The best remote jobs, hand-picked daily.

Post a job for $299
  • Customer Support (33)

    • Overview:
      Fexa is looking for a Client Ambassador to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.

      Additionally, the Client Ambassador will manage the day-to-day onboarding and customization activities while acting as a liaison between the client and the development team. Strong time management, organization, and communication skills are critical for success in this role.

      Responsibilities:

      • Facilitate the relationship between client and internal teams.
      • Become an “expert user” of our platform.
      • Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.
      • Maintain a reasonable balance between customer deliverables and internal development workloads.
      • Track progress of upgrades and customizations for existing customers.
      • Train customers in their use of our platform by leading training sessions and presentations.
      • Develop forms, training aides and best practices to help streamline onboarding and customizations.
      • Provide (mostly non-technical) support to our new and existing customers on a daily basis.
      • Watch for and keep track of repeat issues that may require the development of a permanent solution.
      • Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.
      • Collect customer requirements from both written and verbally expressed requests.
      • Occasional travel to tradeshows and customer sites for training and/or implementation.

      Experience and Skills Desired:

      • Excellent communication and presentation skills.
      • Excellent organization, documentation and time management skills.
      • Critical thinking and creative problem-solving skills.
      • Ability to manage multiple projects simultaneously.
      • Experience in communicating technical ideas to non-technical audiences.
      • Ability to learn new tools and software quickly.
      • Positive, self-starter attitude.

       

      Benefits:

      • Health Insurance
      • Dental Plan
      • Vision Plan
      • 401k Retirement Plan
      • Remote working office
      • 2 weeks of PTO
      • MacBook Pro
      • Awesome colleagues
    • Action Verb (USA)
      2 weeks ago

      Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?

      If so, we’d like you to learn about Files.com!

      At Files.com, we believe that providing great customer support is a matter of integrity.

      We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.

      So we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.

      About Files.com

      Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.

      (We hope to be launching the new Files.com homepage within the next month.)

      Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees who work from home.

      Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

      We’re Bootstrapped, Profitable, and Growing

      Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

      We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

      We Are A Remote Company

      You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.

      You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

      Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

      We think that these in-person meetings are vital to the success of a remote team.

      About the Role

      Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.

      Daily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.

      You will help triage customer reported issues and respond to them via phone, email, and chat.

      In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.

      You can further specialize in things like technical documentation, internationalization, and knowledgebase once hired into this role.

      Minimum Qualifications:

      • Bachelor’s degree or relevant experience.

      • 5+ years of Customer Support / Service experience for a SaaS or technical business services company.

      • Ability to communicate technical information in a simplified, easy to understand manner.

      • Excellent written and verbal communication skills.

      • Top-notch customer demeanor.

      Preferred Qualifications:

      • 10+ years of Customer Support / Service experience.

      • Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.

      • Experience working on a remote team.



    • Nightwatch.io
       is looking for one more agile, internet-savvy, and empathetic customer support hero to join our close-knit remote team and help us to provide the best customer service.

      If you are a creative person who enjoys freedom, new technologies, and solving problems; and if you are a positive-oriented thinker who does not fit the traditional internet company structure, this job might be the right fit for you. We are not looking for someone who regularly switches companies, or who is only looking for a huge wage. Our mission is to develop a strong team that shares our values of personal growth, education, compassion and true friendship.

      Collectively, we want to bring forward-thinking and innovative solutions to the world. We are a bootstrapped company that believes the future belongs to smaller companies that don’t subscribe to the 9-to-5 corpo way of doing things. We believe that the Silicon Valley era is over, and we are building a business which allows us to enjoy the freedom of working remotely where each of us has the autonomy and flexibility to have a high impact on the world with our work.

      Our mission is creating forward-thinking SEO tracking tools that help our users scale their online businesses, so familiarity with the world of SEO and internet marketing software is a must.

      We're offering a remote position and a flexible work schedule (part-time or full-time). We are communicating regularly: via Slack throughout the day and team calls weekly.

      Requirements:

      • 4+ Years experience with customer support
      • Internet-savvy and SEO-savvy: you should know what the heck is VPN, SERP, and DA and how they work  —  and most importantly, to be able to explain it to a new user
      • Experience with customer support in SaaS or at IT companies is a huge plus
      • Extraordinary communication skills and English at the level of a native speaker
      • Strong problem-solving skills
      • Empathy — you will be the users’ main advocate, guide, and advisor
      • Initiative, proactivity, positive attitude, and creative thinking is a must. Do challenges motivate you to think out of the box and find a better solution? You’re our guy/girl!

