product. 
      • You are proficient and comfortable in the AWS ecosystem.
      • Security engineering is near and dear to your heart; you build with and advocate for a security mindset when implementing new features and infrastructure.
      • You are adept at automating service and infrastructure configuration via industry standard tools(E.g. Chef, Terraform).
      • You have experience building continuous deployment and testing tools. Bonus points if you’ve built and managed a containerized production deployment environment at scale.  
      • You have experience working with MTAs(e.g exim, postfix) and SPAM filtering(e.g. rspamd, SpamAssassin)
      • You have experience building continuous deployment and testing tools. Bonus points if you’ve built and managed a containerized production deployment environment at scale.  
      • You became an engineer because you like building systems, tools or products that help people.
      • You design and build systems that work well and fail gracefully.
      • You write code and scripts that other engineers can easily read and understand and you welcome reviews and feedback from your peers. You are comfortable writing tests and you thoroughly verify your work before you deploy. 
      • You’re a great communicator and have an excellent command of written and spoken English.As a remote company, we rely on clear communication for collaboration and execution. 
      • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work and time-management style to be remote-friendly.
      • You are helpful and empathetic and care about building on our company culture that embraces these qualities.

      Benefits

      • Competitive Salary - We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well. The formula we use to calculate all salaries is public to employees and is improved upon regularly.
      • Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we offer a healthcare stipend.
      • Long-term/Short-term Disability Insurance & Life Insurance - We cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance. You also have the option to purchase supplementary life insurance through our provider. (currently US only)
      • Flexible vacation - Take time off when you need it, we trust you.
      • Paid parental leave, including adoption and foster care - 12 weeks for primary caretaker and 4 weeks for secondary caretaker.
      • 401k with 1% match - via Betterment for Business (currently US only)
      • Personal Development stipend - Up to $1,800 per year to improve your craft
      • Great tools - Each employee will be provided with a Mac laptop and 27'' display (or equivalent equipment of choice).
      • Home Office Stipend - You'll also receive $1,000 to spend on outfitting your home office, as well as up to $350 a month to rent a co-working space if you like.
      • Complete transparency - Everyone has full access to business metrics and financial information about the company.
    See 120 more Software Dev jobs
  • Customer Support (31)

    • Overview:
      Fexa is looking for a Client Ambassador to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.

      Additionally, the Client Ambassador will manage the day-to-day onboarding and customization activities while acting as a liaison between the client and the development team. Strong time management, organization, and communication skills are critical for success in this role.

      Responsibilities:

      • Facilitate the relationship between client and internal teams.
      • Become an “expert user” of our platform.
      • Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.
      • Maintain a reasonable balance between customer deliverables and internal development workloads.
      • Track progress of upgrades and customizations for existing customers.
      • Train customers in their use of our platform by leading training sessions and presentations.
      • Develop forms, training aides and best practices to help streamline onboarding and customizations.
      • Provide (mostly non-technical) support to our new and existing customers on a daily basis.
      • Watch for and keep track of repeat issues that may require the development of a permanent solution.
      • Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.
      • Collect customer requirements from both written and verbally expressed requests.
      • Occasional travel to tradeshows and customer sites for training and/or implementation.

      Experience and Skills Desired:

      • Excellent communication and presentation skills.
      • Excellent organization, documentation and time management skills.
      • Critical thinking and creative problem-solving skills.
      • Ability to manage multiple projects simultaneously.
      • Experience in communicating technical ideas to non-technical audiences.
      • Ability to learn new tools and software quickly.
      • Positive, self-starter attitude.

       

      Benefits:

      • Health Insurance
      • Dental Plan
      • Vision Plan
      • 401k Retirement Plan
      • Remote working office
      • 2 weeks of PTO
      • MacBook Pro
      • Awesome colleagues
    • Action Verb (USA)
      2 weeks ago

      Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?

      If so, we’d like you to learn about Files.com!

      At Files.com, we believe that providing great customer support is a matter of integrity.

      We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.

      So we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.

      About Files.com

      Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.

      (We hope to be launching the new Files.com homepage within the next month.)

      Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees who work from home.

      Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

      We’re Bootstrapped, Profitable, and Growing

      Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

      We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

      We Are A Remote Company

      You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.

      You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

      Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

      We think that these in-person meetings are vital to the success of a remote team.

      About the Role

      Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.

      Daily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.

      You will help triage customer reported issues and respond to them via phone, email, and chat.

      In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.

      You can further specialize in things like technical documentation, internationalization, and knowledgebase once hired into this role.

      Minimum Qualifications:

      • Bachelor’s degree or relevant experience.

      • 5+ years of Customer Support / Service experience for a SaaS or technical business services company.

      • Ability to communicate technical information in a simplified, easy to understand manner.

      • Excellent written and verbal communication skills.

      • Top-notch customer demeanor.

      Preferred Qualifications:

      • 10+ years of Customer Support / Service experience.

      • Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.

      • Experience working on a remote team.



    • Nightwatch.io
       is looking for one more agile, internet-savvy, and empathetic customer support hero to join our close-knit remote team and help us to provide the best customer service.

      If you are a creative person who enjoys freedom, new technologies, and solving problems; and if you are a positive-oriented thinker who does not fit the traditional internet company structure, this job might be the right fit for you. We are not looking for someone who regularly switches companies, or who is only looking for a huge wage. Our mission is to develop a strong team that shares our values of personal growth, education, compassion and true friendship.

      Collectively, we want to bring forward-thinking and innovative solutions to the world. We are a bootstrapped company that believes the future belongs to smaller companies that don’t subscribe to the 9-to-5 corpo way of doing things. We believe that the Silicon Valley era is over, and we are building a business which allows us to enjoy the freedom of working remotely where each of us has the autonomy and flexibility to have a high impact on the world with our work.

      Our mission is creating forward-thinking SEO tracking tools that help our users scale their online businesses, so familiarity with the world of SEO and internet marketing software is a must.

      We're offering a remote position and a flexible work schedule (part-time or full-time). We are communicating regularly: via Slack throughout the day and team calls weekly.

      Requirements:

      • 4+ Years experience with customer support
      • Internet-savvy and SEO-savvy: you should know what the heck is VPN, SERP, and DA and how they work  —  and most importantly, to be able to explain it to a new user
      • Experience with customer support in SaaS or at IT companies is a huge plus
      • Extraordinary communication skills and English at the level of a native speaker
      • Strong problem-solving skills
      • Empathy — you will be the users’ main advocate, guide, and advisor
      • Initiative, proactivity, positive attitude, and creative thinking is a must. Do challenges motivate you to think out of the box and find a better solution? You’re our guy/girl!

      What it is going to look like:

      • Going through incoming emails and chat conversations and making our customers happy
      • Answering our users’ questions and helping them to get the most of Nightwatch
      • Working daily with your customer support team to discuss the progress and feedback via chat and calls

      Interested? Apply now! Write us why you'd like to join, what you have achieved so far, and how the work you’ve done looks like.

    • 1 week ago

      Zapier is a 100% globally distributed team. We are looking for Customer Champions globally. This role is intended for International applicants that live in time zones that may not be otherwise listed on the Jobs page. Please only apply for the role that best fits your region and don't apply for all available roles.

      This is a standing job listing. That means we may not be actively looking for a new Customer Champion at the moment, but we are frequently enough that we take applications since the next time we will be looking is right around the corner.

      Hi there!

      We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

      We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

      Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      About You

      You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

      You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

      You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

      You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

      You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

      You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

      You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

      We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

      Things You Might Do

      Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

      • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
      • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
      • Work with the product team to build tools that will speed up and increase the quality of support at the same time
      • Experiment: this is a startup so everything can change

      How To Apply

      We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

      After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

      About Zapier

      For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

      We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

      We believe that with the right tools, you can have big impact with less hassle.

      We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

      We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

      The Whole Package

      Location: Remote (Anywhere)

      If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

      However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

      Compensation:

      • Competitive salary (we don't use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

       

      Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

      Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

      Apply Here
    • This role is for someone who can support our growing team located anywhere in India. Please only apply for the role that best fits your region and don't apply for all available roles.

      This is a standing job listing. That means we may not be actively looking for a new Customer Champion at the moment, but we are frequently enough that we take applications since the next time we will be looking is right around the corner.

      Hi there!

      We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

      We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

      Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      About You

      You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

      You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

      You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

      You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

      You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

      You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

      You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

      We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

      Things You Might Do

      Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

      • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
      • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
      • Work with the product team to build tools that will speed up and increase the quality of support at the same time
      • Experiment: this is a startup so everything can change

      How To Apply

      We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

      After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

      About Zapier

      For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

      We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

      We believe that with the right tools, you can have big impact with less hassle.

      We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

      We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

      The Whole Package

      Location: India - (any time zone)

      If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

      However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

      Compensation:

      • Competitive salary (we don't use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

       

      Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

      Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

      Apply Here
    • Normally we hire candidates for our Customer Champion team to work a standard Monday to Friday work week. However, right now we are in need of someone who can help our customers in a full-time, 5 day work week that always includes Saturday and Sunday. If you're excited about this role but you'd prefer a Monday to Friday work week, check out our jobs page for other roles that may be a good fit.

      Hi there!

      We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

      We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

      Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      About You

      You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

      You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

      You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

      You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

      You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

      You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

      You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

      We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

      Things You Might Do

      Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

      • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
      • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
      • Work with the product team to build tools that will speed up and increase the quality of support at the same time
      • Experiment: this is a startup so everything can change

      How To Apply

      We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

      After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

      About Zapier

      For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

      We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

      We believe that with the right tools, you can have big impact with less hassle.

      We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

      We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

      The Whole Package

      Location: Anywhere (100% Remote)

      If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

      However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

      Compensation:

      • Competitive salary (we don't use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

       

      Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

      Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

      Apply Here
    • Normally we hire candidates for our Customer Champion team to work a standard Monday to Friday work week. However, right now we are in need of someone who can help our customers in a full-time, 5 day work week that always includes Saturday and Sunday. If you're excited about this role but you'd prefer a Monday to Friday work week, check out our jobs page for other roles that may be a good fit.

      Hi there!

      We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

      We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

      Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      About You

      You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

      You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

      You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

      You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

      You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

      You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

      You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

      We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

      Things You Might Do

      Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

      • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
      • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
      • Work with the product team to build tools that will speed up and increase the quality of support at the same time
      • Experiment: this is a startup so everything can change

      How To Apply

      We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

      After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

      About Zapier

      For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

      We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

      We believe that with the right tools, you can have big impact with less hassle.

      We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

      We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

      The Whole Package

      Location: Eastern US and Canada

      If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

      However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

      Compensation:

      • Competitive salary (we don't use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

       

      Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

      Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

      Apply Here
    See 24 more Customer Support jobs
  • Design (21)

    • 1 month ago

      The Hero Company is looking for a Graphic Designer/Creative Director, and if you’re the right fit for our culture, this may well be the best job you’ve ever had.   

      At our core, we’re a direct marketing company. In other words… 

      • We create incredible products: everything from relationship advice ebooks for single men, to fitness courses for young women, to nutritional supplements for everyone. 
      • We create captivating sales and marketing websites to sell those products. 
      • We buy ads, to drive traffic to our sales and marketing websites. 
      • We run email promotions to our prospects and customers, to keep them engaged, happy, and buying more. 
      • We manage the infrastructure required to support it all: the tech, operations, finance and customer support. 

      We’ve been around since 2007, and our team has been responsible for over $50,000,000 of online sales in the past decade. We’ve maintained an A+ Better Business Bureau rating, and just as importantly, rave reviews from our customers. 

