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  • Software Dev (7)

    • Help Scout (4+ hours of overlap time with Boston, MA(9AM - 6PM ET).)
      2 months ago
      PHP is at the heart of Help Scout’s web app-- it touches nearly everything we do. Your work will empower over 9,000 businesses around the world to provide great customer service, and will support other senior engineers on your team.

      Tools we use:

      • PHP 7.x
      • Lumen, Laravel, Symfony Console, and a custom PHP framework with League components
      • MySQL, PostgreSQL, and MongoDB
      • RabbitMQ
      • Redis
      • React & Redux, Backbone & Marionette
      • Webpack, Babel, ES6, and Pusher
      • Modular and functional CSS with Help Scout Seed
      • Component-based design systems with Help Scout Blue

      About the role

      • Our engineering organization is just over forty people, around half the company. You will join a small cross-functional crew that includes product management, designers, JavaScript, quality and other PHP engineers.  Everyone on the team is a senior professional in their craft. 
      • On a typical day you may help a customer with an issue, work on a new feature, create a third party integration or enhance back-end tools. On any given project, you will be communicating with internal APIs, integrating with 3rd party services, optimizing processes using Redis, RabbitMQ and various AWS services, and wrapping it all up in support of a React or Backbone/Marionette front end.
      • Our engineering teams work in two-week iterations, communicate mostly via Slack and are committed to remote, agile development. When you are ready, you’ll create and send a pull request with test cases and tag your team for review.  The team pair as needed over video or screen-sharing sessions.
      • We have invested heavily in local Docker development and AWS-based continuous integration and delivery so you can get setup fast.  Any development branch can be easily tested on environments that closely match production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
      • Your team performs engineering support when a question can’t be answered by our top-notch support team. We’ll get you up-to-speed with engineering support so you can help our customers and improve the product along the way.
      • Everything is secondary to the customer experience. We expect you to have a keen sense of how your code could be changed to positively impact their experience in terms of performance, security, privacy and usability.
      • You'll be working with product people that challenge you to get better every day. The founders are technical and committed to creating a magical experience for customers. You'll deploy work that moves the needle for businesses around the world.

      About you

      • You are very experienced with modern PHP development practices and open source frameworks. You’ve engineered other SaaS projects at scale and feel confident solving difficult problems.  You are comfortable designing elegant solutions that degrade gracefully when faced with extreme load or stress.  You view“best practices” as a starting point for critical thinking, rather than a dogma to follow. 
      • You have modern JavaScript skills including frameworks and can utilize them when needed. If you have worked with React/Redux or Backbone/Marionette, that is great, but it is not required. We can help you pick it up.
      • Your code is not only reliable and performant for customers, but can be read, maintained and understood easily by other engineers on your team. The Zen of Python resonates with you for any language.
      • You believe in writing unit and integration tests and have at least tried TDD. You like owning the quality of the code you write — QA doesn’t mean throwing it over the wall for someone else to test. You understand that some things are too costly to automate and must be manually tested to get it right. 
      • You take pride in your work and ownership of the solutions you build. When a team member or customer is in need, you feel a sense of urgency to understand their pain and thoughtfully help.
      • You are curious and constantly learning. Believing that“a rising tide lifts all ships,” you make everyone around you better sharing what you have learned and looking for ways to improve both yourself and the team.  
      • You enjoy the finish work and detail required to deliver a rich product with exceptional UX. From UI interactions to handling important edge cases, you take satisfaction in delivering a solid experience that delights the users, adds value to the business, and lasts over time.
      • You are a humble professional who wants to be challenged by the work and not the workload. You are willing to ask for help when necessary and unafraid to say,“I don’t know.” 
      • You are proactive about solving problems and improving things. You take the initiative to build tools and processes that will help everyone.  You leave things better than you found them.
      • You are an excellent communicator who can write and speak with empathy for our customers and team. You can easily communicate complex ideas to both technical and non-technical audiences. Clear communication is super important in a remote culture like ours.
      • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work/management style to be remote-friendly.
      • You can work anywhere in the world as long as you have 4+ hours of overlap time with Boston, MA(9AM - 6PM ET).

      Benefits

      • Competitive Salary - We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well. The formula we use to calculate all salaries is public to employees and is improved upon regularly.
      • Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we offer a healthcare stipend.
      • Long-term/Short-term Disability Insurance & Life Insurance - We cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance. You also have the option to purchase supplementary life insurance through our provider. (currently US only)
      • Flexible vacation - Take time off when you need it, we trust you.
      • Paid parental leave, including adoption and foster care - 12 weeks for primary caretaker and 4 weeks for secondary caretaker.
      • 401k with 1% match - via Betterment for Business (currently US only)
      • Personal Development stipend - Up to $1,800 per year to improve your craft
      • Great tools - Each employee will be provided with a Mac laptop and 27'' display (or equivalent equipment of choice).
      • Home Office Stipend - You'll also receive $1,000 to spend on outfitting your home office, as well as up to $350 a month to rent a co-working space if you like.
      • Complete transparency - Everyone has full access to business metrics and financial information about the company.
      About Us
       
      Help Scout is made by roughly 80 people in 40+ cities around the world, all with a passion for excellence in their craft. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences.
       
      Since launching in April of 2011, Help Scout now powers 9,000+ support teams in over 140 countries. Our software is used and trusted by businesses of every shape and size.
       
      Designed to go the distance
       
      Our mission is to foster the world’s customer-centric businesses by providing tools that serve customers in the most human, helpful way. While growth is important, team and values are paramount. We’re always striving to do impactful work we’re proud of in lieu of chasing overnight success.
       
      We’re builders without borders
       
      Our entire team is free to work remotely from wherever they choose. We overcome remote challenges through transparency, trust, and video conferencing. The reward is worth the effort—we’ll take talent, skill, and diverse perspectives over local geography any day.
       
      Above all, we want Help Scout to be a place where passionate people can do their very best work. You won’t find any ping-pong tables or kegerators here. Instead, you’ll be surrounded by driven, supportive teammates who will push you to be better. We take work/life harmony seriously, too, as we want every career at Help Scout to be a long and satisfying one.
       
      Diversity & Inclusion
      We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
    • Help Scout
      2 months ago
      As a member of our Ops team, you will be at the heart of nearly every application, tool, and service at Help Scout. The work you do everyday will reflect the team mission: Ensure uptime and security across all of our applications while developing and supporting tools to enable customer bliss. While the mission might be straightforward, anyone who has delivered high availability services and developer tooling at scale, knows this is no simple task. 
       
      To help us with our mission, we are seeking an experienced Ops Engineer to join our team. You will have a direct impact on Help Scout’s success, while helping more than 8,000 businesses around the world. While customers love our product, it means nothing if they can't access our services with great performance.
       

      Technologies we work with

      • AWS, Linux (Ubuntu/CentOS), Chef, Git/Github, RabbitMQ, AWS Aurora MySQL & PostgreSQL, MongoDB, Redis, Jenkins, Docker/Compose, New Relic, Sensu, PagerDuty, Ruby, Go, Python, Java, and PHP.

      About the role

      • You’ll be working on a small team of six (that includes one of our co-founders) and in collaboration with our software developers to build, deploy, secure, manage, and optimize highly-available, fault-tolerant, and horizontally scalable systems in AWS.
      • Ideally, we are looking to add more coverage to the(UTC-5) timezone, but we are open to candidate in UTC-6,-7, or-8 if you are willing to time shift to accommodate the preferred timezone.
      • Our engineering teams communicate mostly via Slack and are committed to remote, agile development. When your code is ready, you’ll create and send a pull request with test cases and tag your team for review. 
      • We are investing heavily in continuous integration and delivery and strive to uphold immutable infrastructure standards. 
      • You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.
      • In order to ensure excellent service to our customers, you will be part of our rotating on-call team.

      A note about on-call

      • The 5-week rotation follows this format: 1 week on backup on-call(which rarely sees much action), 1 week of being on-call, followed by a 3 week hiatus from on-call.
      • Our on-call shift is not particularly wearisome, but as a thank you for carrying the weight for the week, the day following your shift is a free day off if you want to take it. We want you happy, healthy and well-rested!

      About you

      • You have a deep understanding of what it takes to run SaaS at scale and have a solid understanding of Linux systems and networking; from kernel to shell, system libraries, file systems and client-server protocols.
      • You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product. 
      • You are proficient and comfortable in the AWS ecosystem.
      • Security engineering is near and dear to your heart; you build with and advocate for a security mindset when implementing new features and infrastructure.
      • You are adept at automating service and infrastructure configuration via industry standard tools(E.g. Chef, Terraform).
      • You have experience building continuous deployment and testing tools. Bonus points if you’ve built and managed a containerized production deployment environment at scale.  
      • You have experience working with MTAs(e.g exim, postfix) and SPAM filtering(e.g. rspamd, SpamAssassin)
      • You have experience building continuous deployment and testing tools. Bonus points if you’ve built and managed a containerized production deployment environment at scale.  
      • You became an engineer because you like building systems, tools or products that help people.
      • You design and build systems that work well and fail gracefully.
      • You write code and scripts that other engineers can easily read and understand and you welcome reviews and feedback from your peers. You are comfortable writing tests and you thoroughly verify your work before you deploy. 
      • You’re a great communicator and have an excellent command of written and spoken English.As a remote company, we rely on clear communication for collaboration and execution. 
      • You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work and time-management style to be remote-friendly.
      • You are helpful and empathetic and care about building on our company culture that embraces these qualities.

