Find a remote job in Customer Support

Post a job for $299

Customer Support (33)

  • Normally we hire candidates for our Customer Champion team to work a standard Monday to Friday work week. However, right now we are in need of someone who can help our customers in a full-time, 5 day work week that always includes Saturday and Sunday. If you're excited about this role but you'd prefer a Monday to Friday work week, check out our jobs page for other roles that may be a good fit.

    Hi there!

    We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

    We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

    Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

    About You

    You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

    You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

    You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

    You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

    You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

    You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

    You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

    We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

    Things You Might Do

    Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

    • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
    • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
    • Work with the product team to build tools that will speed up and increase the quality of support at the same time
    • Experiment: this is a startup so everything can change

    How To Apply

    We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

    After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

    About Zapier

    For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

    We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

    We believe that with the right tools, you can have big impact with less hassle.

    We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

    We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

    The Whole Package

    Location: Anywhere (100% Remote)

    If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

    However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

    Compensation:

    • Competitive salary (we don't use remote as an excuse to pay less)
    • Great healthcare + dental + vision coverage*
    • Retirement plan with 4% company match*
    • Profit sharing
    • 2 annual company retreats to awesome places
    • 14 weeks paid leave for new parents of biological or adopted children
    • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
    • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
    • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

    *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

     

    Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

    Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

    Apply Here
  • We promise you haven’t worked with anyone like us before.  We’re a Minneapolis, MN-based early-stage tech company that’s changing the way businesses do marketing, lead generation, and conversion rate optimization online.  With a growing team that works closely together, we move fast and enjoy what we do.
    As a Technical Support Specialist, you’ll have turbo-charged technical skills, think deeply about the best solutions, and want to work with a fantastic team of people.
    Come join the fun and build something great with us.

    What you’ll do:

    Your day-to-day responsibilities will shift and grow but to start with, you will:
    * Take great joy in answering questions and solving the problems of our fantastic customers
    * Know how to really listen and have empathy for the customer’s situation
    * THRIVE on going the extra mile…even when it’s not asked for
    * Help build our knowledge-base of answers to frequently asked questions
    * Stay current with our new products, features, and integrations, reinventing your problem-solving to incorporate this constant change
    * Fearlessly push to hit ticket response goals both in terms of speed and accuracy
    * Leverage resources available to you and our systems to make the team’s hard work go further than anyone thought possible

    What you’ve done:

    You have a unique combination of skills, talents, and mindset, including:
    * Pride in providing world-class support and have a positive personality to boot
    * Some Technical Support or online help desk experience
    * Are great at answering emails and support tickets, and you’re not too bashful to get on the phone to work through customers' issues in real time
    * Experienced in some (or all!) of our technology stack: WordPress, e-mail marketing apps/Email Service Providers (ex. MailChimp, ConstantContact, and AWeber) or CRM's (ex. ZenDesk or Salesforce.com)
    Who you are:

    * Support is in your DNA and you get a rush out of helping people
    * You’re looking for a place to let your inner Geek shine
    * You have a superhuman aptitude for grammar, you're a pro at spotting typos and have a flair for proper punctuation
    * You're incredibly positive and enjoy making another person's day
    * You possess technical adaptability in a constantly changing and expanding work environment
    * You often ask yourself “I wonder what will happen if…?” and aren’t afraid to test your hypotheses to see if they work (because if they don’t you’ll still learn something!)
    Finally, you know how job applicants always say they have “great attention to detail?” That’s not just a phrase with us: it’s a must-have for success. You’ll need to pick up on nuances in support tickets and tiny details in emails. If you’re not truly detail-oriented, this won’t be a great match!

    Who we are:

    Leadpages was thrilled to make #297 on the 2017 Inc. 5000 list (we were #3 in Minnesota) and to be named a Star Tribune Top Workplace for the past three years in a row! To learn more about the teams that have helped us achieve these honors, we invite you to visit our Instagram and About pages.
    We consider working for a successful early-stage tech company to be a lifestyle choice rather than a job choice.  You will work hard and face exciting challenges, but our positions come with amazing advantages and fulfillment to those who earn them.  If you bring your ‘A game’ to the table, here’s what we’ll bring:

    * Competitive pay, benefits, and equity
    * 2 (yes, two) work-from-home days per week
    * A gorgeous, bright office, conveniently located in Downtown Minneapolis
    * A fully-stocked snack bar and drink fridge to keep you fueled
    * The chance to learn from some of the best people in the business, including our fiercely compassionate leadership team
    * Career development isn’t just idle chit-chat but a tangible outcome of our robust People & Culture function In 2016, we were overjoyed to give promotions to 27% of our stellar employees.
    * Challenging and meaningful problems to solve - you will invariably make a difference and impact
    * A vibrant and devoted team, who still finds time for fun
    * Finally, no politics and no jerks

    At Leadpages, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products and a successful business.

    Sound like you?

    To apply, please submit your tailored resume (using the “Apply” or “Submit Resume” button), a link to your LinkedIn profile, and a cover letter explaining why you feel you are a fit for this position. We won’t be able to individually respond to all applicants, but if we feel you’re a strong match, someone will be in touch within 5 business days. Thanks and we look forward to hearing from you! 
  • Salary: US$21,000 per year

    Work from home FULL TIME for a woman owned company supporting FIELD SERVICE BUSINESS OWNERS! Help build small businesses in our country!

    We are looking for a fun and capable Customer Service Representative to perform a variety of administrative and clerical tasks remotely for our clients, their employees and customers.. Duties of the CSR include providing support, assisting in daily office needs and managing the company’s general customer database, scheduling, dispatch and administrative activities.

    What does a Remote CSR do?

    CSR responsibilities include taking incoming calls, texts and emails to the business. Scheduling appointments, preparing reports and maintaining accurate client records. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using online scheduling software, Trello and SLACK. Ultimately, a successful CSR should ensure the efficient and smooth day-to-day operation of their client’s office remotely.

    Responsibilities:

    Answer all incoming business phone calls, texts and emails, create and send custom quotes

    Organize and schedule proposal appointments

    Write and respond to email, correspondence between clients and their customers

    Organize and schedule work orders with appropriate crews

    Develop and maintain client’s online database

    Provide general support and manage expectations of customers

    Act as the point of contact for internal clients and external customers

    Requirements:

    Ability to work 8am-5pm in any US timezone.

    Upbeat energetic voice, tone and demeanor.

    High speed internet to your home/office-verified by a speed test

    Close access from your office/workspace to your incoming internet’s router

    Proven experience as a customer service rep, an administrative assistant, virtual assistant or office admin assistant

    Access to desktop/laptop computer with internet access and external mouse

    Working knowledge of online software tools like Trello and SLACK

    Excellent time management skills and the ability to prioritize work

    Attention to detail and problem solving skills

    Excellent written and verbal communication skills

    Strong organizational skills with the ability to multi-task

    High School degree; any experience in DISPATCH, CUSTOMER SERVICE, PHONE SUPPORT, REMOTE WORKER, FIELD SERVICE OR HOME SERVICE BUSINESS, CALL CENTER or ADMINISTRATION a PLUS!

  • Airtable (EST, CST, MST or PST)
    2 days ago

    Airtable is seeking an enthusiastic Customer Support Advocate who can act as the champion of our customers. Airtable users span every industry and every function—they are cattle farmers, Fortune 500 companies, and city governments—which means our Customer Support A will be supporting a diverse and dynamic range of use cases. 

    We're looking for someone who excels at identifying the root of a problem (distinguishing between proximate and ultimate causes), and whose passion is uncovering creative, out-of-the-box solutions. The right person won’t just field questions, but will use our support platform as a vehicle to identify and solve the deeper needs of our customers. The role requires high empathy and an entrepreneurial spirit: the right answer won't always be obvious, but you see this as part of the fun!

    Our customer support team is small but growing rapidly, which means that this is a unique opportunity to help define Airtable’s voice and support function. The job is fully remote--we’re a flexible team and believe your best work can be done anywhere.

    What you’ll do

    • Provide exceptional, consultative customer service, helping everyone--from nonprofit managers to Fortune 500 executives--realize their goals through Airtable
    • Collaborate with your peers on the Product Specialist, Customer Success, and Sales teams to ensure our customers are getting the most out of their Airtable experience.
    • Develop product expertise in Airtable, learning to model any kind of workflow, from editorial calendars for major publications to fire truck inventories for fire departments.
    • Understand and capture customer feedback to help highlight trends for future product, growth, and marketing initiatives.
    • Anticipate customer needs and problems before they surface; develop deep customer intuition.

    Why's this job awesome? Because you'll...

