7 months ago
Job type: Full-time
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7 months ago
Job type: Full-time
Please mention that you come from Remotive when applying for this job.
Help us maintain Remotive! If this link is broken, please just click to report dead link!
At Close, we're building the sales communication and collaboration platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry in sales automation—helping companies to close more deals, faster than ever. Since our founding in 2013, we've grown to become a fully profitable, 100% globally distributed team of 34 high-performing, happy people that are dedicated to building a product our customers love.
We are seeking a Product Marketing Manager that will be instrumental in defining our product and market positioning and will take ownership of growing our customer base and platform adoption through a wide range of marketing efforts.
This position requires a highly motivated individual with previous experience leading product marketing and GTM strategy, and who is comfortable in a fast-moving environment. The successful candidate will be customer-oriented, self-motivated and results-driven.
You have a knack for understanding people. You ask a lot of questions. You’re decisive.
As Product Marketing Manager at Close, your primary job is to understand our customer— what motivates them, what makes their job difficult, and what simply delights them. You will take these constant and ongoing learnings and deftly apply them to the way we position our brand and product to the world. After all, product marketing is at its very core, “people marketing”.
Your previous experience creating successful go-to-market plans (from high-level strategy down to tactical execution) will enable you to oversee the rollout of all new products and feature updates.
Sometimes you’ll be looking at our product marketing from a high level view—say, determining our key objectives for the quarter or the year. Other days, you may be down in the weeds yourself, writing landing page copy or working with others on the marketing team to run A/B conversion tests on site. You’re comfortable—and happy—doing both.
What you don’t know, you’ll openly admit, but then you’ll get to work figuring it out (asking others for help and/or digging deep on your own). Your self-motivation and a relentless drive to learn/do more are appreciated by all. You pride yourself on being a “clever thinker”. You’re comfortable talking with and working alongside our product, sales, development, and customer success teams. You understand your critical part in the overall machine, graciously accepting thoughts and feedback from others while offering your own expertise where you can. You pride yourself on being “overly communicative” -- keeping everyone up to date with the latest product marketing wins, losses, and initiatives.
You are comfortable working remotely as part of a small team, with a high level of autonomy. You can devise your own schedule and effectively manage your workload based on the biggest opportunities and company objectives.
When you’re in the wrong or make a mistake you can admit it. You can articulate why it happened and how you’ve learned from the experience.
You are in a European or American timezone.
Above all, you understand that your success—and our success—hinges on the satisfaction and loyalty of our customers.
You will be responsible for championing the features and benefits of the Close sales platform through our marketing messaging and market positioning. You’ll work closely with Danny (Director of Marketing) and our motley crew of marketing crushers.
Just some of the things that will come across your [metaphorical] desk…
> Product marketing impact on new trial signups (On-site testing and website updates, email marketing campaigns, increase inquiries from software review and industry sites)
> Product adoption (free to paid + user activation within app)
> Product launch/update success metrics (per launch)
“Product superstar, that is what you are…”
> Develop messaging, positioning, and competitive differentiation of our products in the SaaS/sales market. Own all on-site messaging. Devise the go-to-market strategy for all product launches and feature updates. Oversee the tactical execution of each GTM strategy.
> Stay on top of the latest trends and tech advancements in the sales and CRM space. Communicate these learnings across the organization, including to our Product, Customer Success, and Development teams.
> Identify new verticals and areas for business and product expansion. Champion all marketing efforts that relate to these growth initiatives.
Corner the market[ing]
> Own the product messaging in all of our marketing campaigns and corresponding collateral, which may include, but is not limited to, email, social media, blog posts, sales enablement content, and landing pages.
> Dive deep into our customer acquisition strategy and execution, driving new trial sign-ups via smart, empathetic product/feature messaging and content. Must be comfortable devising and executing tactics to bring customers down the sales funnel.
> Work closely with the marketing team to ensure that these brand and product value propositions are communicated consistently across everything we do.
> Work alongside Product and Customer Success teams to identify key verticals, customer personas/roles, and geos for nuture/expansion. Define and produce the content for SEO-optimized industry-specific landing pages, CRM comparison pages, paid/display ads, other marketing materials, to effectively reach these cohorts.
