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  • Software Dev (12)

    • sketchdeck (US)
      4 weeks ago
      Work remotely or from their office in San Jose, CA! 
      • Company: SketchDeck
      • Industry: Graphic Design / Software
      • Title: Senior Full Stack Engineer
      • Base salary range: $100k to $150k depending on experience and location
      • Location: Remote or San Jose, CA
      • Reports to: Head of Engineering
      • Direct reports: None
      • Type: Full-time. W-2 or 1099
      • Equity plans for the right candidates!

      Responsibilities
      • Plan, implement, test, and ship new features
      • Troubleshoot and resolve bugs
      • Architect and deploy new infrastructure
      • Investigate performance issues and execute optimizations
      • Keep abreast of latest technologies that may be useful
      • Collaboratively analyze new technology proposals

       Travel 
      • 5-10% 

      Requirements
      • 5+ years of experience building complex web applications
      • Strong proficiency in JavaScript, JavaScript Frameworks, CSS/SCSS, HTML, and SQL
      • Solid understanding of object-oriented programming
      • Familiarity with concepts of MVC, Mocking, ORM, and RESTful
      • Understanding of design principles behind a scalable application
      • A desire to reduce operational overhead wherever possible
      • Implementation of automated testing platforms and unit tests
      • Proficiency in Git and GitHub
      • Familiarity with AWS and its various tools
      • Familiarity with continuous integration

      Preferred
      • Experience with document store database  
      • Experience with Node.js 
      • Experience with Angular 
      • Experience with Coffeescript, Google Firebase, Amazon SQS, Algolia, Periscope Data
      • Prior startup / small company experience
      • Prior experience working for a Marketing or Graphic Design company
      • MBA
      • 8+ years of experience

      Benefits
      • Competitive startup salary
      • Generous Benefits Package and Healthcare Coverage
      • Computer hardware of your choice
      • Annual retreat
      • Supportive, egoless culture
    • Heetch is a mobility app with a simple mission: we want people to enjoy going out.
      Every night and every day, our drivers are doing their best to make their rides unforgettable and friendly!
      We are focused on young people's expectations and are competing within a fast-paced market.
       
      The service was launched in Paris on September 2013 and has been growing since then, with thousands of rides every night in France, Belgium and Morocco.
      With more than 1 million users in Europe, we are proud to be one of the fastest French growing startups!
       
      Passenger @Heetch
       
      The top priority of our user-centric team is the happiness of our passengers. From the moment they decide to join us until they enter our marketplace, passengers will be using our products. And our mission is to make sure they get the stellar experience they deserve.
       
      The scope of the team includes passenger acquisition, to ensure that passengers can signup smoothly in a few seconds, and passenger account, to provide a wonderful lifecycle experience to our passengers and help them oversee their passenger account between 2 rides.
       
      Given our business scope, our team is working side-by-side with other Product teams and internal partners (Operations and Marketing teams), allowing us to build features that will empower passengers with new ways to ride.
       
      Tech Stack
       
      • Golang
      • Microservices
      • Kafka
      • Docker with Mesos & Marathon
      • Unit and functional tests are as important as the code
       
      Team Life
       
      • Work wherever you want: We’ve always been remote first but also have offices in Paris, London, Bruxelles, and Casablanca.
      • Open communication: Everything is public within the team.
      • You are not alone: We are supportive of each other and use Slack and video calls to keep in touch.
      • Promulgate Knowledge: Whether it's organizational, cultural or technical, we're eager to learn!
      • Continuous improvement: We do weekly team retrospectives and have a strong 'Speak Up' value.
       
      What do you need?
       
      • Experience with microservices in production
      • Professional experience in Go
      • Understand Ruby on Rails
      • 5 years as a software engineer
      • Ability to design performant systems for high throughput workloads
      • Awareness and understanding of technical constraints
       
      What will you do?
       
      • Own the product as a whole
      • Kill legacy piece by piece to design shiny new micro-services, mixing both technical and product requirement
      • Engineer solutions used by millions of users every single day
      • Provide new in-app signup and login experience without FB connect
      • Provide a better referral flow to our loyal passengers
      • Build a new "ride history" feature to help passengers handle their past rides
      • Increase passenger engagement through new gamified features
      • Contribute to a redesign of many passengers flows in mobile apps
      • From the inside, we’re a caring full-stack team of product managers, software engineers (iOS, Android, Backend, QA), and product designers. The team is growing up, so this is also a great opportunity to join an adventure from the beginning.
       
      Perks
       
      • Stocks
      • Paid conference attendance/travel
      • Heetch credits
      • A Spotify subscription
      • Medical care
      • Code retreats and company retreats
      • Travel budget (visit your remote co-workers and our offices)
       
      Hiring process:
       
      • Non technical interview with the Engineering Manager of your potential team (1h30)
      • Take home assignment (~5 days deadline)
      • Interview with your future teammates (1h)
      • Day on site (Paris) to meet your future stakeholders
       
      Check out our Engineering Blog and follow our twitter :)
      You can also have a look at our open-source projects and contributions here
       
      Heetch SAS is collecting your personal data (identity, contact details, academic background, professional experience and optionally a covering letter) for the processing of your application to our job offer, based on your consent.
       
      Your personal data will only be accessible to our hiring team, our co-founders, and the manager of the position you are applying to. In addition, data are stored by our processor in order to use its applications tracking system. Your data may be stored outside of the EU/EEA but are protected by appropriated safeguards.
      Your data are stored for a maximum duration of two years. If we do not reply to your application, you allow us to store your data during this term in order to potentially contact you for another position within our company or affiliates and subsidiaries.
       
      You have a right to access to your data, to rectify them, under some conditions to erase them, and to limit the processing. Also, you have a right of portability on your data. In addition, you may revoke your consent and we shall stop processing your data. Eventually, you have a right to define directives about the fate of your data if your death should occur.
      For more information about your rights, please see our privacy policy.
    • 1 month ago
      Everything we do empowers our clients to move forward.
       
      Great technology companies are built on incredible design, engineering and strategy, working in unison, operating at the very heart of an organisation and its audience.
       
      Enabling organisations to become great technology companies is our mission and our promise to our clients. We aim to leave them with the mindset, tools, skills and expertise they need to go beyond their own expectations, revolutionise their sectors, and for us to be proud of the change we create with them and their customers.
       
      About YLD
       
      “Good enough to be dangerous”
       
      During our company-wide trip to Porto, our CEO Nuno attributed YLD’s continued growth and success down to those we hire. Our employees are “good enough to be dangerous” and we believe that bringing extraordinary people together produces great results.
       
      We are a strong proponent of continuous delivery and rigorous testing practices, and we help our customers move towards modern best-practices with minimal risk.
       
      We educate, co-develop and automate, whilst passing on our expertise to our customers’ development teams in the process. It’s not just about lines of code.
       
      YLD has offices in London, Manchester, Lisbon, Porto.
       
      About The Role
       
      A YLD Developer Advocate is first and foremost an engineer, so you will need to be specialised on a particular technology. You will also have experience engaging with the community, public speaking and developer relations.
       
      Our tech conferences and meetups are built by the community, for the community. Your role will be leading the innovation of our community engagement with open-source work.
       
      We expect a Developer Advocate to work closely with the CTO and Head of Marketing to engage open source communities and tell the YLD story.
       
      This role helps keep us connected to the communities that love technology as much as we do!
       
      About You
       
      You will act as a passionate advocate within the community as well as being a vocal champion for developer interests within YLD.  
       
      You will be an engineer that loves to connect with developers - you enjoy speaking publicly about open-source technologies at conferences, meetups and sharing your knowledge through varying content forms. 
       
      You’ll bring an entrepreneurial flair,  as you will build and maintain networks with other engineers and decision-making leaders.  
       
      You possess excellent communication skills that will allow you to build clear and compelling presentations and deliver them to a variety of audiences.
       
      Your Responsibilities

      Engineering

      • Open Source work - Be active in the open source world, own open source projects that impact the community and participate in relevant open source projects by opening issues, commenting on existing issues, submitting pull requests, etc;
      • Software Development - Build tooling / extensions for the technologies we use, find ways to improve the engineers’ workflows and talk / write about it;
      • Research - Proactively seeking new technologies, building prototypes, and writing about the experience, which will inform YLD of potential new business areas  to explore;
      • Training - Be a leader and an expert in a given technology, write content that can be used in a business context for a client or internally for our engineers to help their professional growth;
      • Sales Engineering - Being able to clearly articulate the benefits of a particular technology in the context of a client engagement, provide workshops to clients and be able to prove to clients the value of using a given technology

      Marketing / Community

      • Community engagement - Work closely with the marketing team to represent YLD within our community via education such as talks or workshops at conferences and meetups, events organisation, and content creation;
      • Knowledge sharing - Lead content creation on the core YLD technologies via blogs, white papers, webinars, videos as well as exploring new channels and technologies;
      • Documentation - Work on training materials and identifying ways to document how we utilise open-source technologies;
      • Educating the internal teams - Bring back the knowledge from the industry and community events by presenting new trends and working with the team to implement new ways of working and community engagement

      Our Offer

      • 6 month pay reviews
      • 6 months fully paid maternity and paternity leave
      • £2,000 yearly allowance for training / conferences
      • £300 hardware budget
      • Minimum of 25 days holiday (excluding Public Holidays)
      • Mentorship through fortnightly 1:1s
      • Company pension
      • Private health care
      • Company Uber and AirBnb account for business travel
      • Cycle to work scheme
      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    • Motiion (USA)
      4 days ago
      Motiion is a technology and data company for the food industry. We believe in transparency, diversity, merit and fostering a culture of accountability, personal impact and career growth.
       
      As a member of the first solutions engineering team at Motiion you will have a unique opportunity to work with external clients and the development team at Motiion.  Your primary goal will be to understand the pain points of our clients and explore opportunities for how to solve them with Motiion technology.  In this role you will truly be working cross-functionally - engaging with product, engineering, business development and marketing.
       
      We have no particular requirements to seniority for this role, but you have worked as a technical solutions engineer or been a technical project manager in your past.  You have helped and assisted both external clients and internal clients and love to solve technical and non-technical challenges. You strive to find long-term solutions when you can, but can compromise when you have to.  You love getting to know new customers and learning the intricacies of their businesses. 
       

      Some signs of a great candidate:

        • Organized. Your calendar is always up to date and you’re rarely late to anything. No task you take on gets lost.
        • Deep technical understanding. This is not a programming position, but you might have been a developer at some point before you decided to be more customer focused. 
        • Patient.  Although you’re organized, you understand that our customers might not be. You know how to get people to get things done.
        • Performance recognized by your peers. Past colleagues would love to work with you again.
        • Starter and finisher. You often identify a problem, design a solution and bring it to a state of completion - alone or with collaborators. 
        • Work hard and smart. Your work ethic is unquestioned, and you know how to get things done so you can balance your work and personal life in a sustainable way.
        • Disciplined and reliable. We are a remote company and you enjoy the benefits of working remotely while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early.
        • Collaborative. You know that your team members’ perspectives will make your solutions better. Similarly, you use your strengths to make the team perform.
        • Appreciation of honest feedback. You know that the best way to learn and grow is through constructive feedback delivered kindly, but without unnecessary ambiguity. You feedback given to as an opportunity to get better and strive to do the same for others.
        • Analytical and practical mind. You strive for simple, precise solutions to complex problems. Complex solutions are only acceptable when absolutely needed.
      Why we are different
      Our main goals with Motiion are easy to explain: We want to build a company that we would like to enjoy spending the rest of our careers in, that has a positive impact on the world and that will outlast us. Achieving these goals will be challenging, but we know we can do it. Here’s why:
       
      A strong founder team
      We, the founders, have a proven track record of building successful companies from scratch. We will take all of the amazing and painful experiences of the past and apply them to create a company we all will be very proud of.
       
      Self-funded
      The founders have invested $10 million to allow us to focus on building technology and product the right way. Our eyes are on the goals of building a global technology platform. We are laser focused on customer needs, but will make product priorities based on our long-term goals, not short-term revenue.
       
      Remote-first
      We believe technology that enables remote work to be better than a corporate office setting is already here and the world of business is just about to catch up. Remote work certainly comes with drawbacks, but the strongly believe the advantages vastly outnumber the disadvantages. Speaking to dozens of experienced remote employees has shown us that the number one obstacle to building a successful remote workplace is doing it half-way by having some people be co-located and some remote. We want the same mode of collaboration for everyone and our team will be working remotely most of the time.
       
      This does not mean that you have to work from home all the time, or at all. Motiion will pay for co-working space if that’s what you prefer. We will also encourage team members that live in the same area to meet up and work together when it makes sense. We will also make sure we all meet regularly for real in-person interaction!
       
      Personal impact of collaborating individuals
      We have seen first-hand how corporate culture can devolve into empire building and reporting lines. Motiion will have great managers, but we recognize and value the skills of individual contributors. You can grow your career at Motiion doing the work you love and excel at. Your merit matters, not your title.
       
      Benefits
      We have top notch benefits, matching most of the large US tech companies, including 401k matching, excellent health insurance and a generous vacation policy.
    • 2 weeks ago
      At Doist, our mission is to inspire the workplace of the future by creating simple yet powerful productivity tools that promote a more fulfilling way to work and live. We're a multidisciplinary, fully remote team that's passionate about creating products, like Todoist and Twist, that improve people's lives. We thrive on innovating new solutions to old productivity challenges and we seek to rethink how productivity tools are made. When you become a Doister, you’re not only joining a global, remote-first company, but a team of 60+ people who value:
      • Feeling empowered to achieve their ambitions
      • Inclusivity, open-mindedness, and diversity
      • The wellbeing of their teammates and the people around them
      • Making long-term, high-impact decisions, even if they’re harder
      We invite you to visit our blog to learn more about us, our values, and how we work. Your role As a web developer at Doist, you'll be the technical lead on some of the company's key projects, working closely with the marketing, design, front-end and back-end development teams every step of the way from strategy, planning, and design to implementation, testing, and optimization. This role is for a self-starter who's excited to build and maintain internal projects from end to end, optimize existing channels and explore new possibilities for engaging and growing our different communities.

      Requirements

      About you:
      • You have 3+ years of experience in web development.
      • You have a solid foundation of front-end development fundamentals (HTML5/CSS3/ES6) and enjoy turning design specs into pixel perfect UIs.
      • You're proficient in responsive design, smooth web animations, and email development.
      • You have experience working with back-end stacks and database systems. You're comfortable building simple web services from scratch.
      • You have experience with analytics and A/B testing tools and workflows. You're able to analyze data as part of your process to inform further optimization.
      • You sweat the details, but also know when to move on. You have a knack for developing reusable processes and frameworks that shorten implementation time and ensure quality.
      • You don't wait around for someone to tell you what to do, and you wouldn't want to anyway. You have ideas for how to improve and expand efforts and are proactive enough to see those ideas through to implementation.
      • Bonus points if you have technical SEO experience.