      Even better… we did it all remotely. Despite our distance, we have a fantastic, fun, highly-driven “online culture”, with clear alignment on our values and our mission. We play to win, we learn from our mistakes and we celebrate our victories and each other.    

      The Hero Company is a poor fit for anyone who wants to “phone it in” or spend their days on social media. Underperformers, excuse-makers and games players don’t last long here. If dedication to your work and your teammates isn’t a top 3 life priority (and hopefully the other two are friends/family and health!), this isn’t the right place for you. 

      On the other hand: if you’re self-motivated, growth-oriented, and hard-working… and if you’re looking for the right balance of stable employment, and the freedom to shape your days and your own success… then this is where you’ll find it.  


      Position: Graphic Designer/Creative Director 

      We are searching for a Graphic Designer/Creative Director to support our fast-paced marketing efforts.  

      Your job will be to design everything from sales pages, to product/package labels, to ecommerce websites, to… yes… banners! 

      It is imperative that you have deep experience with Direct Response Marketing. You should be intimately familiar with landing pages, sales pages, checkout pages, UI best practices, and Conversion Optimization. If you haven’t spent at least a year doing Direct Response design, please do not apply. 

      That said, we are hoping for a “unicorn” who can produce not just killer landing pages, but also beautiful brand designs, product labels, and branded websites!  

      Our websites are seen by millions of people every month… which means a heck of a lot of eyes on your designs.   


      Your Responsibilities 

      • Partner with the Marketing Director to bring campaign ideas to life, including web landing pages, emails, package design, social media graphics and more. 
      • Design cohesive campaigns across multiple platforms including desktop, mobile, and tablet. 
      • Ensure all final production files are prepared correctly and ready for development. 
      • Work collaboratively with the development team to execute the UX/UI solutions. 

        

      Skills & Requirements 

      • At least 1 year of Direct Marketing design experience 
      • At least 5 years of general design experience 
      • Deep understanding of conversion-optimized design 
      • You’re an aesthete, and proud of it. 
      • You work well alone, but you’re a team player 


      The Ideal Candidate Is Also 

      • Relentlessly self-motivated, and extremely driven to succeed. You’ll take direction, but don’t need motivation, to be accountable for your results. 
      • Detail-Oriented: you notice when design elements “don’t add up,” you pay attention to how words are spelled, and you’re the first to catch mistakes. 
      • Organized and “On Top of It”: you know your area of competence so well that you don’t need to go looking for the answers when someone asks you a question. 
      • Obsessively Growth Oriented: you look for ways to improve yourself, and the work you do. 


      Salary, Benefits, and Perks   

      You’ll start out as an independent contractor at $45-70/hour (depending on your experience level), and you’ll be responsible for hitting 30, 60 and 90-day milestones. If you meet or exceed expectations, your full-time offer will be as follows: 

      • $75,000 and up Base Pay (depending on your experience level) + opportunity to grow it quickly* 
      • Full Health and Dental Benefits 
      • Work from wherever, as long as you perform and are on time for our online meetings and conference calls 
      • Unlimited Vacation + Major Holidays Off 

      *If you have more than 2 years of Direct Response experience, and a stellar track record, we will consider a higher base. 


      To Apply 

      Please send the following to [email protected]

      • Your resume/CV 
      • A 4-8 paragraph introduction. Please send this in the body of the email, and not as a separate attachment. 

      In this introduction, please tell us about why this appeals to you, and include any/all relevant portfolio items: websites, product labels, and yes… even banners! 

      We can’t wait for the right candidate to join us, and we’re looking forward to hearing from you! 

    • Simple Thread (USA)
      1 week ago
      We are looking for a thoughtful, detail-oriented designer to be the next member of our growing developer-owned, remote-friendly, people-first, hyphen-loving company. 
      Candidates need to have experience designing for screens and building components and layouts for the web. The ideal candidate would be eager to collaborate on a growing team with plenty of opportunities for shaping their own role.
      If you have experience designing production web applications and are passionate about collaborating with clients and teammates, then we want to talk!

      Requirements

      Skills & Requirements
      • Loves to work directly with customers to solve business problems
      • Experience designing production web applications
      • Comfort with design, UI and prototyping tools (Sketch, Adobe Suite, inVision, Zepelin, and/or Figma)
      • Considerable experience with HTML/CSS/JavaScript
      Nice-to-haves
      • Being within easy driving distance of Richmond or Charlottesville is a HUGE plus!
      • Comfort with accessibility
      • Comfortable contributing code in varied templating languages and systems
      • Experience with front-end JavaScript frameworks
      • Comfort with version control (github)
      • Public portfolio
      • Experience creating high fidelity mockups
      • Ready to advise project teams on design principles, usability and interactions
      • Ready to consult with project owners and end users to identify application requirements
      Passion for at least a few of the following items
      • Typography
      • Animation
      • Writing
      • Atomic design
      • Component/pattern libraries and style guides
      • Flexbox and grid
      • Whatever is on the bleeding edge of CSS
      • Accessibility
      • Clickable Prototypes
      • User-centered design methods and techniques
      • User research
      • User testing
      • Growing a product design team
      What We Offer

      • A Great Team – Our team of engineers and designers is the best part of working here. We only hire people who are fantastic teammates – competent and smart, sure, but also humble, positive, and generous.
      • Great Clients – We work with mostly small and medium clients, for whom our projects make a huge impact. We prioritize clients who are pleasant and good to work with, people who share our values of transparency and empathy.
      • Work From Home – We are a distributed company. Everyone works from home, though the leadership team all live in central Virginia.
      • Negligible Travel – In general, we don’t travel routinely for projects. If this is a specific concern, we’re happy to discuss.
      • Flexible Work Schedule – We require a certain amount of overlap with the rest of the team, but if you have a predictable schedule, we can probably support it, e.g., ending at 3:30 every day or being out every Friday morning.
      • Good Work Life Balance (really) – We ask our team to work 40 hours a week*. That’s all: a good, productive 40 hours. And then we try our best to leave you alone off the clock. We do this in part because that’s how we want to live but also because we want our team to be recharged and ready to do their best when working. *If you need to work fewer than 40 hours, that might be possible too; let’s talk.
      • Competitive Compensation – We offer highly competitive salary and benefits, including generous time off, 401k, FSA, medical and dental insurance.
    • HeartSim (US timezone)
      1 week ago

      HearthSim, the company behind the Hearthstone Deck Tracker and HSReplay.net is working on a new product for Magic: The Gathering Arena, and we are looking for a UX/UI designer to join our team.


      If you use HSReplay.net frequently, have tons of ideas for features that you wish existed on the site, love data visualization tools like D3.js and r/dataisbeautiful, geek out about helping people find insight in large data sets, and are excited at the prospect of joining a quickly growing, early stage eSports statistics and analytics company, then we want to talk to you!

      In this role you will be the first full time designer at the company. You will be working directly with the company’s founders on the core design of our products, and you will have a determining impact on the direction and success of the business.


      In this role, you will need to:

      • Perform competitor and customer research with players, pros, and influencers

      • Define player personas and articulate customer needs

      • Propose new features

      • Create product requirement documents

      • Wireframe and prototype new features

      • Design information architectures

      • Design the Look & Feel for new products

      • Create high fidelity UI mockups

      • Design for both desktop and mobile

      • Create logos, custom icons, data visualizations, and infographics

      • Perform usability testing

      • Analyze product usage metrics and identify opportunities to improve the product


      Qualifications:

      • Prior experience performing the UX/UI functions of the role described above.

      • Experience designing for data focused products.

      • A track record of conceptualizing and designing successful new products.

      • A strong independent work ethic and internal drive to create amazing products.

      • Comfortable working remotely full time (we are a distributed team).

      • Able to reliably attend meetings between 10am - 6pm Eastern Standard Time.

      • Either eligible to work for a US based company, or able to work as an independent contractor to a US based company.

    • Jaumo GmbH
      1 month ago

      ABOUT US

      We're looking for a new teammate in our lean company (24 people from 14 different countries, over 80% engineers), and give you the opportunity to be part of a fascinating journey. We’ve seen incredible growth over the last seven years, driven by a talented and versatile yet small team. It worked well so far, but now we want more. 

      We're looking for a full-stack designer who owns design at our company. Someone who is responsible for everything related to the design and branding for our three award-winning apps - used by millions of active users every day. A person with strong design sensibilities, and a solid knowledge of both mobile, web, and print production. This is the first (in-house) design position in our new growth team. 

      ABOUT THE ROLE

      You are a Graphic Designer / Design Lead (f/m/d) with strong experience, and you will be an essential part of our bootstrapped and 100% remote company with a flat organizational structure. The position is full-time. This is an excellent career opportunity to join a fast-growing company in a key position.

      WE OFFER YOU

      • great work-life balance - work whenever you want from wherever you are. Results - not hours. We care about what you achieve. 
      • no bullshit - we are a fact- and engineering-driven company (including the founders)
      • to work on something important. A lot of businesses say they change lives, but we actually do it. We've helped millions of people find love and happiness.
      • 30 days paid vacation
      • a competitive salary

      YOU WILL 

      • be responsible for the design of all marketing material, digital ads, websites, videos, social media images, UI elements, etc 
      • be part of our cross-functional growth team and produce effective creatives based on our user needs. You'll come up with new ideas and innovative thinking that will get our next million users
      • have a significant voice in our brand strategy, app UI, and portfolio of dating apps
      • make a difference in a small team of experts 

      REQUIREMENTS

      An ideal candidate is autonomous, proactive, and brings bold thinking to the organization fostering an environment of innovation and experimentation. 

      YOU

      • bring 4+ years of experience, preferably with industry experience in mobile, beauty, luxury, or similar direct-to-consumer products
      • have a portfolio of beautiful designs that will make us enthusiastic (this is a MUST)
      • have an excellent sense of typography, layout, and general design principles
      • are an expert in tools like Sketch, Photoshop, and Illustrator
      • are proactive, resourceful and entrepreneurial, with little need for supervision and not afraid of failure
      • have strong project management, execution, and excellent verbal/written communication skills
      • can make things happen and you will not be here just to tell other people what to do
      • were previously responsible for branding/art direction as a plus
      • have ideally worked within a distributed team before

      If this profile matches your expertise, experience, and aspirations, we’d be delighted to receive your full application, including your design portfolio, references, salary requirements, and possible starting date.


    • Artbees
      1 month ago

      Artbees is seeking a designer with focus on website template design. The creative should be familiar with WordPress themes. No coding is required but the ability to word with WordPress as a basic user is essential. This role is 100% remote.

      Important side note: We are not looking for someone to design only beautiful website templates but functional ones too. It means the designer should have a good understanding of the needs of different types of websites, in terms of content.

      About Us

      Artbees is founded in 2010 and evolved to be one of the most popular WordPress theme producers in the world. Its flagship product, Jupiter X, is a top-notch website builder based on WordPress technology. Artbees can be easily distinguished from other top players by its overwhelming attention to user experience and design.

      Requirements

      • Must be familiar with WordPress themes (A bonus If you worked with Jupiter X before)
      • Good understanding of e-commerce and marketing.
      • Good understanding of different type of websites and their online needs.
      • Good communication in English.
      • Be proficient with design tools like Sketch or Photoshop, Zeplin, etc.
      • Professionally organized and ability to work around deadlines and priorities ruthlessly.

