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  • Software Dev (8)

    • Follow Up Boss
      1 month ago
      It's 2019 isn't it time to find a job that lets you work where you want? 
       
      Who Is Follow Up Boss?
      • We’re a simple, sales-focused CRM for real estate teams (and we use our own product) 
      • We’re a self funded, profitable company started back in April of 2011
      • We’re a remote company with a mostly US-based team
      • We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviews
      • Check out our video on how we work: https://www.followupboss.com/about/
       
      Why Would You Want To Work Here?
      • We’re a young, ambitious company who only answers to our customers 
      • Opportunity to have a big impact on our growth and your career
      • No red tape or pointless meetings
      • Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup
       
      This Role Is For You If…
      • You are passionate about Information Security and have solid experience in the field.
      • You would describe yourself as patient, empathetic and having a good sense of humour
      • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
      • Superb written and verbal skills (with a professional yet fun demeanor).
      • You enjoy programming and creating solid, tested, reliable things over just breaking things. 
      • Reject the idea of security being a blocker, and enjoy collaborating with colleagues across teams to ship projects securely 
      • Have the ability to work with others and helping them to understand security is far more important than knowing about the latest ROP gadget finding techniques. 
      • This is a hands-on technical position where you will work with the Infrastructure and Product teams to ensure the secure release of applications. 
      • Security architecture experience and the ability to consult with engineering teams working on technology projects will be key to success.
      • You have thorough familiarity with techniques used by real world attackers and should be able to prioritize detection and attack surface reduction efforts based on this knowledge. 
       
      Your qualifications:
      • Self motivated and proactive mindset.
      • Remote work experience is considered an asset.
      • Based in the USA, quiet home office with fast internet.
      • Strong experience in penetration testing or related activities, including at least network and application security experience.
      • Understand modern web application architecture, TCP/IP, HTTP, and standard network and system security technologies 
      • A strong knowledge of securing production LAMP (PHP) stacks, as well as a solid understanding of iOS and Android apps is a must. 
      • Strong knowledge of internet security issues.
      • Strong knowledge of UNIX and networking protocols.
       
      Your responsibilities will include:
      • Take a leadership role in driving security and privacy initiatives at Follow Up Boss.
      • Establish, advocate and enforce security policies and best practices among our team members.
      • Lead efforts to keep our customers' data and company assets safe.
      • Review changes in internal processes and IT systems to make sure the changes being made don't have adverse effect on security.
      • Provide security guidance for our products and technologies
      • Collaborate with colleagues across a variety of teams to architect & ship projects securely
      • Discover, analyze, assess, and respond to various threats in Follow Up Boss's web stack, iOS and Android applications.
      • Investigate security-related reports from customers, internal team members or general public, assess risks and damage, plan recovery actions and lead the effort to execute the plan.
      • Review changes in software we produce to make sure we follow best security practices and the changes being made don't have a negative effect on security.
      • Evaluate and provide recommendations on third party applications and services and the security implications associated with their use.
      • Understand offensive techniques/tactics and be able to prioritize mitigation techniques or technologies accordingly.
      • Instrument and perform anomaly analysis of systems and applications
      • Ability to discover new and interesting security problems as well a fix them.
      • Mentor other team members.
       
      30 Day Targets:
      • Become familiar with the product architecture, infrastructure, and existing tools.
      • Pair with engineers to gain knowledge about the system and how we work.
      • Improve the new hire onboarding process, by being a part of it.
       
      60 Day Targets:
      • Take active part in the internal security related work (e.g. assessing company VPN, implementing AWS IAM security best practices, SSH + 2FA, etc)
      • Work with fellow engineers to ensure authorized access to internal tools, servers, and sensitive customer data.
       
      90 Day Targets:
      • Identify top security issues and develop a solid plan to address them
      • Develop internal physical security policies.
      • Review and produce plan to comply with Google Compliance External Security Audit.
       
      Our Core Engineering Values
      • Teamwork
      • Communication
      • Code Quality
      • Focus and Prioritization
      • Customer Driven
      • Leadership Qualities
       
      If this sounds like a great fit we would love to hear from you.
      We're not accepting applications from agencies.
    • 1 month ago
      Everything we do empowers our clients to move forward.
       
      Great technology companies are built on incredible design, engineering and strategy, working in unison, operating at the very heart of an organisation and its audience.
       
      Enabling organisations to become great technology companies is our mission and our promise to our clients. We aim to leave them with the mindset, tools, skills and expertise they need to go beyond their own expectations, revolutionise their sectors, and for us to be proud of the change we create with them and their customers.
       
      About YLD
       
      “Good enough to be dangerous”
       
      During our company-wide trip to Porto, our CEO Nuno attributed YLD’s continued growth and success down to those we hire. Our employees are “good enough to be dangerous” and we believe that bringing extraordinary people together produces great results.
       
      We are a strong proponent of continuous delivery and rigorous testing practices, and we help our customers move towards modern best-practices with minimal risk.
       
      We educate, co-develop and automate, whilst passing on our expertise to our customers’ development teams in the process. It’s not just about lines of code.
       
      YLD has offices in London, Manchester, Lisbon, Porto.
       
      About The Role
       
      A YLD Developer Advocate is first and foremost an engineer, so you will need to be specialised on a particular technology. You will also have experience engaging with the community, public speaking and developer relations.
       
      Our tech conferences and meetups are built by the community, for the community. Your role will be leading the innovation of our community engagement with open-source work.
       
      We expect a Developer Advocate to work closely with the CTO and Head of Marketing to engage open source communities and tell the YLD story.
       
      This role helps keep us connected to the communities that love technology as much as we do!
       
      About You
       
      You will act as a passionate advocate within the community as well as being a vocal champion for developer interests within YLD.  
       
      You will be an engineer that loves to connect with developers - you enjoy speaking publicly about open-source technologies at conferences, meetups and sharing your knowledge through varying content forms. 
       
      You’ll bring an entrepreneurial flair,  as you will build and maintain networks with other engineers and decision-making leaders.  
       
      You possess excellent communication skills that will allow you to build clear and compelling presentations and deliver them to a variety of audiences.
       
      Your Responsibilities

      Engineering

      • Open Source work - Be active in the open source world, own open source projects that impact the community and participate in relevant open source projects by opening issues, commenting on existing issues, submitting pull requests, etc;
      • Software Development - Build tooling / extensions for the technologies we use, find ways to improve the engineers’ workflows and talk / write about it;
      • Research - Proactively seeking new technologies, building prototypes, and writing about the experience, which will inform YLD of potential new business areas  to explore;
      • Training - Be a leader and an expert in a given technology, write content that can be used in a business context for a client or internally for our engineers to help their professional growth;
      • Sales Engineering - Being able to clearly articulate the benefits of a particular technology in the context of a client engagement, provide workshops to clients and be able to prove to clients the value of using a given technology

      Marketing / Community

      • Community engagement - Work closely with the marketing team to represent YLD within our community via education such as talks or workshops at conferences and meetups, events organisation, and content creation;
      • Knowledge sharing - Lead content creation on the core YLD technologies via blogs, white papers, webinars, videos as well as exploring new channels and technologies;
      • Documentation - Work on training materials and identifying ways to document how we utilise open-source technologies;
      • Educating the internal teams - Bring back the knowledge from the industry and community events by presenting new trends and working with the team to implement new ways of working and community engagement

      Our Offer

      • 6 month pay reviews
      • 6 months fully paid maternity and paternity leave
      • £2,000 yearly allowance for training / conferences
      • £300 hardware budget
      • Minimum of 25 days holiday (excluding Public Holidays)
      • Mentorship through fortnightly 1:1s
      • Company pension
      • Private health care
      • Company Uber and AirBnb account for business travel
      • Cycle to work scheme
      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    • 2 months ago
      It's 2019 isn't it time to find a job that lets you work where you want? 
       
      Who Is Follow Up Boss?
      • We’re a simple, sales-focused CRM for real estate teams (and we use our own product) 
      • We’re a self funded, profitable company started back in April of 2011
      • We’re a remote company with a mostly US-based team
      • We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviews
      • Check out our video on how we work: https://www.followupboss.com/about/
      Why Would You Want To Work Here?
      • We’re a young, ambitious company who only answers to our customers 
      • Opportunity to have a big impact on our growth and your career
      • No red tape or pointless meetings
      • Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup
      This Role Is For You If…
      • You would describe yourself as patient, empathetic and having a good sense of humour
      • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
      • Superb written and verbal skills (with a professional yet fun demeanor).
      Your qualifications:
      • Self motivated and proactive mindset.
      • Remote work experience is considered an asset.
      • Based in the USA, quiet home office with fast internet.
      • Has lead operations team successfully in the past.
      • Strong experience with configuration and infrastructure automation using tools like Docker, Chef, Kubernetes, Helm, and Terraform
      • Well versed in using and managing various Amazon Web Services offerings. We use services such as ECR, EKS, RDS, EC2, Route 53, S3, ElastiCache and more.
      • Continue to establish Infrastructure as Code culture and practices (we've newly started these initiatives).
      • Strong experience with monitoring and alerting systems (we use Datadog, StatsD, PagerDuty, Pingdom)
      • Strong knowledge of scripting languages (Bash, PHP, Python)
      • Strong knowledge of relational databases (we use Aurora MySQL and PostgreSQL)
      • Strong knowledge of CI/CD environments
      • Strong knowledge of UNIX and networking.
      • Proven track record of being security conscious.
      • Has the ability to cross into the application development side as necessary.
      Your responsibilities will include:
      • Once familiar, take ownership and responsibility for the infrastructure, reliability, scalability and performance of our applications and services. 
      • Accept and learn about the current state of our infrastructure to best identify how to improve it.
      • Help build and lead an Ops team.
      • Determine top infrastructure priorities.
      • Actively measures and monitors systems.
      • Actively troubleshoots issues with the infrastructure and services.
      • Press us forward with more automation and tooling to support our customer growth and engineering team effectiveness.
      • Mentor other team members.
      30 Day Targets:
      • Become familiar with the infrastructure, on-call team, product architecture and existing tools 
      • Pair with engineers to gain knowledge about the system and how we work 
      • Improve the new hire onboarding process, by being a part of it 
      • Assist with internal security related work (e.g. company VPN, tweaking AWS IAM roles, etc)
      60 Day Targets:
      • Join on-call team.
      • Determine key metrics not measured, setup monitoring and alerting for them 
      • Take over the responsibility of applying (and automating) security updates to our servers 
      • Assist in API rate limiting project.
      90 Day Targets:
      • Identify top infrastructure problems, develop a plan to address them
      • Assist in hiring additional engineers for Ops team.
      • Lead the on-call team.
      Our Core Engineering Values
      • Teamwork
      • Communication
      • Code Quality
      • Focus and Prioritization
      • Customer Driven
      • Leadership Qualities
      If this sounds like a great fit we would love to hear from you.
      We're not accepting applications from agencies.
    • Scrapinghub (US Timezone)
      2 months ago
      Are you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month?
      Do you like working in a company with a strong open source foundation?
       
      Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.
       
      As a new Shubber, you will:
      Become part of a self-motivated, progressive, multi-cultural team.
      Have the freedom to work from wherever you want.
      Have the opportunity to go to conferences and meet with the team from across the globe.
      Get the chance to work with cutting-edge open source technologies and tools.

      Role Responsibilities

        • Provide world class support for our Scrapinghub customers by delighting them in every interaction
        • Investigate and resolve issues keeping the customer up to date on progress
        • Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.
        • Demonstrate leadership and ability to work independently to resolve complex technical issues.
        • Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.
        • Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.
        • Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.
        • Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.
        • Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes
        • Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction
        • Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.
        • Be available to participate in the weekend on-call rotation - approximately one weekend per month.

      Skills/ Qualifications

        • 3+ years of support or equivalent experience in a customer facing role
        • Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)
        • Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).
        • Experience with any server side programming
        • Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.
        • Basic understanding of Python to be able to write a simple code or review code.
        • Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
        • Strong team player with good analytical and technical writing skills.
        • Strong relationship building skills with a sense of collaboration.
        • Ability to multi-task and manage multiple priorities and commitments.
        • Availability to work full time, during West Coast US hours.

      About you

        • Extremely well organized and self-motivated - essential because we’re a remote team.
        • Creative problem solver with think-outside-the-box and can-do attitude
        • Passion for great customer service
    • Respondent (US timezone)
      Today
      Research is the oxygen for intelligent innovation, which is why Respondent is revolutionizing how it’s completed. Our mission is to be the most-trusted global marketplace for research that delivers higher-quality, faster connections to respondents.

      Respondent is a two-sided marketplace that connects market and usability researchers with the highest quality research participants in the world. Our platform gives researchers a single place to quickly find the right participants for their projects, as well as schedule and pay them instantly. It simplifies the work that’s necessary to conducting quality research. Companies like IBM, Airbnb, Uber, Microsoft, Procter & Gamble and many more have already integrated us into their research processes.

      Respondent is not only at the forefront of research we are also at the forefront of work trends. We are firm believers that the world is transitioning to a remote workforce and as a result, are an entirely distributed team. Cities are becoming more expensive and commutes are growing longer. Working on a distributed team gives our team members the chance to live in more affordable and desirable locations without a lengthy commute.

      We are a small, quickly growing startup. Working as a distributed team allows us to hire the best talent regardless of location (right now everyone works in a US Time Zone). As a growing startup all employees work up and down their vertical. You will work on things that seem more senior than you are used to (you’ll be answering problems that no one has the answers to) while simultaneously working on things that seem more junior than you are used to--and everything in between. Additionally, to fill gaps across our small team all employees work outside of what they might consider their normal job responsibilities. This blog post outlines how we work as a distributed team.
      We encourage those who are underrepresented in technology companies to apply!