      What it is going to look like:

      • Going through incoming emails and chat conversations and making our customers happy
      • Answering our users’ questions and helping them to get the most of Nightwatch
      • Working daily with your customer support team to discuss the progress and feedback via chat and calls

      Interested? Apply now! Write us why you'd like to join, what you have achieved so far, and how the work you’ve done looks like.

    • 1 week ago

      Zapier is a 100% globally distributed team. We are looking for Customer Champions globally. This role is intended for International applicants that live in time zones that may not be otherwise listed on the Jobs page. Please only apply for the role that best fits your region and don't apply for all available roles.

      This is a standing job listing. That means we may not be actively looking for a new Customer Champion at the moment, but we are frequently enough that we take applications since the next time we will be looking is right around the corner.

      Hi there!

      We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

      We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

      Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      About You

      You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

      You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

      You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

      You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

      You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

      You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

      You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

      We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

      Things You Might Do

      Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

      • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
      • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
      • Work with the product team to build tools that will speed up and increase the quality of support at the same time
      • Experiment: this is a startup so everything can change

      How To Apply

      We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

      After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

      About Zapier

      For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

      We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

      We believe that with the right tools, you can have big impact with less hassle.

      We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

      We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

      The Whole Package

      Location: Remote (Anywhere)

      If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

      However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

      Compensation:

      • Competitive salary (we don't use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

       

      Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

      Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

      Apply Here
    • This role is for someone who can support our growing team located anywhere in India. Please only apply for the role that best fits your region and don't apply for all available roles.

      This is a standing job listing. That means we may not be actively looking for a new Customer Champion at the moment, but we are frequently enough that we take applications since the next time we will be looking is right around the corner.

      Hi there!

      We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

      We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

      Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      About You

      You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

      You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

      You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

      You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

      You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

      You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

      You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

      We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

      Things You Might Do

      Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

      • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
      • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
      • Work with the product team to build tools that will speed up and increase the quality of support at the same time
      • Experiment: this is a startup so everything can change

      How To Apply

      We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

      After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

      About Zapier

      For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

      We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

      We believe that with the right tools, you can have big impact with less hassle.

      We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

      We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

      The Whole Package

      Location: India - (any time zone)

      If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

      However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

      Compensation:

      • Competitive salary (we don't use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

       

      Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

      Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

      Apply Here
    • Normally we hire candidates for our Customer Champion team to work a standard Monday to Friday work week. However, right now we are in need of someone who can help our customers in a full-time, 5 day work week that always includes Saturday and Sunday. If you're excited about this role but you'd prefer a Monday to Friday work week, check out our jobs page for other roles that may be a good fit.

      Hi there!

      We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

      We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

      Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      About You

      You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

      You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

      You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

      You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

      You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

      You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

      You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

      We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

      Things You Might Do

      Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

      • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
      • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
      • Work with the product team to build tools that will speed up and increase the quality of support at the same time
      • Experiment: this is a startup so everything can change

      How To Apply

      We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

      After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

      About Zapier

      For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

      We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

      We believe that with the right tools, you can have big impact with less hassle.

      We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

      We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

      The Whole Package

      Location: Anywhere (100% Remote)

      If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

      However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

      Compensation:

      • Competitive salary (we don't use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

       

      Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

      Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

      Apply Here
    • Normally we hire candidates for our Customer Champion team to work a standard Monday to Friday work week. However, right now we are in need of someone who can help our customers in a full-time, 5 day work week that always includes Saturday and Sunday. If you're excited about this role but you'd prefer a Monday to Friday work week, check out our jobs page for other roles that may be a good fit.

      Hi there!

      We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

      We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

      Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

      About You

      You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

      You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

      You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

      You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

      You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

      You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

      You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

      We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

      Things You Might Do

      Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

      • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
      • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
      • Work with the product team to build tools that will speed up and increase the quality of support at the same time
      • Experiment: this is a startup so everything can change

      How To Apply

      We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

      After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

      About Zapier

      For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

      We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

      We believe that with the right tools, you can have big impact with less hassle.