      Benefits

      We're bootstrapped, profitable, and committed to building a sustainable company that will grow for decades to come. We've built a benefits package that invests in our employee's long-term personal and professional growth and well-being. Here's a sample of what that includes:
      • Work-Life balance. That means 8 hours of work, 5 days each week (for a total of 40 hours) because the time you spend outside of work is just as important as the time you spend working.
      • Flexible schedule and location. This is a fully remote position, so you can work from wherever you please and on a schedule that works best for you. All you need is a computer and access to a stable internet connection (which we sponsor!).
      • Generous paid vacation. 40 days of paid time off to use however you like (vacation, national holidays, etc.).  
      • Paid parental leave. 18 weeks of paid maternity leave and 5 weeks of paid paternity/adoption leave.
      • Education stipend. You'll have a monthly budget to buy books, courses, and other resources you need to continue learning and developing.
      • Competitive compensation.
      • And much more!
    • 1 month ago
      Bear Group is a leading web development firm based in Seattle looking for an experienced backend web developer to join our team. You will have the opportunity to work with leading companies and marketing teams to develop complex sites and integrations between systems.
       
      We are a fully distributed team that primarily builds in PHP on the Magento and Drupal platforms for ecommerce and content management sites. Since we are fully remote, you can work from anywhere! We do require at least 4 hours of working time overlap with the Pacific time zone work day where most of our clients are located. As a highly client focused organization, you will occasionally need to meet according to their schedule. This typically falls between 10 and 5 Pacific time, and we strive to give you plenty of time to focus on development.
       
      Working with a variety of clients, we fluidly form groups including a Technical Project Manager, a Quality Analyst, and one or more developers to complete sprints of work. The type of work depends on the client, but often includes:
      • Developing client web sites using Drupal and Magento Commerce
      • Focus on front-end development: HTML/CSS/Javascript coding, with Twig and PHP at template level
      • Balancing workload across many projects simultaneously
      • Quality assurance and testing across projects
      • Collaborating cross-functionally and with a diverse group of clients
      • Working with business development to assess and price new client projects
       
      You will need to be self-motivating and able to work independently most of the time, but we have a friendly and capable team to collaborate with when you encounter obstacles. You’ll need to have a minimum of 3-5 years of related work experience, a BA/BS degree, and experience with Drupal, Magento or similar open source frameworks. You’ll also need to be visually oriented with experience in Sketch or Photoshop and a good understanding of content organization and concepts within information architecture. Experience in client-service environments is a must and you’ll need to be professional and client service oriented; positive and proactive; able to react swiftly to meet client expectations.
       
      Since the technology world is constantly evolving, you’ll be expected to keep up with the current technologies and practices. To help with this, we provide an annual education stipend that can be used for attending relevant conferences or continued education courses.
       
      During your first week you will work closely with one or our senior developers to set up your new system and familiarize with our processes and tools. The system will be either Mac, Linux, or Windows to your preference, and we use Docker containers for a consistent development server stack. Other tools you will use include:
      • Git for source control
      • Bitbucket for Git repositories
      • Jira for project management
      • Confluence for documentation
      • Slack for communication.
      As you get your feet under you we will introduce some project work, again in collaboration with a senior developer on a sprint they are currently working on. Ultimately our developers work independently on your own tickets and sprints.
       
      In addition to competitive pay, a new computer, insurance, and 401k match, you’ll also receive:
      • 3 Weeks PTO plus approximately 10 vacation days annually
      • $1500 annual education stipend
      • Software stipend for the tools that you prefer to do the job
      To learn more about the company, visit www.beargroup.com
       
      We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
    • Healthprize
      1 week ago

      The Role

      We are looking for self-motivated engineers to join our distributed team working remotely or from our offices in Manhattan & help take our platform to the next level. At HealthPrize, Frontend Engineers have a deep understanding of progressive web application fundamentals and a passion for creating innovative web solutions that impact patients worldwide. They consistently deliver large features that provide significant value to our customers. They collaborate well with others, seek input from teammates, and provide detailed code reviews.

      We develop our front ends with React & Redux (using TypeScript) and will prefer candidates with demonstrated mastery of those, but the technologies you are familiar with are less important to us than your ability to demonstrate practical experience of web application development in its many forms. We want to see what you’ve done and we want you to tell us why you are proud of it..

      As a successful candidate, you:

      • Love to deliver useful software and respond to feedback from the people who use it
      • Have strong experience as a professional developer working with a distributed team
      • Are passionate about shipping code that is scalable, maintainable and well-tested
      • Are fluent in Javascript and opinionated about user experiences
      • Can successfully communicate with internal and external stakeholders to resolve operational concerns & customer issues
      • Are not dogmatic in your technology choices, but have the passion and knowledge to engage in debates about various tooling and technologies
      • Have experience designing, implementing, and maintaining response web application front-ends 
      • You care deeply about usability and are committed to providing our users with the very best experience possible

      About HealthPrize

      HealthPrize Technologies is the pioneer in the use of gamification, behavioral economics, and consumer marketing concepts to engage and motivate patients. Programs developed on our platform are used by life science companies to inspire brand loyalty, improve health literacy, and maximize medication adherence.

      Many companies say they are entrepreneurial, but we really are, and are looking for people who are ready to contribute and make an immediate impact. We are in the midst of an exciting period of growth as we expand the number of programs developed on our platform and are seeking smart, hard-working, and self-directed individuals who can thrive in a fast-paced and collaborative environment.

      While we are focused on solving serious health problems, we don’t take ourselves too seriously. If you like to work hard and have fun doing it, you’ll fit right in.

    • 1 month ago
      At Elastic, we have a simple goal: to pursue the world's data problems with products that delight and inspire. We help people around the globe do extraordinary things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. Founded in 2012 by the people behind the Elasticsearch, Kibana, Logstash, and Beats open source projects, we believe that diversity drives our vibe. We unite employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries. As a product designer on the Swiftype team, you'll be involved in many aspects of the product development process, from concept to prototyping to marketing. We are looking for a self-motivated and inventive individual with strong product, interaction, and visual design skills. What you'll be doing:
      • You will provide product designs, prototypes, and UX flows.
      • You will collaborate with engineers to ensure high-quality implementation and user experience.
      • You will build and curate our design system in both Sketch/Figma and code.
      • You will create iconography and illustration as needed in your designs.
      What you bring along:
      • 5+ years of design experience working on sophisticated, complex web applications or SaaS products.
      • A portfolio of products and experiences that you’ve helped launch into the real world.
      • Experience with modern design tools, like Figma and Sketch.
      • Ability to think about and design at both a systems-level and feature-level.
      • A passion for designing end-to-end user experiences.
      • Ability to clearly articulate design decisions and understand trade-offs.
      • Skills to lead your projects and coordinate with the rest of the team.
      Bonus Skills:
      • The ability to build what you design in HTML, JS and CSS (we use Sass).
      • Experience leading user research and testing.
      • Experience working with and developing design systems.
      • Familiarity with JS frameworks like React or Angular.
      • A love for animation. Familiarity with tools like Principle, Framer or CSS animations is a big advantage.
      • Experience building accessible designs.
      Additional Information: We're looking to hire team members invested in realizing the goal of making real-time data exploration easy and available to anyone. As a distributed company, we believe that diversity drives our vibe! Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.
      • Competitive pay based on the work you do here and not your previous salary
      • Equity
      • Global minimum of 16 weeks of paid parental leave (moms & dads)
      • Generous vacation time and one week of volunteer time off
      • An environment in which you can balance great work with a great life
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
    • 2 months ago
      ConvertKit is on a mission to help creators earn $1B using our SaaS email marketing platform. We are 100% independent, 100% remote and are growing rapidly. We are proud to have built a product that our customers love, and we're looking to grow our engineering team by hiring more Rails engineers.
       
      About the team
      The engineers at ConvertKit are smart, highly motivated and highly productive developers who care greatly about the craft of coding. We champion learning, bettering ourselves, and teaching to the rest of the team.
       
      About ConvertKit
      • We are a fully remote company, scattered across 8 states and 4 countries.
      • Bootstrapped, profitable, and growing quicklyReached #72 on the Inc 5000 fastest growing companies list.
      • We put a high emphasis on work / life balance, and we value and strive for 40 hour work weeks. There aren't set hours, but there's a lot to get done!
      • Every team member is committed to our mission, vision and values. Our mission is not your standard mailed-in variety; We exist solely to help creators earn a living from their craft, and we take that very seriously.
       
      About the role
      You'll be part of our awesome engineering team, helping to build our product. We primarily use Rails, Mysql, Redis and Sidekiq to get the job done. We're facing real (fun) scaling challenges because of our incredible growth. Ideally, you've been there, done that before.
      We're also looking for someone who cares deeply about writing clean, maintainable, well-tested code, and generally tends to leave code in a better state than when you encounter it.
       
      About you
       
      You’re a perfect fit for this role if you’ve got experience developing software, love pragmatic OO design for its long-term cost benefits, and testing. Clean code is not just a phrase for you. Given our high rate of growth, you'll need to have strong knowledge of scaling Rails applications up.
       
      We're a 100% remote company, so you should be autonomous, self-driven, and remote-disciplined.
    • CircleCI (US / Canada)
      1 month ago

      CircleCI is looking for a front end development focused software engineer to help us build the rich web experiences that power our platform. You will work closely with product, design, and your engineering teammates to help engage with CircleCI’s users across our variety of web applications and marketing sites. To thrive in this role, you are someone who works well with distributed teams and sees collaboration as the key to success.


      You have a passion for learning and working with a variety of front end web technologies across web applications and marketing efforts. Here are a few things you’ll get to do in this role: Work closely with product and design to brainstorm effective ways to engage with CircleCI’s users.

      Help implement the direction of the UI and UX of our web applications and marketing efforts. Collaborate, grow with, and learn from your engineering teammates through planning, pairing, testing, and delivery of the features you build. Work within your team to foster a culture of priority-setting and urgency in alignment with organizational strategy.

      About you

      We’re looking for someone who enjoys collaboration, is curious and interested in learning, brings strong communication and teamwork skills, and helps others grow by sharing their expertise and encouraging best practices.

      If this sounds like you, here are some additional qualities we’re looking for: Practical experience working with modern front-end web technologies. Articulate UI and UX opinions. An eye for detail when implementing complex UI designs. A deep appreciation and understanding of the value of testing. A desire to learn how the work you do provides value to our users. The ability to break down tasks to ensure they’re appropriately sized, and the ability to estimate the effort required to complete.

      Working remotely at CircleCI We’re a distributed company with teammates across the world. For this role, we can support you working remotely anywhere in the United States or Canada. CircleCI Engineering Competency Matrix This role equals level E2 on our Engineering Competency Matrix, our internal career growth system for engineers. 


      About CircleCI

      CircleCI is the best platform for software teams looking to rapidly build quality projects, at scale. Our intelligent continuous integration and delivery tools are simple yet powerful. Our aim is to provide the wisdom of a connected development ecosystem to every team member making technology decisions. We run 12M+ builds a month on our platform for companies like Spotify, Kickstarter, Sony, and Coinbase.


       

    • EmailOctopus
      3 days ago

      We’re looking for talented developers who want to be part of a young company in an exciting time of growth, and to help make EmailOctopus the preferred email platform for millions of users worldwide.

      About EmailOctopus

      Set up by two brothers in London in 2014, we’re a bootstrapped (and profitable!) startup with big ambitions to disrupt the email marketing industry. To date, our customers have sent over 3.5 billion emails and saved in excess of $100,000. Over the next few years, we’re looking to improve our platform, expand our feature set and significantly grow our customer base.

      We’re a friendly, personal team and we pride ourselves on delivering outstanding service to our users just as much as we do in building an amazing product. We’re a fully remote business, with the team spread across London, Manchester and Vancouver.

      The role

      As a developer at EmailOctopus, you’ll be helping maintain our existing platform as well as supporting our biggest project yet: switching from AWS-supported platform to a fully independent email service provider. Your skills will help us ensure that our platform is robust, tested and set up to succeed at scale, so we can keep reliably delivering billions of emails on behalf of our users.

      Your skills and experience

      We’re looking for developers who are quick to adapt to new technologies. You will have some or all of the skills below, but an appetite to learn is most valuable.


      * Strong experience in PHP and its web frameworks, such as Symfony/Laravel

      * Familiar with AWS and sysadmin

      * Experience in Redis/MySQL/BigQuery

      * Experience with Python

      * Comfortable with version control

      * Interested in developing highly scalable and robust web applications

      * Passionate about writing clean and maintainable code

      * Workable frontend/UX skills


      Benefits


      * Work from anywhere

      * The opportunity to be part of a small, growing team who will support you in your future career

      * Flexible working hours

      * £500 yearly learning budget

      * Free yoga

    • Aha! (North America)
      1 week ago
      Are you an Engineer looking to revolutionize the way people roadmap and launch products that customers love? Do you want to create something that will change the way people think about innovation, and work with cutting-edge visualization, collaboration, and social ideation technologies at the same time? We are looking for highly ambitious engineers who want to work on major aspects of the Aha! product — from the back-end through to the end user experience. If this is you, we want to hear from you!

      As a Senior Rails Engineer at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough marketing programs.

      We are looking for someone who:

      * Is experienced in Ruby-on-Rails
      * Has worked on key functionality for a cloud-based product
      * Has a computer science degree or demonstrated experience solving challenging CS problems
      * Wants to work on a major aspect of product functionality from back-end algorithms through to the user interface
      * Wants to be great and work in a fast-moving, online environment where the end-user is key

      We are committed to being great, and we want someone who:

      * Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks
      * Has a "get it done" attitude and a background of delivering superb work again and again
      * Is seeking a career-defining opportunity and a proven, results-oriented team that has sold multiple software companies

      We are building a distributed team, and you can work from anywhere in North America for this role. We offer generous salary, equity, benefits, and a profit-sharing program.
  • Customer Support (8)


    • Nightwatch.io
       is looking for one more agile, internet-savvy, and empathetic customer support hero to join our close-knit remote team and help us to provide the best customer service.

      If you are a creative person who enjoys freedom, new technologies, and solving problems; and if you are a positive-oriented thinker who does not fit the traditional internet company structure, this job might be the right fit for you. We are not looking for someone who regularly switches companies, or who is only looking for a huge wage. Our mission is to develop a strong team that shares our values of personal growth, education, compassion and true friendship.

      Collectively, we want to bring forward-thinking and innovative solutions to the world. We are a bootstrapped company that believes the future belongs to smaller companies that don’t subscribe to the 9-to-5 corpo way of doing things. We believe that the Silicon Valley era is over, and we are building a business which allows us to enjoy the freedom of working remotely where each of us has the autonomy and flexibility to have a high impact on the world with our work.

      Our mission is creating forward-thinking SEO tracking tools that help our users scale their online businesses, so familiarity with the world of SEO and internet marketing software is a must.

      We're offering a remote position and a flexible work schedule (part-time or full-time). We are communicating regularly: via Slack throughout the day and team calls weekly.