      What You’ll Be Doing

      Mostly, you will design breathtaking website templates. People will use your templates to create their own website. You will design for a wide range of businesses and sectors. You are also responsible to decide about content based on marketing best practices. Here is the highlights:

      • Design great looking website templates for the mass audiences with a focus on content.
      • Ability to design for a broad range of tastes and preferences.
      • Communicate and collaborate with multiple teams such as marketing, PMs, engineers, and customers if needed.
      • Design graphics for promotions and social media if required.

      Benefits

      • Work from home
      • Yearly swag shares and reunions
      • 12 off days (+12 sick leaves)

      How to apply

      Please submit your resumé to this email address:

      [email protected]

      (Please include links to your portfolio or relevant design samples)

      We accept applications from all around the world with the exception of individuals living in or between the following time zones: UTC -10:00 and UTC -5:00.

    • 1 week ago

      Hi there!

      We're looking for a Design Manager to lead our design efforts around Content & Acquisition efforts at Zapier. Are you excited to build and run a user-centered product design team in a 100% remote company? Then keep reading!

      We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap and apply.

      Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

       

      About you

      You know content products. This role is focussed on growing our App Directory, which millions of people visit every month. You've previously grown a news, reviews, forum, support content, or similar product that combined in-house content with user generated content. You've taken a product lens to content. You've spent time thinking through how content can acquire new users through SEO.

      You are an experienced design leader. This isn't your first rodeo. You may not have hired or managed hundreds of people before, but you have hired, trained and managed multiple designers before.

      You put your team's and customer's needs first. You enjoy helping and enabling designers do great work. You optimize your design strategy for what helps users best achieve their goals. You use data and user research to make human-centered design decisions. You challenge assumptions about what makes a design successful through encouraging divergent exploration and talking to users.

      You love collaboration and feedback. You understand successful design doesn't happen in a vacuum or in secret. You believe in sharing work early, openly, and often. You enjoy teaming up with product managers, engineers, data scientists, customer champions, writers, and customers to help make the design team's work as effective as possible.

      You know how design impacts development. You understand the technical complexities a design might introduce, and you can work through them with your teammates. You don't believe in “tossing designs over the wall” and would dread doing so.

      You are resourceful. You know how to work across functions to get the help the design team needs to execute on projects. You work diligently to ensure progress is made across active projects.

       

      Things you might do

      • Hold weekly one on ones with members of the design team in your zone (today that's 3 product designers)

      • Hold a weekly design meeting to help the design team execute on current design priorities

      • Build rapport with each member of the design team and work hard to help them level up their skills

      • Collaborate across functions to help set roadmaps to achieve business goals through design

      • Advocate for and teach design skills across the organization. Find ways to involve non-designers in the design process through design sprints and other creative means.

      • Contribute to and help build our design system

      • Provide feedback on design solutions through wireframes, mockups, and interactive prototypes

      • Participate in user research and other experiments to inform design decisions

      • Give, seek, and receive thoughtful design critique

      • Actively recruit, onboard and train new product designers at Zapier

      • As a part of our All Hands Support initiative, help customers have the best possible experience with Zapier

      About Zapier

      For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

      We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

      We believe that with the right tools, you can have big impact with less hassle.

      We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

      We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

      The Whole Package

      Location: Remote

      Our distributed environment lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

      Compensation:

      • Competitive salary (we don't use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

      How to Apply

      We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate. Please make sure to answer each question. After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

      Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

      Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

      Apply Here
    • 3 days ago

      Howdy! 👋We’re the folks at Jilt, an email marketing platform built for eCommerce. We help thousands of stores surprise and delight their customers with emails that drive sales. We’re looking for a driven, detail-oriented UX designer to join our team and build streamlined experiences that delight our users.

      The Role

      You’ll work closely with teammates on the product and engineering teams to improve our user experience via thoughtful design. Our customers are business owners or eCommerce store administrators, so it’s important to create experiences that get out of their way, make email marketing fun and approachable, and help them understand best practices. You’ll be responsible for identifying areas of improvement, contributing to customer research, prototyping solutions to problems, then working on a development-ready visual design.

      While the majority of your time will be spent working on wireframes and visual design, you’ll also have the opportunity to contribute to customer development and research, pitching new features or improvements, and building the design standards for our growing team.

      We currently work with long-term design contractors, so as our first full-time design hire, you’ll influence our team design standards and patterns — you’ll help shape our best practices, workflows, and visual style guides. You’ll also be responsible for moving your projects forward, communicating your progress and milestones with others, and clearly documenting your work (we try to have good documentation on why we’ve made previous decisions). As a remote-first, 100% distributed team, great communication and internal artifacts are vital to our success.

      Here are some things you may do on a given day:

      • Participate in customer interviews with new or active users
      • Develop pitch documents for new features or improvements to existing ones
      • Provide feedback on designs and pitches from other team members
      • Create wireframes or low-fidelity prototypes for new features (we like Figma, but we’re always open to trying new tools)
      • Test prototypes or designs to validate design concepts
      • Create production-ready visual designs to hand to our engineering team
      • Work with the development team to add or update UX components within Storybook
      • Update our team wiki as our design standards evolve
      • Contribute to designs for our marketing site (which we treat as a product, too!)

      On the first day you will:

      • Meet your team and get familiar with how we work
      • Setup your environment and tooling
      • Add a new story for a design improvement you’ve identified

      In the first week you will: 

      • Add wireframes and detailed design to your new story
      • Review a teammate’s pitch or design
      • Improve our onboarding course and design documentation based on your experience

      In the first month you will: 

      • Work closely with the product team to ship a large feature (working through initial designs and iterating on them during development)
      • Publish a retrospective on your first large project to share successes, artifact the reasoning behind decisions we made, and log planned improvements for the next project

      To succeed in this position, you should have:

      • Experience designing for the web (you should have an eye towards ensuring accessibility, developing reusable components and patterns, etc)
      • Ability to juggle multiple deadlines at once (when you work asynchronously, projects often overlap, so you tend to start the “next thing” while awaiting feedback on others)
      • An obsession about streamlining user experiences and with delighting the user
      • Familiarity with HTML and CSS (have experience with JavaScript or written your own code? This is a bonus — tell us!)

      About you

      You love design that can remove rather than add to a project, but also like to add pieces of flair that make software fun to use. You know that great design requires an exceptional level of empathy, and you work hard to understand the problems your designs will solve. You know that a design isn’t good unless it’s functional and understandable. You know that all software is subject to technical constraints, so you enjoy working with the engineering team closely to build an amazing user experience that pushes the limits of what is possible.

      You love keeping up-to-date with the latest design best practices and tools, and are constantly tweaking and improving the way you work. You’re curious and excited to learn, so adopting new tooling or digging into a new app is something you’re keen to tackle. (After all, it is a new experience for you to learn from!) You know how to operate a hydraulic press, or at least watched a YouTube video about them and think they’re totally rad.

      Finally, you can’t wait to join a small team that loves their work as much as you do, affords the opportunity to work on challenging & interesting projects, and to continuously learn and improve. You can communicate effectively whether drafting up a pitch document, chatting in Slack, editing a wiki page, or writing a retrospective. You can communicate fluently in English, or at least as close as anyone can come to fluent English, because really, it’s English.

      Our team is fully-remote and we communicate primarily through Slack, Clubhouse, Google Docs, Basecamp, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.

      As a remote team, we believe that regular meetups are invaluable for getting to know each other better, so you should be available to attend 1-2 company-paid team trips per year. Curious about what those are like? Check out our recap of our last team retreat (SkyTrip), which brought the entire team out to Lake Tahoe, California for a week. It’s a plus if you think (like we do) that bears are absolutely the coolest animals in the forest. You can see what the team has to say about working with us here.

      This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with wireframes and prototypes created, stories drafted, and wiki edits.

      Benefits

      Here are some benefits we're happy to offer to our team members:

      - Competitive salary

      - Annual incentive for meeting team and company goals

      - 27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)

      - Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)

      - 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)

      - Up to 8 weeks paid parental leave for new mothers and fathers

      - Work flexible hours from anywhere that has a reliable internet connection. We’re a remote-first company and embrace working asynchronously.

      - Tools (hardware/software) to help you be productive

      - Allowance for professional growth (books, courses, conferences)

      - Home office or co-working allowance

      - A Kindle to help you keep learning


      Full Details & How to Apply

      Learn more about who you’ll work with, about our hiring process, and how to apply via the link above. Applications accepted until May 6th.

      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    See 14 more Design jobs
  • Marketing / Sales (28)

    • 2 weeks ago
      WHO WE ARE

      We’re a boutique consultancy doing exciting work with awesome Fortune 250 companies (Southwest Airlines, Nestlé, and Neiman Marcus to name a few). Our clients look to us to provide data-driven strategy and insight, enabling them to tackle their biggest challenges in improving engagement and experience for their most important people: customers and employees. In short, we’re “people” people.

      We have an award-winning culture at Elicit and we pride ourselves in that. We’re a group that:

      • Works hard and plays hard.
      • Genuinely cares about our teammates.
      • Are lifelong learners.
      • Fully endorses karaoke.
      • Eats at food trucks and five-star restaurants.
      • Goes zip lining and hot air ballooning on the company dime.
      • Has a strong meme game.
      • Enjoys a flexible travel schedule.
      • Works wherever we want on home weeks.
      WHO YOU ARE

      You’ve had a Director role in omni-channel marketing, digital marketing, marketing strategy, or customer relationship marketing, but you’re much more than your title.

      • You’re curious and open to new ideas.
      • You love to use data to make strategic decisions.
      • You thrive in a fast-paced environment and embrace change.
      • You have a great sense of humor.
      • You want more than a job, you want an adventure.
      • You know the value of teams and excel in team environments at various roles.
      • You have a bachelor’s degree or beyond in marketing or business.
      WHAT YOU’LL BE DOING

      As the Director of Marketing Strategy, you will help our clients generate business value from customer data and marketing technology. Specific projects might include:

      • Assessing and managing our clients’ omnichannel marketing strategy and ensuring their execution of key omni-channel pilots and global rollouts
      • Creating marketing calendars, defining prioritization frameworks, overseeing execution, and partnering with our data science team to identify implications of their analysis
      • Teaching and helping our clients build a test and learn capability, from war room design and agile testing frameworks to scaling and insight application
      • Creating test campaign ideas and completing campaign briefs for prioritized tests, considering the impact on the end user experience
      • Mapping the customer and employee journey and spearheading lifecycle management to improve the customer or employee experience
      • Working with a cross functional team comprising of members across Online, Store Operations, Creative, Visual Merchandising, Information Technology, and Finance to drive alignment and execution of omni-channel test and experience plans
      TECHNICAL SKILLS
      • At least 7 years of marketing experience, including a leadership role (ideally Director-level)
      • A proven track record of driving business value through the use of data and insight
      • Solid understanding of the omni-channel experience, including knowledge of how individual marketing channels should be leveraged to drive the overall experience
      • Direct experience with planning or executing marketing programs, including digital marketing, direct marketing, CRM, omni-channel marketing, communications/PR, or loyalty
      CONSULTING SKILLS
      • Client-facing or internal consulting experience with a history of building strong client relationships
      • Comfort in translating business insight into marketing or experience plans
      • Excellent written and verbal communication skills, including the ability to craft a compelling story to motivate and align stakeholders
      • Working knowledge of qualitative and quantitative research techniques
      • Working knowledge of the marketing technology landscape
      • Proven experience in leading cross-functional initiatives and teams
      EXTRA CREDIT
      • Experience with marketing attribution or media mix optimization
      • Marketing analytics, marketing execution, and customer analytics
      • Brand management or brand strategy development
      • Retail or Travel and Transportation industries
      • Market research management experience (quantitative or qualitative)

      If this sounds like you, then drop us a line or submit your application below—we’re excited to meet you!