      Responsibilities:

      * Directly manage seven engineers--we’re growing!--through coaching, giving feedback, having one-on-ones, assisting with career development, giving performance reviews, etc.
      * Hire for and build an incredible engineering culture.
      * Create and improve engineering processes, applications, and systems for scale (you are leading this from the ground up!), which you will need to ensure are documented and communicated. You will build the blueprint, which will be hugely impactful for the company.
      * You will report to the CEO, manage projects and collaborate with key stakeholders, including other teams such as design, product and sales.
      * Perform code reviews (we use Node.js).
      * Guide and build scalable backend applications to support the growing needs of the business.
          * Work with both SQL (we use Postgres) and NoSQL (Neo4j/MongoDB) databases and caching technologies like Redis.
      * Take full ownership and responsibility for building, shipping, and maintaining core features, end to end.
      * Collaborate with our Co-Founder and Architect to scale infrastructure and introduce new technologies.
      * One of your first projects will be to do an audit of how we do things (look at our processes, talk to engineers, etc.) and determine what are priorities should be.

      Who are you?

      * Proven ability to lead high performing teams and to promote an incredible engineering culture
      * A BS degree in Computer Science or other related technical fields preferred
      * Experience with Node.js applications in production (most of our stack), REST APIs, CI/CD and unit testing
      * Comfortable with agile methodologies (scrum, kanban, etc)
      We are looking for someone who matches our level of joy for the work we do, brings something new to the team, and elevates our game. Our values are: Always Researching, Ownership, Active Honesty, and Thriving Together. Read more about them here.

      Benefits:

      Working at Respondent is a unique experience. You will be part of a remote, diversified team around the US. and world. We care deeply about creating a cohesive, tight-knit culture that gets results. That’s why we offer our employees the following:

      * Work remotely from anywhere in a US Time Zone (this does not have to be in the US itself, but rather must be in a US Time Zone: ex. Mexico City, Mexico)
      * A new office set up, including a new Macbook Pro, desk, second screen, ergonomic chair, and wireless mouse & keyboard
      * Health insurance for US-based employees covered at 99% for individuals and 50% for dependents (non-US employees receive a healthcare stipend)
      * Short Term Disability covered at 100% for all US-based employees
      * Dental and Vision insurance offered at group rates to lower the cost for US-based employees
      * Four weeks of flexible vacation (need a bit more for religious or country holidays--no problem!)
      * Paid holidays
      * Stock options
      * Company retreats for teammates to get to know one another in-person: our last retreat was in New Orleans!

      Respondent is an equal opportunity employer 
    • heorem is a team of experts who set sound principles and best practices into action. Our team solves complex problems and builds amazing things for some of the largest global household names. We work with team members around the world and have offices in LA and New York. This is a remote first role.

      This role will require some travel to client sites as necessary. You must be authorized to work in the United States.

      As Software Solutions Architect, you are a polyglot engineer with a hunger for learning new languages and tools. You see yourself as a maker and you are interested in all steps of the process, from understanding the challenge, to designing, developing and deploying.

      As a consulting Software Solutions Architect, you are always happy to be learning, choosing the right tool for the job but also becoming the foremost domain expert about our client’s business. You should always be able to answer the question: What have I learned this week?

      Responsibilities and Duties

      In this role, you will participate in the full life cycle of application development for our clients with duties including but not limited to:

      • Assist the sales team with uncovering and understanding technical requirements and producing estimates and risk assessments for new projects.
      • Become the domain expert for our clients’ business and gain a deep knowledge of their infrastructure and internal systems.
      • Assess and research technologies to determine their fitness for a particular purpose.
      • Educate and train clients and stakeholders about the benefits of our approach and process to software and solutions development.
      • Collaborate with the engineering team on project delivery by contributing code and reviewing pull requests.
      • Collaborate with the team to create a successful project hand-off plan

      Qualifications and Skills

      • 10+ years of experience in software engineering.
      • Over 5+ years of experience directly consulting with clients.
      • Eager to learn new languages and technologies.
      • Proficient and experienced with at least 3 programming languages; JavaScript, Ruby, Elixir, Go, C# and Python are all a plus.
      • Strong experience designing and delivering features on both server and client sides of the development stack.
      • Experience with AWS, GCP, or Azure.
      • Experience working with Chef, Ansible, and other provisioning technologies is a plus.
      • BS of Computer Science or similar academic background is a plus.
      • Excellent skills in spoken and written English language.
      • Possess a strong and reliable internet connection.

      Benefits at Theorem

      While we have offices in LA and New York, we work remotely with team members around the world

      • Remote First - Work from your remote location when you are not called to travel to client site
      • Team retreats - We get together at an inspiring location to meet, work and play
      • Healthy body, healthy mind - happy team - We offer vacation and support healthy lifestyles through our physical fitness and continuing education benefits program.
    • DESCRIPTION

      Are you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month?
      Do you like working in a company with a strong open source foundation?


      Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.


      Role Responsibilities

      * Provide world class support for our Scrapinghub customers by delighting them in every interaction
      * Investigate and resolve issues keeping the customer up to date on progress
      * Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.
      * Demonstrate leadership and ability to work independently to resolve complex technical issues.
      * Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.
      * Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.
      * Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.
      * Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.
      * Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes
      * Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction
      * Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.
      * Be available to participate in the weekend on-call rotation - approximately one weekend per month.

      REQUIREMENTS

      Job Requirements;

      * 3+ years of support or equivalent experience in a customer facing role
      * Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)
      * Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).
      * Experience with any server side programming
      * Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.
      * Basic understanding of Python to be able to write a simple code or review code.
      * Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
      * Strong team player with good analytical and technical writing skills.
      * Strong relationship building skills with a sense of collaboration.
      * Ability to multi-task and manage multiple priorities and commitments.
      * Availability to work full time, during West Coast US hours.

      BENEFITS

      As a new SHubber, you will:
      Become part of a self-motivated, progressive, multi-cultural team.
      Have the opportunity to work remotely.
      Have the opportunity to go to conferences and meet with the team from across the globe.
      Get the chance to work with cutting-edge open source technologies and tools.
    • Salesforce
      1 week ago

      Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” ten years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.


      *LI-YWe are seeking a Quality Architect for the Platform Services cloud.

      In this role, you'll work with engineering managers, scrum masters, and dev leads across 20 Agile teams to assess test coverage, quality process maturity, and historical bug and case rates. You'll identify areas that are high risk either because of the nature of the code, the test coverage, or the work being done in a given release. You'll then engage directly with the teams at highest risk, helping them improve their test strategies and tooling, and making recommendations for product code changes to improve quality and testability. You'll monitor the quality of our major and patch releases, you'll represent the cloud in weekly executive review meetings, and you'll work closely with quality leads in other clouds to innovate and share best practices and standards.

      To succeed in this role you must be comfortable learning new feature areas and efficiently reviewing large bodies of unfamiliar code, primarily in Java but also including SQL and Javascript. You must be experienced with code analysis and test analysis tools (such as Clover), skilled with a broad range of testing tools from Mockito to Selenium, and well versed in modern testing techniques. You must be well organized, good at prioritization, a clear communicator in written and spoken English, and a creative problem solver. And most importantly, you must be diplomatic, persuasive, and very patient.


      Minimum 10 years of industry experience. Bachelor's degree or higher. Open to any Salesforce engineering office in North America.

  • Customer Support (8)

    • Overview:
      Fexa is looking for a Client Ambassador to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.

      Additionally, the Client Ambassador will manage the day-to-day onboarding and customization activities while acting as a liaison between the client and the development team. Strong time management, organization, and communication skills are critical for success in this role.

      Responsibilities:

      • Facilitate the relationship between client and internal teams.
      • Become an “expert user” of our platform.
      • Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.
      • Maintain a reasonable balance between customer deliverables and internal development workloads.
      • Track progress of upgrades and customizations for existing customers.
      • Train customers in their use of our platform by leading training sessions and presentations.
      • Develop forms, training aides and best practices to help streamline onboarding and customizations.
      • Provide (mostly non-technical) support to our new and existing customers on a daily basis.
      • Watch for and keep track of repeat issues that may require the development of a permanent solution.
      • Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.
      • Collect customer requirements from both written and verbally expressed requests.
      • Occasional travel to tradeshows and customer sites for training and/or implementation.

      Experience and Skills Desired:

      • Excellent communication and presentation skills.
      • Excellent organization, documentation and time management skills.
      • Critical thinking and creative problem-solving skills.
      • Ability to manage multiple projects simultaneously.
      • Experience in communicating technical ideas to non-technical audiences.
      • Ability to learn new tools and software quickly.
      • Positive, self-starter attitude.

       

      Benefits:

      • Health Insurance
      • Dental Plan
      • Vision Plan
      • 401k Retirement Plan
      • Remote working office
      • 2 weeks of PTO
      • MacBook Pro
      • Awesome colleagues
    • 2 months ago
      TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is is to make eCommerce easier for everyone. 
       
      OUR CORE VALUES
      • We do the right thing for our customers.
      • We're a team, built on trust.
      • We're proud to be remote.
      • We're in control of our own destiny.
      TaxJar’s remote-only team of almost 60 people is growing fast. We’re currently looking for a Plus Customer Success Specialist who wants to make a difference on a growing, experienced team of entrepreneurs.
       
      TaxJar offers a mid-market/enterprise version of our offering that we call TaxJar Plus. It's the same, great solution we provide to more than 15,000 customers but with additional features and white-glove support that larger merchants need.
       
      We are looking for a someone who is fanatical about helping businesses succeed while working across other functions of the organization to ensure an exceptional customer experience from on-boarding through sales tax filing. Ensuring the happiness of our customers is everything to us.
       
      The right candidate will be someone who enjoys speaking with people, has great organizational and communication skills, and is a team player who can work well across marketing, development, sales, filing and customer success.
       
      *This is a full-time remote position based in the US only.
       
      AS A PLUS CUSTOMER SUCCESS SPECIALIST YOU WILL
      • Provide on-going support to Plus customers who have been on-boarded
      • Establish a working partnership with Plus customers
      • Enjoy spending time on calls, listening and talking to customers
      • Provide answers to basic sales tax consulting questions via phone and email (don’t worry, we’ll train you to be a sales tax pro)
      • Manage customer inquiries against the TaxJar Plus SLA
      • Spend time getting to know the customer's profile and adequately preparing prior to each engagement, be proactive
      • Track all Plus customer requests and trending issues, maintain notes for each customer proactive / future communications that will be valuable to their business needs, be thoughtful about what is most important to each individual Plus customer and how we can best support them
      • Track feedback from customer interactions to contribute to improved on-boarding experiences and product roadmap
      • Be knowledgable about the near term product roadmap and able to speak to it, establish a trusted partnership with the customer
      REQUIREMENTS
      • Committed to success from the customer’s point of view
      • Enthusiastic about teaching
      • Extremely patient...sales tax can be painful and our goal is to ease that pain :-)
      • Rapid learner who thrives in a fast-paced and demanding environment
      • Highly-skilled in written and verbal communications
      • Thoughtful around what we can commit to Plus customers so that we can deliver a great Plus experience
      • Able to explain complex concepts in easy to understand language
      • Interested in understanding the ins-and-outs of sales tax
      • Attentive to details, both in communication and in explaining how TaxJar works
      • Interested or have prior experience in eCommerce
      • Comfortable working with technology and providing technical support
      • Excellent at communicating with the team remotely (chat, video, email, etc)
      YOU'LL BE A GREAT FIT FOR OUR TEAM IF YOU
      • Only want to work remotely
      • Are a PRO at communicating and collaboration
      • Highly value working with people you like and respect
      • Are accountable
      • Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
      • Hungry to play an impactful role and not afraid to fail
      We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.
       
      BENEFITS
      • Excellent health, vision and dental benefits
      • Flexible vacation policy
      • 401k Plan
      • $1,000 in professional development credit
      • Home office stipend
      • Equity in a profitable company 
      • 2x year all-company in person retreats (fully paid for by us of course)
      • Brand new Macbook computer 
      • Mandatory Birthday holiday!
      • 12 week paid maternity/ 6 week paid paternity leave
      • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
       
      We offer all of our employees amazing benefits. Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.
       
      If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.
    • TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is is to make eCommerce easier for everyone. 
       
      OUR CORE VALUES
      • We do the right thing for our customers.
      • We're a team, built on trust.
      • We're proud to be remote.
      • We're in control of our own destiny.
       
      TaxJar's remote-only team of 60 people is growing fast. We have an immediate opening for a Technical Software Support Analyst to be a part of our team that directly supports our customers using TaxJar and our sales tax integrations for Magento and WooCommerce.You will join our technical support team within the product engineering group and help us support and improve the TaxJar product our customers love. You will serve as the first point of contact for our customers and partners seeking technical assistance over the phone or email for the TaxJar application and services.

      You will perform remote troubleshooting and use targeted questions to provide customers the best solution based on the provided information and knowledge of TaxJar's application.
       
      *This is a full-time remote position based in the US only.
       
      AS A SOFTWARE SUPPORT ANALYST FOR TAXJAR YOU WILL
      • Solve technical problems for customers on a daily basis. Our software support analysts need to be fast learners and get up to speed quickly on our product and integrations.
      • Categorize and quickly respond to customer questions and requests via email (we use Help Scout).
      • Face debugging issues not only within our own Ruby and PHP codebase but also with the many technologies employed by our customers.
      • Troubleshoot SmartCalcs API questions, and help customers with WooCommerce plugin and Magento extension questions.
      • Track & monitor all customer requests and trending product issues.
      • Distill complex issues into underlying causes and work directly with our product development teams to deploy solutions while consistently delivering world-class support.
      • Interact with the developers to help identify root causes to bugs and exceptions reported by customers or by our application.
       