      Benefits

      • Competitive Salary - We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well. The formula we use to calculate all salaries is public to employees and is improved upon regularly.
      • Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we offer a healthcare stipend.
      • Long-term/Short-term Disability Insurance & Life Insurance - We cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance. You also have the option to purchase supplementary life insurance through our provider. (currently US only)
      • Flexible vacation - Take time off when you need it, we trust you.
      • Paid parental leave, including adoption and foster care - 12 weeks for primary caretaker and 4 weeks for secondary caretaker.
      • 401k with 1% match - via Betterment for Business (currently US only)
      • Personal Development stipend - Up to $1,800 per year to improve your craft
      • Great tools - Each employee will be provided with a Mac laptop and 27'' display (or equivalent equipment of choice).
      • Home Office Stipend - You'll also receive $1,000 to spend on outfitting your home office, as well as up to $350 a month to rent a co-working space if you like.
      • Complete transparency - Everyone has full access to business metrics and financial information about the company.
    • 1 month ago
      We are a small team that moves fast, so you will be given significant responsibility. We work in multidisciplinary product teams with engineers, product managers, and designers. We maintain a healthy mix of senior engineers and exceptional junior engineers. In this role you will be responsible for helping to craft our SaaS product, mostly in the form of Rails-based microservices and React user interfaces. You will build services that consume 3rd party APIs in order to improve our product capabilities by leveraging a diversity of integrations. In addition to the individual applications you will be helping to craft our shared open and closed source libraries used across our infrastructure. Responsibilities
      • Creatively solve business challenges using Rails and React
      • Confidently build Rails API interfaces that are scalable, easy to document, and fun to use.
      • Conceptualize and create simple solutions when adapting our product to new integrations
      • Carefully manage both document and sql data stores, handling large amounts of customer data
      • Deliver high-quality, scalable Javascript and SCSS.
      • Work closely with product and design teams to design simple, powerful, innovative web user experiences
      • Continuously improve your team's productivity through automation and process improvement
      • Future-proof your work through a combination of thoughtful monitoring, automated testing, refactoring, and modularization.
      About You
      • Comfortable implementing features across the entire stack
      • Bonus: Expertise in Rails or React
      • You have at least five years of professional experience building applications.
      • You care about the details and take ownership over what you're involved in.
      • You value simplicity, but also performance.
      • You know how to problem solve effectively, especially when debugging and designing.
      • You're a good person.
      What it’s like to work here: We know how to get things done and have fun while we’re doing it. We respect your boundaries and don't hire jerks. Our culture is well-defined and our work environment is pretty informal. While we take our jobs seriously, we don’t take ourselves so seriously. We believe in empowerment, autonomy, and flexibility – so you get to determine how you work and where you work. And if/when you want a vacation, you can work with your team to determine how much and how long. We focus on results. We believe culture isn’t about how many foosball or ping pong tables you have. It’s about how you support each other and win together. So at Kapost we actively work to accelerate your career. On your first day we ask you to envision your last day. What do you want your resume to say by the time you leave Kapost? Then we proactively set up mutually aligned goals to help you reach your career aspirations. So while you help us with our adaptability we help you with your marketability. We have a transparent working environment, so you’ll know all about goals, strategies, financials, etc. And you’d be working with people who genuinely care about each other, the occasional (quiet) dog in the office, and no jerks. We believe enjoying ourselves actually leads to better results, so we enjoy social time together, whether happy hours, retreats, impromptu celebrations, and company provided all-employee lunches every week. Our offices are on the famed Pearl St Mall in downtown in Boulder, CO. You’ll know Boulder to be America’s happiest, fittest, foodiest town filled with more than 300 days of sunshine. We’re brimming with bike paths that transport you all around town and running/biking paths that are a few blocks from the office for the morning, noon or evening fun. If you don’t live in/near Boulder then you’ll also be happy to know that the school systems are among the top in the state, cost of living is accessible, commutes range from the “I can’t believe I just rode my bike 5 minutes to work” to “wow, that 15 minute cross-town traffic was just a bear today” commutes, and we are a short drive from Denver. Our offices are in walking distance to top restaurants, offering great food and after-work fun. What could be better?!
    • 1 month ago
      At Elastic, we have a simple goal: to pursue the world's data problems with products that delight and inspire. We help people around the globe do extraordinary things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. Founded in 2012 by the people behind the Elasticsearch, Kibana, Logstash, and Beats open source projects, we believe that diversity drives our vibe. We unite employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries. As a product designer on the Swiftype team, you'll be involved in many aspects of the product development process, from concept to prototyping to marketing. We are looking for a self-motivated and inventive individual with strong product, interaction, and visual design skills. What you'll be doing:
      • You will provide product designs, prototypes, and UX flows.
      • You will collaborate with engineers to ensure high-quality implementation and user experience.
      • You will build and curate our design system in both Sketch/Figma and code.
      • You will create iconography and illustration as needed in your designs.
      What you bring along:
      • 5+ years of design experience working on sophisticated, complex web applications or SaaS products.
      • A portfolio of products and experiences that you’ve helped launch into the real world.
      • Experience with modern design tools, like Figma and Sketch.
      • Ability to think about and design at both a systems-level and feature-level.
      • A passion for designing end-to-end user experiences.
      • Ability to clearly articulate design decisions and understand trade-offs.
      • Skills to lead your projects and coordinate with the rest of the team.
      Bonus Skills:
      • The ability to build what you design in HTML, JS and CSS (we use Sass).
      • Experience leading user research and testing.
      • Experience working with and developing design systems.
      • Familiarity with JS frameworks like React or Angular.
      • A love for animation. Familiarity with tools like Principle, Framer or CSS animations is a big advantage.
      • Experience building accessible designs.
      Additional Information: We're looking to hire team members invested in realizing the goal of making real-time data exploration easy and available to anyone. As a distributed company, we believe that diversity drives our vibe! Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.
      • Competitive pay based on the work you do here and not your previous salary
      • Equity
      • Global minimum of 16 weeks of paid parental leave (moms & dads)
      • Generous vacation time and one week of volunteer time off
      • An environment in which you can balance great work with a great life
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
    • 2 months ago
      ConvertKit is on a mission to help creators earn $1B using our SaaS email marketing platform. We are 100% independent, 100% remote and are growing rapidly. We are proud to have built a product that our customers love, and we're looking to grow our engineering team by hiring more Rails engineers.
       
      About the team
      The engineers at ConvertKit are smart, highly motivated and highly productive developers who care greatly about the craft of coding. We champion learning, bettering ourselves, and teaching to the rest of the team.
       
      About ConvertKit
      • We are a fully remote company, scattered across 8 states and 4 countries.
      • Bootstrapped, profitable, and growing quicklyReached #72 on the Inc 5000 fastest growing companies list.
      • We put a high emphasis on work / life balance, and we value and strive for 40 hour work weeks. There aren't set hours, but there's a lot to get done!
      • Every team member is committed to our mission, vision and values. Our mission is not your standard mailed-in variety; We exist solely to help creators earn a living from their craft, and we take that very seriously.
       
      About the role
      You'll be part of our awesome engineering team, helping to build our product. We primarily use Rails, Mysql, Redis and Sidekiq to get the job done. We're facing real (fun) scaling challenges because of our incredible growth. Ideally, you've been there, done that before.
      We're also looking for someone who cares deeply about writing clean, maintainable, well-tested code, and generally tends to leave code in a better state than when you encounter it.
       
      About you
       
      You’re a perfect fit for this role if you’ve got experience developing software, love pragmatic OO design for its long-term cost benefits, and testing. Clean code is not just a phrase for you. Given our high rate of growth, you'll need to have strong knowledge of scaling Rails applications up.
       
      We're a 100% remote company, so you should be autonomous, self-driven, and remote-disciplined.
    • Hubstaff is a fast-growing startup in the time tracking and project management space that fully embraces remote work. We are looking for a talented server engineer who enjoys focusing on frontend development to join our passionate development team. The correct person will take pride in their work, have extreme attention to detail, and be able to get their hands dirty implementing HTML/CSS/JS frontends. Implementing the designs from our design team will be the majority of the job role. Familiarity with popular JavaScript frameworks (React, etc.) is preferable. We are looking for a well-rounded developer who has the backend chops to implement the server-side aspects of their projects using Ruby on Rails. This position will report directly to our Head of Development and work closely with our other engineers. You’ll be able to work 100% remotely, and we are looking for someone that can grow with our products for years to come. You’ll be a good fit if you:
      • Are self-disciplined and have a great work ethic
      • Have good time management skills
      • Communicate well
      • Can work until at least 1pm EST M - F
      • Like having a consistent daily work schedule
      • Have at least three years of experience building SaaS interfaces
      Frontend Development Requirements:
      • Highly skilled with HTML / CSS
      • Bootstrap
      • Javascript & jQuery
      • Git
      Backend Development Requirements:
      • Ruby on Rails
      • Postgres or MySQL
      • Unit tests (rspec, etc.)
      • Background workers
      • Writing design docs
      • Working from design docs/specifications & wireframes
      Bonus:
      • React & Redux
      • Vue.js
      • AngularJS
      • Service workers architecture
    • Hubstaff is a fast-growing startup in the time tracking and project management space that fully embraces remote work. We are looking for a talented server engineer who enjoys focusing on frontend development to join our passionate development team. The correct person will take pride in their work, have extreme attention to detail, and be able to get their hands dirty implementing HTML/CSS/JS frontends. Implementing the designs from our design team will be the majority of the job role. Familiarity with popular JavaScript frameworks (React, etc.) is preferable. We are looking for a well-rounded developer who has the backend chops to implement the server-side aspects of their projects using Ruby on Rails. This position will report directly to our Head of Development and work closely with our other engineers. You’ll be able to work 100% remotely, and we are looking for someone that can grow with our products for years to come. You’ll be a good fit if you:
      • Are self-disciplined and have a great work ethic
      • Have good time management skills
      • Communicate well
      • Can work until at least 1pm EST M - F
      • Like having a consistent daily work schedule
      • Have at least three years of experience building SaaS interfaces
      Frontend Development Requirements:
      • Highly skilled with HTML / CSS
      • Bootstrap
      • Javascript & jQuery
      • Git
      Backend Development Requirements:
      • Ruby on Rails
      • Postgres & MySQL
      • Unit tests (rspec, etc.)
      • Background workers
      • Writing design docs
      • Working from design docs/specifications & wireframes
      Bonus:
      • React & Redux
      • Vue.js
      • AngularJS
      • Service workers architecture
  • Customer Support (5)

    • Action Verb (USA)
      2 weeks ago

      Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?

      If so, we’d like you to learn about Files.com!

      At Files.com, we believe that providing great customer support is a matter of integrity.

      We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.

      So we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.

      About Files.com

      Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.

      (We hope to be launching the new Files.com homepage within the next month.)

      Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees who work from home.

      Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

      We’re Bootstrapped, Profitable, and Growing

      Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

      We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

      We Are A Remote Company

      You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.

      You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

      Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

      We think that these in-person meetings are vital to the success of a remote team.

      About the Role

      Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.

      Daily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.

      You will help triage customer reported issues and respond to them via phone, email, and chat.

      In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.

      You can further specialize in things like technical documentation, internationalization, and knowledgebase once hired into this role.

      Minimum Qualifications:

      • Bachelor’s degree or relevant experience.

      • 5+ years of Customer Support / Service experience for a SaaS or technical business services company.

      • Ability to communicate technical information in a simplified, easy to understand manner.

      • Excellent written and verbal communication skills.

      • Top-notch customer demeanor.

      Preferred Qualifications:

      • 10+ years of Customer Support / Service experience.

      • Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.

      • Experience working on a remote team.



    • Nightwatch.io
       is looking for one more agile, internet-savvy, and empathetic customer support hero to join our close-knit remote team and help us to provide the best customer service.

