Overview

Are you a talented writer who gets excited about making software easy to understand? Do you have experience translating feature details into support content that empowers end users? Do jargon-filled white papers make you shudder? We are looking for a self-starter with proven writing and technical chops who is motivated by documenting use cases. If this is you, we want to hear from you!

As a Technical Support Writer at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 150,000 users trust Aha! to link their brilliant strategy to their team’s work and create visual roadmaps.

We are looking for someone who:

  • Understands the role of product management in technology companies
  • Has experience writing support content for end users at a B2B SaaS or technology company
  • Loves to describe the best way to connect advanced technology to a relatable use case
  • Writes exceptionally clear copy (and has the samples to prove it)
  • Thrives in a cross-functional environment with many edit touchpoints

We are committed to being great, and we want someone who:

  • Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks
  • Has a “can do” attitude and a background of delivering superb work again and again
  • Is seeking a career-defining opportunity and a proven, results-oriented team which has sold multiple software companies

We are building a distributed team, and you can work from anywhere in the United States for this role. We offer generous salary, equity, benefits, and a profit-sharing program to the right candidates.

 

About Aha!

We are one of the fastest growing companies in the U.S. and the world's #1 product roadmap software. More than 150,000 product and company builders at many of the best-known software, web and technology companies trust Aha! to create a link between strategy and the team's work and to build visual roadmaps.