Howdy! 👋We’re the folks at Jilt, an email marketing platform built for eCommerce. We help thousands of stores surprise and delight their customers with emails that drive sales. We’re looking for a driven, detail-oriented UX designer to join our team and build streamlined experiences that delight our users.
You’ll work closely with teammates on the product and engineering teams to improve our user experience via thoughtful design. Our customers are business owners or eCommerce store administrators, so it’s important to create experiences that get out of their way, make email marketing fun and approachable, and help them understand best practices. You’ll be responsible for identifying areas of improvement, contributing to customer research, prototyping solutions to problems, then working on a development-ready visual design.
While the majority of your time will be spent working on wireframes and visual design, you’ll also have the opportunity to contribute to customer development and research, pitching new features or improvements, and building the design standards for our growing team.
We currently work with long-term design contractors, so as our first full-time design hire, you’ll influence our team design standards and patterns — you’ll help shape our best practices, workflows, and visual style guides. You’ll also be responsible for moving your projects forward, communicating your progress and milestones with others, and clearly documenting your work (we try to have good documentation on why we’ve made previous decisions). As a remote-first, 100% distributed team, great communication and internal artifacts are vital to our success.
Here are some things you may do on a given day:
- Participate in customer interviews with new or active users
- Develop pitch documents for new features or improvements to existing ones
- Provide feedback on designs and pitches from other team members
- Create wireframes or low-fidelity prototypes for new features (we like Figma, but we’re always open to trying new tools)
- Test prototypes or designs to validate design concepts
- Create production-ready visual designs to hand to our engineering team
- Work with the development team to add or update UX components within Storybook
- Update our team wiki as our design standards evolve
- Contribute to designs for our marketing site (which we treat as a product, too!)
On the first day you will:
- Meet your team and get familiar with how we work
- Setup your environment and tooling
- Add a new story for a design improvement you’ve identified
In the first week you will:
- Add wireframes and detailed design to your new story
- Review a teammate’s pitch or design
- Improve our onboarding course and design documentation based on your experience
In the first month you will:
- Work closely with the product team to ship a large feature (working through initial designs and iterating on them during development)
- Publish a retrospective on your first large project to share successes, artifact the reasoning behind decisions we made, and log planned improvements for the next project
To succeed in this position, you should have:
- Experience designing for the web (you should have an eye towards ensuring accessibility, developing reusable components and patterns, etc)
- Ability to juggle multiple deadlines at once (when you work asynchronously, projects often overlap, so you tend to start the “next thing” while awaiting feedback on others)
- An obsession about streamlining user experiences and with delighting the user
You love design that can remove rather than add to a project, but also like to add pieces of flair that make software fun to use. You know that great design requires an exceptional level of empathy, and you work hard to understand the problems your designs will solve. You know that a design isn’t good unless it’s functional and understandable. You know that all software is subject to technical constraints, so you enjoy working with the engineering team closely to build an amazing user experience that pushes the limits of what is possible.
You love keeping up-to-date with the latest design best practices and tools, and are constantly tweaking and improving the way you work. You’re curious and excited to learn, so adopting new tooling or digging into a new app is something you’re keen to tackle. (After all, it is a new experience for you to learn from!) You know how to operate a hydraulic press, or at least watched a YouTube video about them and think they’re totally rad.
Finally, you can’t wait to join a small team that loves their work as much as you do, affords the opportunity to work on challenging & interesting projects, and to continuously learn and improve. You can communicate effectively whether drafting up a pitch document, chatting in Slack, editing a wiki page, or writing a retrospective. You can communicate fluently in English, or at least as close as anyone can come to fluent English, because really, it’s English.
Our team is fully-remote and we communicate primarily through Slack, Clubhouse, Google Docs, Basecamp, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.
As a remote team, we believe that regular meetups are invaluable for getting to know each other better, so you should be available to attend 1-2 company-paid team trips per year. Curious about what those are like? Check out our recap of our last team retreat (SkyTrip), which brought the entire team out to Lake Tahoe, California for a week. It’s a plus if you think (like we do) that bears are absolutely the coolest animals in the forest. You can see what the team has to say about working with us here.
This is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with wireframes and prototypes created, stories drafted, and wiki edits.
Here are some benefits we're happy to offer to our team members:
- Competitive salary
- Annual incentive for meeting team and company goals
- 27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)
- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)
- 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)
- Up to 8 weeks paid parental leave for new mothers and fathers
- Work flexible hours from anywhere that has a reliable internet connection. We’re a remote-first company and embrace working asynchronously.
- Tools (hardware/software) to help you be productive
- Allowance for professional growth (books, courses, conferences)
- Home office or co-working allowance
- A Kindle to help you keep learning
Full Details & How to Apply
Learn more about who you’ll work with, about our hiring process, and how to apply via the link above. Applications accepted until May 6th.
We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.