The best remote jobs, hand-picked daily.

Post a job for $299
  • Software Dev (27)

    • 1 month ago

      On being a Security Engineer at balena

      We maintain a service infrastructure for IoT devices and provide our own device operating system. You will design, develop and deploy security controls and concepts strechting from cloud based applications to systems that run on embedded devices.

      People who are successful engineers are well-rounded generalists and great communicators. They are eager to take responsibility for a project, and are able to make good decisions about the project because they have the context of what's important.

      We don't require engineers to be already familiar with the technologies we use. We are happy to invest in people that showcase a strong understanding of the challenges of building secure distributed systems.

      Responsibilities

      • Actively invest back in our own technology, libraries, and frameworks
      • Be highly motivated to produce great code
      • Understand security best practices and strive to apply them in your work
      • Assist in new security control initiatives
      • Assist with the development and documentation of security architectures and roadmaps
      • Evaluate and address security reports and security problems
      • Design, architect, and own the execution of your projects
      • Ensure the architecture of our distributed system remains cohesive
      • Collaborate, brainstorm, and coordinate work with other balenistas
      • Understand the high-level goals, and thus know how to prioritize your work
      • Work efficiently with a certain amount of ambiguity in the tasks you're executing

      About balena

      Balena provides a software platform that helps developers build, deploy and manage code on connected devices. We brought Docker to embedded GNU/Linux devices in 2013 and have been building our IoT toolkit ever since. We also maintain a variety of successful open source projects including EtcheropenBalenabalenaOS and balenaEngine and made contributions to high-exposure projects such as DockerElectron, and AppImage.

      Our technology is open, standards-based, and proven in production across a wide range of scenarios from drones, 3D printers, point-of-sale devices, tidal turbines, skyscrapers and more. Our investors include DFJ, Aspect Ventures, GE, and Ericsson.

      Balena is a highly distributed, remote-friendly company with a pretty much flat hierarchy. Our organization is adaptive, getting feedback signals from our users and systems. Right now we organize ourselves by projects, which allow us to build complex features and solve big problems, while staying mutable. As a distributed group, we rely on clear communication and the rule of "assume positive intent" to help us work together across time zones, cultures and first languages. Our base of operations is nominally London, though really we are living all over the world: from Barcelona to Bulgaria, Argentina to Vietnam, and many more.

      REQUIREMENTS

      Need to have:

      • Desire to make yourself and others more effective. You'd be bothered by an inefficient process
      • Good understanding of software engineering practices and how to apply them
      • Excellent written communication skills, and fluency in English
      • Self-discipline to take on a project and push it to completion without too much management. You also know when to ask for help
      • Highly organized, able to handle many threads at once, and keep things moving
      • Ability to identify security issues and risks, and develop mitigation plans
      • Strong knowledge of current security threats, trends, and mitigations
      • Knowledge of network and web related protocols (e.g. TCP/IP, HTTP/S, SSH, OAuth2, SAML)

      Nice to have:

      • A sample of your work (URL or attached sample)
      • Contributions to OSS projects (please include a URL)
      • Having worked remotely before
      • Experience with balena as a user
      • Experience with embedded GNU/Linux, anything ranging from personal projects with a Raspberry Pi to commercial or industrial scenarios with custom devices
      • Experience and detailed technical knowledge of security engineering, system and network security, authentication and security protocols, cryptography, and application security

      Make sure to let us know if any of these items apply to you!

      BENEFITS

      • Work with an extremely talented, diverse team
      • Equipment of your choice
      • Remote-friendly
      • Flexible working hours
      • Generous vacation policy
      • Annual company gathering in an international location
      • We send you hardware for side projects!
    • Conductor
      2 weeks ago

      DevOps Engineer

      Does playing an instrumental role in helping the M&E industry render their motion pictures across thousands of cloud-based VMs, 100s of thousands CPUs, and petabytes of data sounds exciting to you? Our small, distributed, fun team is looking for an enthusiastic DevOps Engineer to join us in crafting an indispensable part of the content creation toolset. We built the world’s largest visual effects rendering farm, used for productions such as Deadpool, Game of Thrones, Stranger Things and Welcome to Marwen, and we need your help building our next generation backend services and APIs!

       

      What to expect:

      • In your first 30 days: you’ll contribute to our Terraform modules to support our new and existing projects.

      • In your first 6 months: you’ll have migrated our entire cloud infrastructure to infrastructure-as-code as Terraform modules, and you will play a critical role in helping us schedule workloads across multiple cloud providers. You’ll also have improved the observability of our services.

      • By the end of your first year: you’ll own our multi-cloud infrastructure. If you are interested in management, you’ll help hire and build a DevOps team, or continue working as a high-impact individual contributor in a growing DevOps team.

       

      Required skills/characteristics:

      • Ability to work effectively and collaboratively from your home office.

      • Strongly motivated by opportunities to positively impact the direction of the company and product.

      • Proficient in architecting cloud-native architectures.

      • Enjoys the challenge of a heterogeneous environment, such as supporting IaaS, PaaS and Serverless computing.

      • Proven experience automating infrastructure using techniques such as configuration management and infrastructure-as-code, using tools such as Ansible, Packer, Terraform or CloudFormation.

      • Familiar with one or several cloud platforms: AWS, GCP, and/or Azure.

      • Familiar with Continuous Integration and Automated Testing.

      Additional desired experience:

      • Familiar with cloud VPC networking and peering, and NAT gateways.

      • Familiar with IAM and defining scoped access for applications and developers.

      • Familiar with one of the leading container orchestrators: Kubernetes, Nomad, and/or ECS.

      • Security conscious and strives for all services to be continuously integrated and deployed, with zero down time.

      • Developed or integrated with analytics, billing and user management systems.

       

      Interview process:

      • Casual video chat conversation with our Director of Engineering (30 minutes on Google Hangouts.)

      • Take-home project, scoped to take less than 2 hours.

      • Follow-up technical video chat conversation with our Director of Engineering (60 minutes on Google Hangouts.)

      • Casual video chat conversation with one or more of our engineers (60 minutes on Google Hangouts.)

      • Casual video chat conversation with our CEO (30 minutes on Google Hangouts.)

      Do you want to be influential in the future of M&E cloud-based services? If yes, we want to hear from you!

    • Elastic (Distributed)
      3 weeks ago

      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      The Elastic Stack is the unparalleled swiss army knife of search and analytics. It takes hundreds of engineers and large infrastructure to keep its development on track. A critical piece of the effort is our multi-cloud, distributed CI environment. We need a dedicated lead to take over the people management, operational health, and delivery of its team.

      What you will be doing
      • Manage and mentor a globally distributed team of 5-10 experienced engineers. You would evaluate performance, give timely feedback, and advocate for their career paths.
      • Work closely with engineering teams and leadership to define requirements and roadmap. The product teams depend on CI constantly. Proactivity is important.
      • Organize effective call rotations to maximize service health and engineer quality of life.
      • Foster a culture of mutual respect, collaboration, and consensus-based decision-making.
      • Commit to software-first principles. We are developers that manage state.
      • Plan for team capacity and help drive recruitment of high quality people.
      What you will bring along
      • Significant experience leading teams of software engineers, preferably in site reliability. You don't need to have been a people manager, but this is a people management role. You can (and should!) write code, but your priority is to help others do it.
      • Significant experience building and deploying complex, and completely automated, systems. We run a multi-cloud, multi-OS environment built upon immutable infrastructure. It's a mixture of off-the-shelf Jenkins and custom software. You'll need technical empathy as you help your reports fulfill their mission.
      • Expert-level programming experience in at least one computer language and deep familiarity with its build and testing ecosystem.
      • Genuine care for the well-being of your employees, striving to be an emotionally intelligent, egoless, humble, servant-leader. A sense of humor is a big help. You believe that a diverse company is a better company.
      Experience/interest in these would be nice:
      • Search and analytics tools, particularly the Elastic Stack. A love for what our company builds will only help.
      • We are a polyglot team; a love for languages would serve you well.
      • Speaking/presenting publicly. You will need to communicate effectively to others.
      • Open source. OSS is our DNA. If you have ever contributed to an open-source project, or even just followed one closely you'll have a good sense for how our company operates.
      Additional Information
      • Competitive pay
      • Equity
      • Catered lunches, snacks, and beverages in most offices
      • An environment in which you can balance great work with a great life
      • Passionate people building great products
      • Employees with a wide variety of interests
    • 4 weeks ago

      Senseye is an exciting and rapidly expanding start up in the field of condition monitoring and prognostics. We are developing a cutting-edge cloud product to provide scalable prognostics and advanced condition monitoring to the manufacturing sector. Our team of engineers consist of software engineers, data scientists, UI experts, physicists and mechanical engineers. Following successful investment funding and strong traction from large multi-national clients, we are looking to expand the engineering team.

      We are seeking an ambitious and versatile Machine Learning Engineer, whose responsibility will be to understand research generated by our researchers and put this into production software. You will work closely with the wider development and R&D teams to bring research into production.

      Requirements:

      • BSc/MSc in Computer Science/Engineering (or other numerical discipline). Relevant PhD preferred.
      • 3 yrs minimum experience in machine learning, including supervised and unsupervised techniques
      • 2 yrs experience building complex applications with modern best practices (e.g. test-driven development, continuous deployment, code reviews)
      • Familiar with the building blocks of scalable cloud systems: Linux, containers and service oriented architecture
      • Thrive working on the bleeding edge and can learn new technologies independently
      • Comfortable in a culture of fast iteration
      • Attracted to complex problems
      • Experience working as part of a team on a rapidly growing application and codebase is ideal

      Our Stack:

      • Predominantly Golang backend, with Python
      • Mongo, Redis, Neo4j and InfluxDB data storage
      • Microservice architecture
      • AWS
      • Docker + ECS orchestration

      Benefits:

      • Remote Working available.
      • 25 days annual leave + bank holidays
      • Start-up vibe – autonomy, trust and excellence
      • Dedicated time to give back to the open source community
      • Hack Days
    • 1 month ago
      You are the voice of the customer inside Giant Swarm and the voice of Giant Swarm towards the customers, helping both sides to be successful.

