[Hiring] Customer Care Agent - PT @Storm Ideas

Currently, we are a growing team of 175+ people, but still looking for new colleagues who make an impact and believe in the same ideas and values as we do.

If the idea of a fast-paced, dynamic role with tonnes of opportunity for change, responsibility and innovation sounds exciting to you, then read on!

RESPONSIBILITIES

What can you expect?

• Reviewing customer care queries for a US-based media brand’s social accounts, including Facebook, Instagram, Twitter, TikTok and more  
• Responding to queries and providing technical support to users of a subscription-based service in a timely manner 
• Monitoring and replying to app store reviews for a high-traffic app   
• Referring existing technical issues, taking steps to replicate user issues, and logging new technical problems as required 
• Fully immersing yourself in all aspects of the client, e.g. announcements, social presence, fan culture   

What's important to us: 

• High level of attention to detail
• Experience using various social media platforms
• Excellent understanding of grammar, punctuation and written English in general
• Resilience when faced with negativity online
• Experience with content management systems
• Strong work-ethic and self-motivation
• Ability to work well within a team and balance a shared task load
• A friendly and enthusiastic demeanour
• A love of TV shows

As long as you possess smarts, attention to detail and enthusiasm, please still apply.
 

We’re a remote-first company and support 100% remote working for this role. We are looking for people who can work 8:30am – 5pm PT Monday to Friday with the occasional weekend shift.

Joining us means becoming an integral part of the whole team no matter where we’re physically working, we have a number of initiatives to create a team environment regardless of geographic location.

RECRUITMENT PROCESS

We will then invite you to an interview (60 minutes via MS Teams). During the meeting, Nicola, our Head of Content Services, and Bekah, our Content Services Manager, will get to know you and try to understand if you’d be a good fit for the role, and at the same time answer all your questions.   

And that’s it!