      If you are a creative person who enjoys freedom, new technologies, and solving problems; and if you are a positive-oriented thinker who does not fit the traditional internet company structure, this job might be the right fit for you. We are not looking for someone who regularly switches companies, or who is only looking for a huge wage. Our mission is to develop a strong team that shares our values of personal growth, education, compassion and true friendship.

      Collectively, we want to bring forward-thinking and innovative solutions to the world. We are a bootstrapped company that believes the future belongs to smaller companies that don’t subscribe to the 9-to-5 corpo way of doing things. We believe that the Silicon Valley era is over, and we are building a business which allows us to enjoy the freedom of working remotely where each of us has the autonomy and flexibility to have a high impact on the world with our work.

      Our mission is creating forward-thinking SEO tracking tools that help our users scale their online businesses, so familiarity with the world of SEO and internet marketing software is a must.

      We're offering a remote position and a flexible work schedule (part-time or full-time). We are communicating regularly: via Slack throughout the day and team calls weekly.

      Requirements:

      • 4+ Years experience with customer support
      • Internet-savvy and SEO-savvy: you should know what the heck is VPN, SERP, and DA and how they work  —  and most importantly, to be able to explain it to a new user
      • Experience with customer support in SaaS or at IT companies is a huge plus
      • Extraordinary communication skills and English at the level of a native speaker
      • Strong problem-solving skills
      • Empathy — you will be the users’ main advocate, guide, and advisor
      • Initiative, proactivity, positive attitude, and creative thinking is a must. Do challenges motivate you to think out of the box and find a better solution? You’re our guy/girl!

      What it is going to look like:

      • Going through incoming emails and chat conversations and making our customers happy
      • Answering our users’ questions and helping them to get the most of Nightwatch
      • Working daily with your customer support team to discuss the progress and feedback via chat and calls

      Interested? Apply now! Write us why you'd like to join, what you have achieved so far, and how the work you’ve done looks like.

    • Airtable (EST, CST, MST or PST)
      2 days ago

      Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. 

      We're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!

      Our customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.

      What you’ll do

      • Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable
      • Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.
      • Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
      • Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.
      • Anticipate customer needs and problems before they surface; develop deep customer intuition.

      Why's this job awesome? Because you'll...

      • Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters
      • Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events
      • Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible)
      • Work within a remote-friendly culture with an incredible team

      Who you are

      • Problem solving excites you!
      • Written communication is your forté; you can distill complicated topics into something clear and succinct
      • You approach every situation with high empathy
      • You believe support can transform user experience
      • You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you
      • You're willing to travel to San Francisco twice per year
      • You have 1+ years of professional experience, ideally in a fast-paced environment
      • You have experience setting up and using Airtable (personally or professionally)

      Bonus points if

      • You have experience working for a high-growth startup
      • You have a background in education
      • You’ve worked in a customer-facing role before
      • You have a consulting background or professional project management experience

      What we offer

      • Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.
      • Learning & Development: we offer a $2,000 per year stipend for your personal career development
      • Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.
      • Generous PTO, sick leave, and parental leave

      About Airtable

      Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.

      We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.

      Airtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

      Learn more about the product and signup before applying at http://airtable.com

    • Paddle (Anywhere, on EST hours)
      1 week ago

      We are looking for someone to act as a partner, consultant and advisor to our growing base of software clients. You will be working with technology companies, offering top-notch customer support and creating long term customer relationships. And above all, you will be helping real people trying to solve real business problems.

      Ideally, you have a strong sense of empathy and you care about people as much as you care about getting your work done. You also have a natural fluidity and thoughtfulness to your written and verbal communication. A good sense of humour is also always a plus.
      You will be part of a team of 5 specialists, reporting into the Success Operations Manager who will empower you to have a voice as to where your department is heading in the future. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.

      This is a remote role, you can work from anywhere in the world and you will be covering standard US hours (EST) for 5 days a week,  including all weekends. This means that you will be required to work every weekend, but you are free to choose which 3 days you want to add to that.

      What you'll do

      * You will respond to and resolve customer queries through all our channels (including email, chat, Twitter, Facebook and phone), empowering our customers to get the most out of Paddle and grow their businesses.
      * You will drive our Voice of the Customer program to advocate for our software sellers and improve Paddle by incorporating user feedback.
      * You will increase customer satisfaction and build loyalty by providing amazing, personal customer support.
      * You will help to develop our team and Paddle through sharing knowledge, creating first-class documentation, contributing to blog posts, experimenting with innovations and discussing best practices.
      * You will escalate critical support issues to the appropriate internal channels.

      We'd love to hear from you if

      * You have 1+ years in online customer support, preferably supporting a SaaS product.
      * You have worked with HTML, CSS and have used browser developer tools to investigate problems.
      * You are comfortable using API’s to diagnose and find solutions.
      * You are used to working remotely and are highly organised in communicating with teams across different time zones.
      * You are a proficient English speaker.
      * You enjoy interacting with and helping people and seek to empower and educate our customers. If there’s a roadblock, you want to smooth it away.
      * You bring solutions to the table, not just problems. (But you aren’t afraid to point out where we’re going wrong)

      It'd be great if

      * You have worked for a SaaS company, ideally offering customer support to other software companies.
      * You are comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.

      Why you'll love working at Paddle

      We are a diverse team of just over 140 people (quickly on our way to 180+) based in Shoreditch. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.
      We offer a full slate of benefits, including competitive salaries and we believe in flexible working. We value learning and will help you with your personal development where we can — from constant exposure to new challenges and annual learning stipend to regular internal and external training.

      About us

      Our mission is to help software companies succeed — enabling them to focus on creating products the world loves. Hundreds of companies rely on our e-commerce platform to sell their software products globally, as well as our powerful analytics and marketing tools to understand and grow their businesses.
      Our vision is to become the platform that all software companies use to run and grow their business. We aim to replace a fragmented ecosystem of specialised tools with a unified platform that removes the complex burden that comes with running a software business, whilst also providing unparalleled insight to help them grow faster.

      We’re early in our journey but making great progress: Deloitte Fast 50 named us the fastest growing software company in the UK (we’ve tripled revenue every year since our launch in 2012), and we’ve raised over $17m in funding from incredible investors such as Notion, BGF and Kindred. 
    • 2 weeks ago
      What we need:
       
      Logikcull is looking for an enthusiastic, empathetic and positive individual to drive customer satisfaction and adoption at the cutting edge of legal technology! Technical Support Advisors are the first point of contact for Logikcull’s customers, and responsible for driving results through passionate customer care. Ideal candidates are excited about using the latest in technology to solve problems, relentlessly curious, and unafraid to be constantly asking “why?”.
      We are looking for someone willing and able to spend their first 2-3 months in San Francisco, California to complete onboarding. This time at Logikcull’s headquarters will help with your understanding of our product, as well as our fabulous team!  After completing onboarding this position will permanently work from home, helping us cover after hour shifts. 

      What you'll be doing:

      • You are the face and voice of Logikcull, and work on the front lines of customer experience
      • Correspond with customers via chat, phone, and email
      • Work alongside our Customer Success team to empower customers, helping them fully realize the value of our technology
      • Have a “first principles” understanding of how electronic discovery data is managed, from which you can creatively problem solve with our user interface with the Engineering, Product Management and Sales teams to advocate internally for users
      • Adopt additional responsibilities including QA of new product features, ticketing maintenance, and upkeep in Salesforce, as well as success-related project work and cross-functional opportunities within Logikcull.
      • You’re excited to grow professionally with a fast-paced bay area tech startup, taking on additional responsibilities and projects as needed

      What we need from you:

      • BA/BS or equivalent experience.
      • Highly empathetic, energetic, and passionate about solving problems!
      • Experience interfacing with customers in a fast-paced and high-pressure environment
      • Superior attention to detail, a little bit of OCD goes a long way!
      • Solid understanding of SaaS methodology
      • Strong organizational and analytical skills, and ability to think on your feet
      • Adept at managing multiple tasks simultaneously, and excellent self-management skills
      • Familiarity with the American legal system, legal technology, or electronic discovery industry a huge plus
      • Experience with platforms such as Salesforce Service Cloud, Intercom, Jira, and Excel
      • Ability to work 5am - 1pm PST from home office
  • Design (2)

    • NPM (US timezone)
      Yesterday
      About Us

      As the world’s experts in JavaScript, it is npm’s mission to provide tools that reduce friction for JavaScript developers.  npm is the package manager for JavaScript(and TypeScript, and WASM, and many other JS-adjacent technologies), the most important and fastest growing programming language ecosystem on earth.Over 11 million developers use npm every day, at every company with a website.  npm, Inc. is the company behind this revolution, developing products to bring value to enterprises in every vertical. It is not an exaggeration to say that npm has shaped how software development is done.
      We believe that the best way to succeed is by taking care of ourselves, our families, our users, and one another. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, and people from low-income families.

      About this role

      We’re looking for a Principal UX Designer to join our growing product and UX team, to help define the future of JavaScript development for our massive, global customer base.  We will give you freedom and autonomy to do your best work, with the support and camaraderie you need to enjoy your job. We’re looking for someone who can be a senior individual contributor and an organizational leader today. As we grow, this role will become either a senior mentor or a direct manager of our future UX team.
      As a Principal User Experience Designer, you'll be involved in the full life-cycle of design. You will be a leader on a team of product and UX professionals focused on enabling JavaScript developers - and the companies that employ them - to reduce friction and build amazing things. You will play a principal role in defining the future of our suite of solutions. You will also be part of one or more agile teams as a UX Design lead, working on a daily cadence with product management and engineering to bring our solutions to life.

      Key Responsibilities

      * Design and lead user research activities - interviews, concept testing, participatory design and usability studies
      * Work with product management to understand business problems and design effective solutions in npm products
      * Support product managers in making clear decisions that promote well-defined, timely, usable releases.
      * Develop prototypes, user workflows, storyboards, wireframes, hi-fidelity mock-ups, design specifications, and detailed design assets.
      * Define, develop and review all user interface as well as usability requirements.
      * Communicate and collaborate with senior stakeholders from across the company, maintaining a trusted relationship with Engineering, UX, Marketing, Sales, Support and executive management.
      * Work directly as part of a cross-functional scrum team to communicate and build elegant user interfaces into npm solutions
      * Evolve company design language and standards.
      * Mentor and help build out a UX team.