    • Be working with customers who are truly excited about Airtable and eagerly looking for your help in becoming Airtable masters
    • Have the opportunity to fly to HQ in San Francisco twice a year for fun team-building events
    • Work out of the comfort of your own home (we offer a $5,000 stipend toward making your remote office as comfortable and productive as possible)
    • Work within a remote-friendly culture with an incredible team

    Who you are

    • Problem solving excites you!
    • Written communication is your forté; you can distill complicated topics into something clear and succinct
    • You approach every situation with high empathy
    • You believe support can transform user experience
    • You are a self-starter who takes initiative and is energized even when a clear path isn’t laid out for you
    • You're willing to travel to San Francisco twice per year
    • You have 1+ years of professional experience, ideally in a fast-paced environment
    • You have experience setting up and using Airtable (personally or professionally)

    Bonus points if

    • You have experience working for a high-growth startup
    • You have a background in education
    • You’ve worked in a customer-facing role before
    • You have a consulting background or professional project management experience

    What we offer

    • Health care: we have you 100% covered (and your dependents 50% covered) with competitive medical, dental, and vision insurance. You'll also be eligible for a complimentary membership to One Medical Group.
    • Learning & Development: we offer a $2,000 per year stipend for your personal career development
    • Gym Membership: We’re proud to provide employees in our San Francisco and New York offices with complimentary gym memberships to Equinox, or up to $100/month reimbursement towards any other gym.
    • Generous PTO, sick leave, and parental leave

    About Airtable

    Airtable's mission is to democratize software creation, similar to the way the Macintosh democratized personal computing. Software is arguably the most important creative medium of the last century, yet most people cannot build their own software. Airtable gives people and companies a “lego kit” they can use to create custom applications on their own, regardless of technical experience.

    We’ve raised $170M in venture funding, including most recently a 100M Series C from Benchmark, Thrive, and Coatue.

    Airtable is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

    Learn more about the product and signup before applying at http://airtable.com

  • This role is for someone who can support our growing team located anywhere in India. Please only apply for the role that best fits your region and don't apply for all available roles.

    This is a standing job listing. That means we may not be actively looking for a new Customer Champion at the moment, but we are frequently enough that we take applications since the next time we will be looking is right around the corner.

    Hi there!

    We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

    We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

    Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

    About You

    You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

    You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

    You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

    You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

    You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

    You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

    You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

    We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

    Things You Might Do

    Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

    • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
    • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
    • Work with the product team to build tools that will speed up and increase the quality of support at the same time
    • Experiment: this is a startup so everything can change

    How To Apply

    We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

    After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

    About Zapier

    For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

    We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

    We believe that with the right tools, you can have big impact with less hassle.

    We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

    We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

    The Whole Package

    Location: India - (any time zone)

    If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

    However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

    Compensation:

    • Competitive salary (we don't use remote as an excuse to pay less)
    • Great healthcare + dental + vision coverage*
    • Retirement plan with 4% company match*
    • Profit sharing
    • 2 annual company retreats to awesome places
    • 14 weeks paid leave for new parents of biological or adopted children
    • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
    • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
    • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

    *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

     

    Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

    Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

    Apply Here
  • 7 Cups’ mission is to empower every human to care for one another. Since graduating Y-Combinator in 2013, 7 Cups’ has significantly expanded access to emotional support and behavioral health. We are currently the largest mental health system in the world. Over 2 million people from almost every country on the planet (191/195) in 152 different languages use the platform each month. We are living in a world with an immense love deficit. Many of us are not receiving the love we need to reach our true potential and to truly thrive. We are solving this huge problem, and trying to change the stigma around mental health.

    7Cups is seeking a Community Manager, capable of taking us to the next level.  You have a passion for mental health and will be working to integrate support projects, volunteer teams, and initiatives within each specific sub-community for the purpose of shared community building. This role works with both adult, teen, and group support communities and with both listeners and members.

    What you’ll do:

    • Ensure a strong and effective team of volunteers (including focus on teens and adult group support).
    • Manage and improve the training and onboarding processes for volunteer leader groups.
    • Recruit and manage leadership; ensure that all of the support teams have active and engaged leaders, whilst helping group support teams, forum teams and feed teams integrate for each sub-community.
    • Work closely with the teens and group support  community, gauging their needs and creating special programs to help the teens and group support population on 7 Cups.
    • You will oversee safety initiatives. This includes managing the review forms, behavior reports, emergency form.
    • Own your data; track data weekly in terms of messages, discussion counts and participants.  Create reports to gauge the health of community, highlight pain points and brainstorming how to problem solve these pain points to plan for the next month.

    What you bring:

    • 3+ years of program or volunteers management
    • Proven track record of effectively managing a team and operational processes
    • Strong understanding of active listening
    • Data oriented - strong understanding of how to use data to identify problems and inform decisions, knowledge of excel/spreadsheets is a plus
    • Have an aptitude for product enhancements to help the community. Collaborate with the product team in discussing feature needs.
    • Excellent leadership skills and ability to prioritize tasks effectively
    • Conflict resolution skills
    • Interest or background in health/ mental health
    • Experience managing communities online or offline
    • Background in recovery is a plus
    • Startup mindset - ability to proactively problem solve
    • Exceptional public communication skills and comfort with main social media channels
    • Must pass a background check (required to work with folks under the age of 18)
    • Experience working with teenagers preferred
    • Recovery background preferred
    • BS or BA degree in a related field

    What you get:

    • Remote-first culture, work where you want
    • Competitive compensation and opportunity for advancement through meritocracy
    • 100% medical, dental and vision coverage
    • Generous PTO policy promoting rest for mind/body/soul
  • Universe (US timezones)
    1 week ago

    Universe is the first website builder designed from the ground up for phones. We make a complex process super fun and powerful for everyone. This is possible because of our breakthrough grid editor, which allows anyone to make sophisticated sites from their phones without code. (This site was built with the app.)

    We were part of YC Winter 18, raised $7.2M to date from tier 1 VCs like Javelin, Greylock, and General Catalyst, and just hit 200,000 sites created. 

    We’re a 7 person distributed team with a headquarters in NYC, driven by the larger goal of empowering everyone to build the internet. In this role, we’re looking for someone who can help us grow our business to the next level.

    We believe the internet is a better place when everyone has the power to build it. As our first support hire, you'll be instrumental in helping us define a world-class experience for creating the web. Universe is a radical new take on building websites and we're looking for someone who shares our excitement to help it reach more people.

    What your day might look like:

    • Managing and tracking inbound support tickets via Intercom

    • Keeping track of bug reports/issues

    • Updating our documentation/support center

    • Identifying and sharing up feedback and patterns you're seeing on the ground floor

    • Helping us define support processes to grow

  • OmniSci (North America)
    1 week ago

    OmniSci's platform, available in cloud, open source, and enterprise versions, harnesses the massive parallel computing of GPUs for breakthrough performance at scale. OmniSci wishes to foster the growth of user and developer communities around our platform. Community is a core piece of OmniSci’s strategy, and our community team is tasked with building a vibrant, diverse ecosystem that makes all of its members successful.


    OmniSci is seeking a Community Developer Advocate to spread the word about the OmniSci open-source and community offerings, and support community members. Evangelizing the technical value of our offering and showing how it can be integrated into a larger analytics ecosystem are critical components of the role.  This position can be remote, but candidates must be located in North America only.  The position will report to the VP of Community based in our HQ office in downtown San Francisco. 


    RESPONSIBILITIES:


    Build demos and workflows showing users and developers how the OmniSci platform can deliver value in the context of production environments and real use cases.

    Develop written materials and code repos showcasing the technical value of the product such as demos, blog posts and tutorials.

    Design and execute large-scale community-building and engagement initiatives.

    Be the face of the company and community at technical events (user conferences, meetups, hackathons) geared toward attracting new users to the community.

    Speak in front of large developer audiences about the value of the OmniSci platform.

    Engage with academic labs and researchers to promote adoption of the OmniSci platform in academia.

    Be the voice of the community inside OmniSci, offering external guidance to positively influence product and marketing plans.

    In general, do anything and everything to get users and developers adopting and contributing to the OmniSci community.

    QUALIFICATIONS:


    This is a technical role; 3+ years of experience writing code and content (blog, video, etc.) for demos and proofs of concept, or as a developer building on top of database and analytics technologies is required.

    Technical credibility is critical. The ideal candidate will be able to engage and support the community with a credible and knowledgeable voice.

    Fluency with databases, data engineering, data science, and/or data analytics is important. Experience as a user of cutting-edge database, visualization and analytics technologies will ensure the demos and content are highly relevant to the community.

    Experience (2+ years) engaging as a member of other communities (open source, other developer platforms, etc.).

    Passion for the OmniSci project and driving adoption via an open source strategy.

    An undergraduate degree in a technical field, or similar experience as a developer is highly preferred.

    Excellent written and verbal communication skills.

    Self-starter with ability to conceive of, and drive projects through to completion.

    Relentless attention to the needs of users.

    Ability to travel. Expected 10-40% of time.


  • 1 week ago

    Zapier is a 100% globally distributed team. We are looking for Customer Champions globally. This role is intended for International applicants that live in time zones that may not be otherwise listed on the Jobs page. Please only apply for the role that best fits your region and don't apply for all available roles.

    This is a standing job listing. That means we may not be actively looking for a new Customer Champion at the moment, but we are frequently enough that we take applications since the next time we will be looking is right around the corner.

    Hi there!

    We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

    We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

    Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

    About You

    You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

    You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

    You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

    You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

    You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

    You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

    You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

    We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

    Things You Might Do

    Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

    • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
    • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
    • Work with the product team to build tools that will speed up and increase the quality of support at the same time
    • Experiment: this is a startup so everything can change

    How To Apply

    We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

    After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

    About Zapier

    For the past seven years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

    We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

    We believe that with the right tools, you can have big impact with less hassle.