      We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

      We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

      The Whole Package

      Location: Eastern US and Canada

      If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

      However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

      Compensation:

      • Competitive salary (we don't use remote as an excuse to pay less)
      • Great healthcare + dental + vision coverage*
      • Retirement plan with 4% company match*
      • Profit sharing
      • 2 annual company retreats to awesome places
      • 14 weeks paid leave for new parents of biological or adopted children
      • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
      • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
      • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

      *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

       

      Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

      Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

      Apply Here
    See 26 more Customer Support jobs
  • Design (2)

    • 1 month ago

      The Hero Company is looking for a Graphic Designer/Creative Director, and if you’re the right fit for our culture, this may well be the best job you’ve ever had.   

      At our core, we’re a direct marketing company. In other words… 

      • We create incredible products: everything from relationship advice ebooks for single men, to fitness courses for young women, to nutritional supplements for everyone. 
      • We create captivating sales and marketing websites to sell those products. 
      • We buy ads, to drive traffic to our sales and marketing websites. 
      • We run email promotions to our prospects and customers, to keep them engaged, happy, and buying more. 
      • We manage the infrastructure required to support it all: the tech, operations, finance and customer support. 

      We’ve been around since 2007, and our team has been responsible for over $50,000,000 of online sales in the past decade. We’ve maintained an A+ Better Business Bureau rating, and just as importantly, rave reviews from our customers. 

      Even better… we did it all remotely. Despite our distance, we have a fantastic, fun, highly-driven “online culture”, with clear alignment on our values and our mission. We play to win, we learn from our mistakes and we celebrate our victories and each other.    

      The Hero Company is a poor fit for anyone who wants to “phone it in” or spend their days on social media. Underperformers, excuse-makers and games players don’t last long here. If dedication to your work and your teammates isn’t a top 3 life priority (and hopefully the other two are friends/family and health!), this isn’t the right place for you. 

      On the other hand: if you’re self-motivated, growth-oriented, and hard-working… and if you’re looking for the right balance of stable employment, and the freedom to shape your days and your own success… then this is where you’ll find it.  


      Position: Graphic Designer/Creative Director 

      We are searching for a Graphic Designer/Creative Director to support our fast-paced marketing efforts.  

      Your job will be to design everything from sales pages, to product/package labels, to ecommerce websites, to… yes… banners! 

      It is imperative that you have deep experience with Direct Response Marketing. You should be intimately familiar with landing pages, sales pages, checkout pages, UI best practices, and Conversion Optimization. If you haven’t spent at least a year doing Direct Response design, please do not apply. 

      That said, we are hoping for a “unicorn” who can produce not just killer landing pages, but also beautiful brand designs, product labels, and branded websites!  

      Our websites are seen by millions of people every month… which means a heck of a lot of eyes on your designs.   


      Your Responsibilities 

      • Partner with the Marketing Director to bring campaign ideas to life, including web landing pages, emails, package design, social media graphics and more. 
      • Design cohesive campaigns across multiple platforms including desktop, mobile, and tablet. 
      • Ensure all final production files are prepared correctly and ready for development. 
      • Work collaboratively with the development team to execute the UX/UI solutions. 

        

      Skills & Requirements 

      • At least 1 year of Direct Marketing design experience 
      • At least 5 years of general design experience 
      • Deep understanding of conversion-optimized design 
      • You’re an aesthete, and proud of it. 
      • You work well alone, but you’re a team player 


      The Ideal Candidate Is Also 

      • Relentlessly self-motivated, and extremely driven to succeed. You’ll take direction, but don’t need motivation, to be accountable for your results. 
      • Detail-Oriented: you notice when design elements “don’t add up,” you pay attention to how words are spelled, and you’re the first to catch mistakes. 
      • Organized and “On Top of It”: you know your area of competence so well that you don’t need to go looking for the answers when someone asks you a question. 
      • Obsessively Growth Oriented: you look for ways to improve yourself, and the work you do. 


      Salary, Benefits, and Perks   

      You’ll start out as an independent contractor at $45-70/hour (depending on your experience level), and you’ll be responsible for hitting 30, 60 and 90-day milestones. If you meet or exceed expectations, your full-time offer will be as follows: 

      • $75,000 and up Base Pay (depending on your experience level) + opportunity to grow it quickly* 
      • Full Health and Dental Benefits 
      • Work from wherever, as long as you perform and are on time for our online meetings and conference calls 
      • Unlimited Vacation + Major Holidays Off 

      *If you have more than 2 years of Direct Response experience, and a stellar track record, we will consider a higher base. 