      Requirements:

      • 4+ Years experience with customer support
      • Internet-savvy and SEO-savvy: you should know what the heck is VPN, SERP, and DA and how they work  —  and most importantly, to be able to explain it to a new user
      • Experience with customer support in SaaS or at IT companies is a huge plus
      • Extraordinary communication skills and English at the level of a native speaker
      • Strong problem-solving skills
      • Empathy — you will be the users’ main advocate, guide, and advisor
      • Initiative, proactivity, positive attitude, and creative thinking is a must. Do challenges motivate you to think out of the box and find a better solution? You’re our guy/girl!

      What it is going to look like:

      • Going through incoming emails and chat conversations and making our customers happy
      • Answering our users’ questions and helping them to get the most of Nightwatch
      • Working daily with your customer support team to discuss the progress and feedback via chat and calls

      Interested? Apply now! Write us why you'd like to join, what you have achieved so far, and how the work you’ve done looks like.

    • 2 months ago
      TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is is to make eCommerce easier for everyone. 
       
      OUR CORE VALUES
      • We do the right thing for our customers.
      • We're a team, built on trust.
      • We're proud to be remote.
      • We're in control of our own destiny.
      TaxJar’s remote-only team of almost 60 people is growing fast. We’re currently looking for a Plus Customer Success Specialist who wants to make a difference on a growing, experienced team of entrepreneurs.
       
      TaxJar offers a mid-market/enterprise version of our offering that we call TaxJar Plus. It's the same, great solution we provide to more than 15,000 customers but with additional features and white-glove support that larger merchants need.
       
      We are looking for a someone who is fanatical about helping businesses succeed while working across other functions of the organization to ensure an exceptional customer experience from on-boarding through sales tax filing. Ensuring the happiness of our customers is everything to us.
       
      The right candidate will be someone who enjoys speaking with people, has great organizational and communication skills, and is a team player who can work well across marketing, development, sales, filing and customer success.
       
      *This is a full-time remote position based in the US only.
       
      AS A PLUS CUSTOMER SUCCESS SPECIALIST YOU WILL
      • Provide on-going support to Plus customers who have been on-boarded
      • Establish a working partnership with Plus customers
      • Enjoy spending time on calls, listening and talking to customers
      • Provide answers to basic sales tax consulting questions via phone and email (don’t worry, we’ll train you to be a sales tax pro)
      • Manage customer inquiries against the TaxJar Plus SLA
      • Spend time getting to know the customer's profile and adequately preparing prior to each engagement, be proactive
      • Track all Plus customer requests and trending issues, maintain notes for each customer proactive / future communications that will be valuable to their business needs, be thoughtful about what is most important to each individual Plus customer and how we can best support them
      • Track feedback from customer interactions to contribute to improved on-boarding experiences and product roadmap
      • Be knowledgable about the near term product roadmap and able to speak to it, establish a trusted partnership with the customer
      REQUIREMENTS
      • Committed to success from the customer’s point of view
      • Enthusiastic about teaching
      • Extremely patient...sales tax can be painful and our goal is to ease that pain :-)
      • Rapid learner who thrives in a fast-paced and demanding environment
      • Highly-skilled in written and verbal communications
      • Thoughtful around what we can commit to Plus customers so that we can deliver a great Plus experience
      • Able to explain complex concepts in easy to understand language
      • Interested in understanding the ins-and-outs of sales tax
      • Attentive to details, both in communication and in explaining how TaxJar works
      • Interested or have prior experience in eCommerce
      • Comfortable working with technology and providing technical support
      • Excellent at communicating with the team remotely (chat, video, email, etc)
      YOU'LL BE A GREAT FIT FOR OUR TEAM IF YOU
      • Only want to work remotely
      • Are a PRO at communicating and collaboration
      • Highly value working with people you like and respect
      • Are accountable
      • Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
      • Hungry to play an impactful role and not afraid to fail
      We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.
       
      BENEFITS
      • Excellent health, vision and dental benefits
      • Flexible vacation policy
      • 401k Plan
      • $1,000 in professional development credit
      • Home office stipend
      • Equity in a profitable company 
      • 2x year all-company in person retreats (fully paid for by us of course)
      • Brand new Macbook computer 
      • Mandatory Birthday holiday!
      • 12 week paid maternity/ 6 week paid paternity leave
      • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
       
      We offer all of our employees amazing benefits. Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.
       
      If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.
    • We promise you haven’t worked with anyone like us before.  We’re a Minneapolis, MN-based early-stage tech company that’s changing the way businesses do marketing, lead generation, and conversion rate optimization online.  With a growing team that works closely together, we move fast and enjoy what we do.
      As a Technical Support Specialist, you’ll have turbo-charged technical skills, think deeply about the best solutions, and want to work with a fantastic team of people.
      Come join the fun and build something great with us.

      What you’ll do:

      Your day-to-day responsibilities will shift and grow but to start with, you will:
      * Take great joy in answering questions and solving the problems of our fantastic customers
      * Know how to really listen and have empathy for the customer’s situation
      * THRIVE on going the extra mile…even when it’s not asked for
      * Help build our knowledge-base of answers to frequently asked questions
      * Stay current with our new products, features, and integrations, reinventing your problem-solving to incorporate this constant change
      * Fearlessly push to hit ticket response goals both in terms of speed and accuracy
      * Leverage resources available to you and our systems to make the team’s hard work go further than anyone thought possible

      What you’ve done:

      You have a unique combination of skills, talents, and mindset, including:
      * Pride in providing world-class support and have a positive personality to boot
      * Some Technical Support or online help desk experience
      * Are great at answering emails and support tickets, and you’re not too bashful to get on the phone to work through customers' issues in real time
      * Experienced in some (or all!) of our technology stack: WordPress, e-mail marketing apps/Email Service Providers (ex. MailChimp, ConstantContact, and AWeber) or CRM's (ex. ZenDesk or Salesforce.com)
      Who you are:

      * Support is in your DNA and you get a rush out of helping people
      * You’re looking for a place to let your inner Geek shine
      * You have a superhuman aptitude for grammar, you're a pro at spotting typos and have a flair for proper punctuation
      * You're incredibly positive and enjoy making another person's day
      * You possess technical adaptability in a constantly changing and expanding work environment
      * You often ask yourself “I wonder what will happen if…?” and aren’t afraid to test your hypotheses to see if they work (because if they don’t you’ll still learn something!)
      Finally, you know how job applicants always say they have “great attention to detail?” That’s not just a phrase with us: it’s a must-have for success. You’ll need to pick up on nuances in support tickets and tiny details in emails. If you’re not truly detail-oriented, this won’t be a great match!

      Who we are:

      Leadpages was thrilled to make #297 on the 2017 Inc. 5000 list (we were #3 in Minnesota) and to be named a Star Tribune Top Workplace for the past three years in a row! To learn more about the teams that have helped us achieve these honors, we invite you to visit our Instagram and About pages.
      We consider working for a successful early-stage tech company to be a lifestyle choice rather than a job choice.  You will work hard and face exciting challenges, but our positions come with amazing advantages and fulfillment to those who earn them.  If you bring your ‘A game’ to the table, here’s what we’ll bring:

      * Competitive pay, benefits, and equity
      * 2 (yes, two) work-from-home days per week
      * A gorgeous, bright office, conveniently located in Downtown Minneapolis
      * A fully-stocked snack bar and drink fridge to keep you fueled
      * The chance to learn from some of the best people in the business, including our fiercely compassionate leadership team
      * Career development isn’t just idle chit-chat but a tangible outcome of our robust People & Culture function In 2016, we were overjoyed to give promotions to 27% of our stellar employees.
      * Challenging and meaningful problems to solve - you will invariably make a difference and impact
      * A vibrant and devoted team, who still finds time for fun
      * Finally, no politics and no jerks

      At Leadpages, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products and a successful business.

      Sound like you?

      To apply, please submit your tailored resume (using the “Apply” or “Submit Resume” button), a link to your LinkedIn profile, and a cover letter explaining why you feel you are a fit for this position. We won’t be able to individually respond to all applicants, but if we feel you’re a strong match, someone will be in touch within 5 business days. Thanks and we look forward to hearing from you! 
    • Airtable (EST, CST, MST or PST)
      2 days ago

      Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. 

      We're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!

      Our customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.

      What you’ll do

      • Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable
      • Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.
      • Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
      • Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.
      • Anticipate customer needs and problems before they surface; develop deep customer intuition.

      Why's this job awesome? Because you'll...

      • Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters
      • Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events
      • Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible)
      • Work within a remote-friendly culture with an incredible team

      Who you are

      • Problem solving excites you!
      • Written communication is your forté; you can distill complicated topics into something clear and succinct
      • You approach every situation with high empathy
      • You believe support can transform user experience
      • You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you
      • You're willing to travel to San Francisco twice per year
      • You have 1+ years of professional experience, ideally in a fast-paced environment
      • You have experience setting up and using Airtable (personally or professionally)

      Bonus points if

      • You have experience working for a high-growth startup
      • You have a background in education
      • You’ve worked in a customer-facing role before
      • You have a consulting background or professional project management experience

      What we offer

      • Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.
      • Learning & Development: we offer a $2,000 per year stipend for your personal career development
      • Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.
      • Generous PTO, sick leave, and parental leave

      About Airtable

      Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.

      We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.

      Airtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

      Learn more about the product and signup before applying at http://airtable.com

    • Paddle (Anywhere, on EST hours)
      1 week ago

      We are looking for someone to act as a partner, consultant and advisor to our growing base of software clients. You will be working with technology companies, offering top-notch customer support and creating long term customer relationships. And above all, you will be helping real people trying to solve real business problems.

      Ideally, you have a strong sense of empathy and you care about people as much as you care about getting your work done. You also have a natural fluidity and thoughtfulness to your written and verbal communication. A good sense of humour is also always a plus.
      You will be part of a team of 5 specialists, reporting into the Success Operations Manager who will empower you to have a voice as to where your department is heading in the future. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.

      This is a remote role, you can work from anywhere in the world and you will be covering standard US hours (EST) for 5 days a week,  including all weekends. This means that you will be required to work every weekend, but you are free to choose which 3 days you want to add to that.

      What you'll do

      * You will respond to and resolve customer queries through all our channels (including email, chat, Twitter, Facebook and phone), empowering our customers to get the most out of Paddle and grow their businesses.
      * You will drive our Voice of the Customer program to advocate for our software sellers and improve Paddle by incorporating user feedback.
      * You will increase customer satisfaction and build loyalty by providing amazing, personal customer support.
      * You will help to develop our team and Paddle through sharing knowledge, creating first-class documentation, contributing to blog posts, experimenting with innovations and discussing best practices.
      * You will escalate critical support issues to the appropriate internal channels.

      We'd love to hear from you if

      * You have 1+ years in online customer support, preferably supporting a SaaS product.
      * You have worked with HTML, CSS and have used browser developer tools to investigate problems.
      * You are comfortable using API’s to diagnose and find solutions.
      * You are used to working remotely and are highly organised in communicating with teams across different time zones.
      * You are a proficient English speaker.
      * You enjoy interacting with and helping people and seek to empower and educate our customers. If there’s a roadblock, you want to smooth it away.
      * You bring solutions to the table, not just problems. (But you aren’t afraid to point out where we’re going wrong)

      It'd be great if

      * You have worked for a SaaS company, ideally offering customer support to other software companies.
      * You are comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.

      Why you'll love working at Paddle

      We are a diverse team of just over 140 people (quickly on our way to 180+) based in Shoreditch. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.
      We offer a full slate of benefits, including competitive salaries and we believe in flexible working. We value learning and will help you with your personal development where we can — from constant exposure to new challenges and annual learning stipend to regular internal and external training.

      About us

      Our mission is to help software companies succeed — enabling them to focus on creating products the world loves. Hundreds of companies rely on our e-commerce platform to sell their software products globally, as well as our powerful analytics and marketing tools to understand and grow their businesses.
      Our vision is to become the platform that all software companies use to run and grow their business. We aim to replace a fragmented ecosystem of specialised tools with a unified platform that removes the complex burden that comes with running a software business, whilst also providing unparalleled insight to help them grow faster.

      We’re early in our journey but making great progress: Deloitte Fast 50 named us the fastest growing software company in the UK (we’ve tripled revenue every year since our launch in 2012), and we’ve raised over $17m in funding from incredible investors such as Notion, BGF and Kindred. 
    • Making Things
      1 month ago
      We are looking for a passionate Customer Success Manager to drive and manage all facets of customer service and customer success.
       
      This role sits at the core of our Maker community and is all about understanding how we can improve their experience and provide the support they’re looking for.  
       
      We’re looking for a someone who loves technology and jumping in to help solve customers problems and will constantly seeking to exceed their expectations.
       
      The role
      • Maker Management – a lot of this role is providing a world class Maker (customer) support experience. You’re there to build a relationship, support the Makers through their on-boarding and beyond through answering questions, and helping them get the most out of their Making Things subscription.
      • Maker Success – customer success is always on. You’ll work on providing Makers with a structured path to success by working closely to understand their motivators and pain points.
      • Product Consultation – you will work with the product team to identify actionable insights for the development of the Making Things platform, such as aggregating client feedback, new feature requests etc.
      • Maker Knowledge - Interviews and summary of online content to garner product and process insights.
      • Process Optimisation – develop and optimize processes within the business, as well as scaling new and existing processes to support us to efficiently operate and grow.
      • Cross-Functional – work with other teams around the business to support Making Things achieving its team goals for 2019 and beyond.

         

      REQUIREMENTS

      The ideal candidate will have a passion for all things startups, online service and technology. You will be well-versed in the concepts surrounding customer support and success in direct to consumer start-ups and enjoy creating processes from scratch. You will be a leader who likes to get hands-on in ensuring customers are happy and work with a remote creative team across product, content and community. About you
      • Studying or studied Marketing/Arts/Business/Computer Science or similar
      • In love with technology, the internet, and startups 
      • Have a great knowledge of knitting and crochet, or a passion to learn quickly
      • Passion for excellent user experiences and constantly learning through feedback
      • Have worked in a customer service oriented environment before (retail or hospitality counts!)
      • A friendly self-starter, who can take a project and run with it
      • Based in, or close to the PST time zone
      Bonus Points For:
      • Familiarity with Intercom, Klavyio, Hubspot or other customer support, email management, and CRM tools
      • Experience with customer journey interviews
      • Any web dev. skills or digital marketing experience
    • 2 weeks ago

      At Signifyd we’re creating a new market. We’re constantly improving and expanding the technology that has changed what fraud protection for e-commerce looks like. So we don’t have time for office politics. We understand that different people have different work styles and we thrive on variety while learning from each other. We’re all Signifyers, so we know that what needs to get done will get done.


      Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it — from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:


      - Who believes challenges are best overcome by thinking differently.

      - Who knows his or her role, but isn’t confined by it.

      - Who’s greatest satisfaction comes from helping customers succeed and achieve their dreams.

      - Who isn’t afraid to disagree, convincingly, civilly and honestly.