      REQUIREMENTS
      • Proven experience in a technical help desk or customer support role
      • Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP
      • Experience supporting open source carts like WooCommerce and Magento
      • Highly-skilled in written and verbal communications
      • Experience working with a remote team
      • Extremely patient...sales tax can be painful and our goal is to ease that pain :-)
      • Ability to multitask on various client issues and prioritize issues.
      • Approaches success from the customer's point of view
      • You enjoy teaching
      • Able to explain complex concepts in easy to understand language
      • Interested in understanding the ins-and-outs of sales tax
      • Attentive to details, both in communication and in explaining how TaxJar works
      YOU'LL BE A GREAT FIT FOR OUR TEAM IF YOU
      • Only want to work remotely
      • Are a PRO at communicating and collaboration
      • Highly value working with people you like and respect
      • Are accountable
      • Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
      • Hungry to play an impactful role and not afraid to fail
      We're a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We're always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.
       
      BENEFITS
      • Excellent health, vision and dental benefits
      • Flexible vacation policy
      • $1,000 in professional development credit
      • Home office stipend
      • Equity in a profitable company
      • 2x year all-company in person retreats (fully paid for by us of course)
      • Brand new Macbook computer
      • Mandatory Birthday holiday!
      • 12 week paid maternity/ 6 week paid paternity leave
      • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
      Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.
       
      If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.
    • We promise you haven’t worked with anyone like us before.  We’re a Minneapolis, MN-based early-stage tech company that’s changing the way businesses do marketing, lead generation, and conversion rate optimization online.  With a growing team that works closely together, we move fast and enjoy what we do.
      As a Technical Support Specialist, you’ll have turbo-charged technical skills, think deeply about the best solutions, and want to work with a fantastic team of people.
      Come join the fun and build something great with us.

      What you’ll do:

      Your day-to-day responsibilities will shift and grow but to start with, you will:
      * Take great joy in answering questions and solving the problems of our fantastic customers
      * Know how to really listen and have empathy for the customer’s situation
      * THRIVE on going the extra mile…even when it’s not asked for
      * Help build our knowledge-base of answers to frequently asked questions
      * Stay current with our new products, features, and integrations, reinventing your problem-solving to incorporate this constant change
      * Fearlessly push to hit ticket response goals both in terms of speed and accuracy
      * Leverage resources available to you and our systems to make the team’s hard work go further than anyone thought possible

      What you’ve done:

      You have a unique combination of skills, talents, and mindset, including:
      * Pride in providing world-class support and have a positive personality to boot
      * Some Technical Support or online help desk experience
      * Are great at answering emails and support tickets, and you’re not too bashful to get on the phone to work through customers' issues in real time
      * Experienced in some (or all!) of our technology stack: WordPress, e-mail marketing apps/Email Service Providers (ex. MailChimp, ConstantContact, and AWeber) or CRM's (ex. ZenDesk or Salesforce.com)
      Who you are:

      * Support is in your DNA and you get a rush out of helping people
      * You’re looking for a place to let your inner Geek shine
      * You have a superhuman aptitude for grammar, you're a pro at spotting typos and have a flair for proper punctuation
      * You're incredibly positive and enjoy making another person's day
      * You possess technical adaptability in a constantly changing and expanding work environment
      * You often ask yourself “I wonder what will happen if…?” and aren’t afraid to test your hypotheses to see if they work (because if they don’t you’ll still learn something!)
      Finally, you know how job applicants always say they have “great attention to detail?” That’s not just a phrase with us: it’s a must-have for success. You’ll need to pick up on nuances in support tickets and tiny details in emails. If you’re not truly detail-oriented, this won’t be a great match!

      Who we are:

      Leadpages was thrilled to make #297 on the 2017 Inc. 5000 list (we were #3 in Minnesota) and to be named a Star Tribune Top Workplace for the past three years in a row! To learn more about the teams that have helped us achieve these honors, we invite you to visit our Instagram and About pages.
      We consider working for a successful early-stage tech company to be a lifestyle choice rather than a job choice.  You will work hard and face exciting challenges, but our positions come with amazing advantages and fulfillment to those who earn them.  If you bring your ‘A game’ to the table, here’s what we’ll bring:

      * Competitive pay, benefits, and equity
      * 2 (yes, two) work-from-home days per week
      * A gorgeous, bright office, conveniently located in Downtown Minneapolis
      * A fully-stocked snack bar and drink fridge to keep you fueled
      * The chance to learn from some of the best people in the business, including our fiercely compassionate leadership team
      * Career development isn’t just idle chit-chat but a tangible outcome of our robust People & Culture function In 2016, we were overjoyed to give promotions to 27% of our stellar employees.
      * Challenging and meaningful problems to solve - you will invariably make a difference and impact
      * A vibrant and devoted team, who still finds time for fun
      * Finally, no politics and no jerks

      At Leadpages, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products and a successful business.

      Sound like you?

      To apply, please submit your tailored resume (using the “Apply” or “Submit Resume” button), a link to your LinkedIn profile, and a cover letter explaining why you feel you are a fit for this position. We won’t be able to individually respond to all applicants, but if we feel you’re a strong match, someone will be in touch within 5 business days. Thanks and we look forward to hearing from you! 
    • Airtable (EST, CST, MST or PST)
      2 days ago

      Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. 

      We're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!

      Our customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.

      What you’ll do

      • Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable
      • Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.
      • Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
      • Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.
      • Anticipate customer needs and problems before they surface; develop deep customer intuition.

      Why's this job awesome? Because you'll...

      • Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters
      • Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events
      • Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible)
      • Work within a remote-friendly culture with an incredible team

      Who you are

      • Problem solving excites you!
      • Written communication is your forté; you can distill complicated topics into something clear and succinct
      • You approach every situation with high empathy
      • You believe support can transform user experience
      • You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you
      • You're willing to travel to San Francisco twice per year
      • You have 1+ years of professional experience, ideally in a fast-paced environment
      • You have experience setting up and using Airtable (personally or professionally)

      Bonus points if

      • You have experience working for a high-growth startup
      • You have a background in education
      • You’ve worked in a customer-facing role before
      • You have a consulting background or professional project management experience

      What we offer

      • Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.
      • Learning & Development: we offer a $2,000 per year stipend for your personal career development
      • Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.
      • Generous PTO, sick leave, and parental leave

      About Airtable

      Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.

      We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.

      Airtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

      Learn more about the product and signup before applying at http://airtable.com

    • You probably haven’t run into a company like Olark before.

       

      We are 32 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model. We’ve been around for 10 years (!), are bootstrapped, and have an award-winning customer support team.

       

      Do you love providing great customer support and have meticulous attention to detail? Do you enjoy working through bugs, solving problems, and creating sustainable solutions? If so, keep reading, because we are looking for a new member to join our incredible customer support team.

       

      You will play a pivotal role in helping define our customer support culture by contributing to our positive organization and fulfilling our company goals to provide the best possible experience to our customers. We do this by building user-facing web applications and infrastructure to help thousands of people build stronger connections with their customers via real-time web chat.

       

      This is a fully remote position. You must be based in the Eastern time zone within the United States or Canada. This is to ensure we have adequate range of support at all times of the day.

       

      Your primary responsibilities will be:

      Frontline support: interacting with existing and potential customers, primarily via Olark chat and email, and occasionally over the phone, Zoom, or social media.

      Technical support and solutions: working with our customers and other Olarkers to identify (and build!) technical solutions. 

      What we expect of you:

      2+ years of public facing customer support experience. 

      Some technical experience and interest: you enjoy finding and building out technical solutions to customer concerns; you like to hack on projects in your spare time, you enjoy debugging, and you have an action-oriented approach to solving problems. You have a basic understanding of Javascript, HTML and CSS. You also have some experience with APIs. 

      Experience working with CRM and helpdesk software such as Salesforce, Helpscout and Zendesk. 

      Excellent written and spoken English-language proficiency; proficiency in other languages is icing on the cake!

      You must LOVE chatting with people and solving problems. 

      You have incredible skills at communicating technical issues to both engineers and to new users of all skill levels. 

      Experience with, or willingness to try, working remotely.

      Interest in building your career within CS: working on projects that directly impact the culture and effectiveness of the CS team.

       

      You can expect a lot from us:

       

      First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. Beyond what you see there, as a member of our support team you can expect:

       

      A great remote culture and team: Even though we’re geographically dispersed, our team makes the effort to connect to one another and we provide in person opportunities to further enhance that bond. We genuinely like each other.  

      A life outside of work: Olarkers generally work 40 hour weeks. Work is a marathon, not a sprint. We are building a company for the long haul.

      We value your time to do focused work: We have one weekly required customer support meeting and a team wide sync. We appreciate and take advantage of the time we have to get in sync, but we also deeply value and respect our time to think and do focused work.

       

      Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

      About Olark

      Olark Live Chat connects you to the right customer, in the right place, at the right time.

    • 2 weeks ago

      At Signifyd we’re creating a new market. We’re constantly improving and expanding the technology that has changed what fraud protection for e-commerce looks like. So we don’t have time for office politics. We understand that different people have different work styles and we thrive on variety while learning from each other. We’re all Signifyers, so we know that what needs to get done will get done.


      Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it — from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:


      - Who believes challenges are best overcome by thinking differently.

      - Who knows his or her role, but isn’t confined by it.

      - Who’s greatest satisfaction comes from helping customers succeed and achieve their dreams.

      - Who isn’t afraid to disagree, convincingly, civilly and honestly.


      Oh, and a few particulars for this role:


      Signifyd is seeking a passionate, driven Customer Success Leader to help build out our CS organization.  As Director of Customer Success you are responsible for the ongoing success of our East Coast and EMEA territories for Signifyd’s high-touch accounts. You will lead a team of Customer Success Managers (CSMs) and will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. Your team will play a crucial role in engaging with customers to ensure optimal platform usage, track key success metrics/outcomes, share product roadmap plans and conduct regular business reviews.  This is a tremendous opportunity to help shape and scale our CS organization as we meet our hyper-growth plans.


      *Candidates should be located in Boston, NY, Raleigh-Durham or Atlanta

      Responsibilities

      Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention

      Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users

      Develop collateral and conduct periodic account reviews with client executive teams

      Ensure swift resolution of account issues, by leveraging resources from cross-functional teams, as needed

      Provide executive oversight and client communication

      Work closely with Marketing to identify successful customers and turn them into advocates

      Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.

      Lead, motivate and develop team of CSMs

      Embody Signifyd values and serve as a role model for team members

      MBA preferred

      Requirements

      5+ years of Customer Success Management/Leadership working with enterprise customers

      People management experience required

      Proven customer management skills with large and complex accounts

      Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives

      Creative, resourceful, detail-oriented, and highly organized

      An analytical and metrics-driven work style

      Excellent communication and presentation skills

      Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment

      Passion for e-commerce and new technology

      Background in e-commerce, payments, fraud or data science is a plus

    See 1 more Customer Support jobs
  • Design (4)

    • 1 month ago

      The Hero Company is looking for a Graphic Designer/Creative Director, and if you’re the right fit for our culture, this may well be the best job you’ve ever had.   

      At our core, we’re a direct marketing company. In other words… 

      • We create incredible products: everything from relationship advice ebooks for single men, to fitness courses for young women, to nutritional supplements for everyone. 
      • We create captivating sales and marketing websites to sell those products. 
      • We buy ads, to drive traffic to our sales and marketing websites. 
      • We run email promotions to our prospects and customers, to keep them engaged, happy, and buying more. 
      • We manage the infrastructure required to support it all: the tech, operations, finance and customer support. 

      We’ve been around since 2007, and our team has been responsible for over $50,000,000 of online sales in the past decade. We’ve maintained an A+ Better Business Bureau rating, and just as importantly, rave reviews from our customers. 

      Even better… we did it all remotely. Despite our distance, we have a fantastic, fun, highly-driven “online culture”, with clear alignment on our values and our mission. We play to win, we learn from our mistakes and we celebrate our victories and each other.    

      The Hero Company is a poor fit for anyone who wants to “phone it in” or spend their days on social media. Underperformers, excuse-makers and games players don’t last long here. If dedication to your work and your teammates isn’t a top 3 life priority (and hopefully the other two are friends/family and health!), this isn’t the right place for you. 

      On the other hand: if you’re self-motivated, growth-oriented, and hard-working… and if you’re looking for the right balance of stable employment, and the freedom to shape your days and your own success… then this is where you’ll find it.  


      Position: Graphic Designer/Creative Director 

      We are searching for a Graphic Designer/Creative Director to support our fast-paced marketing efforts.  

      Your job will be to design everything from sales pages, to product/package labels, to ecommerce websites, to… yes… banners! 

      It is imperative that you have deep experience with Direct Response Marketing. You should be intimately familiar with landing pages, sales pages, checkout pages, UI best practices, and Conversion Optimization. If you haven’t spent at least a year doing Direct Response design, please do not apply. 

      That said, we are hoping for a “unicorn” who can produce not just killer landing pages, but also beautiful brand designs, product labels, and branded websites!  

      Our websites are seen by millions of people every month… which means a heck of a lot of eyes on your designs.   


      Your Responsibilities 

      • Partner with the Marketing Director to bring campaign ideas to life, including web landing pages, emails, package design, social media graphics and more. 
      • Design cohesive campaigns across multiple platforms including desktop, mobile, and tablet. 
      • Ensure all final production files are prepared correctly and ready for development. 
      • Work collaboratively with the development team to execute the UX/UI solutions. 