      To Apply 

      Please send the following to [email protected]

      • Your resume/CV 
      • A 4-8 paragraph introduction. Please send this in the body of the email, and not as a separate attachment. 

      In this introduction, please tell us about why this appeals to you, and include any/all relevant portfolio items: websites, product labels, and yes… even banners! 

      We can’t wait for the right candidate to join us, and we’re looking forward to hearing from you! 

    • 1 week ago

      Senior Product Designer, WordPress.com

      We’re looking for a passionate, motivated Product Designer to join the WordPress.com design team as part of our growing design organization at Automattic. You’ll collaborate with engineers, designers, marketers, and customer support in our fully remote company. Your mission is to help our customers be more successful online and help make the web a better, more inclusive place.

      WordPress.com is a hosted version of the open source WordPress software that powers more than 32% of the web. It enables small businesses, independent publishers, hobbyist, non-profit organizations, and everyone in-between to build a website or blog quickly without any technical knowledge. The WordPress.com network welcomes more than 409 million people viewing more than 15.5 billion pages each month. We believe in enabling freedom for all echoed by our mission to democratize publishing one website at a time.

      Which brings us to you: We need you to help us further our mission, enabling people all over the world, to create their place on the web for whatever their interest or need is.

      What you’ll be doing:

      Objective #1: Drive the interface design and interactions of a new site building and management experience targeted at small businesses.

      • UI & Visual Design: Design at all levels of fidelity including sketches, wireframes, prototypes, visual designs, and detailed interactions for a product at scale — taking into consideration the full customer journey, touchpoints, mobile, and product experience.
      • UI Savvy: Working in collaboration with UX designers, you’ll design solutions for customer problems and the strategies that have been identified, focusing on the execution of inclusive, top-class visual design and interactions on WordPress.com. Your product background and emphasis on research and strategy will play a supporting role to your main focus of designing the screens people interact with.
      • Communicate: Effectively communicate conceptual ideas and design rationale in written form as well as verbally and visually to gain alignment and move the work forward.
      • Execute: You’ll partner with developers in the building process with an eye on quality, execute at all design stages, and ensure a polished experience. You obsess over details and are excited to polish until your work is pixel-perfect.
      • Iterate & Validate: Working in short design cycles, you’ll iterate on designs according to research and feedback, validating your work with data and real users. You will conduct evaluative testing to validate and inform the design decisions we’re making.

      Objective #2: Drive the advancement of user interface design process and practices at Automattic, including the integration and adoption of a new design system (Muriel).

      • Grow Our Design Community: You’ll collaborate with other members of the design team to give feedback and continually improve each other’s work, and the design process itself.
      • Evolve Our Design Process: You’ll help improve our evolving design system, Muriel, and process by actively connecting with other designers across the company, and providing feedback to our design system team.

      Have you done this before?

      Do you have experience producing inclusive, top-class interfaces and interactions at scale?

      If you’d like this to be your next challenge, send us your resume, a portfolio (if you have one), and answers to the following:

      • Tell us why you’d be a good fit for the role.
      • What is the product design accomplishment that you are most proud of? Speak specifically about a time when you improved an existing product.

      We are lucky to receive hundreds of applications for every position, so try to make your application stand out.

      We’re serious about growing diversity in the tech industry. We want to build Automattic as an environment where people love their work and show respect and empathy to those with whom we interact. Diversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socioeconomic background, cultural background, geographic location, disabilities and abilities, relationship status, veteran status, and age. To work on diversity means that we welcome these differences, and strive to increase the visibility of traditionally underrepresented groups. Read more about our dedication to diversity and inclusion.

      Apply for this Job

      Curious who works in product at Automattic? Meet Kelly Hoffman and Mel Choyce!

      All Jobs Require

      • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
      • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
      • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
  • Marketing / Sales (1)

    • Work With Us

      Want to make the web a better place for more than a billion people each month? We’re hiring.
      Open positions

      This slideshow requires JavaScript.