    • Sketchdeck (US)
      4 weeks ago
      Position Summary
      • SketchDeck is looking for a smart, empathetic and motivated  Business Development Rep  to join their team. They’ll help you grow and advance your career in Sales, while you collaborate with a diverse team of individuals from around the world.  
       
      Primary Responsibilities 
      • Provide a world-class experience to all inbound leads expressing interest in SketchDeck via multiple channels, including phone and email.
      • Conduct research  and qualification calls with all inbound prospects in order to drive the new sales pipeline
      • Become a product expert and learn SketchDeck selling best practices
      • Keep records of interactions with leads in Hubspot (CRM)
      • Identify inefficiencies and implement improvements in our process and workflows
      • Manage multiple projects at a time and prioritize workload within the team to ensure that project timelines are met
      • You’ll work with companies and startups to close ad hoc project sales
      • You’ll work with our Account Director sales team to qualify leads, set meetings and  demo SketchDeck to marketing and sales executives.
      • You’ll develop process and practices for future solutions consultants.
      • By the end of your first 3 months you’ll be an expert on SketchDeck’s customers and their needs. 
       
      Supervisory Responsibility
      • None
       
      Travel 
      • 10-20%
       
      Other Duties
      Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
        
      Requirements 
      Required Education/Experience 
      • 2+ years of full-time work experience in sales, marketing or customer success
      • You are ambitious and committed to pursuing a career in sales
      • Strong stakeholder management skills; building relationships with the ability to facilitate decision making at all levels
      •  Excellent listener and persuasive communicator - you have a genuine curiosity and empathy for  prospect's situations, needs, challenges, and pain points
      • A great attitude and love for teamwork
      • Highly driven with a passion for technology and an interest in design- you thrive in a fast- paced, agile environment
      • Excellent written and verbal communication skills
      • Ability to source your own leads, including outbound prospecting
      • You are detail oriented, with strong time management skills
      • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds
    • 1 month ago
      Modern Tribe is looking for two seasoned business development leads to drive new growth for the agency. This is a hybrid role between senior sales lead and a solutions architect. In this role at Modern Tribe you will help the company identify leads, develop relationships and close deals in line with our company values.
       
      The ideal candidate for this role is someone who has been writing proposals, selling large scale projects and maintaining key relationships for a successful digital agency for 3+ years and has been technically involved in online projects for 5+ years.
       
      You’ve been running projects for years: you’ve done your own sales, have a proven track record writing proposals that close deals, know how to work with WordPress, and understand the nuances of the WordPress business world. You’ve sold projects in the $75 – $250k+ range, and aren’t afraid to go bigger.
       
      Above all else, your daily attitude + output embody Modern Tribe’s company ethos of “live well and do good work”: you thrive on keeping the team happy and healthy. Matchmaking — not hitting sales numbers — is your jam. You hustle hard, enjoy the game and relish a genuine success. We pride ourselves on solving real problems for people rather than clutter the interwebs with more shit. If you jive with the mission of setting your team up for success, giving them the right flow and the right kind of projects, even if it means rejecting a potentially-lucrative gig…we’d love to hear from you.
       
      Note that scoping + strategy experience are a must-have for this role; Modern Tribe is ONLY looking for technical sales candidates at this time.

      Inclusion Statement

      Modern Tribe is committed to a culture that embraces diversity and inclusion. We foster an environment of collaboration, open engagement, fairness and respect regardless of differences in age, race, disability, national origin, gender identity, religion, sexual orientation or veteran status. As a hybrid workspace ranging from distributed contractors to traditional employees, we value the unique perspectives and experiences of our global team.
       
      We come from all walks of life. We are small business owners. We are tattoo aficionados and 80’s movie buffs and ex-pats. We are homeschool teachers. We are single parents. We are musicians, college drop-outs, and entrepreneurs. We are travelers, feminists, runners, volunteers, and makers. We are a Modern Tribe.
       
      Everyday we strive to fulfill our motto: live well and do good work. We hope you will consider joining us.
       

      Responsibilities

      Each of Modern Tribe’s sales team members closes upwards of $1 million in new project work each year. The company provides a healthy pipeline to keep things rolling. Team members are also expected to be out generating leads themselves through speaking at events, blogging, local networking, etc. We build relationships.
       
      The business development position at Modern Tribe is primarily focused on lead qualification and managing the sales funnel through contract close. Specific tasks this will involve include:
       
      • Managing the inbound inquiry funnel (triage emails, answer calls, etc)
      • Reviewing + qualifying leads that are a good fit for Modern Tribe
      • Helping define + scope projects of all sizes, ranging from $75k to over $1 million++
      • Clearly identifying customer needs and articulate how we can help solve them
      • Lead the proposal writing process
      • Working directly with service team directors / leads to get estimates
      • Pitching the final project / proposal to the end customer
      • Building relationships with prospective partners
      • Providing regular status updates on daily Sales scrum meetings
      • Working directly with Project Management and Strategy to handoff and oversee confirmed projects / upsell opportunities
      • Ensuring the internal CRM we use for tracking work stays updated + accurate
      • Verifying that that all workflows (proposal templates, estimate templates, etc) are documented and easily accessible
      • Maintaining strong, long-term relationships with customers once the project is underway, with the ability to expand business with current customers beyond the initial project
      • Writing outbound marketing pieces

      Personal Competencies

      • Impeccable communication + organization skills
      • A deep-seated love for relationship building
      • A diverse background that touches on technology, design and/or strategy, not just sales
      • Self-motivated, detail oriented
      • The ability to prioritize workloads and meet deadlines
      • An engaging + compelling writing style
      • Given the level of client communication involved, a near-perfect command of the English language is require

      Knowledge & Experience

      • 3-5+ years managing sales for digital agencies
      • A strong, proven track record building + managing relationships
      • A strong design or technical background — show us that you’ve been in the mix building stuff with an understanding of customer goals and how to solve for them
      • A demonstrable understanding of current technologies and what solutions will/will not work for a given customer’s needs
      • Demonstrated success driving new sales/client acquisition in an agency environment
      • Ability to travel approximately 1x per month on average (this fluctuates a lot)

      Additional Experience (Bonus Points)

      • A strong command of WordPress is HIGHLY desirable, but not required if you have years of experience selling or working with a similar CMS
      • Experience running web design and development projects & managing the customer relationship
      • Experience closing $1 million + in annual sales
      • Proven experience in strategy, design and/or executing major marketing initiatives
      • Distributed team experience is important (but not required)
      • A confidence + love for working remotely, and the potential social isolation that may bring
      • Experience in a project management role where you are can manage team workflows, estimate resourcing needs for pitches and keep team members accountable is a plus

      Location

      Work from anywhere in North, Central or South America. If your timezone is outside of US business hours, but you work at least 3+ hours of overlap each day, let's chat. You must be fluent in English. You just need a computer and a strong wifi signal to support daily video chats with the Tribe.
       

      Compensation

      This is an hourly gig and we are looking for 2 consultants, project load will vary,
      but we anticipate approximately 15-20 hours per week of work. Compensation depends on experience. Keep in mind that Modern Tribe’s sales team does NOT offer commissions at this time. 
       
       

      Perks

      We believe that distributed working is a way of life. We understand what it means to work remotely. We offer consistency in expectations, payment, and support. We believe in learning from each other and fostering personal growth. You can expect to learn a lot while working with us.
       
      (Also, if you work enough with us, we’ll bring you on the team trips.)
       

      Who We Are

      Modern Tribe, Inc. is a rapidly growing software & design company. We develop custom solutions for some of the world’s largest companies, government institutions and smaller growing organizations. We pride ourselves on our ability to bridge people and technology and to bring the passion and dedication of an entrepreneur to every project. Our team is composed of talented employees and freelancers around North & South America (and a smattering across the globe).
       

      Who You Are

      We love working with each other because we have built a culture that suits us well. We work primarily with freelancers and coordinate their talents for large projects. To be on our team, you must be:
       
      • HAPPY: Where there is a will, there is a way. Having a positive disposition allows us to achieve great things and to support each other.
      • HELPFUL: Always looking for ways that you can help others.
      • CURIOUS: It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar.
      • ACCOUNTABLE: Our clients expect us to get the right thing done on budget and on time. Communicating expectations and meeting them is the cornerstone of success.
    • Action Verb (USA)
      2 weeks ago

      Location: Work From Your Home for our All-Remote Company (USA only)

      Do you know how to sell SaaS to businesses? Could you give a product demo in your sleep? Do you have an opinion on the best way to structure commissions for a sales team?

      If so, we’d like you to learn about Files.com!

      Files.com’s success has been driven by our already-amazing sales team who are responsible for talking to prospects and existing customers and converting them into happy customers.

      We are looking to hire a sales lead (sales manager) who knows exactly how software as a service should be sold to businesses.

      You will improve our already great processes for reaching out to leads, running drip campaigns, and executing product demos with prospects and customers.

      Read on to learn more!

      About Files.com

      Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.

      (We hope to be launching the new Files.com homepage within the next month.)

      Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees who work from home.

      Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

      We’re Bootstrapped, Profitable, and Growing

      Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

      We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

      We Are A Remote Company

      You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.

      You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

      Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

      We think that these in-person meetings are vital to the success of a remote team.

      About the Role

      As Sales Lead you will take charge of our sales systems and procedures.

      You’ll optimize how leads are distributed to sales reps and set commission structures.

      You’ll create drip campaigns, craft powerpoint decks, and perfect closing practice.

      You will train new sales staff, engage with prospective customers, evaluate new sales tools/software, and close large deals.

      This position reports directly to our CEO.

      Minimum Qualifications:

      • Bachelor’s degree or relevant experience.

      • 10+ years of sales experience.

      • 3+ years of experience as a mid-to-senior Sales Lead or Sales Manager.

      • Deep understanding of sales metrics such as SQL, MQL, Sales cycle length, etc.

      • Track record of meeting or exceeding revenue goals for a B2B software product.

      • Experience with designing, launching, and tracking sales strategies, pitches, and campaigns.

      Preferred Qualifications:

      • Experience working on a remote team.
    • 2 days ago

      About us

      Sourcegraph's mission is to enable every software developer to create technology using the best tools. The innovations of the future will all rely on software, so by empowering developers today we can bring the future sooner. You can learn more about our mission by reading our our master plan.

      We are an open company: our code, our product roadmap, and our company processes are public. This transparency helps us rapidly gather feedback, iterate, learn, and deliver the best product to our customers.

      We value continuous progress and we release a new version of Sourcegraph every month. You can see all of the progress that we have made by visiting our blog, and all the exciting things that we are planning to work on by reading our product roadmap.

      Sourcegraph is an equal opportunity workplace; we embrace diversity and welcome people from all backgrounds and communities.

      If you are passionate about making the world better through software, come join us!

      About the role

      Every company in the world is a software company, and every developer in the world needs Sourcegraph. We are building a product that empowers developers, and are looking for someone who wants to help us bring the best development tools to every team in the world.

      We have demonstrated strong product-market fit, but have grown largely through word of mouth in the past. We are looking to accelerate, while staying true to our authentic, bottom-up go-to-market model (we strive to learn from companies like Atlassian, Stripe, Hashicorp, Dropbox, GitLab, and more).

