Customer Success Manager

Noredink


1 week ago

05/08/2019 11:15:21

Job type: Full-time

Hiring from: Americas

Category: Marketing / Sales


NoRedInk helps students learn to write in over 50% of US school districts, and forming strong partnerships with school and district administrators is central to our mission. We’re looking for an experienced customer success manager (CSM) to structure and deliver success for a portion of our school and district customers, helping them set goals, maximize usage, and achieve desired outcomes for their students and teachers. You will be responsible for renewing and expanding customer accounts, serving as each school’s main point of contact and liaising with NoRedInk’s sales and product departments to ensure success.

Key Objectives

Manage a territory of school and district-level NoRedInk Premium customers, building and maintaining strong relationships with administrators and teachers

Hit renewal and expansion quota by retaining accounts, expanding implementations, and cross-selling NoRedInk’s other Premium offerings when appropriate

Set usage and success goals in collaboration with our customers

Monitor customer usage trends and optimize implementations to reach internal and external success goals

Leverage successful implementations as case studies and models for deploying best practices for our customers

Partner with the Sales team for expansion and new business opportunities

Use Salesforce to track renewal and expansion opportunities and activities, ensuring data integrity

Exemplify NoRedInk’s mission and values in your day-to-day work

About You

You have 2-3+ years of meeting or exceeding quota in a closing sales and/or account management role

You have a track record of building relationships with a variety of stakeholders that have resulted in measurable success

You have strong written and oral communications skills

You have familiarity with business tools such as Salesforce and Google Sheets

You’re outgoing, organized, creative, and tenacious in making a difference for our customers

You want to work at a mission-oriented startup with a talented team

You have at least 1 year of experience working remotely (Only applicable for those interested in working remotely)

Bonus points if...

You have experience in education

WHAT ARE WE UP TO?

NoRedInk helps millions of students in grades 5-12 become better writers. Our adaptive curriculum guides learners through a continuous process of skill-building, feedback, and revision and delivers actionable performance data to teachers and administrators. Used in over 50% of school districts, we're on a mission to unlock every writer's potential. Here’s a 2-minute pitch we gave on NBC and articles about us in The Washington Post, Wall Street Journal, and Forbes.

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