Client Ambassador

Fexa


2 weeks ago

05/06/2019 20:03:10

Job type: Full-time

Category: Customer Support


Fexa is looking for a Client Ambassador to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.

Additionally, the Client Ambassador will manage the day-to-day onboarding and customization activities while acting as a liaison between the client and the development team. Strong time management, organization, and communication skills are critical for success in this role.

Responsibilities:

Facilitate the relationship between client and internal teams.

Become an “expert user” of our platform.

Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.

Maintain a reasonable balance between customer deliverables and internal development workloads.

Track progress of upgrades and customizations for existing customers.

Train customers in their use of our platform by leading training sessions and presentations.

Develop forms, training aides and best practices to help streamline onboarding and customizations.

Provide (mostly non-technical) support to our new and existing customers on a daily basis.

Watch for and keep track of repeat issues that may require the development of a permanent solution.

Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.

Collect customer requirements from both written and verbally expressed requests.

Occasional travel to tradeshows and customer sites for training and/or implementation.

Experience and Skills Desired:

Excellent communication and presentation skills.

Excellent organization, documentation and time management skills.

Critical thinking and creative problem-solving skills.

Ability to manage multiple projects simultaneously.

Experience in communicating technical ideas to non-technical audiences.

Ability to learn new tools and software quickly.

Positive, self-starter attitude.


Benefits:

Health Insurance

Dental Plan

Vision Plan

401k Retirement Plan

Remote working office

2 weeks of PTO

MacBook Pro

Awesome colleagues

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  • Overview:
    Fexa is looking for a Client Ambassador to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.

    Additionally, the Client Ambassador will manage the day-to-day onboarding and customization activities while acting as a liaison between the client and the development team. Strong time management, organization, and communication skills are critical for success in this role.

    Responsibilities:

    • Facilitate the relationship between client and internal teams.
    • Become an “expert user” of our platform.
    • Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.
    • Maintain a reasonable balance between customer deliverables and internal development workloads.
    • Track progress of upgrades and customizations for existing customers.
    • Train customers in their use of our platform by leading training sessions and presentations.
    • Develop forms, training aides and best practices to help streamline onboarding and customizations.
    • Provide (mostly non-technical) support to our new and existing customers on a daily basis.
    • Watch for and keep track of repeat issues that may require the development of a permanent solution.
    • Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.
    • Collect customer requirements from both written and verbally expressed requests.
    • Occasional travel to tradeshows and customer sites for training and/or implementation.

    Experience and Skills Desired:

    • Excellent communication and presentation skills.
    • Excellent organization, documentation and time management skills.
    • Critical thinking and creative problem-solving skills.
    • Ability to manage multiple projects simultaneously.
    • Experience in communicating technical ideas to non-technical audiences.
    • Ability to learn new tools and software quickly.
    • Positive, self-starter attitude.

     

    Benefits:

    • Health Insurance
    • Dental Plan
    • Vision Plan
    • 401k Retirement Plan
    • Remote working office
    • 2 weeks of PTO
    • MacBook Pro
    • Awesome colleagues

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