      Oh, and a few particulars for this role:


      Signifyd is seeking a passionate, driven Customer Success Leader to help build out our CS organization.  As Director of Customer Success you are responsible for the ongoing success of our East Coast and EMEA territories for Signifyd’s high-touch accounts. You will lead a team of Customer Success Managers (CSMs) and will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. Your team will play a crucial role in engaging with customers to ensure optimal platform usage, track key success metrics/outcomes, share product roadmap plans and conduct regular business reviews.  This is a tremendous opportunity to help shape and scale our CS organization as we meet our hyper-growth plans.


      *Candidates should be located in Boston, NY, Raleigh-Durham or Atlanta

      Responsibilities

      Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention

      Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users

      Develop collateral and conduct periodic account reviews with client executive teams

      Ensure swift resolution of account issues, by leveraging resources from cross-functional teams, as needed

      Provide executive oversight and client communication

      Work closely with Marketing to identify successful customers and turn them into advocates

      Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.

      Lead, motivate and develop team of CSMs

      Embody Signifyd values and serve as a role model for team members

      MBA preferred

      Requirements

      5+ years of Customer Success Management/Leadership working with enterprise customers

      People management experience required

      Proven customer management skills with large and complex accounts

      Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives

      Creative, resourceful, detail-oriented, and highly organized

      An analytical and metrics-driven work style

      Excellent communication and presentation skills

      Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment

      Passion for e-commerce and new technology

      Background in e-commerce, payments, fraud or data science is a plus

    See 1 more Customer Support jobs
  • Design (8)

    • 1 month ago

      The Hero Company is looking for a Graphic Designer/Creative Director, and if you’re the right fit for our culture, this may well be the best job you’ve ever had.   

      At our core, we’re a direct marketing company. In other words… 

      • We create incredible products: everything from relationship advice ebooks for single men, to fitness courses for young women, to nutritional supplements for everyone. 
      • We create captivating sales and marketing websites to sell those products. 
      • We buy ads, to drive traffic to our sales and marketing websites. 
      • We run email promotions to our prospects and customers, to keep them engaged, happy, and buying more. 
      • We manage the infrastructure required to support it all: the tech, operations, finance and customer support. 

      We’ve been around since 2007, and our team has been responsible for over $50,000,000 of online sales in the past decade. We’ve maintained an A+ Better Business Bureau rating, and just as importantly, rave reviews from our customers. 

      Even better… we did it all remotely. Despite our distance, we have a fantastic, fun, highly-driven “online culture”, with clear alignment on our values and our mission. We play to win, we learn from our mistakes and we celebrate our victories and each other.    

      The Hero Company is a poor fit for anyone who wants to “phone it in” or spend their days on social media. Underperformers, excuse-makers and games players don’t last long here. If dedication to your work and your teammates isn’t a top 3 life priority (and hopefully the other two are friends/family and health!), this isn’t the right place for you. 

      On the other hand: if you’re self-motivated, growth-oriented, and hard-working… and if you’re looking for the right balance of stable employment, and the freedom to shape your days and your own success… then this is where you’ll find it.  


      Position: Graphic Designer/Creative Director 

      We are searching for a Graphic Designer/Creative Director to support our fast-paced marketing efforts.  

      Your job will be to design everything from sales pages, to product/package labels, to ecommerce websites, to… yes… banners! 

      It is imperative that you have deep experience with Direct Response Marketing. You should be intimately familiar with landing pages, sales pages, checkout pages, UI best practices, and Conversion Optimization. If you haven’t spent at least a year doing Direct Response design, please do not apply. 

      That said, we are hoping for a “unicorn” who can produce not just killer landing pages, but also beautiful brand designs, product labels, and branded websites!  

      Our websites are seen by millions of people every month… which means a heck of a lot of eyes on your designs.   


      Your Responsibilities 

      • Partner with the Marketing Director to bring campaign ideas to life, including web landing pages, emails, package design, social media graphics and more. 
      • Design cohesive campaigns across multiple platforms including desktop, mobile, and tablet. 
      • Ensure all final production files are prepared correctly and ready for development. 
      • Work collaboratively with the development team to execute the UX/UI solutions. 

        

      Skills & Requirements 

      • At least 1 year of Direct Marketing design experience 
      • At least 5 years of general design experience 
      • Deep understanding of conversion-optimized design 
      • You’re an aesthete, and proud of it. 
      • You work well alone, but you’re a team player 


      The Ideal Candidate Is Also 

      • Relentlessly self-motivated, and extremely driven to succeed. You’ll take direction, but don’t need motivation, to be accountable for your results. 
      • Detail-Oriented: you notice when design elements “don’t add up,” you pay attention to how words are spelled, and you’re the first to catch mistakes. 
      • Organized and “On Top of It”: you know your area of competence so well that you don’t need to go looking for the answers when someone asks you a question. 
      • Obsessively Growth Oriented: you look for ways to improve yourself, and the work you do. 


      Salary, Benefits, and Perks   

      You’ll start out as an independent contractor at $45-70/hour (depending on your experience level), and you’ll be responsible for hitting 30, 60 and 90-day milestones. If you meet or exceed expectations, your full-time offer will be as follows: 

      • $75,000 and up Base Pay (depending on your experience level) + opportunity to grow it quickly* 
      • Full Health and Dental Benefits 
      • Work from wherever, as long as you perform and are on time for our online meetings and conference calls 
      • Unlimited Vacation + Major Holidays Off 

      *If you have more than 2 years of Direct Response experience, and a stellar track record, we will consider a higher base. 


      To Apply 

      Please send the following to [email protected]

      • Your resume/CV 
      • A 4-8 paragraph introduction. Please send this in the body of the email, and not as a separate attachment. 

      In this introduction, please tell us about why this appeals to you, and include any/all relevant portfolio items: websites, product labels, and yes… even banners! 

      We can’t wait for the right candidate to join us, and we’re looking forward to hearing from you! 

    • Jaumo GmbH
      1 month ago

      ABOUT US

      We're looking for a new teammate in our lean company (24 people from 14 different countries, over 80% engineers), and give you the opportunity to be part of a fascinating journey. We’ve seen incredible growth over the last seven years, driven by a talented and versatile yet small team. It worked well so far, but now we want more. 

      We're looking for a full-stack designer who owns design at our company. Someone who is responsible for everything related to the design and branding for our three award-winning apps - used by millions of active users every day. A person with strong design sensibilities, and a solid knowledge of both mobile, web, and print production. This is the first (in-house) design position in our new growth team. 

      ABOUT THE ROLE

      You are a Graphic Designer / Design Lead (f/m/d) with strong experience, and you will be an essential part of our bootstrapped and 100% remote company with a flat organizational structure. The position is full-time. This is an excellent career opportunity to join a fast-growing company in a key position.

      WE OFFER YOU

      • great work-life balance - work whenever you want from wherever you are. Results - not hours. We care about what you achieve. 
      • no bullshit - we are a fact- and engineering-driven company (including the founders)
      • to work on something important. A lot of businesses say they change lives, but we actually do it. We've helped millions of people find love and happiness.
      • 30 days paid vacation
      • a competitive salary

      YOU WILL 

      • be responsible for the design of all marketing material, digital ads, websites, videos, social media images, UI elements, etc 
      • be part of our cross-functional growth team and produce effective creatives based on our user needs. You'll come up with new ideas and innovative thinking that will get our next million users
      • have a significant voice in our brand strategy, app UI, and portfolio of dating apps
      • make a difference in a small team of experts 

      REQUIREMENTS

      An ideal candidate is autonomous, proactive, and brings bold thinking to the organization fostering an environment of innovation and experimentation. 

      YOU

      • bring 4+ years of experience, preferably with industry experience in mobile, beauty, luxury, or similar direct-to-consumer products
      • have a portfolio of beautiful designs that will make us enthusiastic (this is a MUST)
      • have an excellent sense of typography, layout, and general design principles
      • are an expert in tools like Sketch, Photoshop, and Illustrator
      • are proactive, resourceful and entrepreneurial, with little need for supervision and not afraid of failure
      • have strong project management, execution, and excellent verbal/written communication skills
      • can make things happen and you will not be here just to tell other people what to do
      • were previously responsible for branding/art direction as a plus
      • have ideally worked within a distributed team before

      If this profile matches your expertise, experience, and aspirations, we’d be delighted to receive your full application, including your design portfolio, references, salary requirements, and possible starting date.


    • Artbees
      1 month ago

      Artbees is seeking a designer with focus on website template design. The creative should be familiar with WordPress themes. No coding is required but the ability to word with WordPress as a basic user is essential. This role is 100% remote.

      Important side note: We are not looking for someone to design only beautiful website templates but functional ones too. It means the designer should have a good understanding of the needs of different types of websites, in terms of content.

      About Us

      Artbees is founded in 2010 and evolved to be one of the most popular WordPress theme producers in the world. Its flagship product, Jupiter X, is a top-notch website builder based on WordPress technology. Artbees can be easily distinguished from other top players by its overwhelming attention to user experience and design.

      Requirements

      • Must be familiar with WordPress themes (A bonus If you worked with Jupiter X before)
      • Good understanding of e-commerce and marketing.
      • Good understanding of different type of websites and their online needs.
      • Good communication in English.
      • Be proficient with design tools like Sketch or Photoshop, Zeplin, etc.
      • Professionally organized and ability to work around deadlines and priorities ruthlessly.

      What You’ll Be Doing

      Mostly, you will design breathtaking website templates. People will use your templates to create their own website. You will design for a wide range of businesses and sectors. You are also responsible to decide about content based on marketing best practices. Here is the highlights:

      • Design great looking website templates for the mass audiences with a focus on content.
      • Ability to design for a broad range of tastes and preferences.
      • Communicate and collaborate with multiple teams such as marketing, PMs, engineers, and customers if needed.
      • Design graphics for promotions and social media if required.

      Benefits

      • Work from home
      • Yearly swag shares and reunions
      • 12 off days (+12 sick leaves)

      How to apply

      Please submit your resumé to this email address:

      [email protected]

      (Please include links to your portfolio or relevant design samples)

      We accept applications from all around the world with the exception of individuals living in or between the following time zones: UTC -10:00 and UTC -5:00.

    • 3 days ago

      Howdy! 👋We’re the folks at Jilt, an email marketing platform built for eCommerce. We help thousands of stores surprise and delight their customers with emails that drive sales. We’re looking for a driven, detail-oriented UX designer to join our team and build streamlined experiences that delight our users.

      The Role

      You’ll work closely with teammates on the product and engineering teams to improve our user experience via thoughtful design. Our customers are business owners or eCommerce store administrators, so it’s important to create experiences that get out of their way, make email marketing fun and approachable, and help them understand best practices. You’ll be responsible for identifying areas of improvement, contributing to customer research, prototyping solutions to problems, then working on a development-ready visual design.

      While the majority of your time will be spent working on wireframes and visual design, you’ll also have the opportunity to contribute to customer development and research, pitching new features or improvements, and building the design standards for our growing team.

      We currently work with long-term design contractors, so as our first full-time design hire, you’ll influence our team design standards and patterns — you’ll help shape our best practices, workflows, and visual style guides. You’ll also be responsible for moving your projects forward, communicating your progress and milestones with others, and clearly documenting your work (we try to have good documentation on why we’ve made previous decisions). As a remote-first, 100% distributed team, great communication and internal artifacts are vital to our success.

      Here are some things you may do on a given day:

      • Participate in customer interviews with new or active users
      • Develop pitch documents for new features or improvements to existing ones
      • Provide feedback on designs and pitches from other team members
      • Create wireframes or low-fidelity prototypes for new features (we like Figma, but we’re always open to trying new tools)
      • Test prototypes or designs to validate design concepts
      • Create production-ready visual designs to hand to our engineering team
      • Work with the development team to add or update UX components within Storybook
      • Update our team wiki as our design standards evolve
      • Contribute to designs for our marketing site (which we treat as a product, too!)

      On the first day you will:

      • Meet your team and get familiar with how we work
      • Setup your environment and tooling
      • Add a new story for a design improvement you’ve identified

      In the first week you will: 

      • Add wireframes and detailed design to your new story
      • Review a teammate’s pitch or design
      • Improve our onboarding course and design documentation based on your experience

      In the first month you will: 

      • Work closely with the product team to ship a large feature (working through initial designs and iterating on them during development)
      • Publish a retrospective on your first large project to share successes, artifact the reasoning behind decisions we made, and log planned improvements for the next project

      To succeed in this position, you should have:

      • Experience designing for the web (you should have an eye towards ensuring accessibility, developing reusable components and patterns, etc)
      • Ability to juggle multiple deadlines at once (when you work asynchronously, projects often overlap, so you tend to start the “next thing” while awaiting feedback on others)
      • An obsession about streamlining user experiences and with delighting the user
      • Familiarity with HTML and CSS (have experience with JavaScript or written your own code? This is a bonus — tell us!)

      About you

      You love design that can remove rather than add to a project, but also like to add pieces of flair that make software fun to use. You know that great design requires an exceptional level of empathy, and you work hard to understand the problems your designs will solve. You know that a design isn’t good unless it’s functional and understandable. You know that all software is subject to technical constraints, so you enjoy working with the engineering team closely to build an amazing user experience that pushes the limits of what is possible.

      You love keeping up-to-date with the latest design best practices and tools, and are constantly tweaking and improving the way you work. You’re curious and excited to learn, so adopting new tooling or digging into a new app is something you’re keen to tackle. (After all, it is a new experience for you to learn from!) You know how to operate a hydraulic press, or at least watched a YouTube video about them and think they’re totally rad.

      Finally, you can’t wait to join a small team that loves their work as much as you do, affords the opportunity to work on challenging & interesting projects, and to continuously learn and improve. You can communicate effectively whether drafting up a pitch document, chatting in Slack, editing a wiki page, or writing a retrospective. You can communicate fluently in English, or at least as close as anyone can come to fluent English, because really, it’s English.

      Our team is fully-remote and we communicate primarily through Slack, Clubhouse, Google Docs, Basecamp, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.

      As a remote team, we believe that regular meetups are invaluable for getting to know each other better, so you should be available to attend 1-2 company-paid team trips per year. Curious about what those are like? Check out our recap of our last team retreat (SkyTrip), which brought the entire team out to Lake Tahoe, California for a week. It’s a plus if you think (like we do) that bears are absolutely the coolest animals in the forest. You can see what the team has to say about working with us here.

      This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with wireframes and prototypes created, stories drafted, and wiki edits.

      Benefits

      Here are some benefits we're happy to offer to our team members:

      - Competitive salary

      - Annual incentive for meeting team and company goals

      - 27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)

      - Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)

      - 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)

      - Up to 8 weeks paid parental leave for new mothers and fathers

      - Work flexible hours from anywhere that has a reliable internet connection. We’re a remote-first company and embrace working asynchronously.

      - Tools (hardware/software) to help you be productive

      - Allowance for professional growth (books, courses, conferences)

      - Home office or co-working allowance

      - A Kindle to help you keep learning


      Full Details & How to Apply

      Learn more about who you’ll work with, about our hiring process, and how to apply via the link above. Applications accepted until May 6th.