    We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

    We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

    The Whole Package

    Location: Remote (Anywhere)

    If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

    However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

    Compensation:

    • Competitive salary (we don't use remote as an excuse to pay less)
    • Great healthcare + dental + vision coverage*
    • Retirement plan with 4% company match*
    • Profit sharing
    • 2 annual company retreats to awesome places
    • 14 weeks paid leave for new parents of biological or adopted children
    • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
    • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
    • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

    *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

     

    Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

    Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

    Apply Here
  • Paddle (Anywhere, on EST hours)
    1 week ago

    We are looking for someone to act as a partner, consultant and advisor to our growing base of software clients. You will be working with technology companies, offering top-notch customer support and creating long term customer relationships. And above all, you will be helping real people trying to solve real business problems.

    Ideally, you have a strong sense of empathy and you care about people as much as you care about getting your work done. You also have a natural fluidity and thoughtfulness to your written and verbal communication. A good sense of humour is also always a plus.
    You will be part of a team of 5 specialists, reporting into the Success Operations Manager who will empower you to have a voice as to where your department is heading in the future. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.

    This is a remote role, you can work from anywhere in the world and you will be covering standard US hours (EST) for 5 days a week,  including all weekends. This means that you will be required to work every weekend, but you are free to choose which 3 days you want to add to that.

    What you'll do

    * You will respond to and resolve customer queries through all our channels (including email, chat, Twitter, Facebook and phone), empowering our customers to get the most out of Paddle and grow their businesses.
    * You will drive our Voice of the Customer program to advocate for our software sellers and improve Paddle by incorporating user feedback.
    * You will increase customer satisfaction and build loyalty by providing amazing, personal customer support.
    * You will help to develop our team and Paddle through sharing knowledge, creating first-class documentation, contributing to blog posts, experimenting with innovations and discussing best practices.
    * You will escalate critical support issues to the appropriate internal channels.

    We'd love to hear from you if

    * You have 1+ years in online customer support, preferably supporting a SaaS product.
    * You have worked with HTML, CSS and have used browser developer tools to investigate problems.
    * You are comfortable using API’s to diagnose and find solutions.
    * You are used to working remotely and are highly organised in communicating with teams across different time zones.
    * You are a proficient English speaker.
    * You enjoy interacting with and helping people and seek to empower and educate our customers. If there’s a roadblock, you want to smooth it away.
    * You bring solutions to the table, not just problems. (But you aren’t afraid to point out where we’re going wrong)

    It'd be great if

    * You have worked for a SaaS company, ideally offering customer support to other software companies.
    * You are comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.

    Why you'll love working at Paddle

    We are a diverse team of just over 140 people (quickly on our way to 180+) based in Shoreditch. We care deeply about enabling a great culture which is inclusive no matter your background. We celebrate our diverse group of talented employees and we pride ourselves on our transparent, collaborative, friendly and respectful culture.
    We offer a full slate of benefits, including competitive salaries and we believe in flexible working. We value learning and will help you with your personal development where we can — from constant exposure to new challenges and annual learning stipend to regular internal and external training.

    About us

    Our mission is to help software companies succeed — enabling them to focus on creating products the world loves. Hundreds of companies rely on our e-commerce platform to sell their software products globally, as well as our powerful analytics and marketing tools to understand and grow their businesses.
    Our vision is to become the platform that all software companies use to run and grow their business. We aim to replace a fragmented ecosystem of specialised tools with a unified platform that removes the complex burden that comes with running a software business, whilst also providing unparalleled insight to help them grow faster.

    We’re early in our journey but making great progress: Deloitte Fast 50 named us the fastest growing software company in the UK (we’ve tripled revenue every year since our launch in 2012), and we’ve raised over $17m in funding from incredible investors such as Notion, BGF and Kindred. 

  • Nightwatch.io
     is looking for one more agile, internet-savvy, and empathetic customer support hero to join our close-knit remote team and help us to provide the best customer service.

    If you are a creative person who enjoys freedom, new technologies, and solving problems; and if you are a positive-oriented thinker who does not fit the traditional internet company structure, this job might be the right fit for you. We are not looking for someone who regularly switches companies, or who is only looking for a huge wage. Our mission is to develop a strong team that shares our values of personal growth, education, compassion and true friendship.

    Collectively, we want to bring forward-thinking and innovative solutions to the world. We are a bootstrapped company that believes the future belongs to smaller companies that don’t subscribe to the 9-to-5 corpo way of doing things. We believe that the Silicon Valley era is over, and we are building a business which allows us to enjoy the freedom of working remotely where each of us has the autonomy and flexibility to have a high impact on the world with our work.

    Our mission is creating forward-thinking SEO tracking tools that help our users scale their online businesses, so familiarity with the world of SEO and internet marketing software is a must.

    We're offering a remote position and a flexible work schedule (part-time or full-time). We are communicating regularly: via Slack throughout the day and team calls weekly.

    Requirements:

    • 4+ Years experience with customer support
    • Internet-savvy and SEO-savvy: you should know what the heck is VPN, SERP, and DA and how they work  —  and most importantly, to be able to explain it to a new user
    • Experience with customer support in SaaS or at IT companies is a huge plus
    • Extraordinary communication skills and English at the level of a native speaker
    • Strong problem-solving skills
    • Empathy — you will be the users’ main advocate, guide, and advisor
    • Initiative, proactivity, positive attitude, and creative thinking is a must. Do challenges motivate you to think out of the box and find a better solution? You’re our guy/girl!

    What it is going to look like:

    • Going through incoming emails and chat conversations and making our customers happy
    • Answering our users’ questions and helping them to get the most of Nightwatch
    • Working daily with your customer support team to discuss the progress and feedback via chat and calls

    Interested? Apply now! Write us why you'd like to join, what you have achieved so far, and how the work you’ve done looks like.

  • Livestorm (US timezone)
    2 weeks ago

    As part of the support team, you will join a crew of product experts willing to give great service, help customers in their day to day usage of the platform and be the proxy between our customers and the product team.

    Mission

    * Help US timezone based customers successfully use Livestorm

    * Work either remotely or with a custom schedule to cover the US timezone

    * Respond quickly to customer-submitted questions and requests

    * Improve our documentation (written and videos)

    * Come up with new content ideas to help customers.

    * Provide detailed and accurate product feedback to the team

    US Operations

    Being in charge of the US market, you will be either:

    * based in the US

    * working from a remote location in the US timezone

    * working from France on the US schedule

    Requirements

    * 1+ years of experience in Account Manager or Customer Success

    * Flexible and agile in adapting to quick changes in a startup environment

    * Fluent, ideally native, in English (both written and spoken)

    * Enough French in order to communicate with the team 

    * Positive minded and good energy

    * Excellent customer service skills

    * Always a willingness to go the extra mile to please and delight users

    * Excellent writer and communicator

    * Internet savvy with a strong interest in startups

    * Previous experience with a live chat software is a plus

  • Maintenance Coordinator (Customer Service, Operations) - Fully Remote

    We are looking for a customer-obsessed operator! If you enjoy working with customers over the phone, taking inbound calls, and making outbound calls, then this is the perfect position for you.


    Make sure that tenant’s get their maintenance requests coordinated promptly and efficiently. Take the next step and send us your resume.


    Latchel supports property management companies and landlords across the US. Our primary service troubleshoots and dispatches 24/7 emergencies for property managers. We work with a company's existing vendors if they have them and provide vendors when their vendors are unavailable or they don't have them. We provide diagnostic, troubleshooting, and dispatching services so property managers have more free time and less frustration. We use technology to improve the experience for renters and vendors and make our operations processes more efficient.


    Latchel offers services in several multi-billion dollar industries. Property management is a $72B industry in the US; contractor services are worth hundreds of billions. Both of these industries are underserved by technology and suffer from low market penetration and extreme fragmentation. At Latchel, we believe we understand the reasons for low market penetration and take a different approach than other companies in the field. We'd love to talk to you more about this. Please apply to one of the jobs below so we can talk more about this challenge. Want to learn more about working at Latchel? Read our Leadership Principles.


    Latchel is a 100% remote team so everyone is expected to be autonomous and self-motivated. We invest heavily in making our remote culture feel like a connected team and also invest in making your workspace the most effective you can be. 


    Send applications to jobs @ latchel dot com. In your email please tell us why you are interested in Latchel.

  • Job Location - Budapest, Hungary - or remote, preferable from North America - East Coast or from Japan


    We put an extraordinary amount of effort and love into building the best automation platform for mobile developers. We're looking for someone who can apply that same vision and thoughtfulness to the communication with the members of our community asking for support.

    Responsibilities


    * Initial support and classification and performing initial fault diagnostic

    * Communication within the organization

    * Keeping affected customer informed about progress on incident reports

    * Escalating issues to Technical Support Team if necessary

    * Take ownership of customer issues reported and see problems through to resolution

    * Provide prompt and accurate feedback to customers

    On typical days, you'll


    * Communicate with clients from around the world within our business hours and help them solve issues that arise during the build process

    * Sync with our development teams for prompt identification of faulty behaviour within the product

    * Escalate complex issues to our Technical Support Team

    * Sync with the Support team in Hungary



    Requirements


    You must have

    * Flawless written English

    * Excellent problem-solving and communication skills

    * Ability to diagnose and troubleshoot basic technical issues

    * Ability to provide step-by-step technical help, both written and verbal

    Big plus if you have experience in


    * Supporting complex IT systems

    * Basic knowledge of software development tools

  • 2 weeks ago

    At Signifyd we’re creating a new market. We’re constantly improving and expanding the technology that has changed what fraud protection for e-commerce looks like. So we don’t have time for office politics. We understand that different people have different work styles and we thrive on variety while learning from each other. We’re all Signifyers, so we know that what needs to get done will get done.