      HOW WE WORK

      Choose your own adventure · Everyone works from the location they choose. We’re spread out all over the world in more than 60 countries. We track about 70 percent of our projects on P2-themed WordPress.com blogs, 25 percent in private chat rooms, and the rest on Slack. Because of the geographic variance, we’re active 24/7. We care about the work you produce, not just the hours you put in.

      Coming on board · When you make it past the interview stage we’ll do a project together on contract, typically lasting between two to six weeks depending on how much time you can spend, to see how we work together (learn more about our global hiring guidelines). When you join full-time, you’ll do customer support for WordPress.com for your first two weeks and spend a week in support annually, for evermore, regardless of your position. We believe an early and ongoing connection with the people who use our products is irreplaceable.

      Meeting up · We get the whole company together once a year for seven days so that Automatticians can create bonds that influence them all year long. So far we’ve done Grand Meetups in San Francisco, California; La Paz, Mexico; Oracle, Arizona; Breckenridge, Colorado; Mont-Sainte-Anne, Québec; Seaside, Florida; Budapest, Hungary; San Diego, California; Santa Cruz, California; Park City, Utah; and Whistler, Canada.

      In addition to our all-company Grand Meetup, teams meet for five to seven days to brainstorm team-level strategy and bond in locales ranging from Boulder to Buenos Aires, Las Vegas to Lisbon, Montréal to Mexico City, and Vienna to Vietnam. If you join our merry band, expect to travel three to four weeks per year.

      Diversity and Inclusion · In 2014 we started to work, as a company, on facilitating spaces for discussions about diversity at Automattic. And at the 2016 Grand Meetup with all of our employees across 50 countries, we decided to share with the rest of the world what we are doing about diversity and inclusion.

      What do we look for? · Automatticians are curious, driven, compassionate, tenacious, autonomous, friendly, independent, collaborative, communicative, supportive, self-motivated, and amazing with .gifs. We want to work with people interested in making the web and the world a better place. Think you’ve got what it takes? Apply today.

      Getting to know us · Would you like to know a bit more about what it’s like to be part of Automattic? Check out this Business Insider interview with Matt on how our company runs without offices or email. Meet a few colleagues (aka Automatticians) and hear about their experiences in their own words. Eric did a Q&A on what it’s like to work at Automattic. Still on the fence? Karen says you should really just apply.

      Our Development Process

      Data-informed, user-driven · For every feature we launch, we gather metrics about its usage, interaction, and growth in addition to listening to the masses of feedback we get on our blog and through support channels. This helps us inform decisions about new features and enhancements. It’s not uncommon to launch a feature and then iterate immediately.

      We have a one-button deploy system for WordPress.com, and we push code to the site 60–80 times a day. WordPress.com is synced with the WordPress.org trunk pretty much every weekday. We’re strong believers in Open Source, and we try to open source everything we can.

      Is Automattic growing? Yes.

      Total WordPress.com, Akismet, Crowdsignal, and Jetpack users.

      Benefits

      • Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.
      • Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!
      • We happily provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.
      • Company-sponsored life insurance.
      • Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid.
      • WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.
      • Paid two to three-month sabbatical encouraged every five years.
      • We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.
      • Other benefits are country-specific, and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.

      Open Positions

      Engineering

      Engineers at Automattic are responsible for the engines of Automattic: a variety of codebases and processes devoted to making the web a better place. With their varied backgrounds, our engineers collaborate with the other roles at Automattic to define, implement, and improve the experience those engines provide and enable.

  • Product (4)

    • HeartSim (US timezones)
      1 week ago

      HearthSim, the company behind the Hearthstone Deck Tracker and HSReplay.net is working on a new product for Magic: The Gathering Arena, and we are looking for a product manager to join our team.


      If you use HSReplay.net frequently, have tons of ideas for features that you wish existed on the site, love data visualization tools like D3.js and r/dataisbeautiful, geek out about helping people find insight in large data sets, and are excited at the prospect of joining a quickly growing, early stage eSports statistics and analytics company, then we want to talk to you!

      In this role you will be the first full time member of the product management discipline at the company. You will be working directly with the company’s founders and you will have a determining impact on the direction and success of our products.


      In this role, you will need to:

      • Engage directly with new gaming franchises, players, social influencers, and other eSports ecosystem partners to understand the needs of players and the opportunities for new products and features.

      • Define customer personas and quantify market sizes to estimate the economic opportunity for potential products and features.