      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • NPM (US timezone)
      Yesterday
      About Us

      As the world’s experts in JavaScript, it is npm’s mission to provide tools that reduce friction for JavaScript developers.  npm is the package manager for JavaScript(and TypeScript, and WASM, and many other JS-adjacent technologies), the most important and fastest growing programming language ecosystem on earth.Over 11 million developers use npm every day, at every company with a website.  npm, Inc. is the company behind this revolution, developing products to bring value to enterprises in every vertical. It is not an exaggeration to say that npm has shaped how software development is done.
      We believe that the best way to succeed is by taking care of ourselves, our families, our users, and one another. We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups — women, people with disabilities, people of color, formerly incarcerated people, people who are lesbian, gay, bisexual, transgender, and/or gender nonconforming, first and second generation immigrants, and people from low-income families.

      About this role

      We’re looking for a Principal UX Designer to join our growing product and UX team, to help define the future of JavaScript development for our massive, global customer base.  We will give you freedom and autonomy to do your best work, with the support and camaraderie you need to enjoy your job. We’re looking for someone who can be a senior individual contributor and an organizational leader today. As we grow, this role will become either a senior mentor or a direct manager of our future UX team.
      As a Principal User Experience Designer, you'll be involved in the full life-cycle of design. You will be a leader on a team of product and UX professionals focused on enabling JavaScript developers - and the companies that employ them - to reduce friction and build amazing things. You will play a principal role in defining the future of our suite of solutions. You will also be part of one or more agile teams as a UX Design lead, working on a daily cadence with product management and engineering to bring our solutions to life.

      Key Responsibilities

      * Design and lead user research activities - interviews, concept testing, participatory design and usability studies
      * Work with product management to understand business problems and design effective solutions in npm products
      * Support product managers in making clear decisions that promote well-defined, timely, usable releases.
      * Develop prototypes, user workflows, storyboards, wireframes, hi-fidelity mock-ups, design specifications, and detailed design assets.
      * Define, develop and review all user interface as well as usability requirements.
      * Communicate and collaborate with senior stakeholders from across the company, maintaining a trusted relationship with Engineering, UX, Marketing, Sales, Support and executive management.
      * Work directly as part of a cross-functional scrum team to communicate and build elegant user interfaces into npm solutions
      * Evolve company design language and standards.
      * Mentor and help build out a UX team.

      Qualifications

      * 8 or more years of relevant work experience as Sr. UX Designer, Architect and/or Manager
      * Direct experience working with agile teams building, improving and launching great software products
      * Understanding of design systems, as well as experience leveragingand contributing to design systems
      * Proficiency with industry-standard design and prototyping tools(e.g. Axure, Invision, Sketch, etc.)
      * Experience building prototypes to communicate design concepts to users and project partners
      * Excellent communication skills, both written and verbal
      * Unafraid of ambiguity and willing to learn new skills
      * Experience in a fast-paced, iterative development environment using methodologies such as scrum

      You'll love this job if...

      * You enjoy working with directly with agile engineering teams employing modern software development and release practices
      * You love listening to customers to understand their problems and discover what they need to solve them
      * You have worked in companies that build user-focused Enterprise SaaS solutions
      * You have plenty of enthusiasm about JavaScript, open source, security tools and the developer toolchain.
      * You enjoy working directly with product managers and engineers to create terrific user experiences.
      * You get excited by collaborating with a dedicated and professional team to deliver amazing results.
      * You are inspired by thinking on your feet, making both plans and trade-offs.
      * You enjoy solving analytical problems and tracing out edge cases.

      * You have a great sense of humor and drive to have fun! 
    • ui
      3 days ago

      InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of an experienced design leader who will lead our Design Transformation team and help us scale our professional services offerings at InVision.

      About the Team:

      The Design Transformation team is the professional services arm of InVision. This global team, composed of design practitioners and design leaders, works with our Enterprise prospects and customers to help them address top organizational challenges. Topics we consult on include elevating the value of design, design leadership, design at scale, best practices for Design Systems, and more. Plus we have a ton of fun along the way in a diverse and distributed team!

      What you’ll do:

      • Strategy: Develop and execute strategies to achieve the vision and goals of this team.
      • Leadership: Lead, hire, and coach a world class team.
      • Organization building: Establish the processes and systems for this team to be successful and scale (e.g. hiring process, career path and talent development, resource management, etc.)
      • Service offering development: Determine what services to offer and oversee the quality and profitability of these offerings
      • Team Performance: Build processes to measure the performance and impact of the
      • Design Transformation team and ensure that team is optimized to meet rapidly evolving business needs.
      • Execution: Collaborate closely with InVision's sales and marketing teams to drive demand and bookings of our professional services offerings. Ensure quality delivery of services engagement.
      • Customer engagements: Build relationships with executive level contacts at key accounts

      What you’ll bring: 

      • 5+ years of design leadership experience preferably at the Director or VP level.
      • Directly managed teams of at least 10+ people
      • Experience working in product design in B2B or B2C enterprise companies
      • Experience and ability to coach and teach executives in a transformative way
      • Strong personal network in the design & tech community
      • Ability to operate effectively under ambiguity

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 2 weeks ago
      Description

      Webflow has huge ambitions to fundamentally change the way websites and web applications are designed and built. We believe that web development should be accessible to anyone who loves to create, not just those who can code. We're looking for someone who shares this vision for the future and who is enthusiastic about building creative tools.

      As a product designer, you'll be translating powerful code-based paradigms to visual UI. The best candidates possess the skills and insights to build intuitive solutions that solve for common use cases. You'll have to strike a balance between power and ease of use when building creative tools for the next generation of web designers. You'll contribute to some of the most critical parts of the product process: understanding user needs through research, creating interactive prototypes, user testing, designing high-fidelity interfaces, defining components with the engineering team, and extensively testing your product to make sure it meets all the project goals.

      This is a full-time position in our San Francisco office. In addition to a competitive salary and equity package, we include: medical, dental, and vision plans, employer-funded HRA plan, 4+ weeks of paid vacation, catered lunches and stocked kitchen, new Apple gear, commuter benefits, $100 monthly Lyft credit, paid parental leave programs, in-office bicycle storage, and fun team-building events.
      Learn more about our engineering culture on our KeyValues profile: https://www.keyvalues.com/webflow

      Responsibilities

      * Own every aspect of a product's design, from solving the core user challenge to shipping a well-tested and pixel-perfect UI
      * Before designing anything, do everything possible to familiarize yourself with the core problem you're trying to solve and all the user goals
      * Create and test rough prototypes early in the design process to create confidence in a solution
      * Design high-fidelity UI and UX specs to clearly communicate requirements to your team's engineers
      * Work closely with your engineers to build components that seamlessly fit into a larger component library / style guide
      * Help make high-level strategic decisions with the rest of the product team
      * Contribute your design thinking skills to other areas of the platform (education, marketing, customer success, etc.)

      Requirements

      * Experience designing and shipping applications
      * Proven ability to empathize with and build solutions for users
      * Ability to organize and communicate your thoughts and motivations
      * A keen eye for visual UI details
      * Ability to think at a high level about product strategy and vision
      * Self-motivated and able to efficiently run with a project without close supervision

    See 1 more Design jobs
  • Marketing / Sales (31)

    • 2 weeks ago
      WHO WE ARE

      We’re a boutique consultancy doing exciting work with awesome Fortune 250 companies (Southwest Airlines, Nestlé, and Neiman Marcus to name a few). Our clients look to us to provide data-driven strategy and insight, enabling them to tackle their biggest challenges in improving engagement and experience for their most important people: customers and employees. In short, we’re “people” people.

      We have an award-winning culture at Elicit and we pride ourselves in that. We’re a group that:

      • Works hard and plays hard.
      • Genuinely cares about our teammates.
      • Are lifelong learners.
      • Fully endorses karaoke.
      • Eats at food trucks and five-star restaurants.
      • Goes zip lining and hot air ballooning on the company dime.
      • Has a strong meme game.
      • Enjoys a flexible travel schedule.
      • Works wherever we want on home weeks.
      WHO YOU ARE

      You’ve had a Director role in omni-channel marketing, digital marketing, marketing strategy, or customer relationship marketing, but you’re much more than your title.

      • You’re curious and open to new ideas.
      • You love to use data to make strategic decisions.
      • You thrive in a fast-paced environment and embrace change.
      • You have a great sense of humor.
      • You want more than a job, you want an adventure.
      • You know the value of teams and excel in team environments at various roles.
      • You have a bachelor’s degree or beyond in marketing or business.
      WHAT YOU’LL BE DOING

      As the Director of Marketing Strategy, you will help our clients generate business value from customer data and marketing technology. Specific projects might include:

      • Assessing and managing our clients’ omnichannel marketing strategy and ensuring their execution of key omni-channel pilots and global rollouts
      • Creating marketing calendars, defining prioritization frameworks, overseeing execution, and partnering with our data science team to identify implications of their analysis
      • Teaching and helping our clients build a test and learn capability, from war room design and agile testing frameworks to scaling and insight application
      • Creating test campaign ideas and completing campaign briefs for prioritized tests, considering the impact on the end user experience
      • Mapping the customer and employee journey and spearheading lifecycle management to improve the customer or employee experience
      • Working with a cross functional team comprising of members across Online, Store Operations, Creative, Visual Merchandising, Information Technology, and Finance to drive alignment and execution of omni-channel test and experience plans
      TECHNICAL SKILLS
      • At least 7 years of marketing experience, including a leadership role (ideally Director-level)
      • A proven track record of driving business value through the use of data and insight
      • Solid understanding of the omni-channel experience, including knowledge of how individual marketing channels should be leveraged to drive the overall experience
      • Direct experience with planning or executing marketing programs, including digital marketing, direct marketing, CRM, omni-channel marketing, communications/PR, or loyalty
      CONSULTING SKILLS
      • Client-facing or internal consulting experience with a history of building strong client relationships
      • Comfort in translating business insight into marketing or experience plans
      • Excellent written and verbal communication skills, including the ability to craft a compelling story to motivate and align stakeholders
      • Working knowledge of qualitative and quantitative research techniques
      • Working knowledge of the marketing technology landscape
      • Proven experience in leading cross-functional initiatives and teams
      EXTRA CREDIT
      • Experience with marketing attribution or media mix optimization
      • Marketing analytics, marketing execution, and customer analytics
      • Brand management or brand strategy development
      • Retail or Travel and Transportation industries
      • Market research management experience (quantitative or qualitative)

      If this sounds like you, then drop us a line or submit your application below—we’re excited to meet you!

    • Sketchdeck (US)
      4 weeks ago
      Position Summary
      • SketchDeck is looking for a smart, empathetic and motivated  Business Development Rep  to join their team. They’ll help you grow and advance your career in Sales, while you collaborate with a diverse team of individuals from around the world.  
       
      Primary Responsibilities 
      • Provide a world-class experience to all inbound leads expressing interest in SketchDeck via multiple channels, including phone and email.
      • Conduct research  and qualification calls with all inbound prospects in order to drive the new sales pipeline
      • Become a product expert and learn SketchDeck selling best practices
      • Keep records of interactions with leads in Hubspot (CRM)
      • Identify inefficiencies and implement improvements in our process and workflows
      • Manage multiple projects at a time and prioritize workload within the team to ensure that project timelines are met
      • You’ll work with companies and startups to close ad hoc project sales
      • You’ll work with our Account Director sales team to qualify leads, set meetings and  demo SketchDeck to marketing and sales executives.
      • You’ll develop process and practices for future solutions consultants.
      • By the end of your first 3 months you’ll be an expert on SketchDeck’s customers and their needs. 
       
      Supervisory Responsibility
      • None
       
      Travel 
      • 10-20%
       
      Other Duties
      Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
        
      Requirements 
      Required Education/Experience 
      • 2+ years of full-time work experience in sales, marketing or customer success
      • You are ambitious and committed to pursuing a career in sales
      • Strong stakeholder management skills; building relationships with the ability to facilitate decision making at all levels
      •  Excellent listener and persuasive communicator - you have a genuine curiosity and empathy for  prospect's situations, needs, challenges, and pain points
      • A great attitude and love for teamwork
      • Highly driven with a passion for technology and an interest in design- you thrive in a fast- paced, agile environment
      • Excellent written and verbal communication skills
      • Ability to source your own leads, including outbound prospecting
      • You are detail oriented, with strong time management skills
      • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds
    • 1 month ago
      Modern Tribe is looking for two seasoned business development leads to drive new growth for the agency. This is a hybrid role between senior sales lead and a solutions architect. In this role at Modern Tribe you will help the company identify leads, develop relationships and close deals in line with our company values.
       
      The ideal candidate for this role is someone who has been writing proposals, selling large scale projects and maintaining key relationships for a successful digital agency for 3+ years and has been technically involved in online projects for 5+ years.
       
      You’ve been running projects for years: you’ve done your own sales, have a proven track record writing proposals that close deals, know how to work with WordPress, and understand the nuances of the WordPress business world. You’ve sold projects in the $75 – $250k+ range, and aren’t afraid to go bigger.
       
      Above all else, your daily attitude + output embody Modern Tribe’s company ethos of “live well and do good work”: you thrive on keeping the team happy and healthy. Matchmaking — not hitting sales numbers — is your jam. You hustle hard, enjoy the game and relish a genuine success. We pride ourselves on solving real problems for people rather than clutter the interwebs with more shit. If you jive with the mission of setting your team up for success, giving them the right flow and the right kind of projects, even if it means rejecting a potentially-lucrative gig…we’d love to hear from you.
       
      Note that scoping + strategy experience are a must-have for this role; Modern Tribe is ONLY looking for technical sales candidates at this time.

      Inclusion Statement

      Modern Tribe is committed to a culture that embraces diversity and inclusion. We foster an environment of collaboration, open engagement, fairness and respect regardless of differences in age, race, disability, national origin, gender identity, religion, sexual orientation or veteran status. As a hybrid workspace ranging from distributed contractors to traditional employees, we value the unique perspectives and experiences of our global team.
       
      We come from all walks of life. We are small business owners. We are tattoo aficionados and 80’s movie buffs and ex-pats. We are homeschool teachers. We are single parents. We are musicians, college drop-outs, and entrepreneurs. We are travelers, feminists, runners, volunteers, and makers. We are a Modern Tribe.
       
      Everyday we strive to fulfill our motto: live well and do good work. We hope you will consider joining us.
       

      Responsibilities

      Each of Modern Tribe’s sales team members closes upwards of $1 million in new project work each year. The company provides a healthy pipeline to keep things rolling. Team members are also expected to be out generating leads themselves through speaking at events, blogging, local networking, etc. We build relationships.
       