    Signifyd is a place where no one is going to tell you how to do your job. If you want help, you'll get it — from all quarters. But we pretty much figure out what needs to be done, who's in the best position to do it and then let that person roll-up her or his sleeves and have at it. We're protecting retailers from online fraud in a way that's never been done before and we could use your help if you're someone:


    - Who believes challenges are best overcome by thinking differently.

    - Who knows his or her role, but isn’t confined by it.

    - Who’s greatest satisfaction comes from helping customers succeed and achieve their dreams.

    - Who isn’t afraid to disagree, convincingly, civilly and honestly.


    Oh, and a few particulars for this role:


    Signifyd is seeking a passionate, driven Customer Success Leader to help build out our CS organization.  As Director of Customer Success you are responsible for the ongoing success of our East Coast and EMEA territories for Signifyd’s high-touch accounts. You will lead a team of Customer Success Managers (CSMs) and will work cross-functionally with multiple internal teams to ensure alignment with customer objectives. Your team will play a crucial role in engaging with customers to ensure optimal platform usage, track key success metrics/outcomes, share product roadmap plans and conduct regular business reviews.  This is a tremendous opportunity to help shape and scale our CS organization as we meet our hyper-growth plans.


    *Candidates should be located in Boston, NY, Raleigh-Durham or Atlanta

    Responsibilities

    Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention

    Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end users

    Develop collateral and conduct periodic account reviews with client executive teams

    Ensure swift resolution of account issues, by leveraging resources from cross-functional teams, as needed

    Provide executive oversight and client communication

    Work closely with Marketing to identify successful customers and turn them into advocates

    Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.

    Lead, motivate and develop team of CSMs

    Embody Signifyd values and serve as a role model for team members

    MBA preferred

    Requirements

    5+ years of Customer Success Management/Leadership working with enterprise customers

    People management experience required

    Proven customer management skills with large and complex accounts

    Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives

    Creative, resourceful, detail-oriented, and highly organized

    An analytical and metrics-driven work style

    Excellent communication and presentation skills

    Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment

    Passion for e-commerce and new technology

    Background in e-commerce, payments, fraud or data science is a plus

  • Action Verb (USA)
    2 weeks ago

    Do you enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?

    If so, we’d like you to learn about Files.com!

    At Files.com, we believe that providing great customer support is a matter of integrity.

    We won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.

    So we invest heavily in our Customer Success team with the goal of being overstaffed so that our customers get the best experience possible.

    About Files.com

    Files.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.

    (We hope to be launching the new Files.com homepage within the next month.)

    Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees who work from home.

    Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.

    We’re Bootstrapped, Profitable, and Growing

    Our success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.

    We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.

    We Are A Remote Company

    You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.

    You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.

    Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.

    We think that these in-person meetings are vital to the success of a remote team.

    About the Role

    Our Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.

    Daily responsibilities in pursuit of this goal include responding to customer product inquiries and providing technical support.

    You will help triage customer reported issues and respond to them via phone, email, and chat.

    In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.

    You can further specialize in things like technical documentation, internationalization, and knowledgebase once hired into this role.

    Minimum Qualifications:

    • Bachelor’s degree or relevant experience.

    • 5+ years of Customer Support / Service experience for a SaaS or technical business services company.

    • Ability to communicate technical information in a simplified, easy to understand manner.

    • Excellent written and verbal communication skills.

    • Top-notch customer demeanor.

    Preferred Qualifications:

    • 10+ years of Customer Support / Service experience.

    • Knowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.

    • Experience working on a remote team.


  • Normally we hire candidates for our Customer Champion team to work a standard Monday to Friday work week. However, right now we are in need of someone who can help our customers in a full-time, 5 day work week that always includes Saturday and Sunday. If you're excited about this role but you'd prefer a Monday to Friday work week, check out our jobs page for other roles that may be a good fit.

    Hi there!

    We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…

    We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.

    Zapier is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

    About You

    You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

    You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

    You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.

    You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).

    You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again, and often involves researching technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

    You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

    You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.

    We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.

    Things You Might Do

    Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

    • Help customers via email or chat to ensure they have the best experience possible (teammates tend to send 60+ emails every day), troubleshooting their problems and answering their questions.
    • Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team: https://zapier.com/help/)
    • Work with the product team to build tools that will speed up and increase the quality of support at the same time
    • Experiment: this is a startup so everything can change

    How To Apply

    We have a non-standard application process. To jump-start the process we ask a few questions we normally would ask at the start of an interview. This helps speed up the process and lets us get to know you a bit better right out of the gate.

    After you apply, you are going to hear back from us, even if we don't seem like a good fit. In fact, throughout the process, we strive to make sure you never go more than seven days without hearing from us.

    About Zapier

    For the past six years, Zapier has been helping people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.

    We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.

    We believe that with the right tools, you can have big impact with less hassle.

    We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.

    We believe in a safe, welcoming, and inclusive environment. All teammates at Zapier agree to a code of conduct.

    The Whole Package

    Location: Eastern US and Canada

    If you want to work remote, that's great. If you want to work near others, that's cool too. Our team of 170+ is distributed because it lets us work with the best people. You don't have to be located in the USA either. Some team members live in the United Kingdom, Thailand, India, Nigeria, Taiwan, Guatemala, New Zealand, Australia, and more! You just need the skills and drive to succeed in this role and the ability to work from anywhere.

    However, due to the unique needs of support, we do hire with coverage for specific timezones in mind. Generally speaking, this means that we count on new teammates to work from the timezone they're hired in. As with every rule, there are absolutely exceptions and flexibilities, and advance notice of long-term timezone changes goes a long way! If you have any questions on this at all, we'd be happy to discuss the specifics of your situation during the interview process.

    Compensation:

    • Competitive salary (we don't use remote as an excuse to pay less)
    • Great healthcare + dental + vision coverage*
    • Retirement plan with 4% company match*
    • Profit sharing
    • 2 annual company retreats to awesome places
    • 14 weeks paid leave for new parents of biological or adopted children
    • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need.
    • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4-5 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation.
    • Work with awesome companies around the world. We partner with great software companies all over the world and you'll constantly get to interact with people from these great companies

    *While we take care of our international folks as best we can, currently, healthcare and retirement plans are only available to US-based employees.

     

    Optional: Share anonymously some demographic information about yourself to help us better track trends related to the backgrounds of candidates interested in working at Zapier in order for us to build a team that represents the users at Zapier and the broader world population.

    Zapier is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, color, gender, sexual orientation, religion, national origin, physical or mental disability, or age. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base.

    Apply Here
  • Buffer ((+)10/11/12 UTC & (-)10/11/12 UTC.)
    2 weeks ago

    We are passionate about guiding customers to success using Buffers products as well as helping them hit their social media goals. We’re looking for a new member to join our Advocacy team and help our customers get the most out of the entire Buffer platform (Buffer Publish, Buffer Reply, and Buffer Analyze). For our current support coverage strategy, we’re looking to hire folks that live in these specific timezones: (+)10/11/12 UTC and (-)10/11/12 UTC.  FULL-TIME · REMOTE Join the Customer Advocacy Team For this role, we’re looking for a self-starter who’s outspoken, opinionated, and energized by the opportunity to think quick on their feet each day as we build relationships and ensure our customers succeed at using Buffer.


    We have found that the right path to helping our customers isn't always laid out clearly with a map and compass, so a strong ability to take initiative and think on your feet is key. We are passionate about improving Buffer through feedback from customers and collaborating with engineers and designers to build solutions that generate the most impact.


    As Buffer is actively evolving into a multi-product platform, you can expect to demonstrate your expertise by directing customer interaction across each of our products, and exploring what it means to help them succeed at their business goals. The Customer Advocacy team is 20 people strong, with team members spread out across Asia, Europe and North America! We stay in close contact with each other over Slack, Dropbox Paper, Zoom, and through a yearly in-person work retreat somewhere around the globe. Buffer is an equal opportunity employer with teammates all around the world. We are actively working to create an inclusive environment and value diverse and non-traditional backgrounds. We are united by Buffer's values, and we celebrate our unique differences.


    Clear communication, transparency, open-mindedness, empathy and patience are just a few of Buffer’s cultural values. We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness. Here’s a guide on how we strive to communicate with customers. Working at Buffer is collaborative and positive thanks to our core values. We try to be "No Ego Doers" who are aware of our assumptions, and joining us means you'll work together with the team in order to test and confirm our ideas. In our career framework, we choose to focus on the journey, the growth and evolution that is a career.

    Perks and Benefits We hope that you’re excited by the possibilities that come with working at Buffer! In addition to our unique culture, we also offer these fun perks and benefits.

    • Technology: Get hooked up with a laptop to do your best work.
    • Learning & development stipend: To encourage our teammates to be their best selves, we offer a small stipend for any course or training they'd like to do.
    • Health insurance: We offer health insurance for all of our team members, international or US based.
    • Salary: Our salary formula adjusts to your cost of living and experience. For this role, the range is $46K- $77K USD per year.
    • Work remotely: Currently looking for folks living in the (+)10/11/12 UTC and (-)10/11/12 UTC timezones.
    • Stock options: Joining the Buffer journey means you can choose to own part of the company.
    • Unlimited time off: Our only policy is that you give yourself a break regularly.
    • Retreats: Join us on annual international company retreats! Our last retreat was in Singapore.
    • Free books (and Kindle): All you can read, no questions asked.
    • Family Leave: If your family grows during your time at Buffer, we recommend taking 3 months of family leave, regardless of when you joined.
    Where You'll Work

    Buffer is a fully distributed team, which means that we're spread across the planet. We have Bufferoos in 15 countries, 11 timezones and 42 cities around the world to build a great culture and product. You'll work where you're happiest and most productive, in the place that helps you to become the person you wish to be.

