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  • Customer Support (3)

    • You probably haven’t run into a company like Olark before.

       

      We are 32 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model. We’ve been around for 10 years (!), are bootstrapped, and have an award-winning customer support team.

       

      Do you love providing great customer support and have meticulous attention to detail? Do you enjoy working through bugs, solving problems, and creating sustainable solutions? If so, keep reading, because we are looking for a new member to join our incredible customer support team.

       

      You will play a pivotal role in helping define our customer support culture by contributing to our positive organization and fulfilling our company goals to provide the best possible experience to our customers. We do this by building user-facing web applications and infrastructure to help thousands of people build stronger connections with their customers via real-time web chat.

       

      This is a fully remote position. You must be based in the Eastern time zone within the United States or Canada. This is to ensure we have adequate range of support at all times of the day.

       

      Your primary responsibilities will be:

      Frontline support: interacting with existing and potential customers, primarily via Olark chat and email, and occasionally over the phone, Zoom, or social media.

      Technical support and solutions: working with our customers and other Olarkers to identify (and build!) technical solutions. 

      What we expect of you:

      2+ years of public facing customer support experience. 

      Some technical experience and interest: you enjoy finding and building out technical solutions to customer concerns; you like to hack on projects in your spare time, you enjoy debugging, and you have an action-oriented approach to solving problems. You have a basic understanding of Javascript, HTML and CSS. You also have some experience with APIs. 

      Experience working with CRM and helpdesk software such as Salesforce, Helpscout and Zendesk. 

      Excellent written and spoken English-language proficiency; proficiency in other languages is icing on the cake!

      You must LOVE chatting with people and solving problems. 

      You have incredible skills at communicating technical issues to both engineers and to new users of all skill levels. 

      Experience with, or willingness to try, working remotely.

      Interest in building your career within CS: working on projects that directly impact the culture and effectiveness of the CS team.

       

      You can expect a lot from us:

       

      First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. Beyond what you see there, as a member of our support team you can expect:

       

      A great remote culture and team: Even though we’re geographically dispersed, our team makes the effort to connect to one another and we provide in person opportunities to further enhance that bond. We genuinely like each other.  

      A life outside of work: Olarkers generally work 40 hour weeks. Work is a marathon, not a sprint. We are building a company for the long haul.

      We value your time to do focused work: We have one weekly required customer support meeting and a team wide sync. We appreciate and take advantage of the time we have to get in sync, but we also deeply value and respect our time to think and do focused work.

       

      Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

      About Olark

      Olark Live Chat connects you to the right customer, in the right place, at the right time.

    • Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.

      We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.

      You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. 

      You should be...

      • Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things
      • A self-starter, capable of working independently 
      • Dedicated to constant experimentation & learning
      • Familiar with HTML, CSS and JavaScript

      Bonus points if you also have…

      • Experience with WordPress
      • Experience with WooCommerce (or other eCommerce platforms)
      • Experience supporting SaaS products
      • Experience with PHP / Ruby (or other programming languages)
      • Native-level fluency in a language other than English (We love being able to support customers in their native language!)

      You’ll be responsible for…

      • Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed
      • Answering pre-sales questions and other feedback from customers
      • Documenting and optimizing our support process to improve customer satisfaction
      • Writing technical documentation and other content so customers can help themselves
      • Helping our engineering & product teams to identify areas where we can improve the customer experience
      • Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need

      Why you’ll love working with us…

      • Kind, wonderful teammates that enjoy their work as much as you do
      • Competitive salary
      • Annual company retreats (read about our last adventure in Lake Tahoe!)
      • Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!
      • Transparent culture (check out our team wiki)

      Curious to learn more? Read our full position overview and apply here. We're excited to meet you!


      We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.

    • DESCRIPTION

      We are looking to add someone for evening hours 10:00PM PST (6:00AM EU) - 7:00AM PST (2:00PM EU) to support our customers in other time zones


      About You:


      A technical support specialist with technical chops, who wants to eventually move into product role. Preferably, your claim to fame from your last job won’t be how many tickets you solved but how many you made ‘extinct’ by working with the team to improve products and processes. You take everything you learn and turn it into collateral or processes that will let you reduce your workload so you can take on new responsibilities. Customers are your #1 priority, and you’ll do whatever it takes to support them.