      The business development position at Modern Tribe is primarily focused on lead qualification and managing the sales funnel through contract close. Specific tasks this will involve include:
       
      • Managing the inbound inquiry funnel (triage emails, answer calls, etc)
      • Reviewing + qualifying leads that are a good fit for Modern Tribe
      • Helping define + scope projects of all sizes, ranging from $75k to over $1 million++
      • Clearly identifying customer needs and articulate how we can help solve them
      • Lead the proposal writing process
      • Working directly with service team directors / leads to get estimates
      • Pitching the final project / proposal to the end customer
      • Building relationships with prospective partners
      • Providing regular status updates on daily Sales scrum meetings
      • Working directly with Project Management and Strategy to handoff and oversee confirmed projects / upsell opportunities
      • Ensuring the internal CRM we use for tracking work stays updated + accurate
      • Verifying that that all workflows (proposal templates, estimate templates, etc) are documented and easily accessible
      • Maintaining strong, long-term relationships with customers once the project is underway, with the ability to expand business with current customers beyond the initial project
      • Writing outbound marketing pieces

      Personal Competencies

      • Impeccable communication + organization skills
      • A deep-seated love for relationship building
      • A diverse background that touches on technology, design and/or strategy, not just sales
      • Self-motivated, detail oriented
      • The ability to prioritize workloads and meet deadlines
      • An engaging + compelling writing style
      • Given the level of client communication involved, a near-perfect command of the English language is require

      Knowledge & Experience

      • 3-5+ years managing sales for digital agencies
      • A strong, proven track record building + managing relationships
      • A strong design or technical background — show us that you’ve been in the mix building stuff with an understanding of customer goals and how to solve for them
      • A demonstrable understanding of current technologies and what solutions will/will not work for a given customer’s needs
      • Demonstrated success driving new sales/client acquisition in an agency environment
      • Ability to travel approximately 1x per month on average (this fluctuates a lot)

      Additional Experience (Bonus Points)

      • A strong command of WordPress is HIGHLY desirable, but not required if you have years of experience selling or working with a similar CMS
      • Experience running web design and development projects & managing the customer relationship
      • Experience closing $1 million + in annual sales
      • Proven experience in strategy, design and/or executing major marketing initiatives
      • Distributed team experience is important (but not required)
      • A confidence + love for working remotely, and the potential social isolation that may bring
      • Experience in a project management role where you are can manage team workflows, estimate resourcing needs for pitches and keep team members accountable is a plus

      Location

      Work from anywhere in North, Central or South America. If your timezone is outside of US business hours, but you work at least 3+ hours of overlap each day, let's chat. You must be fluent in English. You just need a computer and a strong wifi signal to support daily video chats with the Tribe.
       

      Compensation

      This is an hourly gig and we are looking for 2 consultants, project load will vary,
      but we anticipate approximately 15-20 hours per week of work. Compensation depends on experience. Keep in mind that Modern Tribe’s sales team does NOT offer commissions at this time. 
       
       

      Perks

      We believe that distributed working is a way of life. We understand what it means to work remotely. We offer consistency in expectations, payment, and support. We believe in learning from each other and fostering personal growth. You can expect to learn a lot while working with us.
       
      (Also, if you work enough with us, we’ll bring you on the team trips.)
       

      Who We Are

      Modern Tribe, Inc. is a rapidly growing software & design company. We develop custom solutions for some of the world’s largest companies, government institutions and smaller growing organizations. We pride ourselves on our ability to bridge people and technology and to bring the passion and dedication of an entrepreneur to every project. Our team is composed of talented employees and freelancers around North & South America (and a smattering across the globe).
       

      Who You Are

      We love working with each other because we have built a culture that suits us well. We work primarily with freelancers and coordinate their talents for large projects. To be on our team, you must be:
       
      • HAPPY: Where there is a will, there is a way. Having a positive disposition allows us to achieve great things and to support each other.
      • HELPFUL: Always looking for ways that you can help others.
      • CURIOUS: It is essential that you have a passion for learning. Technology changes daily, and life has a way of constantly raising the bar.
      • ACCOUNTABLE: Our clients expect us to get the right thing done on budget and on time. Communicating expectations and meeting them is the cornerstone of success.
    • Action Verb (USA)
      2 weeks ago

      Location: Work From Your Home for our All-Remote Company (USA only)

      Do you know how to sell SaaS to businesses? Could you give a product demo in your sleep? Do you have an opinion on the best way to structure commissions for a sales team?

      If so, we’d like you to learn about Files.com!

      Files.com’s success has been driven by our already-amazing sales team who are responsible for talking to prospects and existing customers and converting them into happy customers.

      We are looking to hire a sales lead (sales manager) who knows exactly how software as a service should be sold to businesses.

      You will improve our already great processes for reaching out to leads, running drip campaigns, and executing product demos with prospects and customers.

      Read on to learn more!

      About Files.com

      Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.

      (We hope to be launching the new Files.com homepage within the next month.)

      Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees who work from home.

      Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

      We’re Bootstrapped, Profitable, and Growing

      Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

      We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

      We Are A Remote Company

      You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.

      You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

      Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

      We think that these in-person meetings are vital to the success of a remote team.

      About the Role

      As Sales Lead you will take charge of our sales systems and procedures.

      You’ll optimize how leads are distributed to sales reps and set commission structures.

      You’ll create drip campaigns, craft powerpoint decks, and perfect closing practice.

      You will train new sales staff, engage with prospective customers, evaluate new sales tools/software, and close large deals.

      This position reports directly to our CEO.

      Minimum Qualifications:

      • Bachelor’s degree or relevant experience.

      • 10+ years of sales experience.

      • 3+ years of experience as a mid-to-senior Sales Lead or Sales Manager.

      • Deep understanding of sales metrics such as SQL, MQL, Sales cycle length, etc.

      • Track record of meeting or exceeding revenue goals for a B2B software product.

      • Experience with designing, launching, and tracking sales strategies, pitches, and campaigns.

      Preferred Qualifications:

      • Experience working on a remote team.
    • 2 days ago

      About us

      Sourcegraph's mission is to enable every software developer to create technology using the best tools. The innovations of the future will all rely on software, so by empowering developers today we can bring the future sooner. You can learn more about our mission by reading our our master plan.

      We are an open company: our code, our product roadmap, and our company processes are public. This transparency helps us rapidly gather feedback, iterate, learn, and deliver the best product to our customers.

      We value continuous progress and we release a new version of Sourcegraph every month. You can see all of the progress that we have made by visiting our blog, and all the exciting things that we are planning to work on by reading our product roadmap.

      Sourcegraph is an equal opportunity workplace; we embrace diversity and welcome people from all backgrounds and communities.

      If you are passionate about making the world better through software, come join us!

      About the role

      Every company in the world is a software company, and every developer in the world needs Sourcegraph. We are building a product that empowers developers, and are looking for someone who wants to help us bring the best development tools to every team in the world.

      We have demonstrated strong product-market fit, but have grown largely through word of mouth in the past. We are looking to accelerate, while staying true to our authentic, bottom-up go-to-market model (we strive to learn from companies like Atlassian, Stripe, Hashicorp, Dropbox, GitLab, and more).

      You will:

      • Help define, dissect, and optimize Sourcegraph’s user acquisition funnel and customer journey.
      • Think creatively about ways to grow or optimize different stages in the user journey/funnel.
      • Execute (this is not just a role for high-level consulting).
      • Be data-driven in helping our go-to-market teams (Developer Advocates and Sales) prioritize opportunities to invest their time.
      • Help build a growth and business team from the ground up.

      Ideal candidates have

      • A passion and excitement for software development (no training as an Engineer required, but you should have an understanding of how software development happens and Sourcegraph's value proposition).
      • Demonstrated background in analytical roles (BizOps, Growth, Consulting, Finance, etc.).
      • Familiarity with SaaS business models, and how software companies grow.
      • Creativity, and a willingness to try everything and iterate quickly (e.g. ideas that won’t scale or ideas that sound "crazy" at first).

      Compensation and benefits

      We provide competitive pay and equity because we want you to act like a business owner and share in the success of Sourcegraph. We also provide many benefits to keep you happy, healthy, and productive.

      Interview process

      1. You apply here.
      2. We schedule a 30 minute phone call to share what we are looking for in a candidate and to find out what you are looking for in your next role.
      3. We give you a small case study project to see how you would approach the job at Sourcegraph.
      4. We schedule a few more hours of interviews. We are happy to fly you out to our San Francisco office to meet the team in person, or to conduct the remaining interviews remotely, whatever works best for you.
      5. We check your references.
      6. We make you a job offer.

      We also expect you to be interviewing us too, so ask us any questions you have along the way!

       

    • Nightwatch
      1 week ago

      Marketing Manager at Nightwatch

      We are looking for an experienced, emotionally mature and perceptive individual who is growth and performance-oriented. We want someone to lead and manage marketing activities in our company, from inbound marketing (blog & content marketing) to SEO; social marketing outreach to paid marketing.          

      If you are a creative person who enjoys freedom, new technologies, and solving problems; and if you are a positive-oriented thinker who does not fit the traditional internet company structure, this job might be the right fit for you. We are not looking for someone who regularly switches companies, or who is only looking for a huge wage. Our mission is to develop a strong team that shares our values of personal growth, education, compassion and true friendship.

      Collectively, we want to bring forward-thinking and innovative solutions to the world. We are a bootstrapped company that believes the future belongs to smaller companies that don’t subscribe to the 9-to-5 corpo way of doing things. We believe that the Silicon Valley era is over, and we are building a business which allows us to enjoy the freedom of working remotely where each of us has the autonomy and flexibility to have a high impact on the world with our work.

      Requirements:

      • Well-developed leadership and management skills; at least 2 years experience with managing a marketing team
      • 5+ years experience with digital marketing
      • Proficiency in understanding and experience with direct and inbound marketing
      • Ability to identify and implement less conventional “growth hacking” processes
      • Extraordinary communication skills; preferably native english speaker, or excellent fluent speaker
      • Experience with SEO, paid advertising methods
      • Experience with split testing tools, Google analytics, funnel optimization

      How your work is going to look like:

      • Leading and improving marketing strategies and activities, including inbound / content marketing, SEO, email marketing, outreach, paid advertising, social media marketing and other related activities
      • Working closely with a remote marketing team of 3+ people (specialized for particular areas such as outreach, social media, and content-oriented)
      • Optimizing our user’s journey in the sales funnel
      • Improving and fine-tuning brand message across all communication channels
      • Setting, tracking and reporting performance and KPIs for all marketing activities

      Interested? Apply now!

      Tell us why you’d like to join, what you have achieved so far, and how you see yourself fitting in with us. A good start would be to take a look at our tool, our marketing activities and our sales funnel. Then, tell us what you think we could improve.

    • 2 weeks ago

      Mixmax’s Customer Success team is looking for our first Customer Implementation Lead to join us in our San Francisco office or remotely.  You’ll be part of our team who works daily towards the core value of “turning our customers into heroes at work” through utilizing Mixmax.  For this foundational hire as our first Customer Implementation Lead, you’ll have a dual role of:

      1. Building out the framework for the process, tools, collateral and metrics to implement Mixmax customers on the platform while...
      2. Successfully guiding Mixmax customers through their initial onboarding ensuring quick time to value and adoption of Mixmax in their daily workflows.

      Candidates interested in this role need to possess a high aptitude for process building, metrics, and tool adoption while also being comfortable working directly with customers as an individual contributor, leading their implementations.

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      What skills do I need?

      • Delivering value to our customers:
        • Work directly with multiple Mixmax customers simultaneously to implement/onboard them effectively on Mixmax and
          • Guide and train them through their initial setup and usage of Mixmax via calls (video) and onsites.
          • Deliver quick time to value and full customer adoption of Mixmax core features.
          • Set expectations regarding the onboarding experience and timelines.
          • Troubleshoot and resolve customer issues which occur during onboarding.
          • By succeeding in the above, provide an overall delightful onboarding experience!
      • Foundational internal planning:
        • Partner with Customer Success leadership to
          • Develop and implement the initial iteration of the customer onboarding process at Mixmax.
          • Work cross functionally to develop the collateral, plays, process and tools which will support this function.
          • Bake out metrics to gain insights on customer health during onboarding and how the process can be improved.
      • Ensuring our customers are satisfied post onboarding:
        • Work to develop scalable touchpoints to ensure continued adoption post implementation through renewal.
        • Create and deploy intuitive monitoring for feature adoption and usage.
        • Develop automated customer outreach and check-ins to ensure post implementation customers remain engaged with the product.

          What 
      • Required Skills and Experience
        • Comfortable having a high amount of autonomy and working in situations where process may be ambiguous (we’re a startup!)
        • Have 2+ years of work experience in a related role.  Think of a work background in with proven success in project management, previous implementation experience, or customer success.
        • Possess a contagious sense of enthusiasm and energy to all client interactions.
        • Experience working in SaaS.
        • (Great to have but not required)  Domain knowledge of other email productivity tools.
        • (Great to have but not required) Previous usage and setup of implementation centric products like Salesforce, Totango, Asana or Gainsight.


        About MixMax:

      Mixmax’s mission is to do the impossible with email; we started Mixmax to take on the challenge of upgrading email to the 21st century. We believe everything you do today on the web should be possible in any email. This includes scheduling meetings, completing surveys, making purchases, and even interacting with apps.

      Just like you use Slack to talk within your team, you use Mixmax to talk to people outside of your team. Primarily, we help sales and recruiting teams achieve more and with greater consistency by automating their most common workflows and integrating with their existing toolchain - Gmail, Salesforce, Slack, text messaging and more.

      Our team is nimble, and growing quickly. If you join us, you’ll see the business grow through several different phases and your role will grow with it. You’ll wear multiple hats, embrace ambiguity, and take charge leading complex projects. You’ll have the support of an experienced team who’ve built multi-million dollar products and services. This is exceptionally challenging work, but will be the most meaningful and rewarding of your career.

    See 24 more Marketing / Sales jobs
  • Product (14)

    • HeartSim (US timezones)
      1 week ago

      HearthSim, the company behind the Hearthstone Deck Tracker and HSReplay.net is working on a new product for Magic: The Gathering Arena, and we are looking for a product manager to join our team.


      If you use HSReplay.net frequently, have tons of ideas for features that you wish existed on the site, love data visualization tools like D3.js and r/dataisbeautiful, geek out about helping people find insight in large data sets, and are excited at the prospect of joining a quickly growing, early stage eSports statistics and analytics company, then we want to talk to you!

      In this role you will be the first full time member of the product management discipline at the company. You will be working directly with the company’s founders and you will have a determining impact on the direction and success of our products.


      In this role, you will need to:

      • Engage directly with new gaming franchises, players, social influencers, and other eSports ecosystem partners to understand the needs of players and the opportunities for new products and features.

      • Define customer personas and quantify market sizes to estimate the economic opportunity for potential products and features.

      • Generate and propose ideas for new features and products.

      • Draft product requirement documents and collaborate with engineers and visual designers to create wireframes and UI mockups.

      • Decompose new features into user stories as part of the company’s agile sprint process.

      • Maintain a well groomed engineering backlog in order to: keep engineering focused on the highest priorities, anticipate and resolve dependencies, say no to distractions, triage bugs, identify at risk deliverables, and take corrective action.

      • Coordinate with customer support, finance, and marketing to integrate their engineering needs into the backlog.

      • Collaborate with the marketing department to orchestrate and execute the go-to-market for new products and features.

      • Collect player feedback and analyze metrics to iterate on features and inform future prioritization decisions.


      Qualifications:

      • Prior experience performing the PM functions of the role described above.