> Identify marketing website tests and updates to increase visitor conversion rate (visitor to trial signup). This includes, but is not limited to, A/B testing via copy and messaging, videos/images, and modifications to page designs.
> Work alongside the marketing content team to identify middle and bottom of the funnel content opportunities such as product-focused white papers, blog posts, videos, and more.
> Develop, nurture, and execute on partnerships with other vendors in the B2B SaaS and product space (online co-promotions, co-branded content, event sponsorship, etc).
> Champion our customers via the collection and production of testimonials, case studies, and customer profiles (determining the best way to showcase them -- images, video, etc).
> Generate verified product reviews from our customers for product comparison and online community websites like Capterra, G2Crowd, and Quora. Monitor and ensure our visibility on these, and other, SaaS review/comparison sites.
> 4+ years experience working within a tech or SaaS organization (extra points if B2B, extra extra points if you can show a correlation between your work and company growth during your time there)
> 2+ years in a product marketing role, with a track record of successfully taking products to market (devising and executing a GTM strategy)
> Project management expertise—can coordinate and juggle a variety of projects from conception through production and ensure alignment with other internal teams (Product, Customer Success, Sales, etc).
> EXPERT command of the English language (written and verbal), with the ability to write in a wide variety of styles. Must be a copywriting pro—masterfully creating short, value-packed, relatable content to drive new conversions.
> Foundational knowledge of common marketing analytics and campaign management platforms (analytics, popular ESPs, ad networks, social platforms, etc)
Bonus points for the following skill sets:
> Front-end coding (HTML/CSS/JS, GitHub)
> Design and video (editing, Photoshop, graphics creation, etc)
> Familiarity with SaaS finance and reporting
> 100% Remote (we believe in trust and autonomy)
> 2 x Annual Team Retreats ✈️ (Lisbon Retreat Video)
> Competitive salary
> Medical, Dental with HSA option - 99% premiums paid (US residents)
> 5 Weeks PTO + 6 Government Holidays + Dec 24 - Jan 1 Company Holiday
> Parental Leave (10 wks primary caregiver / 4 wks secondary caregiver)
> 401k matching at 4% (US residents)
> 1 month paid sabbatical after 5 years
At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self-care (whatever that looks like for you).
We come from 12 countries and 14 states; a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community.
This team is growing in more ways than one - we’ve recently launched 8 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.
Note: this role has a slated start date of January 2020.
Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust Fastly to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. Founded in 2011, Fastly powers online destinations including Airbnb, GitHub, Alaska Airlines, Pinterest, Vimeo, The Guardian, and The New York Times.
The worldwide cloud services market is projected to grow rapidly to $236 billion in 2020, according to Forrester, Inc. As more and more businesses move operations to the cloud, Fastly is well positioned to continue increasing CDN, cloud networking and cloud security market share with edge cloud services that reach beyond content delivery.
We’re building a better Internet. Come join us.
Technical Program Manager, Operations
Fastly is looking for a Technical Program Manager to work with our TechOps team to drive execution of tactical workloads focused on increasing availability and reducing vulnerabilities and risk on a day to day basis. You will be responsible for helping teams improve monitoring, vulnerability, risk, incident and problem management processes for Fastly daily. This position reports to our Senior Technical Program Manager, TechOps and Security.
You are a leader and facilitator at Fastly. You will not only have TechOps resources at your disposal, but all of engineering on your side in the constant work of making our applications, our infrastructure and the internet a better place. You will also be held accountable for streamlining processes and de-risking projects by working with your counterparts on other teams and ensuring the TechOps teams are firing on all cylinders. You are critical to our success!
This is a role which has high impact on human lives. We provide a supportive environment with friendly teams and where you can learn and develop. We check our egos at the door. You’ll make sure our customers benefit from services built to the highest standards in the industry. We are a global, distributed team with the dedication and tools in place to make it work.
What will you do?
Participate in regular kanban and sprint planning and burn down, helping teams remove blockers, manage dependencies and resolve prioritization conflicts.
Work with teams during interval planning to ensure that mechanisms are built to accurately track and status deliverables during execution periods.
Ensure timely updates on Objectives and Key Results from teams, report on current vulnerabilities and problem backlogs, and progress therein.
