Customer Experience Coordinator

Moved


3 weeks ago

04/26/2019 23:04:24

Job type: Full-time

Hiring from: USA

Category: Customer Support


Moved provides everything you need to get a move done. We equip each customer a personal assistant (concierge) to coordinate all tasks along the move journey, providing a no hassle, stress-free experience... for free.

At the heart of this service lies our concierge team. That's where you come in. 
We’re looking for a hustler to come in and execute. To work directly with our customers and handle the nitty-gritty details of their moves. Someone who is ready to dive right in and interact with our team and our users.

Schedule will be Tuesday-Saturday 9am-6pm with some flexibility to cover evenings.

Responsibilities include but are not limited to: 
- End-to-end management of local and long-distance moves 
- Logistics & problem-solving for unique, multi-dimensional moves 
- Constant communication & coordination with users via in-app chat, email and phones. 
- Maintain strong relationships with vendors and company partners for move logistics and ongoing business 
- Collaboration with our product, operations, and marketing teams 
- Insight into all business functions, working to grow yourself and our business together 
- Master our product, internal systems, and offerings to ensure thorough and clear communication with customers

Required Skills and Qualifications: 
- Proven experience in client-facing roles, ideally with a background in customer service 
- Ability to multi-task, prioritize, and manage time effectively towards individual goals 
- Strong internal communication skills and ability to work collaboratively with a team. 
- Comfortable working in a fast-paced, frequently changing and evolving environment 
- Excellent writer and communicator with strong attention to detail and grammar 
- Strong problem-solving and conflict resolution skills 
- High energy, positive attitude, and ability to take initiative 
- Willing to take on any task, no matter how big or small 
- Passionate about customer experience and WOW-ing customers through service 
- Being a hustler, a go-getter, and a hard-worker. Someone who executes.

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