      You will:

      • Help define, dissect, and optimize Sourcegraph’s user acquisition funnel and customer journey.
      • Think creatively about ways to grow or optimize different stages in the user journey/funnel.
      • Execute (this is not just a role for high-level consulting).
      • Be data-driven in helping our go-to-market teams (Developer Advocates and Sales) prioritize opportunities to invest their time.
      • Help build a growth and business team from the ground up.

      Ideal candidates have

      • A passion and excitement for software development (no training as an Engineer required, but you should have an understanding of how software development happens and Sourcegraph's value proposition).
      • Demonstrated background in analytical roles (BizOps, Growth, Consulting, Finance, etc.).
      • Familiarity with SaaS business models, and how software companies grow.
      • Creativity, and a willingness to try everything and iterate quickly (e.g. ideas that won’t scale or ideas that sound "crazy" at first).

      Compensation and benefits

      We provide competitive pay and equity because we want you to act like a business owner and share in the success of Sourcegraph. We also provide many benefits to keep you happy, healthy, and productive.

      Interview process

      1. You apply here.
      2. We schedule a 30 minute phone call to share what we are looking for in a candidate and to find out what you are looking for in your next role.
      3. We give you a small case study project to see how you would approach the job at Sourcegraph.
      4. We schedule a few more hours of interviews. We are happy to fly you out to our San Francisco office to meet the team in person, or to conduct the remaining interviews remotely, whatever works best for you.
      5. We check your references.
      6. We make you a job offer.

      We also expect you to be interviewing us too, so ask us any questions you have along the way!

       

    • Nightwatch
      1 week ago

      Marketing Manager at Nightwatch

      We are looking for an experienced, emotionally mature and perceptive individual who is growth and performance-oriented. We want someone to lead and manage marketing activities in our company, from inbound marketing (blog & content marketing) to SEO; social marketing outreach to paid marketing.          

      If you are a creative person who enjoys freedom, new technologies, and solving problems; and if you are a positive-oriented thinker who does not fit the traditional internet company structure, this job might be the right fit for you. We are not looking for someone who regularly switches companies, or who is only looking for a huge wage. Our mission is to develop a strong team that shares our values of personal growth, education, compassion and true friendship.

      Collectively, we want to bring forward-thinking and innovative solutions to the world. We are a bootstrapped company that believes the future belongs to smaller companies that don’t subscribe to the 9-to-5 corpo way of doing things. We believe that the Silicon Valley era is over, and we are building a business which allows us to enjoy the freedom of working remotely where each of us has the autonomy and flexibility to have a high impact on the world with our work.

      Requirements:

      • Well-developed leadership and management skills; at least 2 years experience with managing a marketing team
      • 5+ years experience with digital marketing
      • Proficiency in understanding and experience with direct and inbound marketing
      • Ability to identify and implement less conventional “growth hacking” processes
      • Extraordinary communication skills; preferably native english speaker, or excellent fluent speaker
      • Experience with SEO, paid advertising methods
      • Experience with split testing tools, Google analytics, funnel optimization

      How your work is going to look like:

      • Leading and improving marketing strategies and activities, including inbound / content marketing, SEO, email marketing, outreach, paid advertising, social media marketing and other related activities
      • Working closely with a remote marketing team of 3+ people (specialized for particular areas such as outreach, social media, and content-oriented)
      • Optimizing our user’s journey in the sales funnel
      • Improving and fine-tuning brand message across all communication channels
      • Setting, tracking and reporting performance and KPIs for all marketing activities

      Interested? Apply now!

      Tell us why you’d like to join, what you have achieved so far, and how you see yourself fitting in with us. A good start would be to take a look at our tool, our marketing activities and our sales funnel. Then, tell us what you think we could improve.

    • 2 weeks ago

      Mixmax’s Customer Success team is looking for our first Customer Implementation Lead to join us in our San Francisco office or remotely.  You’ll be part of our team who works daily towards the core value of “turning our customers into heroes at work” through utilizing Mixmax.  For this foundational hire as our first Customer Implementation Lead, you’ll have a dual role of:

      1. Building out the framework for the process, tools, collateral and metrics to implement Mixmax customers on the platform while...
      2. Successfully guiding Mixmax customers through their initial onboarding ensuring quick time to value and adoption of Mixmax in their daily workflows.

      Candidates interested in this role need to possess a high aptitude for process building, metrics, and tool adoption while also being comfortable working directly with customers as an individual contributor, leading their implementations.

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      What skills do I need?

      • Delivering value to our customers:
        • Work directly with multiple Mixmax customers simultaneously to implement/onboard them effectively on Mixmax and
          • Guide and train them through their initial setup and usage of Mixmax via calls (video) and onsites.
          • Deliver quick time to value and full customer adoption of Mixmax core features.
          • Set expectations regarding the onboarding experience and timelines.
          • Troubleshoot and resolve customer issues which occur during onboarding.
          • By succeeding in the above, provide an overall delightful onboarding experience!
      • Foundational internal planning:
        • Partner with Customer Success leadership to
          • Develop and implement the initial iteration of the customer onboarding process at Mixmax.
          • Work cross functionally to develop the collateral, plays, process and tools which will support this function.
          • Bake out metrics to gain insights on customer health during onboarding and how the process can be improved.
      • Ensuring our customers are satisfied post onboarding:
        • Work to develop scalable touchpoints to ensure continued adoption post implementation through renewal.
        • Create and deploy intuitive monitoring for feature adoption and usage.
        • Develop automated customer outreach and check-ins to ensure post implementation customers remain engaged with the product.

          What 
      • Required Skills and Experience
        • Comfortable having a high amount of autonomy and working in situations where process may be ambiguous (we’re a startup!)
        • Have 2+ years of work experience in a related role.  Think of a work background in with proven success in project management, previous implementation experience, or customer success.
        • Possess a contagious sense of enthusiasm and energy to all client interactions.
        • Experience working in SaaS.
        • (Great to have but not required)  Domain knowledge of other email productivity tools.
        • (Great to have but not required) Previous usage and setup of implementation centric products like Salesforce, Totango, Asana or Gainsight.


        About MixMax:

      Mixmax’s mission is to do the impossible with email; we started Mixmax to take on the challenge of upgrading email to the 21st century. We believe everything you do today on the web should be possible in any email. This includes scheduling meetings, completing surveys, making purchases, and even interacting with apps.

      Just like you use Slack to talk within your team, you use Mixmax to talk to people outside of your team. Primarily, we help sales and recruiting teams achieve more and with greater consistency by automating their most common workflows and integrating with their existing toolchain - Gmail, Salesforce, Slack, text messaging and more.

      Our team is nimble, and growing quickly. If you join us, you’ll see the business grow through several different phases and your role will grow with it. You’ll wear multiple hats, embrace ambiguity, and take charge leading complex projects. You’ll have the support of an experienced team who’ve built multi-million dollar products and services. This is exceptionally challenging work, but will be the most meaningful and rewarding of your career.

    See 21 more Marketing / Sales jobs
  • Product (36)

    • Codelitt (USA)
      6 days ago

      At Codelitt Incubator, we put the users of our software first. Help lead the development of innovative new products. This will require leading a team of designers, developers, QA, and devops to build a software product which solves your customers’ problems in the best and most efficient way. You’ll be working with the product’s customers to gather feedback, implementing a plan to reach each milestone, and working with the software team to deliver results. Each milestone must be delivered on time, within budget & within scope.

      Must be US based however remote work is allowed. We're looking for someone with at least 2 years of professional experience who is sharp and learns quickly on the job.


      Planning 

      • Understand client needs (design, development, etc)
      • Identify opportunities and define product vision and strategy
      • Implement agile methodologies in planning and implementation
      • Understand requirements to deliver on customer needs
      • Understand how to work with team to estimate stories
      • Set goals, deadlines & milestones
      • Prioritize
      • Team set up
      • Manage client expectations
      • Implementation
      • Manage design team
      • Manage dev team
      • Coordinate with third parties/partners
      • Manage relationship with client
      • Time management
      • Manage & keep track of changes of scope
      • Measure team performance & evaluate
      • Reporting & documentation

      QA

      • Ensure work is carried out according to expectations & scope
      • Thorough review of design
      • Thorough review and testing of software
      • Ensure quality is being delivered at all times

      Client Relations

      • Regular travel (once a month) to Chicago, Boston, and DC
      • Sit in during sales meetings
      • Manage relationship with client
      • Regularly meet with client for updates (teleconference)
      • Client briefing & training (use of software)


      Requirements

      Education

      • Bachelor's Degree, preferably related to tech

      Leadership Skills

      • Leads by example
      • Motivates the team
      • Takes responsibility
      • Driven, ambitious, & self-motivated

      Proven work experience in project management

      • Planning
      • Time management
      • Priority setting
      • Process oriented
      • Organized

      Communication skills

      • Professional proficiency English requirement
      • Set clear goals
      • Be transparent
      • Understand requirements
      • Bridge the gaps between design, development & business
      • Manage expectations

      Sales experience

      • Understand a product
      • Understand the customers pain points/problems
      • Communicate a solution

      Solid technical background

      • Understanding and/or hands-on experience in software development

      BENEFITS

      • Competitive salary
      • Your birthday off
      • 2 weeks of vacation per year
      • Healthcare benefits
      • Maternity and paternity benefits
      • Your local public holidays off
      • The flexibility to work anywhere you prefer
      • The chance to work with some of the most prestigious clients in the world
      • Lots of fun team building events throughout the year
      • The opportunity to work with a fun and talented bunch of people from all over the world!
    • HeartSim (US timezones)
      1 week ago

      HearthSim, the company behind the Hearthstone Deck Tracker and HSReplay.net is working on a new product for Magic: The Gathering Arena, and we are looking for a product manager to join our team.


      If you use HSReplay.net frequently, have tons of ideas for features that you wish existed on the site, love data visualization tools like D3.js and r/dataisbeautiful, geek out about helping people find insight in large data sets, and are excited at the prospect of joining a quickly growing, early stage eSports statistics and analytics company, then we want to talk to you!

      In this role you will be the first full time member of the product management discipline at the company. You will be working directly with the company’s founders and you will have a determining impact on the direction and success of our products.


      In this role, you will need to:

      • Engage directly with new gaming franchises, players, social influencers, and other eSports ecosystem partners to understand the needs of players and the opportunities for new products and features.

      • Define customer personas and quantify market sizes to estimate the economic opportunity for potential products and features.

      • Generate and propose ideas for new features and products.

      • Draft product requirement documents and collaborate with engineers and visual designers to create wireframes and UI mockups.

      • Decompose new features into user stories as part of the company’s agile sprint process.

      • Maintain a well groomed engineering backlog in order to: keep engineering focused on the highest priorities, anticipate and resolve dependencies, say no to distractions, triage bugs, identify at risk deliverables, and take corrective action.

      • Coordinate with customer support, finance, and marketing to integrate their engineering needs into the backlog.

      • Collaborate with the marketing department to orchestrate and execute the go-to-market for new products and features.

      • Collect player feedback and analyze metrics to iterate on features and inform future prioritization decisions.


      Qualifications:

      • Prior experience performing the PM functions of the role described above.

      • A track record of conceptualizing and bringing successful new products to market.

      • A strong independent work ethic and internal drive to create amazing products.

      • Comfortable working remotely full time (we are a distributed team).

      • Able to reliably attend meetings between 10am - 6pm Eastern Standard Time.

      • Either eligible to work for a US based company, or able to work as an independent contractor to a US based company.