  • 2 weeks ago

    InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today, more than 5 million people use InVision to create a repeatable and streamlined design workflow; rapidly design and prototype products before writing code, and collaborate across their entire organization. That includes 100% of the Fortune 100, and organizations like Airbnb, Amazon, HBO, Netflix, Slack, Starbucks and Uber, who are now able to design better products, faster.  

    Our team is in search of an IT Desktop Support to help us change the way digital products are designed.

    About the Team:

    The InVision IT team believes in full transparency, being flexible, reliable and being great team players. We are problem solvers, always ready to help and support each other and the organization. #itlove

    What you’ll do:

    • Respond to assigned helpdesk tickets and provide solutions for reported customer problems
    • Triage and resolve all level one support requests and escalate higher-level requests appropriately
    • Identify, troubleshoot, and resolve hardware and software problems; perform problem escalation, if required
    • Slack and inbound ticket queue support for global employee IT service requests
    • Monitor internal ticketing system notifications for proactive response, and communication of any outages or system downtime
    • Participate on Helpdesk projects, complete tasks and ensure they are completed on time and to specifications
    • Troubleshooting and support for all end user issues: mobile, desktop, audio/video, peripherals, etc
    • Procurement, asset and inventory management for all IT hardware and software

    What you’ll bring: 

    • 3+ years HelpDesk Technician experience, with strong experience ticket process, workflow and queue management
    • Must have excellent customer service skills
    • Strong Mac OSX Skills
    • Experience with the following technologies: Google Apps, MS Office for Mac and PCs, Zendesk ticketing system, Bettercloud, JAMF, Okta
    • Excellent written and verbal communication skills
    • Highly motivated with a positive attitude
    • Ability to prioritize and address multiple tasks in a dynamic work environment

    About InVision:

    InVision offers an incredibly unique work environment. The company employs a diverse team all over the world. Each InVision team member is given the freedom and tools to do their best work from wherever they choose.

    The benefits we offer in the United States and Canada include competitive health plans and retirement plans. Some InVision-wide benefits offered to all employees across the globe include a flexible vacation policy, monthly coffee shop stipends, annual allowances for books related to your profession, and home office setup & wellness reimbursements. InVision is an international employer so some benefit offerings will vary from country to country.

    InVision is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

  • Overview:
    Fexa is looking for a Client Ambassador to join our remote team as we continue to expand our already growing customer base. This position’s primary responsibility is to manage the post-sales onboarding process for new customers effectively.

    Additionally, the Client Ambassador will manage the day-to-day onboarding and customization activities while acting as a liaison between the client and the development team. Strong time management, organization, and communication skills are critical for success in this role.

    Responsibilities:

    • Facilitate the relationship between client and internal teams.
    • Become an “expert user” of our platform.
    • Utilize various communication and project management tools to conduct meetings, document and discuss project expectations, task assignments and timelines.
    • Maintain a reasonable balance between customer deliverables and internal development workloads.
    • Track progress of upgrades and customizations for existing customers.
    • Train customers in their use of our platform by leading training sessions and presentations.
    • Develop forms, training aides and best practices to help streamline onboarding and customizations.
    • Provide (mostly non-technical) support to our new and existing customers on a daily basis.
    • Watch for and keep track of repeat issues that may require the development of a permanent solution.
    • Provide pre-sales support to ensure customer’s key requirements are documented during the proposal process.
    • Collect customer requirements from both written and verbally expressed requests.
    • Occasional travel to tradeshows and customer sites for training and/or implementation.

    Experience and Skills Desired:

    • Excellent communication and presentation skills.
    • Excellent organization, documentation and time management skills.
    • Critical thinking and creative problem-solving skills.
    • Ability to manage multiple projects simultaneously.
    • Experience in communicating technical ideas to non-technical audiences.
    • Ability to learn new tools and software quickly.
    • Positive, self-starter attitude.

     

    Benefits:

    • Health Insurance
    • Dental Plan
    • Vision Plan
    • 401k Retirement Plan
    • Remote working office
    • 2 weeks of PTO
    • MacBook Pro
    • Awesome colleagues
  • 2 weeks ago
    What we need:
     
    Logikcull is looking for an enthusiastic, empathetic and positive individual to drive customer satisfaction and adoption at the cutting edge of legal technology! Technical Support Advisors are the first point of contact for Logikcull’s customers, and responsible for driving results through passionate customer care. Ideal candidates are excited about using the latest in technology to solve problems, relentlessly curious, and unafraid to be constantly asking “why?”.
    We are looking for someone willing and able to spend their first 2-3 months in San Francisco, California to complete onboarding. This time at Logikcull’s headquarters will help with your understanding of our product, as well as our fabulous team!  After completing onboarding this position will permanently work from home, helping us cover after hour shifts. 

    What you'll be doing:

    • You are the face and voice of Logikcull, and work on the front lines of customer experience
    • Correspond with customers via chat, phone, and email
    • Work alongside our Customer Success team to empower customers, helping them fully realize the value of our technology
    • Have a “first principles” understanding of how electronic discovery data is managed, from which you can creatively problem solve with our user interface with the Engineering, Product Management and Sales teams to advocate internally for users
    • Adopt additional responsibilities including QA of new product features, ticketing maintenance, and upkeep in Salesforce, as well as success-related project work and cross-functional opportunities within Logikcull.
    • You’re excited to grow professionally with a fast-paced bay area tech startup, taking on additional responsibilities and projects as needed

    What we need from you:

    • BA/BS or equivalent experience.
    • Highly empathetic, energetic, and passionate about solving problems!
    • Experience interfacing with customers in a fast-paced and high-pressure environment
    • Superior attention to detail, a little bit of OCD goes a long way!
    • Solid understanding of SaaS methodology
    • Strong organizational and analytical skills, and ability to think on your feet
    • Adept at managing multiple tasks simultaneously, and excellent self-management skills
    • Familiarity with the American legal system, legal technology, or electronic discovery industry a huge plus
    • Experience with platforms such as Salesforce Service Cloud, Intercom, Jira, and Excel
    • Ability to work 5am - 1pm PST from home office
  • 2 weeks ago
    More and more companies are using GitHub Enterprise, so the support team is growing. When our customers have problems, they contact us and it is our goal to help them as quickly and awesomely as possible. We're looking for Enterprise Support Engineers, in North America, some European territories, Australia, Japan, and New Zealand to support our GitHub Enterprise product installed and managed in the customer's virtualization environment.
     
    Your main responsibility will be to work with our customers via web interface, email, phone and chat to solve support tickets. Tickets are usually opened by internal system administrators, and can include investigating load or networking issues, debugging application errors, and discussing feature requests. You'll also work with our engineering team to prioritize issues and development, and our documentation team to improve customer-facing resources. You don’t need to be a Git expert, but you do need to have technical experience and a passion for helping people.
     
    The position reports to an Enterprise Support Manager and works closely with other teams and leaders across the company.
     
    GitHub works remotely and asynchronously as much as possible. While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.
     
    This role may require working non-standard working hours, including weekends and holidays. 
     

    Responsibilities

    • Solve complex customer support tickets often involving Linux servers, source code, and web application issues
    • Effectively communicate technical information to customers and engineering groups at GitHub
    • Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly
    • Identify bugs and improvements in the GitHub Enterprise codebase
    • Manage urgent customer outages during business hours

    Minimum Qualifications

    • General understanding of how modern web applications work
    • Prior experience providing technical support
    • Excellent problem solving skills
    • Familiarity with some flavor of production-level virtual machine (e.g., VMware ESX, Xen, KVM)
    • Enthusiasm for working directly with customers
    • Stellar English and grammar skills

    Preferred Qualifications

    • Worked closely with large complex customer accounts
    • Familiarity with Git and GitHub
    • Experience with phone support
    • Ability to look through and understand code (Ruby / Bash)
    • Previous experience as a Linux System Administrator
    • Previous experience providing on-site consulting or professional services
     

    Who We Are:

    GitHub is the developer company. Over 31 million people use GitHub to build amazing things together across 100 million repositories. We make it easier for developers to be developers: to work together, to solve challenging problems, to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.
  • You probably haven’t run into a company like Olark before.

     

    We are 32 people distributed around the globe working together to fundamentally change the way people communicate with businesses. We care deeply about customer service which is reflected in our All Hands Support model. Our passion and dedication for our over 10,000 customers is a direct result of our people centric org model. We’ve been around for 10 years (!), are bootstrapped, and have an award-winning customer support team.

     

    Do you love providing great customer support and have meticulous attention to detail? Do you enjoy working through bugs, solving problems, and creating sustainable solutions? If so, keep reading, because we are looking for a new member to join our incredible customer support team.

     

    You will play a pivotal role in helping define our customer support culture by contributing to our positive organization and fulfilling our company goals to provide the best possible experience to our customers. We do this by building user-facing web applications and infrastructure to help thousands of people build stronger connections with their customers via real-time web chat.

     

    This is a fully remote position. You must be based in the Eastern time zone within the United States or Canada. This is to ensure we have adequate range of support at all times of the day.