      • A track record of conceptualizing and bringing successful new products to market.

      • A strong independent work ethic and internal drive to create amazing products.

      • Comfortable working remotely full time (we are a distributed team).

      • Able to reliably attend meetings between 10am - 6pm Eastern Standard Time.

      • Either eligible to work for a US based company, or able to work as an independent contractor to a US based company.

    • 2 weeks ago

      CloudBees CodeShip is a SaaS CI/CD tool focused on making automating the testing and delivery of software fast, flexible and simple. We offer CodeShip as part of the wider CloudBees product suite, which as a whole is focused on building an end to end software delivery solution.  CloudBees’ other CI/CD offerings are more focused on Enterprise CI/CD, while CodeShip offers smaller customers a world-class CI/CD experience and offers larger customers an integrated SaaS option within our product portfolio.

      The CodeShip team sits at a unique spot within the CloudBees  organization, operating at a higher-velocity SaaS model for smaller and growing companies while also building integrations into other products to provide Enterprises a simpler, no-overhead option for the projects where that makes sense.

      Our business is booming and we’re seeking a talented individual with a drive to succeed in a fast paced and dynamic environment to join the Continuous Delivery product management team. Reporting to a Sr. Director of Product Management, you will be tasked with working with Design, Engineering and with our customers to help define and manage new feature development, growth-oriented projects and internal integration work.

      Your responsibilities will be end to end, from problem discovery and user story refinement all the way through to delivering optimal solutions to those problems. You’ll also work directly with sales, marketing and customer success, communicating the what and why of new product deliverables.

      We’re looking for someone who can solve problems creatively and collaboratively, and work effectively in a highly distributed team environment across business and technical domains. At CloudBees it’s in our culture to learn, adapt and improve, so you’ll be someone who isn’t afraid to try new things.

      WHAT YOU'LL DO

      • Analyze and identify market problems
      • Identify growth and marketing opportunities through feature development and product design
      • Engage with customers and sales prospects to understand needs and opportunities
      • Work collaboratively with other software Product Managers and coordinate on dependencies
      • Be hands-on with the technology and capable of demoing and discussing the product at a technical level
      • Work closely with engineering to establish deliverables and schedules that align with sales and marketing goals
      • Work closely with marketing to drive pipeline and provide supporting content and messaging
      • Work closely with sales to support sales activity, including developing technical collateral and demos
      • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications and participating in professional societies.
      • Be an expert in competing product offerings and the surrounding marketplace across the product delivery lifecycle
      • Develop messaging and positioning that explain technical and business value in simple, understandable terms
      • Brief sales and solutions architects on roadmap and product deliverables
      • Analyze and breakdown complex business problems into discrete user stories
      • Prioritizing issues ensuring product backlogs are regularly reviewed

      WHAT THE ROLE REQUIRES

      • 2+ years working experience as a practitioner of CD who are facing customers such as Pre Sales engineers or Shared Engineering Services Managers
      • 3+ years working experience in a software development organization
      • 2+ years working on SaaS products aimed at developers or a technical audience
      • Excellent background in software development lifecycle
      • Strong understanding of Continuous Integration and Continuous Delivery solutions
      • Ability to demonstrate sound product management skills (analytical, business judgement, communication and product discipline) in addition to technical awareness.
      • Practical experience with CI and CD tools (Jenkins, Codeship, Gitlab, CircleCI, GoCD, ConcourseCI, etc)
      • Ability to demonstrate exceptional teamwork across a very distributed organization worldwide

      DESIRABLE QUALIFICATIONS:

        • Experience with Design Thinking approaches
        • Experience with growth-oriented PM or marketing initiatives
        • Knowledge of containerization and orchestration technology (Docker, Kubernetes, OpenShift, Mesos) desirable
        • Solid understanding of testing methodologies at multiple levels of abstraction
    • Elastic (US or Europe)
      1 month ago

      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      We are looking for a Senior Product Manager to focus on the SaaS Cloud offerings of Elastic. Elastic Cloud is the fastest growing product in the Elastic Stack and this person will provide meaningful thinking to the future roadmap and customers who rely on it.

      If you are passionate about SaaS and cloud specifically, we would enjoy talking with you!

      What You Will Be Doing:

      You will work together with the Cloud Product Management team, engineering, customers, other internal stakeholders to position and grow Elastic Cloud.

      You will capture market competitive and trend data, customer feedback, customer usage data, and other key information to develop product insights and help drive the product roadmap.

      In addition, you will:

      • Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
      • Independently measure product KPIs, which will drive process improvements and future product features
      • Build relationships with cloud vendors
      • Understand and remedy customer needs by interacting directly with customers, reading and understanding support tickets, and listening for valuable feedback
      • Support product marketing and sales enablement to craft customer focused messaging and content
      What You Bring Along:
      • You have 4+ years in product management for a SaaS product(s) and have a deep understanding of SaaS and IaaS domains, ideally developer-targeted SaaS products.
      • Some development hacking skills which translates to the ability to dive deeply into the technical understanding of how a product works.
      • Ability to understand customer needs, build customer value and highlight competitive differentiation through packaging and pricing
      • Experience crafting high quality sales and customer-facing content including presentations and web copy as well as guiding the product marketing team to create content
      • Excellent spoken and written English communication skills
      • Experience working with user tracking and web marketing tools (Mixpanel, VWO, Intercom, GA, Heatmaps)
      • Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc)
      • Experience working in a distributed organization
      Additional Information:
      • Competitive pay based on the work you do here and not your previous salary
      • Stock options
      • Global minimum of 16 weeks of paid parental leave (moms & dads)
      • Generous vacation time and one week of volunteer time off
      • An environment in which you can balance great work with a great life
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
      • Distributed-first company with Elasticians in over 30 countries, spread across 18 time zones, and speaking over 30 languages!
    • Stripe (North America)
      2 weeks ago

      Help define and amplify the Stripe story and connect our products with users. 

      Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, lead go-to-market for our suite of products, and create and execute campaigns to drive product growth. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Design, Developer Relations, and Communications to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch.

      In this particular role, we are looking for a creative, analytical, collaborative product marketer to help establish and scale the end-to-end of developer marketing at Stripe.

      You are:

      • A storyteller. You have deep empathy for developers and are able to adapt how you communicate to best reach and engage your audience and differentiate Stripe. You have excellent verbal and written communication skills
      • Data-oriented. You like working with data and insights and pair that with your passion for users to generate balanced and thoughtful points of view for how to take our products to market
      • Organized. You are able to manage highly interdependent, complex projects and keep various workstreams on track
      • Passionate about technology. You are keen to learn about how things work and are able to explain technical concepts in ways that everyday people can understand
      • Ambitious. You are eager to make an impact at Stripe. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right
      • A team player. Product Marketers collaborates across the Marketing team and with basically every team at Stripe. You are able to work with a range of disciplines to execute on your work

      You will:

      • Deeply understand how to scope and execute marketing strategies needed to reach different developer segments: talk regularly to users and prospects and work with our Analytics team for qualitative and quantitative insights that inform your work (content, messaging, positioning, etc.)
      • Advocate for our existing and prospective users, be informed about our competitive landscape, and become the go-to expert for your product area to help shape the product roadmap and strategy
      • Develop product positioning and messaging informed by user research, market insights, and product understanding for developer-specific features—APIs, SDKs, developer tools
      • Work closely with a range of cross-functional teams—product managers, sales, developer relations, PR, and engineering—to develop go-to-market strategy and drive launches for our products
      • Be a close partner to all other product marketers on how to amplify developer adoption for their products
      • Build and launch creative and high-impact campaigns across the full funnel: drive awareness of Stripe to developers, help them choose and start on Stripe, and convert them to evangelists
      • Track the right metrics and execute campaigns that drive awareness and adoption on an ongoing basis; figure out how to and start tracking the developer affinity metric for Stripe (the ambitious denominator of this is all developers)

      Our ideal candidate will have:

      • 5-10 years of relevant work experience that can span marketing, product marketing, developer relations, developer evangelism, product management, operational roles, or strategy consulting
      • At least 3-4 years of product marketing or developer marketing experience working in technology, infrastructure, or platform companies is preferred
      • Technical fluency and familiarity with APIs and developer tools is preferred

      We don’t expect you to have all these things (but the more the merrier!).

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is looking for a Senior Product Leader to lead InVision Studio, the world’s most powerful screen design tool. InVision Studio is a new product that we expect to be a core, high volume, high love InVision experience. In this role you will oversee 8 teams that will continue to scale with the success of the Studio product. You will also lead the teams for the related product zone that is comprised of Studio core teams, Studio platform and marketplace, and Studio cloud. Ultimately, you will own the success of “the designer in flow” for our company. With your Design and Engineering Leaders as your key partners, you’ll lead this strategic growth area for InVision by articulating vision and strategy and overseeing multiple product teams to best serve your users and grow a fantastic business, with an overall mission of scaling design authenticity for ourselves and our users.

      What you’ll do:

      • Strategy: Help us set a course and win for the world’s most successful screen design tool. Drive zone strategy and vision, collaborating with your key Design, Engineering, and Marketing partners and business stakeholders, while fitting well inside our overall InVision product direction. Support your squads to get their product directions correct while aligning them together. You are a domain expert for the company
      • Communications: Serve as the voice and ambassador of the zone, ensuring we listen to and share out to our many stakeholders in other zones, and in sales, account management, and customer support. Communicate the inspiring vision. We’re transparent and well understood
      • Collaboration: Problem solve and collaborate across the company, especially leadership, and bring out the best in others to get us to the right answers, while running your zone’s product operations well. You will partner closely with our enterprise facing sales, account management, and customer support teams
      • Technicals: Get into the data and support your Product Managers with data, engineering, and design system fundamentals as we continually improve how we work together
      • Details and Results: Get the forest and the trees right as you set up your zone’s structure and support superior product execution across your teams. Meet or exceed your goals while delivering consistently and predictably
      • User Science: Apply your deep understanding of studying user intent and behavior to ensure your organization does the right user research well to refine our product direction and shares back insight into the broader organization
      • Management: Build, lead, grow, and retain a team of fantastic Product Managers and Directors

      What you’ll bring: 

      • 6+ years of strategic product management, where you were accountable for strategy, execution, and user understanding
      • Demonstrable successes in both launching (innovating) and scaling (iterating) products as the strategic owner
      • Track record of developing your people; when we reference check you with your direct reports they will speak highly of you
      • Care for the craft of design is a strong plus!

      About the Product Team:

      • We believe
        • The screen has become the most important place in the world
        • The customer experience has moved to the screen
        • Every company in the world is becoming a digital product company
        • At InVision, we can empower teams to create the world’s best digital experiences
        • If we succeed, we will make the way people live, work and connect better through design
      • Our users include the entire team throughout the product design process, though the product designer is our hero
      • We are Directly Responsible Individuals (DRIs) and the organization and our users can count on us
      • Our success is tied to great collaboration with our “first teams” of design, engineering, and other primary partners. We’re in it together to win
      • Outcomes over outputs, always
      • Product management is a craft, and we’re all always learning and growing
      • Most importantly, we’re here to serve our users. We are driven to make their lives better, and continuously strive to understand, advocate for, and serve them

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 4 weeks ago

      InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is looking for a Senior Product Leader to lead InVision Studio, the world’s most powerful screen design tool. InVision Studio is a new product that we expect to be a core, high volume, high love InVision experience. In this role you will oversee 8 teams that will continue to scale with the success of the Studio product. You will also lead the teams for the related product zone that is comprised of Studio core teams, Studio platform and marketplace, and Studio cloud. Ultimately, you will own the success of “the designer in flow” for our company. With your Design and Engineering Leaders as your key partners, you’ll lead this strategic growth area for InVision by articulating vision and strategy and overseeing multiple product teams to best serve your users and grow a fantastic business, with an overall mission of scaling design authenticity for ourselves and our users.

      What you’ll do:

      • Strategy: Help us set a course and win for the world’s most successful screen design tool. Drive zone strategy and vision, collaborating with your key Design, Engineering, and Marketing partners and business stakeholders, while fitting well inside our overall InVision product direction. Support your squads to get their product directions correct while aligning them together. You are a domain expert for the company
      • Communications: Serve as the voice and ambassador of the zone, ensuring we listen to and share out to our many stakeholders in other zones, and in sales, account management, and customer support. Communicate the inspiring vision. We’re transparent and well understood
      • Collaboration: Problem solve and collaborate across the company, especially leadership, and bring out the best in others to get us to the right answers, while running your zone’s product operations well. You will partner closely with our enterprise facing sales, account management, and customer support teams
      • Technicals: Get into the data and support your Product Managers with data, engineering, and design system fundamentals as we continually improve how we work together
      • Details and Results: Get the forest and the trees right as you set up your zone’s structure and support superior product execution across your teams. Meet or exceed your goals while delivering consistently and predictably
      • User Science: Apply your deep understanding of studying user intent and behavior to ensure your organization does the right user research well to refine our product direction and shares back insight into the broader organization
      • Management: Build, lead, grow, and retain a team of fantastic Product Managers and Directors

      What you’ll bring: 

      • 6+ years of strategic product management, where you were accountable for strategy, execution, and user understanding
      • Demonstrable successes in both launching (innovating) and scaling (iterating) products as the strategic owner
      • Track record of developing your people; when we reference check you with your direct reports they will speak highly of you
      • Care for the craft of design is a strong plus!

      About the Product Team:

      • We believe
        • The screen has become the most important place in the world
        • The customer experience has moved to the screen
        • Every company in the world is becoming a digital product company
        • At InVision, we can empower teams to create the world’s best digital experiences
        • If we succeed, we will make the way people live, work and connect better through design
      • Our users include the entire team throughout the product design process, though the product designer is our hero
      • We are Directly Responsible Individuals (DRIs) and the organization and our users can count on us
      • Our success is tied to great collaboration with our “first teams” of design, engineering, and other primary partners. We’re in it together to win
      • Outcomes over outputs, always
      • Product management is a craft, and we’re all always learning and growing
      • Most importantly, we’re here to serve our users. We are driven to make their lives better, and continuously strive to understand, advocate for, and serve them

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • Remote
      As the Director of Product, CI/CD you will be responsible for managing and building the team that focuses on the CI/CD sub-department. This sub-department within our product is a critical gateway to the operations functions in our later Configure, Monitor and Defend stages. The sub-department is anchored around our industry leading CI functionality and expanding release management capabilities. 
       
      If you:
      • Built CI/CD devops tools
      • Mentored and grown a product management team
      • Have a deep appreciation for release managers and QE professional AND
      • Have a knack for iteration

      You'd make a perfect candidate for this vacancy. 

