Partner Success Associate

RaiseMe


2 months ago

04/26/2019 05:52:19

Job type: Full-time

Hiring from: USA

Category: Customer Support


At RaiseMe, we imagine a world where every student has an opportunity to realize their college and career ambitions, and we believe that expanded access to education is the foundation of that future. We’re working to empower millions of students to build their personal path to college while making paying for it simpler and more transparent.

What would you do?

  • Work closely with Partner Success Managers to create customized plans and micro-scholarship programs for our college and university partners, support their goals and drive urgency
  • Develop plans for college partner meetings by researching partner relationship history, micro-scholarship programs, and enrollment goals
  • Work cross-functionally with product and engineering teams to successfully implement, QA, and activate partner programs
  • Develop analytical and storytelling ability by building custom dashboards and strategic business reviews with RaiseMe and partner data
  • Ensure that Salesforce contains accurate account details and contact information for partners, and is updated regularly based on new information
  • Manage and respond to inbound requests from current partners in a timely manner
  • Identify opportunities to improve our product offering based on deep knowledge of our students’ and partners’ needs
  • Work with the team on conference planning; prepare meetings and presentations, and assess attendee lists
  • Have the opportunity to grow into a full account management position as a Partner Success Manager at RaiseMe with career development and progression

This job might be for you if you're:

  • A Doer: You are driven, self-motivated and a self-starter who brings your ideas to life and takes pride in results. You are resourceful and find ways to get things done regardless of the obstacles. You are not fearful of failure and realize that failure is often a step closer to figuring out what works. Taking on complex challenges excites you, even if you have to ask for help or spend some time figuring out where to begin.
  • Organized: You are detail oriented and can handle having a variety of different projects on your plate at one time because you are good at keeping track of them. You can create a structure for yourself to be most successful.
  • A Talented Communicator: You are a “people person” who enjoys communicating with people and has a strong awareness of those around you. You are thoughtful about the ways you communicate and the impact that may have on a client. You have the ability to sense when a conversation is progressing in a positive or negative way and have the confidence to address concerns. When you are passionate about a cause, you are able to rally everyone around you.
  • Confident but Self-Critical: You are confident in your skills and the quality of your work product. At the same time, you are not afraid to ask for help and want to constantly be improving. You are looking for professional development and mentorship in order to reach your full-potential in your role.
  • Mission-Driven: You want to use your talents to make the world a better place and you are in a rush to do it. You may have worked in education or ed-tech before or your desire to improve education may come through in other experiences from your life.

Who we are looking for:

For the Partner Success Associate role, we are looking for someone with 1-3 years of experience in a client facing higher ed role (working in an admissions office is a plus). We are looking for candidates who are hungry to work in a fast-paced, entrepreneurial business environment and who have a proven track record of success in their past roles and experiences. We are open to remote candidates from anywhere in the US, but candidates from San Francisco, New York, New Jersey, Pennsylvania, and Connecticut are preferred.

What will success look like for you at RaiseMe?

  • You will have learned quickly as a Partner Success Associate, grown professionally and personally, and progressed on the Partner Success team to take ownership of your own portfolio of partners.
  • You have built metrics for success and set goals to expand the reach & potential of Raise.me partners’ micro-scholarship programs.
  • University leaders and other partner organizations have come to depend on you as a trusted advisor.
  • You have helped millions of students to achieve their potential and fulfill their college ambitions. The product and company you have helped build transform the way billions of dollars in financial aid are distributed each year.
  • You have built strong relationships with senior leaders from top universities, corporations, and foundations across the country.
  • You have helped build a category-defining company and have an attractive equity stake.
  • You have learned a ton, met amazing people, developed your skills, and had a life-shaping experience.

Please mention that you come from Remotive when applying for this job.

Help us maintain Remotive! If this link is broken, please just click to report dead link!

similar jobs

  • Here at Livestorm, we're building what we consider to be the future of B2B video solutions.

    As part of the support team, you will join a crew of product experts willing to give great service, help customers in their day to day usage of Livestorm. You'll be the proxy between our customers and the product team.

    We're a startup based in Paris/France, but we're looking for new teammates to help us widen our support coverage to the US. This position is remote, so you'll be working from the comfort of your own home.

    Note that this position requires to work on PST hours (aka US West Coast hours). Our ideal teammate should be able to demonstrate good decision making and autonomy.