    • Aula (Remote within GMT-5 GMT+5)
      2 months ago

      The short version ?

      Mission: Build a high-performing, diverse and mission-driven product organisation from scratch - think 'COO for product'. Why: Shape the whole edtech industry by building a ‘foundational layer’ that can power an ecosystem of integrations - with the ultimate goal of making every student feel part of a learning community. Who: An experienced product manager who has built teams from scratch and led them through scale. People-focused yet process-nerd.

      What is Aula? ?

      Aula is a remote-first 35-person team from 11 nationalities building a communication platform for education. Think ‘Slack for education’. Powered by an ecosystem of integrations, Aula is the foundational layer in the tech stack that shapes a whole industry. We built Aula because we believe digital infrastructure should encourage community and participation-based learning. We’re backed by people like the founder of Unity, CTO at Eventbrite, a co-founder of Zendesk, a co-founder of JustEat and world-class VCs like Project A, BrightEye and Sunstone.    

      Product @ Aula ??

      Untoggle the bullets below to discover what we're building.
      • What the platform is about
      • Product principles
      • Who we're building for
      • How our users benefit
      • Product challenges we're working on
      • How our development team will look in 12 months

      The role: VP Product ??????

      ‘COO for Product’ - focused on people and process - and member of Aula’s exec team. Work with Adrian, our CPO, to craft a world-class product organisation and shape how we build products at Aula. We’ve built a minimum viable replacement of the current digital learning infrastructure at universities (Learning Management Systems). We’re now on a path to scale a team and build Aula into the platform that will make Learning Management Systems a thing of the past. You’ll be the first product manager, but your trajectory is clear: lead the product organisation. Initially, you’ll build the team and leading a product area in parallel. As soon as we (or you ?) hire your replacement on your product area, you’ll focus on building the product organisation and defining our product management processes. Responsibilities
      • Build Aula’s product team. Diverse, world-class and remote-first.
      • Foster a collaborative and high-performance culture through 1:1s, personal development of product managers and refining team and reporting structure
      • Define and communicate how we build products at Aula.
      • Set the direction for the whole company as part of Aula’s executive team.
      • Work with Adrian, our CPO to define high-level product strategy.
      • Lead on product execution: work with our engineering team to define sprints, communicate timelines and define OKRs.
      • To start with: Own a product area such as Direct Message, Feed and Material (don’t worry, we’ll tell you more)

      We’d love to hear from you if… ?

      You’re are the kind of person who...
      • Thrives in caring and direct feedback environments.
      • Wants to foster a culture of no-ego team players.
      • Can convey a compelling story of why great product managers should join your team.
      • Isn’t afraid to knock on doors to get in touch with great product managers.
      • Appreciates the value of diverse and inclusive teams.
      • Thoroughly enjoys connecting with people.
      • Has serious product flair and is not afraid to get their hands dirty.
      • Can arrange a working day with 6 hours of overlap with the workday in GMT.
      You’ve done some of these things…
      • Been part of an excellent product-focused organisation.
      • Managed 10+ (happy!) people.
      • Hired excellent people.
      • Owned full-scale products
      • Seen excellent product management at an organisation with 100 people or more.

      Why join Aula? ?

      • Who we are
      We are a bunch of curious and silly-ambitious people who have set out to do our lives’ work.

      A video call with people in 13 different countries.

      We thought we'd put a face on some of the people you'd be working closely with:

      Adrian, CPO - Having fun ??

      Eugenia, product designer - starting March 13 ?

      Oliver, CTO, before a dramatic haircut :)

      Erd, product designer, smiling cheekily on his first day at Aula ?

      • The kind of workplace we're building
      1. We grow our people, focused on feedback. Read more here.
      2. Openness. For example, open investor calls.
      3. Commitment to building an inclusive company. For example, a Scandinavia-like parental leave and pay policy.
      4. We’re curious about the future of work: from a globally distributed engineering team (so we have fortnightly remote lunches) to heavily tech-enabled workflows (see a snapshot of our new employee onboarding here).
      • Benefits
      1. Personal development is part of being 'a high performer'. You're supported in, and accountable for, your personal growth. You set the direction.
      2. Shared ownership: Joining the Aula journey means you will own part of the company.
      3. Technology: Get hooked up with the technology you need to do your best work.
      4. Free books: Whatever you want to read.
      5. Family leave: We offer enhanced family leave and pay - and a commitment to open, continuous communication.
      6. Flexible working: We’re flexible about when and where you work as long as you have 6 hours of overlap with the workday in GMT.
      7. All the best,
      The Aula Team ?
    • 2 weeks ago

      CloudBees CodeShip is a SaaS CI/CD tool focused on making automating the testing and delivery of software fast, flexible and simple. We offer CodeShip as part of the wider CloudBees product suite, which as a whole is focused on building an end to end software delivery solution.  CloudBees’ other CI/CD offerings are more focused on Enterprise CI/CD, while CodeShip offers smaller customers a world-class CI/CD experience and offers larger customers an integrated SaaS option within our product portfolio.

      The CodeShip team sits at a unique spot within the CloudBees  organization, operating at a higher-velocity SaaS model for smaller and growing companies while also building integrations into other products to provide Enterprises a simpler, no-overhead option for the projects where that makes sense.

      Our business is booming and we’re seeking a talented individual with a drive to succeed in a fast paced and dynamic environment to join the Continuous Delivery product management team. Reporting to a Sr. Director of Product Management, you will be tasked with working with Design, Engineering and with our customers to help define and manage new feature development, growth-oriented projects and internal integration work.

      Your responsibilities will be end to end, from problem discovery and user story refinement all the way through to delivering optimal solutions to those problems. You’ll also work directly with sales, marketing and customer success, communicating the what and why of new product deliverables.

      We’re looking for someone who can solve problems creatively and collaboratively, and work effectively in a highly distributed team environment across business and technical domains. At CloudBees it’s in our culture to learn, adapt and improve, so you’ll be someone who isn’t afraid to try new things.

      WHAT YOU'LL DO

      • Analyze and identify market problems
      • Identify growth and marketing opportunities through feature development and product design
      • Engage with customers and sales prospects to understand needs and opportunities
      • Work collaboratively with other software Product Managers and coordinate on dependencies
      • Be hands-on with the technology and capable of demoing and discussing the product at a technical level
      • Work closely with engineering to establish deliverables and schedules that align with sales and marketing goals
      • Work closely with marketing to drive pipeline and provide supporting content and messaging
      • Work closely with sales to support sales activity, including developing technical collateral and demos
      • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications and participating in professional societies.
      • Be an expert in competing product offerings and the surrounding marketplace across the product delivery lifecycle
      • Develop messaging and positioning that explain technical and business value in simple, understandable terms
      • Brief sales and solutions architects on roadmap and product deliverables
      • Analyze and breakdown complex business problems into discrete user stories
      • Prioritizing issues ensuring product backlogs are regularly reviewed

      WHAT THE ROLE REQUIRES

      • 2+ years working experience as a practitioner of CD who are facing customers such as Pre Sales engineers or Shared Engineering Services Managers
      • 3+ years working experience in a software development organization
      • 2+ years working on SaaS products aimed at developers or a technical audience
      • Excellent background in software development lifecycle
      • Strong understanding of Continuous Integration and Continuous Delivery solutions
      • Ability to demonstrate sound product management skills (analytical, business judgement, communication and product discipline) in addition to technical awareness.
      • Practical experience with CI and CD tools (Jenkins, Codeship, Gitlab, CircleCI, GoCD, ConcourseCI, etc)
      • Ability to demonstrate exceptional teamwork across a very distributed organization worldwide

      DESIRABLE QUALIFICATIONS:

        • Experience with Design Thinking approaches
        • Experience with growth-oriented PM or marketing initiatives
        • Knowledge of containerization and orchestration technology (Docker, Kubernetes, OpenShift, Mesos) desirable
        • Solid understanding of testing methodologies at multiple levels of abstraction
    • Elastic (US or Europe)
      1 month ago

      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      We are looking for a Senior Product Manager to focus on the SaaS Cloud offerings of Elastic. Elastic Cloud is the fastest growing product in the Elastic Stack and this person will provide meaningful thinking to the future roadmap and customers who rely on it.

      If you are passionate about SaaS and cloud specifically, we would enjoy talking with you!

      What You Will Be Doing:

      You will work together with the Cloud Product Management team, engineering, customers, other internal stakeholders to position and grow Elastic Cloud.

      You will capture market competitive and trend data, customer feedback, customer usage data, and other key information to develop product insights and help drive the product roadmap.

      In addition, you will:

      • Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
      • Independently measure product KPIs, which will drive process improvements and future product features
      • Build relationships with cloud vendors
      • Understand and remedy customer needs by interacting directly with customers, reading and understanding support tickets, and listening for valuable feedback
      • Support product marketing and sales enablement to craft customer focused messaging and content
      What You Bring Along:
      • You have 4+ years in product management for a SaaS product(s) and have a deep understanding of SaaS and IaaS domains, ideally developer-targeted SaaS products.
      • Some development hacking skills which translates to the ability to dive deeply into the technical understanding of how a product works.
      • Ability to understand customer needs, build customer value and highlight competitive differentiation through packaging and pricing
      • Experience crafting high quality sales and customer-facing content including presentations and web copy as well as guiding the product marketing team to create content
      • Excellent spoken and written English communication skills
      • Experience working with user tracking and web marketing tools (Mixpanel, VWO, Intercom, GA, Heatmaps)
      • Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc)
      • Experience working in a distributed organization
      Additional Information:
      • Competitive pay based on the work you do here and not your previous salary
      • Stock options
      • Global minimum of 16 weeks of paid parental leave (moms & dads)
      • Generous vacation time and one week of volunteer time off
      • An environment in which you can balance great work with a great life
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
      • Distributed-first company with Elasticians in over 30 countries, spread across 18 time zones, and speaking over 30 languages!
    • Stripe (North America)
      2 weeks ago

      Help define and amplify the Stripe story and connect our products with users. 

      Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, lead go-to-market for our suite of products, and create and execute campaigns to drive product growth. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Design, Developer Relations, and Communications to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch.

      In this particular role, we are looking for a creative, analytical, collaborative product marketer to help establish and scale the end-to-end of developer marketing at Stripe.

      You are:

      • A storyteller. You have deep empathy for developers and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills
      • Data-oriented. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market
      • Organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track
      • Passionate about technology. You are keen to learn about how things work and are able to explain technical concepts in ways that everyday people can understand
      • Ambitious. You are eager to make an impact at Stripe. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right
      • A team player. Product Marketers collaborates across the Marketing team and with basically every team at Stripe. You are able to work with a range of disciplines to execute on your work

      You will:

      • Deeply understand how to scope and execute marketing strategies needed to reach different developer segments: talk regularly to users and prospects and work with our Analytics team for qualitative and quantitative insights that inform your work (content, messaging, positioning, etc.)
      • Advocate for our existing and prospective users, be informed about our competitive landscape, and become the go-to expert for your product area to help shape the product roadmap and strategy
      • Develop product positioning and messaging informed by user research, market insights, and product understanding for developer-specific features—APIs, SDKs, developer tools
      • Work closely with a range of cross-functional teams—product managers, sales, developer relations, PR, and engineering—to develop go-to-market strategy and drive launches for our products
      • Be a close partner to all other product marketers on how to amplify developer adoption for their products
      • Build and launch creative and high-impact campaigns across the full funnel: drive awareness of Stripe to developers, help them choose and start on Stripe, and convert them to evangelists
      • Track the right metrics and execute campaigns that drive awareness and adoption on an ongoing basis; figure out how to and start tracking the developer affinity metric for Stripe (the ambitious denominator of this is all developers)

      Our ideal candidate will have:

      • 5-10 years of relevant work experience that can span marketing, product marketing, developer relations, developer evangelism, product management, operational roles, or strategy consulting
      • At least 3-4 years of product marketing or developer marketing experience working in technology, infrastructure, or platform companies is preferred
      • Technical fluency and familiarity with APIs and developer tools is preferred

      We don’t expect you to have all these things (but the more the merrier!).

