Customer Success Manager
1 week ago
Job type: Full-time
Hiring from: Americas
Category: Marketing / Sales
NoRedInk helps students learn to write in over 50% of US school districts, and forming strong partnerships with school and district administrators is central to our mission. We’re looking for an experienced customer success manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for renewing and expanding customer accounts, serving as each school’s main point of contact and liaising with NoRedInk’s sales and product departments to ensure success.
Manage a territory of school and district-level NoRedInk Premium customers, building and maintaining strong relationships with administrators and teachers
Hit renewal and expansion quota by retaining accounts, expanding implementations, and cross-selling NoRedInk’s other Premium offerings when appropriate
Set usage and success goals in collaboration with our customers
Monitor customer usage trends and optimize implementations to reach internal and external success goals
Leverage successful implementations as case studies and models for deploying best practices for our customers
Partner with the Sales team for expansion and new business opportunities
Use Salesforce to track renewal and expansion opportunities and activities, ensuring data integrity
Exemplify NoRedInk’s mission and values in your day-to-day work
You have 2-3+ years of meeting or exceeding quota in a closing sales and/or account management role
You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success
You have strong written and oral communications skills
You have familiarity with business tools such as Salesforce and Google Sheets
You’re outgoing, organized, creative, and tenacious in making a difference for our customers
You want to work at a mission-oriented startup with a talented team
You have at least 1 year of experience working remotely (Only applicable for those interested in working remotely)
Bonus points if...
You have experience in education
WHAT ARE WE UP TO?
NoRedInk helps millions of students in grades 5-12 become better writers. Our adaptive curriculum guides learners through a continuous process of skill-building, feedback, and revision and delivers actionable performance data to teachers and administrators. Used in over 50% of school districts, we're on a mission to unlock every writer's potential. Here’s a 2-minute pitch we gave on NBC and articles about us in The Washington Post, Wall Street Journal, and Forbes.
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