      Your Job:

      • You work closely with customers to understand their architecture and further their understanding of Giant Swarm, helping them to get the most out of our product and the CNCF landscape, master Cloud Native tools like Kubernetes, Prometheus as well as Loki, Helm and others.
      • Our solution architects are becoming part of diverse open source communities around tools that our customers need and use, contributing back to those projects where possible. You build and maintain helm charts that might start out as a special project for one customer and end up being a managed service run by all our customers.
      • You hold trainings and workshops at conferences, for our existing customers, as well as with Giant Swarm’s potential customers. . Do note that the role requires minimum travel as most of our interactions as a fully remote company are via video conferencing.
      • Learn from customer's problems with moving to microservices architectures, get your hands dirty and find out what Cloud Native project's entrails look like. The more successful our customers are with the Cloud Native journey, the more successful we are.
      • Ultimately, you are also responsible for documentation, helping the product teams implement fixes, prioritizing features and making sure we only need to answer questions once.
      • First impressions are important! You help create a great onboarding experience for our customers and become the main point of contact for them.
      • To sum it up: Customer Success is all that matters. Within the solution engineering team, we make sure our customers are happy and taking the right steps going forward, at best you anticipate the problems they might face in the future.

      Requirements:

      • You have experience with more than one programming language, including Go, and a strong architectural background.
      • You feel at home in the Kubernetes world, especially the multitude of Open Source tools around Kubernetes and the Container World.
      • You can explain complicated things concisely and easily for a diverse audience.
      • You have a strong sense in providing an awesome customer service that makes life easier for Developers. Your communication skills (especially written form) are excellent. Very good English skills are a must-have. German skills are a bonus.
      • You are open to attend conferences with our team and hold talks in front of customers. You are happy to travel 5-10% per year
      • We (and our customers) are currently mostly distributed around Europe (around UTC), thus, your main timezone should be somewhere between -2UTC to +2UTC to ensure better communication.

      Why we think this position is worth applying for (challenge us!)

      • Impact, Impact, Impact! We are a growing team (from 15+ European countries) and every new team member changes the team. This is great! People who know things we don’t are highly welcome.
      • “It's better to ask forgiveness than permission” (Paolini) - sure, it’s not 100% like this, but we have a strong culture of failure which is part of our agile mindset. We don’t do things like in the guidebook. Hell, our customers choose us because we are building how the guidebook should look in this day and age. You can try things out.
      • We play a key role in our customer's digital transformation. We have partnered up with Amazon Web Services and Microsoft to provide our solution on their cloud platforms - more will follow.
      • We serve some of Europe's leading organizations and are talking to many more.

      What is it like to work at Giant Swarm?

      We would like to give you a glimpse on how working with Giant Swarm(we are a fully remote team) is like:

      Self-organization

      Creative work needs freedom and openness. We encourage you to do your work wherever (some of us travel almost half the year and work from remote islands) and whenever you want (keeping in mind that there are some meetings we would like you to attend). We expect passion and encourage sustainability. If you need rest, take it. If you take up a task, own it. If you see a problem, solve it.

      Teamwork

      We are a growing company with team members distributed all over Europe and plans on expanding to the US. Our ambitious goals are only achievable as a team. Everybody’s input is highly welcome and appreciated. Although sometimes rules and processes are necessary, we try to keep them as lean as possible. Always question the status quo and find new ways of collaboration and team work.

      Learning

      Learning is mandatory and fun at the same time. If you realize you want to expand your knowledge in a specific area, we support you with conferences, books etc.

      Basics

      We offer fair (transparent and open) salaries with benefits like choosing your own laptop, your choice to work at home or in a coworking space, flexible hours, minimal meetings, transparent communication, etc.. And you will participate in our stock options program. Currently our team members have more children than we are employees. So family friendliness is a must. We don't hire job descriptions. We hire humans. :) We welcome applications from everybody, regardless ethnic or national origin, religion, gender identity, sexual orientation or age.
    • 2 months ago
      Auth0, a global leader in Identity-as-a-Service (IDaaS), provides thousands of enterprise customers with a Universal Identity Platform for their web, mobile, IoT, and internal applications. Its extensible platform seamlessly authenticates and secures more than 1.5B logins per month, making it loved by developers and trusted by global enterprises. Auth0 has raised more than $110 million to date and continues its global growth at a rapid pace. We are consistently recognized as a great place to work based our outstanding leadership and dedication to company culture, and are looking for the best people to join our incredible team spread across more than 35 countries!
       
      Auth0 Solution Architects are the premier customer-facing role acting as advisor, subject-matter expert and delivery partner for our customers and partners. As an experienced solution architect with a focus on solution implementation, you’ll be responsible for guiding our customers from concept through to go-live and beyond. More specifically, you will be directly responsible for technical solutions related to customer Identity and Access Management and be accountable to both the customer and Auth0.
       
      Solutions Architects at Auth0 are passionate technologists who are up-to-date on the latest cloud and hybrid stacks, can dive into code and love nothing more than applying their skills and Auth0 to a customer challenge.

      Responsibilities:

        • Be the Auth0 subject-matter expert and go-to resource for delivering Auth0 integrated solutions and Auth0 implementation best practices.
        • Work with customers to understand their solution goals and desired outcomes and align those with Auth0 capabilities.
        • In collaboration with customers, architect solutions that align with industry and Auth0 best practices and that address customer goals.
        • Conduct architectural and code reviews of Auth0 integrated solutions for customers and partners alike.
        • Be the voice of the customer and Auth0 solution expert when collaborating with Auth0 internal Product, Security and Engineering teams.
        • In collaboration with the other members of the Auth0 Professional Services team, build reusable assets and materials that enable the Auth0 Community.

      Requirements - Identity and Access Management Experience:

        • Hands-on experience with implementing solutions that integrate identity and access management.
        • Hands-on experience with authentication protocols e.g. OAuth2, OpenID Connect, SAML.
        • An understanding of core security concerns within a typical application e.g. password hashing, SSL/TLS, encryption at rest, XSS, CSRF.

      Requirements – Education and Working Experience:

        • Bachelor’s Degree in Software Engineering, Computer Science or another engineering discipline is required. Master’s Degree is preferred.
        • 5+ years working as a Software Engineer, Software Architect or a Consultant.
        • Previous Professional Services experience is a plus.

      Requirements - Solution Architecture & Development Experience:

        • In-depth knowledge and proven experience with at least one web development language/technology e.g. NodeJS, .NET, Java, etc.
        • Working knowledge of authentication and authorization protocols and application security.
        • Proven experience in architecting and implementing cloud and hybrid solutions with AWS, Azure, Heroku or other cloud platforms, including mobile platforms.
        • Experience in designing and developing APIs and RESTFul services.
        • Experience with web security best practices and standards.
        • Experience with SQL and NoSQL databases e.g. MongoDB, etc.
        • Familiar with application integration design patterns.
        • Familiar with DevOps processes e.g. continuous integration, etc.

      Requirements - Consulting and Leadership Experience:

        • Experience in serving as a coach, mentor, subject matter expert, and escalation point for customers, internal teams and colleagues.
        • Self-motivation and an ability to execute independently.
        • Multitasking and time management skills.
        • Strong verbal and written communication skills.
        • Ability to work in a remote setting with remote co-workers.
        • Up to 50% travel may be required.
       
    • 1 month ago

      We look for people who are:

      • As passionate about helping customers succeed as they are about working with new technologies.
      • Confident, and value freedom (we work almost exclusively from home), but humble enough to ask questions when they are stuck.
      • Want to build new things, but don’t mind rolling up their sleeves and doing what needs to get done.
      • Love to work directly with customers to solve their business problems.
      • Want to work hard, but balance that with the rest of their life.

      We are looking for a passionate engineer to be the next member of our growing developer-owned company. We care far less about what particular technologies you’re working with than we do about your experience and passion for building useful software. We are looking for an individual who has experience building production web applications and is as passionate about helping customers succeed as they are about working with new technologies. We need a person that is confident and values freedom (we work almost exclusively from home), but is humble enough to ask questions when they are stuck. We need a person who wants to build new things, but doesn’t mind rolling up their sleeves and doing some maintenance work. We are looking for someone who wants to work hard, but balances that with the rest of their life. We know this is a hard mix to find, but if you feel like you’re up for the challenge, please get in touch!

      Requirements

      Loves to work directly with customers to solve business problems

      Being within < 2 hours driving distance of Richmond or Charlottesville is a HUGE plus!

      Linux/infrastructure experience a plus

      Experience writing modern/production web applications using any of ASP.NET MVC, Rails, Django, Node.js, etc…

      Experience with HTML/CSS

      Experience with JavaScript

      Experience with writing tests and using automated testing frameworks

      Experience with AWS/Azure/Google Cloud a plus

      iOS/Android experience a plus

       
    • Scrapinghub (US Timezone)
      2 months ago
      Are you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month?
      Do you like working in a company with a strong open source foundation?
       
      Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.
       
      As a new Shubber, you will:
      Become part of a self-motivated, progressive, multi-cultural team.
      Have the freedom to work from wherever you want.
      Have the opportunity to go to conferences and meet with the team from across the globe.
      Get the chance to work with cutting-edge open source technologies and tools.

      Role Responsibilities

        • Provide world class support for our Scrapinghub customers by delighting them in every interaction
        • Investigate and resolve issues keeping the customer up to date on progress
        • Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.
        • Demonstrate leadership and ability to work independently to resolve complex technical issues.
        • Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.
        • Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.
        • Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.
        • Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.
        • Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes
        • Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction
        • Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.
        • Be available to participate in the weekend on-call rotation - approximately one weekend per month.