      Qualifications

      * 8 or more years of relevant work experience as Sr. UX Designer, Architect and/or Manager
      * Direct experience working with agile teams building, improving and launching great software products
      * Understanding of design systems, as well as experience leveragingand contributing to design systems
      * Proficiency with industry-standard design and prototyping tools(e.g. Axure, Invision, Sketch, etc.)
      * Experience building prototypes to communicate design concepts to users and project partners
      * Excellent communication skills, both written and verbal
      * Unafraid of ambiguity and willing to learn new skills
      * Experience in a fast-paced, iterative development environment using methodologies such as scrum

      You'll love this job if...

      * You enjoy working with directly with agile engineering teams employing modern software development and release practices
      * You love listening to customers to understand their problems and discover what they need to solve them
      * You have worked in companies that build user-focused Enterprise SaaS solutions
      * You have plenty of enthusiasm about JavaScript, open source, security tools and the developer toolchain.
      * You enjoy working directly with product managers and engineers to create terrific user experiences.
      * You get excited by collaborating with a dedicated and professional team to deliver amazing results.
      * You are inspired by thinking on your feet, making both plans and trade-offs.
      * You enjoy solving analytical problems and tracing out edge cases.

      * You have a great sense of humor and drive to have fun! 
    • 1 week ago
      Do you want to change the way people innovate? Are you a problem solver who loves to visualize complex data in order to find the right solution?

      We are looking for someone who wants to deliver beautifully designed experiences in a fast-paced, user-centric environment. If this sounds like you, we want to hear from you!

      As a Visual Designer at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough marketing programs.

      We are looking for someone who:

      * Has at least 3 years of experience on a product or visual design team for a SaaS application (or equivalent experience)
      * Loves to see their work ship — quickly
      * Presents the user interface visually, making information easy to find, read, and understand
      * Generates clear ideas, concepts, and designs of creative assets from beginning to end
      * Designs production-ready assets and materials, including logos, icons, digital ads, landing pages, and event graphics
      * Partners across teams at every stage to deliver the highest level of quality
      * Has an understanding of product management and marketing as well as user behaviors and motivations
      * Wants to take responsibility for and measure the success of new designs
      * Stays on top of the latest standards and trends in enterprise SaaS visual design

      We are committed to being great, and we want someone who:

      * Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks
      * Has a "get it done" attitude and proven background of delivering beautiful work again and again
      * Is seeking a career-defining opportunity with a proven, results-oriented team

      We are building a distributed team, and you can work from anywhere in the United States for this role. We offer generous salary, equity, benefits, and a profit-sharing program.
  • Marketing / Sales (9)

    • Action Verb (USA)
      2 weeks ago

      Location: Work From Your Home for our All-Remote Company (USA only)

      Do you know how to sell SaaS to businesses? Could you give a product demo in your sleep? Do you have an opinion on the best way to structure commissions for a sales team?

      If so, we’d like you to learn about Files.com!

      Files.com’s success has been driven by our already-amazing sales team who are responsible for talking to prospects and existing customers and converting them into happy customers.

      We are looking to hire a sales lead (sales manager) who knows exactly how software as a service should be sold to businesses.

      You will improve our already great processes for reaching out to leads, running drip campaigns, and executing product demos with prospects and customers.

      Read on to learn more!

      About Files.com

      Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.

      (We hope to be launching the new Files.com homepage within the next month.)

      Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees who work from home.

      Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

      We’re Bootstrapped, Profitable, and Growing

      Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

      We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

      We Are A Remote Company

      You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.

      You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

      Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

      We think that these in-person meetings are vital to the success of a remote team.

      About the Role

      As Sales Lead you will take charge of our sales systems and procedures.

      You’ll optimize how leads are distributed to sales reps and set commission structures.

      You’ll create drip campaigns, craft powerpoint decks, and perfect closing practice.

      You will train new sales staff, engage with prospective customers, evaluate new sales tools/software, and close large deals.

      This position reports directly to our CEO.

      Minimum Qualifications:

      • Bachelor’s degree or relevant experience.

      • 10+ years of sales experience.

      • 3+ years of experience as a mid-to-senior Sales Lead or Sales Manager.

      • Deep understanding of sales metrics such as SQL, MQL, Sales cycle length, etc.

      • Track record of meeting or exceeding revenue goals for a B2B software product.

      • Experience with designing, launching, and tracking sales strategies, pitches, and campaigns.

      Preferred Qualifications:

      • Experience working on a remote team.
    • 2 days ago

      About us

      Sourcegraph's mission is to enable every software developer to create technology using the best tools. The innovations of the future will all rely on software, so by empowering developers today we can bring the future sooner. You can learn more about our mission by reading our our master plan.

      We are an open company: our code, our product roadmap, and our company processes are public. This transparency helps us rapidly gather feedback, iterate, learn, and deliver the best product to our customers.

      We value continuous progress and we release a new version of Sourcegraph every month. You can see all of the progress that we have made by visiting our blog, and all the exciting things that we are planning to work on by reading our product roadmap.

      Sourcegraph is an equal opportunity workplace; we embrace diversity and welcome people from all backgrounds and communities.

      If you are passionate about making the world better through software, come join us!

      About the role

      Every company in the world is a software company, and every developer in the world needs Sourcegraph. We are building a product that empowers developers, and are looking for someone who wants to help us bring the best development tools to every team in the world.

      We have demonstrated strong product-market fit, but have grown largely through word of mouth in the past. We are looking to accelerate, while staying true to our authentic, bottom-up go-to-market model (we strive to learn from companies like Atlassian, Stripe, Hashicorp, Dropbox, GitLab, and more).

      You will:

      • Help define, dissect, and optimize Sourcegraph’s user acquisition funnel and customer journey.
      • Think creatively about ways to grow or optimize different stages in the user journey/funnel.
      • Execute (this is not just a role for high-level consulting).
      • Be data-driven in helping our go-to-market teams (Developer Advocates and Sales) prioritize opportunities to invest their time.
      • Help build a growth and business team from the ground up.

      Ideal candidates have

      • A passion and excitement for software development (no training as an Engineer required, but you should have an understanding of how software development happens and Sourcegraph's value proposition).
      • Demonstrated background in analytical roles (BizOps, Growth, Consulting, Finance, etc.).
      • Familiarity with SaaS business models, and how software companies grow.
      • Creativity, and a willingness to try everything and iterate quickly (e.g. ideas that won’t scale or ideas that sound "crazy" at first).

      Compensation and benefits

      We provide competitive pay and equity because we want you to act like a business owner and share in the success of Sourcegraph. We also provide many benefits to keep you happy, healthy, and productive.

      Interview process

      1. You apply here.
      2. We schedule a 30 minute phone call to share what we are looking for in a candidate and to find out what you are looking for in your next role.
      3. We give you a small case study project to see how you would approach the job at Sourcegraph.
      4. We schedule a few more hours of interviews. We are happy to fly you out to our San Francisco office to meet the team in person, or to conduct the remaining interviews remotely, whatever works best for you.
      5. We check your references.
      6. We make you a job offer.

      We also expect you to be interviewing us too, so ask us any questions you have along the way!

       

    • 2 weeks ago

      Mixmax’s Customer Success team is looking for our first Customer Implementation Lead to join us in our San Francisco office or remotely.  You’ll be part of our team who works daily towards the core value of “turning our customers into heroes at work” through utilizing Mixmax.  For this foundational hire as our first Customer Implementation Lead, you’ll have a dual role of:

      1. Building out the framework for the process, tools, collateral and metrics to implement Mixmax customers on the platform while...
      2. Successfully guiding Mixmax customers through their initial onboarding ensuring quick time to value and adoption of Mixmax in their daily workflows.

      Candidates interested in this role need to possess a high aptitude for process building, metrics, and tool adoption while also being comfortable working directly with customers as an individual contributor, leading their implementations.

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      What skills do I need?

      • Delivering value to our customers:
        • Work directly with multiple Mixmax customers simultaneously to implement/onboard them effectively on Mixmax and
          • Guide and train them through their initial setup and usage of Mixmax via calls (video) and onsites.
          • Deliver quick time to value and full customer adoption of Mixmax core features.
          • Set expectations regarding the onboarding experience and timelines.
          • Troubleshoot and resolve customer issues which occur during onboarding.
          • By succeeding in the above, provide an overall delightful onboarding experience!
      • Foundational internal planning:
        • Partner with Customer Success leadership to
          • Develop and implement the initial iteration of the customer onboarding process at Mixmax.
          • Work cross functionally to develop the collateral, plays, process and tools which will support this function.
          • Bake out metrics to gain insights on customer health during onboarding and how the process can be improved.
      • Ensuring our customers are satisfied post onboarding:
        • Work to develop scalable touchpoints to ensure continued adoption post implementation through renewal.
        • Create and deploy intuitive monitoring for feature adoption and usage.
        • Develop automated customer outreach and check-ins to ensure post implementation customers remain engaged with the product.

          What 
      • Required Skills and Experience
        • Comfortable having a high amount of autonomy and working in situations where process may be ambiguous (we’re a startup!)
        • Have 2+ years of work experience in a related role.  Think of a work background in with proven success in project management, previous implementation experience, or customer success.
        • Possess a contagious sense of enthusiasm and energy to all client interactions.
        • Experience working in SaaS.
        • (Great to have but not required)  Domain knowledge of other email productivity tools.
        • (Great to have but not required) Previous usage and setup of implementation centric products like Salesforce, Totango, Asana or Gainsight.


        About MixMax:

      Mixmax’s mission is to do the impossible with email; we started Mixmax to take on the challenge of upgrading email to the 21st century. We believe everything you do today on the web should be possible in any email. This includes scheduling meetings, completing surveys, making purchases, and even interacting with apps.

      Just like you use Slack to talk within your team, you use Mixmax to talk to people outside of your team. Primarily, we help sales and recruiting teams achieve more and with greater consistency by automating their most common workflows and integrating with their existing toolchain - Gmail, Salesforce, Slack, text messaging and more.

      Our team is nimble, and growing quickly. If you join us, you’ll see the business grow through several different phases and your role will grow with it. You’ll wear multiple hats, embrace ambiguity, and take charge leading complex projects. You’ll have the support of an experienced team who’ve built multi-million dollar products and services. This is exceptionally challenging work, but will be the most meaningful and rewarding of your career.