Partner with TechOps, Security and Infrastructure delivery teams to learn from incidents and identified vulnerabilities to constantly improve our availability and security postures.
Participate in executing on roadmaps for architectural and process changes focused on increasing availability and security of our platform.
Instill discipline and consistency within the TechOps team in terms of operational best practices and documentation.
Who will you work with?
Technical Operations, security and incident management leadership.
Operations and infrastructure teams.
Reliability engineering teams.
Software development teams.
Infrastructure/data center operations team.
What we’re looking for:
Significant experience with issue and project tracking systems, such as Jira and Zendesk.
Lean towards action, execution and incremental improvements.
Comfortable with change, multi-tasking and managing priorities with exceptional organizational skills
Self-motivated and proactive to maintain momentum and progress.
A shown collaborator who can execute whilst building strong relationships.
Focus on the customer experience and business needs first and foremost.
Moderate experience as a technical program manager in infrastructure, cloud or SaaS environments.
Moderate operational and technical understanding. Able to actively participate and contribute to operations process and technical discussions for large scale distributed services.
Ability to integrate experiences and training to learn new technological paradigms.
Strong analytical and communication skills, a risk mitigation mindset and in possession of appropriate levels of urgency.
Strong sense of ownership. Actively remove program obstacles, and be willing to go above and beyond to chase down loose ends that lead to successful product delivery.
Focus on results and outcome, not just process.
We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their hearts with others so we can help lend a supportive hand.
We love distributed teams. Fastly’s home base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is part of our DNA.
We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits, like generous parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).
We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.
We are passionate. Fastly is chock full of passionate people and we’re not “one size fits all”. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they’re passionate about.
Fastly provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, age, physical or mental disability, medical condition, religion, marital status or veteran status.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.
Formstack, transforming the way you collect data and put it to work, is looking for a Product Manager to add to the team.
Formstack is a 13-year-old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a work environment that is flexible and provides great freedom for those who can perform. We are seeking people who demonstrate an ability to work effectively with individuals from diverse cultures and backgrounds.
Who You Are:
As a Product Manager at Formstack, you’ll be at the center of business, customer needs, and internal stakeholders. You will own a key part of the business to ensure we’re delivering value to our customers and impacting the market. You will work closely with a cross-functional team to clearly identify customer needs and ensure the team delivers solutions that our customers want and need.
What You’ll Do:
You will identify new opportunities to grow product revenue and customer value via quantitative research, customer conversations, internal conversations, and reviews of industry best practices. You will collaborate with the rest of the product team, with stakeholders, and with design and development to build a prioritized roadmap of opportunities. Ultimately, you will own the end-to-end success and quality of projects from requirements definition through design, development, launch, and post-launch analysis.
How You Will Succeed:
You like to talk to customers and understand their pain points so we can solve them.
You thrive where data science, code, and market strategy overlap, and understand the nuances of business intelligence and financial forecasting.
You love data-based decision making but also love solving customer problems.
You are adept at prioritizing, decisive when organizing and are great at communicating both with ease.
You see problems as opportunities and proactively develop the knowledge and skills needed to solve those problems.
You enjoy iterating, assessing, tweaking, and trying again.
You enjoy working with cross-functional teams.
You never stop pushing towards clarity and delivery.
What We Are Looking For:
At least 2 years experience as a Product Manager (or be crazy ambitious and talented)
A track record of successfully launching and growing software products and services
Have led cross-functional or cross-platform efforts and are a clear communicator to tech and non-tech stakeholders
Ability to proactively grab data and turn it into an insightful story
Ability to manage multiple concurrent efforts and shift gears often
Entrepreneurial spirit and experience in a SaaS growth company are highly appreciated
Product Led Growth
What Formstack Offers:
Free health plans, as well as company-paid Dental, Vision, Disability and Life Insurance Benefits for full-time employees.
Unlimited PTO for all employees
401k with matching company contribution for full-time employees
The most up-to-date technology, including company-issued Macs, the latest software and other tools needed to excel at your job
Company-paid conferences and extended learning
Yearly company gathering
Want to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!
Formstack is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
All data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.
Thank you for your interest in Formstack!
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