      Skills/ Qualifications

        • 3+ years of support or equivalent experience in a customer facing role
        • Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)
        • Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).
        • Experience with any server side programming
        • Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.
        • Basic understanding of Python to be able to write a simple code or review code.
        • Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
        • Strong team player with good analytical and technical writing skills.
        • Strong relationship building skills with a sense of collaboration.
        • Ability to multi-task and manage multiple priorities and commitments.
        • Availability to work full time, during West Coast US hours.

      About you

        • Extremely well organized and self-motivated - essential because we’re a remote team.
        • Creative problem solver with think-outside-the-box and can-do attitude
        • Passion for great customer service
    • CivicActions (USA)
      3 weeks ago

      Are you passionate about transforming government? Would you like to build free and open source tools that enable teams to more easily build and operate secure and compliant services for agency deployment?

      CivicActions is seeking a creative and enthusiastic Security/Compliance Engineer to join our growing (security minded) SRE and DevSecOps team. We are a service and user-oriented group, focused on engineering robust software delivery infrastructure, automation, processes, and teams. The things we build will play an integral role in developing and supporting digital services for federal and state government agencies to help them serve the public better.

      CivicActions is a dedicated, fun-loving team, looking for some talented folks to help us bring revolutionary digital services to government agencies and the people they serve.

      Responsibilities:

      • Gather evidence, artifacts and applicable controls to produce a System Security Plan (SSP) and/or other compliance docs as needed by our client agencies
      • Direct the automation of system compliance and authorization for client services (to make your job easier!)
      • Train developers, operations and clients in the use and benefits of automated compliance
      • Help define and validate a more complete CI/CD pipeline with security baked in
      • Write great code and documentation
      • Shape systems and outcomes related to our development process and product experience

      Qualifications:

      • Excellent technical writing and communication skills
      • Experience managing compliance for GNU/Linux and cloud environments
      • Understanding of security principles such as server hardening and least privilege
      • Continuous monitoring concepts and alerts management
      • Security certification is a plus (e.g., Security+, CCSP, CISSP, ...)

      Preferred qualifications:

      • Willingness and ability to work remotely (e.g., fast and stable net connection, ...)
      • Experience with pentesting/scanning tools (e.g.,  CodeClimate, OpenSCAP, ZAP…)

      Sound good so far? Great, keep reading!

      About Us

      CivicActions is a mission-minded company focused on transforming government through modern software practices. We are looking for others like us with a true passion for using technology to make a positive change in our world. We work in cross-functional, agile teams where communication is open and honest. We encourage and support a balanced lifestyle for each of our team members.

      Location

      Our team is almost entirely distributed (remote) across the US and Canada. For this position, you can normally work from home or find a great co-working space, although occasional on-site visits and working sessions with clients in Sacramento will be necessary. You will need a computer, webcam, strong internet connection and the ability to keep a Monday to Friday schedule because we are a truly collaborative team. Ideally, your timezone will be within the continental United States.

      U.S. citizenship is required for this position as will be a security clearance once you join. Occasional travel to client work sites will also be required.

    • ISRG (North America)
      SRE
      1 week ago

      What You Will Do

      You will be a member of a six-person Site Reliability Engineering (SRE) team responsible for maintaining and evolving the operational infrastructure for the Let’s Encrypt certificate authority. You will work closely with our application software developers and management to plan and implement the future of the certificate authority, its software applications, and its policies and procedures.

      We provide secure and reliable service to more than 150 million websites around the world. We expect this number to grow rapidly. As such it’s a unique opportunity to have an enormous impact on creating a more secure and privacy-respecting Web.

      In some organizations, the people responsible for deploying applications are left out of the full application development lifecycle. They are simply handed something at the end and told “make this run reliably, securely, and efficiently” while the infrastructure management role is devalued or taken for granted. That is not how we do things at Let’s Encrypt. SRE is part of the application development lifecycle from start to finish and we heavily invest in enabling and building infrastructure that is reliable, secure, and efficient. SRE is given latitude, time, and resources to do things The Right Way.

      Automation is central to everything you and your team will build and maintain. You will automate operations extensively for the sake of security, scalability, correctness, compliance, and financial efficiency. You will make sure that when something does need to be done manually, it can be done in a safe and efficient manner. Our focus on automation means we are particularly interested in candidates with software engineering skills.

      Our physical infrastructure includes servers, storage, switches, firewalls, and HSMs deployed across two highly secure data centers. While the majority of our infrastructure runs on our own hardware, we do use external cloud and CDN providers for some peripheral systems.

      We use open source software (e.g. Linux, Prometheus, Grafana, SaltStack) extensively and prefer it when it can get the job done. The core CA application software that your team will be responsible for deploying is open source and written by our software development team.

      Effective engineers know how to properly prioritize and communicate well. We will be looking for those skills in candidates.

      Requirements

      • Two years professional experience as a software developer
      • An understanding of why writing tests for software is critical
      • A willingness to travel approximately three times per year
      • A willingness to be on-call (time split between six people)
      • Personal organization ability so that people can depend on you (e.g. task lists, calendar management)

      Skills You Will Need to Develop

      We write most of our code in Go and Python. You don’t need to know these languages coming in but you will need to learn them.

      You will need to develop systems and network administration skills if you haven’t already. This means, for example, learning to manage firewalls and routers, work with automation tools like SaltStack, and manage virtual machines on both physical and cloud infrastructure.

      You will need to gain domain-specific knowledge (e.g. PKI) but you don’t need to know it coming in.

      Location and Benefits

      This is a remote position available anywhere in the United States or Canada.

      Benefits include excellent health insurance, a 100% match for 401k contributions, and flexible time off and parental leave policies.

    • DESCRIPTION

      Are you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month?
      Do you like working in a company with a strong open source foundation?


      Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.


      Role Responsibilities

      * Provide world class support for our Scrapinghub customers by delighting them in every interaction
      * Investigate and resolve issues keeping the customer up to date on progress
      * Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.
      * Demonstrate leadership and ability to work independently to resolve complex technical issues.
      * Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.
      * Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.
      * Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.
      * Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.
      * Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes
      * Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction
      * Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.
      * Be available to participate in the weekend on-call rotation - approximately one weekend per month.

      REQUIREMENTS

      Job Requirements;

      * 3+ years of support or equivalent experience in a customer facing role
      * Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)
      * Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).
      * Experience with any server side programming
      * Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.
      * Basic understanding of Python to be able to write a simple code or review code.
      * Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
      * Strong team player with good analytical and technical writing skills.
      * Strong relationship building skills with a sense of collaboration.
      * Ability to multi-task and manage multiple priorities and commitments.
      * Availability to work full time, during West Coast US hours.

      BENEFITS

      As a new SHubber, you will:
      Become part of a self-motivated, progressive, multi-cultural team.
      Have the opportunity to work remotely.
      Have the opportunity to go to conferences and meet with the team from across the globe.
      Get the chance to work with cutting-edge open source technologies and tools.
    • Loop Media Group
      3 weeks ago

      Loop Media Group is building the world’s most advanced mobile offers platform. We deliver real-time offers directly to the mobile phones of an app’s audience, enabling local business to attract new customers, develop meaningful relationships, and obtain immediate in-depth data on their existing consumer preference. We are looking for a highly motivated, collaborative Software Developer to work with our Core Platform & API team. You’ll work with our amazing engineering team to extend and support our core micro-service platform architecture. At GetintheLoop, you’ll get plenty of opportunities to grow, you’ll collaborate daily with other amazing Engineers, and you’ll play an active role in shaping our product and the future of our company.

      Responsibilities

      • Extend our core technology platform using the latest AWS/Serverless microservice cloud technologies
      • Help build & test integrations with our Client SDKs and core consumer apps
      • Automate testing and deployments to ensure correct functionality and performance at scale
      • Ensure that the live operations of the platform has appropriate monitoring & alerting that allow issues to be identifed and addressed quickly and effectively
      • Work with latest cloud-based infrastructure tools and concepts to deliver everything above
      • Participate in product and feature planning to constructively solve problems quickly and communicate the results to the rest of the company
      • Report on progress and release schedules to the Technical Director, API & Platform

      Required Skills and Experience

      • Excellent communication skills and a sense of humor
      • A degree in of Computer Science or related field, with 2-4 years of practical software development experience
      • A solid understanding of REST principles and how they apply to network services and applications
      • Experience with the basics of OO software design, Test Driven Development (TDD), and development for Linux-based systems
      • A passion for programming, a proactive attitude, and an ability to work independently
      • Specific experience with any parts of our tech stack are a major plus. This includes AWS (in particular Lambda , S3, DynamoDB, RDS, Kinesis, etc.), PostgreSQL & PostGIS, Node.js, Docker, Git
      • Startup experience and a public Github account are also both pluses