        

      Skills & Requirements 

      • At least 1 year of Direct Marketing design experience 
      • At least 5 years of general design experience 
      • Deep understanding of conversion-optimized design 
      • You’re an aesthete, and proud of it. 
      • You work well alone, but you’re a team player 


      The Ideal Candidate Is Also 

      • Relentlessly self-motivated, and extremely driven to succeed. You’ll take direction, but don’t need motivation, to be accountable for your results. 
      • Detail-Oriented: you notice when design elements “don’t add up,” you pay attention to how words are spelled, and you’re the first to catch mistakes. 
      • Organized and “On Top of It”: you know your area of competence so well that you don’t need to go looking for the answers when someone asks you a question. 
      • Obsessively Growth Oriented: you look for ways to improve yourself, and the work you do. 


      Salary, Benefits, and Perks   

      You’ll start out as an independent contractor at $45-70/hour (depending on your experience level), and you’ll be responsible for hitting 30, 60 and 90-day milestones. If you meet or exceed expectations, your full-time offer will be as follows: 

      • $75,000 and up Base Pay (depending on your experience level) + opportunity to grow it quickly* 
      • Full Health and Dental Benefits 
      • Work from wherever, as long as you perform and are on time for our online meetings and conference calls 
      • Unlimited Vacation + Major Holidays Off 

      *If you have more than 2 years of Direct Response experience, and a stellar track record, we will consider a higher base. 


      To Apply 

      Please send the following to [email protected]

      • Your resume/CV 
      • A 4-8 paragraph introduction. Please send this in the body of the email, and not as a separate attachment. 

      In this introduction, please tell us about why this appeals to you, and include any/all relevant portfolio items: websites, product labels, and yes… even banners! 

      We can’t wait for the right candidate to join us, and we’re looking forward to hearing from you! 

    • 3 days ago

      Howdy! 👋We’re the folks at Jilt, an email marketing platform built for eCommerce. We help thousands of stores surprise and delight their customers with emails that drive sales. We’re looking for a driven, detail-oriented UX designer to join our team and build streamlined experiences that delight our users.

      The Role

      You’ll work closely with teammates on the product and engineering teams to improve our user experience via thoughtful design. Our customers are business owners or eCommerce store administrators, so it’s important to create experiences that get out of their way, make email marketing fun and approachable, and help them understand best practices. You’ll be responsible for identifying areas of improvement, contributing to customer research, prototyping solutions to problems, then working on a development-ready visual design.

      While the majority of your time will be spent working on wireframes and visual design, you’ll also have the opportunity to contribute to customer development and research, pitching new features or improvements, and building the design standards for our growing team.

      We currently work with long-term design contractors, so as our first full-time design hire, you’ll influence our team design standards and patterns — you’ll help shape our best practices, workflows, and visual style guides. You’ll also be responsible for moving your projects forward, communicating your progress and milestones with others, and clearly documenting your work (we try to have good documentation on why we’ve made previous decisions). As a remote-first, 100% distributed team, great communication and internal artifacts are vital to our success.

      Here are some things you may do on a given day:

      • Participate in customer interviews with new or active users
      • Develop pitch documents for new features or improvements to existing ones
      • Provide feedback on designs and pitches from other team members
      • Create wireframes or low-fidelity prototypes for new features (we like Figma, but we’re always open to trying new tools)
      • Test prototypes or designs to validate design concepts
      • Create production-ready visual designs to hand to our engineering team
      • Work with the development team to add or update UX components within Storybook
      • Update our team wiki as our design standards evolve
      • Contribute to designs for our marketing site (which we treat as a product, too!)

      On the first day you will:

      • Meet your team and get familiar with how we work
      • Setup your environment and tooling
      • Add a new story for a design improvement you’ve identified

      In the first week you will: 

      • Add wireframes and detailed design to your new story
      • Review a teammate’s pitch or design
      • Improve our onboarding course and design documentation based on your experience

      In the first month you will: 

      • Work closely with the product team to ship a large feature (working through initial designs and iterating on them during development)
      • Publish a retrospective on your first large project to share successes, artifact the reasoning behind decisions we made, and log planned improvements for the next project

      To succeed in this position, you should have:

      • Experience designing for the web (you should have an eye towards ensuring accessibility, developing reusable components and patterns, etc)
      • Ability to juggle multiple deadlines at once (when you work asynchronously, projects often overlap, so you tend to start the “next thing” while awaiting feedback on others)
      • An obsession about streamlining user experiences and with delighting the user
      • Familiarity with HTML and CSS (have experience with JavaScript or written your own code? This is a bonus — tell us!)

      About you

      You love design that can remove rather than add to a project, but also like to add pieces of flair that make software fun to use. You know that great design requires an exceptional level of empathy, and you work hard to understand the problems your designs will solve. You know that a design isn’t good unless it’s functional and understandable. You know that all software is subject to technical constraints, so you enjoy working with the engineering team closely to build an amazing user experience that pushes the limits of what is possible.

      You love keeping up-to-date with the latest design best practices and tools, and are constantly tweaking and improving the way you work. You’re curious and excited to learn, so adopting new tooling or digging into a new app is something you’re keen to tackle. (After all, it is a new experience for you to learn from!) You know how to operate a hydraulic press, or at least watched a YouTube video about them and think they’re totally rad.

      Finally, you can’t wait to join a small team that loves their work as much as you do, affords the opportunity to work on challenging & interesting projects, and to continuously learn and improve. You can communicate effectively whether drafting up a pitch document, chatting in Slack, editing a wiki page, or writing a retrospective. You can communicate fluently in English, or at least as close as anyone can come to fluent English, because really, it’s English.

      Our team is fully-remote and we communicate primarily through Slack, Clubhouse, Google Docs, Basecamp, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.

      As a remote team, we believe that regular meetups are invaluable for getting to know each other better, so you should be available to attend 1-2 company-paid team trips per year. Curious about what those are like? Check out our recap of our last team retreat (SkyTrip), which brought the entire team out to Lake Tahoe, California for a week. It’s a plus if you think (like we do) that bears are absolutely the coolest animals in the forest. You can see what the team has to say about working with us here.

      This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with wireframes and prototypes created, stories drafted, and wiki edits.

      Benefits

      Here are some benefits we're happy to offer to our team members:

      - Competitive salary

      - Annual incentive for meeting team and company goals

      - 27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)

      - Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)

      - 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)

      - Up to 8 weeks paid parental leave for new mothers and fathers

      - Work flexible hours from anywhere that has a reliable internet connection. We’re a remote-first company and embrace working asynchronously.

      - Tools (hardware/software) to help you be productive

      - Allowance for professional growth (books, courses, conferences)

      - Home office or co-working allowance

      - A Kindle to help you keep learning


      Full Details & How to Apply

      Learn more about who you’ll work with, about our hiring process, and how to apply via the link above. Applications accepted until May 6th.

      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • NPM (US timezone)
      Yesterday
      About Us

      As the world’s experts in JavaScript, it is npm’s mission to provide tools that reduce friction for JavaScript developers.  npm is the package manager for JavaScript(and TypeScript, and WASM, and many other JS-adjacent technologies), the most important and fastest growing programming language ecosystem on earth.Over 11 million developers use npm every day, at every company with a website.  npm, Inc. is the company behind this revolution, developing products to bring value to enterprises in every vertical. It is not an exaggeration to say that npm has shaped how software development is done.
      We believe that the best way to succeed is by taking care of ourselves, our families, our users, and one another. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, and people from low-income families.

      About this role

      We’re looking for a Principal UX Designer to join our growing product and UX team, to help define the future of JavaScript development for our massive, global customer base.  We will give you freedom and autonomy to do your best work, with the support and camaraderie you need to enjoy your job. We’re looking for someone who can be a senior individual contributor and an organizational leader today. As we grow, this role will become either a senior mentor or a direct manager of our future UX team.
      As a Principal User Experience Designer, you'll be involved in the full life-cycle of design. You will be a leader on a team of product and UX professionals focused on enabling JavaScript developers - and the companies that employ them - to reduce friction and build amazing things. You will play a principal role in defining the future of our suite of solutions. You will also be part of one or more agile teams as a UX Design lead, working on a daily cadence with product management and engineering to bring our solutions to life.

      Key Responsibilities

      * Design and lead user research activities - interviews, concept testing, participatory design and usability studies
      * Work with product management to understand business problems and design effective solutions in npm products
      * Support product managers in making clear decisions that promote well-defined, timely, usable releases.
      * Develop prototypes, user workflows, storyboards, wireframes, hi-fidelity mock-ups, design specifications, and detailed design assets.
      * Define, develop and review all user interface as well as usability requirements.
      * Communicate and collaborate with senior stakeholders from across the company, maintaining a trusted relationship with Engineering, UX, Marketing, Sales, Support and executive management.
      * Work directly as part of a cross-functional scrum team to communicate and build elegant user interfaces into npm solutions
      * Evolve company design language and standards.
      * Mentor and help build out a UX team.

      Qualifications

      * 8 or more years of relevant work experience as Sr. UX Designer, Architect and/or Manager
      * Direct experience working with agile teams building, improving and launching great software products
      * Understanding of design systems, as well as experience leveragingand contributing to design systems
      * Proficiency with industry-standard design and prototyping tools(e.g. Axure, Invision, Sketch, etc.)
      * Experience building prototypes to communicate design concepts to users and project partners
      * Excellent communication skills, both written and verbal
      * Unafraid of ambiguity and willing to learn new skills
      * Experience in a fast-paced, iterative development environment using methodologies such as scrum

      You'll love this job if...

      * You enjoy working with directly with agile engineering teams employing modern software development and release practices
      * You love listening to customers to understand their problems and discover what they need to solve them
      * You have worked in companies that build user-focused Enterprise SaaS solutions
      * You have plenty of enthusiasm about JavaScript, open source, security tools and the developer toolchain.
      * You enjoy working directly with product managers and engineers to create terrific user experiences.
      * You get excited by collaborating with a dedicated and professional team to deliver amazing results.
      * You are inspired by thinking on your feet, making both plans and trade-offs.
      * You enjoy solving analytical problems and tracing out edge cases.

      * You have a great sense of humor and drive to have fun! 
    • ui
      3 days ago

      InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of an experienced design leader who will lead our Design Transformation team and help us scale our professional services offerings at InVision.

      About the Team:

      The Design Transformation team is the professional services arm of InVision. This global team, composed of design practitioners and design leaders, works with our Enterprise prospects and customers to help them address top organizational challenges. Topics we consult on include elevating the value of design, design leadership, design at scale, best practices for Design Systems, and more. Plus we have a ton of fun along the way in a diverse and distributed team!

      What you’ll do:

      • Strategy: Develop and execute strategies to achieve the vision and goals of this team.
      • Leadership: Lead, hire, and coach a world class team.
      • Organization building: Establish the processes and systems for this team to be successful and scale (e.g. hiring process, career path and talent development, resource management, etc.)
      • Service offering development: Determine what services to offer and oversee the quality and profitability of these offerings
      • Team Performance: Build processes to measure the performance and impact of the
      • Design Transformation team and ensure that team is optimized to meet rapidly evolving business needs.
      • Execution: Collaborate closely with InVision's sales and marketing teams to drive demand and bookings of our professional services offerings. Ensure quality delivery of services engagement.
      • Customer engagements: Build relationships with executive level contacts at key accounts

      What you’ll bring: 

      • 5+ years of design leadership experience preferably at the Director or VP level.
      • Directly managed teams of at least 10+ people
      • Experience working in product design in B2B or B2C enterprise companies
      • Experience and ability to coach and teach executives in a transformative way
      • Strong personal network in the design & tech community
      • Ability to operate effectively under ambiguity

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

  • Marketing / Sales (31)

    • 2 weeks ago
      WHO WE ARE

      We’re a boutique consultancy doing exciting work with awesome Fortune 250 companies (Southwest Airlines, Nestlé, and Neiman Marcus to name a few). Our clients look to us to provide data-driven strategy and insight, enabling them to tackle their biggest challenges in improving engagement and experience for their most important people: customers and employees. In short, we’re “people” people.

      We have an award-winning culture at Elicit and we pride ourselves in that. We’re a group that:

      • Works hard and plays hard.
      • Genuinely cares about our teammates.
      • Are lifelong learners.
      • Fully endorses karaoke.
      • Eats at food trucks and five-star restaurants.
      • Goes zip lining and hot air ballooning on the company dime.
      • Has a strong meme game.
      • Enjoys a flexible travel schedule.
      • Works wherever we want on home weeks.
      WHO YOU ARE

      You’ve had a Director role in omni-channel marketing, digital marketing, marketing strategy, or customer relationship marketing, but you’re much more than your title.