    Mission

    • Help US timezone based customers successfully use Livestorm
    • Work either remotely or with a custom schedule to cover the US timezone
    • Respond quickly to customer questions and requests through live chat and email
    • Improve our documentation (written and videos)
    • Come up with new content ideas to help customers
    • Provide detailed and accurate product feedback to the team


    US Operations

    Being in charge of the US market, you will be either:

    • based in the US
    • working from a remote location in the US timezone
    • based in France / the EU working on the US schedule


    Requirements 

    • 1+ years of experience in Customer Support or a client facing role
    • Fluent, ideally native, in English (both written and spoken)
    • Enough French in order to communicate with the team
    • Previous experience with Intercom or another live chat software
    • Have the ability to work remotely and communicate efficiently
    • Excellent customer service and problem-solving skills
    • Flexible and agile in adapting to quick changes in a startup environment
    • Always a willingness to go the extra mile to please and delight users
    • Positive minded and team player
    • Excellent writer and communicator
    • Internet savvy with a strong interest in startups
  • 1 week ago

    (project management experience required)


    Are you a project manager who loves to interact with customers? Do you enjoy delighting people by showing off technology solutions? Do you have a passion for solving complex problems?

    Now, imagine this — you get to help many of the world's best-known companies innovate, manage major projects, and build and market better products — all from your home office. It is remote work. Pretty great, right?

    Customer Success at Aha! is unique and challenging. You should know that we think about supporting customers differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing project management best practices drawn from personal experience.


    We are looking for a high-energy project manager who is ready to take a huge career leap forward. If this is you, we want to hear from you!


    As a Customer Success Specialist at Aha!, you will have an excellent opportunity to join a self-funded and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust our roadmap software to build and market products customers love.


    We are looking for someone who:

    • Has 1–4 years of experience successfully managing projects related to software delivery at a technology company (or equivalent experience)

    • Can detail how delivered projects significantly impacted customer and company growth

    • Writes exceptionally well

    • Wants to work on a team with other high-performing peers

    • Is passionate about delivering extraordinary customer experiences

    We are committed to being great, and we want someone who:

    • Has a "can do" attitude and a history of delivering superb work again and again

    • Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks

    • Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies

    We are building a distributed team, and you can work from anywhere in the United States or Canada for this role.

    We offer generous salary, equity, benefits, and a profit-sharing program.


  • Yapp (North American timezones)
    Yesterday

    At Yapp, we empower large and small organizations to build mobile apps for their in person professional events (e.g. conferences, trainings, annual meetings).

    Yapp is a do it yourself platform and we pride ourselves on ease of use and great customer support.

    Yapp is looking for a Customer Success Manager to join our remote team. You are a service-oriented support professional who thinks on their feet, loves going on bug hunts, is a great communicator, and approaches conversations with patience, empathy, and the customer’s goal in mind.

    As our first dedicated Customer Success Manager, you will work closely with our entire team and founders.

    Responsibilities: 

    • Provide world-class customer support via Intercom Inbox 

    • Create and maintain tutorials, screencasts, and content for our written knowledge-base and blog 

    • Conduct scheduled 1:1 demo calls with prospects and customers 

    • Identify, communicate, and triage issues working with our engineering team 

    • Convert clients who have shown an interest in Yapp but need assistance getting through the conversion funnel 

    • Proactively account manage large accounts to help them succeed and ensure renewal 

    • Proactively follow up with customers who have a risk of churning 

    • Develop ways to help improve the customer experience and journey based on feedback from members 

    • Be the first point of contact for clients who have questions about Yapp 

    • Track feedback and feature requests to help improve Yapp’s product

    Ideal Candidate 

    • 1+ years customer support or sales experience in the software industry 

    • Has experience working in customer support software (e.g. Intercom) 

    • Excellent written communications and great phone manner 

    • Is highly patient and empathetic 

    • Is detail oriented and a problem-solver by nature 

    • Is a creative and effective communicator - with personality 

    • Is self-motivated and highly proactive 

    • In North American time zone with high-quality phone and internet connectivity 

    • Experience with events (organizing or attending) a plus

Remotive can help!

Not sure how to apply properly to this job? Watch our live webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) ».

Interested to chat with Remote workers? Join our community!