    • 1 month ago

      Responsibilities

        • Work with our internal team and agencies to ideate on new creative ideas and targeting options with a focus on driving results
        • Research, plan, and launch new advertising initiativesManage agency relationship for paid advertising (social and PPC)
        • Manage social media posts and report on metrics from organic contentWork with product and content marketing to identify SEO successes, opportunities, and gaps
        • Support all digital campaign needs through landing page creation, email setup, ad trafficking, form creation, and email nurturing.
        • Oversee and manage the advertising budgetManage aggregator marketing platforms and advise on opportunities on comparison shopping networksOwn data management and integrity in Hubspot.
        • Support the customer lifecycle to maximize sales through automation in Hubspot (email drip campaigns, auto-responder, etc.).
        • Measure and report on the performance of marketing campaigns.
        • Partner with Campaigns, Content, SEO, and Product Marketing on development and implementation of a coordinated multi-channel customer acquisition strategy
        • Advise on advertising and email marketing testing and results

      Skills and Experience Required

        • 3+ years of experience in hands-on demand generation and marketing campaign management. SaaS software experience preferred.Vendor and agency management experience
        • Proficient with marketing automation tools (Hubspot, Marketo, Eloqua, etc.). Bonus points for Hubspot experience.
        • Proficient in WordPress
        • Experience with aggregator marketing
        • Working knowledge of SEO, Social, Google Analytics and Google AdWords campaigns
        • Ability to manage budgets to positive ROI goals
        • Detail oriented with a mindset to analyze data and suggest optimizations and tests
        • Proven track record in driving customer acquisition through paid media
        • Bachelor's degree in Marketing, Communications, Business or related (preferred)
        • Experience with list management, database segmentation and email delivery (and anti-SPAM implications.)

      Benefits

        • We provide benefits that allow you to live life by your own design. Redox employees enjoy unmatched autonomy in their work and the support to live a balanced life.  We trust you know what you need to be happy, at work and at home.

        • Tackle Challenging Problems Everyday. There is no roadmap for what we are building, so you’ll have the backing and support of talented engineers and security practitioners to make sure you have what you need to be successful.
        • Work Anywhere. (Within the US) We want to have the best people at Redox - no matter where you call home.  All Redox employees are encouraged to live and work wherever they're happiest. All you need is power, wifi, and a computer and you’re good to go. We also run a number of co-located working spaces across many US cities if you prefer an office environment.
        • Flexible Working. Take a trip somewhere fun, stay home to recover from being sick, or have a staycation to unplug and recharge. Our best work happens when we feel fresh and inspired. We leave it up to you to decide when you need to take breaks and encourage you to make time for adventure and discovery.
        • Health & Dental from Day 1. Working in healthcare makes you understand all the challenges life can throw at you. Your health and dental coverage starts when you do to make sure you're always covered.  We provide health and dental insurance for employees, spouses, domestic partners, and dependents, as well as life and disability insurance.
        • Parental Leave. As your family grows, it’s important that you’re there and have time to figure out what your family’s new norm is.  You can take 12 weeks of paid time off within the first year of your new addition arriving. We know that they need you and we have your back.
        • Productivity Fund. We want you to be able to set up a workspace that allows you to perform at your very best.  All Redox employees receive an annual discretionary stipend so you can select what helps you be productive.  
        • 401k. We offer an optional, customizable and flexible 401k plan for you to plan for your financial future on your terms.
    • 1 month ago
      Animalz is a content marketing agency that strives to create the best content on the web. We help companies—particularly B2B SaaS businesses—grow by making great content that their audience loves.
       
      Our focus is on written content that helps companies educate and inform their audiences (Executives, Managers, and other specialized professionals in their field) on strategies and tactics for being successful in their work. Product, design, marketing, sales, and engineering are the main topic areas we cover, mostly within the SaaS/tech field.
       
      This is a writing-focused role that also requires direct contact with customers. In addition to high-quality writing, successful candidates should be able to demonstrate strong skills and/orinterest in managing customer accounts and content workflows. 
      An ideal content manager at Animalz:
       
      • is deeply passionate about writing and approach all forms of content with a creatively curious mindset
      • writes clearly, concisely, and in an organized way
      • has a marketing sense of storytelling
      • understands the business side of writing
      • is well-organized, independently motivated and loves working directly with customers
      • is fascinated by the role technology plays in our day-to-day lives and the ways it continues to shape our future.
      Requirements:
       
      For our current openings, we're particularly interested in subject matter experts in the following areas:
       
      • sales/CRM
      • accounting/bookkeeping
      • digital marketing
      • thought leadership in the fields of startups and SaaS
      (Tip: When applying, mention your field of expertise, and choose the 3 articles that best demonstrate your expertise in that specific field.)
       
      You should also have experience with at least some of the following, though we'll train the right subject matter expert in these as needed (which also means desire to learn and grow in these areas is paramount):
       
      • You are able to articulate a basic B2B content strategy
      • You can clearly explain why a piece of content needs to be written
      • You know how to do on-page SEO for any piece you write
      • You have a strong writing ability
      • You've worked directly with customers and understand the basics for handling that relationship
      • You have a good basic understanding of how content marketing, SEO, email marketing, and social marketing function (on a theoretical level, at least) and how they can work together to get results.
      About Animalz
       
      We’re a remote team with a home base in NYC and team members scattered around the world. We have an eclectic team of scientists, journalists, operations folks, and more.
       
      We are an equal opportunity employer and value diversity in our company.
       
      About the Position:
       
      This is a full-time (40 hours per week) remote position. Although we applaud and encourage pursuing your passion projects, we want to make it clear that this is NOT a freelance/part-time position you can do in tandem with other major professional or academic endeavors.
      Benefits
      • Work from anywhere you like, as long as you have regular overlap with Eastern Time business hours and can schedule overlap with Pacific Time business hours when needed for customer calls.
      • Health insurance for both US and international team members, covering 80% of the premium for health and 100% for vision and dental
      • 20 paid days off per year
      • Unlimited sick and personal days
      • Monthly health and wellness stipend (for gym subscription or other physical activity)
      • Monthly team lunch stipend to enjoy lunch with a friend or coworker
      • Learning opportunities through internal workshops, talks, and attending conferences
    • This role will be a key contributor in supporting Redox's vision of helping businesses grow faster through better relationships. In this role you will lead Redox’s paid media campaign strategy and build a roadmap for multi-year growth. You will collaborate with product and content marketing to optimize copy and landing page performance. You will build marketing content automation from the ground-up, choosing which messaging to put in front of which customers, through which channel, and at what cadence.

      Responsibilities:

      * Work with our internal team and agencies to ideate on new creative ideas and targeting options with a focus on driving results
      * Research, plan, and launch new advertising initiativesManage agency relationship for paid advertising (social and PPC)
      * Manage social media posts and report on metrics from organic contentWork with product and content marketing to identify SEO successes, opportunities, and gaps
      * Support all digital campaign needs through landing page creation, email setup, ad trafficking, form creation, and email nurturing.
      * Oversee and manage the advertising budgetManage aggregator marketing platforms and advise on opportunities on comparison shopping networksOwn data management and integrity in Hubspot.
      * Support the customer lifecycle to maximize sales through automation in Hubspot (email drip campaigns, auto-responder, etc.).
      * Measure and report on the performance of marketing campaigns.
      * Partner with Campaigns, Content, SEO, and Product Marketing on development and implementation of a coordinated multi-channel customer acquisition strategy
      * Advise on advertising and email marketing testing and results

      Skills and Experience Required:

      * 3+ years of experience in hands-on demand generation and marketing campaign management. SaaS software experience preferred.Vendor and agency management experience
      * Proficient with marketing automation tools (Hubspot, Marketo, Eloqua, etc.). Bonus points for Hubspot experience.
      * Proficient in WordPress
      * Experience with aggregator marketing
      * Working knowledge of SEO, Social, Google Analytics and Google AdWords campaigns
      * Ability to manage budgets to positive ROI goals
      * Detail oriented with a mindset to analyze data and suggest optimizations and tests
      * Proven track record in driving customer acquisition through paid media
      * Bachelor's degree in Marketing, Communications, Business or related (preferred)
      * Experience with list management, database segmentation and email delivery (and anti-SPAM implications.)

      Benefits:

      * We provide benefits that allow you to live life by your own design. Redox employees enjoy unmatched autonomy in their work and the support to live a balanced life.  We trust you know what you need to be happy, at work and at home.


      * Tackle Challenging Problems Everyday. There is no roadmap for what we are building, so you’ll have the backing and support of talented engineers and security practitioners to make sure you have what you need to be successful.
      * Work Anywhere. (Within the US) We want to have the best people at Redox - no matter where you call home.  All Redox employees are encouraged to live and work wherever they're happiest. All you need is power, wifi, and a computer and you’re good to go. We also run a number of co-located working spaces across many US cities if you prefer an office environment.
      * Flexible Working. Take a trip somewhere fun, stay home to recover from being sick, or have a staycation to unplug and recharge. Our best work happens when we feel fresh and inspired. We leave it up to you to decide when you need to take breaks and encourage you to make time for adventure and discovery.
      * Health & Dental from Day 1. Working in healthcare makes you understand all the challenges life can throw at you. Your health and dental coverage starts when you do to make sure you're always covered.  We provide health and dental insurance for employees, spouses, domestic partners, and dependents, as well as life and disability insurance.
      * Parental Leave. As your family grows, it’s important that you’re there and have time to figure out what your family’s new norm is.  You can take 12 weeks of paid time off within the first year of your new addition arriving. We know that they need you and we have your back.
      * Productivity Fund. We want you to be able to set up a workspace that allows you to perform at your very best.  All Redox employees receive an annual discretionary stipend so you can select what helps you be productive.  

      * 401k. We offer an optional, customizable and flexible 401k plan for you to plan for your financial future on your terms. 
    • 2 months ago
      At Close.io we’re building the sales communication platform of the future. We’ve built a next-generation CRM that eliminates manual data entry and helps sales teams close more deals. Close.io is currently a ~33 person fully distributed team spanning across 16 states and 13 countries! We are profitable and building a product our customers love.
       
      We’re looking for a strong leader to grow our current marketing team of 4 people. You should have a proven track record of a growing a SaaS business. Someone that can spearhead strategy, hire, recruit, onboard a team, establish process and take our marketing to the next level.   

      Qualifications

      • 5+ years of B2B SaaS/Startup marketing experience
      • 2+ years of Director of Marketing experience
      • Strong leadership and people management skills
      • Proven track record of scaling marketing campaigns internationally
      • Must be in North America or overlap with EST at least 4 hrs/ day

      Bonus points if you have experience:

      • With content marketing
      • Working remotely
      • With international markets (UK, Germany, Canada, Australia)

      What you'll be responsible for:

      • Growing our team remotely and internationally
      • Expanding our brand
      • Expanding our marketing campaigns internationally (top 5 markets)
      • Expanding our marketing efforts (social / paid / SEO / etc)
      • Setting strategy and executing marketing campaigns
      • Setting up KPIs and reporting to founding team
      • Working closely with product and sales team to align all teams for growth
      • Managing and leading current 4 person marketing team

      Why work with us?!