    • We're looking for a well-rounded and experienced full stack developer strong in both front-end (CSS, HTML, React, etc) and backend (NodeJs, Redis, Mongo, Serverless).  The perfect candidate can take a mock-up, have a conversation about the feature/interaction, and can build that interaction as a working application (CSS, HTML, React, Node-based API, etc). The right fit for our team has a love for coding and learning, works well in a fully-remote environment and is a high-energy strong communicator who can join an expert team and work with limited direction.  This person would have at least 3 years of professional experience and preferably experience working remotely. The Work:
      • Expand and evolve our social media dashboard and analytics platform used by thousands of journalists and broadcasters worldwide
      • Build new features (screens, interactions, workflows) based on mockups and wireframes
      • Build APIs and services that integrate with social media APIs (Facebook, Twitter, Instagram, etc)
      • Help upgrade our systems from SOA to true microservices on AWS Lambda (Serverless)
      The Environment:
      • 100% remote team
      • Platform based on React + Serverless + Mongo, etc
      • Mobile apps built w/ React Native
      • AWS Cloud-based hosted infrastructure
      • Slack, Hangouts and other online collaboration tools
      The Perks:
      • 100% remote work
      • Competitive pay
      • Comprehensive health, wellness and career benefits package
      • Trust, autonomy, empowerment
      This is just scratching the surface -- we're a fun team of people who love what we do!  If this sounds good so far then reach out and we'll share the details. Skills & Requirements We're looking for someone who can comfortably work on whole features/stories independently.  You should be strong on the front-end development (CSS, HTML, React, Angular) and equally strong on the backend doing API design, building NodeJs services in a serverless/cloud environment. Required skills/experience:
      • Strong understanding of modern JavaScript (ES6+), CSS and HTML concepts
      • Demonstrable experience with ReactJs and NodeJs
      • 3+ years web app development experience
      • 2+ years of front-end development (HTML, CSS/SASS, etc)
      • 2+ years of NodeJs experience
      • Fluency in Git, GitHub and source code management concepts
      Bonus skills/experience:
      • Social Media APIs (Facebook, Twitter, etc)
      • Serverless framework (AWS Lambda) experience
      • Microservices and/or SOA
      • Previous remote work experience
      Working Remote:
      • This is a 100% remote position, communication and self-direction are incredibly important
      • You'll need a dedicated workspace (with a door)
      • You must have a reliable high-speed internet connection (collaboration requires bandwidth)
    • 2 months ago
      Join our team as a Cloud Developer Experience Engineer and improve the lives of thousands of developers using our product. Have you ever attempted to use a piece of software only to become frustrated because of missing documentation, bad examples, unintuitive UX/DX? This is your chance to help Platform.sh make sure that no developer ever has that experience with our software. You’ll be on a small autonomous team that focuses entirely on making developers passionate about our product. You’ll be exposed to a wide variety of software running on multiple stacks, and will get to tinker with all the new shiny things that come along. You’ll then translate your learnings into templates, learning and training materials, workshops, and conference talks to make sure that the largest number of developers benefit from your wisdom. You’ll help us make Platform.sh better by gathering feedback and best-practices from our users, for whom you will be a fierce advocate. You’ll work remotely. Responsibilities
      • Critically evaluate the developer experience of Platform.sh tools and products, with a focus on Java developers and workflows
      • Maintain project starting templates in various stacks and languages
      • Publish how-to articles and tutorials
      • Prepare and give product demos, online and at conferences (estimated traveling on this position is less than 20% of working time)
      • Run training workshops, online and at conferences
      • General problem solving and technical tinkering
      Qualifications
      • 3+ years experience working as a Software Engineer
      • Must have:
        • Expertise in writing and deploying Java web applications - specifically you have some experience with J2EE on Tomcat and WildFly, plus Spring Boot knowledge
        • A cover letter written in perfect English that shows how you will inspire developers with your writing and passion for software
      • Great to have:
        • Familiarity with the main web scripting languages: Ruby, Golang, Node.js, Python or PHP (yeah, we just called Golang a scripting language, the world won’t end)
      • Nice to have:
        • Experience with other JVM languages very appreciated, especially Scala and Clojure
        • Erlang / Elixir chops
        • A secret crush on Rust (we don’t do any Rust, but some of us would really love to do everything in Rust)
      • You should have a good level of networking and system knowledge. Specifically you have at least a good basic understanding of containers and you have an excellent understanding of  HTTP (please don’t submit your CV if you can’t tell a 301 from a 404, and we do expect you to at least know about TLS).
      • Excellent knowledge of Git: you rebase like a god and you do not lose consciousness when you hear “bisect”.
      • You should have a good grasp of relational databases (Postgres / MySQL), caches (Redis), Search-Engines (Elastic Search, but if you “only" have some Solr chops, we won’t complain), Message Queues (any really, but we provide RabbitMQ and Kafka) and how they fit into an architecture.
      • You should have a good understanding of deployment workflows and some of the DevOps tooling (stuff like Puppet and Chef, anything from Hashicorp).
      • Published technical articles or presentations.
      • Experience giving presentations or trainings, eg. at conferences.
    • Hundreds of thousands of businesses have bet their success on the reliability and performance of the Shopify platform. Uptime, resiliency and efficiency are critical to these businesses and as a result of Shopify’s rapid growth and massive scale, we have many interesting and challenging infrastructure problems to solve.

       

      At the heart of this platform are Shopify’s core database systems. These systems, where we store all merchant and customer data, are built around the MySQL ecosystem of open source tools. Over the past several years, we have been hard at work scaling and improving our database infrastructure, handling almost two million queries per second at peak. Now, we want to take it to the next level and we need your help to get us there!

       

      Responsibilities as a Database Engineer:

       

      As a member of Shopify’s Production Engineering organization and the Datastores team, you’ll be directly responsible for the scalability, availability, and integrity of the Shopify database infrastructure.

       

      As a Database Engineer, your day to day activities will include working closely with the support and development teams, some traditional database administration (DBA) work and some modern systems administration work (managing cloud infrastructure). As we continue to grow and scale, we need to achieve as much as possible through automation and hands-off management. We need your help, your experience, and your crazy ideas to design, build, and deploy the next generation of database management infrastructure to expand on what we have built to keep it truly world-class.

       

      We are currently running a cloud based state-of-the-art stack on Google’s Compute Engine and Container Engine. Our next challenges involve moving all our systems, including MySQL itself, as containerized services running under Kubernetes.

       

      All members of Production Engineering, including leads, also participate in an on-call rotation.

      You’ll need to:

      Have experience with the administration, operation, and performance tuning of MySQL, ideally in a Linux environment.

      Maintain an understanding of modern solutions to deploy services at scale.

      Be proficient in at least one programming language, and have the ability to read, write and understand scripts in languages such as Ruby, Python, or Go.

      Have an insatiable appetite to grow and learn how to manage systems at scale. It would be great if you:

      Understand modern high availability (HA) designs for MySQL, and have used MySQL HA-management solutions, such as Orchestrator.

      Have experience with MySQL proxies, such as ProxySQL.

      Understand containerization and deployment on Linux using technologies such as Docker and Kubernetes.

      Are up-to-speed and comfortable with cloud infrastructure, designs, and tools for Google Cloud and/or Amazon Web Services.

      Have some familiarity with existing cloud-managed “Database as a Service” solutions, such as  Google’s Cloud SQL or Amazon’s RDS/Aurora.

      Are competent using git for version control and especially using GitHub for pull requests, reviews, and issue management.

      Are familiar with the ecosystem of Open Source software used in production web environments, such as Rails, Redis and memcached.

       

      Some things you’ll be working on in your first few months:

      Learn about Shopify’s MySQL-based database infrastructure and get comfortable working safely and efficiently in it.

      Work on the projects that will allow us to offer to our internal customers a standardized “Database as a Service” platform which would cover absolutely all their needs, including HA, data integrity, schema migrations and changes, security, monitoring and alerts.

      Test (and try to break) our high availability systems in interesting new ways, and work out the kinks found in the process.

      Respond to internal support requests from other teams to help ensure their success in developing their own applications or supporting their customers.

       

      We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application. Please take some time to tell us why you’d be an awesome addition to our team and how this role would be a fit for you!


    • DisplaySweet
      4 weeks ago

      What are we looking for?

      A talented Lead Front-End Developer to join our fast growing startup. The FED will be results driven with a strong ability to manage other FED’s delivering projects from inception through implementation whilst ensuring technical best practice, UI/UX feasibility and application optimization with maximum speed and scalability are met.

      Key responsibilities

      • Implement responsible web design principles to ensure that our app/website renders well across multiple devices.
      • Collaborate with back-end developers and UX designers to improve usability
      • Monitor website performance, watch for traffic drops related to site usability problems and rectify issues
      • Develop code libraries that can be used for multiple projects
      • Write functional requirement documents and guides

      Technical Qualities

      • Experience working on web applications based on Vue.js or React
      • Solid knowledge of fundamental web technologies such as REST, HTML, CSS and JavaScript (ES2015+)
      • Interest in using Vue.js and its associated concepts to build a scalable web application
      • Great working knowledge of Git
      • A team-player, willing to help others through code review and pair programming
      • Open minded and always willing to further your own learnings
      • Quality oriented, a solid eye for detail, and good knowledge of data structures & algorithms
      • Bonus skills : Experience with Hybrid/Native App development, NativeScript/React Native, Cloud Services (Firestore, AWS)
      • Excellent communicator

      We welcome

      • A genuine interest in learning about the property industry.

      Why You Should Join Us?

      • Work in an open and collaborative office with a great culture
      • Career evolution with the flexibility to move in a direction that suits your strengths and interests
      • Be an important part of building a revolutionary product in the real estate market
      • Work with a passionate team of open minded developers
      • We encourage developers to research new technologies and further their knowledge
    • Since its beta launch in 2017, Proxy has experienced a higher growth rate than any other Twilio product in their first two quarters of life. Companies like GrubHub, Fedex, and Dominos have been onboarded in less than a couple of weeks! The next few quarters will be crucial for Proxy: We need to scale it and bring it to GA - Proxy is a key component of Twilio Flex and we are expecting a sharp traffic growth. Come join us if you get excited to see your product taking off across so many users. We need to build a whole new set of features - Proxy is evolving to become the next big Twilio Engagement Cloud pillar after Twilio Flex. Come join us if you are passionate about creating solutions that open new markets.
       
      As a Technical Lead you will be responsible for: 
      • Driving architecture and building systems for multiple orders of magnitude of growth. 
       
      • Take full end-to-end ownership of your services, from designing to operations and monitoring in production. 
       
      • Have the opportunity to mentor and help grow engineers. 
       
      • Working alongside Product in brainstorming ideas, defining, scoping and planning work. 
       
      • You will be tackling some of the world's most complex distributed system challenges, at an enormous scale, while maintaining a 99.999% of both API availability and success rate. There's no maintenance windows ever at Twilio.
       