      • Generate and propose ideas for new features and products.

      • Draft product requirement documents and collaborate with engineers and visual designers to create wireframes and UI mockups.

      • Decompose new features into user stories as part of the company’s agile sprint process.

      • Maintain a well groomed engineering backlog in order to: keep engineering focused on the highest priorities, anticipate and resolve dependencies, say no to distractions, triage bugs, identify at risk deliverables, and take corrective action.

      • Coordinate with customer support, finance, and marketing to integrate their engineering needs into the backlog.

      • Collaborate with the marketing department to orchestrate and execute the go-to-market for new products and features.

      • Collect player feedback and analyze metrics to iterate on features and inform future prioritization decisions.


      Qualifications:

      • Prior experience performing the PM functions of the role described above.

      • A track record of conceptualizing and bringing successful new products to market.

      • A strong independent work ethic and internal drive to create amazing products.

      • Comfortable working remotely full time (we are a distributed team).

      • Able to reliably attend meetings between 10am - 6pm Eastern Standard Time.

      • Either eligible to work for a US based company, or able to work as an independent contractor to a US based company.

    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is looking for a Senior Product Leader to lead InVision Studio, the world’s most powerful screen design tool. InVision Studio is a new product that we expect to be a core, high volume, high love InVision experience. In this role you will oversee 8 teams that will continue to scale with the success of the Studio product. You will also lead the teams for the related product zone that is comprised of Studio core teams, Studio platform and marketplace, and Studio cloud. Ultimately, you will own the success of “the designer in flow” for our company. With your Design and Engineering Leaders as your key partners, you’ll lead this strategic growth area for InVision by articulating vision and strategy and overseeing multiple product teams to best serve your users and grow a fantastic business, with an overall mission of scaling design authenticity for ourselves and our users.

      What you’ll do:

      • Strategy: Help us set a course and win for the world’s most successful screen design tool. Drive zone strategy and vision, collaborating with your key Design, Engineering, and Marketing partners and business stakeholders, while fitting well inside our overall InVision product direction. Support your squads to get their product directions correct while aligning them together. You are a domain expert for the company
      • Communications: Serve as the voice and ambassador of the zone, ensuring we listen to and share out to our many stakeholders in other zones, and in sales, account management, and customer support. Communicate the inspiring vision. We’re transparent and well understood
      • Collaboration: Problem solve and collaborate across the company, especially leadership, and bring out the best in others to get us to the right answers, while running your zone’s product operations well. You will partner closely with our enterprise facing sales, account management, and customer support teams
      • Technicals: Get into the data and support your Product Managers with data, engineering, and design system fundamentals as we continually improve how we work together
      • Details and Results: Get the forest and the trees right as you set up your zone’s structure and support superior product execution across your teams. Meet or exceed your goals while delivering consistently and predictably
      • User Science: Apply your deep understanding of studying user intent and behavior to ensure your organization does the right user research well to refine our product direction and shares back insight into the broader organization
      • Management: Build, lead, grow, and retain a team of fantastic Product Managers and Directors

      What you’ll bring: 

      • 6+ years of strategic product management, where you were accountable for strategy, execution, and user understanding
      • Demonstrable successes in both launching (innovating) and scaling (iterating) products as the strategic owner
      • Track record of developing your people; when we reference check you with your direct reports they will speak highly of you
      • Care for the craft of design is a strong plus!

      About the Product Team:

      • We believe
        • The screen has become the most important place in the world
        • The customer experience has moved to the screen
        • Every company in the world is becoming a digital product company
        • At InVision, we can empower teams to create the world’s best digital experiences
        • If we succeed, we will make the way people live, work and connect better through design
      • Our users include the entire team throughout the product design process, though the product designer is our hero
      • We are Directly Responsible Individuals (DRIs) and the organization and our users can count on us
      • Our success is tied to great collaboration with our “first teams” of design, engineering, and other primary partners. We’re in it together to win
      • Outcomes over outputs, always
      • Product management is a craft, and we’re all always learning and growing
      • Most importantly, we’re here to serve our users. We are driven to make their lives better, and continuously strive to understand, advocate for, and serve them

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 4 weeks ago

      InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is looking for a Senior Product Leader to lead InVision Studio, the world’s most powerful screen design tool. InVision Studio is a new product that we expect to be a core, high volume, high love InVision experience. In this role you will oversee 8 teams that will continue to scale with the success of the Studio product. You will also lead the teams for the related product zone that is comprised of Studio core teams, Studio platform and marketplace, and Studio cloud. Ultimately, you will own the success of “the designer in flow” for our company. With your Design and Engineering Leaders as your key partners, you’ll lead this strategic growth area for InVision by articulating vision and strategy and overseeing multiple product teams to best serve your users and grow a fantastic business, with an overall mission of scaling design authenticity for ourselves and our users.