    See 2 more Marketing / Sales jobs
  • Product (7)

    • 2 weeks ago

      CloudBees CodeShip is a SaaS CI/CD tool focused on making automating the testing and delivery of software fast, flexible and simple. We offer CodeShip as part of the wider CloudBees product suite, which as a whole is focused on building an end to end software delivery solution.  CloudBees’ other CI/CD offerings are more focused on Enterprise CI/CD, while CodeShip offers smaller customers a world-class CI/CD experience and offers larger customers an integrated SaaS option within our product portfolio.

      The CodeShip team sits at a unique spot within the CloudBees  organization, operating at a higher-velocity SaaS model for smaller and growing companies while also building integrations into other products to provide Enterprises a simpler, no-overhead option for the projects where that makes sense.

      Our business is booming and we’re seeking a talented individual with a drive to succeed in a fast paced and dynamic environment to join the Continuous Delivery product management team. Reporting to a Sr. Director of Product Management, you will be tasked with working with Design, Engineering and with our customers to help define and manage new feature development, growth-oriented projects and internal integration work.

      Your responsibilities will be end to end, from problem discovery and user story refinement all the way through to delivering optimal solutions to those problems. You’ll also work directly with sales, marketing and customer success, communicating the what and why of new product deliverables.

      We’re looking for someone who can solve problems creatively and collaboratively, and work effectively in a highly distributed team environment across business and technical domains. At CloudBees it’s in our culture to learn, adapt and improve, so you’ll be someone who isn’t afraid to try new things.

      WHAT YOU'LL DO

      • Analyze and identify market problems
      • Identify growth and marketing opportunities through feature development and product design
      • Engage with customers and sales prospects to understand needs and opportunities
      • Work collaboratively with other software Product Managers and coordinate on dependencies
      • Be hands-on with the technology and capable of demoing and discussing the product at a technical level
      • Work closely with engineering to establish deliverables and schedules that align with sales and marketing goals
      • Work closely with marketing to drive pipeline and provide supporting content and messaging
      • Work closely with sales to support sales activity, including developing technical collateral and demos
      • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications and participating in professional societies.
      • Be an expert in competing product offerings and the surrounding marketplace across the product delivery lifecycle
      • Develop messaging and positioning that explain technical and business value in simple, understandable terms
      • Brief sales and solutions architects on roadmap and product deliverables
      • Analyze and breakdown complex business problems into discrete user stories
      • Prioritizing issues ensuring product backlogs are regularly reviewed

      WHAT THE ROLE REQUIRES

      • 2+ years working experience as a practitioner of CD who are facing customers such as Pre Sales engineers or Shared Engineering Services Managers
      • 3+ years working experience in a software development organization
      • 2+ years working on SaaS products aimed at developers or a technical audience
      • Excellent background in software development lifecycle
      • Strong understanding of Continuous Integration and Continuous Delivery solutions
      • Ability to demonstrate sound product management skills (analytical, business judgement, communication and product discipline) in addition to technical awareness.
      • Practical experience with CI and CD tools (Jenkins, Codeship, Gitlab, CircleCI, GoCD, ConcourseCI, etc)
      • Ability to demonstrate exceptional teamwork across a very distributed organization worldwide

      DESIRABLE QUALIFICATIONS:

        • Experience with Design Thinking approaches
        • Experience with growth-oriented PM or marketing initiatives
        • Knowledge of containerization and orchestration technology (Docker, Kubernetes, OpenShift, Mesos) desirable
        • Solid understanding of testing methodologies at multiple levels of abstraction
    • Elastic (US or Europe)
      1 month ago

      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      We are looking for a Senior Product Manager to focus on the SaaS Cloud offerings of Elastic. Elastic Cloud is the fastest growing product in the Elastic Stack and this person will provide meaningful thinking to the future roadmap and customers who rely on it.

      If you are passionate about SaaS and cloud specifically, we would enjoy talking with you!

      What You Will Be Doing:

      You will work together with the Cloud Product Management team, engineering, customers, other internal stakeholders to position and grow Elastic Cloud.

      You will capture market competitive and trend data, customer feedback, customer usage data, and other key information to develop product insights and help drive the product roadmap.

      In addition, you will:

      • Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
      • Independently measure product KPIs, which will drive process improvements and future product features
      • Build relationships with cloud vendors
      • Understand and remedy customer needs by interacting directly with customers, reading and understanding support tickets, and listening for valuable feedback
      • Support product marketing and sales enablement to craft customer focused messaging and content
      What You Bring Along:
      • You have 4+ years in product management for a SaaS product(s) and have a deep understanding of SaaS and IaaS domains, ideally developer-targeted SaaS products.
      • Some development hacking skills which translates to the ability to dive deeply into the technical understanding of how a product works.
      • Ability to understand customer needs, build customer value and highlight competitive differentiation through packaging and pricing
      • Experience crafting high quality sales and customer-facing content including presentations and web copy as well as guiding the product marketing team to create content
      • Excellent spoken and written English communication skills
      • Experience working with user tracking and web marketing tools (Mixpanel, VWO, Intercom, GA, Heatmaps)
      • Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc)
      • Experience working in a distributed organization
      Additional Information:
      • Competitive pay based on the work you do here and not your previous salary
      • Stock options
      • Global minimum of 16 weeks of paid parental leave (moms & dads)
      • Generous vacation time and one week of volunteer time off
      • An environment in which you can balance great work with a great life
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
      • Distributed-first company with Elasticians in over 30 countries, spread across 18 time zones, and speaking over 30 languages!
    • Vidiq (North America, Europe)
      2 months ago
      vidIQ helps YouTube creators and brands get more views and save time. With over 750k active weekly users, we are the #1 Chrome Extension for YouTube creators. Customers include Red Bull, Buzzfeed, PBS, TMZ, BBC and thousands of the largest YouTube creators. We’re backed by top Silicon Valley investors including Scott Banister and Mark Cuban. vidIQ is profitable with a team over 15 employees and growing. 
       
      The Senior Product Designer will be working to elevate vidIQ offering across platforms on mobile, web and browser extensions. If you have the ability to apply appropriate design methodologies to match diverse project scopes in a growing product used worldwide, this might be the perfect fit for you.
       
      You’ll be working remotely with a team of developers and engineers to deliver products that help millions of video creators leverage data-driven insights to grow their audiences and optimize their content online.
       
      Responsibilities
      • Execute design efforts across all our platforms (Chrome Extension, Web App, Mobile), from conception with stakeholders to final implementation with engineering.
      • Help turn complicated data into meaningful actionable insights for YouTube Creators.
      • Balance working on multiple projects at once, while applying yourself to a variety of contexts in parallel.
      • Attention to detail with engineering implementation, and the ability to integrate into engineering and QA processes to ensure high-quality execution.
      • Research other offerings in the video creator space to best understand industry trends.
      • Promote and evangelize for best practices, efficiency, simplicity, and design tools.
      • Rapidly ideate and validate designs through sketching, prototyping, and testing.
      • Help synthesize and communicate user research findings to inform business decisions and build even greater understanding and empathy for our customers and market.
      About You
       
      • You have a proven experience working as a full-stack designer (from idea to design, from sketches to high-fidelity visual design files ready for working with developers)
      • You’re comfortable with modern Design Systems and the latest design tools (Sketch, Invision, Zeplin)
      • You have a humble attitude towards providing and receiving insightful design critique in a constructive team environment
      • You’re passionate about technology innovation and keep learning about the latest and best practices in Product and Design
      • You take pride in designing simple, human-centered experiences that appeal to a broad audience.
      Experience
       
      • 5+ years experience in an individual contributor role, on a Product Design team.
      • You have demonstrated success in the hands-on interface and user experience design at a user-centric internet company.
      • Must have experience with Sketch, Sketch Libraries, Invision, and an interest in learning new tools as the market evolves.
      • Proven understanding and experience with UX strategy, user research, usability testing, interface design, interaction design, and prototyping.
      • Experience designing for mobile consumer apps and/or subscription services.
      • Proven track record in working closely with Product Managers to develop and refine product requirements, creating solutions, and getting buy-in from stakeholders.
      • Proven track record in translating high-level requirements into interaction flows and artifacts, and transforming them into beautiful, intuitive and functional designs.
      • Deep understanding of the technical capacities and differences between Web vs Mobile, and iOS vs Android.
      • An outstanding portfolio, showcasing a depth of knowledge in user experience, interaction, and visual/user interface design.
      • Experience in working and collaborating with diverse and distributed (remote) teams in a dynamic, rapid growth environment.
      • Experience in successfully launching products within a SaaS and B2C space.
       
      Bonus (but not required)
       
      • You understand or are interested in the Video creator space (i.e., YouTube, Twitch, Vimeo, etc.)
      • You have a basic understanding of web development standards (HTML, CSS)
      • You’ve worked remotely before
      Working at vidIQ
      • Competitive salary with potential team profit sharing when we hit our targets
      • An exciting multi-disciplinary team where you can grow and learn at a fast pace
      • Yearly team retreat where we have fun while working on the big picture together
      • A remote flexible work environment
    • 2 months ago
      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries. We are looking for a Sr. Product Manager to drive the success of our Cloud products. Elastic Cloud is our hosted Elasticsearch and Kibana service and is the fastest growing product of Elastic and we need your help in making it even better and bringing it to its fullest potential. If you're technical, have experience with developer-targeted product and are looking to join and dynamic and growing team, this job is for you!

      Responsibilities:

      • Gather requirements from customers, sales and Elastic’s own operations team and help with ongoing prioritization of features
      • Define KPIs to collect and analyze. Use this data to identify trends and make recommendations on how the platform can be optimized and improved, including (but not limited to) UX, pricing, packaging and product offerings
      • Support the sales team on customer engagements and take part in sales enablement activities within Elastic
      • Provide engineering with inputs on new and existing features and make sure they’re aligned with customers needs.
      • Work with the marketing and product marketing teams on messaging, positioning and launch activities.