       
      As a hands-on Tech Lead at Twilio, you are empowered to create wonderful experiences for our customers, who are developers and builders. 
       
      • You are excited when you release something that makes it easier for a developer to focus on the creative side of code.
       
      • You think about how your product will help the customer that spends $10s of millions with Twilio, and the customer who hasn't spent $1 yet.   
       
      • You will own, create and operate REST APIs and infrastructure to support the world's largest brands. These services will transform the way people operate their business. 
       
      • Your services will go from concept to sustained exponential growth in a very short period of time. 
       
      • You enjoy getting the MVP out the door, and you know that to take services to scale require developing a complex distributed platform and will be concerned with availability, throughput, latency and real-time responsiveness. 
       
      • You have experience in a functional programming language, ideally in Scala. -Bachelor's degree in a computer science related field or equivalent experience is a minimum requirement.
       
      • Bachelor's degree in a computer science related field or equivalent experience is a minimum requirement.
    • 1 week ago

      Massdrop Engineering is a small, fast-moving team dedicated to fundamentally changing the way enthusiast communities buy and interact online. We’re looking to grow our engineering team with a seasoned web developer who ideally has experience with React and Node.

      As a Principal Software Engineer you will be a key contributor to technology at Massdrop. You’ll have direct impact on the company by leading development of some big and exciting projects. You’ll work closely with Engineering, Product, Design and Data teams deliver amazing experiences to our enthusiast communities as we grow and scale.

      Who You Are

      The ideal candidate should be strong in a majority of the bullet points below:

      • Able to turn business objectives into researched, working technical solutions.
      • Have a history of strong technical ownership on past web development projects - were you the “go to” person to get something built/investigated/fixed?
      • Have knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
      • Feel comfortable in lead position - able to guide a small team to success on a large project.
      • Understand the value of team processes and are able to help others abide by them.
      • Are comfortable providing development time estimates, both rough and detailed.
      • Have experience with “ops” work - able to resolve production breakages or emergencies while maintaining a cool head.
      • Have strong written and verbal communication - especially when interacting with other disciplines such as Product Management and Design.
      • Enjoy mentoring others.

      And proficient with most of:

      • React.js
      • Node.js
      • Redis
      • MySQL or other relational db
      • AWS or other cloud environment

      Who We Are

      Massdrop is community-driven commerce. We design products with input from our members and give them a place to connect, learn, and shop with people who share their interests.

      The engineering team contains of a number of seasoned developers who have scaled web apps beyond 10M daily active users. With our combined experiences we’ve distilled good practices and processes to ensure a healthy, sane, and efficient work environment. We’re all about quality engineering, not big egos; the best ideas win here.

      If this sounds like the right environment for you to continue your software engineering career, then please submit an application. We’d love to talk with you!

    • Software Heritage
      4 weeks ago
      Location: Paris, France or remote
      URL: https://www.softwareheritage.org/jobs/

      Description:

      Software Heritage is hiring: seeking a Paris-based full-time devops engineer

      Software Heritage is an ambitious nonprofit, entirely Free/Open Source Software (FOSS) project that aims at collecting, organizing, preserving for the very long term, and sharing all publicly available software in source code form, together with the corresponding complete development history (e.g., from a Version Control System) where available. The Software Heritage archive already contains about 6 billion unique source code files and 1 billion commits, retrieved from more than 80 million software projects.

      We are looking for a senior devops engineer with either strong (Python) programming skills and a pronounced interest in (GNU/Linux) system administration or strong system administration skills and backend programming experience, to grow our operations team. The team is in charge of guaranteeing reliability of our day-by-day archiving activities, integrity of the Software Heritage archive in collaboration with mirror operators, and maintaining an efficient development environment for our developers.

      The right candidate will:

      be a strong critical thinker and efficient problem solver, be able to communicate and work collaboratively with team members, be able to dig deeply into technical details, configurations, and scripting, lead incident response, diagnosis and follow-up on system outages or alerts across the entire infrastructure, have a knack for keeping the complexity of large, heterogeneous distributed system under control.

      As senior devops engineer you will primarily work with the following technologies:

      Debian GNU/Linux, Puppet, PostgreSQL, Distributed architecture (RabbitMQ, Kafka), Icinga/Prometheus/ELK monitoring, Proxmox, KVM virtualization, LXC and Docker containers, large scale object storage (Ceph, cloud-based object storages), AWS and Azure, POSIX shell scripting, Python programming.

      Working knowledge or interest of the following techniques and technologies would be a plus:

      highly scalable architectures, microservice based architectures, event driven infrastructures, IaaS/PaaS cloud offerings, Debian packaging, REST API principles, C system programming.

      A successful candidate will have strong system administrator skills and programming fluency in at least a couple of system- and/or application-level programming languages, as well as a solid track record of participation in existing FOSS projects and communities.

      All the code developed as part of this position will be developed openly and released under a FOSS license.
      Workplace and salary

      The job should be worked on-site at Inria’s Paris headquarters. Remote work might be an option, depending on the candidate and on their willingness to visit headquarters on a regular basis.

      The salary will be commensurate with experience and qualifications.



    • Massdrop (US)
      1 week ago

      Massdrop Engineering is a small, fast-moving team dedicated to fundamentally changing the way enthusiast communities buy and interact online. We’re looking to grow our engineering team with a seasoned web developer who ideally has experience with React and Node.

      As a Senior Software Engineer you will be a key contributor to technology at Massdrop. You’ll have direct impact on the company by developing of some big and exciting projects. You’ll work closely with Engineering, Product, Design and Data teams deliver amazing experiences to our enthusiast communities as we grow and scale.

      Who You Are

      The ideal candidate should be strong in a majority of the bullet points below:

      • Have a history of strong technical ownership on past web development projects - were you the “go to” person to get something built/investigated/fixed?
      • Have knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
      • Able to deliver complex software projects on time and at high quality.
      • Understand the value of team processes and are able to help others abide by them.
      • Are comfortable providing development time estimates, both rough and detailed.
      • Have experience with “ops” work - able to resolve production breakages or emergencies while maintaining a cool head.
      • Have strong written and verbal communication - especially when interacting with other disciplines such as Product Management and Design.
      • Enjoy mentoring others.

      And proficient with most of:

      • React.js
      • Node.js
      • Redis
      • MySQL or other relational db
      • AWS or other cloud environment

      Who We Are

      Massdrop is community-driven commerce. We design products with input from our members and give them a place to connect, learn, and shop with people who share their interests.

      The engineering team contains of a number of seasoned developers who have scaled web apps beyond 10M daily active users. With our combined experiences we’ve distilled good practices and processes to ensure a healthy, sane, and efficient work environment. We’re all about quality engineering, not big egos; the best ideas win here.

      If this sounds like the right environment for you to continue your software engineering career, then please submit an application. We’d love to talk with you!

    See 7 more Software Dev jobs
  • Customer Support (4)

    • Action Verb (USA)
      2 weeks ago

      Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?

      If so, we’d like you to learn about Files.com!

      At Files.com, we believe that providing great customer support is a matter of integrity.

      We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.

      So we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.

      About Files.com

      Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.

      (We hope to be launching the new Files.com homepage within the next month.)

      Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees who work from home.

      Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

      We’re Bootstrapped, Profitable, and Growing

      Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

      We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

      We Are A Remote Company

      You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.

      You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

      Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

      We think that these in-person meetings are vital to the success of a remote team.

      About the Role

      Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.

      Daily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.

      You will help triage customer reported issues and respond to them via phone, email, and chat.

      In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.

      You can further specialize in things like technical documentation, internationalization, and knowledgebase once hired into this role.

      Minimum Qualifications:

      • Bachelor’s degree or relevant experience.

      • 5+ years of Customer Support / Service experience for a SaaS or technical business services company.

      • Ability to communicate technical information in a simplified, easy to understand manner.

      • Excellent written and verbal communication skills.

      • Top-notch customer demeanor.

      Preferred Qualifications:

      • 10+ years of Customer Support / Service experience.

      • Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.

      • Experience working on a remote team.


    • 2 weeks ago

      InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is in search of an IT Desktop Support to help us change the way digital products are designed.

      About the Team:

      The InVision IT team believes in full transparency, being flexible, reliable and being great team players. We are problem solvers, always ready to help and support each other and the organization. #itlove

      What you’ll do:

      • Respond to assigned helpdesk tickets and provide solutions for reported customer problems
      • Triage and resolve all level one support requests and escalate higher-level requests appropriately
      • Identify, troubleshoot, and resolve hardware and software problems; perform problem escalation, if required
      • Slack and inbound ticket queue support for global employee IT service requests
      • Monitor internal ticketing system notifications for proactive response, and communication of any outages or system downtime
      • Participate on Helpdesk projects, complete tasks and ensure they are completed on time and to specifications
      • Troubleshooting and support for all end user issues: mobile, desktop, audio/video, peripherals, etc
      • Procurement, asset and inventory management for all IT hardware and software

      What you’ll bring: 

      • 3+ years HelpDesk Technician experience, with strong experience ticket process, workflow and queue management
      • Must have excellent customer service skills
      • Strong Mac OSX Skills
      • Experience with the following technologies: Google Apps, MS Office for Mac and PCs, Zendesk ticketing system, Bettercloud, JAMF, Okta
      • Excellent written and verbal communication skills
      • Highly motivated with a positive attitude
      • Ability to prioritize and address multiple tasks in a dynamic work environment

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 2 weeks ago
      What we need:
       
      Logikcull is looking for an enthusiastic, empathetic and positive individual to drive customer satisfaction and adoption at the cutting edge of legal technology! Technical Support Advisors are the first point of contact for Logikcull’s customers, and responsible for driving results through passionate customer care. Ideal candidates are excited about using the latest in technology to solve problems, relentlessly curious, and unafraid to be constantly asking “why?”.
      We are looking for someone willing and able to spend their first 2-3 months in San Francisco, California to complete onboarding. This time at Logikcull’s headquarters will help with your understanding of our product, as well as our fabulous team!  After completing onboarding this position will permanently work from home, helping us cover after hour shifts. 

