Client Ambassador

Fexa


4 months ago

04/02/2019 15:49:31

Job type: Other

Category: Customer Support


Overview:
Fexa is looking for a Client Ambassador to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.

Additionally, the Client Ambassador will manage the day-to-day onboarding and customization activities while acting as a liaison between the client and the development team. Strong time management, organization, and communication skills are critical for success in this role.

Responsibilities:

  • Facilitate the relationship between client and internal teams.
  • Become an “expert user” of our platform.
  • Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.
  • Maintain a reasonable balance between customer deliverables and internal development workloads.
  • Track progress of upgrades and customizations for existing customers.
  • Train customers in their use of our platform by leading training sessions and presentations.
  • Develop forms, training aides and best practices to help streamline onboarding and customizations.
  • Provide (mostly non-technical) support to our new and existing customers on a daily basis.
  • Watch for and keep track of repeat issues that may require the development of a permanent solution.
  • Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.
  • Collect customer requirements from both written and verbally expressed requests.
  • Occasional travel to tradeshows and customer sites for training and/or implementation.

Experience and Skills Desired:

  • Excellent communication and presentation skills.
  • Excellent organization, documentation and time management skills.
  • Critical thinking and creative problem-solving skills.
  • Ability to manage multiple projects simultaneously.
  • Experience in communicating technical ideas to non-technical audiences.
  • Ability to learn new tools and software quickly.
  • Positive, self-starter attitude.

 

Benefits:

  • Health Insurance
  • Dental Plan
  • Vision Plan
  • 401k Retirement Plan
  • Remote working office
  • 2 weeks of PTO
  • MacBook Pro
  • Awesome colleagues

Please mention that you come from Remotive when applying for this job.

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