Senior Mobile Solutions Consultant

Social Chorus


4 weeks ago

05/20/2019 15:31:15

Job type: Full-time

Hiring from: USA

Category: Customer Support


SocialChorus is a platform for communicators. We help them become heroes within their organizations by giving them the tools and expertise they need to unify their enterprises. Companies thrive and win when all of their workers feel aligned, informed and supported.


Joining SocialChorus means joining a movement where every worker matters. This movement has taken root and is evident in our world class customer base reaching millions of their employees worldwide every day. Now we need your help to achieve our goal of connecting every worker. Ready to make a difference?


As part of our distributed team working from anywhere, the Senior Mobile Solutions Consultant is a key contributor to our post-sale Client Engineering team performing a wide range of duties helping to fine tune and grow our flagship communications platform.


As a Senior Mobile Consultant at SocialChorus, you will sit at the center of the mobile app ecosystem. Your mission is to ensure our clients are successful in adopting and leveraging the mobile portion of the SocialChorus platform and in getting the most value from our solutions. This role requires strong client service skills, solid solutions consulting capabilities, a keen handle on analytics and data driven marketing, strong mobile app technology chops, and the ability to become an expert on all things SocialChorus.

Responsibilities

Primary consultant to SocialChorus customers for all things mobile including Apple Store and Google Play app submissions and updates, MDM deployment (including app wrapping), certificate management, app resigning, and deployment approaches for Asia Pacific.

Take direction from the SocialChorus Technical Project Managers to make sure all aspects of the customer’s mobile deployment remains on schedule.

As the mobile SME, partner with SocialChorus product team to improve the tools used to build and deploy our custom mobile iOS and Android apps, both to the public app stores and to enterprise MDM environments.  

Work with the Support and Operations teams to keep all customers updated and on the latest version of the SocialChorus mobile app. This includes a mission to automate as much as possible this effort to deploy 100+ custom mobile updates with each new mobile app update.

Collaborate with the sales and product marketing teams to introduce and evangelize new features and opportunities to clients.

Assist the Support team with escalated mobile app issues.

Work directly with the Senior Director of Technical Services to create an organizational roadmap to support the growth of mobile app use and deployment by SocialChorus customers.

Qualifications

Extensive experience submitting mobile applications in the Apple and Google Stores.

An understanding of the signing process required to ensure push notifications and other mobile app features work correctly.

Experience with MDM solutions and the process required to prepare a mobile app to work with specific MDM vendors.

Bachelor's Degree or higher in a technical discipline or equivalent experience.

Organized, with excellent time management skills in the face of rapidly shifting priorities.

Ability to manage multiple customer projects in parallel.

Comfortable in ambiguous start-up environments.

Experience dealing with high-profile clients in a professional manner when project information might be incomplete or undefined.

Experience with Jira or similar ticket tracking systems a plus.

5+ years of experience in a technical support or technical consultative role for mobile apps.

3+ years of experience deploying apps and app updates to Apple’s App Store and to Google’s Play Store.

Why SocialChorus?

Because you care. About people, the work you do, and the connections you make. Work is such a large part of life, it only makes sense to make it awesome.


If you want to engage brilliant minds in a true start-up environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind it could be a perfect fit.


Come for the challenges, come for the people, and the unlimited PTO, health benefits, 401k plan, casual and friendly environment, and a leadership team who truly believes in your growth both professionally and personally will keep you here.

Please mention that you come from Remotive when applying for this job.

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