      What you'll be doing:

      • You are the face and voice of Logikcull, and work on the front lines of customer experience
      • Correspond with customers via chat, phone, and email
      • Work alongside our Customer Success team to empower customers, helping them fully realize the value of our technology
      • Have a “first principles” understanding of how electronic discovery data is managed, from which you can creatively problem solve with our user interface with the Engineering, Product Management and Sales teams to advocate internally for users
      • Adopt additional responsibilities including QA of new product features, ticketing maintenance, and upkeep in Salesforce, as well as success-related project work and cross-functional opportunities within Logikcull.
      • You’re excited to grow professionally with a fast-paced bay area tech startup, taking on additional responsibilities and projects as needed

      What we need from you:

      • BA/BS or equivalent experience.
      • Highly empathetic, energetic, and passionate about solving problems!
      • Experience interfacing with customers in a fast-paced and high-pressure environment
      • Superior attention to detail, a little bit of OCD goes a long way!
      • Solid understanding of SaaS methodology
      • Strong organizational and analytical skills, and ability to think on your feet
      • Adept at managing multiple tasks simultaneously, and excellent self-management skills
      • Familiarity with the American legal system, legal technology, or electronic discovery industry a huge plus
      • Experience with platforms such as Salesforce Service Cloud, Intercom, Jira, and Excel
      • Ability to work 5am - 1pm PST from home office
    • OmniSci (North America)
      1 week ago

      OmniSci's platform, available in cloud, open source, and enterprise versions, harnesses the massive parallel computing of GPUs for breakthrough performance at scale. OmniSci wishes to foster the growth of user and developer communities around our platform. Community is a core piece of OmniSci’s strategy, and our community team is tasked with building a vibrant, diverse ecosystem that makes all of its members successful.


      OmniSci is seeking a Community Developer Advocate to spread the word about the OmniSci open-source and community offerings, and support community members. Evangelizing the technical value of our offering and showing how it can be integrated into a larger analytics ecosystem are critical components of the role.  This position can be remote, but candidates must be located in North America only.  The position will report to the VP of Community based in our HQ office in downtown San Francisco. 


      RESPONSIBILITIES:


      Build demos and workflows showing users and developers how the OmniSci platform can deliver value in the context of production environments and real use cases.

      Develop written materials and code repos showcasing the technical value of the product such as demos, blog posts and tutorials.

      Design and execute large-scale community-building and engagement initiatives.

      Be the face of the company and community at technical events (user conferences, meetups, hackathons) geared toward attracting new users to the community.

      Speak in front of large developer audiences about the value of the OmniSci platform.

      Engage with academic labs and researchers to promote adoption of the OmniSci platform in academia.

      Be the voice of the community inside OmniSci, offering external guidance to positively influence product and marketing plans.

      In general, do anything and everything to get users and developers adopting and contributing to the OmniSci community.

      QUALIFICATIONS:


      This is a technical role; 3+ years of experience writing code and content (blog, video, etc.) for demos and proofs of concept, or as a developer building on top of database and analytics technologies is required.

      Technical credibility is critical. The ideal candidate will be able to engage and support the community with a credible and knowledgeable voice.

      Fluency with databases, data engineering, data science, and/or data analytics is important. Experience as a user of cutting-edge database, visualization and analytics technologies will ensure the demos and content are highly relevant to the community.

      Experience (2+ years) engaging as a member of other communities (open source, other developer platforms, etc.).

      Passion for the OmniSci project and driving adoption via an open source strategy.

      An undergraduate degree in a technical field, or similar experience as a developer is highly preferred.

      Excellent written and verbal communication skills.

      Self-starter with ability to conceive of, and drive projects through to completion.

      Relentless attention to the needs of users.

      Ability to travel. Expected 10-40% of time.


  • Design (1)

    • 2 weeks ago

      About Datadog

      We’re on a mission to bring sanity to Dev & Ops. We’re building a powerful, intuitive, and beautiful product to effortlessly explore large amounts of data, and help our users understand their infrastructure through interactive visualizations.


      What you will do

      Work with engineers, product managers, data scientists, and customer success managers to understand how our customers use Datadog and what they need to succeed

      See your design work through from start to finish: turn insights from user research into ideas, and ship products to make Datadog better

      Sketch and prototype in your tool of choice to communicate your ideas clearly across teams

      Manage and integrate feedback from stakeholders as your designs evolve

      Work closely with engineering and product to understand how your designs will be built

      Who you must be

      The most important parts of our job are listening and learning. Our customers are experts in their fields, and our own engineers are Datadog users. Many of our best product ideas come from outside the design team, and its our job to take them all in and and bring the best ones to life.


      You must also:


      Have previous experience designing web applications, with a breadth of work spanning interaction and visual design

      Demonstrate an ability to take an idea from concept to finished product, showing artifacts from your previous work and highlighting your process

      Thrive as part of a tightly-knit team in a quickly-changing environment

      Bonus points

      Experience with modern interaction design tools like Sketch, InVision, and Framer.js

      An understanding of cloud infrastructure, and experience with platforms like AWS, GCP, or Azure

      Previous work on technical products and data visualizations

      Ability to write HTML, CSS, and JS

  • Marketing / Sales (2)

    • Action Verb (USA)
      2 weeks ago

      Location: Work From Your Home for our All-Remote Company (USA only)

      Do you know how to sell SaaS to businesses? Could you give a product demo in your sleep? Do you have an opinion on the best way to structure commissions for a sales team?

      If so, we’d like you to learn about Files.com!

      Files.com’s success has been driven by our already-amazing sales team who are responsible for talking to prospects and existing customers and converting them into happy customers.

      We are looking to hire a sales lead (sales manager) who knows exactly how software as a service should be sold to businesses.

      You will improve our already great processes for reaching out to leads, running drip campaigns, and executing product demos with prospects and customers.

      Read on to learn more!

      About Files.com

      Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.

      (We hope to be launching the new Files.com homepage within the next month.)

      Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees who work from home.

      Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

      We’re Bootstrapped, Profitable, and Growing

      Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

      We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

      We Are A Remote Company

      You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.

      You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

      Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

      We think that these in-person meetings are vital to the success of a remote team.

      About the Role

      As Sales Lead you will take charge of our sales systems and procedures.

      You’ll optimize how leads are distributed to sales reps and set commission structures.

      You’ll create drip campaigns, craft powerpoint decks, and perfect closing practice.

      You will train new sales staff, engage with prospective customers, evaluate new sales tools/software, and close large deals.

      This position reports directly to our CEO.

      Minimum Qualifications:

      • Bachelor’s degree or relevant experience.

      • 10+ years of sales experience.

      • 3+ years of experience as a mid-to-senior Sales Lead or Sales Manager.

      • Deep understanding of sales metrics such as SQL, MQL, Sales cycle length, etc.

      • Track record of meeting or exceeding revenue goals for a B2B software product.

      • Experience with designing, launching, and tracking sales strategies, pitches, and campaigns.

      Preferred Qualifications:

      • Experience working on a remote team.
    • 2 weeks ago

      As a Customer Success Manager, you will be responsible for onboarding and training new CloudBees customers and prospects. Working closely with our Sales, Customer Engagement, and Professional Services team, you will use your strong communication skills and technical know-how to wow Corporate, Enterprise and Fortune 500 customers as you help them - for the first time - realize the value that CloudBees brings to their business.

      The ideal candidate is experienced in Enterprise Technology, loves helping customers, and is comfortable with technical and highly configurable Enterprise Technology solutions. Attention to detail, strong communication skills, and a customer-centric orientation are required. This is a rare opportunity to join a fast growing company with an open and collaborative work environment and help define Customer Success at CloudBees.

      RESPONSIBILITIES:

      • Promote a customer first environment at all times.

      • Become a CloudBees Continuous Delivery Platform domain expert.

      • Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.

      • Work closely with clients and their tech teams to fully integrate CloudBees into their technology stack.

      • Train clients in software platform basics and provide progressive guidance throughout the acquisition and onboarding launch process.

      • Track and hit key implementation milestones.

      QUALIFICATIONS:

      • 2+ years experience in a customer-facing role 

      • Strong knowledge of the Software Development Life Cycle

      • Experience with DevOps tools, or Enterprise offerings of Open Source Software 

      • Experience working with and managing Public Sector agencies and accounts
      • Knowledge and experience using and supporting enterprise software, ideally a continuous integration / continuous delivery solution

      • Strong organizational and analytical skills. Attention to detail.

      • Critical thinking and proven complex problem solving skills required.

      • Customer first mentality; ability to empathize and build customer loyalty.

      • Four year engineering or technical degree, or equivalent required.

      • Background in computing, software development

      At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

  • Product (8)

    • 2 weeks ago

      CloudBees CodeShip is a SaaS CI/CD tool focused on making automating the testing and delivery of software fast, flexible and simple. We offer CodeShip as part of the wider CloudBees product suite, which as a whole is focused on building an end to end software delivery solution.  CloudBees’ other CI/CD offerings are more focused on Enterprise CI/CD, while CodeShip offers smaller customers a world-class CI/CD experience and offers larger customers an integrated SaaS option within our product portfolio.

      The CodeShip team sits at a unique spot within the CloudBees  organization, operating at a higher-velocity SaaS model for smaller and growing companies while also building integrations into other products to provide Enterprises a simpler, no-overhead option for the projects where that makes sense.

      Our business is booming and we’re seeking a talented individual with a drive to succeed in a fast paced and dynamic environment to join the Continuous Delivery product management team. Reporting to a Sr. Director of Product Management, you will be tasked with working with Design, Engineering and with our customers to help define and manage new feature development, growth-oriented projects and internal integration work.