      What you’ll do:

      • Strategy: Help us set a course and win for the world’s most successful screen design tool. Drive zone strategy and vision, collaborating with your key Design, Engineering, and Marketing partners and business stakeholders, while fitting well inside our overall InVision product direction. Support your squads to get their product directions correct while aligning them together. You are a domain expert for the company
      • Communications: Serve as the voice and ambassador of the zone, ensuring we listen to and share out to our many stakeholders in other zones, and in sales, account management, and customer support. Communicate the inspiring vision. We’re transparent and well understood
      • Collaboration: Problem solve and collaborate across the company, especially leadership, and bring out the best in others to get us to the right answers, while running your zone’s product operations well. You will partner closely with our enterprise facing sales, account management, and customer support teams
      • Technicals: Get into the data and support your Product Managers with data, engineering, and design system fundamentals as we continually improve how we work together
      • Details and Results: Get the forest and the trees right as you set up your zone’s structure and support superior product execution across your teams. Meet or exceed your goals while delivering consistently and predictably
      • User Science: Apply your deep understanding of studying user intent and behavior to ensure your organization does the right user research well to refine our product direction and shares back insight into the broader organization
      • Management: Build, lead, grow, and retain a team of fantastic Product Managers and Directors

      What you’ll bring: 

      • 6+ years of strategic product management, where you were accountable for strategy, execution, and user understanding
      • Demonstrable successes in both launching (innovating) and scaling (iterating) products as the strategic owner
      • Track record of developing your people; when we reference check you with your direct reports they will speak highly of you
      • Care for the craft of design is a strong plus!

      About the Product Team:

      • We believe
        • The screen has become the most important place in the world
        • The customer experience has moved to the screen
        • Every company in the world is becoming a digital product company
        • At InVision, we can empower teams to create the world’s best digital experiences
        • If we succeed, we will make the way people live, work and connect better through design
      • Our users include the entire team throughout the product design process, though the product designer is our hero
      • We are Directly Responsible Individuals (DRIs) and the organization and our users can count on us
      • Our success is tied to great collaboration with our “first teams” of design, engineering, and other primary partners. We’re in it together to win
      • Outcomes over outputs, always
      • Product management is a craft, and we’re all always learning and growing
      • Most importantly, we’re here to serve our users. We are driven to make their lives better, and continuously strive to understand, advocate for, and serve them

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 2 weeks ago
      We are Welcome. We help travelers by taking away the hassle of moving around the destination they arrived at and providing the best private transfers along with cool personal sightseeing tours. We find the best drivers, with the best cars, provide top-notch customer support, and are moving towards making the digital side of our product as effortless and enjoyable as possible.

      Who we're looking for

      A product designer to make our design team the army of two.
       
      A person who:
      • Is comfortable with problems and solutions not being well defined
      • Can find the right people to get answers from
      • Isn't afraid of analyzing a statistical report or two
      • Cares about making small features good as much as big ones
      • Works well switching between tasks and feels comfortable in a fast-paced environment
      • Is proficient in designing for different devices and platforms
      • Values data over personal opinion
      • Has a personal opinion
      • Is ok with making a design less cool and simpler to implement if current conditions demand it
      • Can make something super cool and visually pleasing when it makes sense
      • Loves when their design gets implemented correctly and makes everything to help developers do it
      • Cares about what is written on buttons
      • Doesn't mind strong Greek and Russian accent

      What you'll be doing

      On a high level:
      • Explaining to users what the product is and how it works
      • Making the user experience effortless
      • Contributing to the creation of our distinct visual language
      • Helping to bring our developing design system to life
      • Helping the company to make more money
      On a practical level:
      • Identifying and formulating user problems with product managers and stakeholders
      • Researching to find possible solutions
      • Creating high-fidelity mockups/prototypes and iterating on them with product managers and stakeholders
      • Explaining to developers how the end result is supposed to work
      • Controlling the quality of implementation
      • Following up on the results