      • You’re curious and open to new ideas.
      • You love to use data to make strategic decisions.
      • You thrive in a fast-paced environment and embrace change.
      • You have a great sense of humor.
      • You want more than a job, you want an adventure.
      • You know the value of teams and excel in team environments at various roles.
      • You have a bachelor’s degree or beyond in marketing or business.
      WHAT YOU’LL BE DOING

      As the Director of Marketing Strategy, you will help our clients generate business value from customer data and marketing technology. Specific projects might include:

      • Assessing and managing our clients’ omnichannel marketing strategy and ensuring their execution of key omni-channel pilots and global rollouts
      • Creating marketing calendars, defining prioritization frameworks, overseeing execution, and partnering with our data science team to identify implications of their analysis
      • Teaching and helping our clients build a test and learn capability, from war room design and agile testing frameworks to scaling and insight application
      • Creating test campaign ideas and completing campaign briefs for prioritized tests, considering the impact on the end user experience
      • Mapping the customer and employee journey and spearheading lifecycle management to improve the customer or employee experience
      • Working with a cross functional team comprising of members across Online, Store Operations, Creative, Visual Merchandising, Information Technology, and Finance to drive alignment and execution of omni-channel test and experience plans
      TECHNICAL SKILLS
      • At least 7 years of marketing experience, including a leadership role (ideally Director-level)
      • A proven track record of driving business value through the use of data and insight
      • Solid understanding of the omni-channel experience, including knowledge of how individual marketing channels should be leveraged to drive the overall experience
      • Direct experience with planning or executing marketing programs, including digital marketing, direct marketing, CRM, omni-channel marketing, communications/PR, or loyalty
      CONSULTING SKILLS
      • Client-facing or internal consulting experience with a history of building strong client relationships
      • Comfort in translating business insight into marketing or experience plans
      • Excellent written and verbal communication skills, including the ability to craft a compelling story to motivate and align stakeholders
      • Working knowledge of qualitative and quantitative research techniques
      • Working knowledge of the marketing technology landscape
      • Proven experience in leading cross-functional initiatives and teams
      EXTRA CREDIT
      • Experience with marketing attribution or media mix optimization
      • Marketing analytics, marketing execution, and customer analytics
      • Brand management or brand strategy development
      • Retail or Travel and Transportation industries
      • Market research management experience (quantitative or qualitative)

      If this sounds like you, then drop us a line or submit your application below—we’re excited to meet you!

    • Sketchdeck (US)
      4 weeks ago
      Position Summary
      • SketchDeck is looking for a smart, empathetic and motivated  Business Development Rep  to join their team. They’ll help you grow and advance your career in Sales, while you collaborate with a diverse team of individuals from around the world.  
       
      Primary Responsibilities 
      • Provide a world-class experience to all inbound leads expressing interest in SketchDeck via multiple channels, including phone and email.
      • Conduct research  and qualification calls with all inbound prospects in order to drive the new sales pipeline
      • Become a product expert and learn SketchDeck selling best practices
      • Keep records of interactions with leads in Hubspot (CRM)
      • Identify inefficiencies and implement improvements in our process and workflows
      • Manage multiple projects at a time and prioritize workload within the team to ensure that project timelines are met
      • You’ll work with companies and startups to close ad hoc project sales
      • You’ll work with our Account Director sales team to qualify leads, set meetings and  demo SketchDeck to marketing and sales executives.
      • You’ll develop process and practices for future solutions consultants.
      • By the end of your first 3 months you’ll be an expert on SketchDeck’s customers and their needs. 
       
      Supervisory Responsibility
      • None
       
      Travel 
      • 10-20%
       
      Other Duties
      Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
        
      Requirements 
      Required Education/Experience 
      • 2+ years of full-time work experience in sales, marketing or customer success
      • You are ambitious and committed to pursuing a career in sales
      • Strong stakeholder management skills; building relationships with the ability to facilitate decision making at all levels
      •  Excellent listener and persuasive communicator - you have a genuine curiosity and empathy for  prospect's situations, needs, challenges, and pain points
      • A great attitude and love for teamwork
      • Highly driven with a passion for technology and an interest in design- you thrive in a fast- paced, agile environment
      • Excellent written and verbal communication skills
      • Ability to source your own leads, including outbound prospecting
      • You are detail oriented, with strong time management skills
      • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds
    • 1 month ago
      Modern Tribe is looking for two seasoned business development leads to drive new growth for the agency. This is a hybrid role between senior sales lead and a solutions architect. In this role at Modern Tribe you will help the company identify leads, develop relationships and close deals in line with our company values.
       
      The ideal candidate for this role is someone who has been writing proposals, selling large scale projects and maintaining key relationships for a successful digital agency for 3+ years and has been technically involved in online projects for 5+ years.
       
      You’ve been running projects for years: you’ve done your own sales, have a proven track record writing proposals that close deals, know how to work with WordPress, and understand the nuances of the WordPress business world. You’ve sold projects in the $75 – $250k+ range, and aren’t afraid to go bigger.
       
      Above all else, your daily attitude + output embody Modern Tribe’s company ethos of “live well and do good work”: you thrive on keeping the team happy and healthy. Matchmaking — not hitting sales numbers — is your jam. You hustle hard, enjoy the game and relish a genuine success. We pride ourselves on solving real problems for people rather than clutter the interwebs with more shit. If you jive with the mission of setting your team up for success, giving them the right flow and the right kind of projects, even if it means rejecting a potentially-lucrative gig…we’d love to hear from you.
       
      Note that scoping + strategy experience are a must-have for this role; Modern Tribe is ONLY looking for technical sales candidates at this time.

      Inclusion Statement

      Modern Tribe is committed to a culture that embraces diversity and inclusion. We foster an environment of collaboration, open engagement, fairness and respect regardless of differences in age, race, disability, national origin, gender identity, religion, sexual orientation or veteran status. As a hybrid workspace ranging from distributed contractors to traditional employees, we value the unique perspectives and experiences of our global team.
       
      We come from all walks of life. We are small business owners. We are tattoo aficionados and 80’s movie buffs and ex-pats. We are homeschool teachers. We are single parents. We are musicians, college drop-outs, and entrepreneurs. We are travelers, feminists, runners, volunteers, and makers. We are a Modern Tribe.
       
      Everyday we strive to fulfill our motto: live well and do good work. We hope you will consider joining us.
       

      Responsibilities

      Each of Modern Tribe’s sales team members closes upwards of $1 million in new project work each year. The company provides a healthy pipeline to keep things rolling. Team members are also expected to be out generating leads themselves through speaking at events, blogging, local networking, etc. We build relationships.
       
      The business development position at Modern Tribe is primarily focused on lead qualification and managing the sales funnel through contract close. Specific tasks this will involve include:
       
      • Managing the inbound inquiry funnel (triage emails, answer calls, etc)
      • Reviewing + qualifying leads that are a good fit for Modern Tribe
      • Helping define + scope projects of all sizes, ranging from $75k to over $1 million++
      • Clearly identifying customer needs and articulate how we can help solve them
      • Lead the proposal writing process
      • Working directly with service team directors / leads to get estimates
      • Pitching the final project / proposal to the end customer
      • Building relationships with prospective partners
      • Providing regular status updates on daily Sales scrum meetings
      • Working directly with Project Management and Strategy to handoff and oversee confirmed projects / upsell opportunities
      • Ensuring the internal CRM we use for tracking work stays updated + accurate
      • Verifying that that all workflows (proposal templates, estimate templates, etc) are documented and easily accessible
      • Maintaining strong, long-term relationships with customers once the project is underway, with the ability to expand business with current customers beyond the initial project
      • Writing outbound marketing pieces

      Personal Competencies

      • Impeccable communication + organization skills
      • A deep-seated love for relationship building
      • A diverse background that touches on technology, design and/or strategy, not just sales
      • Self-motivated, detail oriented
      • The ability to prioritize workloads and meet deadlines
      • An engaging + compelling writing style
      • Given the level of client communication involved, a near-perfect command of the English language is require

      Knowledge & Experience

      • 3-5+ years managing sales for digital agencies
      • A strong, proven track record building + managing relationships
      • A strong design or technical background — show us that you’ve been in the mix building stuff with an understanding of customer goals and how to solve for them
      • A demonstrable understanding of current technologies and what solutions will/will not work for a given customer’s needs
      • Demonstrated success driving new sales/client acquisition in an agency environment
      • Ability to travel approximately 1x per month on average (this fluctuates a lot)

      Additional Experience (Bonus Points)

      • A strong command of WordPress is HIGHLY desirable, but not required if you have years of experience selling or working with a similar CMS
      • Experience running web design and development projects & managing the customer relationship
      • Experience closing $1 million + in annual sales
      • Proven experience in strategy, design and/or executing major marketing initiatives
      • Distributed team experience is important (but not required)
      • A confidence + love for working remotely, and the potential social isolation that may bring
      • Experience in a project management role where you are can manage team workflows, estimate resourcing needs for pitches and keep team members accountable is a plus

      Location

      Work from anywhere in North, Central or South America. If your timezone is outside of US business hours, but you work at least 3+ hours of overlap each day, let's chat. You must be fluent in English. You just need a computer and a strong wifi signal to support daily video chats with the Tribe.
       

      Compensation

      This is an hourly gig and we are looking for 2 consultants, project load will vary,
      but we anticipate approximately 15-20 hours per week of work. Compensation depends on experience. Keep in mind that Modern Tribe’s sales team does NOT offer commissions at this time. 
       
       

      Perks

      We believe that distributed working is a way of life. We understand what it means to work remotely. We offer consistency in expectations, payment, and support. We believe in learning from each other and fostering personal growth. You can expect to learn a lot while working with us.
       
      (Also, if you work enough with us, we’ll bring you on the team trips.)
       

      Who We Are

      Modern Tribe, Inc. is a rapidly growing software & design company. We develop custom solutions for some of the world’s largest companies, government institutions and smaller growing organizations. We pride ourselves on our ability to bridge people and technology and to bring the passion and dedication of an entrepreneur to every project. Our team is composed of talented employees and freelancers around North & South America (and a smattering across the globe).
       

      Who You Are

      We love working with each other because we have built a culture that suits us well. We work primarily with freelancers and coordinate their talents for large projects. To be on our team, you must be:
       
      • HAPPY: Where there is a will, there is a way. Having a positive disposition allows us to achieve great things and to support each other.
      • HELPFUL: Always looking for ways that you can help others.
      • CURIOUS: It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar.
      • ACCOUNTABLE: Our clients expect us to get the right thing done on budget and on time. Communicating expectations and meeting them is the cornerstone of success.
    • Action Verb (USA)
      2 weeks ago

      Location: Work From Your Home for our All-Remote Company (USA only)

      Do you know how to sell SaaS to businesses? Could you give a product demo in your sleep? Do you have an opinion on the best way to structure commissions for a sales team?

      If so, we’d like you to learn about Files.com!

      Files.com’s success has been driven by our already-amazing sales team who are responsible for talking to prospects and existing customers and converting them into happy customers.

      We are looking to hire a sales lead (sales manager) who knows exactly how software as a service should be sold to businesses.

      You will improve our already great processes for reaching out to leads, running drip campaigns, and executing product demos with prospects and customers.

      Read on to learn more!

      About Files.com

      Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.

      (We hope to be launching the new Files.com homepage within the next month.)

      Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees who work from home.

      Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

      We’re Bootstrapped, Profitable, and Growing

      Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

      We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

      We Are A Remote Company

      You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.

      You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

      Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

      We think that these in-person meetings are vital to the success of a remote team.

      About the Role

      As Sales Lead you will take charge of our sales systems and procedures.

      You’ll optimize how leads are distributed to sales reps and set commission structures.

      You’ll create drip campaigns, craft powerpoint decks, and perfect closing practice.

      You will train new sales staff, engage with prospective customers, evaluate new sales tools/software, and close large deals.

      This position reports directly to our CEO.

      Minimum Qualifications:

      • Bachelor’s degree or relevant experience.

      • 10+ years of sales experience.

      • 3+ years of experience as a mid-to-senior Sales Lead or Sales Manager.

      • Deep understanding of sales metrics such as SQL, MQL, Sales cycle length, etc.

      • Track record of meeting or exceeding revenue goals for a B2B software product.

      • Experience with designing, launching, and tracking sales strategies, pitches, and campaigns.

      Preferred Qualifications:

      • Experience working on a remote team.
    • 2 days ago

      About us

      Sourcegraph's mission is to enable every software developer to create technology using the best tools. The innovations of the future will all rely on software, so by empowering developers today we can bring the future sooner. You can learn more about our mission by reading our our master plan.

      We are an open company: our code, our product roadmap, and our company processes are public. This transparency helps us rapidly gather feedback, iterate, learn, and deliver the best product to our customers.

      We value continuous progress and we release a new version of Sourcegraph every month. You can see all of the progress that we have made by visiting our blog, and all the exciting things that we are planning to work on by reading our product roadmap.

      Sourcegraph is an equal opportunity workplace; we embrace diversity and welcome people from all backgrounds and communities.

      If you are passionate about making the world better through software, come join us!

      About the role

      Every company in the world is a software company, and every developer in the world needs Sourcegraph. We are building a product that empowers developers, and are looking for someone who wants to help us bring the best development tools to every team in the world.

      We have demonstrated strong product-market fit, but have grown largely through word of mouth in the past. We are looking to accelerate, while staying true to our authentic, bottom-up go-to-market model (we strive to learn from companies like Atlassian, Stripe, Hashicorp, Dropbox, GitLab, and more).

      You will:

      • Help define, dissect, and optimize Sourcegraph’s user acquisition funnel and customer journey.
      • Think creatively about ways to grow or optimize different stages in the user journey/funnel.
      • Execute (this is not just a role for high-level consulting).
      • Be data-driven in helping our go-to-market teams (Developer Advocates and Sales) prioritize opportunities to invest their time.
      • Help build a growth and business team from the ground up.

      Ideal candidates have

      • A passion and excitement for software development (no training as an Engineer required, but you should have an understanding of how software development happens and Sourcegraph's value proposition).
      • Demonstrated background in analytical roles (BizOps, Growth, Consulting, Finance, etc.).
      • Familiarity with SaaS business models, and how software companies grow.
      • Creativity, and a willingness to try everything and iterate quickly (e.g. ideas that won’t scale or ideas that sound "crazy" at first).

      Compensation and benefits

      We provide competitive pay and equity because we want you to act like a business owner and share in the success of Sourcegraph. We also provide many benefits to keep you happy, healthy, and productive.