      Your responsibilities will be end to end, from problem discovery and user story refinement all the way through to delivering optimal solutions to those problems. You’ll also work directly with sales, marketing and customer success, communicating the what and why of new product deliverables.

      We’re looking for someone who can solve problems creatively and collaboratively, and work effectively in a highly distributed team environment across business and technical domains. At CloudBees it’s in our culture to learn, adapt and improve, so you’ll be someone who isn’t afraid to try new things.

      WHAT YOU'LL DO

      • Analyze and identify market problems
      • Identify growth and marketing opportunities through feature development and product design
      • Engage with customers and sales prospects to understand needs and opportunities
      • Work collaboratively with other software Product Managers and coordinate on dependencies
      • Be hands-on with the technology and capable of demoing and discussing the product at a technical level
      • Work closely with engineering to establish deliverables and schedules that align with sales and marketing goals
      • Work closely with marketing to drive pipeline and provide supporting content and messaging
      • Work closely with sales to support sales activity, including developing technical collateral and demos
      • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications and participating in professional societies.
      • Be an expert in competing product offerings and the surrounding marketplace across the product delivery lifecycle
      • Develop messaging and positioning that explain technical and business value in simple, understandable terms
      • Brief sales and solutions architects on roadmap and product deliverables
      • Analyze and breakdown complex business problems into discrete user stories
      • Prioritizing issues ensuring product backlogs are regularly reviewed

      WHAT THE ROLE REQUIRES

      • 2+ years working experience as a practitioner of CD who are facing customers such as Pre Sales engineers or Shared Engineering Services Managers
      • 3+ years working experience in a software development organization
      • 2+ years working on SaaS products aimed at developers or a technical audience
      • Excellent background in software development lifecycle
      • Strong understanding of Continuous Integration and Continuous Delivery solutions
      • Ability to demonstrate sound product management skills (analytical, business judgement, communication and product discipline) in addition to technical awareness.
      • Practical experience with CI and CD tools (Jenkins, Codeship, Gitlab, CircleCI, GoCD, ConcourseCI, etc)
      • Ability to demonstrate exceptional teamwork across a very distributed organization worldwide

      DESIRABLE QUALIFICATIONS:

        • Experience with Design Thinking approaches
        • Experience with growth-oriented PM or marketing initiatives
        • Knowledge of containerization and orchestration technology (Docker, Kubernetes, OpenShift, Mesos) desirable
        • Solid understanding of testing methodologies at multiple levels of abstraction
    • Elastic (US or Europe)
      1 month ago

      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

      We are looking for a Senior Product Manager to focus on the SaaS Cloud offerings of Elastic. Elastic Cloud is the fastest growing product in the Elastic Stack and this person will provide meaningful thinking to the future roadmap and customers who rely on it.

      If you are passionate about SaaS and cloud specifically, we would enjoy talking with you!

      What You Will Be Doing:

      You will work together with the Cloud Product Management team, engineering, customers, other internal stakeholders to position and grow Elastic Cloud.

      You will capture market competitive and trend data, customer feedback, customer usage data, and other key information to develop product insights and help drive the product roadmap.

      In addition, you will:

      • Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
      • Independently measure product KPIs, which will drive process improvements and future product features
      • Build relationships with cloud vendors
      • Understand and remedy customer needs by interacting directly with customers, reading and understanding support tickets, and listening for valuable feedback
      • Support product marketing and sales enablement to craft customer focused messaging and content
      What You Bring Along:
      • You have 4+ years in product management for a SaaS product(s) and have a deep understanding of SaaS and IaaS domains, ideally developer-targeted SaaS products.
      • Some development hacking skills which translates to the ability to dive deeply into the technical understanding of how a product works.
      • Ability to understand customer needs, build customer value and highlight competitive differentiation through packaging and pricing
      • Experience crafting high quality sales and customer-facing content including presentations and web copy as well as guiding the product marketing team to create content
      • Excellent spoken and written English communication skills
      • Experience working with user tracking and web marketing tools (Mixpanel, VWO, Intercom, GA, Heatmaps)
      • Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc)
      • Experience working in a distributed organization
      Additional Information:
      • Competitive pay based on the work you do here and not your previous salary
      • Stock options
      • Global minimum of 16 weeks of paid parental leave (moms & dads)
      • Generous vacation time and one week of volunteer time off
      • An environment in which you can balance great work with a great life
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
      • Distributed-first company with Elasticians in over 30 countries, spread across 18 time zones, and speaking over 30 languages!
    • InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is looking for a Senior Product Leader to lead InVision Studio, the world’s most powerful screen design tool. InVision Studio is a new product that we expect to be a core, high volume, high love InVision experience. In this role you will oversee 8 teams that will continue to scale with the success of the Studio product. You will also lead the teams for the related product zone that is comprised of Studio core teams, Studio platform and marketplace, and Studio cloud. Ultimately, you will own the success of “the designer in flow” for our company. With your Design and Engineering Leaders as your key partners, you’ll lead this strategic growth area for InVision by articulating vision and strategy and overseeing multiple product teams to best serve your users and grow a fantastic business, with an overall mission of scaling design authenticity for ourselves and our users.

      What you’ll do:

      • Strategy: Help us set a course and win for the world’s most successful screen design tool. Drive zone strategy and vision, collaborating with your key Design, Engineering, and Marketing partners and business stakeholders, while fitting well inside our overall InVision product direction. Support your squads to get their product directions correct while aligning them together. You are a domain expert for the company
      • Communications: Serve as the voice and ambassador of the zone, ensuring we listen to and share out to our many stakeholders in other zones, and in sales, account management, and customer support. Communicate the inspiring vision. We’re transparent and well understood
      • Collaboration: Problem solve and collaborate across the company, especially leadership, and bring out the best in others to get us to the right answers, while running your zone’s product operations well. You will partner closely with our enterprise facing sales, account management, and customer support teams
      • Technicals: Get into the data and support your Product Managers with data, engineering, and design system fundamentals as we continually improve how we work together
      • Details and Results: Get the forest and the trees right as you set up your zone’s structure and support superior product execution across your teams. Meet or exceed your goals while delivering consistently and predictably
      • User Science: Apply your deep understanding of studying user intent and behavior to ensure your organization does the right user research well to refine our product direction and shares back insight into the broader organization
      • Management: Build, lead, grow, and retain a team of fantastic Product Managers and Directors

      What you’ll bring: 

      • 6+ years of strategic product management, where you were accountable for strategy, execution, and user understanding
      • Demonstrable successes in both launching (innovating) and scaling (iterating) products as the strategic owner
      • Track record of developing your people; when we reference check you with your direct reports they will speak highly of you
      • Care for the craft of design is a strong plus!

      About the Product Team:

      • We believe
        • The screen has become the most important place in the world
        • The customer experience has moved to the screen
        • Every company in the world is becoming a digital product company
        • At InVision, we can empower teams to create the world’s best digital experiences
        • If we succeed, we will make the way people live, work and connect better through design
      • Our users include the entire team throughout the product design process, though the product designer is our hero
      • We are Directly Responsible Individuals (DRIs) and the organization and our users can count on us
      • Our success is tied to great collaboration with our “first teams” of design, engineering, and other primary partners. We’re in it together to win
      • Outcomes over outputs, always
      • Product management is a craft, and we’re all always learning and growing
      • Most importantly, we’re here to serve our users. We are driven to make their lives better, and continuously strive to understand, advocate for, and serve them

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • 4 weeks ago

      InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

      Our team is looking for a Senior Product Leader to lead InVision Studio, the world’s most powerful screen design tool. InVision Studio is a new product that we expect to be a core, high volume, high love InVision experience. In this role you will oversee 8 teams that will continue to scale with the success of the Studio product. You will also lead the teams for the related product zone that is comprised of Studio core teams, Studio platform and marketplace, and Studio cloud. Ultimately, you will own the success of “the designer in flow” for our company. With your Design and Engineering Leaders as your key partners, you’ll lead this strategic growth area for InVision by articulating vision and strategy and overseeing multiple product teams to best serve your users and grow a fantastic business, with an overall mission of scaling design authenticity for ourselves and our users.

      What you’ll do:

      • Strategy: Help us set a course and win for the world’s most successful screen design tool. Drive zone strategy and vision, collaborating with your key Design, Engineering, and Marketing partners and business stakeholders, while fitting well inside our overall InVision product direction. Support your squads to get their product directions correct while aligning them together. You are a domain expert for the company
      • Communications: Serve as the voice and ambassador of the zone, ensuring we listen to and share out to our many stakeholders in other zones, and in sales, account management, and customer support. Communicate the inspiring vision. We’re transparent and well understood
      • Collaboration: Problem solve and collaborate across the company, especially leadership, and bring out the best in others to get us to the right answers, while running your zone’s product operations well. You will partner closely with our enterprise facing sales, account management, and customer support teams
      • Technicals: Get into the data and support your Product Managers with data, engineering, and design system fundamentals as we continually improve how we work together
      • Details and Results: Get the forest and the trees right as you set up your zone’s structure and support superior product execution across your teams. Meet or exceed your goals while delivering consistently and predictably
      • User Science: Apply your deep understanding of studying user intent and behavior to ensure your organization does the right user research well to refine our product direction and shares back insight into the broader organization
      • Management: Build, lead, grow, and retain a team of fantastic Product Managers and Directors

      What you’ll bring: 

      • 6+ years of strategic product management, where you were accountable for strategy, execution, and user understanding
      • Demonstrable successes in both launching (innovating) and scaling (iterating) products as the strategic owner
      • Track record of developing your people; when we reference check you with your direct reports they will speak highly of you
      • Care for the craft of design is a strong plus!