     

    Your primary responsibilities will be:

    Frontline support: interacting with existing and potential customers, primarily via Olark chat and email, and occasionally over the phone, Zoom, or social media.

    Technical support and solutions: working with our customers and other Olarkers to identify (and build!) technical solutions. 

    What we expect of you:

    2+ years of public facing customer support experience. 

    Some technical experience and interest: you enjoy finding and building out technical solutions to customer concerns; you like to hack on projects in your spare time, you enjoy debugging, and you have an action-oriented approach to solving problems. You have a basic understanding of Javascript, HTML and CSS. You also have some experience with APIs. 

    Experience working with CRM and helpdesk software such as Salesforce, Helpscout and Zendesk. 

    Excellent written and spoken English-language proficiency; proficiency in other languages is icing on the cake!

    You must LOVE chatting with people and solving problems. 

    You have incredible skills at communicating technical issues to both engineers and to new users of all skill levels. 

    Experience with, or willingness to try, working remotely.

    Interest in building your career within CS: working on projects that directly impact the culture and effectiveness of the CS team.

     

    You can expect a lot from us:

     

    First off, make sure to read about our team culture at olark.com/jobs, and our values at olark.com/values. Beyond what you see there, as a member of our support team you can expect:

     

    A great remote culture and team: Even though we’re geographically dispersed, our team makes the effort to connect to one another and we provide in person opportunities to further enhance that bond. We genuinely like each other.  

    A life outside of work: Olarkers generally work 40 hour weeks. Work is a marathon, not a sprint. We are building a company for the long haul.

    We value your time to do focused work: We have one weekly required customer support meeting and a team wide sync. We appreciate and take advantage of the time we have to get in sync, but we also deeply value and respect our time to think and do focused work.

     

    Olark is committed to diversity in its workforce. Olark is an equal employment opportunity employer and considers qualified applicants without regard to gender, sexual orientation, gender identity, race, veteran or disability status.

    About Olark

    Olark Live Chat connects you to the right customer, in the right place, at the right time.

  • Who is Karat?

    Interviewing is the gateway to building careers and teams. Yet, it’s no one’s job to do it with fairness and professionalism -- so we made it our job.

    Karat conducts first-round technical interviews on behalf of companies like Indeed, Intuit, Pinterest, and Citrix. Our network of experienced Interview Engineers have conducted tens of thousands of technical interviews with software engineering candidates. Clients increase capacity to interview and unlock engineering productivity, all while providing exceptional candidate experiences.

    Our Mission

    Our mission is to be the world’s interviewer. We conduct highly predictive interviews for our clients with rigor, humanity and fairness. Karat helps companies hire the engineers they need to create the future and helps ensure that engineers are in jobs that maximize their strengths.

    Operations at Karat

    The Customer Experience Specialist works at the heart of Karat’s product and operations. You'll play a crucial role in defining the Karat user experience. You’ll be on the front lines in interacting with candidates and interviewers and representing the Karat brand, as well as the brands of our clients. In addition, you will play an important role in helping to refine our core interviewing  product based on your interactions with candidates and interviewers.
    • Non-Permanent independent contractor
    • 100% remote opportunity
    • Shift availability will flex based on volume
    • Must be available at least one weekend day
    • Hourly compensation: $15/hour to start
    We are specifically looking for individuals to fill the following shifts 
    • Monday: 8am-5pm PT
    • Tuesday: 
    • Wednesday: 2pm-10pm PT
    • Thursday:
    • Friday: 5pm-10pm PT
    • Saturday: 5pm-12am PT, 9am-5pm PT
    • Sunday:  9am-5pm PT, 2pm-10pm PT, 5pm-12am PT

    Core Responsibilities

    • Provide real-time support to candidates and interviewers during live interviews
    • Work with our network of technical interviewers to accurately portray candidates’ interview results
    • Develop and execute against communication protocols, messaging, and workflow to ensure that candidates’ questions and concerns are responded to in a timely fashion and reflect the Karat brand and values
    • Continuously drive improvements in the overall customer experience

    About you

    • Have superb English communication skills.
    • Are able to be productive while working remotely.
    • Have great writing skills--you’ll be editing a lot of content.
    • Are able and desire to learn quickly in a fast-paced, startup environment.
    • Can communicate and collaborate well with others: you’ll need to empathize appropriately with distinct audiences (developers, candidates, clients, etc).
    • Like dynamic environments where constant innovation is required. We are always trying to improve and we’ll look to you to keep an eye out for areas of improvement after you are familiar with our systems.
    • Can manage your time well and are reliable--always showing up is half the battle!
    • Are open to a flexible schedule at times, and willing to help out as our interview volume fluctuates.

    Bonus Experience

    • Knowledge of computer science and ability to code
  • Everlane (Some US states)
    2 weeks ago

    Everlane is seeking empathetic and creative problem solvers for our Customer Experience Team. Our success is rooted in our commitment to not only fielding a customers’ requests, but also anticipating their needs. We’re looking for folks who are socially intuitive, love researching complex issues, and know when to make an exception.

    As a Part Time CX Online Support Associate, you’ll work remotely and autonomously, answering questions that customers write in to support over email or live chat. You’ll troubleshoot issues like lost packages and damaged items, provide sizing advice, and become an expert on Everlane products.

    The position is 20–25 hours per week, and although our business hours are 8am-5pm PST, we field inquiries at all hours. It’s the perfect gig for someone who’s looking to contribute to a fast-growing apparel brand from the comfort of your home.

    Please note: We are only accepting applications from those who file their taxes in one of the following states: California, Colorado, Florida, Illinois, Kansas, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Tennessee, Virginia

    Interview tips: Read this article (http://bit.ly/1PlCk1A) to help build the best resume and application for Everlane. Please keep in mind our interview process is tailored to the candidate and typically includes a project and up to 3 interviews.

    Your day-to-day:

    Email; you’re checking both Gmail and Zendesk at the beginning of and throughout your shift

    Handle product issues: sizing + styling questions, damaged item scenarios

    Handle warehouse issues: wrong items and missing items

    Handle shipping issues: lost packages, delayed shipping concerns

    Study each new Everlane product weekly

    Must work at least 20 hours per week with blocked shifts of 3–8 hours

    Must be available to work one weekend shift

    We’d love to hear from you if you:

    Are autonomous, self-managed, and resourceful given you’ll work alone every shift

    Have a resume and application that is 100% free of spelling or grammar errors

    Have an up-to-date, working laptop or desktop computer with reliable Wi-Fi (100mbps or higher is recommended)

    Can commit to a consistent schedule for at least a few months at a time

    Have Zendesk experience (a plus)

    Are sarcastic (a must)

    At Everlane, we’re rethinking the way retail works. We have no middlemen taking their cut and no brand markups. Instead, we design our own luxury basics and sell them exclusively at a fraction of the traditional retail price. Since launching in November 2011, Everlane has attracted over 1,300,000 members and has been featured in The New York Times, New York Magazine, The Economist, Elle, and GQ.

    Please note before submitting an application: as a company, we take hiring very seriously. Interviewing with Everlane may include video and phone interviews, written projects, and/or on-site interviews. Although we are unable to follow-up with each and every applicant, we do our best to run a thorough process for candidates with whom we identify a potential fit.

    Everlane provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

    About Everlane

    At Everlane, we’re rethinking the way retail works. We have no middlemen taking their cut and no brand markups. Instead, we design our own luxury basics and sell them exclusively at a fraction of the traditional retail price. Since launching in November 2011, Everlane has attracted over 1,000,000 members and has been featured in The New York Times, New York Magazine, The Economist, Elle, and GQ.

    Please note before submitting an application: As a company, we take hiring very seriously. Our process tends to be longer than other companies because it's very important to us to find the best people to join our team.

    Interviewing with Everlane may include any combination of the following: video interviews, phone interviews, written projects, and/or on-site interviews. Our goal is to assure we find the best mutual fit for each and every role.

  • TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is is to make eCommerce easier for everyone. 
     
    OUR CORE VALUES
    • We do the right thing for our customers.
    • We're a team, built on trust.
    • We're proud to be remote.
    • We're in control of our own destiny.
     
    TaxJar's remote-only team of 60 people is growing fast. We have an immediate opening for a Technical Software Support Analyst to be a part of our team that directly supports our customers using TaxJar and our sales tax integrations for Magento and WooCommerce.You will join our technical support team within the product engineering group and help us support and improve the TaxJar product our customers love. You will serve as the first point of contact for our customers and partners seeking technical assistance over the phone or email for the TaxJar application and services.

    You will perform remote troubleshooting and use targeted questions to provide customers the best solution based on the provided information and knowledge of TaxJar's application.
     
    *This is a full-time remote position based in the US only.
     
    AS A SOFTWARE SUPPORT ANALYST FOR TAXJAR YOU WILL
    • Solve technical problems for customers on a daily basis. Our software support analysts need to be fast learners and get up to speed quickly on our product and integrations.
    • Categorize and quickly respond to customer questions and requests via email (we use Help Scout).
    • Face debugging issues not only within our own Ruby and PHP codebase but also with the many technologies employed by our customers.
    • Troubleshoot SmartCalcs API questions, and help customers with WooCommerce plugin and Magento extension questions.
    • Track & monitor all customer requests and trending product issues.
    • Distill complex issues into underlying causes and work directly with our product development teams to deploy solutions while consistently delivering world-class support.
    • Interact with the developers to help identify root causes to bugs and exceptions reported by customers or by our application.
     