      Requirements:

      • Solid understanding and familiarity with cloud technologies (such as AWS, Azure, and GCP) and developer-focused products
      • Technical aptitude and attention to detail
      • Excellent spoken and written communication skills
      • 2+ years of proven track record in product management at a SaaS software company

      Preferred skills and experience:

      • BA or a higher degree in a technical field (e.g. EE, CS)
      • Experience with Open Source software and/or commercial open source companies.
      • Experience building and/or operating a SaaS product
      • Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc)

      Additional Information

      We're looking to hire team members invested in realising the goal of making real-time data exploration easy and available to anyone. As a distributed company, we believe that diversity drives our vibe! Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.
      • Competitive pay based on the work you do here and not your previous salary
      • Equity
      • Global minimum of 16 weeks of paid in full parental leave (moms & dads)
      • Generous vacation time and one week of volunteer time off
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
    • GitLab
      1 month ago
      Remote

      The VP of Product reports to our CEO. The key focus of this role is to define and execute a vision and roadmap company’s products. Also to facilitate strong collaboration between product, engineering, the CEO, and other executives. The VP of Product at GitLab will need to make sure that the company is building, shipping and supporting the right products

      Responsibilities

      • Lead a team of product directors.
      • Recruit, coach, and retain those directors.
      • Ensure all our product managers are very effective.
      • Capture the product vision.
      • Allocation of engineering effort across categories (manage, plan, create, etc.)
      • Allocation of engineering effort activities (new functionality, improve existing functionality, bugfix, security, availability, performance, technical debt.
      • Determine needed engineering headcount and organization structure.
      • Pricing tier decisions and process that sales and the wider community embrace.
      • Customers feel understood.
      • Promoting our product function.
      • Actionable information to product marketing.
      • Growth / user marketing strategy and implementation with the relevant product manager.
      • Data strategy to measure usage in many ways that enables customer success, in product activation, and monetization.
      • Ensure all of GitLabs features are used throughout our organization.
      • Collaborate with UX to refine feature ideas upstream from implementation.
      • Collaborate with our VP of engineering on turning ideas into shipped production features.
      • Maintain a transparent, up-to-date roadmap.
      • Deal with a high volume of suggestions from the CEO.
      • Push back on bad and untimely CEO ideas.
      • Collect competitive advantages and shortcomings in a structured way.
      • Talk to customers regularly and provide that connection to the rest of the company.
      • Be passionate about and use the product management features within GitLab like epics and portfolio management.
      • Lead the documentation manager.
      • Ensure the flow through the product is great.
      • Manage the process by which ideas are transformed into detailed requirements on a prioritized backlog.
      • Craft minimum viable changes (MVC’s) to be made iteratively to our platform.

      Requirements

      • Experience hiring and managing a multi-level team of product managers and directors.
      • Have a strong, articulate, and correct vision for the future of GitLab and current shortcomings.
      • Articulate a clear, correct, and reproducible prioritization process.
      • Enterprise software experience.
      • Developer tool or platform industry experience.
      • SaaS and self-managed (on-premises) experience.
      • Experience with hyper-growth, more than 25% QoQ.
      • Experience with growth strategy and data strategy.
      • Ability to take decisions at high velocity.
      • Able to define minimum viable changes.
      • Successful completion of a background check.
      • Screening call with a Recruiter 
      • Next, candidates will be invited to an interview with one of our Directors of Product
      • Selected candidates will meet with our Head of Product 
      • Next candidates will be invited to meet with our CEO 
      • Finally concurrent calls will be scheduled with another Director of Product and a Product Manager
      Remote-SFO
    • AIRBRAKE.IO
      1 week ago
      Are you excited about building a product that helps engineers ship better code?

      Airbrake is used by thousands of engineering teams all over the world. We help Developers, PMs and QA find and organize bugs so they can identify and fix problems quickly.
      We care deeply about our users, the Airbrake service, and especially our team. Backed by a great vision, we strive to make Airbrake a place where each of us is empowered to learn, grow and produce our best work. We’re growing fast, and looking to add top-notch developers to the team.
      Our team works remotely, and we look for the very best people, regardless of location. You can work where you live (or travel, or wherever), but of course we like to get everyone together in-person a couple times a year to build relationships and have some fun.
      We are looking for an experienced and passionate product owner who can help us continue to delight our customers. A creative thinker who can understand our customer needs and be accountable for the delivery of a great product.

      Requirements

      Who are we looking for?

      * You have at least 5 years experience of building software products
      * You have wonderful empathy with the ability to deeply understand the current and future needs of our customers
      * You have a strong understanding of SaaS developer tools, in particular Application Monitoring
      * You own problems and have the ability to drive a product forwards
      * You are innovative and aware of industry and competitor trends
      * You are a team-player with an excellent reputation from previous work
      * You have excellent communication skills in both written and verbal English
      * You understand customers, design, engineering and business, and have a the ability to balance these different needs and constraints to deliver excellent value to our customers and the business
      * You are an excellent team player with a strong empathy for your coworkers
      * You are adaptable, driven and have a desire to make great things happen
      * You love to learn, & to teach others

      What will you do?

      * You will own the product vision and ensure it aligns with the customer and business needs
      * You will develop a deep understanding of our customer needs, present and future
      * You will work with the CTO, CEO, design and development teams to help define the overall strategy and goals for our Product
      * You will collaborate closely with your team of developers and designers to to deliver these goals
      * You will take accountability for the delivery of a great product for our customers
      * You will use data and analytics to inform and justify product decisions
      * You have the confidence and experience to make clear and considered recommendations to influence decisions
      * You will teach others on the team what you know
      * Be an important part in the success of Airbrake

      What we offer

      * 100% remote work, unless you wish to work from our San Francisco headquarters
      * A competitive salary

      * Flexible working hours and a generous vacation policy 
    • 2 weeks ago
      Responsibilities

      As a Growth Product Manager you will:
      * Run high velocity growth experiments prioritizing speed of learnings to improve acquisition, activation, and monetization
      * Identify key metrics and set up and manage dashboards to measure success
      * Perform quick analyses on potential impact to support prioritization of growth experiments
      * Drive the ideation, planning, development, and launch of products and features in support of growth goals
      * Partner with product marketing to develop a go-to-market strategy and facilitate a successful and impactful product launches
      * Work with the founders to develop a monetization philosophy
      * Research, analyze, and define a pricing strategy that leads to new growth for all Webflow products

      Requirements

      * 4+ years experience in a product management role within a SaaS or software company
      * Experience running growth experiments in a scrappy, high velocity environment
      * Deep understanding of growth loops, funnel metrics, and consumer SaaS business models
      * Demonstrated experience to work cross-functionally and be accountable for delivering results in uncertain or ambiguous environments
      * Experience with web design, web publishing, or related industries
      * Experience leading the development and adoption of widely used products
      * Great technical decision-making -- you know a bad technical path when you see one, and can push back when appropriate
      * Proficiency in analytical tools (comfortable in SQL, Excel, Tableau)
      * Ability to determine product prioritization and manage trade-offs by synthesizing customer information while collaborating with internal stakeholders
      * Experience in defining a company’s growth objectives, and driving key product-driven growth tactics
      * Bonus: experience running monetization, pricing, and packaging efforts for SaaS businesses 
  • All others (6)

    • We are looking for a qualified Sales Operations Administrator to maintain Mixmax’s sales processes in order to better track and enable Mixmax’s rapid growth. The ideal candidate would be familiar with sales and marketing tools, especially those within the Salesforce ecosystem and highly Salesforce proficient. This candidate can be remote or located at the San Francisco HQ.

      As a Sales Ops Admin, you would be working with the latest and greatest sales methodologies and systems that are shaping the ever changing world of SaaS sales. By working at Mixmax, you will be at the forefront of this change as you will have input into the product itself while the sales team continues to sell through the Mixmax platform.

      You will also be working with some of the brightest minds in the industry, giving yourself a chance to grow in an exciting career path, potentially as a thought leader.

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      What will I be doing?

      • Create and maintain reports for various business functions inside of Salesforce
      • Salesforce maintenance and optimization through the creation of workflows, process builders, and other customization
      • Analyzing revenue and marketing data in order to continually improve various processes, thereby growing overall revenue
      • Using Mixmax to develop workflows for customer facing teams

      What skills do I need?

      • 1+ years of SaaS sales operations experience, 2+ years of SaaS sales experience, or Salesforce ADM 201 Certificate in lieu of SaaS sales or sales operations experience
      • Powerful analytical skills - read and interpret revenue and marketing data and the story behind each data point
      • Entrepreneurial mindset - take intelligent risks, implement new strategies and continuously improve process
      • Organized project management skills
      • Working knowledge of Salesforce Process Builder, Workflows, Dataloader and other core functionalities of Salesforce
      • Intermediate Excel proficiency  
      • Strong written and verbal communication skills

      What’s nice to have?

      • Salesforce Admin 301 Certification
      • Admin knowledge in various sales acceleration tools, marketing CRMs, CPQs, and other systems within the Salesforce ecosystem
      • Experience in BI tools such as Atrium, Profitwell, and InsightSquared
    • GitLab (remote, North America)
      4 days ago
      remote, North America

      At GitLab, we are fundamentally changing the way our customers get their software to market by putting the entire DevOps lifecycle into a single application. With over 100,000 organizations using the product GitLab is one of the fastest growing companies in technology. Our customer success teams are responsible for ensuring that our customers are wildly successful in achieving their business outcomes with the GitLab product as they move to truly modern DevOps. A complete long-term engagement of planning, strategy, coaching, services and relationship building ensures our customers exceed their goals and digitally transform. We know that our customers trust GitLab to take their ideas all the way from plan to shipped product in production and we don’t take that responsibility lightly. We have an incredible existing, and rapidly growing, customer base, with a passionate, supportive open-source community and incredibly talented teams located in 40 countries focused on supporting them.

      The Sales Commissions Manager leads and manages GitLab's field sales commissions programs globally. This requires collaboration with cross-functional departments and leveraging systems for all related business processes in a fast-paced distributed environment. This requires someone to be extremely well organized, analytical and detailed-oriented, with a solid knowledge of Sales Incentive Compensation best practices and related operational execution to help drive innovative solutions and optimize field effectiveness. In particular be an expert administrator with Xactly and have managed all aspects of end-to-end commissions processes. The Sales Commissions Manager supports the vision of Gitlab’s sales leadership team and reports to our Sr. Manager, Sales Strategy.