      As a Support Specialist, you’ll be exposed to every part of our system and work directly with Customer Success, Engineering and Product Management to ensure that our customers have the best possible experience.


      REQUIREMENTS


      3-6 years work experience, with at least one promotion at their current company.

      Intermediate knowledge of web technologies, such as HTML/CSS/Javascript and a server-side scripting language such as Python, PHP or Java.

      Strong analytical skills, with a desire to identify inefficiencies through data analysis and the ability to translate them into product or process solutions.

      Customer-centric: a history of going ‘above and beyond’ to support customers.

      Strong work ethic & team player.

      Hungry to learn and grow.

      Nice-To-Have (we’ll teach you if you don’t already know):

      Experience in an in-house IT function.

      Experience manipulating log data in terminal (grep, tail, wc, etc) and/or a log analysis systems.

      Experience with Telephony apps (as an end-user and/or working on a telephony product)

      An understanding of ‘cloud’ infrastructure, architecture and technologies

      Exposure to the software development lifecycle, from specification > development > QA > release

      BENEFITS

      Salary: $40,000-$55,000

      Benefits: full PPO (Google-level) Health, Vision, Dental

      Employee Stock Options

      Tax-Free Commuter Benefits

      We have an office in San Francisco, but half of us work remotely from all over the US. Check out a (totally unprompted!) blog post by one of our engineers about his experience working remotely at Truly.

  • Marketing / Sales (1)

    • Work With Us

      Want to make the web a better place for more than a billion people each month? We’re hiring.
      Open positions

      This slideshow requires JavaScript.

      HOW WE WORK

      Choose your own adventure · Everyone works from the location they choose. We’re spread out all over the world in more than 60 countries. We track about 70 percent of our projects on P2-themed WordPress.com blogs, 25 percent in private chat rooms, and the rest on Slack. Because of the geographic variance, we’re active 24/7. We care about the work you produce, not just the hours you put in.

      Coming on board · When you make it past the interview stage we’ll do a project together on contract, typically lasting between two to six weeks depending on how much time you can spend, to see how we work together (learn more about our global hiring guidelines). When you join full-time, you’ll do customer support for WordPress.com for your first two weeks and spend a week in support annually, for evermore, regardless of your position. We believe an early and ongoing connection with the people who use our products is irreplaceable.

      Meeting up · We get the whole company together once a year for seven days so that Automatticians can create bonds that influence them all year long. So far we’ve done Grand Meetups in San Francisco, California; La Paz, Mexico; Oracle, Arizona; Breckenridge, Colorado; Mont-Sainte-Anne, Québec; Seaside, Florida; Budapest, Hungary; San Diego, California; Santa Cruz, California; Park City, Utah; and Whistler, Canada.

      In addition to our all-company Grand Meetup, teams meet for five to seven days to brainstorm team-level strategy and bond in locales ranging from Boulder to Buenos Aires, Las Vegas to Lisbon, Montréal to Mexico City, and Vienna to Vietnam. If you join our merry band, expect to travel three to four weeks per year.

      Diversity and Inclusion · In 2014 we started to work, as a company, on facilitating spaces for discussions about diversity at Automattic. And at the 2016 Grand Meetup with all of our employees across 50 countries, we decided to share with the rest of the world what we are doing about diversity and inclusion.

      What do we look for? · Automatticians are curious, driven, compassionate, tenacious, autonomous, friendly, independent, collaborative, communicative, supportive, self-motivated, and amazing with .gifs. We want to work with people interested in making the web and the world a better place. Think you’ve got what it takes? Apply today.

      Getting to know us · Would you like to know a bit more about what it’s like to be part of Automattic? Check out this Business Insider interview with Matt on how our company runs without offices or email. Meet a few colleagues (aka Automatticians) and hear about their experiences in their own words. Eric did a Q&A on what it’s like to work at Automattic. Still on the fence? Karen says you should really just apply.