      About the Product Team:

      • We believe
        • The screen has become the most important place in the world
        • The customer experience has moved to the screen
        • Every company in the world is becoming a digital product company
        • At InVision, we can empower teams to create the world’s best digital experiences
        • If we succeed, we will make the way people live, work and connect better through design
      • Our users include the entire team throughout the product design process, though the product designer is our hero
      • We are Directly Responsible Individuals (DRIs) and the organization and our users can count on us
      • Our success is tied to great collaboration with our “first teams” of design, engineering, and other primary partners. We’re in it together to win
      • Outcomes over outputs, always
      • Product management is a craft, and we’re all always learning and growing
      • Most importantly, we’re here to serve our users. We are driven to make their lives better, and continuously strive to understand, advocate for, and serve them

      About InVision:

      InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

      The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

      InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

    • Scrapinghub (US timezone)
      2 weeks ago
      DESCRIPTION

      Are you interested in supporting web crawlers harnessing the Scrapinghub platform, which powers crawls of over 3 billion pages a month?
      Do you like working in a company with a strong open source foundation?

      Scrapinghub helps companies, ranging from Fortune 500 enterprises to up and coming early stage startups, turn web content into useful data with a cloud-based web crawling platform, off-the-shelf datasets, and turn-key web scraping services. Join us in making the world a better place for web crawler developers with our team of top talented engineers working remotely from more than 30 countries.


      Role Responsibilities

      * Provide world class support for our Scrapinghub customers by delighting them in every interaction
      * Investigate and resolve issues keeping the customer up to date on progress
      * Strong customer focus with a mindset for preventing future recurrence of issues and be an advocate for customer to get the best value possible.
      * Demonstrate leadership and ability to work independently to resolve complex technical issues.
      * Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation.
      * Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service.
      * Act as Subject Matter Expert for existing or new Product and be the advocate for the Product including new product/feature readiness and gathering feedback.
      * Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can.
      * Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes
      * Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction
      * Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.
      * Be available to participate in the weekend on-call rotation - approximately one weekend per month.

      REQUIREMENTS

      Job Requirements;

      * 3+ years of support or equivalent experience in a customer facing role
      * Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)
      * Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql).
      * Experience with any server side programming
      * Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting.
      * Basic understanding of Python to be able to write a simple code or review code.
      * Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience.
      * Strong team player with good analytical and technical writing skills.
      * Strong relationship building skills with a sense of collaboration.
      * Ability to multi-task and manage multiple priorities and commitments.
      * Availability to work full time, during West Coast US hours.

      BENEFITS

      As a new SHubber, you will:
      Become part of a self-motivated, progressive, multi-cultural team.
      Have the opportunity to work remotely.
      Have the opportunity to go to conferences and meet with the team from across the globe.
      Get the chance to work with cutting-edge open source technologies and tools.
    • Frontastic GmbH (near to CET would be preferred)
      1 month ago

      Frontastic is looking for a Lead UI/UX Designer (f/m/*) as either part-time or full-time position. We are a remote-first company currently operating in the Europe/Berlin timezone. Locations in or close to Germany are preferred to make our regular in-person meetings easier. Many startups believe that amazing UI/UX is a “nice to have”. For us, it’s a “must have” and an important key to achieve our vision: to be the standard for management and delivery of digital customer experiences on every device in the API-economy. We’re looking for our first lead designer. You love taking creative risks, and have a thoughtful approach to both UI and UX? Then we should talk! Your goals will be twofold: how can you best improve the experience for customers and marketers, and how can you do so in a magnificently beautiful way? This is not a junior position. If you are experienced, have proven to be able to work independently and like being a design mentor for everyone working at Frontastic, this position is for you. WHAT YOU’LL DO - Develop the Frontastic design language and lead the design of our products - Collaborate with business and engineering teams to understand and translate complex ideas into new features, screens and interface elements - Maintain design coherence and brand consistency across all Frontastic products, while providing guidance to other teams - Build functional and beautiful interfaces for our product as well as for our website - Create assets for our platform, including: thumbnails, banners, product images and more WHO YOU ARE - You have 3+ years of digital product design experience, working in B2B and B2C web applications - You have demonstrated experience working across all phases of the product design process, including ideation, user flows, wireframes, prototypes, high-fidelity mockups, copywriting, specs, visual assets, and other deliverables - You have a strong portfolio showcasing your best work - You are fluent in product design tools like Sketch, Figma or Framer - You have a can-do, startup mentality - You don’t see UX in isolation, but rather as a team attitude - You are motivated to work from your home office or a co-working space and able to structure your work day accordingly. - You are able and willing to prefer written communication to make well structured information readily available to everyone and follow established communication patterns - You are motivated to work from your home office or a co-working space and able to structure your work day accordingly. That’s what makes you special. WHAT WE OFFER As our colleague you have the flexibility to choose your own working hours throughout the day to incorporate this job into your life-work balance. Our work week has 40 hours maximum and overtime is the exception. No vacation days are necessary to run errands, and there is certainly no need to wait until after work to take care of a family emergency. Our team strives to improve themselves following these guidelines: - We offer a friendly learning environment and try hard not to blame anyone for not knowing something and actively encourage mentoring of your peers. - We use practices like pair programming, mob programming, test driven development when it makes sense and continuously refactor our code to constantly share knowledge and keep the amount of technical dept low. - We are a remote-first company with regular meetings in-person. We use tools like Email, AirTable, Hangouts and Slack to stay in touch during our daily work. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If we receive job applications from yet underrepresented groups those applications will be preferred. COMPENSATION For this particular job we are offering to pay between 40.000 € to 60.000 € based on experience and skills. Optionally you can get Virtual Shares from our Virtual Shares Options Program (VSOP) as part of your compensation. If this job sounds interesting to you, please send a letter of motivation, CV and your earliest possible starting date to: [email protected] Do you have a questions first? Do not hesitate to get in contact via mail!

    • 2 months ago
      At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries. We are looking for a Sr. Product Manager to drive the success of our Cloud products. Elastic Cloud is our hosted Elasticsearch and Kibana service and is the fastest growing product of Elastic and we need your help in making it even better and bringing it to its fullest potential. If you're technical, have experience with developer-targeted product and are looking to join and dynamic and growing team, this job is for you!

      Responsibilities:

      • Gather requirements from customers, sales and Elastic’s own operations team and help with ongoing prioritization of features
      • Define KPIs to collect and analyze. Use this data to identify trends and make recommendations on how the platform can be optimized and improved, including (but not limited to) UX, pricing, packaging and product offerings
      • Support the sales team on customer engagements and take part in sales enablement activities within Elastic
      • Provide engineering with inputs on new and existing features and make sure they’re aligned with customers needs.
      • Work with the marketing and product marketing teams on messaging, positioning and launch activities.

      Requirements:

      • Solid understanding and familiarity with cloud technologies (such as AWS, Azure, and GCP) and developer-focused products
      • Technical aptitude and attention to detail
      • Excellent spoken and written communication skills
      • 2+ years of proven track record in product management at a SaaS software company

      Preferred skills and experience:

      • BA or a higher degree in a technical field (e.g. EE, CS)
      • Experience with Open Source software and/or commercial open source companies.
      • Experience building and/or operating a SaaS product
      • Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc)

      Additional Information

      We're looking to hire team members invested in realising the goal of making real-time data exploration easy and available to anyone. As a distributed company, we believe that diversity drives our vibe! Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life.
      • Competitive pay based on the work you do here and not your previous salary
      • Equity
      • Global minimum of 16 weeks of paid in full parental leave (moms & dads)
      • Generous vacation time and one week of volunteer time off
      • Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.
    See 1 more Product jobs
  • All others (1)

    • mailparser.io (US timezone)
      4 days ago

      Mailparser and Docparser are growing! To continue delivering a first class experience to our customers, we are hiring an experienced Customer Success Specialist.

      The role we are hiring for includes a broad variety of Customer Success related responsibilities, such as answering to support emails, getting on the phone with current and prospective clients, advising customers on how to best set up our software, doing product demos, and more.

      We are a fully remote team, but you don’t need to be based in the US. You need to be willing to work during US business hours. Extra consideration will be paid to talent in Europe that can service our clients in multiple time zones. We have customers in a lot of places ;) Our current team is spread across Central, Eastern (USA) and the Central Europe time zone.

      This is a part-time role (20 hours per week) with potential for full time growth.

      About Mailparser and Docparser

      Mailparser is the market leader in email parsing with thousands of customers around the globe. Mailparser makes it easy to extract data from recurring emails, such a contact inquiries, purchased leads, and much more.


      Docparser is a document processing and workflow automation solution trusted by hundreds of customers around the globe. Docparser customers range from small startups to Fortune500 companies who want to automate document based workflows. Docparser can be used to extract data from various types of documents, such as invoices, purchase orders, delivery notes, etc.


      With both products, we save clients time & money by replacing tedious manual data entry tasks with a fully automated solution.


      Responsibilities

      * Front-line technical support via email

      * Calling prospective customers who requested to be called back

      * Doing live demos of our products for higher tier prospects

      * Maintaining and extending our support documentation

      * Effectively communicate the opportunity our products provide and why clients should want to have our parser software(s) embedded in their daily operations


      Required Experience / Skills

      * Experience in a customer-facing customer success or account management

      * Decent technical understanding on how the web and cloud based applications work

      * English Native or Bilingual (Written and Spoken)

      * Strong interpersonal skills and experience building strong internal and external relationships

      * Available during US business hours

      * Reliable Internet connection – 10/mbps dedicated line (minimum)

      * Curiosity and willingness to learn

      * SaaS experience is a benefit


      How To Apply For This Position

      Please email us at [email protected] with your CV, cover letter and desired hourly rate. Please add “Customer Success Specialist” in the email subject line. Please ensure your CV & Cover letter are shared on Google Drive with a link we can access. If all of these considerations are not followed, we will have to omit you from consideration. Details are very important in this role.