      Interview process

      1. You apply here.
      2. We schedule a 30 minute phone call to share what we are looking for in a candidate and to find out what you are looking for in your next role.
      3. We give you a small case study project to see how you would approach the job at Sourcegraph.
      4. We schedule a few more hours of interviews. We are happy to fly you out to our San Francisco office to meet the team in person, or to conduct the remaining interviews remotely, whatever works best for you.
      5. We check your references.
      6. We make you a job offer.

      We also expect you to be interviewing us too, so ask us any questions you have along the way!

       

    • Nightwatch
      1 week ago

      Marketing Manager at Nightwatch

      We are looking for an experienced, emotionally mature and perceptive individual who is growth and performance-oriented. We want someone to lead and manage marketing activities in our company, from inbound marketing (blog & content marketing) to SEO; social marketing outreach to paid marketing.          

      If you are a creative person who enjoys freedom, new technologies, and solving problems; and if you are a positive-oriented thinker who does not fit the traditional internet company structure, this job might be the right fit for you. We are not looking for someone who regularly switches companies, or who is only looking for a huge wage. Our mission is to develop a strong team that shares our values of personal growth, education, compassion and true friendship.

      Collectively, we want to bring forward-thinking and innovative solutions to the world. We are a bootstrapped company that believes the future belongs to smaller companies that don’t subscribe to the 9-to-5 corpo way of doing things. We believe that the Silicon Valley era is over, and we are building a business which allows us to enjoy the freedom of working remotely where each of us has the autonomy and flexibility to have a high impact on the world with our work.

      Requirements:

      • Well-developed leadership and management skills; at least 2 years experience with managing a marketing team
      • 5+ years experience with digital marketing
      • Proficiency in understanding and experience with direct and inbound marketing
      • Ability to identify and implement less conventional “growth hacking” processes
      • Extraordinary communication skills; preferably native english speaker, or excellent fluent speaker
      • Experience with SEO, paid advertising methods
      • Experience with split testing tools, Google analytics, funnel optimization

      How your work is going to look like:

      • Leading and improving marketing strategies and activities, including inbound / content marketing, SEO, email marketing, outreach, paid advertising, social media marketing and other related activities
      • Working closely with a remote marketing team of 3+ people (specialized for particular areas such as outreach, social media, and content-oriented)
      • Optimizing our user’s journey in the sales funnel
      • Improving and fine-tuning brand message across all communication channels
      • Setting, tracking and reporting performance and KPIs for all marketing activities

      Interested? Apply now!

      Tell us why you’d like to join, what you have achieved so far, and how you see yourself fitting in with us. A good start would be to take a look at our tool, our marketing activities and our sales funnel. Then, tell us what you think we could improve.

    • 2 weeks ago

      Mixmax’s Customer Success team is looking for our first Customer Implementation Lead to join us in our San Francisco office or remotely.  You’ll be part of our team who works daily towards the core value of “turning our customers into heroes at work” through utilizing Mixmax.  For this foundational hire as our first Customer Implementation Lead, you’ll have a dual role of:

      1. Building out the framework for the process, tools, collateral and metrics to implement Mixmax customers on the platform while...
      2. Successfully guiding Mixmax customers through their initial onboarding ensuring quick time to value and adoption of Mixmax in their daily workflows.

      Candidates interested in this role need to possess a high aptitude for process building, metrics, and tool adoption while also being comfortable working directly with customers as an individual contributor, leading their implementations.

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      What skills do I need?

      • Delivering value to our customers:
        • Work directly with multiple Mixmax customers simultaneously to implement/onboard them effectively on Mixmax and
          • Guide and train them through their initial setup and usage of Mixmax via calls (video) and onsites.
          • Deliver quick time to value and full customer adoption of Mixmax core features.
          • Set expectations regarding the onboarding experience and timelines.
          • Troubleshoot and resolve customer issues which occur during onboarding.
          • By succeeding in the above, provide an overall delightful onboarding experience!
      • Foundational internal planning:
        • Partner with Customer Success leadership to
          • Develop and implement the initial iteration of the customer onboarding process at Mixmax.
          • Work cross functionally to develop the collateral, plays, process and tools which will support this function.
          • Bake out metrics to gain insights on customer health during onboarding and how the process can be improved.
      • Ensuring our customers are satisfied post onboarding:
        • Work to develop scalable touchpoints to ensure continued adoption post implementation through renewal.
        • Create and deploy intuitive monitoring for feature adoption and usage.
        • Develop automated customer outreach and check-ins to ensure post implementation customers remain engaged with the product.

          What 
      • Required Skills and Experience
        • Comfortable having a high amount of autonomy and working in situations where process may be ambiguous (we’re a startup!)
        • Have 2+ years of work experience in a related role.  Think of a work background in with proven success in project management, previous implementation experience, or customer success.
        • Possess a contagious sense of enthusiasm and energy to all client interactions.
        • Experience working in SaaS.
        • (Great to have but not required)  Domain knowledge of other email productivity tools.
        • (Great to have but not required) Previous usage and setup of implementation centric products like Salesforce, Totango, Asana or Gainsight.


        About MixMax:

      Mixmax’s mission is to do the impossible with email; we started Mixmax to take on the challenge of upgrading email to the 21st century. We believe everything you do today on the web should be possible in any email. This includes scheduling meetings, completing surveys, making purchases, and even interacting with apps.

      Just like you use Slack to talk within your team, you use Mixmax to talk to people outside of your team. Primarily, we help sales and recruiting teams achieve more and with greater consistency by automating their most common workflows and integrating with their existing toolchain - Gmail, Salesforce, Slack, text messaging and more.

      Our team is nimble, and growing quickly. If you join us, you’ll see the business grow through several different phases and your role will grow with it. You’ll wear multiple hats, embrace ambiguity, and take charge leading complex projects. You’ll have the support of an experienced team who’ve built multi-million dollar products and services. This is exceptionally challenging work, but will be the most meaningful and rewarding of your career.

    See 24 more Marketing / Sales jobs
  • Product (12)

    • Codelitt (USA)
      6 days ago

      At Codelitt Incubator, we put the users of our software first. Help lead the development of innovative new products. This will require leading a team of designers, developers, QA, and devops to build a software product which solves your customers’ problems in the best and most efficient way. You’ll be working with the product’s customers to gather feedback, implementing a plan to reach each milestone, and working with the software team to deliver results. Each milestone must be delivered on time, within budget & within scope.

      Must be US based however remote work is allowed. We're looking for someone with at least 2 years of professional experience who is sharp and learns quickly on the job.


      Planning 

      • Understand client needs (design, development, etc)
      • Identify opportunities and define product vision and strategy
      • Implement agile methodologies in planning and implementation
      • Understand requirements to deliver on customer needs
      • Understand how to work with team to estimate stories
      • Set goals, deadlines & milestones
      • Prioritize
      • Team set up
      • Manage client expectations
      • Implementation
      • Manage design team
      • Manage dev team
      • Coordinate with third parties/partners
      • Manage relationship with client
      • Time management
      • Manage & keep track of changes of scope
      • Measure team performance & evaluate
      • Reporting & documentation

      QA

      • Ensure work is carried out according to expectations & scope
      • Thorough review of design
      • Thorough review and testing of software
      • Ensure quality is being delivered at all times

      Client Relations

      • Regular travel (once a month) to Chicago, Boston, and DC
      • Sit in during sales meetings
      • Manage relationship with client
      • Regularly meet with client for updates (teleconference)
      • Client briefing & training (use of software)


      Requirements

      Education

      • Bachelor's Degree, preferably related to tech

      Leadership Skills

      • Leads by example
      • Motivates the team
      • Takes responsibility
      • Driven, ambitious, & self-motivated

      Proven work experience in project management

      • Planning
      • Time management
      • Priority setting
      • Process oriented
      • Organized

      Communication skills

      • Professional proficiency English requirement
      • Set clear goals
      • Be transparent
      • Understand requirements
      • Bridge the gaps between design, development & business
      • Manage expectations

      Sales experience

      • Understand a product
      • Understand the customers pain points/problems
      • Communicate a solution

      Solid technical background

      • Understanding and/or hands-on experience in software development

      BENEFITS

      • Competitive salary
      • Your birthday off
      • 2 weeks of vacation per year
      • Healthcare benefits
      • Maternity and paternity benefits
      • Your local public holidays off
      • The flexibility to work anywhere you prefer
      • The chance to work with some of the most prestigious clients in the world
      • Lots of fun team building events throughout the year
      • The opportunity to work with a fun and talented bunch of people from all over the world!
    • 2 weeks ago

      CloudBees CodeShip is a SaaS CI/CD tool focused on making automating the testing and delivery of software fast, flexible and simple. We offer CodeShip as part of the wider CloudBees product suite, which as a whole is focused on building an end to end software delivery solution.  CloudBees’ other CI/CD offerings are more focused on Enterprise CI/CD, while CodeShip offers smaller customers a world-class CI/CD experience and offers larger customers an integrated SaaS option within our product portfolio.

      The CodeShip team sits at a unique spot within the CloudBees  organization, operating at a higher-velocity SaaS model for smaller and growing companies while also building integrations into other products to provide Enterprises a simpler, no-overhead option for the projects where that makes sense.

      Our business is booming and we’re seeking a talented individual with a drive to succeed in a fast paced and dynamic environment to join the Continuous Delivery product management team. Reporting to a Sr. Director of Product Management, you will be tasked with working with Design, Engineering and with our customers to help define and manage new feature development, growth-oriented projects and internal integration work.

      Your responsibilities will be end to end, from problem discovery and user story refinement all the way through to delivering optimal solutions to those problems. You’ll also work directly with sales, marketing and customer success, communicating the what and why of new product deliverables.

      We’re looking for someone who can solve problems creatively and collaboratively, and work effectively in a highly distributed team environment across business and technical domains. At CloudBees it’s in our culture to learn, adapt and improve, so you’ll be someone who isn’t afraid to try new things.

      WHAT YOU'LL DO

      • Analyze and identify market problems
      • Identify growth and marketing opportunities through feature development and product design
      • Engage with customers and sales prospects to understand needs and opportunities
      • Work collaboratively with other software Product Managers and coordinate on dependencies
      • Be hands-on with the technology and capable of demoing and discussing the product at a technical level
      • Work closely with engineering to establish deliverables and schedules that align with sales and marketing goals
      • Work closely with marketing to drive pipeline and provide supporting content and messaging
      • Work closely with sales to support sales activity, including developing technical collateral and demos
      • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications and participating in professional societies.
      • Be an expert in competing product offerings and the surrounding marketplace across the product delivery lifecycle
      • Develop messaging and positioning that explain technical and business value in simple, understandable terms
      • Brief sales and solutions architects on roadmap and product deliverables
      • Analyze and breakdown complex business problems into discrete user stories
      • Prioritizing issues ensuring product backlogs are regularly reviewed

      WHAT THE ROLE REQUIRES

      • 2+ years working experience as a practitioner of CD who are facing customers such as Pre Sales engineers or Shared Engineering Services Managers
      • 3+ years working experience in a software development organization
      • 2+ years working on SaaS products aimed at developers or a technical audience
      • Excellent background in software development lifecycle
      • Strong understanding of Continuous Integration and Continuous Delivery solutions
      • Ability to demonstrate sound product management skills (analytical, business judgement, communication and product discipline) in addition to technical awareness.
      • Practical experience with CI and CD tools (Jenkins, Codeship, Gitlab, CircleCI, GoCD, ConcourseCI, etc)
      • Ability to demonstrate exceptional teamwork across a very distributed organization worldwide

      DESIRABLE QUALIFICATIONS:

        • Experience with Design Thinking approaches
        • Experience with growth-oriented PM or marketing initiatives
        • Knowledge of containerization and orchestration technology (Docker, Kubernetes, OpenShift, Mesos) desirable
        • Solid understanding of testing methodologies at multiple levels of abstraction
    • Elastic (US or Europe)
      1 month ago

      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      We are looking for a Senior Product Manager to focus on the SaaS Cloud offerings of Elastic. Elastic Cloud is the fastest growing product in the Elastic Stack and this person will provide meaningful thinking to the future roadmap and customers who rely on it.

      If you are passionate about SaaS and cloud specifically, we would enjoy talking with you!

      What You Will Be Doing:

      You will work together with the Cloud Product Management team, engineering, customers, other internal stakeholders to position and grow Elastic Cloud.

      You will capture market competitive and trend data, customer feedback, customer usage data, and other key information to develop product insights and help drive the product roadmap.

      In addition, you will:

      • Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
      • Independently measure product KPIs, which will drive process improvements and future product features
      • Build relationships with cloud vendors
      • Understand and remedy customer needs by interacting directly with customers, reading and understanding support tickets, and listening for valuable feedback
      • Support product marketing and sales enablement to craft customer focused messaging and content
      What You Bring Along:
      • You have 4+ years in product management for a SaaS product(s) and have a deep understanding of SaaS and IaaS domains, ideally developer-targeted SaaS products.
      • Some development hacking skills which translates to the ability to dive deeply into the technical understanding of how a product works.
      • Ability to understand customer needs, build customer value and highlight competitive differentiation through packaging and pricing
      • Experience crafting high quality sales and customer-facing content including presentations and web copy as well as guiding the product marketing team to create content
      • Excellent spoken and written English communication skills
      • Experience working with user tracking and web marketing tools (Mixpanel, VWO, Intercom, GA, Heatmaps)
      • Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc)
      • Experience working in a distributed organization
      Additional Information:
      • Competitive pay based on the work you do here and not your previous salary
      • Stock options
      • Global minimum of 16 weeks of paid parental leave (moms & dads)
      • Generous vacation time and one week of volunteer time off
      • An environment in which you can balance great work with a great life
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
      • Distributed-first company with Elasticians in over 30 countries, spread across 18 time zones, and speaking over 30 languages!
    • Stripe (North America)
      2 weeks ago

      Help define and amplify the Stripe story and connect our products with users. 

      Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, lead go-to-market for our suite of products, and create and execute campaigns to drive product growth. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Design, Developer Relations, and Communications to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch.

      In this particular role, we are looking for a creative, analytical, collaborative product marketer to help establish and scale the end-to-end of developer marketing at Stripe.

      You are:

      • A storyteller. You have deep empathy for developers and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills
      • Data-oriented. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market
      • Organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track
      • Passionate about technology. You are keen to learn about how things work and are able to explain technical concepts in ways that everyday people can understand
      • Ambitious. You are eager to make an impact at Stripe. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right
      • A team player. Product Marketers collaborates across the Marketing team and with basically every team at Stripe. You are able to work with a range of disciplines to execute on your work

      You will:

      • Deeply understand how to scope and execute marketing strategies needed to reach different developer segments: talk regularly to users and prospects and work with our Analytics team for qualitative and quantitative insights that inform your work (content, messaging, positioning, etc.)
      • Advocate for our existing and prospective users, be informed about our competitive landscape, and become the go-to expert for your product area to help shape the product roadmap and strategy
      • Develop product positioning and messaging informed by user research, market insights, and product understanding for developer-specific features—APIs, SDKs, developer tools
      • Work closely with a range of cross-functional teams—product managers, sales, developer relations, PR, and engineering—to develop go-to-market strategy and drive launches for our products
      • Be a close partner to all other product marketers on how to amplify developer adoption for their products
      • Build and launch creative and high-impact campaigns across the full funnel: drive awareness of Stripe to developers, help them choose and start on Stripe, and convert them to evangelists
      • Track the right metrics and execute campaigns that drive awareness and adoption on an ongoing basis; figure out how to and start tracking the developer affinity metric for Stripe (the ambitious denominator of this is all developers)

      Our ideal candidate will have:

      • 5-10 years of relevant work experience that can span marketing, product marketing, developer relations, developer evangelism, product management, operational roles, or strategy consulting
      • At least 3-4 years of product marketing or developer marketing experience working in technology, infrastructure, or platform companies is preferred
      • Technical fluency and familiarity with APIs and developer tools is preferred

      We don’t expect you to have all these things (but the more the merrier!).

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is looking for a Senior Product Leader to lead InVision Studio, the world’s most powerful screen design tool. InVision Studio is a new product that we expect to be a core, high volume, high love InVision experience. In this role you will oversee 8 teams that will continue to scale with the success of the Studio product. You will also lead the teams for the related product zone that is comprised of Studio core teams, Studio platform and marketplace, and Studio cloud. Ultimately, you will own the success of “the designer in flow” for our company. With your Design and Engineering Leaders as your key partners, you’ll lead this strategic growth area for InVision by articulating vision and strategy and overseeing multiple product teams to best serve your users and grow a fantastic business, with an overall mission of scaling design authenticity for ourselves and our users.

      What you’ll do:

      • Strategy: Help us set a course and win for the world’s most successful screen design tool. Drive zone strategy and vision, collaborating with your key Design, Engineering, and Marketing partners and business stakeholders, while fitting well inside our overall InVision product direction. Support your squads to get their product directions correct while aligning them together. You are a domain expert for the company
      • Communications: Serve as the voice and ambassador of the zone, ensuring we listen to and share out to our many stakeholders in other zones, and in sales, account management, and customer support. Communicate the inspiring vision. We’re transparent and well understood
      • Collaboration: Problem solve and collaborate across the company, especially leadership, and bring out the best in others to get us to the right answers, while running your zone’s product operations well. You will partner closely with our enterprise facing sales, account management, and customer support teams
      • Technicals: Get into the data and support your Product Managers with data, engineering, and design system fundamentals as we continually improve how we work together
      • Details and Results: Get the forest and the trees right as you set up your zone’s structure and support superior product execution across your teams. Meet or exceed your goals while delivering consistently and predictably
      • User Science: Apply your deep understanding of studying user intent and behavior to ensure your organization does the right user research well to refine our product direction and shares back insight into the broader organization
      • Management: Build, lead, grow, and retain a team of fantastic Product Managers and Directors

      What you’ll bring: 

      • 6+ years of strategic product management, where you were accountable for strategy, execution, and user understanding
      • Demonstrable successes in both launching (innovating) and scaling (iterating) products as the strategic owner
      • Track record of developing your people; when we reference check you with your direct reports they will speak highly of you
      • Care for the craft of design is a strong plus!

      About the Product Team:

      • We believe
        • The screen has become the most important place in the world
        • The customer experience has moved to the screen
        • Every company in the world is becoming a digital product company
        • At InVision, we can empower teams to create the world’s best digital experiences
        • If we succeed, we will make the way people live, work and connect better through design
      • Our users include the entire team throughout the product design process, though the product designer is our hero
      • We are Directly Responsible Individuals (DRIs) and the organization and our users can count on us
      • Our success is tied to great collaboration with our “first teams” of design, engineering, and other primary partners. We’re in it together to win
      • Outcomes over outputs, always
      • Product management is a craft, and we’re all always learning and growing
      • Most importantly, we’re here to serve our users. We are driven to make their lives better, and continuously strive to understand, advocate for, and serve them

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 4 weeks ago

      InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is looking for a Senior Product Leader to lead InVision Studio, the world’s most powerful screen design tool. InVision Studio is a new product that we expect to be a core, high volume, high love InVision experience. In this role you will oversee 8 teams that will continue to scale with the success of the Studio product. You will also lead the teams for the related product zone that is comprised of Studio core teams, Studio platform and marketplace, and Studio cloud. Ultimately, you will own the success of “the designer in flow” for our company. With your Design and Engineering Leaders as your key partners, you’ll lead this strategic growth area for InVision by articulating vision and strategy and overseeing multiple product teams to best serve your users and grow a fantastic business, with an overall mission of scaling design authenticity for ourselves and our users.

      What you’ll do:

      • Strategy: Help us set a course and win for the world’s most successful screen design tool. Drive zone strategy and vision, collaborating with your key Design, Engineering, and Marketing partners and business stakeholders, while fitting well inside our overall InVision product direction. Support your squads to get their product directions correct while aligning them together. You are a domain expert for the company
      • Communications: Serve as the voice and ambassador of the zone, ensuring we listen to and share out to our many stakeholders in other zones, and in sales, account management, and customer support. Communicate the inspiring vision. We’re transparent and well understood
      • Collaboration: Problem solve and collaborate across the company, especially leadership, and bring out the best in others to get us to the right answers, while running your zone’s product operations well. You will partner closely with our enterprise facing sales, account management, and customer support teams
      • Technicals: Get into the data and support your Product Managers with data, engineering, and design system fundamentals as we continually improve how we work together
      • Details and Results: Get the forest and the trees right as you set up your zone’s structure and support superior product execution across your teams. Meet or exceed your goals while delivering consistently and predictably
      • User Science: Apply your deep understanding of studying user intent and behavior to ensure your organization does the right user research well to refine our product direction and shares back insight into the broader organization
      • Management: Build, lead, grow, and retain a team of fantastic Product Managers and Directors

      What you’ll bring: 

      • 6+ years of strategic product management, where you were accountable for strategy, execution, and user understanding
      • Demonstrable successes in both launching (innovating) and scaling (iterating) products as the strategic owner
      • Track record of developing your people; when we reference check you with your direct reports they will speak highly of you
      • Care for the craft of design is a strong plus!

      About the Product Team:

      • We believe
        • The screen has become the most important place in the world
        • The customer experience has moved to the screen
        • Every company in the world is becoming a digital product company
        • At InVision, we can empower teams to create the world’s best digital experiences
        • If we succeed, we will make the way people live, work and connect better through design
      • Our users include the entire team throughout the product design process, though the product designer is our hero
      • We are Directly Responsible Individuals (DRIs) and the organization and our users can count on us
      • Our success is tied to great collaboration with our “first teams” of design, engineering, and other primary partners. We’re in it together to win
      • Outcomes over outputs, always
      • Product management is a craft, and we’re all always learning and growing
      • Most importantly, we’re here to serve our users. We are driven to make their lives better, and continuously strive to understand, advocate for, and serve them

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • Scrapinghub (US timezone)
      2 weeks ago
      DESCRIPTION

      Are you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month?
      Do you like working in a company with a strong open source foundation?

      Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.


      Role Responsibilities

      * Provide world class support for our Scrapinghub customers by delighting them in every interaction
      * Investigate and resolve issues keeping the customer up to date on progress
      * Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.
      * Demonstrate leadership and ability to work independently to resolve complex technical issues.
      * Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.
      * Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.
      * Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.
      * Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.
      * Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes
      * Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction
      * Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.
      * Be available to participate in the weekend on-call rotation - approximately one weekend per month.

      REQUIREMENTS

      Job Requirements;

      * 3+ years of support or equivalent experience in a customer facing role
      * Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)
      * Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).
      * Experience with any server side programming
      * Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.
      * Basic understanding of Python to be able to write a simple code or review code.
      * Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
      * Strong team player with good analytical and technical writing skills.
      * Strong relationship building skills with a sense of collaboration.
      * Ability to multi-task and manage multiple priorities and commitments.
      * Availability to work full time, during West Coast US hours.

      BENEFITS

      As a new SHubber, you will:
      Become part of a self-motivated, progressive, multi-cultural team.
      Have the opportunity to work remotely.
      Have the opportunity to go to conferences and meet with the team from across the globe.
      Get the chance to work with cutting-edge open source technologies and tools.
    See 5 more Product jobs
  • All others (8)

    • 2 weeks ago
      TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is is to make eCommerce easier for everyone. 
       
      OUR CORE VALUES
      • We do the right thing for our customers.
      • We're a team, built on trust.
      • We're proud to be remote.
      • We're in control of our own destiny.
      TaxJar’s remote-only team of 60 people is growing quickly! We're looking for an entrepreneurial, creative and analytical Chief of Staff to support our CEO and the leadership team. The ideal candidate will perform diverse communication functions, that require confidentiality, initiative and decision making. You will be supporting a CEO in a completely remote work setting, so we are looking for a quick thinker who over-communicates and excels in a distributed environment.
       
      *This is a full-time remote position available to folks located in the US.
       
      AS A CHIEF OF STAFF YOU WILL
       
      • Completes a broad variety of administrative tasks for the CEO, including composing and preparing correspondence, completing expense reports, managing calendar appointments
      • Plan, coordinate and ensure CEO’s schedule is followed and respected
      • Communicate directly, and on behalf of the CEO, with investors and others.
      • Research, prioritize and follow up on incoming issues and concerns addressed to the CEO
      • Be comfortable with ambiguity, have strong attention to detail, and be excited to work in a fully-distributed remote environment with multiple teams.
      • Consult with leadership to solicit information, provide critical updates, and coordinate priorities
      • Plan team off-sites and events and plan travel effectively
      • Collaborate with colleagues to implement policies and develop improvements
      • Analyze, recommend and execute CEO external speaking engagements and event appearances, including conferences
      • Organize and run executive meetings, company-wide all hands meetings, and ensure company decks are prepared
      • Act as a key stakeholder on special projects as needed
      • Fill in gaps where needed, especially if a request does not clearly fall under someone’s role.
      REQUIREMENTS
      • 5+ years of experience in supporting executive level staff in a startup environment
      • Bachelor's Degree or higher
      • Strong administrative skills, ideally supporting a CEO or C-suite member on a daily basis
      • You have the perfect combination of patience and an intense bias for action
      • Strong communication skills and ability to communicate early with both internal and external stakeholders
      • Superior attention to detail, with strong process and documentation skills
      • Clear, concise writer
      • Self-directed, self-motivated and a fast learner
      • Agile, humble, trustworthy, and a team player
      • Excel at communicating with the team remotely (Basecamp, chat, zoom, email, etc)
       
      YOU'LL BE A GREAT FIT FOR OUR TEAM IF YOU
      • Only want to work remotely
      • Are a PRO at communicating and collaboration
      • Highly value working with people you like and respect
      • Are accountable
      • Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
      • Hungry to play an impactful role and not afraid to fail
       
      We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.
       
      BENEFITS
      • Excellent health, vision and dental benefits
      • Flexible vacation policy
      • 401k Plan
      • $1,000 in professional development credit
      • Home office stipend
      • Equity in a profitable company 
      • 2x year all-company in person retreats (fully paid for by us of course)
      • Brand new Macbook computer 
      • Mandatory Birthday holiday!
      • 12 week paid maternity/ 6 week paid paternity leave
      • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
      We offer all of our employees amazing benefits. Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.
       
      If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.
    • We are looking for a qualified Sales Operations Administrator to maintain Mixmax’s sales processes in order to better track and enable Mixmax’s rapid growth. The ideal candidate would be familiar with sales and marketing tools, especially those within the Salesforce ecosystem and highly Salesforce proficient. This candidate can be remote or located at the San Francisco HQ.

      As a Sales Ops Admin, you would be working with the latest and greatest sales methodologies and systems that are shaping the ever changing world of SaaS sales. By working at Mixmax, you will be at the forefront of this change as you will have input into the product itself while the sales team continues to sell through the Mixmax platform.

      You will also be working with some of the brightest minds in the industry, giving yourself a chance to grow in an exciting career path, potentially as a thought leader.

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      What will I be doing?