    REQUIREMENTS
    • Proven experience in a technical help desk or customer support role
    • Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP
    • Experience supporting open source carts like WooCommerce and Magento
    • Highly-skilled in written and verbal communications
    • Experience working with a remote team
    • Extremely patient...sales tax can be painful and our goal is to ease that pain :-)
    • Ability to multitask on various client issues and prioritize issues.
    • Approaches success from the customer's point of view
    • You enjoy teaching
    • Able to explain complex concepts in easy to understand language
    • Interested in understanding the ins-and-outs of sales tax
    • Attentive to details, both in communication and in explaining how TaxJar works
    YOU'LL BE A GREAT FIT FOR OUR TEAM IF YOU
    • Only want to work remotely
    • Are a PRO at communicating and collaboration
    • Highly value working with people you like and respect
    • Are accountable
    • Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
    • Hungry to play an impactful role and not afraid to fail
    We're a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We're always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.
     
    BENEFITS
    • Excellent health, vision and dental benefits
    • Flexible vacation policy
    • $1,000 in professional development credit
    • Home office stipend
    • Equity in a profitable company
    • 2x year all-company in person retreats (fully paid for by us of course)
    • Brand new Macbook computer
    • Mandatory Birthday holiday!
    • 12 week paid maternity/ 6 week paid paternity leave
    • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
    Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.
     
    If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.
  • Making Things
    1 month ago
    We are looking for a passionate Customer Success Manager to drive and manage all facets of customer service and customer success.
     
    This role sits at the core of our Maker community and is all about understanding how we can improve their experience and provide the support they’re looking for.  
     
    We’re looking for a someone who loves technology and jumping in to help solve customers problems and will constantly seeking to exceed their expectations.
     
    The role
    • Maker Management – a lot of this role is providing a world class Maker (customer) support experience. You’re there to build a relationship, support the Makers through their on-boarding and beyond through answering questions, and helping them get the most out of their Making Things subscription.
    • Maker Success – customer success is always on. You’ll work on providing Makers with a structured path to success by working closely to understand their motivators and pain points.
    • Product Consultation – you will work with the product team to identify actionable insights for the development of the Making Things platform, such as aggregating client feedback, new feature requests etc.
    • Maker Knowledge - Interviews and summary of online content to garner product and process insights.
    • Process Optimisation – develop and optimize processes within the business, as well as scaling new and existing processes to support us to efficiently operate and grow.
    • Cross-Functional – work with other teams around the business to support Making Things achieving its team goals for 2019 and beyond.

       

    REQUIREMENTS

    The ideal candidate will have a passion for all things startups, online service and technology. You will be well-versed in the concepts surrounding customer support and success in direct to consumer start-ups and enjoy creating processes from scratch. You will be a leader who likes to get hands-on in ensuring customers are happy and work with a remote creative team across product, content and community. About you
    • Studying or studied Marketing/Arts/Business/Computer Science or similar
    • In love with technology, the internet, and startups 
    • Have a great knowledge of knitting and crochet, or a passion to learn quickly
    • Passion for excellent user experiences and constantly learning through feedback
    • Have worked in a customer service oriented environment before (retail or hospitality counts!)
    • A friendly self-starter, who can take a project and run with it
    • Based in, or close to the PST time zone
    Bonus Points For:
    • Familiarity with Intercom, Klavyio, Hubspot or other customer support, email management, and CRM tools
    • Experience with customer journey interviews
    • Any web dev. skills or digital marketing experience
  • 1 month ago
    At Wildbit, we believe developers shouldn’t spend time in the weeds of process, infrastructure, and communication. Our products remove that pain, allowing teams to design, code, and ship brilliant software. Our apps include PostmarkBeanstalk, and Conveyor(This position is for Postmark.) Beyond our work, Wildbit exists for our team. Our products and customers allow us to do the best work of our lives, together. We’ve been in business for 18 years, and over 100,000 companies around the world trust our products to help them create and ship incredible software. We currently have a team of 29 with 17 of those team members working remotely from all over the world. We don’t dabble in remote-work or just barely tolerate it, we run the company as if everyone was remote. We ensure that remote team members feel just as much a part of the family as the folks in Philadelphia. To learn more about the importance of a healthy culture at Wildbit, you can browse our blog posts about culture, and you’ll get a clearer picture of how we’re different from your average team.
  • 1 month ago
    10% Happier touches millions of lives already – through our meditation app, best-selling books, and top-ranked podcast.
     
    At its core, meditation is a simple, secular, scientifically validated exercise for your mind. Like running in the 70’s, or yoga in the 90’s, meditation is now poised to become the next big public health revolution. Join the team that’s accelerating this revolution. 10% Happier is backed by extraordinary investors, co-founded by #1 New York Times Bestselling author Dan Harris of ABC News, and guided by the world’s most respected meditation teachers & scientists.
     
    The Role:
     
    As a full-time, remote customer support representative, you will have the chance to deliver exceptional support to 10% Happier customers, creating another positive touchpoint with the 10% Happier brand. You’ll work closely with the Support Manager to ensure the support team is providing effective and timely responses to customer requests and enabling our users to successfully navigate through their 10% Happier experience. As part of a close-knit team in a fast-paced and fun startup, you’ll play a key role in keeping our current customers happy and meeting the demands of potential and future customers as we move into our next phase of growth.
     
    Responsibilities include:
    • Provide front-line customer support for our community via email, live chat, and other channels.
    • Handle customer requests and questions with a thoughtful, friendly and empathetic tone.
    • Proactively take on challenges, research information, troubleshoot problems and creatively deliver results.
    • Work closely with our customers and the Support Manager to identify and escalate bugs, issues and user pain points appropriately.
    • Help create and maintain internal and customer-facing documentation.
    • Assist training of customer-facing staff on relevant product features and internal tools and systems.
    • Provide support on additional special projects as needed.
     
    Ideal Experience & Characteristics:
    • Previous professional experience in a customer service/support environment.
    • Passionate about creating an amazing customer experience.
    • Technically savvy and can pick up new technology quickly.
    • Strong comfort level and familiarity with Desktop platforms and mobile devices.
    • Incredibly organized and detail-oriented, with exceptional critical-thinking and troubleshooting skills.
    • Great writer with a clear, thoughtful and friendly writing style.
    • Self-motivated and accountable, while thriving in a collaborative team.
    • Excellent under pressure and can adapt quickly in a fast-moving startup environment.
    • Excited about making meditation and contemplative wisdom widely accessible.
    • BA/BS degree preferred.
    Benefits: Work remotely from a home office or co-working space. Be a key member of a small team in a very collaborative environment. Get a competitive compensation package with equity and benefits. Do meaningful work contributing to greater well-being in the world.
     
    10% Happier is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
     
  • 1 month ago
    This role will be located in Australia, Japan or New Zealand
     
     
    More and more companies are using GitHub Enterprise, so the support team is growing. When our customers have problems, they contact us and it is our goal to help them as quickly and awesomely as possible. We're looking for Enterprise Support Engineers, in North America, some European territories, Australia, Japan, and New Zealand to support our GitHub Enterprise product installed and managed in the customer's virtualization environment.
     
     
    Your main responsibility will be to work with our customers via web interface, email, phone and chat to solve support tickets. Tickets are usually opened by internal system administrators, and can include investigating load or networking issues, debugging application errors, and discussing feature requests. You'll also work with our engineering team to prioritize issues and development, and our documentation team to improve customer-facing resources. You don’t need to be a Git expert, but you do need to have technical experience and a passion for helping people.
     
     
    The position reports to an Enterprise Support Manager and works closely with other teams and leaders across the company.
     
     
    GitHub works remotely and asynchronously as much as possible. While this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.
     
     
    This role may require working non-standard working hours, including weekends and holidays.
     

    Responsibilities

    • Solve complex customer support tickets often involving Linux servers, source code, and web application issues
    • Effectively communicate technical information to customers and engineering groups at GitHub
    • Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly
    • Identify bugs and improvements in the GitHub Enterprise codebase
    • Manage urgent customer outages during business hours

    Minimum Qualifications

    • General understanding of how modern web applications work
    • Prior experience providing technical support
    • Excellent problem solving skills
    • Familiarity with some flavor of production-level virtual machine (e.g., VMware ESX, Xen, KVM)
    • Enthusiasm for working directly with customers
    • Stellar English and grammar skills

    Preferred Qualifications

    • Worked closely with large complex customer accounts
    • Familiarity with Git and GitHub
    • Experience with phone support
    • Ability to look through and understand code (Ruby / Bash)
    • Previous experience as a Linux System Administrator
    • Previous experience providing on-site consulting or professional services
  • Harvest
    2 months ago
    Disclaimer: Don't judge us too quickly! We've made some intentional typos and grammatical errors in this job post. See our "When You Apply" section for more info.
     
    About Harvest
     
    Harvest is an independent software company making tools that help businesses run more smoothly. For the past 13 years, our customers have relied on our products as a critical part of their day-to-day operations. They’re the reason we’re still in business and we owe it to them to deliver legendary support, delivered by our Harvest Experts: wicked-smart human being, empathetic problem-solvers, and patient troubleshooters.
     
    The Harvest team started as a team of 3 and grew slowly to today’s current total of 55 lovely faces. Though we have an office in NYC, we hire the best people for the job no matter where they may call home. We work hard to make sure everyone feels included and heard. And we offer great benefits, including a profit-sharing bonus, a generous vacation policy, and much more.
     