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is looking for a Senior Product Leader to lead InVision Studio, the world’s most powerful screen design tool. InVision Studio is a new product that we expect to be a core, high volume, high love InVision experience. In this role you will oversee 8 teams that will continue to scale with the success of the Studio product. You will also lead the teams for the related product zone that is comprised of Studio core teams, Studio platform and marketplace, and Studio cloud. Ultimately, you will own the success of “the designer in flow” for our company. With your Design and Engineering Leaders as your key partners, you’ll lead this strategic growth area for InVision by articulating vision and strategy and overseeing multiple product teams to best serve your users and grow a fantastic business, with an overall mission of scaling design authenticity for ourselves and our users.

      What you’ll do:

      • Strategy: Help us set a course and win for the world’s most successful screen design tool. Drive zone strategy and vision, collaborating with your key Design, Engineering, and Marketing partners and business stakeholders, while fitting well inside our overall InVision product direction. Support your squads to get their product directions correct while aligning them together. You are a domain expert for the company
      • Communications: Serve as the voice and ambassador of the zone, ensuring we listen to and share out to our many stakeholders in other zones, and in sales, account management, and customer support. Communicate the inspiring vision. We’re transparent and well understood
      • Collaboration: Problem solve and collaborate across the company, especially leadership, and bring out the best in others to get us to the right answers, while running your zone’s product operations well. You will partner closely with our enterprise facing sales, account management, and customer support teams
      • Technicals: Get into the data and support your Product Managers with data, engineering, and design system fundamentals as we continually improve how we work together
      • Details and Results: Get the forest and the trees right as you set up your zone’s structure and support superior product execution across your teams. Meet or exceed your goals while delivering consistently and predictably
      • User Science: Apply your deep understanding of studying user intent and behavior to ensure your organization does the right user research well to refine our product direction and shares back insight into the broader organization
      • Management: Build, lead, grow, and retain a team of fantastic Product Managers and Directors

      What you’ll bring: 

      • 6+ years of strategic product management, where you were accountable for strategy, execution, and user understanding
      • Demonstrable successes in both launching (innovating) and scaling (iterating) products as the strategic owner
      • Track record of developing your people; when we reference check you with your direct reports they will speak highly of you
      • Care for the craft of design is a strong plus!

      About the Product Team:

      • We believe
        • The screen has become the most important place in the world
        • The customer experience has moved to the screen
        • Every company in the world is becoming a digital product company
        • At InVision, we can empower teams to create the world’s best digital experiences
        • If we succeed, we will make the way people live, work and connect better through design
      • Our users include the entire team throughout the product design process, though the product designer is our hero
      • We are Directly Responsible Individuals (DRIs) and the organization and our users can count on us
      • Our success is tied to great collaboration with our “first teams” of design, engineering, and other primary partners. We’re in it together to win
      • Outcomes over outputs, always
      • Product management is a craft, and we’re all always learning and growing
      • Most importantly, we’re here to serve our users. We are driven to make their lives better, and continuously strive to understand, advocate for, and serve them

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    See 29 more Product jobs
  • All others (30)

    • Rho AI (USA)
      1 week ago

      Rho AI was founded in 2012 by a small team of entrepreneurs, data scientists, and engineers. We set out to develop custom software for professional motorsports to predict an optimal race strategy. Since then, our real-time strategy recommendations have factored heavily into multiple victories and we are proud to count Richard Childress Racing, Hendrick Motorsports, and General Motors as some of our partners.

      Today, Rho AI’s products are used in a wide range of industries, including healthcare, finance, sports, waste, water, climate change, and energy.

      Rho AI:

      • The people - dependable, driven, and collaborative team.
      • The problems - mix of products and services across diverse domains.
      • The tech - modern tools to build pragmatic data-driven applications.
      • The structure - 100% remote-only team & self-funded since 2012.

      Sound interesting? We are hiring for a variety of experience levels, so all are welcome to apply. We are especially interested in hearing from early-career candidates who have a mathematically inclined higher degree (Masters or PhD), and/or publicly available evidence of non-trivial data science work. Please reach out if:

      You are looking to:

      • Apply academic and/or software development background to industry problems in a full-time data science and machine learning role.
      • Skill up in machine learning topics, including the use of modern techniques in deep learning and natural language processing.
      • Do a mix of exploratory research, proof of concept / MVP projects, and production-level algorithms.

      You have:

      • (Must) Tackled semi-defined, real-world problems by developing hypotheses, iteratively exploring datasets, and crafting machine learning solutions.
      • (Must) A non-trivial amount of experience using Python-based analysis tools, such as NumPy, Pandas, and scikit-learn.
      • (Should) Worked on projects requiring the corralling of large datasets.
      • (Should) Presented your findings through visualizations, writing, and/or speaking.
      • (Nice) A quantitative background in Statistics, Computer Science, Math, etc.
      • (Nice) Used deep learning Python libraries such as TensorFlow and PyTorch.

      You would like these perks:

      • Work from anywhere in the US! Rho AI is a tight-knit, fully distributed team.
      • Work with a highly engaged team, learn together, and make decisions that impact the whole company.
      • Benefits, including health insurance and 401k.

      You meet these criteria:

      • You are seeking a full-time job.
      • You reside in the United States.
      • You are authorized / eligible to work for any company in the United States.
      • You are within 3 time zones of Eastern Time, or willing to align your schedule.

      To get an interview, please supply:

      • A cover letter that explains why you are: 1) specifically interested in Rho AI as a company and 2) good fit for this particular position
      • A resume that includes: 1) your relevant professional experience, and 2) links to code samples, technical blog posts, and other examples of your work.
    • Motiion (Europe)
      3 days ago

      Motiion is a technology and data company for the food industry. We believe in transparency, diversity, merit and fostering a culture of accountability, personal impact and career growth.

      As a member of the first product engineering team at Motiion you have will have a unique opportunity to turning previously scattered and inconsistently structured data into directly actionable food industry insights to reduce waste, increase freshness and much more.  

      You have a proven track record of reading data and making solid conclusions. You know both the art and science of analytics - now only do you know how to find answers in the data, you also know which questions should be asked in the first place and what data might could help us further bolster our conclusions.  You love engaging with customers, learn about their challenges and then dive into the data to see how to solve them!
       
      We are building a product engineering team with a breadth of combined experiences so that we can collaboratively build great products. There are no hard requirements on specific educational background, technology, experience or geographical location.  We are however looking for specific traits in the people we work with. You might not yet be able to check all of the boxes, but at least you aspire to do so! 
       
      Some signs of a great candidate: 
      • Toolbox oriented. Whether your background is in mathematics, statistics, machine learning, artificial intelligence, or something else, you have enough experience to intuitively shortlist tools and approaches from most of these disciplines. 
      • Understanding business and customer needs.  You believe in creating models that will help the company and make short- and long-termimpact, focusing on“bang-for-the-buck”. 
      • Performance recognized by your peers. Past colleagues would love to work with you again.
      • Starter and finisher. You often identify a problem, design a solution and bring it to a state of completion - alone or with collaborators. You’ve worked with developers in the past, hope to continue doing so, but you would get far even without technical help.
      • Work hard and smart. Your work ethic is unquestioned, and you know how to get things done so you can balance your work and personal life in a sustainable way.
      • Disciplined and reliable. We are a remote company and you enjoy the benefits of working remotely while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early.
      • Collaborative. You know that your team members’ perspectives will make your solutions better. Similarly, you use your strengths to make the team perform.
      • Appreciation of honest feedback. You know that the best way to learn and grow is through constructive feedback delivered kindly, but without unnecessary ambiguity. You feedback given to as an opportunity to get better and strive to do the same for others.
      • Analytical and practical mind. You strive for simple, precise solutions to complex problems. Complex solutions are only acceptable when absolutely needed. 
      Why we are different
      Our main goals with Motiion are easy to explain: We want to build a company that we would like to enjoy spending the rest of our careers in, that has a positive impact on the world and that will outlast us. Achieving these goals will be challenging, but we know we can do it. Here’s why:
       
      A strong founder team
      We, the founders, have a proven track record of building successful companies from scratch. We will take all of the amazing and painful experiences of the past and apply them to create a company we all will be very proud of.
       
      Self-funded
      The founders have invested $10 million to allow us to focus on building technology and product the right way. Our eyes are on the goals of building a global technology platform. We are laser focused on customer needs, but will make product priorities based on our long-term goals, not short-term revenue.
       
      Remote-first
      We believe technology that enables remote work to be better than a corporate office setting is already here and the world of business is just about to catch up. Remote work certainly comes with drawbacks, but the strongly believe the advantages vastly outnumber the disadvantages. Speaking to dozens of experienced remote employees has shown us that the number one obstacle to building a successful remote workplace is doing it half-way by having some people be co-located and some remote. We want the same mode of collaboration for everyone and our team will be working remotely most of the time.
       
      This does not mean that you have to work from home all the time, or at all. Motiion will pay for co-working space if that’s what you prefer. We will also encourage team members that live in the same area to meet up and work together when it makes sense. We will also make sure we all meet regularly for real in-person interaction!
       
      Personal impact of collaborating individuals
      We have seen first-hand how corporate culture can devolve into empire building and reporting lines. Motiion will have great managers, but we recognize and value the skills of individual contributors. You can grow your career at Motiion doing the work you love and excel at. Your merit matters, not your title.
       
      Benefits
      We have top notch benefits, matching most of the large US tech companies, including 401k matching, excellent health insurance and a generous vacation policy.
    • 2 weeks ago
      TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is is to make eCommerce easier for everyone. 
       
      OUR CORE VALUES
      • We do the right thing for our customers.
      • We're a team, built on trust.
      • We're proud to be remote.
      • We're in control of our own destiny.
      TaxJar’s remote-only team of 60 people is growing quickly! We're looking for an entrepreneurial, creative and analytical Chief of Staff to support our CEO and the leadership team. The ideal candidate will perform diverse communication functions, that require confidentiality, initiative and decision making. You will be supporting a CEO in a completely remote work setting, so we are looking for a quick thinker who over-communicates and excels in a distributed environment.
       
      *This is a full-time remote position available to folks located in the US.
       