      Our Development Process

      Data-informed, user-driven · For every feature we launch, we gather metrics about its usage, interaction, and growth in addition to listening to the masses of feedback we get on our blog and through support channels. This helps us inform decisions about new features and enhancements. It’s not uncommon to launch a feature and then iterate immediately.

      We have a one-button deploy system for WordPress.com, and we push code to the site 60–80 times a day. WordPress.com is synced with the WordPress.org trunk pretty much every weekday. We’re strong believers in Open Source, and we try to open source everything we can.

      Is Automattic growing? Yes.

      Total WordPress.com, Akismet, Crowdsignal, and Jetpack users.

      Benefits

      • Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.
      • Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!
      • We happily provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
      • Company-sponsored life insurance.
      • Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid.
      • WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.
      • Paid two to three-month sabbatical encouraged every five years.
      • We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.
      • Other benefits are country-specific, and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.

      Open Positions

      Engineering

      Engineers at Automattic are responsible for the engines of Automattic: a variety of codebases and processes devoted to making the web a better place. With their varied backgrounds, our engineers collaborate with the other roles at Automattic to define, implement, and improve the experience those engines provide and enable.

  • All others (1)

    • 1 month ago

      Description

      Are you a recruiting all-star with a proven record of identifying and recruiting top talent?


      Exodus is looking for a full-time Recruiting Director to help our users regain financial sovereignty by recruiting amazing individuals for our growing global team.


      As the Exodus Recruiting Director, you’ll be responsible for recruiting top-notch candidates and helping them throughout the recruiting and onboarding processes.


      What You Will Do

      Own our recruiting and onboarding processes from beginning to end.

      Build and manage a pipeline of top-notch candidates using social media and other creative channels whether they are online or off.

      Filter and organize candidates according to Exodus brand and culture fit.

      Schedule and conduct interviews with candidates.

      Communicate interview findings to relevant team members.

      Give and take feedback to and from candidates.

      Create and manage an offer process for new hires.

      Create and manage an onboarding plan for new hires so that they can hit the ground running.

      Continue to stay in touch with new hires until they feel fully acclimated as part of the Exodus team.

      Ensure a high-touch process so candidates never feel lost at any point of the recruiting and onboarding processes.

      Work with management team and team leaders to identify talent needs and improve recruiting and onboarding processes.

      Create compelling job descriptions for new career openings at Exodus that attract talented and qualified candidates.

      Create and maintain job listings for our website and selected job boards.

      Develop creative ways to constantly look for and attract the best talent while staying true to Exodus’ mission and culture.

      Represent Exodus with integrity and professionalism as a first point of contact for candidates.

      Who You Are

      You have a strong passion for digital assets and it shows.

      You have a great track record of identifying and qualifying top talent, preferably for startups.

      You have experience sourcing candidates through various channels.

      You speak English fluently and feel very comfortable on video-calls.

      You are able to stay organized and stay on top of where different candidates are in the recruiting cycle and manage their respective needs.

      You are engaging, vibrant, charismatic and have great people skills.

      You have excellent references and a history of trust and established relationships in former careers.

      You have experience working remotely and/or know how to manage yourself and communicate effectively.

      You are a learner and always striving to make yourself and those around you better.

      You have used Exodus and have exchanged digital assets inside the platform. (Be prepared to share at least one order ID from your exchange history so we can discuss your exchange experience inside the product.)

      You would love to promote Exodus as a tool to bank the world using the new financial system.

      You take responsibility for your actions.

      You take initiative and don’t have to ask for direction.

      You seek what’s best for the team, rather than what’s best for yourself.

      You don’t necessarily have to be technical, but you understand the difference between Java and Javascript.

      Bonus points for being technical and/or having a wide range of other specialized skills such as design, communications, copywriting, customer support, etc.

      How To Apply

      Send an email to [email protected] with a few words on why you would be the perfect fit for this role.

      Include a link to a short (2 minute maximum) YouTube video (unlisted or private is fine) introducing yourself and showcasing the value you can provide to our team.

      If you want to include a Resume/CV, make sure it is in PDF format.

      Ensure the subject is "RECRUITING DIRECTOR - FIRSTNAME LASTNAME"