      Specifically, the CI/CD sub-department is responsible for the product management team covering:

      Individual responsibility

      • Make sure you have a great product team (recruit and hire, sense of progress, promote proactively, identify underperformance)
      • Contribute to the GitLab vision and ensure there is cohesion within the Verify, Package and Release stages as all other parts of our single application
      • Define and achieve success metrics with the Head of Product, and CEO
      • Distill the CI/CD vision into a compelling roadmap, with the overall goal of growing users of GitLab CI/CD features
      • Communicate the CI/CD roadmap and vision to internal and external stakeholders
      • Work closely with Product Marketing, Sales, Customer Success and Engineering

      Team responsibility

      • Drive product iteration in the three areas mentioned above
      • Work with customers, users, and other teams to make feature proposals enticing, actionable, and small
      • Keep /direction up to date as our high level roadmap and vision for GitLab
      • Regularly join customer and partner visits that can lead to new features and understanding on the user journey through the application
      • Ensure that we understand why users are not using CI/CD features and translate these reasons into features that can be added to make the experience easier and more seamless
      • Make sure the release announcements are attractive and cover relevant CI/CD capabilities
      • Be present on social media (hacker news, twitter, stack overflow, mailing list), especially around releases

      Requirements

      • 3-5 years experience in managing product managers
      • 8-10 years of experience in product management
      • Technical background and clear understanding of developer products; familiarity with Git, Continuous Integration, and Project Management software a plus
      • 3-5 years experience product managing CI/CD tools
      • Experience with hiring and scaling product management teams
      • Demonstrated results of building successful devops tools
      • You share our values, and work in accordance with those values

      Hiring Process

      • Candidates will be invited to a 30 minute screening call with a member of our Recruiting team
      • Candidates will then be invited to a 45 minute interview with one of our Directors of Product
      • Candidates will then be invited to a 45 minute interview with one of our Product Managers
      • Candidates will then be invited to a 45 minute interview with one of our Directors of Engineering
      • Candidates will then be invited to a 45 minute interview with the Head of Product
      • Candidates may then be invited to a 2-hour deep-dive session
      • Candidates may be invited to a final 50 minute interview with our CEO
       
      Remote-DC
    See 7 more Product jobs
  • All others (5)

    • 3 weeks ago
      Remote

      At GitLab, our team of technical writers is responsible for ensuring that the documentation for all of our products is clear, correct, and easy to use. We are looking for great writers with strong technical proficiencies who will help our users succeed with our rapidly evolving suite of developer tools.

      You’ll collaborate with our engineers, who write the first draft of docs for the new features they create. You’ll dive in on special projects, authoring new content and working on new site features and processes. You’ll collaborate with others across the organization to craft tutorials and other educational resources. You’ll be at the leading edge of DevOps while contributing to one of the world’s largest open-source projects and engaging with our wider community.

      GitLab is an all-remote company, and this is a remote position with no geographical requirements.

      Responsibilities

      • Continuously improve GitLab’s documentation content in collaboration with engineers, product managers, and others.
        • Review and edit doc plans and content for all new and enhanced features.
        • Produce written and video tutorials for getting started with GitLab features and for specific use cases.
        • Help developers and other members of the community who have documentation-related questions.
        • Identify and address content gaps or the need for additional media such as diagrams or videos.
        • Participate in reviews and revamps of section or page content and structure.
        • Help review and triage incoming suggestions, corrections, and other content from the community.
      • Continuously improve GitLab’s documentation site features and user experience in collaboration with engineers and other technical writers. This may include the documentation site’s design, search, build process, feedback methods, SEO, visitor analytics, versioning, and other technical components.
        • Contribute to the planning and code of new site features and enhancements.
        • Coordinate with frontend and backend engineers when their help is needed.
      • Contribute to the improvement of team process and style, as well as cross-functional efforts.
        • Act as a reviewer of release blog posts and contributor to GitLab’s Handbook.
        • Make it easy for contributors from the community—internal and external—to submit quality documentation.
        • Contribute to the documentation Style Guide and documentation process guides.
        • Collaborate and improve upon collaborative processes with others including product managers, Support, Marketing, Engineering, and the wider GitLab community.

      Requirements

      • You have:
        • An affinity for managing and writing software documentation.
        • Excellent writing and editing skills.
        • Understanding of what makes documentation clear and effective.
        • Great teaching skills that translate into amazing written work.
        • Familiarity with the Linux or Mac command line.
        • Experience using Git, HTML/CSS, and at least one programming language (though this does not need to be from a professional context).
      • You are:
        • Highly organized; able to triage and prioritize numerous issues and projects.
        • Able to succeed in a remote, globally distributed work environment.
      • You share our values, and work in accordance with those values.

      You’ll receive special consideration if you have experience with:

      • Static site generators and managing docs as code.
      • DevOps tools.
      • JavaScript and intermediate front-end development.
      • Advanced programming or other technical experience.

      Our hiring process is described in more detail in our Handbook's Hiring section. When you apply, please include a cover letter that describes why you are interested in this position and in what ways you are well-qualified for it.

      About GitLab

      GitLab Inc. is a company based on the GitLab open-source project. GitLab is a community project to which over 1,000 people worldwide have contributed. We are an active participant in this community, trying to serve its needs and lead by example. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute.

      We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique.

      Top 10 reasons to work for GitLab:

      1. Work with helpful, kind, motivated, and talented people.
      2. Work remote so you have no commute and are free to travel and move.
      3. Have flexible work hours so you are there for other people and free to plan the day how you like.
      4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
      5. Work on open source software so you can interact with a large community and can show your work.
      6. Work on a product you use every day: we drink our own wine.
      7. Work on a product used by lots of people that care about what you do.
      8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
      9. Focused on results, not on long hours, so that you can have a life and don't burn out.
      10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective.

      See our culture page for more!

      Work remotely from anywhere in the world. Curious to see what that looks like? Check out our remote manifesto.

      Remote-CHAR
    • We are looking for a qualified Sales Operations Administrator to maintain Mixmax’s sales processes in order to better track and enable Mixmax’s rapid growth. The ideal candidate would be familiar with sales and marketing tools, especially those within the Salesforce ecosystem and highly Salesforce proficient. This candidate can be remote or located at the San Francisco HQ.

      As a Sales Ops Admin, you would be working with the latest and greatest sales methodologies and systems that are shaping the ever changing world of SaaS sales. By working at Mixmax, you will be at the forefront of this change as you will have input into the product itself while the sales team continues to sell through the Mixmax platform.

      You will also be working with some of the brightest minds in the industry, giving yourself a chance to grow in an exciting career path, potentially as a thought leader.

      Diversity and inclusion are core to our culture, and we are actively committed to building a more inclusive work environment. If you are a member of an underrepresented group in technology, we strongly encourage you to apply.

      What will I be doing?

      • Create and maintain reports for various business functions inside of Salesforce
      • Salesforce maintenance and optimization through the creation of workflows, process builders, and other customization
      • Analyzing revenue and marketing data in order to continually improve various processes, thereby growing overall revenue
      • Using Mixmax to develop workflows for customer facing teams

      What skills do I need?

      • 1+ years of SaaS sales operations experience, 2+ years of SaaS sales experience, or Salesforce ADM 201 Certificate in lieu of SaaS sales or sales operations experience
      • Powerful analytical skills - read and interpret revenue and marketing data and the story behind each data point
      • Entrepreneurial mindset - take intelligent risks, implement new strategies and continuously improve process
      • Organized project management skills
      • Working knowledge of Salesforce Process Builder, Workflows, Dataloader and other core functionalities of Salesforce
      • Intermediate Excel proficiency  
      • Strong written and verbal communication skills

      What’s nice to have?

      • Salesforce Admin 301 Certification
      • Admin knowledge in various sales acceleration tools, marketing CRMs, CPQs, and other systems within the Salesforce ecosystem
      • Experience in BI tools such as Atrium, Profitwell, and InsightSquared
    • Elastic (US timezone)
      1 week ago
      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.
      With solutions like Site Search, App Search and Enterprise Search, the Swiftype team at Elastic focuses on bringing the power of the Elastic Stack and open source projects to businesses and teams of all sizes, focusing on powerful search features in a packaged, turn-key experience that can be brought to market rapidly.
      We are looking for a (Senior) Product Manager to focus on the Swiftype suite of Search Solutions within Elastic. We are open to 2 different levels here: 1) A Software Engineer (preferably front-end) who is interested in shifting or has recently shifted to Product Management. 2) A tenured Product Manager ready to advance to the senior level. Please note that this position needs to currently be based in USA time zones.
      The Swiftype product suite is focused primarily on search use cases — from consumer-facing Site Search (e.g. the search bar the helps you find products on an ecommerce website) to internal employee-facing Enterprise search (e.g. search over internal company data that helps you find what you need to get your job done.) In this role, you will be responsible for gathering meaningful market data trends, customer feedback, and application usage data points.
      If you are passionate about search, and have an eye for taking complex technical problems and crafting elegant product experiences that mask away complexity, then this job is for you!

      What You Will Be Doing:

      You will work together with the Swiftype Product Management team, engineering, and other internal stakeholders to position and grow the Swiftype suite of products.
      You will capture market data, customer feedback, customer usage data, and other key information to develop product insights and help drive the product roadmap.
      In addition, you will:
      * Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
      * Independently measure product KPIs, which will drive process improvements and future product features
      * Understand and remedy customer needs by interacting directly with customers, reading and understanding support tickets, and listening for valuable feedback
      * Support product marketing to craft customer focused messaging and content

      What You Bring Along:

      You have 1-3+ years in product management and have a deep understanding of SaaS and IaaS domains. In fact, your experience is with developer-focused SaaS products (mandatory).
      In addition, you have:
      * Bachelor’s degree in a technical field (e.g. CS, CSE, EE) or relevant work experience in software development (mandatory)
      * A deep understanding of HTML, CSS, and JavaScript--how they work and what's possible (mandatory)
      * Ability to understand customer needs, build customer value and highlight competitive differentiation through packaging and pricing
      * Experience crafting high quality sales and customer-facing content including presentations and web copy as well as guiding the product marketing team to create content
      * Excellent spoken and written communication skills
      * Experience working with user tracking and web marketing tools (Mixpanel, VWO, Intercom, GA, Heatmaps)
      * Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc)
      * Experience working in a distributed organization

      Additional Information:

      * Competitive pay based on the work you do here and not your previous salary
      * Equity
      * Global minimum of 16 weeks of paid parental leave (moms & dads)
      * Generous vacation time and one week of volunteer time off
      * An environment in which you can balance great work with a great life

      * Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. 
    • GitLab (EMEA)
      1 month ago
      Remote

      GitLab is looking for a highly motivated Sales Recruiter to create positive experiences for GitLab candidates and hiring teams. We're growing quickly and need a dynamic team member to help us identify amazing candidates, improve our existing hiring practices, and deliver exceptional customer service. GitLab strives to be a preferred employer and will rely on the recruiters to act as brand ambassadors by embodying the company values and identifying those values in potential team members. We need an experienced recruiter who is dedicated to helping us build a qualified, diverse, and motivated team.

      GitLab Inc. is a company based on the GitLab open-source project. We have one vision: everyone can contribute to all digital content, and our mission is to change all creative work from read-only to read-write so that everyone can contribute. We value results, transparency, sharing, freedom, efficiency, frugality, collaboration, directness, kindness, diversity, boring solutions, and quirkiness. If these values match your personality, work ethic, and personal goals, we encourage you to visit our primer to learn more. Open source is our culture, our way of life, our story, and what makes us truly unique. Top 10 reasons to work for GitLab:

      1. Work with helpful, kind, motivated, and talented people.
      2. Work remote so you have no commute and are free to travel and move.
      3. Have flexible work hours so you are there for other people and free to plan the day how you like.
      4. Everyone works remote, but you don't feel remote. We don't have a head office, so you're not in a satellite office.
      5. Work on open source software so you can interact with a large community and can show your work.
      6. Work on a product you use every day: we drink our own wine.
      7. Work on a product used by lots of people that care about what you do.
      8. As a company we contribute more than we take, most of our work is released as the open source GitLab CE.
      9. Focused on results, not on long hours, so that you can have a life and don't burn out.
      10. Open internal processes: know what you're getting in to and be assured we're thoughtful and effective. See our culture page for more!

      Responsibilities

      • Collaborate with managers to understand requirements and establish effective recruiting strategies
      • Develop and advertise accurate job descriptions to attract a highly qualified candidate pool
      • Identify creative and strategic ways to source great people
      • Apply effective recruiting practices to passive and active candidates
      • Source, Screen, interview and evaluate candidates
      • Assess candidate interest and ability to thrive in an open source culture
      • Foster lasting relationships with candidates
      • Share best practice interviewing techniques with managers
      • Build an effective network of internal and external resources to call on as needed
      • Ensure candidates receive timely, thoughtful and engaging messaging throughout the hiring proces
      • Promote our values, culture and remote only passion

      Requirements

      • Experience recruiting at all levels, preferably in a global capacity within the software industry, open source experience is a plus
      • Proven success in recruiting and filling Sales and/or Marketing positions
      • Demonstrated ability to effectively source and place candidates for all positions at all levels
      • Experience with competitive global job markets preferred
      • Focused on delivering an excellent candidate experience
      • Ambitious, efficient and stable under tight deadlines and competing priorities
      • Remote working experience in a technology startup will be an added advantage
      • Ability to build relationships with managers and colleagues across multiple disciplines and timezones
      • Working knowledge using an candidate tracking systems
      • Outstanding written and verbal communication skills across all levels
      • Willingness to learn and use software tools including Git and GitLab
      • College / University degree in Marketing, Human Resources or related field from an accredited institution preferred
      • Successful completion of a background check.

      The compensation calculator for this role can be found here.

      Remote-DUB
    • GitLab
      3 weeks ago
      Remote

      This position is remote.

      The GitLab PR Manager will help GitLab build thought leadership platforms and drive conversation in external communications channels. This position is responsible for developing and overseeing the public relations strategy at GitLab, and will work across teams and the globe to develop and execute public relations campaigns in line with GitLab initiatives.

      Responsibilities

      • Think globally to implement global public relations campaigns.
      • Execute thought leadership, product, partner, technical, crisis, rapid response and proactive PR campaigns.
      • Manage GitLab’s PR agency relationship and develop a PR program in line with overall corporate marketing objectives and goals.
      • Work closely with executives, spokespeople and the greater organization to develop press releases, blog posts and media relations strategy for GitLab announcements and news.
      • Collaborate across the organization to support the news cycle through various channels, as well as educate teams on news.
      • Oversee the GitLab awards submission program.
      • Respond to daily media inquiries in a timely and professional manner.
      • Have your finger on the pulse of the news and provide an overview of interesting news and trends.
      • Report back on press activities, coverage, opportunities, successes and press feedback.
      • Measure our PR successes in relation to awareness and impact.

      Requirements

      • 7+ years experience running public relations efforts at an enterprise technology company.
      • Strong media relations skills and a passion for PR.
      • A natural storyteller with excellent writing skills. Creative, thoughtful and passionate about storytelling.
      • Able to coordinate across many teams and perform in fast-moving startup environment.
      • Proven ability to be self-directed and work with minimal supervision.
      • Outstanding written and verbal communications skills.
      • You share our values, and work in accordance with those values.
      • Highly organized, detail-oriented and able to meet deadlines consistently.

      Compensation

      To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

      Additional details about our process can be found on our hiring page.

      Remote-SEA