      Responsibilities

      • Own worldwide field sales commissions calculations, reporting, policies and provide first-tier support for all end-user technical or commission inquiries
      • Partner with various functions such as Sales Operations, People Operations and Finance to establish best practices, as well as drive on-going process refinement to improve the efficiency and accuracy of sales commissions methodology, calculations and reporting
      • Provides high quality, timely responses to the field sales and sales management and communicates complex logic and analysis in a manner that is consumable
      • Ownership of commissions systems process and infrastructure, along with project manage implementation of any changes
      • Participate as a key member of the Sales Incentive team and provide guidance on global design, delivery of deployed plans, governance, controls, metrics and best practices
      • Research compensation issues, disputes, appeals and provide analysis to facilitate resolution.
      • Responsible for timely and accurate preparation of monthly accruals, deferrals, reconciliations and provide fluctuation analysis for commissions accounting
      • Train Field Sales new hires on compensation plans and system
      • Maintain data integrity within Xactly, Salesforce.com and other related systems
      • Assist external audit firm on commission related matters for quarterly reviews and annual audits and ad hoc requests
      • Ensure compliance with SOX for compensation documents, processes, programs and policies

      Requirements

      • BA/BS degree in accounting, finance, economics or other quantitative fields preferred
      • 5+ years relevant experience and a solid understanding of sales incentive programs, processes and procedures  
      • Advanced analytical and modeling skills with the ability to interpret and analyze data
      • Ability to partner, collaborate and influence across functional areas (e.g. Finance, People Operations and Sales) and support multiple business partners
      • Excellent problem solving, project management, interpersonal and organizational skills
      • Deep SFDC, Xactly expertise and knowledge of typical enterprise SaaS tools
      • SaaS and B2B experience preferred
      • Interest in GitLab, and open source software
      • You share our values, and work in accordance with those values.

      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

       

      Additional details about our process can be found on our hiring page.

      Remote-AUS
    • Automattic
      1 week ago

      Financial Analyst

      At Automattic, we are the people behind WordPress.com, WooCommerce, and Jetpack. We believe in making the web a better place. We’re a distributed company with 800+ Automatticians in 65+ countries speaking 75+ languages. Our shared goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world.

      On Automattic’s finance team, we spend every single day helping our company make better decisions. We build business analytics that make complex things simple. We create and share insight into Automattic’s worldwide operations by deeply analyzing our metrics to understand the drivers. We collaborate across the company to improve performance. We do deals, including global M&A and financings.

      We’d love to hear from you if:

        • You are passionate about and experienced with lean, fast-growing, dynamic technology companies.
        • You are fluent in the financial and operating metrics of software as a service (SaaS) or other subscription businesses.
        • You are meticulous and able to master a vast amount of details then build on that foundation to provide strategic insights and advice.
        • You are highly motivated to learn new things and improve your skills.
        • You have excellent verbal and written skills in English.
        • Bonus points: You are comfortable working with large datasets and SQL.
        • Double bonus points: You’re familiar with tools like Host Analytics or Adaptive Insights.

      If you have experience with WordPress, software development, coding, open source, or other relevant areas, don’t forget to mention it. Like all positions at Automattic, you’ll work remotely, and can be based wherever you live.

      We’re serious about growing diversity in the tech industry. We want to build Automattic as an environment where people love their work and show respect and empathy to those with whom we interact. Diversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, disabilities and abilities, relationship status, veteran status, and age. To work on diversity means that we welcome these differences, and strive to increase the visibility of traditionally underrepresented groups. Read more about our dedication to diversity and inclusion.

      How to Apply

      Does this sound interesting? If yes, please send a short email to jobs @ this domain telling us about yourself and attach a résumé as a PDF. Let us know what you can contribute to the team. Include the title of the position you’re applying for and your name in the subject.

      Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. If you apply for multiple positions or send multiple emails there will be one reply.

      If you’re reading this on a site other than automattic.com please ensure you visit automattic.com/work-with-us for the latest details on applying.

      To increase your chances of standing out, please answer the following:

      • In one sentence, how would you describe Automattic’s business model to someone who isn’t familiar with the company?
      • What is your favorite SaaS metric for a business like WordPress.com?
      • Tell us about an analysis problem you enjoyed working on recently. Why did you like it?

      All Jobs Require

      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
    • Elastic (US timezone)
      1 week ago
      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.
      With solutions like Site Search, App Search and Enterprise Search, the Swiftype team at Elastic focuses on bringing the power of the Elastic Stack and open source projects to businesses and teams of all sizes, focusing on powerful search features in a packaged, turn-key experience that can be brought to market rapidly.
      We are looking for a (Senior) Product Manager to focus on the Swiftype suite of Search Solutions within Elastic. We are open to 2 different levels here: 1) A Software Engineer (preferably front-end) who is interested in shifting or has recently shifted to Product Management. 2) A tenured Product Manager ready to advance to the senior level. Please note that this position needs to currently be based in USA time zones.
      The Swiftype product suite is focused primarily on search use cases — from consumer-facing Site Search (e.g. the search bar the helps you find products on an ecommerce website) to internal employee-facing Enterprise search (e.g. search over internal company data that helps you find what you need to get your job done.) In this role, you will be responsible for gathering meaningful market data trends, customer feedback, and application usage data points.
      If you are passionate about search, and have an eye for taking complex technical problems and crafting elegant product experiences that mask away complexity, then this job is for you!

      What You Will Be Doing:

      You will work together with the Swiftype Product Management team, engineering, and other internal stakeholders to position and grow the Swiftype suite of products.
      You will capture market data, customer feedback, customer usage data, and other key information to develop product insights and help drive the product roadmap.
      In addition, you will:
      * Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
      * Independently measure product KPIs, which will drive process improvements and future product features
      * Understand and remedy customer needs by interacting directly with customers, reading and understanding support tickets, and listening for valuable feedback
      * Support product marketing to craft customer focused messaging and content

      What You Bring Along:

      You have 1-3+ years in product management and have a deep understanding of SaaS and IaaS domains. In fact, your experience is with developer-focused SaaS products (mandatory).
      In addition, you have:
      * Bachelor’s degree in a technical field (e.g. CS, CSE, EE) or relevant work experience in software development (mandatory)
      * A deep understanding of HTML, CSS, and JavaScript--how they work and what's possible (mandatory)
      * Ability to understand customer needs, build customer value and highlight competitive differentiation through packaging and pricing
      * Experience crafting high quality sales and customer-facing content including presentations and web copy as well as guiding the product marketing team to create content
      * Excellent spoken and written communication skills
      * Experience working with user tracking and web marketing tools (Mixpanel, VWO, Intercom, GA, Heatmaps)
      * Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc)
      * Experience working in a distributed organization

      Additional Information:

      * Competitive pay based on the work you do here and not your previous salary
      * Equity
      * Global minimum of 16 weeks of paid parental leave (moms & dads)
      * Generous vacation time and one week of volunteer time off
      * An environment in which you can balance great work with a great life

      * Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. 
    • Redox (USA)
      Today
      At Redox, we are building the ubiquitous platform for healthcare data exchange, used by today’s most innovative healthcare technology vendors and the nation’s leading healthcare organizations. Our purpose is to reduce the friction of technology adoption in healthcare.

      As Director of Finance at Redox, you will play a critical role in accelerating the growth of our network. You will be the leader responsible for building and scaling the finance and accounting function at Redox.

      Responsibilities:

      * Develop our in-house finance and accounting function/team.
      * Oversee all finance and accounting related activities for Redox including developing and monitoring progress against Annual Operating Plan, financial statement preparation, and financial planning/analysis.
      * Work directly with VP of Finance/Ops to establish the finance and accounting strategic vision, objectives, policies and procedures in support of the overall strategic plan
      * Responsible for financial analysis, identification of month-end financial drivers, and forecasting including working with Sales leadership to develop accurate forecasting models based on pricing in various markets
      * Perform alternative business models, and stress test sales assumptions.
      * Perform financial impact analysis for new contracts and support negotiations
      * Review monthly performance and financial results of the business unit and provide recommendations to senior management
      * Establish finance and accounting strategic vision, objectives, policies and procedures in support of the overall strategic plan
      * Oversee and validate pricing and cost models and lead initiatives to identify inefficiencies and areas of development and improvement
      * Direct business analytical needs and coordinate reporting strategy

      Skills and Experience Required:

      * 5+ years in a high-level finance role
      * Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff.
      * Strong understanding of subscription-based business models, and Software as a Service (SaaS) solutions.
      * Experience working or partnering with high growth start up or mid size growth companies, or VC environment.
      * Experience working closely with the sales organization leadership
      * Experience with software pricing and related accounting issues, including internally developed software and revenue recognition preferred.
      * Bachelor's degree in Finance, Accounting, Economics, Business Administration or related field. Master's degree preferred.
      * CPA or MBA preferred, but not required.

      The ideal will candidate will:

      * Add strategic value
      * Have experience as a high growth startup within SaaS Finance
      * Bonus points if that SaaS company was a network or marketplace business
      * Have experience building a team
      * Be highly creative, AND analytical

      If this sounds like an interesting challenge, a fit for your background, and you have a passion for building the finance organization, please submit your resume today! 
    • mailparser.io (US timezone)
      4 days ago

      Mailparser and Docparser are growing! To continue delivering a first class experience to our customers, we are hiring an experienced Customer Success Specialist.

      The role we are hiring for includes a broad variety of Customer Success related responsibilities, such as answering to support emails, getting on the phone with current and prospective clients, advising customers on how to best set up our software, doing product demos, and more.

      We are a fully remote team, but you don’t need to be based in the US. You need to be willing to work during US business hours. Extra consideration will be paid to talent in Europe that can service our clients in multiple time zones. We have customers in a lot of places ;) Our current team is spread across Central, Eastern (USA) and the Central Europe time zone.

      This is a part-time role (20 hours per week) with potential for full time growth.

      About Mailparser and Docparser

      Mailparser is the market leader in email parsing with thousands of customers around the globe. Mailparser makes it easy to extract data from recurring emails, such a contact inquiries, purchased leads, and much more.


      Docparser is a document processing and workflow automation solution trusted by hundreds of customers around the globe. Docparser customers range from small startups to Fortune500 companies who want to automate document based workflows. Docparser can be used to extract data from various types of documents, such as invoices, purchase orders, delivery notes, etc.


      With both products, we save clients time & money by replacing tedious manual data entry tasks with a fully automated solution.


      Responsibilities

      * Front-line technical support via email

      * Calling prospective customers who requested to be called back

      * Doing live demos of our products for higher tier prospects

      * Maintaining and extending our support documentation

      * Effectively communicate the opportunity our products provide and why clients should want to have our parser software(s) embedded in their daily operations


      Required Experience / Skills

      * Experience in a customer-facing customer success or account management

      * Decent technical understanding on how the web and cloud based applications work

      * English Native or Bilingual (Written and Spoken)

      * Strong interpersonal skills and experience building strong internal and external relationships

      * Available during US business hours

      * Reliable Internet connection – 10/mbps dedicated line (minimum)

      * Curiosity and willingness to learn

      * SaaS experience is a benefit


      How To Apply For This Position

      Please email us at [email protected] with your CV, cover letter and desired hourly rate. Please add “Customer Success Specialist” in the email subject line. Please ensure your CV & Cover letter are shared on Google Drive with a link we can access. If all of these considerations are not followed, we will have to omit you from consideration. Details are very important in this role.