      • Create and maintain reports for various business functions inside of Salesforce
      • Salesforce maintenance and optimization through the creation of workflows, process builders, and other customization
      • Analyzing revenue and marketing data in order to continually improve various processes, thereby growing overall revenue
      • Using Mixmax to develop workflows for customer facing teams

      What skills do I need?

      • 1+ years of SaaS sales operations experience, 2+ years of SaaS sales experience, or Salesforce ADM 201 Certificate in lieu of SaaS sales or sales operations experience
      • Powerful analytical skills - read and interpret revenue and marketing data and the story behind each data point
      • Entrepreneurial mindset - take intelligent risks, implement new strategies and continuously improve process
      • Organized project management skills
      • Working knowledge of Salesforce Process Builder, Workflows, Dataloader and other core functionalities of Salesforce
      • Intermediate Excel proficiency  
      • Strong written and verbal communication skills

      What’s nice to have?

      • Salesforce Admin 301 Certification
      • Admin knowledge in various sales acceleration tools, marketing CRMs, CPQs, and other systems within the Salesforce ecosystem
      • Experience in BI tools such as Atrium, Profitwell, and InsightSquared
    • GitLab (remote, North America)
      4 days ago
      remote, North America

      At GitLab, we are fundamentally changing the way our customers get their software to market by putting the entire DevOps lifecycle into a single application. With over 100,000 organizations using the product GitLab is one of the fastest growing companies in technology. Our customer success teams are responsible for ensuring that our customers are wildly successful in achieving their business outcomes with the GitLab product as they move to truly modern DevOps. A complete long-term engagement of planning, strategy, coaching, services and relationship building ensures our customers exceed their goals and digitally transform. We know that our customers trust GitLab to take their ideas all the way from plan to shipped product in production and we don’t take that responsibility lightly. We have an incredible existing, and rapidly growing, customer base, with a passionate, supportive open-source community and incredibly talented teams located in 40 countries focused on supporting them.

      The Sales Commissions Manager leads and manages GitLab's field sales commissions programs globally. This requires collaboration with cross-functional departments and leveraging systems for all related business processes in a fast-paced distributed environment. This requires someone to be extremely well organized, analytical and detailed-oriented, with a solid knowledge of Sales Incentive Compensation best practices and related operational execution to help drive innovative solutions and optimize field effectiveness. In particular be an expert administrator with Xactly and have managed all aspects of end-to-end commissions processes. The Sales Commissions Manager supports the vision of Gitlab’s sales leadership team and reports to our Sr. Manager, Sales Strategy.

      Responsibilities

      • Own worldwide field sales commissions calculations, reporting, policies and provide first-tier support for all end-user technical or commission inquiries
      • Partner with various functions such as Sales Operations, People Operations and Finance to establish best practices, as well as drive on-going process refinement to improve the efficiency and accuracy of sales commissions methodology, calculations and reporting
      • Provides high quality, timely responses to the field sales and sales management and communicates complex logic and analysis in a manner that is consumable
      • Ownership of commissions systems process and infrastructure, along with project manage implementation of any changes
      • Participate as a key member of the Sales Incentive team and provide guidance on global design, delivery of deployed plans, governance, controls, metrics and best practices
      • Research compensation issues, disputes, appeals and provide analysis to facilitate resolution.
      • Responsible for timely and accurate preparation of monthly accruals, deferrals, reconciliations and provide fluctuation analysis for commissions accounting
      • Train Field Sales new hires on compensation plans and system
      • Maintain data integrity within Xactly, Salesforce.com and other related systems
      • Assist external audit firm on commission related matters for quarterly reviews and annual audits and ad hoc requests
      • Ensure compliance with SOX for compensation documents, processes, programs and policies

      Requirements

      • BA/BS degree in accounting, finance, economics or other quantitative fields preferred
      • 5+ years relevant experience and a solid understanding of sales incentive programs, processes and procedures  
      • Advanced analytical and modeling skills with the ability to interpret and analyze data
      • Ability to partner, collaborate and influence across functional areas (e.g. Finance, People Operations and Sales) and support multiple business partners
      • Excellent problem solving, project management, interpersonal and organizational skills
      • Deep SFDC, Xactly expertise and knowledge of typical enterprise SaaS tools
      • SaaS and B2B experience preferred
      • Interest in GitLab, and open source software
      • You share our values, and work in accordance with those values.

      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

       

      Additional details about our process can be found on our hiring page.

      Remote-AUS
    • Elastic (US timezone)
      1 week ago
      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.
      With solutions like Site Search, App Search and Enterprise Search, the Swiftype team at Elastic focuses on bringing the power of the Elastic Stack and open source projects to businesses and teams of all sizes, focusing on powerful search features in a packaged, turn-key experience that can be brought to market rapidly.
      We are looking for a (Senior) Product Manager to focus on the Swiftype suite of Search Solutions within Elastic. We are open to 2 different levels here: 1) A Software Engineer (preferably front-end) who is interested in shifting or has recently shifted to Product Management. 2) A tenured Product Manager ready to advance to the senior level. Please note that this position needs to currently be based in USA time zones.
      The Swiftype product suite is focused primarily on search use cases — from consumer-facing Site Search (e.g. the search bar the helps you find products on an ecommerce website) to internal employee-facing Enterprise search (e.g. search over internal company data that helps you find what you need to get your job done.) In this role, you will be responsible for gathering meaningful market data trends, customer feedback, and application usage data points.
      If you are passionate about search, and have an eye for taking complex technical problems and crafting elegant product experiences that mask away complexity, then this job is for you!

      What You Will Be Doing:

      You will work together with the Swiftype Product Management team, engineering, and other internal stakeholders to position and grow the Swiftype suite of products.
      You will capture market data, customer feedback, customer usage data, and other key information to develop product insights and help drive the product roadmap.
      In addition, you will:
      * Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
      * Independently measure product KPIs, which will drive process improvements and future product features
      * Understand and remedy customer needs by interacting directly with customers, reading and understanding support tickets, and listening for valuable feedback
      * Support product marketing to craft customer focused messaging and content

      What You Bring Along:

      You have 1-3+ years in product management and have a deep understanding of SaaS and IaaS domains. In fact, your experience is with developer-focused SaaS products (mandatory).
      In addition, you have:
      * Bachelor’s degree in a technical field (e.g. CS, CSE, EE) or relevant work experience in software development (mandatory)
      * A deep understanding of HTML, CSS, and JavaScript--how they work and what's possible (mandatory)
      * Ability to understand customer needs, build customer value and highlight competitive differentiation through packaging and pricing
      * Experience crafting high quality sales and customer-facing content including presentations and web copy as well as guiding the product marketing team to create content
      * Excellent spoken and written communication skills
      * Experience working with user tracking and web marketing tools (Mixpanel, VWO, Intercom, GA, Heatmaps)
      * Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc)
      * Experience working in a distributed organization

      Additional Information:

      * Competitive pay based on the work you do here and not your previous salary
      * Equity
      * Global minimum of 16 weeks of paid parental leave (moms & dads)
      * Generous vacation time and one week of volunteer time off
      * An environment in which you can balance great work with a great life

      * Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. 
    • GitLab (EMEA)
      1 month ago
      Remote

      GitLab is looking for a highly motivated Sales Recruiter to create positive experiences for GitLab candidates and hiring teams. We're growing quickly and need a dynamic team member to help us identify amazing candidates, improve our existing hiring practices, and deliver exceptional customer service. GitLab strives to be a preferred employer and will rely on the recruiters to act as brand ambassadors by embodying the company values and identifying those values in potential team members. We need an experienced recruiter who is dedicated to helping us build a qualified, diverse, and motivated team.

      GitLab Inc. is a company based on the GitLab open-source project. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute. We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique. Top 10 reasons to work for GitLab:

      1. Work with helpful, kind, motivated, and talented people.
      2. Work remote so you have no commute and are free to travel and move.
      3. Have flexible work hours so you are there for other people and free to plan the day how you like.
      4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
      5. Work on open source software so you can interact with a large community and can show your work.
      6. Work on a product you use every day: we drink our own wine.
      7. Work on a product used by lots of people that care about what you do.
      8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
      9. Focused on results, not on long hours, so that you can have a life and don't burn out.
      10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective. See our culture page for more!

      Responsibilities

      • Collaborate with managers to understand requirements and establish effective recruiting strategies
      • Develop and advertise accurate job descriptions to attract a highly qualified candidate pool
      • Identify creative and strategic ways to source great people
      • Apply effective recruiting practices to passive and active candidates
      • Source, Screen, interview and evaluate candidates
      • Assess candidate interest and ability to thrive in an open source culture
      • Foster lasting relationships with candidates
      • Share best practice interviewing techniques with managers
      • Build an effective network of internal and external resources to call on as needed
      • Ensure candidates receive timely, thoughtful and engaging messaging throughout the hiring proces
      • Promote our values, culture and remote only passion

      Requirements

      • Experience recruiting at all levels, preferably in a global capacity within the software industry, open source experience is a plus
      • Proven success in recruiting and filling Sales and/or Marketing positions
      • Demonstrated ability to effectively source and place candidates for all positions at all levels
      • Experience with competitive global job markets preferred
      • Focused on delivering an excellent candidate experience
      • Ambitious, efficient and stable under tight deadlines and competing priorities
      • Remote working experience in a technology startup will be an added advantage
      • Ability to build relationships with managers and colleagues across multiple disciplines and timezones
      • Working knowledge using an candidate tracking systems
      • Outstanding written and verbal communication skills across all levels
      • Willingness to learn and use software tools including Git and GitLab
      • College / University degree in Marketing, Human Resources or related field from an accredited institution preferred
      • Successful completion of a background check.

      The compensation calculator for this role can be found here.

      Remote-DUB
    • 1 month ago
      Redox is a 4 year old, fast-growing startup on a mission to change healthcare.

      Joining the Talent Acquisition team at Redox, you will play a meaningful role in the growth of our team. We count on the TA Team to ensure that the top of our hiring pipeline consistently has high quality candidates to meet our hiring goals.

      You will develop and execute strategies for sourcing candidates, including outbound email campaigns to build our brand among potential candidates and targeted outreach to people in engineering, product, business, and operation roles who would raise the bar for our team. You will identify untapped sources of candidates who will increase both the quality and diversity of our team. You will partner closely with hiring teams to move candidates through the hiring pipeline until the successful candidate is identified and hired. You will ensure that candidates have a great experience in applying to Redox, whether or not we decide to make an offer.

      You will be the first person that most of the next generation of Redoxers interact with. As such, you must embody Redox culture, champion our mission, and set the tone that will last throughout a successful candidate’s Redox career.

      Required skills and experience

        • A minimum of 4+ years recruitment experience, ideally in a fast growth startup.
        • Broad recruitment experience, with a bonus skill set of deep expertise in any of the following disciplines: engineering, product ownership, sales/business development, IT security or API implementation.
        • Outgoing, personable, authentic, collaborative and highly communicative.
        • Able to connect with and work well with many different types of personalities. You will be recruiting for roles across the business units.
        • Comfortable working in a high autonomy environment. You will have objectives. We will support you and collaborate with you, but you must be able to work independently, while communicating effectively with the TA team members..
        • High sense of urgency and high bar for quality.
        • Business and product-savvy. You will help leaders at Redox understand how hiring can help them meet their objectives. You must have a commitment to engage with the business and product.
        • Consistent track record with sourcing, recruiting and closing extraordinary technical talent.
        • Expertise in tech/product recruiting, able to influence hiring managers, candidates and team members in a consultative way.
        • High levels of Redoxiness
    • Redox (USA)
      Today
      At Redox, we are building the ubiquitous platform for healthcare data exchange, used by today’s most innovative healthcare technology vendors and the nation’s leading healthcare organizations. Our purpose is to reduce the friction of technology adoption in healthcare.

      As Director of Finance at Redox, you will play a critical role in accelerating the growth of our network. You will be the leader responsible for building and scaling the finance and accounting function at Redox.

      Responsibilities:

      * Develop our in-house finance and accounting function/team.
      * Oversee all finance and accounting related activities for Redox including developing and monitoring progress against Annual Operating Plan, financial statement preparation, and financial planning/analysis.
      * Work directly with VP of Finance/Ops to establish the finance and accounting strategic vision, objectives, policies and procedures in support of the overall strategic plan
      * Responsible for financial analysis, identification of month-end financial drivers, and forecasting including working with Sales leadership to develop accurate forecasting models based on pricing in various markets
      * Perform alternative business models, and stress test sales assumptions.
      * Perform financial impact analysis for new contracts and support negotiations
      * Review monthly performance and financial results of the business unit and provide recommendations to senior management
      * Establish finance and accounting strategic vision, objectives, policies and procedures in support of the overall strategic plan
      * Oversee and validate pricing and cost models and lead initiatives to identify inefficiencies and areas of development and improvement
      * Direct business analytical needs and coordinate reporting strategy

      Skills and Experience Required:

      * 5+ years in a high-level finance role
      * Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff.
      * Strong understanding of subscription-based business models, and Software as a Service (SaaS) solutions.
      * Experience working or partnering with high growth start up or mid size growth companies, or VC environment.
      * Experience working closely with the sales organization leadership
      * Experience with software pricing and related accounting issues, including internally developed software and revenue recognition preferred.
      * Bachelor's degree in Finance, Accounting, Economics, Business Administration or related field. Master's degree preferred.
      * CPA or MBA preferred, but not required.

      The ideal will candidate will:

      * Add strategic value
      * Have experience as a high growth startup within SaaS Finance
      * Bonus points if that SaaS company was a network or marketplace business
      * Have experience building a team
      * Be highly creative, AND analytical

      If this sounds like an interesting challenge, a fit for your background, and you have a passion for building the finance organization, please submit your resume today! 
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