      Good things about us

      • We have 6 products for 3 completely different types of users in 12 languages. You will have new challenging tasks on a daily basis
      • Our products are not so bad or old that you hate them, but not so good yet that you have nothing to contribute
      • The team has a perfect size: we're small enough to have minimum bureaucracy and corporate nonsense, but big enough to enable every person to do what they are best at and make a difference doing so
      • Our development team is really powerful, motivated, and can do virtually anything
      • The production cycle is fairly short: you start seeing your work in production really quick
      • We've been growing at a good pace for the last 4 years and it won't end anytime soon

      More about us

      We are providing our services in 28 destinations including Athens, Paris, Madrid, Barcelona, Amsterdam, Rome, and we're adding 2 new destinations per month. In 2018 we served more than 500,000 travelers and we plan to surpass the 1 million mark in 2019.
       
      Currently, our team has 50 exceptional team members. The main office is in Athens, Greece, but we have people working remotely from all over the world. If you're from Greece, we'll gladly find a place for you in the office, if not – you can work remotely.
       
      Tools we use
      Sketch, Invision, Zeplin, and various tools for prototyping.
       
  • All others (1)

    • 2 weeks ago

      Description

      Are you a recruiting all-star with a proven record of identifying and recruiting top talent?


      Exodus is looking for a full-time Recruiting Director to help our users regain financial sovereignty by recruiting amazing individuals for our growing global team.


      As the Exodus Recruiting Director, you’ll be responsible for recruiting top-notch candidates and helping them throughout the recruiting and onboarding processes.


      What You Will Do

      Own our recruiting and onboarding processes from beginning to end.

      Build and manage a pipeline of top-notch candidates using social media and other creative channels whether they are online or off.

      Filter and organize candidates according to Exodus brand and culture fit.

      Schedule and conduct interviews with candidates.

      Communicate interview findings to relevant team members.

      Give and take feedback to and from candidates.

      Create and manage an offer process for new hires.

      Create and manage an onboarding plan for new hires so that they can hit the ground running.

      Continue to stay in touch with new hires until they feel fully acclimated as part of the Exodus team.

      Ensure a high-touch process so candidates never feel lost at any point of the recruiting and onboarding processes.

      Work with management team and team leaders to identify talent needs and improve recruiting and onboarding processes.

      Create compelling job descriptions for new career openings at Exodus that attract talented and qualified candidates.

      Create and maintain job listings for our website and selected job boards.

      Develop creative ways to constantly look for and attract the best talent while staying true to Exodus’ mission and culture.

      Represent Exodus with integrity and professionalism as a first point of contact for candidates.

      Who You Are

      You have a strong passion for digital assets and it shows.

      You have a great track record of identifying and qualifying top talent, preferably for startups.

      You have experience sourcing candidates through various channels.

      You speak English fluently and feel very comfortable on video-calls.

      You are able to stay organized and stay on top of where different candidates are in the recruiting cycle and manage their respective needs.

      You are engaging, vibrant, charismatic and have great people skills.

      You have excellent references and a history of trust and established relationships in former careers.

      You have experience working remotely and/or know how to manage yourself and communicate effectively.

      You are a learner and always striving to make yourself and those around you better.

      You have used Exodus and have exchanged digital assets inside the platform. (Be prepared to share at least one order ID from your exchange history so we can discuss your exchange experience inside the product.)

      You would love to promote Exodus as a tool to bank the world using the new financial system.

      You take responsibility for your actions.

      You take initiative and don’t have to ask for direction.

      You seek what’s best for the team, rather than what’s best for yourself.

      You don’t necessarily have to be technical, but you understand the difference between Java and Javascript.

      Bonus points for being technical and/or having a wide range of other specialized skills such as design, communications, copywriting, customer support, etc.

      How To Apply

      Send an email to [email protected] with a few words on why you would be the perfect fit for this role.

      Include a link to a short (2 minute maximum) YouTube video (unlisted or private is fine) introducing yourself and showcasing the value you can provide to our team.

      If you want to include a Resume/CV, make sure it is in PDF format.

      Ensure the subject is "RECRUITING DIRECTOR - FIRSTNAME LASTNAME"