      AS A CHIEF OF STAFF YOU WILL
       
      • Completes a broad variety of administrative tasks for the CEO, including composing and preparing correspondence, completing expense reports, managing calendar appointments
      • Plan, coordinate and ensure CEO’s schedule is followed and respected
      • Communicate directly, and on behalf of the CEO, with investors and others.
      • Research, prioritize and follow up on incoming issues and concerns addressed to the CEO
      • Be comfortable with ambiguity, have strong attention to detail, and be excited to work in a fully-distributed remote environment with multiple teams.
      • Consult with leadership to solicit information, provide critical updates, and coordinate priorities
      • Plan team off-sites and events and plan travel effectively
      • Collaborate with colleagues to implement policies and develop improvements
      • Analyze, recommend and execute CEO external speaking engagements and event appearances, including conferences
      • Organize and run executive meetings, company-wide all hands meetings, and ensure company decks are prepared
      • Act as a key stakeholder on special projects as needed
      • Fill in gaps where needed, especially if a request does not clearly fall under someone’s role.
      REQUIREMENTS
      • 5+ years of experience in supporting executive level staff in a startup environment
      • Bachelor's Degree or higher
      • Strong administrative skills, ideally supporting a CEO or C-suite member on a daily basis
      • You have the perfect combination of patience and an intense bias for action
      • Strong communication skills and ability to communicate early with both internal and external stakeholders
      • Superior attention to detail, with strong process and documentation skills
      • Clear, concise writer
      • Self-directed, self-motivated and a fast learner
      • Agile, humble, trustworthy, and a team player
      • Excel at communicating with the team remotely (Basecamp, chat, zoom, email, etc)
       
      YOU'LL BE A GREAT FIT FOR OUR TEAM IF YOU
      • Only want to work remotely
      • Are a PRO at communicating and collaboration
      • Highly value working with people you like and respect
      • Are accountable
      • Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
      • Hungry to play an impactful role and not afraid to fail
       
      We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.
       
      BENEFITS
      • Excellent health, vision and dental benefits
      • Flexible vacation policy
      • 401k Plan
      • $1,000 in professional development credit
      • Home office stipend
      • Equity in a profitable company 
      • 2x year all-company in person retreats (fully paid for by us of course)
      • Brand new Macbook computer 
      • Mandatory Birthday holiday!
      • 12 week paid maternity/ 6 week paid paternity leave
      • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
      We offer all of our employees amazing benefits. Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.
       
      If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.
    • 3 weeks ago
      Remote

      At GitLab, our team of technical writers is responsible for ensuring that the documentation for all of our products is clear, correct, and easy to use. We are looking for great writers with strong technical proficiencies who will help our users succeed with our rapidly evolving suite of developer tools.

      You’ll collaborate with our engineers, who write the first draft of docs for the new features they create. You’ll dive in on special projects, authoring new content and working on new site features and processes. You’ll collaborate with others across the organization to craft tutorials and other educational resources. You’ll be at the leading edge of DevOps while contributing to one of the world’s largest open-source projects and engaging with our wider community.

      GitLab is an all-remote company, and this is a remote position with no geographical requirements.

      Responsibilities

      • Continuously improve GitLab’s documentation content in collaboration with engineers, product managers, and others.
        • Review and edit doc plans and content for all new and enhanced features.
        • Produce written and video tutorials for getting started with GitLab features and for specific use cases.
        • Help developers and other members of the community who have documentation-related questions.
        • Identify and address content gaps or the need for additional media such as diagrams or videos.
        • Participate in reviews and revamps of section or page content and structure.
        • Help review and triage incoming suggestions, corrections, and other content from the community.
      • Continuously improve GitLab’s documentation site features and user experience in collaboration with engineers and other technical writers. This may include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.
        • Contribute to the planning and code of new site features and enhancements.
        • Coordinate with frontend and backend engineers when their help is needed.
      • Contribute to the improvement of team process and style, as well as cross-functional efforts.
        • Act as a reviewer of release blog posts and contributor to GitLab’s Handbook.
        • Make it easy for contributors from the community—internal and external—to submit quality documentation.
        • Contribute to the documentation Style Guide and documentation process guides.
        • Collaborate and improve upon collaborative processes with others including product managers, Support, Marketing, Engineering, and the wider GitLab community.

      Requirements

      • You have:
        • An affinity for managing and writing software documentation.
        • Excellent writing and editing skills.
        • Understanding of what makes documentation clear and effective.
        • Great teaching skills that translate into amazing written work.
        • Familiarity with the Linux or Mac command line.
        • Experience using Git, HTML/CSS, and at least one programming language (though this does not need to be from a professional context).
      • You are:
        • Highly organized; able to triage and prioritize numerous issues and projects.
        • Able to succeed in a remote, globally distributed work environment.
      • You share our values, and work in accordance with those values.

      You’ll receive special consideration if you have experience with:

      • Static site generators and managing docs as code.
      • DevOps tools.
      • JavaScript and intermediate front-end development.
      • Advanced programming or other technical experience.

      Our hiring process is described in more detail in our Handbook's Hiring section. When you apply, please include a cover letter that describes why you are interested in this position and in what ways you are well-qualified for it.

      About GitLab

      GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

      We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

      Top 10 reasons to work for GitLab:

      1. Work with helpful, kind, motivated, and talented people.
      2. Work remote so you have no commute and are free to travel and move.
      3. Have flexible work hours so you are there for other people and free to plan the day how you like.
      4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
      5. Work on open source software so you can interact with a large community and can show your work.
      6. Work on a product you use every day: we drink our own wine.
      7. Work on a product used by lots of people that care about what you do.
      8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
      9. Focused on results, not on long hours, so that you can have a life and don't burn out.
      10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

      See our culture page for more!

      Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.

      Remote-CHAR
    • 4 days ago

      Human (Resources) Wrangler

      Would you like to take part in building the future of our distributed workforce? Are you located somewhere outside of the United States, preferably in a UTC + time zone? Automattic is a place like no other: our fast-growing team of 800+ works from home (or any other location they choose), in one of 65+ countries, to democratize publishing and make the web a better place. Check out our Work With Us page for more info on how we work, our development process, and benefits.

      The Human League (externally known as HR) team’s goal is to ensure our company is the best place Automatticians have ever worked, making each person feel welcomed, included, valued, and respected. We are looking for a Human (Resources) Wrangler to join our team and help scale our distributed model as we grow.

      Some of your responsibilities will include managing global compensation, administering benefits programs, analyzing employee engagement data, developing learning opportunities and programs, being a strategic partner to Automatticians, and promoting labor relations.

      Do you have:

      • Experience with a lean, fast-growing, fast-paced software, internet, or creative startup?
      • An insatiable curiosity for new technology, gadgets, and streamlined processes?
      • Experience using WordPress?
      • Experience working with remote team members?
      • Experience implementing multinational compensation and benefits programs?
      • Experience supporting team leads and team members through all aspects of employment (onboarding, coaching others, brainstorming solutions, managing performance improvement plans)?
      • A passion for elegant, simple, automated solutions that keep operations running smoothly?
      • Exceptional verbal and written communication skills in English?
      • An ability to see opportunities to make the work environment better and the initiative to move forward with action?

      Priority given to applicants outside of the United States. We are looking to expand our team and aim to reflect the diversity of Automatticians currently working with us.

      At Automattic, we value diversity and know that different perspectives will ensure our team is innovative and creative thinking. If your prior experience is within an HR specialty (i.e. Benefits, Compensation, Labor Relations) apply! 

      We’re serious about growing diversity in the tech industry. We want to build Automattic as an environment where people love their work and show respect and empathy to those with whom we interact. Diversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, disabilities and abilities, relationship status, veteran status, and age. To work on diversity means that we welcome these differences, and strive to increase the visibility of traditionally underrepresented groups. Read more about our dedication to diversity and inclusion.

      How to Apply

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      To increase your chances of standing out, please answer the following questions in your application:

      • In one paragraph, describe your philosophy of HR, specifically addressing the balance between an HR employee’s responsibility to represent the company and the responsibility to advocate for team members.
      • What’s your favorite HR tool and why?
      • What’s the most compelling HR-related book you’ve read? Why?
      • Tell us about an interesting HR situation you were involved in. What made it interesting to you? If the situation was an issue, how was it resolved?

      We look forward to hearing from you!

      All Jobs Require

      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
    • About Sourceress

      Our mission is to help people find work that matters. We believe that the world is better when people understand the opportunities available to them. Our human-assisted AI platform delivers great results to our customers (customer quote: "I'd have a panic attack if you guys stopped existing").

      Because of this, we raised $3.5M from OpenAI researchers and Lightspeed Venture Partners at one of the highest ever valuations coming out of YC. Our team has previously sold companies, published machine learning research, has Dropbox's former Chief of Staff, and hails from MIT, Google, Airbnb, McKinsey, etc.

      Help us create a world where all 7 billion people work at jobs that they love, do things that they’re great at, and work for companies that are solving meaningful problems.

      Responsibilities

        • You’ll spend most of your time labeling data. You’ll work alongside an existing contracting team of several dozen and be responsible for our most quantifiably difficult or ambiguous datasets.
        • You’ll work closely with machine learning engineers to refine specs or, in some cases, redesign datasets from the ground up.
        • You’ll label and categorize edge cases, which we’ll use to test future model improvements; this way we can be sure we don’t introduce performance regressions.
        • You’ll work with machine learning engineers to debug strange model behavior.
        • You’ll suggest missing model features to machine learning engineers by reflecting on your intuitions and decision making process, improving our models' ability to pick up on signals in the data.
        • You’ll be responsible for generating ideas for how to streamline and improve the internal tools you use.

      Requirements

        • Knowledge of software engineering, tools, libraries, etc
        • Grit.
        • Strong communication skills.
        • Reflective. You should be able to explain why you make decisions.
        • Excellent judgment in the face of ambiguity.
        • Ideal candidates will have good product and design skills.
      Benefits

      This role is exceptionally remote-friendly. About half of our team is full-time remote, our San Francisco office has “portals”(a large TV, high quality microphone, and webcam) in every well-trafficked room, and remote team members even participate in lunch conversations and book club.

      You'll also learn a lot about how a hyper-growth AI-powered startup works from the inside. You’ll gain intimate familiarity with what high-quality data looks like, what internal tooling is effective, how to iterate on features and models, insights from working with machine learning engineers, etc.
    • We are looking for a qualified Sales Operations Administrator to maintain Mixmax’s sales processes in order to better track and enable Mixmax’s rapid growth. The ideal candidate would be familiar with sales and marketing tools, especially those within the Salesforce ecosystem and highly Salesforce proficient. This candidate can be remote or located at the San Francisco HQ.

      As a Sales Ops Admin, you would be working with the latest and greatest sales methodologies and systems that are shaping the ever changing world of SaaS sales. By working at Mixmax, you will be at the forefront of this change as you will have input into the product itself while the sales team continues to sell through the Mixmax platform.

      You will also be working with some of the brightest minds in the industry, giving yourself a chance to grow in an exciting career path, potentially as a thought leader.

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      What will I be doing?

      • Create and maintain reports for various business functions inside of Salesforce
      • Salesforce maintenance and optimization through the creation of workflows, process builders, and other customization
      • Analyzing revenue and marketing data in order to continually improve various processes, thereby growing overall revenue
      • Using Mixmax to develop workflows for customer facing teams

      What skills do I need?

      • 1+ years of SaaS sales operations experience, 2+ years of SaaS sales experience, or Salesforce ADM 201 Certificate in lieu of SaaS sales or sales operations experience
      • Powerful analytical skills - read and interpret revenue and marketing data and the story behind each data point
      • Entrepreneurial mindset - take intelligent risks, implement new strategies and continuously improve process
      • Organized project management skills
      • Working knowledge of Salesforce Process Builder, Workflows, Dataloader and other core functionalities of Salesforce
      • Intermediate Excel proficiency  
      • Strong written and verbal communication skills

      What’s nice to have?

      • Salesforce Admin 301 Certification
      • Admin knowledge in various sales acceleration tools, marketing CRMs, CPQs, and other systems within the Salesforce ecosystem
      • Experience in BI tools such as Atrium, Profitwell, and InsightSquared
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