    ---------
     
    What’s the Job, and Why Is It So Gosh-Darned Great?
    As an Expert, you’ll spend your days helping our customers make the most of their time by getting the most out of our products. We’re the heroes on the frontline and have a deep understanding of our products and our customers. You’ll also be a critical partner to our developers to help them understand where customers are having issues. To deliver the fast, comprehensive, and personal support our customers expect (and deserve), you’ll need to be thoughtful, curious, and a real stickler for details.
     
    There’s more below on the nitty-gritty of the role, but here’s the short version:
    • You’ll love this job if you are energetically curious and delighted to help others.
    • We’ll love you if your a quick learner who’s also enthusiastic, kind, and so reliable that we can set our watches by how regularly you kick ass.
     
    Not to brag, ahem, but this is a really awesome, full-time job. The benefits are great, the working arrangements are flexible, and your coworkers are all crazy-smart and kind.
     
    Who should apply??
     
    You, probably.
     
    You don’t need a background in tech. You just need to be kind, curious, and a crazy-good writer. What makes our team great are the unique experiences and perspectives each of us brings to the table. Our customers aren’t all the same, so why should we be? If your empathy muscles are strong and your comma splice game is locked down, you belong here.
     
    Don’t believe me? Here’s proof that you don’t need to know the difference between JavaScript and Python (but think they might be related to coffee beans and giant snakes that eat people). Our previous hires for the role include a dog walker, a German translator, an art curator, and a Tiffany. Tiffany defies description.
     
    One more thing, and this is a big deal: if you are a member of a group that is historically underrepresented and disadvantaged in tech (and society generally, tbh), please know that we welcome your application with open and enthusiastically-waving arms. We want to meet you!
     
    And while we’re on the topic, if you don’t celebrate people’s differences and don’t value the contributions of those who don’t look, sound, or act like you, Harvest isn’t going to be a good fit. When we come to work, we bring our full selves because that contributes to both the vibrancy and richness of our team. So if you want to work here, you should be actively excited about working with a group of people who strive to be inclusive.
     
    What will your life be like? (SPOILERS: pretty great, but not always a piece of cake)?
     
    • You’ll learn the ins and outs of Harvest, Harvest Forecast, and are associated apps and integrations through our intensive training program. You’ll become a true Harvest expert (see what we did there?).
    • You’ll answer email questions and phone calls for the vast majority of your day. That’s the job, mostly. We maintain an industry-leading average response time, with an emphasis on quality rather than quantity of tickets resolved. It’s troubleshooting, bug investigation, teaching, and occasional therapy (“I believe in you!”).
    • You’ll work alongside our developers to figure out thorny problems, and you’ll help our customers through those tricky periods when things don’t work quite right.
    • You’ll build our customer base by using your presentation skills to host webinars for and answer questions from prospective Harvest customers.
    • Once you’ve mastered the software and can answer tickets like a pro (or should we say—like an expert. Gosh, it never gets old!), you’ll have the opportunity to pursue support-related projects on the Expert Team. There are plenty of projects to keep your juices flowing—whether you’re interested in writing documentation, making handy GIFs, or trying something totally new, there’s room to explore!
    • You’ll be a great human person, and treat our customers with sincerity, kindness, and respect. You’ll create new ways to impress, delight, and surprise them!
    • You’ll share your favorite GIFs of dogs doing stuff in Slack. And kittens. And trash pandas...
     
    REQUIREMENTS
     
    • You’re an exceptional communicator and you treat people kindly. You can gracefully break down, solve, and explain, even the most complex problems. Listening, talking, and working with people makes you happy.
    • Your writing skills are flawless. We mean it. You must have a savvy style and a firm grip on grammar.
    • You’re a hard worker with a history of getting things done carefully and efficiently. You’re thorough—no detail go unnoticed.
    • You’re self-motivated, but also enjoy contributing to a team.
    • You can de-escalate a tense situation with ease and grace—working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take on.
    • You don’t mind doing the same thing most days. You’re also comfortable jumping onto a side project when the occasion arises and aren’t scared to tackle the new and unknown.
    • You’re patient and enjoy solving tough problems, and you find helping people fix those problems rewarding.
    • You are able to work full-time, Monday-Friday for one of two shifts:
    1. 8am - 4pm EST
    2. 11am - 7pm EST (8am - 4pm PST, 9am - 5pm MST, 10am - 6pm CST)
     
    When You Apply
    • Tell us a bit about yourself and why you you’d make a great Harvest Expert.
    • Let us know what working hours you are able to commit to (and in what timezone).
    • You’re awesome and can work anywhere… why Harvest?
    • Harvest HQ is home to a record player. What album would you contribute to our vinyl collection?
    • We made six grammatical mistakes or typos in this job post. Be sure to let us know what they are!
     
    Please apply by March 8, 2019, for consideration in this round of hiring.?
  • Toggl (Asia-Pacific)
    2 months ago
    We’re looking for a Customer Support Agent who will help us handle the never-ending influx of user questions and suggestions. Candidates from the Asia-Pacific region will be heavily favored, but others can apply as well.
     
    Prior experience in support isn't a requirement but is definitely welcome. Basic tech skills are expected. We'll assume you know your way around browser developer tools and have a rough idea on how APIs work.
    __________
     
    Annual salary starts at EUR 43,000
     
    You can work from anywhere in the Asia-Pacific region.
    __________
     
    All it takes to apply is answering a short skills test at https://apply.hundred5.com/6J70Z01VE1K568MBZ5.
     
    NB! Only candidates who pass the test will be considered.
     
    Free Toggl t-shirt for those who do well on the test!
    __________
     
    Insanely simple time tracking, Toggl kills timesheets. It’s the best time tracking system for small businesses and freelancers. A simple online timer with powerful reports and team management features. Syncs with iOS & Android app and integrates with close to 100 other tools.
  • 2 months ago
    TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 15,000 businesses. Our mission is is to make eCommerce easier for everyone. 
     
    OUR CORE VALUES
    • We do the right thing for our customers.
    • We're a team, built on trust.
    • We're proud to be remote.
    • We're in control of our own destiny.
    TaxJar’s remote-only team of almost 60 people is growing fast. We’re currently looking for a Plus Customer Success Specialist who wants to make a difference on a growing, experienced team of entrepreneurs.
     
    TaxJar offers a mid-market/enterprise version of our offering that we call TaxJar Plus. It's the same, great solution we provide to more than 15,000 customers but with additional features and white-glove support that larger merchants need.
     
    We are looking for a someone who is fanatical about helping businesses succeed while working across other functions of the organization to ensure an exceptional customer experience from on-boarding through sales tax filing. Ensuring the happiness of our customers is everything to us.
     
    The right candidate will be someone who enjoys speaking with people, has great organizational and communication skills, and is a team player who can work well across marketing, development, sales, filing and customer success.
     
    *This is a full-time remote position based in the US only.
     
    AS A PLUS CUSTOMER SUCCESS SPECIALIST YOU WILL
    • Provide on-going support to Plus customers who have been on-boarded
    • Establish a working partnership with Plus customers
    • Enjoy spending time on calls, listening and talking to customers
    • Provide answers to basic sales tax consulting questions via phone and email (don’t worry, we’ll train you to be a sales tax pro)
    • Manage customer inquiries against the TaxJar Plus SLA
    • Spend time getting to know the customer's profile and adequately preparing prior to each engagement, be proactive
    • Track all Plus customer requests and trending issues, maintain notes for each customer proactive / future communications that will be valuable to their business needs, be thoughtful about what is most important to each individual Plus customer and how we can best support them
    • Track feedback from customer interactions to contribute to improved on-boarding experiences and product roadmap
    • Be knowledgable about the near term product roadmap and able to speak to it, establish a trusted partnership with the customer
    REQUIREMENTS
    • Committed to success from the customer’s point of view
    • Enthusiastic about teaching
    • Extremely patient...sales tax can be painful and our goal is to ease that pain :-)
    • Rapid learner who thrives in a fast-paced and demanding environment
    • Highly-skilled in written and verbal communications
    • Thoughtful around what we can commit to Plus customers so that we can deliver a great Plus experience
    • Able to explain complex concepts in easy to understand language
    • Interested in understanding the ins-and-outs of sales tax
    • Attentive to details, both in communication and in explaining how TaxJar works
    • Interested or have prior experience in eCommerce
    • Comfortable working with technology and providing technical support
    • Excellent at communicating with the team remotely (chat, video, email, etc)
    YOU'LL BE A GREAT FIT FOR OUR TEAM IF YOU
    • Only want to work remotely
    • Are a PRO at communicating and collaboration
    • Highly value working with people you like and respect
    • Are accountable
    • Are confident in your skills and a solid team player (We’re peers here, no egos please) but also comfortable working asynchronously
    • Hungry to play an impactful role and not afraid to fail
    We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.
     
    BENEFITS
    • Excellent health, vision and dental benefits
    • Flexible vacation policy
    • 401k Plan
    • $1,000 in professional development credit
    • Home office stipend
    • Equity in a profitable company 
    • 2x year all-company in person retreats (fully paid for by us of course)
    • Brand new Macbook computer 
    • Mandatory Birthday holiday!
    • 12 week paid maternity/ 6 week paid paternity leave
    • Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more.
     
    We offer all of our employees amazing benefits. Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.
     
    If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.